Hotel H10 Tenerife Playa(4 stars)

Avenida de Colón, 12 38400 Puerto de la Cruz Tenerife View on map

Average rating

175 hotel reviews

    Rating by categories

  • Hotel in general
    4.7
  • Room
    4.4
  • Service
    4.7
  • Location
    5.4
  • Food and Drinks
    4.9
  • Sport & entertain
    4.8
Filters
You selected:
65 reviews for this hotel sorted by travel date
Max
No 4 stars.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • December 2013
Large hotel; Cleanliness in the reception area - but the rooms were dirty and unkept, tired furniture, old mattresses, badeinrichtugen partly broken (shower rod, toilet flush, tap ) Cleanliness in the restaurant (seats) poor; Half board plentiful and good quality; Very nice service in the restaurant, the waiters were very friendly and attentive Service at the front desk rude; The altesdurchschnitt is 60 years old and above, rather from gigabyte. read hotel review
  • Room
    2.0

    Minibar locked only for minimum order to use, The cleanliness of the toilet and bathroom poor Very old and tired room and bathroom (armatures, shower rods, shower, bathtub)

  • Gastronomy
    4.0

    1 restaurant, very friendly staff, the quality and variety of the food was good, hygiene seats, cutlery and glasses could be better.

  • Service
    3.0

    Rude front desk, mostly english-speaking Waiters were very friendly and courteous The room cleaning was a drawback Dealing with complaints was rather unfriendly, but fast.

  • Sport & Leisure
    3.0

    Very nice pool area with free towels, beach chairs and umbrellas The cleanliness of the pool chairs poor Entertainment available, but not punctual.

  • Hotel
    3.0

    Large hotel; Cleanliness in the reception area - but the rooms were dirty and unkept, tired furniture, old mattresses, badeinrichtugen partly broken (shower rod, toilet flush, tap ) Cleanliness in the restaurant (seats) poor; Half board plentiful and good quality; Very nice service in the restaurant, the waiters were very friendly and attentive Service at the front desk rude; The altesdurchschnitt is 60 years old and above, rather from gigabyte.

  • Location
    6.0

    Very good location, both to the beach and to the pedestrian area To the airport about 1 hour drive To walk to the bus about 20 minutes

Close
Paula
Oh well! Mixed.
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • December 2013
The hotel is very centrally located. However, it is now really dated. Had a room on the ground floor facing the promenade, this was rather a dark cell than a room. The patio doors was extra with a sort of grid close like in prison and at first it was not to open and also very hard to close. And now the cleanness left a lot to be desired. But then asked what the lady at the front desk then took but rather with a rude punishing view. Then had a room in the 6 floor with natural light. It ... was clean but the furniture is really dated electrical outlets are absolute scarce, one in the room and this under the table. The bathroom was so old that the plug would not of itself was stuck, you had to put cling. The bathroom is ok but had a lot of wear and tear. The balcony had no sichtschutz to the neighbor of the ago has one also all other guests, if you on the balcony were. The food is good and plentiful but rather adjusted to the british guests but one becomes full. The waiters are very friendly and helpful, the view from the dining-hall is really nice right on the sea and the promenade. Wi-fi for 3 days free of charge but there was wireless only on the ground floor to the front desk and none in the room. read hotel review
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    0
  • Hotel
    3.5
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
Close
Peer
Top hotel.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2013
Great hotel I can the negative reviews not understand. Friendly, courteous staff, whether at the reception, bar, cleaning staff or dining room were super nice, but it is also as one calls into the forest it returned! The food is typical spanish buffet. On the subject of cockroaches, have a in front of the hotel, but if you are looking for Spain drives must expect, as with the fly. All in all we can further-recommend the hotel heedlessly. read hotel review
  • Room
    6.0

    Functional and enough Especially very clean, Light signs of usage in the furniture.

  • Gastronomy
    5.0

    Typical spanish buffet With plenty of choice.

  • Service
    6.0

    Top No negative experiences On the contrary, everything great Especially our cleaning lady, a person full of zest for life.

  • Sport & Leisure
    0
  • Hotel
    6.0

    Great hotel I can the negative reviews not understand. Friendly, courteous staff, whether at the reception, bar, cleaning staff or dining room were super nice, but it is also as one calls into the forest it returned! The food is typical spanish buffet. On the subject of cockroaches, have a in front of the hotel, but if you are looking for Spain drives must expect, as with the fly. All in all we can further-recommend the hotel heedlessly.

  • Location
    6.0

    Great location Directly at the beginning of the promenade, overlooking the seawater pool, Evening land directly in front of the hotel falmschirmspringer.

Close
Frank
No 4 stars.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • November 2013
We had a 4 star hotel and accommodation found, the no 3 stars. Very annoying so much money we paid. read hotel review
  • Room
    2.0

    The furniture is old. The beds have wobbled. The tv in the museum. The air conditioning was loud, but it worked. By loud ventilatorgeräusche from the neighboring building is sleep with the balcony doors open the room to the courtyard not possible. The fan in the bathroom was broken and therefore smelled damp-musty. The toilet flushing worked only after the 2. or 3. knopfdrücken. The their ability to communicate in other languages would have to be renewed times, since moldy and ausgefärbt. The bathroom was never cleaned properly. The towels could be exchanged for new. The balconies have no sichtschutz to the neighbor rooms. The door to the balcony can without problems open from the outside.

  • Gastronomy
    5.0

    Against the breakfast is nothing to complain about. Various good coffees have the four machines, juices and tea, everything was there. Even a sparkling wine - and wodkafrühstück is possible. Many types of bread, fresh eggs and omelets, cereal, fruit - everything there. The dinner was also very rich, whereby the using different ingredients drawbacks must be made. At the cleanliness there was not to complain about.

  • Service
    5.0

    The service in the hotel left nothing to be desired. The staff was very friendly and helpful.

  • Sport & Leisure
    0
  • Hotel
    3.0

    We had a 4 star hotel and accommodation found, the no 3 stars. Very annoying so much money we paid.

  • Location
    6.0

    The location of the hotel is great: a few steps away from the sea and the seawater swimming pool. The city center of Porto de la cruz, with many restaurants and shops is' around the corner '.

Close
Eddie
First Class Holiday Hotel
  • Recommended hotel
  • Couples
  • Other stay
  • October 2013
Last year we stayed for 2 weeks and enjoyed it so much that this year we went back for 3.The hotel itself is modern, spotlessly clean and well maintained.The pool area has been renovated since our 2012 visit and is very relaxing with a bit of a tropical theme with 2 lovely pools that's not too cold. The rooms are well maintained and very good. They are cleaned daily, with fresh towels if required. read hotel review
  • Room
    5.0

    The rooms are are of good size, well maintained and very good. They are cleaned daily, with fresh towels if required.

  • Gastronomy
    6.0

    The food in the top class restaurant is excellent, loads of choice, and the service is to be commended. There is also a very nice pool bar.

  • Service
    6.0

    We had a pre-dinner drink in the bar each night, met some nice people, and had a good time with the friendly bar staff. Went to the reception a couple of times for information and to renew the free Wi-Fi, once again nothing was a problem, they were great to deal with.

  • Sport & Leisure
    6.0

    The pool area has been renovated since our 2012 visit and is very relaxing with a bit of a tropical theme, with 2 lovely pools that's not too cold. The hotel has entertainment on each evening with various sport activities on through the day.

  • Hotel
    6.0

    Last year we stayed for 2 weeks and enjoyed it so much that this year we went back for 3.The hotel itself is modern, spotlessly clean and well maintained.The pool area has been renovated since our 2012 visit and is very relaxing with a bit of a tropical theme with 2 lovely pools that's not too cold. The rooms are well maintained and very good. They are cleaned daily, with fresh towels if required.

  • Location
    6.0

    It's location on the sea front looking over the Martinez Lido is just fantastic,the view from our room was like being on the island of your dreams. There are numerous shops and restaurants close by and more if you walk a short distance into the town. All kinds of excursions are available from the Hotel to various other parts of the island and to the volcano.

Close
Wolfgang
Beautiful vacation, anytime again!
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • September 2013
It was our 3. time in this hotel. We liked it very much and we will also be back. The guest structure was very mixed: english, spanish, german and a few other nations. Free wi-fi access did not more on the terrace. That was the only bemängelnswerte, otherwise we had a great holiday. read hotel review
  • Room
    5.0

    The hotel room was fine and clean, even if perhaps the facilities has gotten a bit old. But a lick of paint would help. In times of many electrical devices would be a plug socket more in the room very helpful. The bathroom was okay, the shower head class, it came very fast hot water.

  • Gastronomy
    5.0

    The food was plentiful and tasty, much selection, we especially loved the cooking zone with freshly grilled fish, meat and vegetables. Nice was also the weekly day of Canary Islands with lots of local food.

  • Service
    6.0

    Service very good, attentive and friendly staff. All spoke at least english, many also spoke german. The rooms were always cleaned well.

  • Sport & Leisure
    0
  • Hotel
    5.0

    It was our 3. time in this hotel. We liked it very much and we will also be back. The guest structure was very mixed: english, spanish, german and a few other nations. Free wi-fi access did not more on the terrace. That was the only bemängelnswerte, otherwise we had a great holiday.

  • Location
    6.0

    Perfect location, right on the promenade, close to the martianez bath, and the Playa martianze.

Close
Heinz
Our spa program in Tenerife Playa
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2013
The hotel has 10 floors. The rooms are all with the elevator easy to reach. The rooms are appropriate for direction the pool or sea. The housekeeping staff always has a smile for the guests and the dining room was efficient from the hand. Cleanliness is largely written. We had breakfast and dinner which were both in form of a buffet was offered and for every taste an offer. The breakfast was also sparkling wine offered. The hotel is about 30 meters away from the arterial road and directly on the sea. In front of the entrance the promenade Every ... evening used. The animation in the house, archery,darts, bowling, boulesport and so on is very well offered and also used. It is a house which more from the more mature generation is adopted. People who walking difficulties are well cared for here. English, italian, german and of course spanish are represented here. I would always go there again but we already there four times were. Puerto de la Cruz is located in the green north. The attraction of the Teide is in about 1.5 hours. With a rental car and by bus tours offered is to explore the island. Heinz bertinetti read hotel review
  • Room
    5.0

    Our room for two people was large enough. The bathroom was in an adjacent room. We had a small fridge so that our sodas cold could. Safe had as everywhere to be paid extra. The cleanliness was totally okay.

  • Gastronomy
    5.0

    In the large indoor restaurant there was the normal food and the outside were things enough. Everything was clean and delicious. It was always a little bit in direction of Spain offered. I drive but not after Spain around ham to eat. To 90% one leaves the bill to the room so the guests with a tip little to do. At the pool and at the bar was always a nice atmosphere. It was spoken, played and laughed.

  • Service
    5.0

    The check-in speak i think all major languages. The waiters had a bit concerned to understand us. But with love and help you always got along. The rooms were always clean and the beds were whistled made.

  • Sport & Leisure
    6.0

    As mentioned above, many sports were offered. archery, rifle, pistol, darts and boulen are only a few possibilities. Two pool basins plus a small pool for children. Every day it was cleaned and the water was chemically radiographed. Beach chairs were from about 9 hours released so that not already in the morning all occupied. Of course there were also umbrellas and two showers.

  • Hotel
    5.0

    The hotel has 10 floors. The rooms are all with the elevator easy to reach. The rooms are appropriate for direction the pool or sea. The housekeeping staff always has a smile for the guests and the dining room was efficient from the hand. Cleanliness is largely written. We had breakfast and dinner which were both in form of a buffet was offered and for every taste an offer. The breakfast was also sparkling wine offered. The hotel is about 30 meters away from the arterial road and directly on the sea. In front of the entrance the promenade Every evening used. The animation in the house, archery,darts, bowling, boulesport and so on is very well offered and also used. It is a house which more from the more mature generation is adopted. People who walking difficulties are well cared for here. English, italian, german and of course spanish are represented here. I would always go there again but we already there four times were. Puerto de la Cruz is located in the green north. The attraction of the Teide is in about 1.5 hours. With a rental car and by bus tours offered is to explore the island. Heinz bertinetti

  • Location
    5.0

    From the airport takes the verteilerbus about 1 hour before he the guests in 5 minutes to the hotel,. The strip offers at restaurants everything you could possibly want. If you now on the next day a trip with the bus, one could in the shopping right for the tour kit out. Trips n Whales look, La Gomera and the Teide are some offers of many.

Close
Norbert
Prima hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2013
Good hotel the largely deserved its stars. Room size and equipment in order. Bedsheets were changed every 2 days, very seldom experienced it like that before. Pool area ok, beach chairs sufficiently, it is only for late risers from 10:00 a. m. cramped. Entertainment okay, it was just nobody at the beginnzeiten, until an hour later. Food selection was good, just bland. Tables were always enough available. The hotel's location is magnificent. It everything is easy to reach. All inclusive drinks, cocktails were delicious a good choice. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
Close
Michael
A great holidays
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2013
I have read bad reviews on this hotel.i don't understand as I have been many times and have never had a bad one.The staff are friendly and very helpfull.The food is good as is the rooms.There is always something to do as they have many games to play for those who choose to. read hotel review
  • Room
    4.0

    The rooms are nice and clean.TV in. each room.Air conditioned and has a safe.

  • Gastronomy
    4.0

    The food is excellent .Plenty of everything.drinks are a little pricey but they do have a happy hour at 4pm.

  • Service
    4.0

    The staff are friendly and all speak English .the hotel is very clean.has plenty of chairs for sunbathing.

  • Sport & Leisure
    6.0

    Plenty of sports.French boules.Archery,Shooting to name a few.There are two pools and the water is checked regularly.

  • Hotel
    5.0

    I have read bad reviews on this hotel.i don't understand as I have been many times and have never had a bad one.The staff are friendly and very helpfull.The food is good as is the rooms.There is always something to do as they have many games to play for those who choose to.

  • Location
    5.0

    The hotel is opposite a beach plus a lido.there are many shops and lovely walks.I like to catch the train to Parrot Park and walk back which is lovely.Parrot Park is a must for family's.

Close
Juliane
Great island, great hotel, great holiday!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • June 2013
The hotel belongs to the spanish hotel chain H10 and the rooms are on 3 interconnected buildings. 2 the hotel is in spite of the age in a passablen condition still shows here and there some the renovation. About the cleanliness there was nothing to complain about. Except maybe a laubblatt in the pool is. Which, if one considers that the pool in the garden is not particularly surprising is. The guest structure was a bit british-annoying (about 70 percent of the age 50 +). The other 30 percent share german, dutch and east europeans, but also mostly in the ... age 50 +, but there were also younger guests and family. Wi-fi is free of charge. Just code for the length of stay at the front desk. All inclusive guests must be an all-inclusive bracelet. read hotel review
  • Room
    4.0

    The rooms are very spacious (we had a double room with extra bed). The room was in the living and sleeping area divided. The extra bed in the living area, but there were always enough space. The bathroom (with bathtub, bidet and hairdryer) is somewhat renovierungsbedürfig but from the size quite sufficiently. Balcony was also very spacious with a view of the pool. There is still room with sea view/view to the lago martiánez or to the Teide. Air conditioning available, we have the june however still not needed... Rather a room in the upper floor and balcony door open. The balcony are as by a grid pattern dissevered, which means you can on the nachbarbakon look or vice versa.

  • Gastronomy
    5.0

    The hotel has a main restaurant a bar and a pool bar/restaurant. The latter have we not used. The bar is ok, if a little cool atmosphere predominates. Prices for drinks were completely ok, only the cocktails is true value not completely. To absolutely recommend is' cava sangría'... A very delicious not too sweet refreshment. The food in the restaurant i can as good beurteieln. For breakfast there was naturally the typically english breakfast, sausage, cheese, jam, a corner with diätprodukten as well as a large selection of bread, rolls and cereals and i would recommend it to all... Every day fresh (!) juice. The evening before a small cat can also for breakfast Bloody Mary mix... Wodka, Tabasco and tomato juice are also for breakfast well chilled ready. The only thing you really bad, the coffee was. The dinner was also very varied. There were different theme evenings (also a canary) and every day a wide choice of salads, warm dishes, (also live with showcooking prepared), kitchen, ice cream and so weiterman always found something.

  • Service
    5.0

    The service was good to very good. Reception: All front desk staff spoke good to very good german and could with problems. Check-in went very smooth and fast and after completion of the formailtäten we were welcomed with a glass of sparkling wine offered. 6 stars definitely! Housekeeping: The room cleaning was in order... Room was always cleaned properly, only the bathroom could have been somewhat more thoroughly have been deseamed could. Towels and bed sheets were changed on request. 4 suns! Restaurant-service: This i can writing good. The staff was always on the go and purchase orders for drinks were taken care of quickly... Dirty plates were always cleared away very quickly. In the evening it was sometimes too short waiting times for a table... But it was always as fast as possible a free table, and one from the maitre to this run. All inclusive guests must their drinks at drinks-stations yourself. With half board guests they have you sign the voucher with the beverages which one ordered and you get a copy. This is to say, that it is me incongrous as in other reviews, that the drinks one not consumed on the room were. For the case of the, one could simply the voucher with the signature and since the hotel is in the burden of proof. To the beverages themselves, rather local beer as international (is included in the price clearly noticeable) and if you wanted to drink wine (there are only bottles) can its bottle over several days beverage ( flaschw, with the room number and on the next evening to the place). 5 suns!

  • Sport & Leisure
    4.0

    The pool area is still relatively new and everything was always clean. Beach chairs and umbrellas are available free of charge. You could every day a new pool towel and if one large (!) were lucky, you got a free beach chair. The tendious problem with the beach chairs how to book, preferably before the breakfast, declared here by itself. But since one directly opposite the hotel the ocean water swimming pool was (admission cheap and really nice to swim and relax) you should prefer to use. Activities and evening entertainment i can't say anything about it, since we were always traveling.

  • Hotel
    5.0

    The hotel belongs to the spanish hotel chain H10 and the rooms are on 3 interconnected buildings. 2 the hotel is in spite of the age in a passablen condition still shows here and there some the renovation. About the cleanliness there was nothing to complain about... Except maybe a laubblatt in the pool is... Which, if one considers that the pool in the garden is not particularly surprising is. The guest structure was a bit british-annoying (about 70 percent of the age 50 +)... The other 30 percent share german, dutch and east europeans, but also mostly in the age 50 +, but there were also younger guests and family. Wi-fi is free of charge... Just code for the length of stay at the front desk. All inclusive guests must be an all-inclusive bracelet.

  • Location
    5.0

    The hotel is located at the beginning of the pedestrian area of Puerto de la Cruz... Right next to the swimming areas' lago martiánez ' and the Playa martiánez (a black beach however for swimming rather unsuitable but in the evening something on the water to sit ideal). To the center (i mean Plaza del Charco, old town) is about 20 minutes walk along the promenade. On the way one comes already on countless restaurants, souvenir shops, etc. past. Despite the situation at the pedestrian precinct the hotel is very quiet. Taxis are almost always next to the hotel and supermarkets (mercadona, hiperdino, express hiperdino ) are in the immediate vicinity (maximum of 5 minutes walk). The transfer time to the airport took depending on traffic between 70 and 90 minutes. Eigetntlich the hotel 6 suns in point 'situation and environment' deserve, if not a large (at least met for us to) deficiency would be. The parking is a disaster. Either you pay for 15 Euro per day for a parking space in a garage or walk 20 minutes up to his car and is on the large public car park (site of the land reclamation next to the small fishing harbor). We ultimately for 4 days parking in the absolute park - and no waiting (we were by the car rental recommended... And there were countless other cars... Never had a knöllchem on the car) and even that was a bit of a walk.

Close
Hans
Good hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2013
Excellent vacation, could have been a bit renovated and modernised. Excellent food, is a good, old town has the certain spanish Flair. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
Close
Edwin & Ulrike
Relaxing vacation, value for money
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • April 2013
Very nice location on the promenade directly opposite the casino and the sea water pool. We had a room on the 6. floor with a view of the sea and the casino with the fountains at night bund illuminated were. A unique experience that we will not soon forget. You should a room from the 6. floor upwards have., the promenades/seafront. You can hear only the sound of the waves and occasionally until 22 o'clock music is not disturbing. The staff at reception and in the restaurant speaks english and german. I had only booked accomodation and breakfast and we ... were happy. Next to freshly squeezed fruit juices a versatile breakfast buffet. The garden with a pool, terrace and lounge chairs, gorgeous and relaxing. read hotel review
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.7
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
Close
Maria & Joda
Great food - hotel is recommendable!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • April 2013
The hotel convinced with the direct location at the end of the pedestrian zone/promenade, which to an evening stroll always invites. Accordingly however, you can don't expect, that 'silence' prevails. We had a room with a sea view (the promenade) and got correspondingly countries which from the evening/nightly hustle and bustle of. If you want to have your peace and quiet, is not correct! Parking is available in the entire village a catastrophe. We had for one week a rental car, which we every day about 1 kilometer away from the hotel parked had, since in the vicinity of the ... hotel no free parking spaces available were. Who in the sea wanted to go swimming, should bring bathing shoes, as the sand very sharp and with strong sunlight barefoot hard to enter is. Furthermore there are at the beach much scharfkantiges lava rocks, the walk into the sea severely hampered. Absolutely positive was the food in the hotel. We've rarely had such good and varied eaten. Quality was great and diverse (dinner). The waiters/in were always tried, as quickly as possible, the empty plates vanished. The average age in the hotel was during our journey 65 years upwards. Mainly english and spanish. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Bernd
Already better holiday
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • April 2013
We will this hotel not again book, has no 4 star rating. In the direct comparison to our regular hotel on Lanzarote - Fariones Playa... Better around classes! Cleaning the tassren in the room only on demand, kettle for 3 5 €for 10 days, food not recommendable - rarely fresh and if lacking at the preparation, toilet flushing broken, the beds were made-pajamas rolled under the pillow... And so on. The environment is however great and the location, we will continue to visit only in another hotel read hotel review
  • Room
    2.5
    Size of the bathroom
    2.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    2.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    2.0
  • Service
    4.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    2.5
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    4.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
Close
Manuela
Wnderbare location!
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • March 2013
Big hotel with options 'view of the sea' or ' view to Teide' which however only from 6. floor is possible, including view to the pool and across the hotel. Room and bathroom are clean, change of towels every day, bed sheets on request every 2. day. In the entire alright although already a bit shabby - especially the bathroom. For the wifi you get at the front desk a password, then it works perfectly. The majority of the guests were now in march from age 65+ Nationality especially english-some french, german, dutch read hotel review
  • Room
    4.0

    Room big enough - however somewhat worn. (mattress appeared to be brand new-very hard). Bathroom was clean, but should in the near future even newly set will be... Facilities bathtub with a shower curtain. Floor coating in the room tiles in the hallways and stairways carpet. Safety deposit box for a fee. Air conditioning available, but not used. Balcony with a table and 2 chairs-partition wall to the neighbor balcony from grid stones.

  • Gastronomy
    5.0

    A large restaurant with a large number of waiters the organized. You will at breakfast and at dinner at a free table. The only problem: when saturation is possible the tables very cramped. The food was always very good - a wide selection of all dishes, something for everyone! It was always immediately refilled. Meat and fish were freshly fried.

  • Service
    5.0

    The entire staff is very friendly and cooperative. Several handicapped guests were treated very attentive. The rooms are cleaned daily, daily change of towels, bed sheets on request every 2 days. Communication in german and english not a problem.

  • Sport & Leisure
    4.0

    Pool was not used by us. For evening entertainment there are in the bar live/dance music until 22:00 o'clock, afterwards a daily changing show program.

  • Hotel
    5.0

    Big hotel with options 'view of the sea' or ' view to Teide' which however only from 6. floor is possible, including view to the pool and across the hotel. Room and bathroom are clean, change of towels every day, bed sheets on request every 2. day. In the entire alright although already a bit shabby - especially the bathroom. For the wifi you get at the front desk a password, then it works perfectly. The majority of the guests were now in march from age 65+ Nationality especially english-some french, german, dutch

  • Location
    6.0

    The hotel's location is ideal if you like in the evening a little stroll, or the mood in the evening to enjoy. At the beginning of the pedestrian zone/promenade at the sea located. In front of the hotel a small sand/shingle bay directly next to it there was a beautiful swimming pool. (unfortunately we had no time to use it). Countless bars, pubs, restaurants of every evening with dance music-on the promenade many street artists. Directly next to the hotel, through a street is a small supermarket. By bus nearly all destinations easy to reach. Car rental in one of the surrounding agencies very cheap (polo for 5 days under 100,-Euro) (by the tour operator very much more expensive!)

Close
Neville
Very good hotel in prime location
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2013
The weather during our February holiday was sunny but cool and we made use of the ample indoor and poolside accommodation available in the hotel. There is an elegant restaurant with a superb view over the beach and promenade. The food and service was outstanding - we shall certainly return there. The hotel occupies an excellent position along the promenade opposite the Lago Martianez - a splendid man made complex with swimming pools, children's areas, cafes, restaurant and casino. Puerto de la Cruz is arguably the most attractive town on the island with lots of shops, cafes, bars, individual stalls ... all set along a wild sea front. There is a small road-train which runs between the town centre and the Loro Parque wild life centre (including a frozen area for penguins). read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Lars
Nothing special...
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • February 2013
For a short break ok. The room was okay. But the mattress needs updating. Unfortunately side privacy on the balcony, so can everyone with the rest on the balcony watch. read hotel review
  • Room
    3.3
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    5.3
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Sabine
Good location - but in details verbesserungsbedü
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • January 2013
Good geklegenes hotel, friendly staff, room inunserem case on the ground level and very dark. Bedlinen bad, bathroom with only a bathtub ; mostly with english occupied, which the offered food coordinated seemed. read hotel review
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    2.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    3.7
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Klaus
City hotel in a great location directly on the lake
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • January 2013
Very good central and relatively quiet location. We had a very nice location on the 9. floor with a view of the lago martianez. Somewhat older hotel with charm, in consideration of advantages and disadvantages but nevertheless recommendable. Tip for art lovers, very nice modern picture on the floors! Restaurant area with lush, of quality choice of dishes, unfortunately very busy in the core times. Pool area taste of the german and english with the exasperating towel reserved! read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    3.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    2.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Heather
Lovely hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • November 2012
We've stayed here twice a year for the last 4 or 5 years and have always thoroughly enjoyed it. We always get a lovely room with a balcony most times. The staff are helpful and friendly and they even entertain us with games. The restaurant and food are excellent too, also there is plenty of good entertainment. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.8
    Quality of the beach
    4.0
    Child care or playground
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
Close
1 3 4