Hotel Beatriz Atlantis & Spa(4 stars)

Avda. Venezuela, 15 38400 Puerto de la Cruz Show map

Average rating

268 hotel reviews

    Rating by categories

  • Hotel in general
    4.9
  • Room
    5.0
  • Service
    4.9
  • Location
    5.4
  • Food and Drinks
    4.8
  • Sport & entertain
    4.5
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120 hotel reviews in Englishsorted by travel date
Alexandra
Good hotel on the waterfront
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • February 2013
Relatively big hotel directly at the waterfront Puerto de la Cruz. 14 floors, of which the two top wellness and spa area. The audience is international. read more
  • Room
    5.0

    The room was relatively large and had a nice balcony. We were in the 11. floor with a view of the sea. If you booked sea view, had to be clear, that the waves of the atlantic ocean relatively loud. As you in february the air conditioning still not turn on, can, it can partly at night only sleep with the windows open. Otherwise i have a number of speakers, right ; the towels are partially extremely frayed, but at least clean. The service was some tip for the cleaning staff 'optimiert' are. The safe costs 3 euros/ day. Wifi is free of charge. The underground car park costs 12 euros/ day and you'll need it. It is utopian a (reasonably secure) car park at the street find points on. Two houses away, there is an apartment home, where you 5 euros/ night again can. This option but we didn't try it.

  • Gastronomy
    4.0

    We had only breakfast inclusive. The selection was more than adequate. There was not the same every day. Both the types of bread, as well as at the heißtheke there was often again something else. The selection of fresh fruit was great. The cleanliness was 'okay'. It was changed after every guest the table cloth, but partly were the tablecloths still stained. Also at the cup you had to sometimes the lip pin remainders of the predecessor strip. Selection of the 5 stars, for the cleanliness 3.

  • Service
    4.0

    The staff is very friendly and helpful.

  • Sport & Entertainment
    5.0

    There is a large outdoor swimming pool, but we didn't use it. Also the spa we couldn't rate. It costs for the hotel guests 12 euros/ day.

  • Hotel
    5.0

    Relatively big hotel directly at the waterfront Puerto de la Cruz. 14 floors, of which the two top wellness and spa area. The audience is international.

  • Location
    6.0

    The hotel lies directly at the waterfront. There is lots of restaurants within walking distance. That's why you could on half or full board do. The journey to the airport south is approximately 1 hour.

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Hans
Hotel for active outside good hotel
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • February 2013
1. safety deposit box at an extra cost 3 € per day too expensive, no refrigerator star hotel bad 2. breakfast buffet ok, except for fruit salad food out of tins! 3. pool from about 13. hours -17 hours shade, water temperature for february, ok. Access to titsa buses bad about 25 minutes to bus terminal. Bad links within of the city. read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    3.0
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Sigi
Winter in Tenerife at 32 degrees
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
Great hotel with good beach area. Food was very high quality but in the preparation not tastefully and from the grill all spiced. Staff very efficient. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.3
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Klaus
We can recommend the hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • January 2013
The value for money is very good. The location is great, the traffic connections great. The fly in the ointment is the food, the diversity there is, but the taste not. The house wine (white wine ) is very good, the red wine against less. Was pleasant, that there is no shift business at the meal times there was. One always found a place. The audience is european and a bit aged. The underground car park is not restrained and in any case in puerto cruz recommendable. Daily from 12 €is appropriate. In short: the hotel is recommendable! read more
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Ellen
Very beautiful hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • January 2013
A very nice vacation, we felt very good. The food was very quadrilateral, always fresh fruits, fish fresh from the grill, delicious read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.7
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Claudia
All great!
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
All great! Gladly anytime again, everything super folded, next time with a sea view, person al great; allen clean; very central, top shops read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    3.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    6.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Helmut
Good value for money
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • January 2013
A good hotel with a good value for money. Very central location, right in the middle of the life. Clean and friendly. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Werner
Recommendable star hotel in the center
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • January 2013
Refined and altogether recommendable star hotel close to the beach and the pedestrian precinct. In the spring you should a room with teideblick select, if one sunshine on the balcony to have wants. The balcony to the sea and also the pool area are from 11 o'clock in the shady area. The food is of the quality altogether good but with few seasonigs. You could in every other hotel (or in the nursing home ) the world and would not remember, that you in Spain is. The theme nights brought no variation in the menu, -us it was only toward ... the end of noticed, the something on the menu took place. The dining room itself is main meal times no dining room - but a speisehölle. The noise is almost unbearable, whereby the largest part of the account the waiter and especially the head waiter goes. This cry with gößter volume and brabeln even before itself, if you do not waiter Conduct or with the guests discuss. Best, one disappeared after outside - that was not however in the january only for breakfast possible. read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.7
    Overall condition of the pool area
    4.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Michaela
Beatriz not worth 4 stars!
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • January 2013
We can't recommend the hotel, at least not to people who a 4 stars environment hope for. The entrance area is large and clean, what you see when you on the way to the room the elevator left probably expected no one. The doors open and you can see a stained carpet. If you then the aufzugbereich left and in the course of the rooms will an almost bad. There are so huge stains the one in the slalom through the hallway is this not to touch. Afterwards it turned out that it is not fresh stains is, but the ... hotel such ruined, unhygienic carpets already longer time its guests expects. Most of this is to paint drips and around color the probably from umgefallenen strong smell comes. (this was not only on our floor, but on all floors!) The rooms were in the all in all ok, also the hygiene is nothing to complain. But faults were available: wallpaper began to resolve and parts of the ceiling in the bathroom and also in the corridor the 12. floor began to solve. I had only booked accomodation and breakfast, for lunch. - and dinner we can therefore say anything. The breakfast was not exceptional but ok. We missed plenty fresh fruits (there was almost every day only watermelon and grapefrucht ), as well as a fruit salad from fresh fruit. The offered salad came from the can. Unfortunately was also the size the buffet-corner a bit cramped for such lots of guests. Almost every day you had to stand in a long line fried eggs or omelets to receive. Also you have ever after time of day some patience have until you get a table, this is in the early morning somewhat annoying. The staff in the area is however very friendly and helpful. The pool we rate not really good, as he from 14 o'clock in the shade was. It was not possible there longer stay, as it was too cold. Who days by the pool adequate should at this time of the year definitely account! read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
  • Service
    3.7
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Sabine
Very satisfied
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • January 2013
I was positively surprised, it felt more than 4 stars. Had room with a view of the sea, simply magnificent. The other side was a noisy street with a view of the next building, probably not really recommendable. Had only booked with breakfast included (more than enough), as many restaurants and bars in in the area and it more fun makes there outside at the sea to sit as in the dining room of the hotel. Room is very clean and in well maintained condition. Pool large, to lageschwimmen suitable. Good starting point for excursions in puerto de la crus ... and northern Tenerife. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Elke
Recommendable hotel in excellent location
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Other stay
  • January 2013
The location and quality the recently renovated hotels i thought that was a outstanding. The staff were in any case helpful, in case it which to help there was. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Michaela
Very satisfied, 100% recommendable
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
We spend our honeymoon at the beatriz Atlantis and spa and were very satisfied Very nice clean hotel, staff very helpful, always friendly and concerned! Big offer and good starting point for excursions, 10 minutes away from the Loro Parque, about 1 hour distance (with a car) to Teide Pool- and outdoor area very nice, clean and cozy Would book this hotel again anytime! read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Markus
Definitely again but the spa area disappointed
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • January 2013
Pleasant clean hotel. For real visitors to the sauna is the sauna disappointing and for hotel guests overpriced. Breakfast buffet is absolutely okay, the next time but surely without half board read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Günter
Assessment of the vacation
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • January 2013
The food could really be somewhat warmer always only lukewarm. The oriental restaurant is way, the whole place has nothing with the oriental to do, rather a german restaurant the hearty food from the british used. Very emphasized should be the friendliness at the reception and particularly mrs Katharina s. excellent. Under the beds in the rooms could times occasionally dust be mopped. In winter it would be appropriate the dinner for the children already at 18:30 o'clock to make. Is too late the most sleep then already at home. Otherwise everything ok. We will be back read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.4
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Wolfgang & Ramona
Good city hotel with small defects
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • January 2013
There a fridge in the room missing and otherwise some small faults are available, is my review for the room three stars. Not acceptable is the saudreckige and stained carpet on the 11 Floor. If one much on the way is, one can bear, that the room sometimes also 15 hours was not made! read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Norbert
Very good value for money
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
Very good value for money, great food and absolutely above average service in the area of food! read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
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Ina
Good hotel in a great location
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
Wonderful vacation with the best weather and in a well located hotel. About the hotel should by now some renovations are made like for instance sharing of stained and wavy floor in the hallways and also the wallpaper in the hallways are partly already again down. The rooms are rather small and ok, the bathroom is quite small, but with modern furniture (for example walk-in shower ), but also here one sees already again aging. We had the half board. The breakfast we found very good, the dinner was ok, but partly the meat not high-quality or the vegetables too ... hard, etc. In the morning we sometimes had to line up, most likely because of the christmas season. It had on one day though it rained one day and it took 3 days, until the finally the breakfast terrace opened and therefore was in the normal restaurant area also not enough capacity, but no matter. We have accepted that, although outside the sun was shining and we gladly outside could have been. The staff are also always very concerned and covers immediately the table again and cleared super fast. By the pool we only had 1 times. By the high wall is relatively quiet, but you can't the sea see and it is also the pool on the wrong side, because one has only to at noon sun. The beach on the other side the street is not really nice, but for the surfers there absolutely okay. Just nature. What's really great is the nature bathroom next to it. There you should definitely and good restaurants and a lot of shops there is as well right around the corner. The hotel as well as many other there is one of the architectural blunders from the 50. years, and not really nice, however the other hotels should partly still renovierungsbedürftiger are. Sad we found, that one above for the swimming pool 12 Euro should pay. What is one hotel guest? And the fitness room is unfortunately in the massage/sauna area and therefore hot it was then also. One sweats already, although still not at all moved. Otherwise one was very hard to satisfy us, because we only a room on the 6 floor directly on the street had, which was very loud. We could then to the 10 floor change, where we but unfortunately a room got, which totally smoky was, although it is a non smoking hotel was. A day later we could then to the 11 floor change and that was really great and a great view. All in all it was a great vacation, we undertook much and with the hotel we were also satisfied. There is really many worse hotels and not so well situated are. You should but nevertheless better a room with seaview take. This is certainly something quiet and always the best top floor be ☺ read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Bernadette
Great holiday with nice hotel and good service
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2012
We had a double room with a sea view on the 7. floor. Rich breakfast and dinner buffet (those evening another slogan). Short and sweet : our vacation was very relaxing. You can only recommend the hotel. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Rainer
Dream hotel?
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
A dream hotel, it is not, it is missing the perfect service. For example. No sufficient german. And the in the hotel industry. The service was somewhat friendly, but never a smile, and because of the lack of language skills- In our 4 weeks Never too personal service. ( a small joke or saw as elsewhere usual, that was missing! ) We know that different. Even regular vacationers criticized the german as well as the impersonal service. A long-term regular vacationers told: 20 €tip at the start verpufften immediately and the initially friendliness was after a couple of days nothing ... more available. When my wife a pot of coffee ordered we were not brought. After complaint us the pot then formally on the table slammed with appropriate harm view. ( dunkelhaarige proud spaniard, mid 40 i guess) with repeat orders worked often not. Apart from that it was but ok. The best at the hotel the room was, we have never had such a quiet for had, either it was because of the good insulation or we had simply lucky with our neighbours. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    3.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Wolfgang
Puerto de la Cruz and hotel beatriz is a must!
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • December 2012
I was in 2012 the 2. time in this hotel. I can only say positive things about the hotel. Also the from the hotel organized new year's celebrations a success. Also reasonable value for money. I the hotel can with best conscience absolutely recommend. Btw, i am for april 2013 already again for 2 weeks. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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