SENTIDO H10 Playa Esmeralda(4.5 stars)

C. Punta del Roquito nº2 35627 Costa Calma View on map

Average rating

1,603 hotel reviews

    Rating by categories

  • Hotel in general
    5.1
  • Room
    5.4
  • Service
    5.1
  • Location
    4.4
  • Food and Drinks
    5.0
  • Sport & entertain
    5.0
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445 reviews for this hotel sorted by travel date
Karin & Erika
Highly recommended!
  • Recommended hotel
  • Friends
  • Translated
  • Countryside & spa
  • January 2015
A great hotel for peace and quiet. We were very pleased with everything and will certainly be back. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    3.8
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    6.0
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Andrea
A nice vacation in a fantastic hotel!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2015
A fantastic hotel in a beautiful location. We would love to go again, even if January did not pamper us with nice temperatures. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Michael
Look forward to coming again anytime.
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • January 2015
Great view at dinner on the terrace. Located at the edge of town, clear view of the sea, the beach, the pool and the scenery. Nude sunbathing at the beach possible. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Anna
Very nice vacation! We'll be back!
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2015
Very nice hotel with a great location. Those looking to party are wrong here, but I can recommend this for people wanting to relax and nature lovers. Super friendly staff, in particular in the restaurant! Thank you for good food and a nice vacation! We'll be back! read hotel review
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Tomasz
Probably the best hotel in Costa Calma
  • Recommended hotel
  • Friends
  • City break
  • December 2014
I spent 3 days in this hotel with friends of mine. The hotel is located by the one of the biggest and the most beautiful beaches - Jandia Beach, just in a walking distance. The staff was very friendly, our room clean and comfy, the food very fresh every day. If I had a chance to visit Feuerteventura, I would definately choose this hotel again! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Amy
Best location hotel in transition
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
We have been to this hotel 4 times now. We love the location. At the end of Costa Calma so when you walk to the right you have the beach almost to your self. If you like to walk the beach, this is ideal. They have renovated some parts of the hotel and somethings have been streamlined for the better. Food is still good for the price. It used to be better to book Half board because the upstairs balcony bar was not included in the all inclusive but this has now changed. The bar is included but its not ... equipped to deal with the amount of customers now. It takes forever to get drinks. The waiters are extremely friendly but its out of their hands. We heard the staff was reduced by more than half since the last time we were their and that would explain a lot. It showed especially in the pool area and outside stairs that were not cleaned the entire time we were there. We will probably return again because we love the location so much but hope that the rumours that it will become a boutique hotel and have more renovations are true. For the price its still a great deal. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    3.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    4.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
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Katrin Balling
Relaxing holiday
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • July 2014
We were very pleased with the cleanliness and the service. The friendliness of the staff was very pleasant. You can have a very relaxing vacation in this hotel. If you are looking for peace and relaxation, this is the place to be. There was something for everyone. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Babette
Fantastic getaway
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2014
We chose a hotel away from the hustle and bustle on purpose and we weren't disappointed. The long beach was a dream and we took extensive km-long walks on it every day. I don't know why there are guests who spend the whole day by the pool. There's so much easy access to wind surfing nearby that it makes you want to do more and more-) Room and bathroom were in good condition and very spacious, and the wide bed was a nice surprise, except for the feathers you could feel inside. Food was ok for us, especially the ... fresh juices at breakfast, the selection of fruit and delicious desserts a plus. Otherwise a typical vacation buffet. You shouldn't get your hopes up too high. Conclusion: a very relaxing vacation with no nasty surprises. Would like to go again at some point. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Other leisure activities available
    4.0
Close
Jasmin
Wonderful beach vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2014
Due to negative reviews on this site we weren't sure if we should book this hotel. But we were pleasantly surprised and reassured when we got there. We booked all-inclusive and loved the astonishing array of drinks (soft drinks, cocktails and high quality alcoholic drinks, all included). The food ranged from freshly prepared omelettes, pancakes and freshly pressed juice for breakfast to freshly grilled fish, fresh salad/vegetables/fruit for dinner. For lunch, you had the option of eating in the restaurant or treating yourself to a snack by the pool. The rooms were cleaned daily (wiped down) and their size and ... facilities were appropriate for the 4-star standard. The safe is available for a deposit. This goes for pool towels too. You get the deposit back at the end of the vacation, so it's not an issue. There were enough loungers by the pool. The staff at reception spoke German and you can get along just fine with German and English in the whole hotel. All in all it was a wonderful vacation! We've already been to a 5-star hotel in Turkey this year and can only say that the H10 Playa Esmeralda was worlds better! Would gladly go again read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Other leisure activities available
    5.0
Close
Christina
We look forward to coming back!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • June 2014
Thank you to Ms. Vasquez, who for months made every effort to send some toys we had left behind back to Germany. It finally worked out! A relaxing and sunny week in a hotel where nothing is missing! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Christian
Great for a beach vacation - alright hotel
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • June 2014
If the hotel is fully booked, then there is clearly too little staff available to respond to the needs of a 4-star hotel. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    4.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
Close
Melanie
Wellness vacation at a great beach.
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • March 2014
The holidays thanks to the help of Susi very easy and well organised. We thanks to your help very easy to found. Also the remaining staff was very friendly, you could always questions and the hotel is very schñn decorated and is located close to the beach. A great place in order to recover right. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
Close
Manfred
Nice hotel in a prominent location.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2014
Beautifully located in the year 2013 partly renovated hotel in moorish style in a clean well-kept condition. Mixed guest structure of all ages. Rich and tasty buffets are offered. read hotel review
  • Room
    6.0

    We had a 40 square meter large junior suite. Wide queen size beds 120 times 200 centimeter, well furnished, air conditioning system, two flat screen tv, minibar, telephone, large balcony with table, two chairs and two chairs with cushions. Large bath and everything very well maintained and clean. We were very satisfied and felt very comfortable.

  • Gastronomy
    5.0

    Rich buffets with tasty prepared dishes of good quality. International cuisine. The dining room is remarkably clean and offers a pleasant atmosphere.

  • Service
    5.0

    Friendly staff with at least at the reception good foreign language skills. Room cleaning was okay.

  • Sport & Leisure
    4.0

    There are gymnastics, stretching, yoga and a. m offered daily and trained animators organized. The beaches near the hotel are fantastic, unfortunately by the suppliers of the beach chairs and umbrellas totally excessive charges required. In hotelarenal were enough pool chairs and umbrellas in good condition and free of charge available. The large outdoor pool was in clean condition, but not heated and with 17 °c much too cold. The existing small indoor pool is mainly of parents with young children used and is for sporty swimming unsuitable.

  • Hotel
    5.0

    Beautifully located in the year 2013 partly renovated hotel in moorish style in a clean well-kept condition. Mixed guest structure of all ages. Rich and tasty buffets are offered.

  • Location
    6.0

    The hotel is located in a prominent a quiet location by the beach at the Costa Calma. Beautiful bays and a long sand beach are within walking distance in the near distance.

Close
Christiane & Bernd
Again wonderful holidays
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2014
Location and atmosphere is absolutely great. Large rooms, quiet pool area, excellent service and food, extremely long beach area... what else do you need for prefect holidays? read hotel review
  • Room
    6.0

    great with balcony and seaview, excellent bathroom, room was newly renovated, two king size single beds, 2 chairs and table on balcony

  • Gastronomy
    6.0

    daily changing offers, large variety of fish, meat, salats, fruits etc.; you find everything you need; newly renovated bar area is very inviting

  • Service
    6.0

    Very friendly personnell (esp. customer service by Ms Susy Vasquez), as German guests we found that reception personnell speaks german very well, daily room service is very effective

  • Sport & Leisure
    6.0

    very clean pool area, many sunbeds, very quiet atmosphere

  • Hotel
    6.0

    Location and atmosphere is absolutely great. Large rooms, quiet pool area, excellent service and food, extremely long beach area... what else do you need for prefect holidays?

  • Location
    6.0

    Directly at seaside, beautiful and wide beaches for long walks

Close
Michael
Recommendable hotel with weaknesses.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Good hotel, suitable for relaxing holiday. The location at the end of the place is not for everyone, but we didn't bother us - on the contrary. The rooms are quite badly soundproofed, in lively neighbors disturb. The dining room is particularly for dinner crowded, partly you had to front of the entrance waiting. Also, there is a considerable noise level - relaxed dining sees other from. It runs the friendly staff the chop! read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    2.8
    Proximity to shopping areas
    2.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    3.0
Close
Klaus
Very good beach hotel!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2014
For a beach holiday the hotel is very good. Very good location with a beautiful beach. From the Fühstücksterrasse you had a beautiful view of the sea. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Wolfgang
Overbooked - chaos with the room assignment.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Each, immediately a room in the booked category is am glad to say. The hotel was clear overbooked. At the reception there were newly arrived guests line, because their allocated rooms not agree. Our 3. room was no vip room in a preferred location, how we had booked it. %singlelinebreak % A small sandy bay with rock was located directly at the hotel. You want to long Sotavento-beach must you several bays with rocks cross, which was not safe and about 20 minutes. %singlelinebreak % Our conclusion: never again! read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    2.8
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    2.5
    Proximity to shopping areas
    2.0
    Distance to the beach
    3.0
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Klaus
If you want a 4 - star standard expected,...
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • January 2014
If you at the beginning of the dinner were not creates, one of the few non-reserved tables to get, had bad luck (wait about 1.5 hours). The volume during the meal does not quiet conversation. The general hustle and bustle in the dining room was in addition unpleasant. The reason: clearly too few staff, the waiters must almost run, for their work. Despite intensive efforts from the staff is this situation for a 4 star hotel not acceptable. The rooms are very nice, if one booked the version also get. Caution: the hotel was overbooked. But the loud and ... at appropriate places unpleasant oppressive feather/spring core mattresses should be replaced. Corresponds also to no 4 stars standard. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    2.5
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    2.0
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Tom
Posting make the big difference!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2014
Many guests complained about the volume in the hotel and thin walls. Recommendation: book a room in the first beach row! If you want to be on the balcony of the hotel's breakfast want, the from 9:50 a. m. without lines and shoving - maximum good view on the sea! We enjoyed our stay good. If they extremely loud music at the day to and italian language hear, are you in the neighboring hotel H10 tintaja well cared for. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    4.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Trixi
Hotel has been improved.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
We are already since 9 years 1-2 per year to guest in the Playa Esmeralda and the development of the hotels along. The hotel is in the last year by large renovation and replacement, in particular the new lobby bar is quite has become great, a major step in the right direction. The service is in all the bars and also in the restaurant was very good. The quality of the drinks has improved significantly. Unfortunately, the quality of the food in comparison to the previous years very deteriorated. Tasted should lead to an improvement of arrival, then the hotel ... would be really perfect for a quiet and relaxing holiday in nice atmosphere. The restaurant has a great terrace. I had rarely such a magnificent view of the pool. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Quality of the beach
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
Close
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