Elb-Residence Appartements(4 stars)

Billwerder Neuer Deich 14 20539 Hamburg Show map

Average rating

34 hotel reviews

    Rating by categories

  • Hotel in general
    4.8
  • Room
    4.9
  • Service
    4.7
  • Location
    4.4
  • Food and Drinks
    5.2
  • Sport & entertain
    4.9
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23 hotel reviews in Englishsorted by travel date
Christian
OK for one night
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • September 2012
For one night the hotel was ok. Again I would however do not book. Furnishing rather old-fashioned. Bathroom way too small. There was through the entrance door and in the apartment there was a strange, musty odor. The breakfast was perfect! read more
  • Room
    3.3
    Size of the bathroom
    2.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    3.3
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Thomas
Hamburg 4 stars well situated, managed and cheap
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • July 2012
Very good starting point for city tour. Quiet but nevertheless centrally located. Very friendly staff in all areas. Disagreements were friendly and professionally dealt with. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.3
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Sabrina
Very beautiful room with central location
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • July 2012
A very nice room, it is very generous in terms of size and we had a lounge and a extra room for sleeping with beautiful large beds. The pool and the sauna of the other hotels you could use, which is really nice and you could reach it comfortable on course (so when it rains, you can also in the dry then), the breakfast is very high, therefore we were always the road down (circa 2 minutes ) on foot, for breakfast in the bistro with fresh rolls and Croisonts or in the restaurant with sandwiches and then there was ... also the bus station, from there easy to get 10 Nin. Approximately to Hamburg purely. So great location, also with sufficient parking on the street outside, so you can the Parkahausgeld save-) read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Carsten
better than its reputation
  • Recommended hotel
  • Families
  • Translated
  • City break
  • January 2012
The elf-residences, with the holiday Inn and the brigde Inn hotel Association. So we have to check the front desk the holiday Inn used. You can the residences 50 meters from a long, in the winter, despite heating unfortunately saukalten, glass walkway distance, so you need not in the open walk. The paths are the first sometimes complicated, since the front desk at the meeting halls past must, by the glass walkway, then a floor, because two of the three wings of the first floor only reach. It is therefore a bit longer ways, as well as the pool or ... the breakfast breakfast is served in the holiday Inn used. read more
  • Room
    5.0

    The apartments are a good size, a relatively large hallway distributed the rooms. The living room is large enough, about 20 square meters, consists of two two leather sofas, a table with four chairs, desk and an old small CRT TV. The 'mini bar' is under TV and consists of a beer, two water and coke. The kitchen stocked, but it was not used. The bathroom is bright, friendly and clean, shower gel you should better carry forward, there are only 3 mini tubes, not filled were. The bedroom was also sufficient large, despite children bed for the child. There are two very large closets. The mattresses were I way too soft. Also in the bedroom it is the same old tube TV as in the living room. All together clean, new and very reasonable. Mid-size, not bestuhlter balcony available.

  • Gastronomy
    4.0

    The breakfast buffet is equivalent to German four stars standard and offers next cold and warm dishes, juices, cereal and different types of bread and rolls, salmon at. Evenings we had a package leg just coated 3-menu worth 24 euros. I would consider it to be an easy better home cooking class, there was Beef bouillon, Putenmedaillons with beans and hash browns and a brownie with ice. Small tip of the staff: the breakfast as a dustbin of service staff definitely not the 5 liter Frischli chocolate pudding finished bucket serve, so everyone can see, that you don't cook fresh ☺

  • Service
    5.0

    front desk and service staff were very nice and competent. The lack of shower drain was not repaired, but I for one Sunday also definitely not had expected.

  • Sport & Entertainment
    4.0

    The pool is located in the holiday Inn wing. You have to the long and very cold Glass hall along walk. The pool area is relatively small but really beautiful, with a view of the Elbe and the highway. A bit stupid is, for changing 5 meters above the floor or walk. Fitness and sauna present, but not used

  • Hotel
    5.0

    The elf-residences, with the holiday Inn and the brigde Inn hotel Association. So we have to check the front desk the holiday Inn used. You can the residences 50 meters from a long, in the winter, despite heating unfortunately saukalten, glass walkway distance, so you need not in the open walk. The paths are the first sometimes complicated, since the front desk at the meeting halls past must, by the glass walkway, then a floor, because two of the three wings of the first floor only reach. It is therefore a bit longer ways, as well as the pool or the breakfast breakfast is served in the holiday Inn used.

  • Location
    4.0

    The holiday Inn is 18 floored, 6 floors, the Bridge Inn and residences 5-7 floors. Exhaust rattled and glory elevator available. Right next to the hotel is a highway along, the window are however very well insulated. In front of the hotel there are very few free parking and a pay garage. In a few short trip arrangements to receive the free Tiefgaragennutzung. Very narrow parking spaces.

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Clemens
With great pleasure again!
  • Recommended hotel
  • Families
  • Translated
  • City break
  • October 2011
We enjoyed it very much. The price/performance ratio has voted with the package. The rooms are spacious and clean. The breakfast buffet is wide and tasty. The slightly longer distances from the apartments to the hotel, in our view, acceptable. The staff was always friendly and helpful. With five minutes footpath one has two bus line to go to the city center. We left our car for the duration of your vacation and stress-free with the Hamburg card (valid in the public. Transport) passenger everywhere. We would stay here again at any time! read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
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Sabine
Very recommendable hotel!
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • July 2011
I really enjoyed my short and would definitely stay again in the elb residence check...! The breakfast buffet was excellent and the staff was very attentive and courteous. The apartment was very clean and well maintained and well equipped. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.7
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Ralf
As big as a condo... archived
  • Recommended hotel
  • Families
  • Translated
  • City break
  • April 2011
Ideal for a city trip, room was exceptionally large. Actually more like a holiday apartment consisting of bedroom about twelve feet again, disabled toilet/bathroom once about ten square meters, about six feet once kitchenette, once living room about 15 square meters and spacious hallway about six square meters, this was the room 286 in the house c. Balcony with view of the entrance of the holiday inn, great extensive Breakfast even with sparkling wine (executive area) and everything the heart desires else. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    4.7
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Patricia
Here the customer is no king archived
  • Hotel not recommended
  • Friends
  • Translated
  • City break
  • March 2011
It was an apartment with a kitchen is available. Upon arrival the kitchen was completed and front desk had to check whether the apartment with kitchen had booked. The coffee maker was broken and after several note (5) during our entire stay not exchanged or repair. The same applied to the light in the bathroom light flickered like a disco. The size of the apartment was adequate, although the bedroom put two in a row beds a bit strange was, but certainly a matter of taste. Hamburg is always worth a visit, but not this hotel, so that we next ... travel (3) on the day of departure if canceled, the ignorance of our complaints is felt. The attempts of the staff front desk, which several times for the events but until apologized, we could not change. read more
  • Room
    4.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Service
    3.7
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
  • Hotel
    3.7
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
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Heike
Below average hotel archived
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • December 2010
The hotel is located in a very large complex. Despite booking for a non-smoking double room we should have a smoking twin room. After repeated complaint we were offered another room Unfortunately another smoking room despite consistent throughout the duration of our stay lüftens erbärmlichst smelled. Noticeable, that there was obviously not only to us to this "misunderstanding", but still with at least two other couples during the duration of our stay (over New Year). The seating area the apartments is overall very generous. Unfortunately, they are rather unloving style, so that not a feel-good character arises. Our room was ... also used ( like the three other rooms we saw). This condition extremely among other things missing Tapetenstücke duchr wall and ceiling which should be covered up a lot by keep probably. The shower in the bathroom was strong moldy and the heating rusty and yet again UNCLEAR reason and fell over. the light in the bathroom. The dark brown discoloration glimpse of the carpet were exactly what the room service when vacuuming like unlike. The staff responded to our complaints friendly ( seemed to be in practice Deeskalationsstrategien) with the hint that a renovation. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    6.0
  • Hotel
    3.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    4.0
  • Location
    3.5
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Jenny
Excellent hotel, just not centrally located archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2010
All in all highly recommended! Need to check in with public transport before imformieren closer: front desk is the Holiday Inn -> saves looking for long! read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    2.8
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    2.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    3.0
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Marko
Faux four star archived
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • December 2010
The facilities are not in the main hotel. Check-in and check-out, breakfast, pool, etc. are all in the neighboring building ( Holiday Inn). The path is impossible. The room was not heated. The heating in the bathroom was afraid. The fault was quickly. The soap had been taken on the second day. Shower gel were only on request. Room was nicely furnished with two TVs (living room, bedroom). For the lack of electrical outlets were placed ünglücklich, but it didn't bother probably not everyone. The breakfast in the Holida-Inn was for 4 -star adequate, the staff was friendly. I personally ... loved the location. There are several good hotels near underground, and suburban rail stations. The bus 120/ 124 drove by rarely Sunday. ( A matter of taste) read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    5.0
  • Location
    2.5
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    2.0
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Malwina
Big room, good breakfast, good connections archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2010
Big rooms, well equipped. Breakfast good (New Year even with a good selection of Berlin residents alike). As has been noted, are the Frühstückräumlichkeiten wenisgtens improvised, but reasonably organised ( you always got a seat). Easy access to central station is OK, it runs 1 bus but in good intervals. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Stephan
Very suitable for a short city break archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2010
Basically a good hotel, one of the great Holiday Inn complex. Clear minus was that the desire for a double bed (in a double room) has not been met, but a second bed in the second room of the apartment was put up. For couples rather "unfortunate". Also the cost of 12 € per night in the underground parking are over the top. The breakfast buffet and the food in the 'Elbgarten' restaurant were excellent. Transportation is pretty good. Within 10 minutes you are at the Hbf, the bus departs every 10 minutes 150 meters from the hotel. For your ... short breaks, where you especially a bed and good breakfast, would definately recommend. read more
  • Room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    4.3
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Sabine
Always again with great pleasure archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • October 2010
A great hotel with friendly staff, everything was clean, very good and rich breakfast. My extra wishes concerning the room were all met: two beautiful, large rooms with great amenities. Good transport links: the bus, just a little down the road runs every ten minutes to the main station. We will definitely be back! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
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Marita
Ying and Yang archived
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • City break
  • September 2010
the generosity and convenience of the rooms, the breakfast was very disappointing from the orange juice is a cheap concentrate. The pastries tasted old and nothing the only things that stand out positively, were very more delicious looking scrambled eggs and fresh, varied, cut fruit. the hotel is recommended much, but I would recommend the breakfast take out. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    3.0
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Hans-Peter
Good for relatively little money lodgings archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2010
For a short trip perfect! A bit farther away from the harbor/city center. But everything was good to reach by bus. We had an apartment with many amenities. Breakfast was delicious, nice bar. Wellness not used read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    3.0
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    2.0
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Lina
4 star? archived
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • May 2010
From a four star hotel I expected more. More service above all and more attention from information for a reservation. How can it be, that you have a non-smoking room Bay and in a smoking room (which luckily didn't smell) will be accommodated? For one night I would have liked no exchange of room, the next morning when checking out the lady is raised and I am almost inclined to back with the statement ' Information at the time of booking are non-binding wishes of the client, which could take into account, but don't have to. We had tried but ... of course, you include.' Try? Ah, thanks a lot. If there is someone with the smokers maybe take somewhat blurred? No Matter. This hotel is for me from the race. Hamburg always again with great pleasure, but none of the three hotels in this area is to welcome as a guest! read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    3.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
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Ludger
Good price/performance ratio (80 euro per night) archived
  • Recommended hotel
  • Couples
  • Translated
  • Business trip
  • May 2010
For 80 €per night we had an apartment. The minibar filling was free of charge, as well as breakfast. Unfortunately the apartments have kitchenette No mini bar, so that the drinks chilled to be made available. The breakfast is served in the holiday inn and met the expectations of a four star hotel. The elb residence building is connected with the holiday inn, so that there is no real reason, that more expensive holiday inn to book, go to the sauna or the pool at the holiday inn can use. It was positive too, that you are always a free ... parking area. Against the background of the rooms on the whole were clean, parking and breakfast for free, I would recommend this hotel in any case. From the hotel you can reach a maximum of ten utominuten to downtown. read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    4.3
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Sonja
Hamburg... Always worth a trip archived
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • May 2010
We were very satisfied, if the weather had along-played, the pool would have been perfect. Definitely worth a visit to the musical 'Lion king'. An experience for the senses, beautiful sounds & a huge blaze. With public transport on the way, definitely worth it the Hamburg card. The one can buy at the airport. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Engelbert
For scooter drivers only partly recommendable archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2009
The beds could than scooter drivers only from the front of the hotel. Otherwise too little room for a wheelchair user between walls and bed. The kitchen was missing in the oven. No storage space in the bathroom for the personal items. scooter drivers who need a heightened toilet, one should not book here. The shower is unterfahrbar. Shower, toilet and sink with grab rails. Adjustable sink and mirror at the seat in shower. The Wohnungsgröße is enough for scooter drivers. The noise level was quiet with the windows closed during our stay. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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