Grand Hotel Callao(4 stars)

El Jable, s/n View on map

Average rating

102 hotel reviews

    Rating by categories

  • Hotel in general
    4.5
  • Room
    4.8
  • Service
    4.6
  • Location
    4.0
  • Food and Drinks
    4.3
  • Sport & entertain
    4.9
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45 reviews for this hotel sorted by travel date
Peter
Grandhotel, na thanks!
  • Hotel not recommended
  • Families
  • Translated
  • Other stay
  • March 2014
From grande hotel no trace. Hardly german travel agent on site. Wi-fi is free and totally overburdened only one hour a day. Hotel is not recommendable. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    1.5
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    2.0
  • Service
    3.0
    Reception, check-in & check-out
    4.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    3.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    2.5
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    3.0
  • Location
    2.5
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    2.0
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Nicolas
Nice hotel with moderate service and food.
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Countryside & spa
  • October 2013
The 'grand' in the hotel name is not justified. It is a just average and older sport - and wellnesshotel. The structurally flat held area is quite attractive and integrated well into the area. You can take the following described circumstances, it is very pleasant and relaxing. Whether young or old, the international guests from Europa (mostly spanish and french) were during my 11 days stay until end october 2013 all unobtrusive and the whole cultivated. read hotel review
  • Room
    4.0

    My double room with two separate beds for single use (with its own private porch and partial sea view, also direction La Gomera) was functional, but a bit dated, especially the bathroom. The air conditioning worked in my room as well, at the end of was october at night but unnecessary. In contrast to the small fridge, which was never cooled. And keiderbügel i had to several times to call, in the whole room there was no.

  • Gastronomy
    2.0

    Had (inevitably) hp, rooms with breakfast could have been enough: disappointed me the only moderately good and varied food at the buffet in the evening and the unattractive presentation of the food. Everything reminded me of a cafeteria for a Grand Hotel. Any kind of drinks you had to in the evening pay extra, even water. The breakfast buffet was rather stuffy for a 'Grand Hotel'. Fruit salads, there was no and the fruit and juices were modest, the same every day. Also one should taubenliebhaber are. They want in the morning outside on the terrace with eat, even on the tables!

  • Service
    3.0

    The front desk service was professional friendly, but only moderate competent. That applied also to the mostly overwhelmed service in the dining area. Used table cloths were often not changed, only quickly turned off, cutlery and dishes not always completely cleanly washed. The room cleaning was so far so good, but often only on the afternoon. Disturbed me the various pay extras such as in-room safe, weak wi-fi in the rooms, the whole spa area, all drinks for dinner etc. Slow free wireless internet was only for one hour per day in the reception area, to the busy periodes (before/after the food) also often still overloaded was.

  • Sport & Leisure
    4.0

    The rather small 9 - hole golf course is good for beginners suitable, the tennis courts are average at best. The pretty pool area is the highlight of the plant. He was in the darkness unfortunately not really lit. Animation or organised entertainment was at the end of october 2013 also hardly an issue, but more looking forward to it, because really bother us.

  • Hotel
    4.0

    The 'grand' in the hotel name is not justified. It is a just average and older sport - and wellnesshotel. The structurally flat held area is quite attractive and integrated well into the area. You can take the following described circumstances, it is very pleasant and relaxing. Whether young or old, the international guests from Europa (mostly spanish and french) were during my 11 days stay until end october 2013 all unobtrusive and the whole cultivated.

  • Location
    5.0

    The exultation commotion off, only moderate hotel on a slight slope and noticeably distance to the sea is a central convenient location at an important inselhauptstraße, is therefore also day and night something from the traffic noise affects. But it is not for party goers and nachtvögel.

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Lidija
Great weekend hotel for spanish
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • October 2013
Area dated with drawbacks in all corners read hotel review
  • Room
    1.0

    Decor is very minimalist. Beds are a disaster. The rooms are poorly soundproofed. Cleaned the rooms are not always. Cleaning also happens sometimes after 4:00 p. m.. In the afternoon time position is not as otherwise the room was not cleaned. It could also be the one to provide fresh towels have to worry about.

  • Gastronomy
    1.0

    Hygiene in the restaurant is catastrophic. The table-ware is dirtily. Cutlery is if not dirty, not available. Table cloths were dirty as very much. Quality of the food varied strongly, but you didn't have to starve.

  • Service
    3.0

    The staff was very friendly but completely overburdened. Here is by bad management staff to bad services almost forced. For the management are only spanish guests interesting and there are no rules. For international guests the hotel is not especially suitable.

  • Sport & Leisure
    3.0

    Everything was antiquated, pool, although from 9.30 open for part only around 10,30 covered

  • Hotel
    2.0

    Area dated with drawbacks in all corners

  • Location
    3.0

    Very quiet location, shopping possibilities and restaurants were available but you should climber be

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Lynn
Nice hotel
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2013
Nice, quiet hotel. Unfortunately a bit far from the beach (about 30 minutes). Food is good, not so varied. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    2.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.5
    Quality of the beach
    3.0
    Child care or playground
    1.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    3.8
    Family friendliness
    2.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    2.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Amanda
Great hotel in a quiet location
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2013
Booked this holiday as a late deal and found the hotel to be excellent large rooms with air conditioning and the most wardrobe space I have ever had cleanliness of the rooms fantastic. There was a fitnesssuite an indoor pool with spa treatments extra cost for that. The outside pool area was excellent there was a non heated pool and a heated pool and the area was not crowded and a pool bar. The hotel gives 1 hour of free wlfi a day but only asessible from the reception area where there is plenty of seating. The hotel runs a ... courtesy bus to a lovely beach once a day except Friday. The food is plentiful varied and of a high standard. There is also a pitch and putt golf course and a golf instructor which again you pay extra for. The facilities at this hotel are excellent and it is all available if you want to use them just remember you need to pay for some of the facilities there are also tennis courts as well go on give this great hotel a try you could easily amuse yourself here without leaving the complex but if you have children young ones will like aqualand but older kids and parents will love siam park both are water parks siam is 15 mins in a taxi and cost 36 euros return journey. read hotel review
  • Room
    6.0

    Large room with lots of wardrobes air conditioning mini fridge safe and balcony good size bathroom with shower and two sinks and telephone.

  • Gastronomy
    6.0

    A varied selection of food of very high standard breakfast hot or cold available from cereal to full cooked breakfast evening meal cold starters from salad cold meats rice salads fresh mussels etc and a selection of hot meals with chips selection of potatoes veg and meats you can eat in the restaurant or outside on the terrace restaurant very clean the hotel caters for many nationalities so many types of food is available. Very pleasant atmosphere in the restaurant and the bar.

  • Service
    6.0

    Staff were friendly and helpful although there knowledge of English was rather poor but still better than my Spanish room cleaning excellent laundry service was provided but I did not use it and I cant say about the doctor or child care at the hotel although there was a doctor in the town and a pharmacy area is quiet not really a holiday location as I would expect there were a few other hotels and apartments but it is mainly a residential area.

  • Sport & Leisure
    6.0

    Lots of facilities to use but you have to pay for them 9 hole pitch and putt with golf instructor fitness suite indoor pool with spa and massage treatments tennis courts etc. outside pool area immaculate with the best free sunbeds I have ever had. There is 1 kids pool and a heated outside pool and a non heated one excellent size not crowded. Free wi fi for 1 hour a day only use at reception for the signal plenty of seating to use your device whatever it is.

  • Hotel
    6.0

    Booked this holiday as a late deal and found the hotel to be excellent large rooms with air conditioning and the most wardrobe space I have ever had cleanliness of the rooms fantastic. There was a fitnesssuite an indoor pool with spa treatments extra cost for that. The outside pool area was excellent there was a non heated pool and a heated pool and the area was not crowded and a pool bar. The hotel gives 1 hour of free wlfi a day but only asessible from the reception area where there is plenty of seating. The hotel runs a courtesy bus to a lovely beach once a day except Friday. The food is plentiful varied and of a high standard. There is also a pitch and putt golf course and a golf instructor which again you pay extra for. The facilities at this hotel are excellent and it is all available if you want to use them just remember you need to pay for some of the facilities there are also tennis courts as well go on give this great hotel a try you could easily amuse yourself here without leaving the complex but if you have children young ones will like aqualand but older kids and parents will love siam park both are water parks siam is 15 mins in a taxi and cost 36 euros return journey.

  • Location
    5.0

    30 mins in a taxi to Tenerife south airport, no airport noise at hotel, quiet location a 15 min walk to a small selection of shops and bars. A good place to eat is Spanish food a small restaurant next to ice cream parlour a set menu is 9.90 euros, can do a coach trip to mount teide, can do siam park by taxi and aqualand, can do a boat trip to see sharks and whales need a coach to peurto colon and them a catamaran takes to out to see whales.

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Laszlo
Great spa hotel, quiet. Secret tipp. Large. Cheap
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • June 2013
We are a family from Austria. Just was beautiful and quiet, absolute secret tip by price army. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Other leisure activities available
    5.0
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Dieter
Pleasant stay with small limitations
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2013
The peace and quiet of the hotel and the very nice pool, and garden feature. There very apart convenient, would be rental car is recommendable. If you the hotel enters, is the first impression negative - the front desk is dated, but the staff very friendly and helpful. The more you the hotel get, the more positive the impressions. The only negative was for us the dinner. Very poor in variety and moderately tasty. At the weekend, if spanish weekenders in the hotel were, there were a little variation. Very pleasant - no garish music and entertainment in the hotel ... and at the pool. If one wishes peace is this hotel correct. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    3.8
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Jan
Bad service
  • Hotel not recommended
  • Singles
  • Translated
  • Beach holiday
  • January 2013
Bad service, little staff, wi-fi without function and could not repaired, many flies, front desk unfriendly read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    2.0
  • Service
    2.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    3.7
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    2.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    1.0
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Rainer
In any way recommendable. Honest warning
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • January 2013
Absolutely disappointing. 4 friends middle age and without large slope for complaints wanted at the end of january 2013 a little sports and beach vacation. This dirty mess but a large part of the holiday happiness marred. Luckily we had beautiful weather and a hired car, without that you hardly whcih. The 3 courts only 5 Euro. Praised 9-hole-golf course a heuwiese, umbespielbar. Apologizing shrug at the front desk. Far from enough serving staff. Presumption hotel closes soon, has financial plight. Wi-fi also worked in the lobby not. The hotel has completely obvious long a large ungezieferproblem. Constantly and everywhere ... - for breakfast directly on the yoghurt - i will insecticide sprayed. Food on the terrace not possible, because of dozens of flies. read hotel review
  • Room
    3.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    1.5
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Leisure
    3.0
    Quality of the beach
    3.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    1.3
    Family friendliness
    1.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
  • Location
    1.2
    Proximity to shopping areas
    1.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    1.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    2.0
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Beat
Quiet holiday in christmas
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Other stay
  • December 2012
Nice peaceful location with average hotel and average food! If enough it is absalut top! read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    3.8
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Lukas & Uta
Personal hotel, centrally located and secluded from masses
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
We, 40, sporty, independently liked very personal contact with the staff, so that one not only a number in the mass is, if you want. Very friendly staff, if you even so met. Unfortunately often tragically very busy. Were already 4 times in a year. The location with the relevant views of the ocean, the incredibly colored sunsets, the peace and quiet came to meet us much. Rental car is necessary, beaches between 5 and 10 minutes very easy to reach, therefore it's varied. It is easy to get to all the different places by car. Guests have a variety ... of nationalities all ages, very well mixed. Little to hardly any children. Thank god no music and animation at the pool. In the evenings the usual solo entertainer. We are not fans of this music ☺ Small straightforward hotel with beautiful gardens. Because of the hillside location is the way on footh the indoor spa and some rooms high, what lazy or elderly sometimes as obstacle saw. We found the slope was minimal and the way through the palm trees very nice. Room big, with vision, if you want. Beautiful balconies. The food is always very subjective. You can always find something, you can also complain about. Unfortunately, it had in a year on quality lost. Spain's austerity does not stop. Athletes food in the sporthotel if you but to no avail! Fantastic large terrace, the sometimes with way too many cost for the staff the barbecue is used. Incomparable view. Beautiful terrace to eat, unfortunately with atmosphere-killer-lighting! Pool area is very open, clear and relaxing. Tennis court, tennis coach, for who wants it. Also leave maintenance and quality of the seats unfortunately, but you can play. Squash and paddle still good. Indoor spa very nice big and in the dark magical. Fitness studio is sufficient ätzendes light-and functionally, there was the quality already better. Tv is tiny and wifi is only in the lobby and a catastrophe! You sit secluded from mass tourism and nevertheless in some central location, what else difficult to find is on the island and extremely liked a lot. Atmospheric you could much more very good grundanlage of the hotel support, However the staff usually came against the stubbornness of management unfortunately not at. read hotel review
  • Room
    4.0

    Most different room were possible, therefore difficult to assess. Cleanliness, as we heard different. For us it was very clean, but also with much chemistry cleaned. Very good size of the room. Much too small tv! No mini bar. No room service.

  • Gastronomy
    3.0

    A restaurant. A bar in a cold atmosphere. One-sided breakfast. No sportleressen! Quality variable. Prices absolutely okay.

  • Service
    6.0

    Very friendly, motivated staff! Usually english, spanish. Reception also spoke german. They are very human and like it very, human to be treated.

  • Sport & Leisure
    5.0

    No animation thank god! No disco -thank god! Boring solo entertainer in the evening without atmosphere. Great pool area, beach chairs.

  • Hotel
    5.0

    We, 40, sporty, independently liked very personal contact with the staff, so that one not only a number in the mass is, if you want. Very friendly staff, if you even so met. Unfortunately often tragically very busy. Were already 4 times in a year. The location with the relevant views of the ocean, the incredibly colored sunsets, the peace and quiet came to meet us much. Rental car is necessary, beaches between 5 and 10 minutes very easy to reach, therefore it's varied. It is easy to get to all the different places by car. Guests have a variety of nationalities all ages, very well mixed. Little to hardly any children. Thank god no music and animation at the pool. In the evenings the usual solo entertainer. We are not fans of this music ☺ Small straightforward hotel with beautiful gardens. Because of the hillside location is the way on footh the indoor spa and some rooms high, what lazy or elderly sometimes as obstacle saw. We found the slope was minimal and the way through the palm trees very nice. Room big, with vision, if you want. Beautiful balconies. The food is always very subjective. You can always find something, you can also complain about. Unfortunately, it had in a year on quality lost. Spain's austerity does not stop. Athletes food in the sporthotel if you but to no avail! Fantastic large terrace, the sometimes with way too many cost for the staff the barbecue is used. Incomparable view. Beautiful terrace to eat, unfortunately with atmosphere-killer-lighting! Pool area is very open, clear and relaxing. Tennis court, tennis coach, for who wants it. Also leave maintenance and quality of the seats unfortunately, but you can play. Squash and paddle still good. Indoor spa very nice big and in the dark magical. Fitness studio is sufficient ätzendes light-and functionally, there was the quality already better. Tv is tiny and wifi is only in the lobby and a catastrophe! You sit secluded from mass tourism and nevertheless in some central location, what else difficult to find is on the island and extremely liked a lot. Atmospheric you could much more very good grundanlage of the hotel support, However the staff usually came against the stubbornness of management unfortunately not at.

  • Location
    6.0

    By car you are between 5 and 13 minutes everywhere: beach, supermarket, golf course, in adeje, in San Juan, in fanabé, in las americas. Bus free of charge to the beach close to of the hotel. Airport distance 20 minutes with a car. To the national park 1/2 to 1 hour... Depending on where one went.

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Georg
Quiet hotel with beautiful garden area.
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • October 2012
The coffee for breakfast was limited enjoyable and freshly brewed coffee only for an extra charge available. There was no hard-boiled eggs. The breakfast buffet was almost only guests from England laid out. The free wi-fi access there was only in the hotel lobby and unfortunately not on the rooms. Altogether it was a very nice and relaxing vacation. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Melanie
three stars Hotel am Berg with small defects
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • October 2012
We have for a four-star hotel expected more. The pool is the best part of the whole hotel, the food is really varied and good. The state of the rooms meet the least our expectations, there the bathroom in need of renovation is. As an example: mold in the shower, a leaky sewage the shower, so that the water the bathroom floods and accordingly smells. The cleanliness after the cleaning also to be desired, since one finds haarknäul of the pre-made! The staff at reception speaks and understands badly German, is also nothing special smart. The terrace, with a wonderful ... view on La Gomera very seldom and then improvised use ( plastic cup for the wine). The beach is completely okay., but the free bus to Playa del Duque was deleted, is on the internet still advertised. Whoever had no high expectations at the condition of the (bath ) room bring along and some patience has, good on foot or a hired car has, here nevertheless be comfortable, there the island some has to offer. read hotel review
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    2.3
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    1.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Eva-Marie
Really beautiful tenerife holiday!
  • Recommended hotel
  • Singles
  • Translated
  • Countryside & spa
  • September 2012
So i felt it was great in the hotel Callao \u263a very nice quiet and well-kept complex, very wonderful pool- and restaurant area, very spacious room with a balcony/ terrace (my terrace was even times as large as the room. ). The whole complex is cleverly planned and built on a slope, so that from the hotel many beautiful prospects on the sea us on La Gomera offer and you during dinner covered outside area the beautiful sunsets can. Besides have therefore the guests well distributed and the hotel was also at the full occupancy in september not congested appeal. ... The food at the buffet was for me than vegetarian very varied and diverse. Since i had a rental car, were for me things to do (Teide national park, various beaches the south-west coast, and whales dolphin see from Los Gigantes, the introduction scuba -diving turtle watching from Los Gigantes, etc.) Not a problem. If you don't car has, it is from the hotel to the next beach already a piece of, it seems a bus stop in front of the hotel to give. Altogether i understand not at all, that many persons the hotel negetiv evaluated (the could almost from the reservation prevented). I really liked it very much! Eva 41 years, traveling as a single person read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Oliver
Nice family hotel with really nice employees archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2012
It is very many families, especially Spanish at the weekend, since. In the week it was rather quiet. As vacation for relaxing great. Although evenings always a musician but the interest holds itself within limits, so no large Tanzabendes experienced. The staff are top. But the almost around the clock work they are always nice and efficient. All from the chef on the service-Crew to to the front desk, here especially Senora Lolli the US great tips to Tenerife and its sights and hidden treasures gave, were super hard to make everything right. The room maids have absolutely cleanly worked. ... Were also gladly times only if you take a siesta and deseamed really German clean. Respect for the whole staff. What I didn't like so much was that the whole area is well maintained, but not really used from operator. There is a really beautiful terrace with bar was however never opened. Exactly we have to say although the bar in the hotel always open is however from 11:00 P. M. net really what is going on. Furthermore I do not understand, smokers or not, why not ashtray be established. So the smokers always see in what corner you their cigarette butts press. Are small things steams but the overall impression. Everything was bit Sunday. Well heartless somehow. In short: you can during the day by the pool chill out, with pool bar. Children are very welcome, the staff are very child friendly. The children but really only the pool or couple table tennis available. A rented car is imperative, as the beach about 3 kilometer. Weg and it is not really offers, if you for example evenings little dance to go wanted, nearby gave. The owner needs a little modern and low new wind into the store bring. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
Close
Martin
Good quiet hotel! archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2012
Hotel for Urlaubsmenschen, the know, what they want, not 'ballermann' like. Wonderful Gardens, good varied food, hotel complex the landscape is Adapted. Also for families with smaller children, for the youth rather boring. Thin walls ( as often happens in the South Europe's), it is unfortunately not to the DIN standard built! N. B. Very good mattresses! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    3.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
Close
Sabrina
Pure relaxation in a great hotel! archived
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • April 2012
We have a great and relaxing vacation on Tenerife and it really let go. We felt really good in the hotel, it was clean - even the joints in the bathroom were plain to see. The beds were very comfortable. For breakfast there were something for every taste, the dinner was diverse and really delicious. Twice we were in the spa area and take a break from everyday life. It was really very relaxing and nice. We saw the relax -massage retreat: a dream! We had a rental car taken, which I would recommend to anyone. So we could independently ... and according to the mood of the beautiful Island explore. It was a lovely week overall - this vacation I would at any time repeat! read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
Close
Christian
Very satisfied archived
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • March 2012
Smaller four star hotel with' personality'. Wonderful complex with large garden. We were with the hotel very satisfied There was drawbacks with cleanliness the room and the gym studios. Big room with a balcony/ terrace and view of the sea. Very quiet location you should however a hired car as a bit off the beaten path. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Manfred
Not with German criteria fairs! archived
  • Recommended hotel
  • Friends
  • Translated
  • Countryside & spa
  • March 2012
We had the hotel extra selected, since a 'supposedly' modern spa -complex should be. This spa -complex leaves much to be desired, so should you the complex not with German criteria fairs: Frost room seems already longer to be defective, the Turkish bath was not cleaned, so you could take in the dust and other indefinable files from several weeks, however. In a fountain was the water with a thick layer of dust covered. The area standing water was not regularly deducted. The Wasserinstallationen worked partly not, or the breakers were calcified. From 5 different showers only one worked perfectly. ... Are missing multi-lingual Instructions, so we could note, that guests - more from ignorance-after the sauna without to shower in the jacuzzi or in the pool abtauchten. Many did not, as you the complex we should use it. There was except for the tours no supervisor sighted. Constantly came visitors, then in shoe by the spa was led, it was strange but then, that only the' hotel manager' your shoes engulfed. The massages ( therapeutic ) were very good, Chiropody clumsy and not very professional. The staff the complex were friendly, complaint failed to the lack of German and English. Price lists were only in Spanish and English to receive. You should know, that the hotel complex itself on the edge of the town. A rental car is almost requirement. If you rest want, the hotel is recommendable, the kitchen was remarkable varied and complex. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    2.5
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    1.5
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    1.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    1.0
Close
Franz
Never more archived
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2012
the cleanliness leaves in the whole hotel to desire. After complaining was our room once again cleaned. (Lol). In the bar area is the desk filthy. The hotel have a renovation necessary! The food selection was monotonous. The coffee for breakfast not enjoyable. Front desk: for example when we asked for toilet paper, they refused to give us the bog rolls in the hands, so should I Then by the hotel run. That is unacceptable! No German speaking staff. Except sometimes at the front desk a Swiss. The pool bar in the outdoor area, behind the desk very dirty, disgusting. ... Have the sink made, a GRAUS. the hotel is no worth 4 stars. We are coming not any more. read hotel review
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    2.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    3.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
  • Location
    2.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    2.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    2.0
Close
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