Hotel Kristal(4 stars)

P.O. box 37 9007 Varna Golden Sands View on map

Average rating

558 hotel reviews

    Rating by categories

  • Hotel in general
    5.2
  • Room
    5.2
  • Service
    5.2
  • Location
    5.1
  • Food and Drinks
    5.0
  • Sport & entertain
    5.2
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235 reviews for this hotel sorted by travel date
Dorthe
Kristal wins
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2015
Great place to stay, very nice rooms, everybody very kindly and proff. High service level from cleaning to the GM. We will come back. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Steen
An oase near the party street
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
The rooms are okay. The pool area is good. The cleaning, and services are good. The wi/fi are not the best. The guests are mostly from Scandinavia, Russian and Deutschland. read hotel review
  • Room
    4.0

    Generally good. We would have liked some longer sheets

  • Gastronomy
    4.0

    The type of cuisine is typical bulgarian, but it is okay. After all we are in Bulgaria. The quality and quantity of drinks is very limited if you have chosen the all inclusive service.

  • Service
    6.0

    The service at the hotel is excellent. Everybody is smiling and helpfull.

  • Sport & Leisure
    6.0

    Very good. We could hope, that you in the future will make some games seperated adults/children

  • Hotel
    4.0

    The rooms are okay. The pool area is good. The cleaning, and services are good. The wi/fi are not the best. The guests are mostly from Scandinavia, Russian and Deutschland.

  • Location
    4.0

    The hotel is close to the shopping facilities. You can expect at bit of noise from the party street

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Iben
Great Pool - Children friendly!
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
Our third return this year and they're still as friendly and nice as the first time - we'll be back again next year! The newly renovated hotel looks great and there's a ton of activities for both small and big childre. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Laurentiu
Again at the hotel Kristal, again a nice holiday
  • Recommended hotel
  • Singles
  • Beach holiday
  • June 2015
This summer I spent a short holiday, only five nights, at the hotel Kristal. This was my fourth time there. Why? It is easy to understand: the natural park where the hotel is built and where I find peace and serenity, the sea nearby, the Bulgarian cuisine with a lot of salads (my favourites!) and the friendly staff who welcome me very kindly every time! I am very impressed with the efforts made by the hotel in order to improve the services each year. Two years ago I found a new bistro bar and a new a-la-carte restaurant, this summer ... I was surprised by the improvements made at the reception desk and at the lobby bar. I got a room on the fourth floor (I think last year it was on the same floor). The room was large, clean, and comfortable. The food has a great variety of salads, pork, chicken, fish, and so on. The deserts were fine – the rolls filled with chocolate cream were my favourites. However, the coffee could be better and the restaurant and the bars have no espresso. I want to mention the good service in the restaurant, the tables were cleaned immediately. Also, when a course is finished, another tray with food is brought. The alcoholic drinks were good: cocktails, vodka, brandy, draft beer, and wine. In fact, the beer seemed to me even better in comparison with last summer’s. The pool area and the pool were clean. On the first day of my holiday there were not enough sun umbrellas, but the problem was solved the day after. Briefly, I had a very nice vacation here: sun, sea and hotel Kristal, where I could find not only very good conditions, but, I think, the best ratio between the services and the money paid. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
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Robert
Kristal
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
We are in Kristal for third time and this is our place for relax. Maybe for repeaters you should give a kettle in the room. Pillows are too soft. And we need more hangers in the wardrobe(there are 6 now). read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    5.0
    Other leisure activities available
    6.0
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Paivi
Awesome
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
Food, sport athletics, coctails...everything, room is perfect, staff is very kind and helpful, animators are funny, whole hotel is very clean, we are definitely coming next summer, also barbershop is good, this is like paradise read hotel review
  • Room
    6.0

    Size Was Good,View was good,Air Condition is good,Balcony is good,Beds are comfortable,room styling is stylish.

  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Distance to ski lift
    1.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Tania
Perfect hotel, perfect price!
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
It was a perfect choice for a few days holidays on the beach. The hotel is very good and the staff very friendly and helpful. Our room had a upgrade made by the hotel, which was a very nice surprise to us. I would definitely recommend... read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Janika
Real vacation
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Me and my partner stayed at hotel Kristal in September for a week. We really enjoyed our vacation, because we got an awesome room (really loved the beige and turquoise coloured theme!), the staff was very kind and friendly. Also there were all the possibilities for relaxing (SPA, inner pool, outside pool area), the beach was about 5 minutes away. Thanks to this great experience we are sure that next year we will return. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Julie
Fantastic holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
We stayed all inclusive and the standard of the food was excellent. Waiting and bar staff were generally very friendly and always polite and helpful. Cleaners keep your room spotless as well as pool areas and general public areas. Although me and my son are English we were very much in the minority. The majority of guests were German and quite a few Russian guests. This however was not a problem we made friends with many Germans who of course all spoke excellent English. read hotel review
  • Room
    5.0

    Rooms are possibly what I would call a little tired, however they have everything you need. Air con, balcony, hair-dryer in the bathroom and a shaving point. Great big shower. TV and I did manage to find a couple of channels which were English speaking. Cleaners come in daily and there is plenty of room to store your clothes and suitcases. They also provide a small fridge which comes in very handy.

  • Gastronomy
    6.0

    If you are staying at Hotel Kristal chances are you will be staying all inclusive. The main buffet style restaurant is on the lower floor. There is always a large selection of food to choose from and is open for breakfast lunch and dinner. Breakfast look out for the omelettes made to order or the pancakes!! At Dinner they tend to do a theme most evenings and to be honest you would have to be really picky not to find something to eat. At lunch times there is also a food area outside that serves great home made pizza and amazing chicken kebabs. Drinks are great main bar gives you a better choice during the day but don't take glasses by the pool - you know it makes sense!! There are tip jars around nobody appears to expect tips but please do at the end of your stay at least. The staff work really hard and my guess is they are not earning loads in their wages!!

  • Service
    6.0

    The staff here are very very good. Stoyan (or something like that) one of the bar staff was a name I wanted to mention as he was so friendly and polite. Nothing was too much for him. He spoke excellent English as did most of the staff we came into contact with. Room cleaning was done daily there is a laundry service information in your room - we did not use this service so I can't really comment. Reception is very helpful with any queries you may have. There is a small shop in the hotel which covers the basics. You can buy your cigarettes here unlike England cigarettes in Bulgaria are a fixed price wherever you buy them from. Animation team were also very friendly but not in your face either.

  • Sport & Leisure
    6.0

    Pools are great and well maintained. There is a little one for toddlers. The animation team organise volleyball and you can hire the court. People I was with did feel that the volleyball could have gone on for longer as lots of people wanted to take part. Water polo only happened once the week we wee there and again lots of people joined in. Sports in the pool isn't a big problem for other guests either as there are other pools to swim and cool down in. They do put on activities for the kids but as my son is 22 I didn't take too much notice. The beach is great you can hire chairs and the usual stuff. Sea was clean and clear. Good shopping around the beach area also. Hairdresser on site and spa facilities.

  • Hotel
    5.0

    We stayed all inclusive and the standard of the food was excellent. Waiting and bar staff were generally very friendly and always polite and helpful. Cleaners keep your room spotless as well as pool areas and general public areas. Although me and my son are English we were very much in the minority. The majority of guests were German and quite a few Russian guests. This however was not a problem we made friends with many Germans who of course all spoke excellent English.

  • Location
    6.0

    Hotel Kristal is about a 10 minute walk to the beach. It is situated far enough back from the main resort to be nice and quiet so no loud booming music at nights but not far to walk if you want the night-life. It is about half an hour by taxi to the airport better to pay a taxi once you arrive than to pay transfer fees it works out cheaper. Just make sure you agree a price with the taxi driver before you get in. There are many excursions you can go on all bookable from your holiday rep at the hotel.

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Eileen
Just keep going
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
Just when you thought it could'nt get any better it reaches over100%Great Location read hotel review
  • Room
    6.0

    Given same room each year,all room's same standard

  • Gastronomy
    6.0

    Excellant never have any problem's with sickness.

  • Service
    6.0

    Cannut find a fault with anything same every time we go.

  • Sport & Leisure
    6.0

    there for the taking,very clean pool

  • Hotel
    6.0

    Just when you thought it could'nt get any better it reaches over100%Great Location

  • Location
    6.0

    Great location,beautful Hotel in beautiful surroundings and only 30mins transfer,which is another bunus.

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Kairi
Nice hotel for quiet vacation
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
We are very satisfied with our hotel - service was friendly and helpful, variety on food was very good (every day were new menu and diffrent counries dishes), pool was clean and entertainment team joyful (especially mambo jumbo dance). read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Paweł
Great hotel with best animators in the world!
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
Very good hotel with tasty food and huge variety of activities (also for children). I would recommend it to anyone coming to Bulgaria for their vacation. The hotel is located in quiet place of Golden Sands, so you can sleep easily:) read hotel review
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    3.7
    Restaurants & bars in the area
    4.0
    Distance to the beach
    2.0
    Other leisure activities available
    5.0
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Marie
Unique experience
  • Recommended hotel
  • Singles
  • Beach holiday
  • August 2014
People working in the hotel create a feeling of friendly care and hospitality. Very good accommodation, excellent food and committed staff. I was highly impressed by the Animation Team - enthusiastic, funny, professional, with excellent approach to each person. They create the difference - making the vacation a wonderful interesting experience. I enjoyed the latino aerobic and water gymnastics with Sisi - so positive and dynamic, the Bocha game with Niko - great sense of humour and the cocktail games with the whole team. The entertaining shows and events were well prepared and performed with heart and devotion. I will ... gladly share with friends about the excellent atmosphere these young people create for the guests. You can do it) read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Saskia
Nice holiday;-)
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2014
We really had a lovely holiday in the hotel. The staff was always friendly and good. We would go back there on holiday;-) read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Stuart
A great all inclusive hotel!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
This is a very nice hotel ideally suited to families and couples looking for good quality accommodation for their holiday. The First impressions you get as you enter the main reception area is how clean,tidy and well maintained the hotel is. The hotel staff are all very friendly and welcoming and make you feel at home straight away. The animation team deserve a special mention because they were fantastic and really put a lot of effort into keeping people entertained all day long.Thank you Niko,Lily,Niki,Sisi and Plani ! The food and drinks were spot on ... and there was always a good selection to chose from during all meals as well as snacks and ice cream available in the afternoons. The pool areas were roomy and the sunbeds were comfy and plentiful. All in all a very good hotel and I would thoroughly recommend it. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Madalina
Beautiful holiday
  • Recommended hotel
  • Friends
  • Beach holiday
  • August 2014
I would totally recommend this hotel. The staff was very friendly and receptive to our needs, especially the entertainment team who had a great contribution for the good time we have spent there. There were a lot of funny and different activities during all day long and we had a lot of fun. Also i would really say that the hotel was very clean in all areas, and the staff very receptive in this sense,. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    3.0
    Other leisure activities available
    4.0
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Charlotte
Very nice and friendly hotel, lovely staff
  • Recommended hotel
  • Couples
  • Other stay
  • August 2014
Looking forwerd to come back next year :D Very beautifull room - good bed. The staff in the reception is so nice - love them almost like family. The renovation is very nice - good work. we'll be back. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Chi
The best hotel to all kinds of travellers!
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
We arrived to the hotel and got the room immediately. We didn't understand how to unlock our hotel room, but there was very helpful cleaning lady who showed us. Loovve the spa and wellness centre! Hotel was cleaned daily. One minus for the hotel because of the rude reception lady. read hotel review
  • Room
    5.0

    Size of the room was good for us. I liked the balcony, and big windows. Liked to wake to the sunshine every morning. The tv was small and old, but it didnt bother us because we didnt watch tv once. Air conditioner was good.

  • Gastronomy
    4.0

    There were a restaurant with buffes, ala carte restaurant, lobby bar and pool bar. With all inclusive package we get to eat buffes, and drink alcohol/non alcohol drinks as much as we wanted. Custoner service was excellent, drinks were amazing, but the lunch buffes were not so good. Dinner buffes were nice because they had all kinds of theme somedays, such as meditterian, pirates...

  • Service
    5.0

    Service was amazing! The cleaning ladies were so nice and hardworkers. Cooks at the restaurant were so funny. All of the spa and wellness centre's workers made my vacation more than perfect! They know how to do their job but still not forgetting the customer service skills.

  • Sport & Leisure
    6.0

    The Animation/entertainment girls and guys were so happy all the time, they even made me smile for just being themselves! My man planned a surprise proposal for me in 14th august 2014, and the entertainers helped him to plan it. The proposal came a shocked to me, didnt expecting that to happen. So for the last time, special thank you for Sisi and Nico, for making our day so rememberable and perfect! I will never forget you guys! Love the morning streching, exercises in pool, dance lessons and the competitions and concerts. I would recommend this hotel because of Sisi and Nico!

  • Hotel
    5.0

    We arrived to the hotel and got the room immediately. We didn't understand how to unlock our hotel room, but there was very helpful cleaning lady who showed us. Loovve the spa and wellness centre! Hotel was cleaned daily. One minus for the hotel because of the rude reception lady.

  • Location
    6.0

    Very near to shopping places, restaurants and bars.. Only few minutes walking distance. The hotel also has a small shop, where you can buy everyday-needs.

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Andreas
Really great for families!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2014
One of the best holidays we ever had! The food is excellent! The ocean is clean and warm. The staff was very friendly, nice and always helpful. The hotel is definitely highly recommended! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Kjell
Hotel Kristal - my choise in Golden Sands!
  • Recommended hotel
  • Singles
  • Beach holiday
  • August 2014
The best hotel in Golden Sands area - we always go to Hotel Kristal on Golden Sands. We are always welcome and the rooms are very nice. The pool-area is very good. The restaurant is very good. The lobby bar is fine. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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