Hotel Helena Park(4.5 stars)

Sunny Beach 8240 Sunny Beach View on map

Average rating

271 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.6
  • Service
    5.4
  • Location
    5.5
  • Food and Drinks
    5.5
  • Sport & entertain
    5.2
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121 hotel reviews in Englishsorted by travel date
Hans
A beautiful area!
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • August 2013
I am now for the 3. time in this hotel and i received from the outset very well. The staff at reception, in the restaurant and were as always very friendly and skilled. The area was, as in the previous years very clean, in the rooms as well as the complex itself. Suggestions are almost always implemented. I will in the next year make again vacation here! Warm thanks to the team from the Helena Park! Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.5
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    5.8
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.5
    Qualität des Strandes
    5.0
    Kinderbetreuung oder Spielplatz
    5.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    6.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Jana & Steffen
Hotel ok, free beach oh dear!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • August 2013
All in all angehmner holiday, since nice staff and very nice hotel. Unfortunately is a major issue the number of free beach chairs at the beach to name but a few. Since we every morning 7:30 a. m. towels on the beach chairs spread out, we had no chance a free couch to get. Whereas it with the 'huge' space at the beach (for two hotels - Helena Park and Helena Sands) we then reconsidered. We then inevitably the pay beach chairs (12,00 Euro per day for 2 beach chairs and an umbrella), unfortunately also place at the ... pool goods in short supply were (are in rows and crowd of loungers). This is for a 5 star hotel not acceptable unfortunately. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.0
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    5.0
    Rezeption, Einchecken, Auschecken
    4.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    4.0
    Qualität des Strandes
    4.0
    Zustand und Qualität des Pools
    4.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    4.3
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    4.0
  • Lage und Umgebung
    4.8
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    3.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    4.0
Weniger anzeigen
Robert
Good value for money, great staff
  • Weiterempfohlen
  • Familien
  • Badeferien
  • July 2013
I was fully satisfied with the services offered within the hotel and restaurant. On the beach, very few sunbeds relative to the number of tourists. The lack of a free-bar on the beach is also a problem. A special notice for Julian, a member of the animation team, a true professional. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.8
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.3
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    3.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    2.0
    Zustand und Qualität des Pools
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    5.8
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    5.0
    Einkaufsmöglichkeiten in Umgebung
    2.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Dona
Great holidays at Helena Park!
  • Weiterempfohlen
  • Friends
  • Badeferien
  • July 2013
Great holidays in a great place! This hotel is just perfect! The food is very tasty and varied! The pool is great but cold! The beach is great too but it Will be good to have more sunbeds for guets! All-inclusive is very good except That the beach bar is off! Animation team is great, very friendly and very funny! Special mention for Julian who is very professionnal and great animator! I hope he could be there again when I will be back!! Обичам хелена парк!! Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.3
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.7
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Irina
Unfortunately very entauschend in the high season!
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • July 2013
I liked you admit in all honesty, the we vacation in this hotel really upset are, and if it 5 stars are, since vestehe i soon of the world nothing more. In the documents is, the the chairs at the beach included in the price, after verfugberkeit, the problem is. Every morning at 6:00 a. m. was already a real fight. Both at the beach, as well as in rest is, the reserving of beach chairs at the beach not allowed is, on other languages is even prohibited, but not interested in this. We have even complained to the ... manager of the hotel good, why are the beach chairs were reserved, and the people are only around 11:00 or 12:00 a. m., since even the beach umbrellas without beach chairs there, and 10 broken umbrellas without reference (where one still 20 beach chairs stand could) but we the manager asked us at least the beach chairs are also available to make, but we reject get. Every day costs us the umbrellas here 24 Euro per stay per week or you can only on the cloths under the blazing sun. The room is a disaster, never in the life a 5 star hotel, rather 3 stars, small, ungemutlich, the tiles in the bathroom were broken. The only positive the food and the staff in the restaurant, the are the einzigenfreundlichen and fleisigen binchen. Bewertung lesen
  • Zimmer
    1.3
    Größe des Badezimmers
    1.0
    Sauberkeit & Wäschewechsel
    2.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    1.0
    Größe des Zimmers
    1.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    1.8
    Kompetenz (Umgang mit Reklamationen)
    1.0
    Rezeption, Einchecken, Auschecken
    3.0
    Freundlichkeit und Hilfsbereitschaft
    1.0
    Fremdsprachenkenntnisse des Personals
    2.0
  • Sport und Unterhaltung
    4.5
    Qualität des Strandes
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    3.5
    Familienfreundlichkeit
    3.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
    Behindertenfreundlichkeit
    3.0
  • Lage und Umgebung
    5.2
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Gladys
A holiday to remember, five star all the way
  • Weiterempfohlen
  • Familien
  • Badeferien
  • June 2013
The hotel is spotless rooms comfortable from check in nothing was a problem staff friendly and very helpful myself husband son and daughter in law Would recommend this Hotel and plan to go back next year. Gladys Herby Billy and Angela aka MRS HELENA JUNE 2013! Bewertung lesen
  • Zimmer
    6.0

    We stayed in a superior room which was beautiful and spotless. Towels changed every day and beds changed at least 5 times during our stay

  • Gastronomie
    6.0

    stayed here fully inclusive food fantastic something for every nationality there were English German Bulgarian and Russian guests.

  • Service
    6.0

    Bar staff, restaurant staff both in main restaurant and Blue lagoon bar very very friendly. Reception staff helpful and friendly and animation team made our holiday. Thanks to Sheri Ira Chrissy Julian Niki Amman and Stephan who left our second week.

  • Sport und Unterhaltung
    6.0

    Leisure activities were excellent although pool was cold in June. We joined in and the animation team were excellent

  • Hotel
    6.0

    The hotel is spotless rooms comfortable from check in nothing was a problem staff friendly and very helpful myself husband son and daughter in law Would recommend this Hotel and plan to go back next year. Gladys Herby Billy and Angela aka MRS HELENA JUNE 2013!

  • Lage und Umgebung
    6.0

    The hotel is situation near to the beach with beautiful grounds.

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Jürgen & Marina
Hotel deserves its stars
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • June 2013
A very tidy and clean hotel, what right on a busy street. Which however not was disturbing, as a supermarket and bus stops. On the back of the hotel there is a beautiful garden. Pool was a little small. The staff was always in a good mood. Who however on party and action hopes is here wrongly at the place. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.8
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.7
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    5.8
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Beate
Super hotel
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • June 2013
This hotel has in my opinion no weaknesses. Staff, service, rooms and pool area are great. The hotel is in a perfect location one is with a few steps you were at the beach. Also on the beach there were free beach chairs and umbrellas available. This hotel has everything for a good relaxing holiday is needed. Can i this hotel 5 stars only confirm. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.8
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    6.0
    Zustand und Qualität des Pools
    6.0
  • Hotel
    5.8
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Tom
Hotel Helena Park
  • Weiterempfohlen
  • Friends
  • Übersetzt
  • Nachweis erbracht
  • Wander- und Wellnessurlaub
  • May 2013
The Helena Park hotel is a very clean hotel in green, park-like surroundings. Also architecture is very attractive and you feel quick on vacation. It is located on the northern end of the sunny beach and therefore in rather peaceful location, a wild drive further south of the sunny beach. The entertainers give everything, to their guests to converse. Their einfühungsvermögen was pronounced, they took the guests the respective nationalities with and made atmosphere, without being intrusive. A really successful balance. Unfortunately the food is somewhat monotonous, in particular, i do not understand, why is it not possible, bohnkaffee in ... a star hotel to get. The saftangebot is rather from different colored zuckerwassern. Unfortunately were the cocktails and the other all inclusive beverages with water stretched, i had such a hotel not expected. All in all but the hotel is still recommendable, as there was no other hotel on Sonnenstrand there, which was a better hotel and the garden clearly for relaxation adds. Bewertung lesen
  • Zimmer
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    4.0
  • Gastronomie
    4.3
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    3.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    3.0
  • Service
    4.5
    Kompetenz (Umgang mit Reklamationen)
    4.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    4.0
  • Sport und Unterhaltung
    4.5
    Zustand und Qualität des Pools
    4.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    5.7
    Familienfreundlichkeit
    5.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    4.5
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Thomas
Helena Park - there is an even better hotel?
  • Weiterempfohlen
  • Singles
  • Übersetzt
  • Badeferien
  • May 2013
The hotel is located close to the beach in 2. row and offers all the amenities of a 5 star hotels. I booked this hotel 2012 for the first time and will gladly anytime again here spend my vacation. The rooms are in comparison to other hotels very big and comfortably furnished. The condition and the cleanliness of the rooms left no objections to! The all-inclusive services include breakfast, lunch and dinner - everything in form of a buffet. Moreover, a so-called 'service', snacks, afternoon coffee with cakes and alcoholic and non-alcoholic beverages from 10:00 to 24:00 offered. ... In the reception area of the hotel (lobby) and in individual rooms is free wi-fi internet access. The age structure of the guests was very mixed-from 'young' to 'old' everything is represented ☺. There were a lot of german, english, bulgarian and guests from Russia and other eastern bloc countries present. Bewertung lesen
  • Zimmer
    5.0

    I had a double room category 2 for single occupancy basis. I was a room on the 3. floor in a quiet location with garden view assigned. The view from the balcony was even a view of the see to. All in all-perfect! Last year, i had also an identical room, however with pool or garden view-very nice. The standard rooms or rooms of category 1 face the street and are partly somewhat small. Whoever loves peace and quiet, this should possibly when booking note. The rooms are all big enough and are equipped in the category 2 additionally, a 2-seater sofa and small table. Otherwise everything was available (flat screen tv with several german channels, telephone, air conditioning, minibar (filled at arrival), balcony with sitting area, safety deposit box, desk, wardrobe, large bed, storage space and so on.). Also the bathroom and toilet are big enough. Bathtub, sink, hairdryer, shower gel and shampoo included! The sanitary facilities were-as well as the room cleaned daily. Towels are changed on request also daily. A star reduction for the seams of the bathtub, the renewed need, as well as the carpet in the room (tiles were pflegeleichter!).

  • Gastronomie
    6.0

    The hotel has a restaurant, the lobby bar, the pool bar and the hotel bar, where the evening entertainment takes place. The meals (breakfast, lunch and dinner) will be taken in the restaurant. Twice a week there are so-called ' theme evenings' instead. Here the dinner as menu at the pool bar (smaller restaurant) serves (participation not mandatory). In the restaurant the dinner is in two stages (6:00 p. m.-7:30 p. m. and from 20:00 to 21:30) offered. Due to the number of guests and existing spatial capacity of the restaurants a good decision by the management. The selection and quality the offered courses and drinks deserves a lot of praise. Who something to moan about has, was certainly with caviar and champagne grew up ☺. From soup of salads, starters, various meat, fish and vegetariergerichten with different side dishes and a dessert buffet, all in unlikely quantities available and always fresh and also for the eye accordingly presented. The tables were immediately after use again again covered up. A reference to the compliance with the hygiene rules, not only to the presentation of the dishes. There were international dishes, but also offered local dishes. Not for nothing have i in one week almost gained 3 kilos ☹.

  • Service
    6.0

    I would have this hotel not again booked, i would not with the friendliness of the staff is convincing. Already with the ' check-in ' you feel very comfortable and with a glass of sparkling wine welcome. The staff at reception speaks german and the guest for all questions and requests. A little pretty basis facilitates the handling of the staff. However, this is not necessarily necessary, since the whole staff was always made an effort, the wishes the score to fulfill to the utmost satisfaction. The cleaning of the rooms cleaned daily and i believe also to our full satisfaction. There was a doctor in the hotel, which i didn't use had to take. After i during my holiday, no complaints had, i cannot judge, as with any complaints were handled.

  • Sport und Unterhaltung
    5.0

    The guests in the hotel complex a pool, which i however not used have. Pool chairs, showers and umbrellas are also available. The use of the pools is due to the daily cleaning at the time from 8:00 to 18:00 possible. The loungers were already in may from about 9:30 a. m. mostly occupied, as the then in the high season will be? :-). If you like activities, also here not too short. darts, Volleyball, air rifle shooting, water aerobics and so on. Is offered by the entertainment team. Everything but very discreet and not pushy at all!

  • Hotel
    6.0

    The hotel is located close to the beach in 2. row and offers all the amenities of a 5 star hotels. I booked this hotel 2012 for the first time and will gladly anytime again here spend my vacation. The rooms are in comparison to other hotels very big and comfortably furnished. The condition and the cleanliness of the rooms left no objections to! The all-inclusive services include breakfast, lunch and dinner - everything in form of a buffet. Moreover, a so-called 'service', snacks, afternoon coffee with cakes and alcoholic and non-alcoholic beverages from 10:00 to 24:00 offered. In the reception area of the hotel (lobby) and in individual rooms is free wi-fi internet access. The age structure of the guests was very mixed-from 'young' to 'old' everything is represented ☺. There were a lot of german, english, bulgarian and guests from Russia and other eastern bloc countries present.

  • Lage und Umgebung
    6.0

    The distance to the airport Burgas is approximately 30-35 kilometer. the center of town 'Sonnenstrand' is located approximately 10 minutes away from the hotel and is on foot well over the beach promenade. On the promenade there are numerous shops, restaurants and bars. There are numerous excursions locally by the travel line offered. Public transport is the bus (very cheap-stop right on the hotel) or taxi available. The staff at reception gives information on the costs of taxinutzung. The tourists of the 'Helena-resorts', taxis use, the only for the hotel guests are available. Just after 'miles', the taxi driver, questions ☺

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Helmut
There are certainly better hotel complex.
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • October 2012
The staff were not very friendly. I don't know, whether the season stressed were/are. The crowning but it was however the pool boy, the burst with before laziness, I have never experienced something like that. This young was lazy, that he even, disabled older tourist in the cellar sent, to the cushions to pick up. You must not think, that he requirements for couch managed, the non-existent. Furthermore is incomprehensible to me been, that it is not a only service, the outside area the Bar covered. So you had to stop, the beverages yourself and the with a barkeeper, the ... also not Just before Elan burst with. About the warm meals could be discussed. I had the feeling, that use of leftovers took place. The offered salad buffet was very varied. Bewertung lesen
  • Zimmer
    4.8
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    2.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    3.0
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    1.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    2.0
  • Service
    4.3
    Kompetenz (Umgang mit Reklamationen)
    4.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    4.0
    Fremdsprachenkenntnisse des Personals
    3.0
  • Sport und Unterhaltung
    4.7
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    4.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    4.0
    Familienfreundlichkeit
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    1.0
  • Lage und Umgebung
    4.2
    Einkaufsmöglichkeiten in Umgebung
    2.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    4.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Bernd
Great hotel on Sonnenstrand
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • October 2012
Great hotel close to the beach. Very good food. Room great with a large flat -tv. Staff are very friendly and speaks in many cases also German. Faults: no beach bar and no bottles of water in all-inclusive. Bewertung lesen
  • Zimmer
    5.3
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    5.0
  • Gastronomie
    5.5
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    5.0
    Kinderbetreuung oder Spielplatz
    5.0
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    5.5
    Familienfreundlichkeit
    5.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    5.0
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Ciprian
Great first experience in Sunny Beach!
  • Weiterempfohlen
  • Paare
  • Badeferien
  • September 2012
It was our first experience in Bulgaria and in Sunny Beach, and we absolutely loved it. The hotel is in very good shape and is located in a north of Sunny Beach, in a more quiet area. Walk for 10 minutes and you will be amazed by the choices of bars and night clubs that you have. The water in the pool was a little too cold, but the beach area was great. The choice of food was excellent, both for breakfast and dinner. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.8
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.3
    Kompetenz (Umgang mit Reklamationen)
    5.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.5
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Kinderbetreuung oder Spielplatz
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    5.5
    Familienfreundlichkeit
    5.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    5.2
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Rudolf
Not bad
  • Weiterempfohlen
  • Friends
  • Übersetzt
  • Badeferien
  • September 2012
Was not bad, but on the towels careful otherwise it will be expensive we have the towels on the couch Left then they were us and we had to for the return trip 25 €are charged per towel Bewertung lesen
  • Zimmer
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    5.8
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    4.3
    Kompetenz (Umgang mit Reklamationen)
    2.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    5.0
    Kinderbetreuung oder Spielplatz
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    4.5
    Familienfreundlichkeit
    4.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    5.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    3.0
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Jürgen
Great beach vacation
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • September 2012
... It was a pleasantly surprising vacation stay in this hotel. Everything worked fine, staff very friendly and helpful. Only fly in the ointment: the breakfast buffet. The selection of sausage for breakfast was one-sided. Bewertung lesen
  • Zimmer
    5.8
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.5
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    5.5
    Kompetenz (Umgang mit Reklamationen)
    5.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.5
    Qualität des Strandes
    6.0
    Kinderbetreuung oder Spielplatz
    5.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    6.0
  • Lage und Umgebung
    5.8
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Frank
There and we will go back!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2012
We have the Helena Park end of September/ beginning of October 2012 visited. Although we three days for end of the season left, was of fatigue in the friendliness of the staff or other Saisonendekrankheiten absolutely nothing to feel! The stay was great and relaxing. Since we will again go there. Bewertung lesen
  • Zimmer
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    5.0
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    5.3
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
  • Lage und Umgebung
    5.4
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Paul Gerhard
A magnificent hotel on Sonnenstrand
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2012
We are already often in Bulgaria in several hotels been, you had to always deduct a few points. This hotel but we liked it so much, that we again next year book. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.8
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    5.8
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    5.6
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Bernhard
Very relaxed in a great hotel
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • September 2012
As described often, a very good hotel with a good value for money. We wanted relaxation and read a lot, but nothing stress. With the offer we were completely contented and come gladly again again. Bewertung lesen
  • Zimmer
    5.3
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    5.8
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    5.5
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    5.0
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    5.0
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Karl
The best hotel on Sonnenstrand
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2012
Unfortunately also here a bad habit lots of tourists, already early in the morning loungers at the hotel's own beach to occupied, as they were free of charge. It would be beautiful, if one itself against a payment use could secure. Bewertung lesen
  • Zimmer
    5.3
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    4.8
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    5.7
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    4.7
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    6.0
  • Lage und Umgebung
    4.6
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Jürgen
Very disappointing
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2012
First the positive thing: the hotel and also the outside facilities are clean. Now the rest: 'clean' closes unfortunately not from, that it everywhere in the hotel unpleasant fish smells. We booked through a week needed, to this unpleasant odor to get used to. The hotel offers ' all inclusive' at. But constantly the impression, get request nevertheless something for the offers performance pay should (see also location and environment'): - the mini bar is only for a fee refilled (also water!). At the same time it is prohibited, from outside food & drink to the hotel to bring. - ... the lobby-bar is from inexplicable reasons from the all inclusive excluded, although (, because?!) there almost always people sit and the Wi-Fi or, while awaiting their journey. - same goes for the beach bar ( see also location and environment'). - at every bar and in the restaurants you will find also a map, in the beverages cost money. If you are not careful and the 'bottle' ordered, may are charged. - internet: see ' sport, entertainment and pool'. What the guests concerned: as previously feared (but the travel agency contested ) the hotel was to 90% in Russian hand, and unfortunately the (before) judgments about this guests right. They were loud and behaved as if you the hotel belong. Bewertung lesen
  • Zimmer
    1.0

    In order to understand, what I just to the room write will, I would like to begin by saying, that we when booking in the travel agency to a quiet room had asked. This was the hotel via email by the travel agency communicated. We got a room - nearby the lobby, - directly at the pool, - opposite of the pool bar, - diagonally over the disco. Original soundtrack front desk: ' there is no other room, but it was very nice.' The consequences were, that we in the morning at o'clock of disco music and whistles of the water-aerobics were waked, then from to o'clock of the pool bar-music listen and then until about 1 hours from the noise of the guests at the tables in front of the disco were entertained.

  • Gastronomie
    3.0

    In the main restaurant it is cramped and noisy. The tischabstand is proud 15 centimeter, so you inevitably the neighbors on the plates looks and their conversations always live in. Evenings there are two layers, one of 18 until: o'clock, one of 20 until: o'clock. One must on the first day decide and then always in ' its' layer and at a fixed table food. In the morning, and for lunch there were free time-and toss-up. It is comfortable, but the consequence, that it at the buffet long queues returns. The breakfast is good and there is plenty of choice, the lunch has cafeteria level and is in terms of choice approximately 20% reduction, the dinner is then again rich and tasted good. Unfortunately it is little varied, there was for example circa 80% herring as fish.

  • Service
    1.0

    Up to the barkeepers were all employees very friendly. Unfortunately is not much, if your work not properly. Our room was during the 2 weeks not a only really clean: - on second day I in the bathroom sand from the shoes spread out, the lag on the day of departure yet exactly around. - A used glass with the same cloth cleaned as before the table and smelled also accordingly. - not eaten brgrüßungsobst was also not cleared, than half moldy and rotten was. That the maid the hallways every morning at o'clock(!) vacuum we have nowhere different have to experience.

  • Sport und Unterhaltung
    3.0

    Good was, that the entertainment not pushy. Was bad, that some entertainers their job visible unmotivated and bored closed, so you not any wanted got to join in. The pool was beautiful, but heat and cold. It was in the two weeks almost nobody in it except for the sport. With the access to the internet one noticed once again, that the hotel actually gladly money for it to have would like, although with free access as advertised: the connection is itself in the lobby bad and broke often from. You report that, you get to hear, that you like in the room internet for a fee could make use of.

  • Hotel
    3.0

    First the positive thing: the hotel and also the outside facilities are clean. Now the rest: 'clean' closes unfortunately not from, that it everywhere in the hotel unpleasant fish smells. We booked through a week needed, to this unpleasant odor to get used to. The hotel offers ' all inclusive' at. But constantly the impression, get request nevertheless something for the offers performance pay should (see also location and environment'): - the mini bar is only for a fee refilled (also water!). At the same time it is prohibited, from outside food & drink to the hotel to bring. - the lobby-bar is from inexplicable reasons from the all inclusive excluded, although (, because?!) there almost always people sit and the Wi-Fi or, while awaiting their journey. - same goes for the beach bar ( see also location and environment'). - at every bar and in the restaurants you will find also a map, in the beverages cost money. If you are not careful and the 'bottle' ordered, may are charged. - internet: see ' sport, entertainment and pool'. What the guests concerned: as previously feared (but the travel agency contested ) the hotel was to 90% in Russian hand, and unfortunately the (before) judgments about this guests right. They were loud and behaved as if you the hotel belong.

  • Lage und Umgebung
    4.0

    The hotel lies behind its sister hotel 'Helena Sands' in a park-like complex, like the name suggests. One goes through the park around the 'sand' around (or, in case the negative views of staff and guests no matter are, through the 'sand' round), cross the bank promenade (pedestrian only, good solution) and is at the beach. There is first angry, that of the approximately 150 meters broad beach section only approximately 30 meters free of charge for the hotel guests are available. On the rest of the Areal must one pay. That the entire section to the hotels heard must, one can very beautifully at the architecture the beach bar, the wall, the entrances and at each entrance existing signs see. These signs were subsequently arrows added, the free section instructions. We suspect, that here the guests extra be asked to pay are - in the peak season rich the loungers in any case by far not. Also 'nice': right next to the free section is a supplier of water sports, and paragliding. The park not only its pedal boats completely impudently on the already small hotel beach, no, the paraglider stripes on the landing a umbrella or directly between the chairs down. Oh, logically the tretbootet the from and landing right through the locked swimming area. The beach itself and the sea are however nice...

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