Renaissance Lucerne Hotel(4 stars)

Pilatusstrasse 15 6003 Luzern Schweiz View on map

Average rating

19 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.3
  • Service
    5.6
  • Location
    5.8
  • Food and Drinks
    4.8
  • Sport & entertain
    3.0
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13 hotel reviews for undefined sorted by travel date
Michael
Nice hotel in Beautiful Lucerne
  • Recommended hotel
  • Singles
  • Other stay
  • May 2014
This hotel is right in downtown Lucerne. It offers nice rooms and a great breakfast with many offerings and local foods. The hotel is a short walk from the train station and I found the staff very helpful. Nearby there is a concert hall with relatively inexpensive food for this very expensive city. A very well located and nice hotel not far from the lake and main drag downtown. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Mark
Beautiful rooms and nice location
  • Recommended hotel
  • Singles
  • Business trip
  • October 2013
Very centrally located in the new part of the town vey close to the main railway station. The rooms are very nice and recently refurbished. Breakfast is rather basic but sufficient. The hotel has a mexican restaurant/bar adjacent to it which is nice if you do not want to go out for diner or a drink. Ask for a room in one of the higher floors. On the 1st floor you might be bothered by the noise of the bar next to the hotel. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Lars
My address in central switzerland
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • March 2013
In the meantime, the Renaissance Luzern thanks to numerous business stays in the town to such things as a 2. home for me has become. The big plus is the constantly friendly, helpful and accommodating staff, this the rooms are very comfortable and well equipped. The minibar could be a bit more generous be filled and the gastronomy in the house could from time to time sometimes variation in the menu up, but otherwise is the offer of the hotel at least for short stays in the region excellent. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.3
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Sandra
Central hotel in Luzern
  • Recommended hotel
  • Families
  • Translated
  • City break
  • December 2012
We have three standard double room, the were of various sizes. Apparently there are larger differences. Our room was quite large, with a spacious bathroom and one-sided durchsehbarer disk. The hotel has a central location nearby the train station, the schifffahrtsanlegestelle and various restaurants/shopping. The rates however also not cheap (chf 270). Breakfast is not included in the price and we therefore for a brunch on the lake of lucerne decided. A little i was surprised about, that at the front desk no speak german was... read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Kristin
Bathroom with sliding door?
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • October 2012
If not the bathroom a sliding door had, not fully close (= no-go), the mattress somewhat softer and would have been the breakfast tasted better would have, I would have the stay very much enjoyed. The location is excellent, the furnishings with wi-fi, tv etc. Optimal, blue bar and suite lounge bar in the immediate vicinity... In view of these subjective experienced faults I found the price amount of nearly 300 chf for one night as a couple with parking and breakfast too high! read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Carolina
Nice hotel in a central location
  • Recommended hotel
  • Couples
  • City break
  • August 2012
The hotel is in a very central location and within easy walking distance from both the train station and many of the sights in Lucerne. The room was not very big, but beautifully decorated with many nice details. The room and bathroom were both very clean. The hotel itself is well kept and the staff was friendly. Would stay again and would recommend it to people looking for a good hotel in Lucerne. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Florian
Nice hotel, centrally located, friendly, small rooms archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2012
The hotel is in a beautiful old building in the city centre, the a (but matching) contrast to the modern interior offers. The lobby is very small, with little seating and two small check-in countern, but nevertheless we never had to wait long, even when the hotel was fully booked. The staff was friendly and attentive. For statuskunden in the hotel program might be interesting, that it was no club lounge is, and that the upgrade opportunities because of the rather small size and the good utilization not always are given (even if i warned, i unfortunately not upgrade could ... be due to load). Breakfast should have been but free for statuskunden (but not eaten). There are no wellness einreichtungen as sauna, gym or pool, but well, it is a small city hotel. The hotel restaurants (including the pacifico) and the hotel bar (blue bar ) were very good busy, mainly from luzernern apparently, what a good quality speaks. One could smoke only in the 'smokers lounge' or on the seats. Apart from that, the hotel is a non-smoking hotel. I had a stay two nights booked, belegungstechnisch i could for the first night only one standard room, for the 2. night only a deluxe room (after category standard). The standard room was on the 5. floor with a view of the inner courtyard and was with about 19 meters ² rather small, the bathroom compared to the bedroom more generous, with a skylight to the courtyard. The bathroom had a large shower cubicle and was nicely decorated. The windows left open. At badamenities was everything available out of shower gel about shampoo and body lotion. The room was brightly decorated, with a very small desk and swivel chair (no further seating), while the comfortable bed the main surface took. A wall was an artistic city of Luzern pressed. The ceiling was a stucco ceiling. A flatscreen tv (32 centimeter) hung on the wall with the main german channels and the other swiss transmitters. At the check-in we got still access codes for the internet via wi-fi internet access (a bit slow). The room was clean and air-conditioned (blower in 3 stages controllable). It was actually very comfortable. The deluxe room (2. night) was significantly larger (also on the 5. floor in our case), with a view of the pilatusstraße. There were two window in the bedroom (no in the bathroom), and here there is also a comfortable armchair. The mini bar was in the way only meagerly filled with two bottles of water and two chocolate bars (on demand it is probably completely fillable). In the deluxe rooms there was also a room safe, iron/ironing boards, and two complimentary energy drinks. Although it to the street lag, it was due to good sound proofing quiet. The rooms further down, in particular on the 1. floor, but determines louder, since on the ground floor a bar and a disco. The deluxe room was aufenthaltsdatum good 90 chf more expensive, would not really say, that it is worth the extra charge was, even if it was a bit bigger (according the homepage 23-25 meters ²). read hotel review
  • Room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    3.0
  • Gastronomy
    0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Alexander
A great place in a very central location. archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • April 2012
During my short stay I felt really comfortable. Very friendly front desk. I had booked a junior suite as rooms, which very big and with all comfort equipped even with NESPRESSO coffee machine. I would gladly come again. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Waldemar
Good location in the beautiful Luzern archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2012
The Renaissance is conveniently located within walking distance to the train station. All interesting points beautiful city Luzern you can reach easily on foot, the boat dock also. The hotel is at best three star superior; a lobby, this name deserve, does not exist. The standard double room has a very modest size; you can as a couple bear - however nothing more. Either you book a higher room type (which probably a few Square meters offers) or equal to another hotel. Recommendation for the Renaissance with restrictions! read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Armin
very good hotel, 4 minutes on foot from the train station! archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • February 2012
perfect suitable for all who want to stay in the city, and several bars restaurants in the next environment. In house restaurant Paciotti, Fico, (Mexican & bar), as well as the blue bar (bar & smokers lounge), Casablanca (club lounge) excellent breakfast! With great pleasure once again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
Close
Arnold
never again in this hotel archived
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • February 2012
1. the room was not thoroughly cleaned. 2. the staff goes without knocking into the room and that at 8:00 o'clock in the morning. 3. because we in the room a cigarette smoke we had to have 150:00 CHF buses pay. read hotel review
  • Room
    2.0

    Not clean. In February it had leftovers of fireworks on the balcony.

  • Gastronomy
    0
  • Service
    1.0

    Very unfriendly reception. Only foreigners at the desk. no Swiss...

  • Sport & Leisure
    0
  • Hotel
    1.0

    1. the room was not thoroughly cleaned. 2. the staff goes without knocking into the room and that at 8:00 o'clock in the morning. 3. because we in the room a cigarette smoke we had to have 150:00 CHF buses pay.

  • Location
    6.0

    the location is very good. Husband is fifth minutes on train station and on the lake. no parking available.

Close
Oliver
Reception Angel archived
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • January 2012
If the prettiest reception angel of lucerne want to see, needs the Renaissance check in. About out is the reception very efficient, well run and above average helpful and friendly. It is my second visit to the Renaissance Lucerne and both rooms (404 and 606) were very large, super stylish, clean and perfect equipped. Rarely in a hotel room such a cool, mirrored minibar seen, or a radio-alarmclock with charging station for the iPhone. Great! If you have long searches, to criticize the trees outside the room 404 with very strong wind on the wall of the house stripes. If ... someone a very, very light sleeper, could the eventual disturb, this is however probably not hotel exceedingly, but the city of lucerne or the wind. Otherwise are the window very good isolated and let a only suspect, that one direct in the center is. Was again a above average pleasant stay, we will certainly be back again! who else checking in, it was your own fault ☺ read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Hans
Great City Hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • July 2011
We have selected the Renaissance, because it is very centrally located in the town of lucerne, is located. Atmosphere, service and friendliness are convinced us. We had the best priced double room with King size bed. The rooms were a bit small but very comfortable. Ideal for a short stay. We'll be back. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    4.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close