Hotel Kristal(4 stars)

P.O. box 37 9007 Varna Golden Sands View on map

Average rating

644 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.2
  • Service
    5.2
  • Location
    5.1
  • Food and Drinks
    5.0
  • Sport & entertain
    5.3
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246 reviews for this hotel sorted by travel date
Siana
Horrible movie
  • Hotel not recommended
  • Couples
  • Other stay
  • September 2015
Wifi is not able, the drinks like birning water,staff not helpfull a told,about the kithen the word just missing.Everything was cold,not testy, full wit fat,animation what is this not on this hote.Room is nice but bathrooom was smell as a toilet, linen with yellow spots,and houseeking team just smile. The barkeeper on lobby can maked any normal spirit The worsly place,I dont recomending this hotel read hotel review
  • Room
    1.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    1.3
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    1.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Leisure
    1.0
    Overall condition of the pool area
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    1.0
    Family friendliness
    1.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
    Disabled-friendly
    1.0
  • Location
    1.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    1.0
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Elle
Trip to Golden Sands hotel Kristal
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2015
The hotel was wery beautiful and comfortable, we were very satisfied, the service was 5 + read hotel review
  • Room
    6.0

    Room was clean, roomservice good.

  • Gastronomy
    6.0

    The food was varied and tasty.

  • Service
    6.0

    Service was excellent, the workers were attentive and obliging.

  • Sport & Leisure
    0
  • Hotel
    6.0

    The hotel was wery beautiful and comfortable, we were very satisfied, the service was 5 +

  • Location
    5.0

    Location was good, to beach was about 5 minits to go. Commerce was in next streets.

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Eileen
Never Let's Us Down, been 2012, 13, 14 and 15.
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Wonderful Staff from Hotel Manager,Restuarant Manager,Reception Staff and All Employee's all make your Holiday truly Wonderful by their Caring for You,to make your Holiday really Special,nothing too much trouble if you did have a problem,which we never have,very clean through-out Hotel,Spotless,and Very Good Choice of Tasty food. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
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Fontaine
International Crystal Glitter
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
international access, user-friendly, comfortable, great staff read hotel review
  • Room
    6.0

    international size and good maintenance

  • Gastronomy
    5.0

    international, something for everyone

  • Service
    6.0

    very pleasant staff despite their long working hours

  • Sport & Leisure
    0
  • Hotel
    5.0

    international access, user-friendly, comfortable, great staff

  • Location
    5.0

    access to the beach by street of shopping, nightlife in streets and on beach, 10 min for access by walk

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Stuart
A great All inclusive hotel!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
This was our second visit to this hotel,we also visited In August 2014. The hotel was way above our expectations and has undergone many improvements since last year. Much has been invested in its appearance in the lobby and bar area and also in the restaurant. read hotel review
  • Room
    6.0

    This years room was even better than last years with a great pool view and views of the sea in the distance. The room was comfortable and clean and our maid kept the room clean and provided clean towels on a daily basis if required.

  • Gastronomy
    6.0

    Again,top marks for the food and drinks on offer at this great all inclusive hotel. Themed nights every other night meant that there was always something different on offer and the standards were very good.There has been obvious investment in the dining room and the room has a very organised,chic feel to it and the chefs work hard to keep everything topped up constantly abc the waiting staff clear plates and glasses quickly to keep tables clear.

  • Service
    6.0

    The staff are extremely friendly and helpful and nothing is too much trouble. With this being our second visit to the hotel we were familiar with a lot of faces from the previous time at the hotel and we were able to get to know staff even better this year.

  • Sport & Leisure
    6.0

    I got involved and familiar with the animation team from the first day we arrived. I didn't think it would be possible for last years animation team to be topped but these young people worked extremely hard to entertain guests all day. They were such a friendly and easy going bunch but didn't push people if they didn't want to get involved. The all weather sports pitch had also undergone a makeover and was in pristine condition for all the various outside sports on offer. The pool was always kept in great condition and was treated every night and kept clear of leaves and general Debris on a regular basis.

  • Hotel
    6.0

    This was our second visit to this hotel,we also visited In August 2014. The hotel was way above our expectations and has undergone many improvements since last year. Much has been invested in its appearance in the lobby and bar area and also in the restaurant.

  • Location
    6.0

    I like the location of this hotel because it is in a quieter area of the resort and is in a slightly elevated area giving great views of the sea from the upper floors. The hotel grounds are well kept and in great condition and the surrounding area is very green and colourful.

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Dorthe
Kristal wins
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2015
Great place to stay, very nice rooms, everybody very kindly and proff. High service level from cleaning to the GM. We will come back. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Steen
An oase near the party street
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
The rooms are okay. The pool area is good. The cleaning, and services are good. The wi/fi are not the best. The guests are mostly from Scandinavia, Russian and Deutschland. read hotel review
  • Room
    4.0

    Generally good. We would have liked some longer sheets

  • Gastronomy
    4.0

    The type of cuisine is typical bulgarian, but it is okay. After all we are in Bulgaria. The quality and quantity of drinks is very limited if you have chosen the all inclusive service.

  • Service
    6.0

    The service at the hotel is excellent. Everybody is smiling and helpfull.

  • Sport & Leisure
    6.0

    Very good. We could hope, that you in the future will make some games seperated adults/children

  • Hotel
    4.0

    The rooms are okay. The pool area is good. The cleaning, and services are good. The wi/fi are not the best. The guests are mostly from Scandinavia, Russian and Deutschland.

  • Location
    4.0

    The hotel is close to the shopping facilities. You can expect at bit of noise from the party street

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Pernille
The Best hotel in Golden Sands
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
I have been at the hotel for three times and every time it has been excellent. read hotel review
  • Room
    6.0

    Nothing to complain on. Nice rooms with big bathrooms.

  • Gastronomy
    6.0

    All inclusive is the Best se ever had tried.

  • Service
    6.0

    The starff are so friendly. Cleanliness is realløn good.

  • Sport & Leisure
    6.0

    Very good animation team. The pool arena is big and vers nice.

  • Hotel
    6.0

    I have been at the hotel for three times and every time it has been excellent.

  • Location
    6.0

    The hotel is only 20 minuts from Varma AirPort. There are a lot of shopping oppertunies in Golden Sands. If you want to visit a shopping center you have to go to Varna. In Varna it is cheaper to go shopping than Golden Sands.

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Iben
Great Pool - Children friendly!
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
Our third return this year and they're still as friendly and nice as the first time - we'll be back again next year! The newly renovated hotel looks great and there's a ton of activities for both small and big childre. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Mia
Kristal
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
Hotel kristal is the best hotel we ever have stayed on in Golden sands. we have been there 3 times and we would not choose another hotel. The staff and the hotel manager are so helpfull and allways smiling. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Paivi
Awesome
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
Food, sport athletics, coctails...everything, room is perfect, staff is very kind and helpful, animators are funny, whole hotel is very clean, we are definitely coming next summer, also barbershop is good, this is like paradise read hotel review
  • Room
    6.0

    Size Was Good,View was good,Air Condition is good,Balcony is good,Beds are comfortable,room styling is stylish.

  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Distance to ski lift
    1.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Robert
Kristal
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
We are in Kristal for third time and this is our place for relax. Maybe for repeaters you should give a kettle in the room. Pillows are too soft. And we need more hangers in the wardrobe(there are 6 now). read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Other leisure activities available
    6.0
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Laurentiu
Again at the hotel Kristal, again a nice holiday
  • Recommended hotel
  • Singles
  • Beach holiday
  • June 2015
This summer I spent a short holiday, only five nights, at the hotel Kristal. This was my fourth time there. Why? It is easy to understand: the natural park where the hotel is built and where I find peace and serenity, the sea nearby, the Bulgarian cuisine with a lot of salads (my favourites!) and the friendly staff who welcome me very kindly every time! I am very impressed with the efforts made by the hotel in order to improve the services each year. Two years ago I found a new bistro bar and a new a-la-carte restaurant, this summer ... I was surprised by the improvements made at the reception desk and at the lobby bar. I got a room on the fourth floor (I think last year it was on the same floor). The room was large, clean, and comfortable. The food has a great variety of salads, pork, chicken, fish, and so on. The deserts were fine – the rolls filled with chocolate cream were my favourites. However, the coffee could be better and the restaurant and the bars have no espresso. I want to mention the good service in the restaurant, the tables were cleaned immediately. Also, when a course is finished, another tray with food is brought. The alcoholic drinks were good: cocktails, vodka, brandy, draft beer, and wine. In fact, the beer seemed to me even better in comparison with last summer’s. The pool area and the pool were clean. On the first day of my holiday there were not enough sun umbrellas, but the problem was solved the day after. Briefly, I had a very nice vacation here: sun, sea and hotel Kristal, where I could find not only very good conditions, but, I think, the best ratio between the services and the money paid. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
Close
Tania
Perfect hotel, perfect price!
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
It was a perfect choice for a few days holidays on the beach. The hotel is very good and the staff very friendly and helpful. Our room had a upgrade made by the hotel, which was a very nice surprise to us. I would definitely recommend... read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Draghia
Dream holiday in Golden Sands
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
Position of hotel is in a green zone, 15 minutes to walk on the beach. Large and ceaning rooms. Pools large and beautiful views. Personal of hotel Kristal is very frendly and receptive. Pool bar very modern. Excelent from all terms: position, food and bars, pools, personal and animation zone. read hotel review
  • Room
    5.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
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Andreas
Perfect place for family holydays
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
Everthing is fine, clean Hotel, everything is new. If ther is any problem, the personal helps you every time, even at night read hotel review
  • Room
    0
  • Gastronomy
    0
  • Service
    0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    0
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Mia
Good hotel, bad food
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
Hotel was Nice and beautiful. Pool Water was to cold read hotel review
  • Room
    6.0

    Clean and beautiful, everything working

  • Gastronomy
    2.0

    THE hotel was Nice and Clean but THE food was So bad. When we had THE meat it was not So good. Sousage is part of every brakfast, lunch and dinner. I recommend this hotel if you Are ready eat somewhere Else place. Also THE wine.. Only THE lab bar?? Then when i go allinclusive hotel, i also expect that i can have THE wine near of THE Pool, but your hotel it doesnt happened.

  • Service
    6.0

    Very good, Nice people and cleaning working

  • Sport & Leisure
    6.0

    Fantastic entertainment, THE young Boy who dancing Jambo mambo was So greAt

  • Hotel
    4.0

    Hotel was Nice and beautiful. Pool Water was to cold

  • Location
    6.0

    Very good, near of everything

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Anita
Great holiday in Golden Sands at hotel Kristal
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2015
Been at hotel Kristal 5 times and we are coming back in 2016 for sure. Allways the best staff at Kristal and they are so helpfull to the guests,if we need any help. The food and drinks are great. Just a great hotel in Golden Sands. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Janika
Real vacation
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Me and my partner stayed at hotel Kristal in September for a week. We really enjoyed our vacation, because we got an awesome room (really loved the beige and turquoise coloured theme!), the staff was very kind and friendly. Also there were all the possibilities for relaxing (SPA, inner pool, outside pool area), the beach was about 5 minutes away. Thanks to this great experience we are sure that next year we will return. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Julie
Fantastic holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
We stayed all inclusive and the standard of the food was excellent. Waiting and bar staff were generally very friendly and always polite and helpful. Cleaners keep your room spotless as well as pool areas and general public areas. Although me and my son are English we were very much in the minority. The majority of guests were German and quite a few Russian guests. This however was not a problem we made friends with many Germans who of course all spoke excellent English. read hotel review
  • Room
    5.0

    Rooms are possibly what I would call a little tired, however they have everything you need. Air con, balcony, hair-dryer in the bathroom and a shaving point. Great big shower. TV and I did manage to find a couple of channels which were English speaking. Cleaners come in daily and there is plenty of room to store your clothes and suitcases. They also provide a small fridge which comes in very handy.

  • Gastronomy
    6.0

    If you are staying at Hotel Kristal chances are you will be staying all inclusive. The main buffet style restaurant is on the lower floor. There is always a large selection of food to choose from and is open for breakfast lunch and dinner. Breakfast look out for the omelettes made to order or the pancakes!! At Dinner they tend to do a theme most evenings and to be honest you would have to be really picky not to find something to eat. At lunch times there is also a food area outside that serves great home made pizza and amazing chicken kebabs. Drinks are great main bar gives you a better choice during the day but don't take glasses by the pool - you know it makes sense!! There are tip jars around nobody appears to expect tips but please do at the end of your stay at least. The staff work really hard and my guess is they are not earning loads in their wages!!

  • Service
    6.0

    The staff here are very very good. Stoyan (or something like that) one of the bar staff was a name I wanted to mention as he was so friendly and polite. Nothing was too much for him. He spoke excellent English as did most of the staff we came into contact with. Room cleaning was done daily there is a laundry service information in your room - we did not use this service so I can't really comment. Reception is very helpful with any queries you may have. There is a small shop in the hotel which covers the basics. You can buy your cigarettes here unlike England cigarettes in Bulgaria are a fixed price wherever you buy them from. Animation team were also very friendly but not in your face either.

  • Sport & Leisure
    6.0

    Pools are great and well maintained. There is a little one for toddlers. The animation team organise volleyball and you can hire the court. People I was with did feel that the volleyball could have gone on for longer as lots of people wanted to take part. Water polo only happened once the week we wee there and again lots of people joined in. Sports in the pool isn't a big problem for other guests either as there are other pools to swim and cool down in. They do put on activities for the kids but as my son is 22 I didn't take too much notice. The beach is great you can hire chairs and the usual stuff. Sea was clean and clear. Good shopping around the beach area also. Hairdresser on site and spa facilities.

  • Hotel
    5.0

    We stayed all inclusive and the standard of the food was excellent. Waiting and bar staff were generally very friendly and always polite and helpful. Cleaners keep your room spotless as well as pool areas and general public areas. Although me and my son are English we were very much in the minority. The majority of guests were German and quite a few Russian guests. This however was not a problem we made friends with many Germans who of course all spoke excellent English.

  • Location
    6.0

    Hotel Kristal is about a 10 minute walk to the beach. It is situated far enough back from the main resort to be nice and quiet so no loud booming music at nights but not far to walk if you want the night-life. It is about half an hour by taxi to the airport better to pay a taxi once you arrive than to pay transfer fees it works out cheaper. Just make sure you agree a price with the taxi driver before you get in. There are many excursions you can go on all bookable from your holiday rep at the hotel.

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