Hotel Helena Park(4.5 stars)

Sunny Beach 8240 Sunny Beach View on map

Average rating

292 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.5
  • Service
    5.4
  • Location
    5.5
  • Food and Drinks
    5.4
  • Sport & entertain
    5.1
Filters
You selected:
123 hotel reviews for undefined sorted by travel date
Jennifer
Great holiday!
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2013
Zfufrieden with the hotel we were. Not without reason the rep confirmed us one of the best hotels in Sonnenstrand to have selected. We can further-recommend it genuinly! read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Hans
A beautiful area!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2013
I am now for the 3. time in this hotel and i received from the outset very well. The staff at reception, in the restaurant and were as always very friendly and skilled. The area was, as in the previous years very clean, in the rooms as well as the complex itself. Suggestions are almost always implemented. I will in the next year make again vacation here! Warm thanks to the team from the Helena Park! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Jana & Steffen
Hotel ok, free beach oh dear!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2013
All in all angehmner holiday, since nice staff and very nice hotel. Unfortunately is a major issue the number of free beach chairs at the beach to name but a few. Since we every morning 7:30 a. m. towels on the beach chairs spread out, we had no chance a free couch to get. Whereas it with the 'huge' space at the beach (for two hotels - Helena Park and Helena Sands) we then reconsidered. We then inevitably the pay beach chairs (12,00 Euro per day for 2 beach chairs and an umbrella), unfortunately also place at the ... pool goods in short supply were (are in rows and crowd of loungers). This is for a 5 star hotel not acceptable unfortunately. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
Close
Dona
Great holidays at Helena Park!
  • Recommended hotel
  • Friends
  • Beach holiday
  • July 2013
Great holidays in a great place! This hotel is just perfect! The food is very tasty and varied! The pool is great but cold! The beach is great too but it Will be good to have more sunbeds for guets! All-inclusive is very good except That the beach bar is off! Animation team is great, very friendly and very funny! Special mention for Julian who is very professionnal and great animator! I hope he could be there again when I will be back!! Обичам хелена парк!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Other leisure activities available
    6.0
Close
Robert
Good value for money, great staff
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2013
I was fully satisfied with the services offered within the hotel and restaurant. On the beach, very few sunbeds relative to the number of tourists. The lack of a free-bar on the beach is also a problem. A special notice for Julian, a member of the animation team, a true professional. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    5.0
    Quality of the beach
    2.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
Close
Silvia
Great hotel with great service.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • July 2013
Well arranged hotel with wohlfühlcharakter. Cleanliness in the hotel and the grounds are very largely written. The all inclusive offer was very good, delicious food and drink all day long. The guest structure was very varied. Next to many vacationers from Germany are equally english, russians, romanians as. But also Hungary, belgians and bulgarians were there. It was a peaceful coexistence. read hotel review
  • Room
    6.0

    We were very satisfied with the room, from the size and also from the facilities. For the greetings a bottle of wine and a fruit basket on the table, that was a very nice guests. New for this year is the free use of the safe in the room. The mini bar was free and filled with arrival and in the reception you could again get supplies (but i think only water). Each day had we fresh towels, even though we did no towel on the floor in the bathroom had put (as a sign, the it was dirty)

  • Gastronomy
    6.0

    About the food there is simply nothing to complain about, there was everything, what the heart desires. Great salads, at noon and evening always 2 different delicious soups, freshly and before the eyes of the tourists grilled meat and fish. Great cakes, cakes, fruit and ice cream - the selection was difficult. In the evening in two stages and one had his own fixed room, completely according to desire outside or inside. The drinks were served and the waiters were always very smart dressed. Also whoever was in the 2. stage went to eat, there was a fresh eingedecktes buffet before. All tables were nicely set and soft music playing in the background.

  • Service
    6.0

    From the ladies and gentlemen at the reception, the cleaning staff, the waiters, the küchenkräften and not to forget the whole entertainment team were very caring for all tourists. Each has contributed to this, that we are super comfortable We have never anyone rude.

  • Sport & Leisure
    5.0

    It was fun, the sport of the entertainers to participate, with the darts, Bocce or water aerobics. In the evening there was always entertainment for the tourists, even professional dancers or from the entertainment team themselves einstudierte programmes. Great, as you in the shortness of the time, which they themselves were in the hotel, so nice programs with belly dancing or extracts of musicals on the youths put. Water aerobics in the pool was unfortunately not so great, since the water was icily cold - think were many. Beach chairs at the beach were unfortunately very early occupied, so we at the pool and to the beach.

  • Hotel
    6.0

    Well arranged hotel with wohlfühlcharakter. Cleanliness in the hotel and the grounds are very largely written. The all inclusive offer was very good, delicious food and drink all day long. The guest structure was very varied. Next to many vacationers from Germany are equally english, russians, romanians as. But also Hungary, belgians and bulgarians were there. It was a peaceful coexistence.

  • Location
    6.0

    To the beautiful sandy beach (100 metres) you go through the very well-kept garden, or by the sister hotel 'Helena sand' (is directly because of the promenade). The hotel is located at the end of the long promenade, but who dance to go would like, in the karaoke bar or in the casino is only about 100 meters away and is in the middle of the party area. If you are looking for Nessebar or other towns in the surrounding area to drive would like, can directly at the bus stop at the hotel to enter.

Close
Irina
Unfortunately very entauschend in the high season!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • July 2013
I liked you admit in all honesty, the we vacation in this hotel really upset are, and if it 5 stars are, since vestehe i soon of the world nothing more. In the documents is, the the chairs at the beach included in the price, after verfugberkeit, the problem is. Every morning at 6:00 a. m. was already a real fight. Both at the beach, as well as in rest is, the reserving of beach chairs at the beach not allowed is, on other languages is even prohibited, but not interested in this. We have even complained to the ... manager of the hotel good, why are the beach chairs were reserved, and the people are only around 11:00 or 12:00 a. m., since even the beach umbrellas without beach chairs there, and 10 broken umbrellas without reference (where one still 20 beach chairs stand could) but we the manager asked us at least the beach chairs are also available to make, but we reject get. Every day costs us the umbrellas here 24 Euro per stay per week or you can only on the cloths under the blazing sun. The room is a disaster, never in the life a 5 star hotel, rather 3 stars, small, ungemutlich, the tiles in the bathroom were broken. The only positive the food and the staff in the restaurant, the are the einzigenfreundlichen and fleisigen binchen. read hotel review
  • Room
    1.3
    Size of the bathroom
    1.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    1.8
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    4.5
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.5
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
Close
Jürgen & Marina
Hotel deserves its stars
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2013
A very tidy and clean hotel, what right on a busy street. Which however not was disturbing, as a supermarket and bus stops. On the back of the hotel there is a beautiful garden. Pool was a little small. The staff was always in a good mood. Who however on party and action hopes is here wrongly at the place. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
Close
Gladys
A holiday to remember, five star all the way
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2013
The hotel is spotless rooms comfortable from check in nothing was a problem staff friendly and very helpful myself husband son and daughter in law Would recommend this Hotel and plan to go back next year. Gladys Herby Billy and Angela aka MRS HELENA JUNE 2013! read hotel review
  • Room
    6.0

    We stayed in a superior room which was beautiful and spotless. Towels changed every day and beds changed at least 5 times during our stay

  • Gastronomy
    6.0

    stayed here fully inclusive food fantastic something for every nationality there were English German Bulgarian and Russian guests.

  • Service
    6.0

    Bar staff, restaurant staff both in main restaurant and Blue lagoon bar very very friendly. Reception staff helpful and friendly and animation team made our holiday. Thanks to Sheri Ira Chrissy Julian Niki Amman and Stephan who left our second week.

  • Sport & Leisure
    6.0

    Leisure activities were excellent although pool was cold in June. We joined in and the animation team were excellent

  • Hotel
    6.0

    The hotel is spotless rooms comfortable from check in nothing was a problem staff friendly and very helpful myself husband son and daughter in law Would recommend this Hotel and plan to go back next year. Gladys Herby Billy and Angela aka MRS HELENA JUNE 2013!

  • Location
    6.0

    The hotel is situation near to the beach with beautiful grounds.

Close
Beate
Super hotel
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • June 2013
This hotel has in my opinion no weaknesses. Staff, service, rooms and pool area are great. The hotel is in a perfect location one is with a few steps you were at the beach. Also on the beach there were free beach chairs and umbrellas available. This hotel has everything for a good relaxing holiday is needed. Can i this hotel 5 stars only confirm. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Tom
Hotel Helena Park
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Countryside & spa
  • May 2013
The Helena Park hotel is a very clean hotel in green, park-like surroundings. Also architecture is very attractive and you feel quick on vacation. It is located on the northern end of the sunny beach and therefore in rather peaceful location, a wild drive further south of the sunny beach. The entertainers give everything, to their guests to converse. Their einfühungsvermögen was pronounced, they took the guests the respective nationalities with and made atmosphere, without being intrusive. A really successful balance. Unfortunately the food is somewhat monotonous, in particular, i do not understand, why is it not possible, bohnkaffee in ... a star hotel to get. The saftangebot is rather from different colored zuckerwassern. Unfortunately were the cocktails and the other all inclusive beverages with water stretched, i had such a hotel not expected. All in all but the hotel is still recommendable, as there was no other hotel on Sonnenstrand there, which was a better hotel and the garden clearly for relaxation adds. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
Close
Thomas
Helena Park - there is an even better hotel?
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • May 2013
The hotel is located close to the beach in 2. row and offers all the amenities of a 5 star hotels. I booked this hotel 2012 for the first time and will gladly anytime again here spend my vacation. The rooms are in comparison to other hotels very big and comfortably furnished. The condition and the cleanliness of the rooms left no objections to! The all-inclusive services include breakfast, lunch and dinner - everything in form of a buffet. Moreover, a so-called 'service', snacks, afternoon coffee with cakes and alcoholic and non-alcoholic beverages from 10:00 to 24:00 offered. ... In the reception area of the hotel (lobby) and in individual rooms is free wi-fi internet access. The age structure of the guests was very mixed-from 'young' to 'old' everything is represented ☺. There were a lot of german, english, bulgarian and guests from Russia and other eastern bloc countries present. read hotel review
  • Room
    5.0

    I had a double room category 2 for single occupancy basis. I was a room on the 3. floor in a quiet location with garden view assigned. The view from the balcony was even a view of the see to. All in all-perfect! Last year, i had also an identical room, however with pool or garden view-very nice. The standard rooms or rooms of category 1 face the street and are partly somewhat small. Whoever loves peace and quiet, this should possibly when booking note. The rooms are all big enough and are equipped in the category 2 additionally, a 2-seater sofa and small table. Otherwise everything was available (flat screen tv with several german channels, telephone, air conditioning, minibar (filled at arrival), balcony with sitting area, safety deposit box, desk, wardrobe, large bed, storage space and so on.). Also the bathroom and toilet are big enough. Bathtub, sink, hairdryer, shower gel and shampoo included! The sanitary facilities were-as well as the room cleaned daily. Towels are changed on request also daily. A star reduction for the seams of the bathtub, the renewed need, as well as the carpet in the room (tiles were pflegeleichter!).

  • Gastronomy
    6.0

    The hotel has a restaurant, the lobby bar, the pool bar and the hotel bar, where the evening entertainment takes place. The meals (breakfast, lunch and dinner) will be taken in the restaurant. Twice a week there are so-called ' theme evenings' instead. Here the dinner as menu at the pool bar (smaller restaurant) serves (participation not mandatory). In the restaurant the dinner is in two stages (6:00 p. m.-7:30 p. m. and from 20:00 to 21:30) offered. Due to the number of guests and existing spatial capacity of the restaurants a good decision by the management. The selection and quality the offered courses and drinks deserves a lot of praise. Who something to moan about has, was certainly with caviar and champagne grew up ☺. From soup of salads, starters, various meat, fish and vegetariergerichten with different side dishes and a dessert buffet, all in unlikely quantities available and always fresh and also for the eye accordingly presented. The tables were immediately after use again again covered up. A reference to the compliance with the hygiene rules, not only to the presentation of the dishes. There were international dishes, but also offered local dishes. Not for nothing have i in one week almost gained 3 kilos ☹.

  • Service
    6.0

    I would have this hotel not again booked, i would not with the friendliness of the staff is convincing. Already with the ' check-in ' you feel very comfortable and with a glass of sparkling wine welcome. The staff at reception speaks german and the guest for all questions and requests. A little pretty basis facilitates the handling of the staff. However, this is not necessarily necessary, since the whole staff was always made an effort, the wishes the score to fulfill to the utmost satisfaction. The cleaning of the rooms cleaned daily and i believe also to our full satisfaction. There was a doctor in the hotel, which i didn't use had to take. After i during my holiday, no complaints had, i cannot judge, as with any complaints were handled.

  • Sport & Leisure
    5.0

    The guests in the hotel complex a pool, which i however not used have. Pool chairs, showers and umbrellas are also available. The use of the pools is due to the daily cleaning at the time from 8:00 to 18:00 possible. The loungers were already in may from about 9:30 a. m. mostly occupied, as the then in the high season will be? :-). If you like activities, also here not too short. darts, Volleyball, air rifle shooting, water aerobics and so on. Is offered by the entertainment team. Everything but very discreet and not pushy at all!

  • Hotel
    6.0

    The hotel is located close to the beach in 2. row and offers all the amenities of a 5 star hotels. I booked this hotel 2012 for the first time and will gladly anytime again here spend my vacation. The rooms are in comparison to other hotels very big and comfortably furnished. The condition and the cleanliness of the rooms left no objections to! The all-inclusive services include breakfast, lunch and dinner - everything in form of a buffet. Moreover, a so-called 'service', snacks, afternoon coffee with cakes and alcoholic and non-alcoholic beverages from 10:00 to 24:00 offered. In the reception area of the hotel (lobby) and in individual rooms is free wi-fi internet access. The age structure of the guests was very mixed-from 'young' to 'old' everything is represented ☺. There were a lot of german, english, bulgarian and guests from Russia and other eastern bloc countries present.

  • Location
    6.0

    The distance to the airport Burgas is approximately 30-35 kilometer. the center of town 'Sonnenstrand' is located approximately 10 minutes away from the hotel and is on foot well over the beach promenade. On the promenade there are numerous shops, restaurants and bars. There are numerous excursions locally by the travel line offered. Public transport is the bus (very cheap-stop right on the hotel) or taxi available. The staff at reception gives information on the costs of taxinutzung. The tourists of the 'Helena-resorts', taxis use, the only for the hotel guests are available. Just after 'miles', the taxi driver, questions ☺

Close
Helmut
There are certainly better hotel complex.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2012
The staff were not very friendly. I don't know, whether the season stressed were/are. The crowning but it was however the pool boy, the burst with before laziness, I have never experienced something like that. This young was lazy, that he even, disabled older tourist in the cellar sent, to the cushions to pick up. You must not think, that he requirements for couch managed, the non-existent. Furthermore is incomprehensible to me been, that it is not a only service, the outside area the Bar covered. So you had to stop, the beverages yourself and the with a barkeeper, the ... also not Just before Elan burst with. About the warm meals could be discussed. I had the feeling, that use of leftovers took place. The offered salad buffet was very varied. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    2.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    4.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    1.0
  • Location
    4.2
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
Close
Bernd
Great hotel on Sonnenstrand
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2012
Great hotel close to the beach. Very good food. Room great with a large flat -tv. Staff are very friendly and speaks in many cases also German. Faults: no beach bar and no bottles of water in all-inclusive. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
Close
Ciprian
Great first experience in Sunny Beach!
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2012
It was our first experience in Bulgaria and in Sunny Beach, and we absolutely loved it. The hotel is in very good shape and is located in a north of Sunny Beach, in a more quiet area. Walk for 10 minutes and you will be amazed by the choices of bars and night clubs that you have. The water in the pool was a little too cold, but the beach area was great. The choice of food was excellent, both for breakfast and dinner. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
Close
Rudolf
Not bad
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • September 2012
Was not bad, but on the towels careful otherwise it will be expensive we have the towels on the couch Left then they were us and we had to for the return trip 25 €are charged per towel read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.3
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    3.0
Close
Jürgen
Great beach vacation
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • September 2012
... It was a pleasantly surprising vacation stay in this hotel. Everything worked fine, staff very friendly and helpful. Only fly in the ointment: the breakfast buffet. The selection of sausage for breakfast was one-sided. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
Close
Frank
There and we will go back!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
We have the Helena Park end of September/ beginning of October 2012 visited. Although we three days for end of the season left, was of fatigue in the friendliness of the staff or other Saisonendekrankheiten absolutely nothing to feel! The stay was great and relaxing. Since we will again go there. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
Close
Paul Gerhard
A magnificent hotel on Sonnenstrand
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
We are already often in Bulgaria in several hotels been, you had to always deduct a few points. This hotel but we liked it so much, that we again next year book. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
Close
Bernhard
Very relaxed in a great hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
As described often, a very good hotel with a good value for money. We wanted relaxation and read a lot, but nothing stress. With the offer we were completely contented and come gladly again again. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
Close
1 3 4 5 ... 7