Hotel Hilton Liverpool(4 stars)

3 Thomas Steers Way L1 8LW Liverpool View on map

Average rating

18 hotel reviews

    Rating by categories

  • Hotel in general
    5.4
  • Room
    5.6
  • Service
    4.8
  • Location
    5.8
  • Food and Drinks
    5.4
  • Sport & entertain
    0.0
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11 reviews for this hotel sorted by travel date
Antoine
Maintenance to be improved but good location
  • Recommended hotel
  • Singles
  • Proof of booking
  • Business trip
  • September 2013
This is the 4th time I stay at this hotel and every time the shaver plugs in the bathrooms are not working! Even when you mention this to the reception, they never do anything! Fridge once was not working as were some of the electric plugs in the room or light bulbs dead... Nevertheless, I appreciate the size of the rooms, the quality of the beds, the breakfast buffet and the excellent location close to the Liverpool One shopping centre as well as a lot of excellent restaurants. Consequently, I keep going there... read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    3.7
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
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Antoine
Various quality over time: up's and down's
  • Recommended hotel
  • Couples
  • Business trip
  • July 2013
This is the third time this year that I spend a few days at the Hilton for business reason. This is the second time I have something not working in my room (this time the minibar which was not cooling) and even though reception was informed, nothing was done. I had the same behaviour during my first stay with a shaver plug not working in the bathroom. Again, nothing had been done to correct the problem. No paper/pencil in room this time; No hotel directory neither. Nevertheless, because of its good location aside the liverpool One Shopping centre, with a ... lot of bars and restaurant, I continue going there when travelling to Liverpool. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Quality of food and drinks
    5.0
  • Service
    3.7
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
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Thomas
A well located, pleasant hotel
  • Recommended hotel
  • Families
  • City break
  • July 2013
We were not bowled over by the Liverpool Hilton, but it is well located in Liverpool One, right next to a modern array of shops and restaurants. The room had a nice view, although it was modest in size. The first issue was hairs on the towels, although this was dealt with efficiently. I don't think we got a room upgrade with my HHonors Gold, but we were given exec lounge access. The breakfast and gym facilities were good, but the exec lounge was pretty poor. Even at peak time it didn't serve much in the way of food or ... drink, and seemed a rather grudging concession to the requirement to have one than the customer perk it should be. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Antoine
Nice hotel well located; some improvement needed
  • Recommended hotel
  • Singles
  • Business trip
  • June 2013
This is the second time I am staying at this hotel in 2013 and the electric plug in the bathroom was not working (I had the same behavior during my previous stay in another room/floor). Aditionally, a light bulb not working in the bathroom; it was not changed even after mentioning it to the reception. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
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Antoine
Overall good, but some basic issues
  • Recommended hotel
  • Singles
  • Proof of booking
  • Business trip
  • March 2013
Electric plug for shaver located in bathroom was not working. Front desk was informed but nothing had been fixed when returning at the end of the day. Shampoo bottle half empty upon arrival. Coffee/tea tray not very clean in room. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
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Tyler
Hilton quality
  • Recommended hotel
  • Singles
  • Business trip
  • November 2012
The Hilton brand by itself inspires confidence in the property, and this does not disappoint. The Hilton Liverpool is well located, with big rooms and good service. The bed is great and isolation is perfect. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Lionell
Another pleasant stay! archived
  • Recommended hotel
  • Singles
  • Business trip
  • May 2012
Another pleasant stay at the Hilton One, always stay here for business trips. Staff at reception is always friendly and helpful. Proper breakfast in the morning and the lads working the bar are always up for a talk and they know their drinks. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
Close
Martin
Super location for a Liverpool Trrip archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2012
Our in short: for a Liverpool there is no better location: the Albert Docks are in a short walking distance away. Also the pubs (Cavern Club ) are in the immediate proximity and the mall was there. We had bad luck, since our bed sheets worn and in the morning only in tatters hanging. It was then naturally fixed. Also the hotel was very full, so we got for breakfast only a space in the hallway outside the front desk. The Frühstückpersonal did his best, but it was also not with the guests after, so it was more chaotic at ... the buffet. ( English and continental) we would but for the next Ma stay there again! read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
Close
Jürgen
Commodity Business- hotel with small weaken archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2011
Large, modern Stadthotel in top- location, Built CIRCA 2008 with guests from all men Countries. breakfast Inclusive. read hotel review
  • Room
    5.0

    Good, modern Business Standard. Large, with a large closet and desk. flat screen with 20 programs (german: only sat. 1 Austria-well). Intolerable for me, that in the hotels this class Wi-Fi still subject to a charge is (circa 6. 90 GBP).

  • Gastronomy
    0
  • Service
    4.0

    Basically good service, however were the waiting times in the bar sometimes quite long. Front desk okay-but friendly. cleanliness the public toilets after 22 o'clock unacceptable!

  • Sport & Leisure
    0
  • Hotel
    5.0

    Large, modern Stadthotel in top- location, Built CIRCA 2008 with guests from all men Countries. breakfast Inclusive.

  • Location
    6.0

    the location is brilliant and convenient: on the one side of the town center with large, new shopping center (and behind the pedestrian precinct) and many restaurants, as well as currently small Christmas market, on the other The waterfront. At the back of the hotel the Central Bus Station. Although the hotel on a 4- spuringen street lies in the rooms no traffic noise. For city-and business travelers top!

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Johannes M.
direct where the'music' plays archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2011
The Liverpool Hilton is a really new hotel direct at the end of the new shopping center 'Liverpool one', exactly opposite the Albert docks. all major sights as the area around the Albert docks or music scene around the Cavern Club is just a short walk. The hotel itself tactual well equipped. Identify but if you with de rReservierung ask, that your room is not at the bus station is located. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Chris
Solid hotel in good location archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • September 2010
Good business hotel, clean and modern. The rooms and beds are highly recommended, everything clean and good room service! The gym is well equipped and decorated in a modern style and includes all important exercise equipment. The restaurant is decorated in a contemporary style, the breakfast buffet is extensive and Intercontinental. Only the English cuisine in the restaurant not my personal taste. For city breaks or Businesstrips thoroughly recommended! read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close