Hotel Kristal(4 stars)

P.O. box 37 9007 Varna Golden Sands View on map

Average rating

483 hotel reviews

    Rating by categories

  • Hotel in general
    5.1
  • Room
    5.3
  • Service
    5.2
  • Location
    5.1
  • Food and Drinks
    5.0
  • Sport & entertain
    5.2
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225 reviews for this hotel sorted by travel date
Julie
Fantastic holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
We stayed all inclusive and the standard of the food was excellent. Waiting and bar staff were generally very friendly and always polite and helpful. Cleaners keep your room spotless as well as pool areas and general public areas. Although me and my son are English we were very much in the minority. The majority of guests were German and quite a few Russian guests. This however was not a problem we made friends with many Germans who of course all spoke excellent English. read hotel review
  • Room
    5.0

    Rooms are possibly what I would call a little tired, however they have everything you need. Air con, balcony, hair-dryer in the bathroom and a shaving point. Great big shower. TV and I did manage to find a couple of channels which were English speaking. Cleaners come in daily and there is plenty of room to store your clothes and suitcases. They also provide a small fridge which comes in very handy.

  • Gastronomy
    6.0

    If you are staying at Hotel Kristal chances are you will be staying all inclusive. The main buffet style restaurant is on the lower floor. There is always a large selection of food to choose from and is open for breakfast lunch and dinner. Breakfast look out for the omelettes made to order or the pancakes!! At Dinner they tend to do a theme most evenings and to be honest you would have to be really picky not to find something to eat. At lunch times there is also a food area outside that serves great home made pizza and amazing chicken kebabs. Drinks are great main bar gives you a better choice during the day but don't take glasses by the pool - you know it makes sense!! There are tip jars around nobody appears to expect tips but please do at the end of your stay at least. The staff work really hard and my guess is they are not earning loads in their wages!!

  • Service
    6.0

    The staff here are very very good. Stoyan (or something like that) one of the bar staff was a name I wanted to mention as he was so friendly and polite. Nothing was too much for him. He spoke excellent English as did most of the staff we came into contact with. Room cleaning was done daily there is a laundry service information in your room - we did not use this service so I can't really comment. Reception is very helpful with any queries you may have. There is a small shop in the hotel which covers the basics. You can buy your cigarettes here unlike England cigarettes in Bulgaria are a fixed price wherever you buy them from. Animation team were also very friendly but not in your face either.

  • Sport & Leisure
    6.0

    Pools are great and well maintained. There is a little one for toddlers. The animation team organise volleyball and you can hire the court. People I was with did feel that the volleyball could have gone on for longer as lots of people wanted to take part. Water polo only happened once the week we wee there and again lots of people joined in. Sports in the pool isn't a big problem for other guests either as there are other pools to swim and cool down in. They do put on activities for the kids but as my son is 22 I didn't take too much notice. The beach is great you can hire chairs and the usual stuff. Sea was clean and clear. Good shopping around the beach area also. Hairdresser on site and spa facilities.

  • Hotel
    5.0

    We stayed all inclusive and the standard of the food was excellent. Waiting and bar staff were generally very friendly and always polite and helpful. Cleaners keep your room spotless as well as pool areas and general public areas. Although me and my son are English we were very much in the minority. The majority of guests were German and quite a few Russian guests. This however was not a problem we made friends with many Germans who of course all spoke excellent English.

  • Location
    6.0

    Hotel Kristal is about a 10 minute walk to the beach. It is situated far enough back from the main resort to be nice and quiet so no loud booming music at nights but not far to walk if you want the night-life. It is about half an hour by taxi to the airport better to pay a taxi once you arrive than to pay transfer fees it works out cheaper. Just make sure you agree a price with the taxi driver before you get in. There are many excursions you can go on all bookable from your holiday rep at the hotel.

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Janika
Real vacation
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Me and my partner stayed at hotel Kristal in September for a week. We really enjoyed our vacation, because we got an awesome room (really loved the beige and turquoise coloured theme!), the staff was very kind and friendly. Also there were all the possibilities for relaxing (SPA, inner pool, outside pool area), the beach was about 5 minutes away. Thanks to this great experience we are sure that next year we will return. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Eileen
Just keep going
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
Just when you thought it could'nt get any better it reaches over100%Great Location read hotel review
  • Room
    6.0

    Given same room each year,all room's same standard

  • Gastronomy
    6.0

    Excellant never have any problem's with sickness.

  • Service
    6.0

    Cannut find a fault with anything same every time we go.

  • Sport & Leisure
    6.0

    there for the taking,very clean pool

  • Hotel
    6.0

    Just when you thought it could'nt get any better it reaches over100%Great Location

  • Location
    6.0

    Great location,beautful Hotel in beautiful surroundings and only 30mins transfer,which is another bunus.

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Kairi
Nice hotel for quiet vacation
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
We are very satisfied with our hotel - service was friendly and helpful, variety on food was very good (every day were new menu and diffrent counries dishes), pool was clean and entertainment team joyful (especially mambo jumbo dance). read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Paweł
Great hotel with best animators in the world!
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
Very good hotel with tasty food and huge variety of activities (also for children). I would recommend it to anyone coming to Bulgaria for their vacation. The hotel is located in quiet place of Golden Sands, so you can sleep easily:) read hotel review
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    3.7
    Restaurants & bars in the area
    4.0
    Distance to the beach
    2.0
    Other leisure activities available
    5.0
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Marie
Unique experience
  • Recommended hotel
  • Singles
  • Beach holiday
  • August 2014
People working in the hotel create a feeling of friendly care and hospitality. Very good accommodation, excellent food and committed staff. I was highly impressed by the Animation Team - enthusiastic, funny, professional, with excellent approach to each person. They create the difference - making the vacation a wonderful interesting experience. I enjoyed the latino aerobic and water gymnastics with Sisi - so positive and dynamic, the Bocha game with Niko - great sense of humour and the cocktail games with the whole team. The entertaining shows and events were well prepared and performed with heart and devotion. I will ... gladly share with friends about the excellent atmosphere these young people create for the guests. You can do it) read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Stuart
A great all inclusive hotel!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
This is a very nice hotel ideally suited to families and couples looking for good quality accommodation for their holiday. The First impressions you get as you enter the main reception area is how clean,tidy and well maintained the hotel is. The hotel staff are all very friendly and welcoming and make you feel at home straight away. The animation team deserve a special mention because they were fantastic and really put a lot of effort into keeping people entertained all day long.Thank you Niko,Lily,Niki,Sisi and Plani ! The food and drinks were spot on ... and there was always a good selection to chose from during all meals as well as snacks and ice cream available in the afternoons. The pool areas were roomy and the sunbeds were comfy and plentiful. All in all a very good hotel and I would thoroughly recommend it. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Madalina
Beautiful holiday
  • Recommended hotel
  • Friends
  • Beach holiday
  • August 2014
I would totally recommend this hotel. The staff was very friendly and receptive to our needs, especially the entertainment team who had a great contribution for the good time we have spent there. There were a lot of funny and different activities during all day long and we had a lot of fun. Also i would really say that the hotel was very clean in all areas, and the staff very receptive in this sense,. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Distance to the beach
    3.0
    Other leisure activities available
    4.0
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Cheryl
Lovely all inclusive hotel with great food.
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
This was an excellent hotel and I would definitely recommend it to anyone, couldn't fault anything about it. The entertainment was great and kept you entertained all day even if it rained they thought of something for you to do, not a dull moment :) read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Heidi
Freidnly atmosphere
  • Recommended hotel
  • Friends
  • Beach holiday
  • August 2014
We stayed at this Hotel for onhe week in May and decided then that we would like to go back later this year and now we have just come back for one more week there. We are so satisfied that we have decided to stay for 2 weeks in August next year. This hotel have everything we are looking for, nice atmosphere, very friendly and helpful bartenders and animation team. It is a family friendly hotel with lots of activites for the children, like childrens disco. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Charlotte
Very nice and friendly hotel, lovely staff
  • Recommended hotel
  • Couples
  • Other stay
  • August 2014
Looking forwerd to come back next year :D Very beautifull room - good bed. The staff in the reception is so nice - love them almost like family. The renovation is very nice - good work. we'll be back. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Kjell
Hotel Kristal - my choise in Golden Sands!
  • Recommended hotel
  • Singles
  • Beach holiday
  • August 2014
The best hotel in Golden Sands area - we always go to Hotel Kristal on Golden Sands. We are always welcome and the rooms are very nice. The pool-area is very good. The restaurant is very good. The lobby bar is fine. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Chi
The best hotel to all kinds of travellers!
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
We arrived to the hotel and got the room immediately. We didn't understand how to unlock our hotel room, but there was very helpful cleaning lady who showed us. Loovve the spa and wellness centre! Hotel was cleaned daily. One minus for the hotel because of the rude reception lady. read hotel review
  • Room
    5.0

    Size of the room was good for us. I liked the balcony, and big windows. Liked to wake to the sunshine every morning. The tv was small and old, but it didnt bother us because we didnt watch tv once. Air conditioner was good.

  • Gastronomy
    4.0

    There were a restaurant with buffes, ala carte restaurant, lobby bar and pool bar. With all inclusive package we get to eat buffes, and drink alcohol/non alcohol drinks as much as we wanted. Custoner service was excellent, drinks were amazing, but the lunch buffes were not so good. Dinner buffes were nice because they had all kinds of theme somedays, such as meditterian, pirates...

  • Service
    5.0

    Service was amazing! The cleaning ladies were so nice and hardworkers. Cooks at the restaurant were so funny. All of the spa and wellness centre's workers made my vacation more than perfect! They know how to do their job but still not forgetting the customer service skills.

  • Sport & Leisure
    6.0

    The Animation/entertainment girls and guys were so happy all the time, they even made me smile for just being themselves! My man planned a surprise proposal for me in 14th august 2014, and the entertainers helped him to plan it. The proposal came a shocked to me, didnt expecting that to happen. So for the last time, special thank you for Sisi and Nico, for making our day so rememberable and perfect! I will never forget you guys! Love the morning streching, exercises in pool, dance lessons and the competitions and concerts. I would recommend this hotel because of Sisi and Nico!

  • Hotel
    5.0

    We arrived to the hotel and got the room immediately. We didn't understand how to unlock our hotel room, but there was very helpful cleaning lady who showed us. Loovve the spa and wellness centre! Hotel was cleaned daily. One minus for the hotel because of the rude reception lady.

  • Location
    6.0

    Very near to shopping places, restaurants and bars.. Only few minutes walking distance. The hotel also has a small shop, where you can buy everyday-needs.

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Agnieszka
Great holidays
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
Great hotel for families with children, but four stars for it is too much. Best animators, who provide you many entertainments during your stay in the hotel. Really good, clean pool, but the beach was too far away from the hotel. read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.7
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    3.0
    Other leisure activities available
    4.0
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Marie
An amazing holiday at Hotel Kristal!
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
We liked Hotel Kristal very much and would like to come back in the future. The animation team was amazing. They had a lot of fun activities and fantastic shows. We had a super holiday at Hotel Kristal :) read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Kjell
Best holyday ever!
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
We are very satisfied with our stay at Kristal hotel in the the golden sands area. And specially the entertainers in the hotel area, they were very kind. And the teenagers were very pleased with the sports entertainers. We hope to come back next year :-) read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Kasper
Excellent place
  • Recommended hotel
  • Families
  • Other stay
  • July 2014
Great hotel with a nice staff, perfect entertainers, good food and nothing bad to say. During the day there is a lot of opportunities to play football and other things with the entertainers, who are very friendly and nice to be around. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Natasha
The best hotel I have long been in
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
It was the best experience, all the activitict there was from the morning to the evening was great. The people who work there was always ready for a laugh. Everyday there was always a large selection of good food, there was food for all taste buds and certainly something that everyone likes. I would definitely recommend this hotel for both children, adolescents and adults!! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    4.0
    Other leisure activities available
    6.0
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Costica
Great holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
The entertainment team was very good! I wish to be there next year also!It was a great holiday! The food was good,the room was nice and we also liked very much the entertainment team!They were very friendly! read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    4.0
    Other leisure activities available
    6.0
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Mailyn
Would love to come back. thank you
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
Very nice. Only negative thing I can think of was the Internet connection. Our travel company promised internet in the room but it was out of order. So it was only internet in the lobby. It made it very hard to surf because of bad connection when a lot of people was on at the same time. This was a big disappointment for my teenager. Really hope you will fix that soon. read hotel review
  • Room
    6.0

    Very good service. Clean room and our cleaner made it nice and put a little extra touch to the room with different ways to make the beds every day.

  • Gastronomy
    6.0

    Very nice and clean dining area. Large variety and delicately shown buffet.

  • Service
    6.0

    Everything was perfect. Friendly staff.

  • Sport & Leisure
    6.0

    Both me and my kids loved the entertainment and the entertainers were so nice and inclusive. They made our whole experience so much better. And we are still dancing the mambo jambo dance every day.

  • Hotel
    6.0

    Very nice. Only negative thing I can think of was the Internet connection. Our travel company promised internet in the room but it was out of order. So it was only internet in the lobby. It made it very hard to surf because of bad connection when a lot of people was on at the same time. This was a big disappointment for my teenager. Really hope you will fix that soon.

  • Location
    6.0

    I´m glad we choose a hotel not to close to the beach. So we didn´t have to her the partying all night long. It was calm and quiet at night.

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