Hotel Riu Palace Maspalomas(4 stars)

Avda. Tirajana, s/n Playa del Inglés - Gran Canaria Show map
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Average rating

5.3/6

703 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.3
  • Service
    5.6
  • Location
    5.1
  • Food and Drinks
    5.5
  • Sport & entertain
    5.0
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297 hotel reviews in Englishsorted by travel date
Manfred
Nice hotel directly at the dunes

  • 4.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2013
This was our 4. visit in this beautiful hotel you also because of of the good reviews at holdaycheck. Dazzling white, in good condition presented the Riu Palace Maspalomas. Two large pools, kid's pool and sufficient beach chairs. It is handicapped accessible and suitable for older people (for example access for wheelchairs into the pool, and ramps at the stairs, etc.) The hotel has 368 rooms and suites, on a maximum of 4 floors. The Riu Palace hotel was opened in the year of 1989. In the summer 2003 a major renovation was completed. Most of the rooms you ... have a great view over the dunes and/or the beach. To the beach through the dunes it was about 800 meters. = 30 minutes! In february was the guest structure very mixed, from very young to older everything available, with german-speaking tourists from around 50 to 60 certainly in the majority. read more
  • Room
    4.0

    There were different room sizes, we had a double room in 2. floor with partial sea view. More than enough for us, since you were the whole day on the way is. The double room was tastefully decorated, with 2 chairs, a large clothes closet and a mini bar at acceptable prices, but was not tested, because very good bar in the hotel. The air conditioning was pleasantly still and easily adjustable, in addition, a ceiling fan was available. Everything very clean and tidy. There is sufficient german tv programs, ARD, ZDF, RTL, satellite. 1 and ntv. Use of the electronic safe is for 14 Euro the week recommendable. The bathroom had large mirrors and all the usual facilities bathtub-shower and bidet, shower gel, shampoo, available. The old hair dryer on the wall is not up-to-date anymore, when will this finally replaced? The towels are on request changed daily. The balcony with 2 beach chairs and a small table. Cell phone reception (t-d 1/movistar ) not a problem.

  • Gastronomy
    5.0

    Breakfast: great juice bar, here there are freshly squeezed juices! The dinner in two meetings 18:00 or 8:00 p. m. taken. There was a cold and warm starters buffet. Especially highlighted is the diversity the buffets. If in the morning for breakfast as well as in the evening there was a really huge selection of different meals. The dishes it tasted really good. Recommendable is the à-la-carte restaurant 'crystal' the as a part of the half board when interest is free of charge.

  • Service
    5.0

    The service is perfect! The staff are all exceedingly friendly. Almost all of the staff, the came into contact with tourists, were multilingual (spanish, german, english, french). You get on request a free bathrobe. The beach towels were on request daily (08:30 until 11:30 a. m.) changed.

  • Sport & Entertainment
    5.0

    Both pools are enough chairs with cushions and umbrellas available. You have every day two new towels gotten. Pool, pool bar and hotel area were very tidy and clean. But also there are many beach chairs were reserved. Especially great i found the service by the pool, regularly came waiters and you could drinks, coffee and so on. Order; what you in glasses (plastics) or cups served. There is also a fitness area of well equipped is. Hairdresser at the spa area, sauna and steam room with a nice relaxation room with bad weather. Massage treatments were qualified staff good. At the beach you pay per day 2,50 Euro per beach chair and 2,50 Euro per umbrella. One set for 2 people was then 7,50 Euro. For the internet access, there are three computer's., for 10 minutes 1 €, for 30 minutes 2 €requires, but often occupied. It now belongs to the standard good hotel, that wi-fi in the rooms there, this is unfortunately in the Riu Palace Maspalomas not yet the case. For owners with notebook, or smartphone is wi-fi only in the lobby offered free of charge, the one receives access code at the front desk.

  • Hotel
    5.0

    This was our 4. visit in this beautiful hotel you also because of of the good reviews at holdaycheck. Dazzling white, in good condition presented the Riu Palace Maspalomas. Two large pools, kid's pool and sufficient beach chairs. It is handicapped accessible and suitable for older people (for example access for wheelchairs into the pool, and ramps at the stairs, etc.) The hotel has 368 rooms and suites, on a maximum of 4 floors. The Riu Palace hotel was opened in the year of 1989. In the summer 2003 a major renovation was completed. Most of the rooms you have a great view over the dunes and/or the beach. To the beach through the dunes it was about 800 meters. = 30 minutes! In february was the guest structure very mixed, from very young to older everything available, with german-speaking tourists from around 50 to 60 certainly in the majority.

  • Location
    4.0

    The hotel located right next to the dunes, at the end avda. De tirajana a street with many shops, restaurants, pubs and hotels. Opposite from the hotel a small supermarket is for newspapers or things of the daily need. The nächsterreichbare shopping center is the Centro Comercial Cita, which contained the usual stores, but all was very run down. At the asian photography stores, is cautious, this also applies to shopping centres Kasbah and Yumbo. Are better for shopping in the good boutiques in the new promenade in Maspalomas. With the bus for 1,40 Euro for example with the line 25, 30, 33 or with the taxi for about 5 €.

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Chris
Perfect for us!

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
The hotel according to catalog 368 rooms. The hotel for its age, still in very good condition. We have the hotel with half board booked. At the beginning of carnival season, also some children to the older guests associated. The nationalities were mostly from Germany/Austria represented. This time were also noticeable, because of the language, lots of guests from Scandinavia there. read more
  • Room
    6.0

    We had a room with a huge balcony. This was both from the bedroom, as well as from the living room to reach. The balcony with loungers, fußtischchen and a table equipped. We used the balcony because of the strong around fliegenenden sand not really. Our bathroom was big enough and equipped with a bathtub. Our room we could because of the two existing rooms excellent and fully use. The mini bar was with the usual beverages. The air conditioning we didn't use.

  • Gastronomy
    6.0

    In the hotel there was the main restaurant, where you the breakfast and with the half-board also the dinner (two meetings with window table assignment) occupieth. The food was tasty and good quality. The platters at the buffets were again and again refilled. So it was always everything was always available. The krystal restaurant is with the half-board inclusive. One must only a table in advance. Also here was the atmosphere very tasty. By the pool can one small dish either in the restaurant or now directly on the pool chair to take. The lunch offered dishes were partly somewhat it was expensive there. In all areas of the restaurants and bars was the cleanliness exemplary. The price of drinks however, are for a hotel just. In the more immediate vicinity of course you could a few Euro save. We gave tips gladly; this will also gladly accepted. However the service is in this hotel not dependent on tips.

  • Service
    6.0

    This time were, as always, all employees very friendly. We felt really like at home. Our previously expressed desires were to 100% implemented. All of the staff were with us german. Our room was very thoroughly cleaned. For the balcony herumfliegenden sand is not responsibility. We had no complaints.

  • Sport & Entertainment
    6.0

    The hotel has two pools. A wellness pool and ein'normaler' pool. Both are heated. The condition is the age appropriate. A few mosaic tiles were missing, but the bothered us not. But lighting in the pool renewed. Beach chairs, cushions and umbrellas we have every day can get.

  • Hotel
    6.0

    The hotel according to catalog 368 rooms. The hotel for its age, still in very good condition. We have the hotel with half board booked. At the beginning of carnival season, also some children to the older guests associated. The nationalities were mostly from Germany/Austria represented. This time were also noticeable, because of the language, lots of guests from Scandinavia there.

  • Location
    6.0

    The hotel lies somewhere in the middle. Directly at the dunes, therefore, of course, a very exposed location. To the beach, in other words sea, you have to have a walk of 20 minutes. The nightlife with bars, restaurants and shops are in the surrounding area from 5 minutes to... Within walking distance. A small supermarket is directly opposite.

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Michael
Top -hotel in the best location!

  • 5.3 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
The Riu Palace Maspalomas remains for me the hotel on Gran Canaria! read more
  • Room
    4.0

    The rooms are decently furnished. The cleanliness of the rooms is perfect. We had booked a junior suite to a nightly service with new towels etc. Belonged. The furnishing and the baths are but not completely modern anymore, there were once again something being invested. In addition it is today for the standard good hotel, that wi-fi on the rooms there is. This is unfortunately in the Riu Palace Maspalomas not yet the case.

  • Gastronomy
    6.0

    The food in the restaurants of the hotel is excellent. The morning we ate breakfast on the terrace in the open enjoyed, a light lunch you could directly at the pool or in the pool restaurant one. In the evening there was a extensive buffet in the restaurant (no typical dining room ) available.

  • Service
    6.0

    I do not have already very many top hotels, business and private. I have also already more luxury experience, in Dubai, New York, Aruba, Ibiza or Las Vegas. The service in the Riu Palace Maspalomas pleases me still the best. He is friendly and pushy, as a good service should be. The friendliness starts with the manager and goes over the waiters, maids to gardeners further. Work really good service!

  • Sport & Entertainment
    6.0

    The hotel has two beautiful pools, in a subtropical garden are accommodated. Chairs are always abundant. The pool area with a view of the dunes of Maspalomas is at the heart of of the hotel.

  • Hotel
    5.0

    The Riu Palace Maspalomas remains for me the hotel on Gran Canaria!

  • Location
    5.0

    The hotel is located in best location, directly at the dunes of Maspalomas. The hotel is a peaceful oasis and relaxation and nevertheless is one in a few minutes in the center of Playa del Ingles.

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Bianka & Uwe
Hard to describe-you must experience it

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
The spacious, very well maintained property about 370 rooms and is in a visually attractive condition. All spaces are very clean. The hotel offers half board, for a fee you can at the lunch snacks and in the afternoon coffee and cake. Beside the main pool is located in the hotel a small children's pool, a second smaller pool, and a jacuzzi. In the wellness centre you can let yourself be pampered. A room with 3 computers-places offers the possibility the internet to use. Is a place with printer equipped, so that you amongst others his boarding pass after the ... online check-in printing out (power on demand but also the front desk). We were at the end of january/ beginning february here. The hotel was almost fully booked. The average age was between 40 and 70, but partly also younger, many couples, also homosexual, little children. The guests came amongst others from Germany, England and from northern europe. The entire audience was very pleasant, therefore the hotel overall quiet. read more
  • Room
    6.0

    We had a large, very clean room with a large semi-covered balcony. The furnishing was certainly not super modern, but everything was very well-kept and comfortable. A large wardrobe, wide and comfortable beds, two easy chairs and a dresser belonged to the furniture. A fridge was in the room, on the flat screen tv could be some international channels. The bathroom was large and very clean. The cleaning of the rooms has here again an extra compliment. Always affectionately creative decoration's palms were cleaned daily ☺

  • Gastronomy
    6.0

    The dining room is quite comfortable furnished, although he very big is. Breakfast can be also to of the terrace, but unfortunately the pigeons disturb, but it wasn't the hotel nothing for it ☺ In the evening there are 2 meal times, you have to decide for a time and received an assigned table. Here too wish, of course, according to the capacity, be taken into account. The food is very good, varied and absolutely hygienic, and fresh. In the morning there were different bread and bread rolls, jams, muesli, fruit, several cheese and cold meat, various freshly prepared egg variations, desserts, sausages, tomatoes and so on. There are many fresh squeezed juices, a separate offer for diabetics and every morning there was sparkling wine. In the evening there was next to various salads, specialty cheeses, two soups and a warm vorspeiseangebot, nationaltypical courts, noodle courts, grillvariationen, again and again fish specialities and a great dessert selection. The dishes are very good taste, just a sex. The price of drinks for dinner are moderate. There is also the possibility as a part of the half board in a to the hotel 's restaurant after advance notification to eat. The we didn't use, but it looked inviting. The waiters all were very pleasant and very attentive.

  • Service
    6.0

    The service is almost unbeatable. All the staff in all areas are very friendly, courteous and in your stay efficient. All wishes/ requests are immediately dealt with. At the front desk the most employees spoke german and english. But if neither in spanish, still communicate in english, is also the waiters understood well. Pool towels can be exchanged daily, a medical supply becomes lived, cars could also in the hotel be rented. Already on arrival you with a glass of sparkling wine welcomes, the luggages are into the room and the reality of the hotel very well explained.

  • Sport & Entertainment
    6.0

    Beach chairs and umbrellas were sufficiently available. We didn't use the pool area, but could see, that after breakfast enough chairs were available. In the evening there was a 'light' entertainment and live music. But there were enough entertainment possibilities in the place. But you also in the evening very pleasant on the terrace can sit.

  • Hotel
    6.0

    The spacious, very well maintained property about 370 rooms and is in a visually attractive condition. All spaces are very clean. The hotel offers half board, for a fee you can at the lunch snacks and in the afternoon coffee and cake. Beside the main pool is located in the hotel a small children's pool, a second smaller pool, and a jacuzzi. In the wellness centre you can let yourself be pampered. A room with 3 computers-places offers the possibility the internet to use. Is a place with printer equipped, so that you amongst others his boarding pass after the online check-in printing out (power on demand but also the front desk). We were at the end of january/ beginning february here. The hotel was almost fully booked. The average age was between 40 and 70, but partly also younger, many couples, also homosexual, little children. The guests came amongst others from Germany, England and from northern europe. The entire audience was very pleasant, therefore the hotel overall quiet.

  • Location
    6.0

    The Riu Palace Maspalomas is located on the edge of town from Playa del Ingles, directly at the dunes, the Maspalomas extend. The beach a ' the dune hike ' about minutes. Along the beach you will find again and again beach chairs/umbrella oases. Directly opposite of the hotel there was a small supermarket, just a few minutes' walk of several bars and restaurants, as well as the shopping and entertainment centre 'Cita'. More center, as for example the 'Jumbo', you will find in the kernort of Playa del Ingles, about 2 kilometers away. A bus stop is in the immediate proximity, a few parking spaces at the hotel, additional parking in the surrounding streets. With a rental car the hotel less than 30 minutes from the airport to reach.

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Waltraud
Excellent, in a great location, food is great,

  • 5.4 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
We wanted to a week time out and it was worth it. Especially good we found the selection and quality the food and the very attentive staff. Because of its location pleasantly quiet at night. Drink prices and a very good selection. Beautiful, well-kept complex with access to beach promenade, refreshing coolers pool to swim with lots of space, 2., somewhat smaller pool with massage and jacuzzi. Great view to the dunes, from which you to the lighthouse hiking can, trip to Puerto Mogan very recommendable. Taxi price very reasonable. Pleasant temperatures in december. read more
  • Room
    5.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Anna
Again and again beautiful experience, one never learns from

  • 5.3 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
We could unfortunately only 10 days remain, a wonderful, well-kept house, great buffet, pleasant staff, Heat. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Alex & Chris
It was already better

  • 5.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
The hotel convinced by the lots of regular guests all year. Unfortunately, we were partly not dealt with as such. Our wish (up-grade) were not really met. Of course we had a sea view room, (small up-grade). But after examining the application forms had we simply an arbitrary management of the employee saying, although we in time logged on. On the day of departure we went early from the room, although us longer assured was. It was twice asked why we still in the room are. Last we were two invoices attached, the room number (not) on the invoice were. ... Three of the four are charged agreed. We are going back. Alone simply because of the many well-known in the hotel and the many employees, the a very good stammkundenservice offer. Unfortunately the front desk here this time by. But punkteten but all other spaces. Everything was as always. After several stays knows you stop. read more
  • Room
    5.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    6.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Wilhelm
Almost as with friends...

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2012
A very good hotel with better staff : you just feel great and always come would gladly come again. Nevertheless some criticisms: - wi-fi only available in the hall and not on the rooms (but free of charge) - in the bathrooms : too few shelf space, not enough hooks for hanging bathrobes etc. - in my opinion biggest problem: Facilities and decor are outdated. The hotel is very well maintained, but in the not on the amount of time... read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Fritz
We shall now proceed to the next year's end again

  • 5.8 / 6

  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • December 2012
With 11 people in our family we were from the 26. 12. to 02. 01,13 in the Riu Maspalomas palace and between holidays dated family celebration celebrated. Already prior to the management with our local travel agency phone, to formulate wishes for our family celebration of the keys. When we in the hotel arrived, was a long table prepared and excellent set. The some previous visits well-known service was, as we already knew, very accommodating. For us it was as hosts a delight, with almost all members of the family in the morning and in the evening work on ... the long table to food and family entertainment to maintain. All participants were thrilled by the great service. Our completely special thanks we would ask mr director Roberto j. pronounce, of his long-standing for the hotel operating staff again and again creates, a the whole establishment appreciable atmosphere to create. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Harald
A very good

  • 5.5 / 6

  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2012
As other people, the hotel is overall a bit dated and it would be appropriate, the a or other to renovate. The mattresses are not more great and the gym is pretty run down. Overall fits however everything very well together, it didn't bother us in the slightest, the furnishing of yore is. We were there over christmas and new year's eve the food was excellent, particularly the gala menu on these two days. Loungers by the pool to get wasn't a problem, so not a soul must in the morning around 5 rise and these reserve. The guests were ... mixed, although the regular guests the generation 60 plus already were in the majority. Stress, i must the staff's hospitality, you get in very good hands for. Conclusion, the coming christmas again. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
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Gerhard
Spotless hotel with super service

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
A hotel, that during imperial? Built? Spotlessly clean, snow-white, with spacious rooms, wide beds, (mattresses with springs, the movement factor were), a large bathroom, in the whole hotel mirror, mirror, mirror. Even at the ceiling in front of the elevators. The lifts are also getting quite old! Two pools in a palm garden, very well maintained. Hotel lies directly at the dunes of Maspalomas. To the beach it is through the dunes strenuous and far, therefore still further! Service and food phenomenal. Morning champagne breakfast, evening caviar. Not our cup of tea, but great! Restaurant staff very attentive! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    3.0
    Other leisure activities available
    5.0
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Hans
Quiet hotel in a dream location

  • 5.1 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
Good hotel, well situated, very quiet. The unique view of the dunes like is in the right place here. Gladly again.! read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
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Gisela
Trotzm small problems a lovely vacation

  • 5.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
The loungers are already very early in the morning occupied, but very often not used. Although in the brochure Pointed out, that are not to reserve, is from the hotel not Respected. We thought that this was a pity. Unfortunately we had several times problems with the sanitary facilities in the bathroom. read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    5.0
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Monika
Nice christmas days in Riu Palace

  • 6.0 / 6

  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2012
Very nice clean hotel area in 2 parts is, as a public passage is the dunes run. You will very pleasant welcomed with a glass of prosecco, the on the beautiful terrace can, meanwhile, the luggages to the room brought, over the christmas season were also many families with children and younger couples. read more
  • Room
    6.0

    The rooms are well equipped with a beautiful marble bathroom, flat tv, mini bar, telephone, safe (free of charge in TUI premium) large wardrobe and drawers. Large beds 2 large chairs. On the balcony there were 2 beach chairs and a small table and a wandständer. On the upper floors is a fantastic view over the dunes!

  • Gastronomy
    6.0

    It was half-board was offered in the morning and in the evening in buffet form, there was the restaurant krystal (where one had to reserve) in the evening there were 2 meetings 6:00 p. m. and 8:00 p. m. and one had his own fixed table. The breakfast you could outside on the terrace enjoy. The buffets were more than enough and there is something for everyone. (as in all Riu hotels) On christmas day, the directorate a aperitif on the terrace offered, at 20:30 o'clock it was then so far for on the right side. The buffet was lonely ' great ' the drinks were free of charge mineral white/red wine and prosecco there was as much as you wanted, the glasses were always refilled! Unfortunately, there were also here some guests not on the clothes order to fit could!

  • Service
    6.0

    The whole staff is very friendly and decent. Speak nearly all german. Our room desire was fulfilled! Everyday the rooms were thoroughly cleaned. The wake-up service worked on the day of departure, also coffee and a cold breakfast.

  • Sport & Entertainment
    6.0

    It has 2 pools, hot tub and a large sunbathing area under palm trees, the chairs and sunscreens are free of charge. The mats could be renewed, which are already quite thin and worn. The christmas season was always live music at the pool restaurant. Various massages were also offered.

  • Hotel
    6.0

    Very nice clean hotel area in 2 parts is, as a public passage is the dunes run. You will very pleasant welcomed with a glass of prosecco, the on the beautiful terrace can, meanwhile, the luggages to the room brought, over the christmas season were also many families with children and younger couples.

  • Location
    6.0

    The hotel lies at the end of from Playa del Ingles, directly the the dunes. At the main entrance to the right is a small hyper Dino, where one mineral water and etc. Get. Straight ahead the road high about 10 minutes away is the shopping center Cita, but nothing special and very old! The taxi stand is in front of the hotel, for 5 Euro on the day or 6 Euro at night you drive to Maspalomas/and meleonoras, there very nice shops and a large well-maintained shopping center, Varadero, where you can shop well. The beautiful promenade with the many cafes is wonderful!

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Andrea
The christmas stress successfully escaped

  • 5.7 / 6

  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2012
The hotel works from the outside very well-kept and pleasant. Also required inside this impression clearly fort. Everything is very clean and the reception very friendly. Wifi is in the lobby and in parts of the terrace available and free. It is possible the bar, the lobby bar and the pool bar available - meals are in buffet form or dinner a la carte. The guest structure during our visit was mixed, mainly german and englishman, mainly older guests. read more
  • Room
    5.0

    Our standard room was large and in good condition - not new, but well maintained. Flat screen, plenty of storage space, unfortunately no garderobenhaken, large terrace, large bathroom with a bath

  • Gastronomy
    6.0

    Breakfast buffet was diverse with 3-6 types of ham and sausage, up to 5 types of cheese, fresh juice (in incredible 7 kinds-when we were there, there were the kiwi, banana, watermelon, melon, pineapple, orange and strawberry), fresh eggs, yogurts in more than 5 sorts (nature, pear, lemon, strawberry, coconut and so on), cereals, daily changing themes (additional counter with cheese, or local specialties and so on). Bar with special diet or particularly healthy fare, as well as an additional coffee maker, the espresso is.

  • Service
    5.0

    The welcome is perfect, it was very good speak german. All questions (faxes, gas station, in-room safe) were quickly and competent answered. The room was daily (almost always) at the same time cleaned, terrace also. The only fault the dirty glasses in the minibar. So a deduction.

  • Sport & Entertainment
    6.0

    2 pools by the bridge over the access to the dunes. 1 pool with various massage jets, 1 large 'swimming' pool and a jacuzzi. Absolutely enough loungers available - the tendious reserve there is instead, but in understated framework. ' Swimming ' pool has a few small cracked mosaic (about 2 times 2 centimeter) which is not even nearly mind-it takes place daily in the morning the cleaning of the pool instead of. There is no animation at the pool and a excellent pool service, as well as good to very good snacks (hamburgers variation is my absolute tip!)

  • Hotel
    6.0

    The hotel works from the outside very well-kept and pleasant. Also required inside this impression clearly fort. Everything is very clean and the reception very friendly. Wifi is in the lobby and in parts of the terrace available and free. It is possible the bar, the lobby bar and the pool bar available - meals are in buffet form or dinner a la carte. The guest structure during our visit was mixed, mainly german and englishman, mainly older guests.

  • Location
    6.0

    The dunes of Maspalomas close directly at the hotel at (or vice versa-as you want ☺ ) the hotel is in two parts separately, the effortless by a small bridge possible to cross. Divided so, because in between the general access to the dunes is what you on the complex even were not good. The hotel is located at northern end of the Playa del inglese and there are a couple of minutes (5-10) walk up to the hotspot and highlife. The bus stop of the extensive public network is directly in front of the hotel Shopping possibilities to 'normal' prices in approximately 20 meters distance (supermarket hipermercato )-has almost everything you need.

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Ingrid
Great hotel with great staff

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2012
The vacation in this hotel really pleased us. We will come again. The authority in all areas was excellent. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Gerd
Unfortunately this time with departures

  • 4.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Recently have small but significant changes in the hotel took place. The bottle of wine for dinner is now no longer for the next day reversed. If they weren't completely exhausted, you could take the bottle with me or must on the next day reorder. It was even the regular guests not communicated, but one was with this fact on next evening simply 'surprised'. During dinner was now instead of 2. salade buffet a kind of ' fusion food ' buffet furnished = small on noble prepared portions, which too many from fish dishes were. The cheese is now also ... not more served at the table, but is also at the buffet arranged. Looks everything good, but more chaos at the buffet, since, there are now many more people only an existing salad buffet accumulate. What has not changed, are morning reserving pool of the guests by towels. Stay there loungers from 8 to 11 o'clock unused, because the people in peace breakfast and then to the 'reserved' couch in the first rows want to. What from hotel staff also be tolerated, is the treat of tables in the morning. Many want to be breakfast on the terrace sit. Regular customers, like for instance the gentleman with the many flags, block in spectacle cases, books or drinks the tables around, to for people didn't get reserved, which one gladly to around me. So are tables also times 2 hours unused, while other guests desperate for a free table in the sunny outside area search. If you expected, that in this hotel the upscale category only well-kept people anfinden, is also disappointed. Wild line, crowd and led eventually to wrangling are completely normal. And the people of the older generation. There were already times handbags thrown, to get a free table to get. Also with the staff was apparently saved. Somehow, it seems since the end of the year 2012 everything on low flame to walk. We drive already many years to this hotel and ask us, whether it is not time, time, after a alternative to look for. This time we extremely noticed, as badly soundproofed the rooms are. We have both sides the neighbors snoring, as if this next to a in bed are. If you have the above beschriebenem live, which is the hotel most warmly recommended. The food is furthermore good to very good, even if the selection somewhat shrunk. The staff are friendly and the location good. I would advise anyone a rental car recommend. In 2 weeks stay you drive but time to Las Palmas or to the shopping in the Carrefour. Then there is independent and the rental car cost for several excursions on the whole also no more than a taxi. read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.8
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    4.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    3.0
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Barbara
Feel good hotel

  • 5.3 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2012
The house is very well organized and very personally led. Particularly the excellent service is To point out. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Holger
Pure relaxation

  • 5.9 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2012
The hotel and the location and the view of the dunes and the sea was beautiful, Also the beach is nor on foot easy to reach. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Dieter
The lack of protection for non-smokers in the outdoor area

  • 4.3 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2012
The patio area is for non-smoking a disgrace, because this area of all smokers Used. It is a non-smoking/r breakfast or cocktailgenuss in the evening -in the outdoor area- hardly possible. A separate smoking corner is force necessary! read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
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