Grand Hotel Callao(4 stars)

El Jable, s/n Show map

Average rating

67 hotel reviews

    Rating by categories

  • Hotel in general
    4.2
  • Room
    4.5
  • Service
    4.3
  • Location
    3.8
  • Food and Drinks
    3.8
  • Sport & entertain
    5.0
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38 hotel reviews in Englishsorted by travel date
Jan
Bad service
  • Hotel not recommended
  • Singles
  • Translated
  • Beach holiday
  • January 2013
Bad service, little staff, wi-fi without function and could not repaired, many flies, front desk unfriendly read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    2.0
  • Service
    2.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    3.7
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    2.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    1.0
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Rainer
In any way recommendable. Honest warning
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • January 2013
Absolutely disappointing. 4 friends middle age and without large slope for complaints wanted at the end of january 2013 a little sports and beach vacation. This dirty mess but a large part of the holiday happiness marred. Luckily we had beautiful weather and a hired car, without that you hardly whcih. The 3 courts only 5 Euro. Praised 9-hole-golf course a heuwiese, umbespielbar. Apologizing shrug at the front desk. Far from enough serving staff. Presumption hotel closes soon, has financial plight. Wi-fi also worked in the lobby not. The hotel has completely obvious long a large ungezieferproblem. Constantly and everywhere ... - for breakfast directly on the yoghurt - i will insecticide sprayed. Food on the terrace not possible, because of dozens of flies. read more
  • Room
    3.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    1.5
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    3.0
    Quality of the beach
    3.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    1.3
    Family friendliness
    1.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
  • Location
    1.2
    Proximity to shopping areas
    1.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    1.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    2.0
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Beat
Quiet holiday in christmas
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Other stay
  • December 2012
Nice peaceful location with average hotel and average food! If enough it is absalut top! read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    3.8
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Lukas & Uta
Personal hotel, centrally located and secluded from masses
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
We, 40, sporty, independently liked very personal contact with the staff, so that one not only a number in the mass is, if you want. Very friendly staff, if you even so met. Unfortunately often tragically very busy. Were already 4 times in a year. The location with the relevant views of the ocean, the incredibly colored sunsets, the peace and quiet came to meet us much. Rental car is necessary, beaches between 5 and 10 minutes very easy to reach, therefore it's varied. It is easy to get to all the different places by car. Guests have a variety ... of nationalities all ages, very well mixed. Little to hardly any children. Thank god no music and animation at the pool. In the evenings the usual solo entertainer. We are not fans of this music ☺ Small straightforward hotel with beautiful gardens. Because of the hillside location is the way on footh the indoor spa and some rooms high, what lazy or elderly sometimes as obstacle saw. We found the slope was minimal and the way through the palm trees very nice. Room big, with vision, if you want. Beautiful balconies. The food is always very subjective. You can always find something, you can also complain about. Unfortunately, it had in a year on quality lost. Spain's austerity does not stop. Athletes food in the sporthotel if you but to no avail! Fantastic large terrace, the sometimes with way too many cost for the staff the barbecue is used. Incomparable view. Beautiful terrace to eat, unfortunately with atmosphere-killer-lighting! Pool area is very open, clear and relaxing. Tennis court, tennis coach, for who wants it. Also leave maintenance and quality of the seats unfortunately, but you can play. Squash and paddle still good. Indoor spa very nice big and in the dark magical. Fitness studio is sufficient ätzendes light-and functionally, there was the quality already better. Tv is tiny and wifi is only in the lobby and a catastrophe! You sit secluded from mass tourism and nevertheless in some central location, what else difficult to find is on the island and extremely liked a lot. Atmospheric you could much more very good grundanlage of the hotel support, However the staff usually came against the stubbornness of management unfortunately not at. read more
  • Room
    4.0

    Most different room were possible, therefore difficult to assess. Cleanliness, as we heard different. For us it was very clean, but also with much chemistry cleaned. Very good size of the room. Much too small tv! No mini bar. No room service.

  • Gastronomy
    3.0

    A restaurant. A bar in a cold atmosphere. One-sided breakfast. No sportleressen! Quality variable. Prices absolutely okay.

  • Service
    6.0

    Very friendly, motivated staff! Usually english, spanish. Reception also spoke german. They are very human and like it very, human to be treated.

  • Sport & Entertainment
    5.0

    No animation thank god! No disco -thank god! Boring solo entertainer in the evening without atmosphere. Great pool area, beach chairs.

  • Hotel
    5.0

    We, 40, sporty, independently liked very personal contact with the staff, so that one not only a number in the mass is, if you want. Very friendly staff, if you even so met. Unfortunately often tragically very busy. Were already 4 times in a year. The location with the relevant views of the ocean, the incredibly colored sunsets, the peace and quiet came to meet us much. Rental car is necessary, beaches between 5 and 10 minutes very easy to reach, therefore it's varied. It is easy to get to all the different places by car. Guests have a variety of nationalities all ages, very well mixed. Little to hardly any children. Thank god no music and animation at the pool. In the evenings the usual solo entertainer. We are not fans of this music ☺ Small straightforward hotel with beautiful gardens. Because of the hillside location is the way on footh the indoor spa and some rooms high, what lazy or elderly sometimes as obstacle saw. We found the slope was minimal and the way through the palm trees very nice. Room big, with vision, if you want. Beautiful balconies. The food is always very subjective. You can always find something, you can also complain about. Unfortunately, it had in a year on quality lost. Spain's austerity does not stop. Athletes food in the sporthotel if you but to no avail! Fantastic large terrace, the sometimes with way too many cost for the staff the barbecue is used. Incomparable view. Beautiful terrace to eat, unfortunately with atmosphere-killer-lighting! Pool area is very open, clear and relaxing. Tennis court, tennis coach, for who wants it. Also leave maintenance and quality of the seats unfortunately, but you can play. Squash and paddle still good. Indoor spa very nice big and in the dark magical. Fitness studio is sufficient ätzendes light-and functionally, there was the quality already better. Tv is tiny and wifi is only in the lobby and a catastrophe! You sit secluded from mass tourism and nevertheless in some central location, what else difficult to find is on the island and extremely liked a lot. Atmospheric you could much more very good grundanlage of the hotel support, However the staff usually came against the stubbornness of management unfortunately not at.

  • Location
    6.0

    By car you are between 5 and 13 minutes everywhere: beach, supermarket, golf course, in adeje, in San Juan, in fanabé, in las americas. Bus free of charge to the beach close to of the hotel. Airport distance 20 minutes with a car. To the national park 1/2 to 1 hour... Depending on where one went.

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Georg
Quiet hotel with beautiful garden area.
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • October 2012
The coffee for breakfast was limited enjoyable and freshly brewed coffee only for an extra charge available. There was no hard-boiled eggs. The breakfast buffet was almost only guests from England laid out. The free wi-fi access there was only in the hotel lobby and unfortunately not on the rooms. Altogether it was a very nice and relaxing vacation. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Melanie
three stars Hotel am Berg with small defects
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • October 2012
We have for a four-star hotel expected more. The pool is the best part of the whole hotel, the food is really varied and good. The state of the rooms meet the least our expectations, there the bathroom in need of renovation is. As an example: mold in the shower, a leaky sewage the shower, so that the water the bathroom floods and accordingly smells. The cleanliness after the cleaning also to be desired, since one finds haarknäul of the pre-made! The staff at reception speaks and understands badly German, is also nothing special smart. The terrace, with a wonderful ... view on La Gomera very seldom and then improvised use ( plastic cup for the wine). The beach is completely okay., but the free bus to Playa del Duque was deleted, is on the internet still advertised. Whoever had no high expectations at the condition of the (bath ) room bring along and some patience has, good on foot or a hired car has, here nevertheless be comfortable, there the island some has to offer. read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    2.3
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    1.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Eva-Marie
Really beautiful tenerife holiday!
  • Recommended hotel
  • Singles
  • Translated
  • Countryside & spa
  • September 2012
So i felt it was great in the hotel Callao \u263a very nice quiet and well-kept complex, very wonderful pool- and restaurant area, very spacious room with a balcony/ terrace (my terrace was even times as large as the room. ). The whole complex is cleverly planned and built on a slope, so that from the hotel many beautiful prospects on the sea us on La Gomera offer and you during dinner covered outside area the beautiful sunsets can. Besides have therefore the guests well distributed and the hotel was also at the full occupancy in september not congested appeal. ... The food at the buffet was for me than vegetarian very varied and diverse. Since i had a rental car, were for me things to do (Teide national park, various beaches the south-west coast, and whales dolphin see from Los Gigantes, the introduction scuba -diving turtle watching from Los Gigantes, etc.) Not a problem. If you don't car has, it is from the hotel to the next beach already a piece of, it seems a bus stop in front of the hotel to give. Altogether i understand not at all, that many persons the hotel negetiv evaluated (the could almost from the reservation prevented). I really liked it very much! Eva 41 years, traveling as a single person read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Oliver
Nice family hotel with really nice employees
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2012
It is very many families, especially Spanish at the weekend, since. In the week it was rather quiet. As vacation for relaxing great. Although evenings always a musician but the interest holds itself within limits, so no large Tanzabendes experienced. The staff are top. But the almost around the clock work they are always nice and efficient. All from the chef on the service-Crew to to the front desk, here especially Senora Lolli the US great tips to Tenerife and its sights and hidden treasures gave, were super hard to make everything right. The room maids have absolutely cleanly worked. ... Were also gladly times only if you take a siesta and deseamed really German clean. Respect for the whole staff. What I didn't like so much was that the whole area is well maintained, but not really used from operator. There is a really beautiful terrace with bar was however never opened. Exactly we have to say although the bar in the hotel always open is however from 11:00 P. M. net really what is going on. Furthermore I do not understand, smokers or not, why not ashtray be established. So the smokers always see in what corner you their cigarette butts press. Are small things steams but the overall impression. Everything was bit Sunday. Well heartless somehow. In short: you can during the day by the pool chill out, with pool bar. Children are very welcome, the staff are very child friendly. The children but really only the pool or couple table tennis available. A rented car is imperative, as the beach about 3 kilometer. Weg and it is not really offers, if you for example evenings little dance to go wanted, nearby gave. The owner needs a little modern and low new wind into the store bring. read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Martin
Good quiet hotel!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2012
Hotel for Urlaubsmenschen, the know, what they want, not 'ballermann' like. Wonderful Gardens, good varied food, hotel complex the landscape is Adapted. Also for families with smaller children, for the youth rather boring. Thin walls ( as often happens in the South Europe's), it is unfortunately not to the DIN standard built! N. B. Very good mattresses! read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    3.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
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Sabrina
Pure relaxation in a great hotel!
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • April 2012
We have a great and relaxing vacation on Tenerife and it really let go. We felt really good in the hotel, it was clean - even the joints in the bathroom were plain to see. The beds were very comfortable. For breakfast there were something for every taste, the dinner was diverse and really delicious. Twice we were in the spa area and take a break from everyday life. It was really very relaxing and nice. We saw the relax -massage retreat: a dream! We had a rental car taken, which I would recommend to anyone. So we could independently ... and according to the mood of the beautiful Island explore. It was a lovely week overall - this vacation I would at any time repeat! read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
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Christian
Very satisfied
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • March 2012
Smaller four star hotel with' personality'. Wonderful complex with large garden. We were with the hotel very satisfied There was drawbacks with cleanliness the room and the gym studios. Big room with a balcony/ terrace and view of the sea. Very quiet location you should however a hired car as a bit off the beaten path. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Manfred
Not with German criteria fairs!
  • Recommended hotel
  • Friends
  • Translated
  • Countryside & spa
  • March 2012
We had the hotel extra selected, since a 'supposedly' modern spa -complex should be. This spa -complex leaves much to be desired, so should you the complex not with German criteria fairs: Frost room seems already longer to be defective, the Turkish bath was not cleaned, so you could take in the dust and other indefinable files from several weeks, however. In a fountain was the water with a thick layer of dust covered. The area standing water was not regularly deducted. The Wasserinstallationen worked partly not, or the breakers were calcified. From 5 different showers only one worked perfectly. ... Are missing multi-lingual Instructions, so we could note, that guests - more from ignorance-after the sauna without to shower in the jacuzzi or in the pool abtauchten. Many did not, as you the complex we should use it. There was except for the tours no supervisor sighted. Constantly came visitors, then in shoe by the spa was led, it was strange but then, that only the' hotel manager' your shoes engulfed. The massages ( therapeutic ) were very good, Chiropody clumsy and not very professional. The staff the complex were friendly, complaint failed to the lack of German and English. Price lists were only in Spanish and English to receive. You should know, that the hotel complex itself on the edge of the town. A rental car is almost requirement. If you rest want, the hotel is recommendable, the kitchen was remarkable varied and complex. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    2.5
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    1.5
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    1.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    1.0
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Franz
Never more
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2012
the cleanliness leaves in the whole hotel to desire. After complaining was our room once again cleaned. (Lol). In the bar area is the desk filthy. The hotel have a renovation necessary! The food selection was monotonous. The coffee for breakfast not enjoyable. Front desk: for example when we asked for toilet paper, they refused to give us the bog rolls in the hands, so should I Then by the hotel run. That is unacceptable! No German speaking staff. Except sometimes at the front desk a Swiss. The pool bar in the outdoor area, behind the desk very dirty, disgusting. ... Have the sink made, a GRAUS. the hotel is no worth 4 stars. We are coming not any more. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    2.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    3.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
  • Location
    2.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    2.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    2.0
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Astrid
no worth 4 stars!
  • Hotel not recommended
  • Friends
  • Translated
  • Proof of booking
  • Countryside & spa
  • February 2012
the hotel would be really nice, if they would fix it! the view from the terrace the Atlantic is lovely-however, the upholstery on the furniture was so dirty, that it all waiting lists. the bar is a joke for 4 stars. Dirty glasses, furniture from the pool and the best mention-the glasses only water and hand without detergent cleaned. the SPA costs per day 15 euros -for guests too expensive and if you bad luck has, then lots of Spaniards and it will be a bit too full. one time a week there are Grilled meats. The grill in free ... of the restaurant certainly already 2 years no longer cleaned and it is simply BÄHHHH! the food always tasted the same and there are almost always the same. breakfast we have after 3 days always skipped. it is each evening live music and this is sadly no real atmosphere on, as the light too bright and besides the TV runs. the rooms are everything other as well. If the neighbor only in bed rotates, then one hears it at in the room. The charwomen push from 7 o'clock with its weigh access to the rooms along and then the furniture pushed. You almost madly on the rooms! read more
  • Room
    4.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    1.8
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    2.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    3.8
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Erika
Eyes on
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • January 2012
Unfortunate was which one indoor pool and sauna and so on extra pay had. With twelve euro per person is really beautiful in the money. Unfortunately we were on and in front of the hotel were robbed. In the hotel I had my bag on chair, in the restaurant hang, that was my own fault, but a proportion of the money was from the hotel replaced, otherwise nothing was missing in the second time, we were in the waiting for the bus, the take us back to the airport should serve, distracted and my bag with all the documents, money ... and so on stolen. There has the hotel very good help that we were still able to fly. read more
  • Room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    3.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    2.0
  • Location
    3.3
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    2.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Ina
It is the paradise
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • January 2012
The hotel boasts: 'it is the paradise' and for us it was just Sunday we were able to overlook about the paper thin walls of the rooms and also the not so clean cleaned rooms, mostly bland spiced food etc., because the complex very, very nice and spacious. Plenty of pool chairs with beautiful thick cushions. Through the Plätschergeräusch by the pool, you could hear the conversations the other guests and could relaxation. So if you want happy is, loud animation and adjustment to be addressed would like, is right at home here building. we will definitely again to this ... hotel travel! Allow uS however also always a rental car, so the rather remote location not a problem is, but for us was an advantage, because of the peace. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.8
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    6.0
  • Location
    3.8
    Proximity to shopping areas
    2.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    6.0
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Karl
Could a completely great hotel be, if
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • January 2012
The spacious hotel area with a large garden and the hillside location with great view we found nice. guest structure was from the ages were absolutely mixed-contrary to the description of the hotel were also children and babies in. to the new year there were lots of Spanish guests there, which we really liked. apart from that all nationalities. read more
  • Room
    4.0

    Room and bathroom were pleasant large. Cleanliness and cleaning were always OK. Unfortunately, the building is quite noisy, which noisy neighbors above or next door can be problematic.

  • Gastronomy
    3.0

    The restaurant size of the room was fine.-it was nice, that you also outside on the large terrace for breakfast and food. we had half board -the breakfast was for a four-star hotel not especially great (no muesli only cereal, only 'plastic jam'). In principle, everything was there, but nothing special. An absolute disaster the check-in process coffee from the machine and the juices tasted (except for the new year) for us artificial. the dinner was very different-from varied and very tasty to too few selection and very oily. we however always found something, what us tasted. Were often stay local dishes.

  • Service
    3.0

    the staff were friendly and hard-working. In the dining areas however more often overburdened, since too few service staff present was (slow start of orders for drinks the quality of the beach, clearing of the tables not, service at the bar etc.). on the very beautiful Chill-out terrace was the bar a only open-for the care and cleaning feel like you were apparently nobody responsible ( glasses still on the right same spot after a few days, waste leftovers stayed)-everything seemed unfortunately neglected. Ask was at the front desk was horrified, but the condition changed afterwards not. A shame, because it would be really great great.

  • Sport & Entertainment
    0

    Get a room in the upper floor book( more beautiful view and no noise from above.

  • Hotel
    4.0

    The spacious hotel area with a large garden and the hillside location with great view we found nice. guest structure was from the ages were absolutely mixed-contrary to the description of the hotel were also children and babies in. to the new year there were lots of Spanish guests there, which we really liked. apart from that all nationalities.

  • Location
    4.0

    With rental car ( recommendable nonetheless) about 20 minutes to the airport. bus connection good- stop directly in front of the hotel. hotel is located nice on a slope with a view of Gomera. to the 'town' are on foot about 20 minutes -there are some pubs and restaurants, however without Spanish flair. the beach at the place is new and is not usable -one to two daily from the hotel is a shuttle bus for Playa de Duque offered.

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Inge
no worth 4 stars
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • January 2012
Were friendly welcomes, rooms were reasonable, it always missing the towels( too few), no ashtray, no soap, hotel safe a patience game. read more
  • Room
    3.0

    Nice and big, with balcony or terrace like everywhere no, not special bathtub, only shower.

  • Gastronomy
    1.0

    If you are looking for cold dinner you must go there, there was no evening when the food was hot, although the chef it fresh from the kitchen has brought, ideal to lose weight, since a sports hotel, instructions were not observed. Tables were set for 2 people, was fourth, waited one in vain for two additional Settings, as is self-service announced, drinks, you got, there was some however with the food, waiter totally overwhelmed, no organization.

  • Service
    2.0

    staff overburdened, must be totally covered, eventual.. New management

  • Sport & Entertainment
    0
  • Hotel
    3.0

    Were friendly welcomes, rooms were reasonable, it always missing the towels( too few), no ashtray, no soap, hotel safe a patience game.

  • Location
    4.0

    Without car one is stranded, to the beach you can hiking, no evening entertainment.

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Frank
great hotel-unfortunately for children rather unsuitable
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2011
Hotel is now Callao sport. A very clean hotel with commodious rooms, even with a baby bed is still enough room. Area is not very big and therefore quite offering a clear view. Due to the hillside location you had in spite of the distance of 2 kilometer to the coast dreamlike views of the Atlantic ocean and La Gomera. nationality is mixed, too many German/ austrian, as well as some English. Both older, as well as younger audience because of the sport offers. with the half-board there is a very good and extensive breakfast buffet, unfortunately is the dinner ... very changeable ( time only starting from 19:30, was not only for children habituation needy) read more
  • Room
    5.0

    very spacious and comfortable furnished, very large closet with integrated Safety deposit box(2 euros per day), large double bed (Baby bed for our daughter was also in top condition!), self controlled air conditioning, beautiful large bathroom with shower, large furnished balcony, SAT TV with unfortunately only 3 German programs (ZDF/1/sport 1), telephone and small fridge)

  • Gastronomy
    4.0

    There is only one restaurant, as mentioned with light and shade, breakfast simply always great, dinner rather not particularly good, even if despite all always found something has, of constant change of the chefs was annoying and unfortunately the food visible (in our 9 days we alone 3 chefs seen). Costs for drinks with the half-board but adequate. There are both nationaltypical, as well as the guests custom kitchen. breakfast times of 8-10 hours OK, dinner with 19:30-21:30 for families definitely too late (but this opinion also shared the couples without children)

  • Service
    4.0

    very friendly partly German speaking staff. With English one however usually better further, with a few words in Spanish one definitely won. One is everywhere willing to help and courteous, both the cleaning staff, as well as front desk and dining. cleaning of the rooms daily, unfortunately the times very irregular, you can not really on it set. questions and problems be at the front desk very rapid and with friendliness treated, since it a rather small hotel is, needs one also none here waiting times fear. there are twice daily around 10+13 hours a shuttle bus service to Playa del Duque.

  • Sport & Entertainment
    5.0

    even if we it because of our small daughter not used have, the hotel has some good sports offers (tennis courts, small 10 hole golf course, beautiful spa area with indoor pool and fitness room). In the entrance area access to the internet with 2 PCs. pool area very clean, Sunbeds and sun screens inclusive there are 2 large pools, one of which is heated, as well as a small children's pool (not heated) we but we felt very comfortable here!

  • Hotel
    5.0

    Hotel is now Callao sport. A very clean hotel with commodious rooms, even with a baby bed is still enough room. Area is not very big and therefore quite offering a clear view. Due to the hillside location you had in spite of the distance of 2 kilometer to the coast dreamlike views of the Atlantic ocean and La Gomera. nationality is mixed, too many German/ austrian, as well as some English. Both older, as well as younger audience because of the sport offers. with the half-board there is a very good and extensive breakfast buffet, unfortunately is the dinner very changeable ( time only starting from 19:30, was not only for children habituation needy)

  • Location
    4.0

    the hotel lies somewhat aside, therefore, a rental car recommendable nonetheless, but then all things very Fast reachable, since the main street between adeje and Los gigantes directly in front of the grounds passes. From the airport cIRCA 20-25 kilometer, until adeje circa 5 kilometer. around the hotel you could unfortunately not much undertake, recommend tours to Costa adeje/fanabe/Playa las Americas or in the other Direction to Los gigantes, driving in both directions for about 15 minutes with the rental car the location of the vacation anyhow no abort ☺

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Egmont
Peace is something else...
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • December 2011
For those seeking peace and quiet in the outdoor area in the hotel area really great, there are lots of nice places to relax. Only downside is the construction of the houses two floors, but a hundred meters long coherently with pergola above, and below the same. The tranquility of the house are unfortunately not. Slamming doors to the castle, you can hear everything in the next room. With a glass of wine on the terrace view of the sea to enjoy, the neighbors must not be left and right here, or you are silent, other than that, it is ... more like a because of a fresh beer, or wine outside of the area you may have about two kilometer walk downhill and later. Back up to accept. Without a car is the complex not recommended. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    3.0
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    1.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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