Hotel Golden 5 Emerald(4.5 stars)
Hurghada, Hotel Golden 5 Emerald Safaga Road, Hurghada, Egypt Show mapMaritta
Holiday definitely again
- Recommended hotel
- Couples
- Translated
- Beach holiday
- February 2013
After Nile-cruise a great time spent in the hotel, would like to come again, again thank you very much our german gästebetreuerin Katja. read more
Andy
4 weeks Hurghada emerald hotel golden 5
- Recommended hotel
- Singles
- Translated
- Beach holiday
- January 2013
I even 4 weeks time out in the beautiful Egypt retreat and bend very satisfied again to Germany a. The rooms are fine and the room service leaves nothing to the imagination. Here are all very friendly, in particular the german guest relations manager Katja heinemann! At you once again thank you for the great time - i have really enjoyed with you and look forward to a widersehen \u263a the complex is clean and always intact held. The beach is wonderful and you will find at any time free beach chairs with free cushions. Especially worth mentioning is here ... is the percentage of german guests, the altogether belong to the hotel 7 hotels - in which you move around freely can, nevertheless i guess the number of german guests on circa 20%. For me was the not a problem, as the russian and ukrainian guests are very good mood and polite - only whilst eating you should not be there. Because it certainly has nothing to do with german behavior at the table to do! If you want a well-kept atmosphere for the food likes can itself in the 'Orangerie' place to hang out, there is a separate german restaurant with relaxed music to relax in the logic. Also the evening design there is a separate german bar with pool and a very nice waiter. Much animation, shows and an interesting nightlife here and if you want their peace and quiet this gets also in any case. In the whole 4 weeks no one was unfriendly-more on the contrary, it always said hello and smiled! Somewhat nervous is the constant negotiation with the vendors in the shops. A tip says the traders 100 say 40 and meeting within! With 60 then it both good. So if you not at all the negotiation is, can outside of the complex in fixed price stores shopping, not a problem. To end on a good note i just want to thanks say the super friendly waiter in the lobby bar, as mentioned in Katja the everything possible and power the cleaning of the rooms the always their best done and, of course, the chefs, the every day large afford. I am coming again no question and recommend every in emerald hotel once to dive and to relax! read more
Walter
Not 5 star-worn and worn-out
- Hotel not recommended
- Families
- Translated
- Beach holiday
- December 2012
Despite relatively young age of 5 years already very worn and tired, for buggies and wheelchairs suitably, for 5 stars much too small standard room, for adequate food must be outward go, beach but very good, if you the cleanliness the beach-toilets and the beach not count. Permanent supply problems at the bars and restaurant-for 5 stars a shame. The timely (before dark the duneklheit ) room service you have to beg. read more
Nannon
For me, the best holiday
- Recommended hotel
- Singles
- Translated
- Beach holiday
- December 2012
For me was the hotel this is it for me. The staff and the guest relations Katja were very nice and friendly. Since there were mainly russian guests in the hotel were, was you as a german guest you a minority, but one was very good from the staff treated. Room was always clean, daily fresh towels and drinks was refilled.
Food was it was delicious, especially in the german restaurant extra charge for the german guests was. The gästebetreuerin Katja it was for me a very good time there, it is simply great and has explained. read more
Angelika
A lovely vacation, definitely again!
- Recommended hotel
- Couples
- Translated
- Beach holiday
- November 2012
Hotel with approximately 400 rooms - good condition all inclusive-average age very mixed - lots of russians read more
Katharina
Second Russia!
- Hotel not recommended
- Families
- Translated
- Beach holiday
- October 2012
All together the vacation was reasonable, the animation was disappointing and the partly quite unfriendly and annoyed staff spoke unfortunately only Russian. For German tourists no perfect hotel.
We have the best dáraus made. read more
Alex
Nice vacation in Egypt
- Recommended hotel
- Couples
- Translated
- Proof of booking
- Beach holiday
- September 2012
Huge hotel complex, the emerald is almost directly at the beach. When we arrived we were right at the entrance friendly of Katja the german customer service received. Although we hadn't booked sea view, we got one. Rooms at the all in all clean and big enough for 2 people due to carpet was here and there some sand (which probably with a hotel by the beach not quite be avoided)-but we immediately slippers and this didn't bother us.
On one day we also had no towels in the room, but with 35° was air dry not a problem ☺ ...
At the end of september we were only very few german guests, lots of guests from Russia or general asian guests. read more
Susanne
Catastrophic vacation high ten
- Hotel not recommended
- Couples
- Translated
- Beach holiday
- September 2012
To 3 days we are from this 5 star hotel moved, not even 2 would be here justified! From the introduction the room was dirty, the carpet not vacumed and the bathroom not cleaned. The first breakfast there were at 09:40 o'clock neither coffee nor juice, although until 10 o'clock breakfast time. For late risers there was nothing. For swimming then no towels or dried, already used. These became public before the eyes of the guests so practiced. The coffee at the following day was without exaggerating, bright as black tea, so it wasn't a loss, that we on ... the first day not any got. Also in the following days was not vacuumed, there was apparently in the entire hotel no vacuum cleaner, although in the corridor carpet was, the accordingly appeared. The bathroom was not cleaned. The dirt, in the feeder found, was still for the return trip. The room service was limited to beds make, change of towels and with luck, also times toilet paper. At the beach bar walked the cats over buffet and the sparrows kids then romped around very loudly in the bread basket, without the someone causes felt, to prevent. Drinks there was only not chilled in the 150 milliliters softdrinkbecher. Were at 37 degrees in the closet behind the counter stored and served. In the hotel there was sometimes also glasses but also here, from the uncooled bottle. Outside the dining room there was plates and cutlery, when at all then only from plastic. With the 99% russians we had still good can arrange, otherwise if anything, satisfactory would be. read more
Jürgen
Emerald-save your money!
- Hotel not recommended
- Families
- Translated
- Beach holiday
- August 2012
The emerald is one of five located hotels in this massive complex. Is' right' at the beach - one must but nevertheless good 250 meters go. This hotel has the most beautiful pool the complete complex ( therefore also lots of guests of the other hotels here for swimming), but unfortunately without water slides. We also to the slides good 5 minutes had to go, has no one said. There is a map on the entire area, this is true but not completely agree.
At the emerald are 95% russians guest and these are its reputation unfortunately more than fair! ...
The carpets in the hallways are a only an unreasonable condition! Massive stains and dirt never cleaned! I stayed in the whole 2 weeks not vacuum cleaner see or hear it! A dead lizard there was a week at the same place! Also cockroaches we have the first time in our life and the pest controller marched out. ( is probably also due to the food, the dining room up and in the hallways to be put there.
The constant power outages make the use of the lift a risk.
The air conditioning in the hallways respectively in the restaurant cool not really.
All together it deserves the hotel for certain no 5 stars! And our complaints because cleanliness etc. Also nothing Egypt and rammadam to do! read more
Amarina
We were welcomed like old friends!
- Recommended hotel
- Friends
- Beach holiday
- August 2012
Really good hotel, food, rooms and views and helpful friendly staff. Special thanks to Ismail, he welcomed us like old friends and did everything for us with a kindness. A highly recommended place in hurghada in EMERALD Golden 5. read more
Britta
Nice hotel with great care
- Recommended hotel
- Couples
- Translated
- Beach holiday
- August 2012
The hotel is within the golden 5 really with the next at the beach. Beach bar ensures that eating and drinking, chairs are also without nightly reservation still good available and entertainment there are at the beach by local offerers for diving amongst others also enough. Extremely lots of Russians, so the staff also nearly only spoke Russian. Exception is Katja-the ultimate guest service. They explained everything, took care of everything and the vacation locally really pleasant. So a person desires I like in all hotels:-). Thank you very much. read more
Sven
Once and never again!
- Hotel not recommended
- Singles
- Translated
- Beach holiday
- August 2012
Everything but a five star hotel. I was already in many hotels from 4 stars, but the golden 5 emerald is clear distance the worst hotel. I would the hotel maximum ( gracious) three stars give.
The whole golden 5 city complex seemed neglected and dirty. The carpet in the hallways makes the impression, as he would since opening not been vacumed. The staircases is possible regularly full of dirty dishes mostly Russian respectively Egyptian guests and attracts vermin on. Clean tables in the restaurant or in areas in vain. Glasses only with cold water briefly rinsed, accordingly dirty they ... are. You ordered a flat water, so swim mostly some small particles is around, probably from the supply.
For food there was mostly soup, potatoes, rice, steamed vegetables, Chicken, beef, fried fish, pasta, diverse desserts and fruit. Sounds probably in the first moment not bad at, is however everyday the same and the quality was not high-quality. Since it generally with the hygiene not particularly good is ordered, one needs about stomach intestine -problem don't be surprised.
The only positive thing is the friendliness of the staff in the restaurant and house-keeping to point out. These were always accommodating and tried hard, to make the best of the situation. However could these staff not conceal, that the golden 5 emerald a large problem in the leadership. Because most of the staff do the impression, as ran it haphazard and unstructured through the area without to know, what to do and why, and that the guest always and preferred to treat is. Me is in any case incomprehensible as it can be, that you at the bar a drink ordered, the barkeeper then once the guest 3 minutes we, in the meantime, in all peace with colleagues respectively a supposedly private cell phone talk leads, and afterwards only the guests served. And I not only once happens. Professionalism and proper personnel management is in any case something else.
All together I would the golden 5 emerald not again visit and I prefer a complex from international friends hotel chains search. read more
Melanie
The hotel was the last!
- Hotel not recommended
- Families
- Translated
- Beach holiday
- July 2012
This hotel is really the last. I can German Hotelbéwertern only agree. The rooms are filthy, the staff at the hotel unfriendly. In the hallways stacked plates with leftovers. We had 2
Double room only 1, the extra bed was a disaster, the sheets to wet and bloody. The bed linen smelled, would not like to know, who before us is located at the, the mini bar was and was not filled. That means from 1:00 A. M. until 7 in the morning:00 o'clock nothing to drink, etc. The golden 5 is never a five star hotel, for ... me it has not any star and normally, the tour operator this hotel from their offer take, there are but only trouble with the customers. After we with our nerves at the end were we, at a charge, on the next day transferred into another hotel. This had only stars but 1000% clean. read more
Josef
NA Ja!
- Recommended hotel
- Families
- Translated
- Beach holiday
- July 2012
Especially worth mentioning is Katja R. die for the guest care was responsible is the best... Always had time for a nettens conversation and gave us tips regarding shops and price wise... Katja was always friendly and the best in the entire hotel:-) read more
Thorsten
It depends on what you make of it
- Recommended hotel
- Friends
- Translated
- Beach holiday
- July 2012
So in July 2012 I was in the hotel my claim was beach and party.
This was the vacation fair from 22 o'clock the Topaz and from 0A 4 in the disco fresco in the middle the hotel.
The rooms are big however you should not expect that it was so clean, the 5 stars are country category but the basis for this must in any rather bad Wohnvirtel taken his.
There was a vacuum cleaner the engine noise made, that was all. The cleanliness can really to be desired, who alone trying times Cola, Fanta or water on room ... to get, after the fridge is empty, is die of thirst, they have so much around the ears that it always forget despite tip. At least recognize your face and sham a guilt.
Keep you with all of Katja would not have been the vacation are on the beach really a catastrophe been. It is really a gem, sweet nice helpful. You can, of course, probably couldn't witches and if the other Servants don't want is the dear trouble in vain.
We must however on the other side some guests treat the people there as dirt. Smiles and you get mostly a smile back.
What was annoying, was the son of the owner with its Muckibudenkumpels always a thick power at the beach and the staff treated like chattel.
There is lots of Russians and possibly consider one or another German time the other culture and that not always everything with its narrow measure.
If no surprise that there locals Insects life this is also now and then times seen, the needs on the German gnat, Fly or wasp on ice remember.
And you must really all restaurants the hotels Test the Dimond is very good and breakfast is served in the princess.
Under the Premisse that you Katja with adequate you can spend another vacation there, the expectations you should reduce, and no German Krankenhaushygiene expect. Beginning of the year I was in Dubai the palm, they are 5 star, but costs the night there easily 400 Euro not all inclusive read more
Sascha
Great hotel with air upward
- Recommended hotel
- Singles
- Translated
- Beach holiday
- June 2012
All in all a very good hotel. The only thing which really not nice was the number of of the Russian guests. The lag in 99%. However I wanted to vacation and no friends. However were the Russians by tomorrow at 10 until 2 o'clock at night drinking as it is all inclusive was. Also the behavior was not appealing and the cleanliness do you think it definitely not. So were the public toilet' s and the beach not always clean. The staff had in any case always something to do.
If you a problem with the room had it ... was immediately fixed.
The German Katja H. the for the guest service was responsible is the best. Always had time for a nettens conversation and gave us tips regarding shops and price wise. Katja was always friendly and the best in the entire hotel:-)
The entertainment wasn't so great. Either was beach dance made or water volleyball was played. Evening there a few shows and mostly disco whereby the prices in the disco completely overpriced were. Circa 5 €per drinks. That was not good.
As German you had a small VIP status. There was also the table in the restaurant well presented and kept. Also on the check out you can the room yet until 14 o'clock keep what normally is 12 ends.
Each of the to Hurghada fly if one should however always be aware. The people try with all the maximum out of. So is what you can. A tip for erstflieger: the return flight at the airport you can still very nice buy souvenirs. Mostly are price to the one still can negotiate. And the prices the door is possible are very a lot cheaper than the one in the town negotiated! read more
Natalia
So good hotel! I recommend this hotel for rest.
- Recommended hotel
- Friends
- Beach holiday
- June 2012
Very good holidays! I recommend this hotel for rest alone as well as for family.
Also so great that packing service for baggage in hotel Emerald is very good and this service now is available, not need do it in airport. read more
Michael
recommendable hotel, area very well maintained
- Recommended hotel
- Couples
- Translated
- Beach holiday
- February 2012
very nice vacation, hotel has been very good and accommodating around the German guests cared, the unfortunately in the minority were. Sandy beach and water super. Were with the staff very satisfied. read more
Thorsten & Sylvia
great holiday for families and couples in February
- Recommended hotel
- Couples
- Translated
- Beach holiday
- February 2012
a hotel which one definitely should visit and also again visit.
by the variety of restaurant and dinner offered an excellent choice
professional Stand by all employees read more
Susanne
Family friendly, near to the beach, spacious, friendly.
- Recommended hotel
- Couples
- Translated
- Beach holiday
- November 2011
The hotel lies directly at the beach. Great view of the sea we had read more
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