Dreams Riviera Cancun Resort Hotel(5 stars)

Carretera Federal Chetumal Puerto Juárez Km 324-342 Manzana 1, Lote 3, SM 11 Show map

Average rating

36 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.7
  • Service
    5.2
  • Location
    5.0
  • Food and Drinks
    5.5
  • Sport & entertain
    5.0
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18 hotel reviews in Englishsorted by travel date
Carmen
Simply a dream - we enjoyed it
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
As the name suggests - this hotel is a dream! We felt good overall. So a friendliness we rarely on vacation experienced. It is a pity that the wifi isn't included. read more
  • Room
    6.0

    The rooms are great. Beds very comfortable. Mini bar refilled daily. Good smelling toiletries by sunlotion, bodymilk, shampoo and shower gel. A huge shower. Nice wicker furniture on of the terrace/ balcony. We felt good overall.

  • Gastronomy
    6.0

    Restaurants were richly available. From italian, on japanese, mexican to the buffet. The food, be it breakfast, lunch or evening-is indescribably delicious. The choice was super. Who here hungry again is your own fault.

  • Service
    6.0

    From the front desk to to the chambermaid - everybody was always very friendly and had a smile on the lips. English one should be able to speak. Over a few words in spanish one looks forward to. Our room was always really clean. The maids always gave themselves much trouble.

  • Sport & Entertainment
    6.0

    Big pool with very pleasant activities. You could always find a nice place, as for example in a hammock or a cosy sunbed. A bit annoying we found the typical reservers. Early in the morning make a pilgrimage it already to the 'best' couches and this with towels. Although the hotel indicates, that this is not permitted, rooms the pool boys the towels unfortunately not again away. The sand is like powder sugar - great. We had a massage in the spa. The peace and quiet there was excellent and the whole spa area simply only wonderful. Can only be recommended!

  • Hotel
    6.0

    As the name suggests - this hotel is a dream! We felt good overall. So a friendliness we rarely on vacation experienced. It is a pity that the wifi isn't included.

  • Location
    6.0

    Superbly located, because directly at the beach. From the airport from, one is about minutes at the hotel. The next location is a bit away. There were shopping possibilities only directly in the hotel.

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Andreas & Marina
Beautiful bathing holiday with feel good factor
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
Very recommendable badehotel on white beautiful beach. Very friendly staff, the however only spanish and english speaking. Excellent food and choice of drinks, and -quality. Expectations fully fulfilled! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Other leisure activities available
    6.0
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Sandra
Magnificent vacation!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
The whole hotel was great designed and the individual areas were all clean. We had a room with private plunge pool for of the terrace and in addition was on the balcony a hot tub, when we make for us wanted we then withdrawn. The rooms were regularly cleaned and in the evening came even someone, the bathroom redone and the program for the next day included a good nachtschokolade on the bed put. Towels were also always abundant both in the bathroom, as well as by the pool/beach. The restaurants, altogether 7, 6 a la card (mexican, french, asian ..., italian, Seafood and grill) and a buffet were all excellent. We personally gave evenings mainly the a la carte restaurants use, the food was excellent and also the service. 24 hours room service was also included and the mini bar was also refilled daily. It was missing to one at nothing! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Nicolas
Dream holiday!
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
The vacation was a dream! The hotel lies right next to beach, has several pools (and a. for children and a pool with a view of the sea, as well as the pool bar). There is several restaurants with daily changing card: a japanese, a french restaurant, a beach restaurant and the 'world café' with buffet and international cuisine. The rooms (in my case 'gardenview' are well equipped and nicely furnished. The staff are very friendly and speaks good english. The service is first class. The hotel is more couples or honeymooners, and families but also as a single traveller ... i can recommend it since the various bars contacts can. By my tour operator (TUI) i had the possibility at very nice, diverse and interesting tours (for example: to coba, Tulum, snorkeling on the reef) to participate. That was definitely not the last time i go on holiday to a place. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
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Olga & Konstantin
Gorgeous honeymoon in gorgeous hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Booked our flitterwochen in this dream hotel. It is very cleanliness and friendliness attention§1st 100% recommendation. No complaints. The hotel is with 7 different restaurants but one better than the other was. Mexianer, asian, italian, frenchman, bufferrestaurant, seaside grill, oceane. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Petra
Great hotel - definitely again
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • September 2012
Stayed here after the yukatan round trip on relaxation looking forward to it and in the hotel in any case found. Beautiful pool area and in the evening you can in various restaurants go. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.7
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Christine
A dream
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • July 2012
It was a wonderful vacation, everything was right. The location is not so good, you can unfortunately evenings nowhere. Except one drives with the taxi cancun or Playa del Carmen. I also have the Tipischen Mexican evenings like. ( folklore) read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    6.0
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Volker
Great resort, a bit noisy. All inclusive Premium!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • April 2012
Top resort with 5 theme restaurants, buffet and café. Gourmet à la carte! Whole complex and staff excellent. Unfortunately very many, loud bawling Americans, the the whole day in the pool hanging and also food, drinking and...! The beach is beautiful and very well maintained, the water however full seaweed and rather murky. Nevertheless a really great vacation! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    3.0
    Overall condition of the pool area
    4.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Sybille
dream vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2012
The hotel area was very nicely laid out, very clean and well maintained. The rooms are commodious and tastefully decorated. We had all inclusive and no wishes remained open. There were mainly Americans and Canadians of all ages there. read more
  • Room
    6.0

    very spacious and tastefully with whirpoolwanne, extra shower and toilet, large washstand with 2 washbasin. Very clean.

  • Gastronomy
    6.0

    In the area there were 6 restaurants and 6 bars. In some restaurants the man a shirt wearing. We have extra one bought and it was well worth it. The food was always super and very nice prepared. One even without a tip great service. Of course, every, if he gets what. In the restaurant always a wine list given (you must pay), but I must not, can also take the normal for a take. Even I, as a nearly Vegetarians have always something delicious found. Also at the beach one was tidy served.

  • Service
    6.0

    the staff are very friendly and accommodating. Although we could not speak English or Spanish (except a few words), but super managed. The Mexicans have rejoiced, if they heard where we'll be. Problems be immediately eliminated. (our room card worked for a week not more)

  • Sport & Entertainment
    6.0

    Sports, disco we didn't use taken. The evening shows and afterwards the musical entertainment were very good. Liegestühke, umbrellas and towels there was enough. Don't know how it in the peak season is.

  • Hotel
    6.0

    The hotel area was very nicely laid out, very clean and well maintained. The rooms are commodious and tastefully decorated. We had all inclusive and no wishes remained open. There were mainly Americans and Canadians of all ages there.

  • Location
    6.0

    You are in about 20 minutes from the airport on target. To the beach it is a stone's throw away. There is a souvenir shop, jewelry store, however very expensive. In Puerto Morellos, 3 kilometer at the beach you can wonderful shopping. One must however everywhere action. Possibilities for excursions many offered. Have Chichen Itza, tullum made around what the Mayas to experienced. The pyramids and excavations are interesting. The submarine tour on cozumel is great (one must have seen simply times), the Jeebsafari is worth it.

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Anna-Lena
Not a nice beach, good food therefor
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • June 2011
If you are looking for a beautiful Caribbean beach, this is definitely wrong. No crystal clear water, lots of seaweed and sea grass in the water. If you would like to eat, will be served in this hotel. The cleanliness of the room only, if you every day tip. Otherwise, I have sleep shorts on the floor, or the floor was uneven found washed. Complaints are ignored or very badly handled. One by the way shares wrong information. Spa area is very expensive and could only be used, if you pay for. On the whole one can in this hotel ... everything (except for a nice beach) have, if you paid a lot of tips. Very many Americans in the pool. In the afternoon I would not go in the pool, because it's not rare find plastic cups. read more
  • Room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    2.5
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    2.7
    Quality of the beach
    2.0
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Distance to the beach
    6.0
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Katja & Michael
Mexico-. Again the dreams of
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2011
the hotel lies in Puerto Morelos about halfway between Cancun and Playa del Carmen. The route closely together different hotels and Resorts. The entrance needs getting used to as you are practically on the backyard neighboring hotels the area past the trash cans and generators. The transfer took about 30 minutes the hotel consists of 2 major U-shaped buildings in which middle the pool area and various small shops are. In the 2 buildings is the front desk in open construction, as well as the restaurants, a open bar, the hotel shop and so on the guests to 95% there ... were Americans. read more
  • Room
    5.0

    the rooms were very nice and original built. The bath was out of the shower and toilet open and washbasin at the head of the bed. The bed was in the area with a view of the balcony. 1 sofa that (but stained was), 1 flat screen TV, small fridge and desk. Great the corner bathtub with jacuzzi. The shower was very large with a clothes line for the swimming gear. Downside was the'open' toilet with frosted glass door- privacy what is other. Toiletries were enough available, also sun and so on the cleanliness was marginal-our sofa was stained and 1 burnt hole. On the lamp (just places to go) was a dead mosquito-which was also when we left. The rest of the room was fine, a sticky Substance on the toilet seat was to call at the front desk immediately away. the bed was great medium to hard mattress and light cover. You could also get health-you can get neck pillows. on the balcony there was 1 table and 2 chairs, the size was OK. the only down side was that our room with the door right in the direction of the open front desk/ bar where every evening live music was. Without earplugs were sleeping before 23 hours impossible. the air conditioning was silent and good. the safe was big enough. the fridge from and to forget pad-but as a call was sufficient. there were also rooms with private pool-but logically on the ground floor and in the U-shaped inside building -because you had the full volume level of the pools, sat on the display and from 14 hours almost no sun more.

  • Gastronomy
    4.0

    The hotel has various restaurants: Mexican, Japanese, seafood, French, Italian and the buffet World cafe restaurant. Furthermore, there were 1 sort small Starbucks with coffee and pastry, as well as Sandwiches and small cakes and the open bar in the field of front desk. every day we were 1-2 restaurants the exchange closed, the world cafe was always open. The dress code was casual and fine. The cleanliness was always okay, however it was very disturbed that the air-conditioning devices the world cafe on the tables dripped. It was also on 'Arctic' set. the restaurants you could not reserve, even with large groups. For us as a couple that was called always so about 15 to 30 minutes wait, for larger companies and celebrating it was honestly don't understand. The 2 hour wait time or expensive but rooms rent if they wanted to eat. the teppan yaki-tables at the Japanese restaurant one could daily from 16:30 reserve. In order to make a reservation but had to you easily about 45 to 60 minutes line up, to get a seat (each of the 2 tables 8 places & 3 feasts Meal times) we have stayed twice at the tables and was very delicious. our quality standards lebn were as follows: Japanese a la carte (not teppan yaki): we stayed here twice food waiting time, the sushi tastes not at all, very bland but at least fresh. The dishes were on both strange seasoned, my husband had the pasta with vegetables not at all and that was down the only thing Times where I had stomach problems. Only the fish (mahi-mahi) was delicious and is highly recommended. Teppan-yaki as well as the tables. French: adults only-we were 2 times with short waiting time, the food is good to very good but dead. The portions are offering a clear view, the house wines perfectly adequate. Bottles of wines in spite of the great Coupons from 20 euros upward (for a bottle German Rose no-one here for 5 euros get were 25 euros required) Mexican: we were there 2 times-no waiting time, very delicious food and the best waiters. Musical entertainment top. seaside grill: we stayed 3 times, waiting time always between about 15 to 30 minutes 1 time we were the waiters tight 25 minutes, and then simply walked out. Twice it was OK, the food is also good or very good, the portions manageable but also dead-even if the steak ordered rare. Italian: we have attempted several times, but it should not happen. The Italian restaurant was from the outside very noisy (was the preferred family restaurant)-we have it despite various times not with 2 people to get a table. Although several tables visible were available, we would have to 21:15 one and a half hours were for 2 people. My husband said so easily 'oh treasure, our 2 friends are still, we need 4' -you would have seen two tables together free 2 pushed. I was then however the desire passed. World cafe: the buffetRestaurant was always the evasive station. I thought it was good to very good, there was always something other, the food was fresh and delicious. It was other beef carpaccio offered also, sushi, several meatand fish variants (Fischröllchen were the top), you could get different Pastasachen freshly prepared, to Asian dishes, soups, salads and so on for the dessert there was various things, nice was the small Portion size, so you could try 2 or 3 times tables. Unfortunately, it was because the family friendliness always full and the temperature was fridge provided, from 21 hours it was quiet. The world cafe breakfast -the buffet was also more than enough me fresh things, smoked Salmon and possible. snack bar: here we have often breakfast got it and taken to the beach. There was fresh (Similar to Starbucks) coffee things, as well as Muffins, cakes and Sadnwiches. pool grill: here for lunch there was a grill and dining, the mini burgers and the Asian things (Dough roll, pastry bag with crabs, spring rolls) were very delicious. There was also paella but it was always very fast and recognized only once. There was also pizza-pieces, they were excellent. additional there was at the beach and by the pool 1 bar the drinks in the areas of served has. The service was good, the atmosphere was okay, because it could go no glass broken. So was the bar in the infinity pool. Here the guests also gladly times the drinks on the head and the pool and I wouldn't want to know how often a toilet was saved if you are right on the desk in the water sat. as the sum you can say the food was OK for all inclusive but not what I would expect 5 stars to really. the open bar at the reception was great... Super delicious and tidy strong cocktails, live music the top class and nice service.

  • Service
    4.0

    front desk: the reception was OK but not overwhelming. There was a glass of champagne or water, as well as a damp towels. Apart from that it had the appearance as a promotional immediately a booklet with coupons and so on got. The way to the room we were allowed to stand alone, however the bags were there restaurants: here the service varied from day to day. The worst what we experienced was that we in the seaside grill (20 minutes after waiting time on a table) once again tight 25 minutes were ignored, not even after drinks was asked. We just stood up and left. The waiters were in a group and looked bored. There was but also other days we were nice and anytime again asked, if everything is OK and so on the best service was in the Mexican restaurant and the Japanese. room service: we have 3 Times in the room breakfast times evenings ordered. There was evenings unfortunately only 5-6 same dishes (pasta, chicken, burgers, salad, chic wings) and appetizers and tables, but it was always very delicious and in general, the hotel was kept in 30 minutes. The breakfast was plentiful and ordered time since. Hindering was only the missing table-we always in front of the balcony table bed provided. at the beach: the waiters at the beach were very nice and we also without tips anytime again with fresh cocktails and drinks supplied. Sometimes it was a bit funny there is no meal at the beach was served but anytime again suddenly a waiter with shrimp cocktail and so on ran through the area.

  • Sport & Entertainment
    4.0

    To the pool: the complex was nice and there was a separate swimming pool for the children. The infinity pool with the bar was an optical highlight. However it was at the pools as busy and noisy the relaxation there was no talk. at the beach: there were beach chairs with fixed sun screens. The water was pleasant and OK, the beach was twice a day cleaned. what effective a reason this is why we will not return the reserve. I expect a clear from the hotel-but the been better than cheerful supervision towels and things of other thrown down (30 minutes were in the restaurant at the beach food!). Our things were also just in the plants thrown, when we were having lunch. Full its there were then towels and toys. The whole of the afternoon but not a soul! the first days it was fine-we are always up to 8, 9 and then for breakfast there was at the beach still a beach chair with sun screen. Last week it was going on the slow closely-we are also earlier down, my husband is right on the beach and I coffee & rolls finished smeared and to the beach taken. The last 3-4 days was already 6:30 A. M. everything towels, books and shoes occupied! We are really down at 6 and 1-2 hours on the pool chairs continue before we slept breakfast in/Out privileges. Was a beautiful Sunrise but it was not relaxing. And until 9 o'clock is easily any of the reserved beach chairs appeared. Only the beach supervision from row to row without something to do. there was every day different activities programs and games at the pools. Worth seeing the circus program and the dance, twice a week there were evenings a small market with jewelry, Souvenirs and so on there was no Internet against extra charge. the SPA unfortunately, I can't comment on as the prices in spite of the Coupons were just rude. I honestly do not have a merely or go see. For a 45 minute walk around the body 100 euros and tax demands, manicure or pedicure was simply don't 45 euros and tax. But there were no 10 meters away at the beach a small hut the super massages if offered, 1 hour for $50 American. And the was very, very well visited. the hotel store was totally overpriced. For 1 bottle suntan cream in the United States no 4 American dollar you wanted 19 American dollar, a small Pack containing 10 to 15 American dollar the aspirin and so on also the purchasable Souvenirs were quite offhand and 2-3 times as expensive as outside. the in the hotel cash machine was located clever set there were only American dollar notes to 20 American dollar spent. For tips or if you wanted to go shopping outside of the hotel were however rather Peso taken and you had to go to a very unfavorable exchange rate conversions. So definitely Peso take + 1 US Dollar Bills for tips.

  • Hotel
    4.0

    the hotel lies in Puerto Morelos about halfway between Cancun and Playa del Carmen. The route closely together different hotels and Resorts. The entrance needs getting used to as you are practically on the backyard neighboring hotels the area past the trash cans and generators. The transfer took about 30 minutes the hotel consists of 2 major U-shaped buildings in which middle the pool area and various small shops are. In the 2 buildings is the front desk in open construction, as well as the restaurants, a open bar, the hotel shop and so on the guests to 95% there were Americans.

  • Location
    4.0

    the location is nothing special. On the left and on the right the neighboring resorts & other hotels, to the village of Puerto Morelos are to the right down the beach about 30 minutes relaxed hike. to the usual tourist trip goals you have longer bus rides and tours pick up in purchase.

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Nicole
great vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2011
We loved the hotel very good liked. On cleanliness is very important. The restaurants are very good the world CAFE( buffet) was very OK. The service is excellent, a friendly and heartfelt service we have never had. The only downside the leisure activity options at this hotel, but we have to say, we luckily relativelysilent' neighbors had. The wedding was not disturbing or too loud. There is probably also on it on, where the room is. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Christina&Marco
wonderful vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2011
the hotel lies about 20 minutes from the airport, it was very pleasant without long drive. On Arrival in the hotel was charged out of the car in/Out privileges and directly into the room, so understand the negative comments we. We were in the hotel with champagne and cold water received. The check in was very quick and staff at the front desk was very friendly and competent. The hotel is well laid out, very clean and well maintained, even the toilets at the beach were always very clean. The rooms are very modern and with all equipped what you ... luxury needs. Only the toilet would be the use of loud music at the same time very polite to the partner opposite, the glass door is not up to the ceiling. We had a premium deluxe ocean view room, which we highly recommend, as the view from the balcony was fantastically beautiful, even from the bed you had free view of the see. The pools are well-kept and nicely arranged, the beach is beautiful and Caribbean white. We had no problems with the beach chairs, which were always found free. The À La Carterestaurants from good to excellent. We tested all and they would comment as follows. Our favorite (french) were Bordeaux, (Italian) and seaside village of portofino grill. These were excellent, we visited several times. Himitsu (Asian) and Oceania (fish restaurant) we found very good. (Mexican), El patio and world CAFE( buffet restaurant) was good, but we didn't visit only once. At the Barefoot Grill by the pool it was great delicious Hamburgers, the pizza we did not try, but it looked very nice from. Coco cafe in (like Starbucks) it was delicious Like frozen Baileys, also cakes and pastry. The seaside grill you could also eat lunch à la carte and great view of the infinity pool and the sea enjoyment. In the à la carterestaurants you get every time the wine bottles for wines liable to pay the costs. Even when we ordered a bottle of wine drinkers have rarely, the house wine was very good. It was 2 am and 2 red wines to choose from. We have all been tested and found the Chardonnay (white) and the MERLOT( red wine) the best. The service was everywhere excellent, always very attentive, friendly and very well trained. Also at the beach will be served at the beach chairs. It is important, that is, that 90% of Americans are (but good audience) and Spanish with English second language is, European Languages are not very common. all together it was for us a wonderful vacation and we can recommend the hotel in any case recommend. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Christine
Moved after 1 night!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • March 2011
we had because of the good reviews 2 weeks in this hotel we had booked and were really disappointed when we in this five star hotel we arrived in the night and our room in one huge complex should without company in the dark. It wasn't spoken German and no effort made to us understand. On the question of whether we maybe a particularly beautiful rooms are due silver anniversary we got English obtained a simple answer, all rooms were nice. There was then a room facing the courtyard with Drilling machinery noise (beside hotel was renovated) the room was ... very small, a room, including the bathroom! The room service brought to 1 hour! A complimentary cooked-to-order cold Sand paper and a salad with brown leaves, inclusive flies! That was enough! At the next tomorrow our TUI booked-travel guide uS to RIU Palace Mexico where we had a beautiful vacation spent and we as German guests were! read more
  • Room
    3.3
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    1.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Fred
Does what it says on the tin. Our tip archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2010
This hotel we can quiet Conscience recommend. With the English language, we only hard done. But somehow worked it. Good well-kept ambience. What more could you ask for! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Oliver
beautiful hotel, but nothing for silence searching archived
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • November 2010
the hotel is absolutely in order, everything is clean, well maintained and very nicely furnished. The staff are super friendly, but only spoke Spanish and English. It is one of the most better hotels in the area (under other you do not have to all inclusive Bracelet take) and the next hotels are a few hundred meters away. So green and yet as in the catalog picture it was around the hotel is not ☺ Instead of jungle there are several private small house and other building. The place is about 2 kilometer Puerto Morelos far away. we had all ... together a very great vacation, but a few points of criticism there are (as is always the case with us German ☺ -who are, in the final analysis, the reason, why do we not more will go: you must be aware, that 80% of the guests Americans from the USA and Canada, the not only during the day (entertainment, pool) hear, but also to the night - all inclusive at the bars stop fully exploited. Furthermore, every day at least one wedding at the beach instead, sometimes also several. The weddings were to the night inside the swimming pool or at the beach celebrated (with DJ understands to), you in the rooms also with closed balcony door has fully realized. We found the rooms also altogether quite noisy. The wings of the building with the rooms at the swimming pools and two large, hot tub located outside around. In the jacuzzi was regularly until midnight business -the later the hour, all the more serene and the people were ☺ the rooms have no resembles Ates bathroom, in other words behind the beds are-a wooden wall -the washbasin, shower and toilet. Shower and toilet are not locked and only a frosted glass door-see great and from edl, is however rather inconvenient, if you are on a certain privacy in the sanitary area is important. the hotel is altogether fully geared towards the Americans, it shows clear to the food (very meat lastig, little fish, many burger-dishes, sandwiches, steaks, fries and so on). In the main restaurant (buffet style), the dishes changed slightly from day to day, once there was a Mexican, Caribbean theme again (we could from the food but little difference to the beach Arda details). The À La Carterestaurants all are good, but also here you know the dishes after a few times already and the portions were very well arranged. The cocktails in the hotel are OK, but not outstanding. The drinks of the bars is international with some known Brands. altogether we always had the feeling, that the people of the hotel are very hard, the guests something special to offer, but the last ounce of missing mostly (men must just with long trousers in the restaurant, but flip-flops or slippers were OK-ladies in the ultra mini also). The evening entertainment the entertainment (under other Wrestling, for Americans) repeats itself after one week. the beach and the sea are OK, but not so fantastic Caribbean as we had hoped. And, above all, because of the lying off reef constantly dead seaweeds under other washed ashore. Two times a day then the tractor and way. From snorkeling we were a little disappointed, direct at the beach is not a lot to see (the water was mostly cloudy), the lying off reef is far away, so you need a trip-we did, we found the underwater world compared to Egypt rather modest. by daily Weddings at the beach were mostly 5-6 umbrellas locked, so that you had to come earlier to the beach, a umbrella to get. By the pool it was because of the Americans and the animation too loud. The beach chairs at the beach we found uncomfortable, but I have enough grouched ☺ the hotel is rather a family hotel with surely great child care, but for peace searching not really suitable. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Theo
great holiday in a great hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2010
The hotel offers all inclusive of a high standard. We stayed here just before Easter and the hotel was very fully booked. There could at the beach or by the pool be tight with the pool chairs. nice and competent staff. The head waiter spoke in Woldcafe very good German. Room service inclusive. All restaurants is to be recommended. We liked it the best in French and in the fish restaurant. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Janina
dreamlike luxury holiday! archived
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • February 2010
absolute luxury holiday! if you are really relaxation and take a break from everyday life is in this hotel the right place for you. from the friendly staff, the luxurious rooms (with TV, mini bar, fan, King size bed, jacuzzi) to rich food (in buffet form and in the various à la carte-restaurants -without extra charge-). the pool and beach were very clean and were cleaned several times throughout the day. I would recommend this hotel really fully recommend! we will be back! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
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