Hotel Silken Puerta America(5 stars)

Avenida América 41 Show map
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Average rating

5.3/6

30 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.5
  • Service
    5.6
  • Location
    4.5
  • Food and Drinks
    5.6
  • Sport & entertain
    4.8
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11 hotel reviews in Englishsorted by travel date
Markus
Perfect and recommendable

  • 5.4 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2013
Unique and special - a must - value for money votes. Finnish sauna (sauna) is missing. Wi-fi works only conditionally satisfactory (mail server is not). In short: really recommendable! read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
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Adi
Gladly anytime again...

  • 4.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • December 2012
We are regular guests at this hotel-with good reason! You have the feeling, so you in a museum for abstract art sleep and us, it is never enough. Every year we'll try another floor and we never had to regret here genächtigt to have. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    5.0
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Christian
Exciting, very individual hotel

  • 4.9 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • October 2012
From actually not very smart 13-story concrete block by the various known designer a unique, very individual hotel. Very recommendable, there really in each floor a special implementation of the organization managed. Room and floors all very harmonious. The individual rooms are in principle rather small, are but by the design rather spacious. Room service pristine - many room service were are constantly on the way. The location is on the first glance not ideal, but in immediate vicinity subway and buses ( Linie 1), the in about 15 to 20 minutes into town lead. Otherwise is the surroundings of ... the hotel not at all touristy, so you have a very authentic ' workers/living/ lifestyle' from Madrid get. Supermarket and cheap, honest café/ restaurant few meters behind the hotel! All together really a recommendation value-as unique! read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    3.0
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Rebekka
Everything was perfect!

  • 6.0 / 6

  • Recommended hotel
  • Families
  • Translated
  • City break
  • April 2012
Sensational hotel with very friendly and personable staff. The hotel we have already for the next stay booked. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
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Adi
Good design

  • 4.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2011
Excellent for couples, the value on design hotel set. Is however a bit out of the way from the center in salamanca, however as very of Madrid. Very recommendable. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    2.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
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Thomas
Modern, stylish, great concept

  • 5.5 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • September 2011
It was a very extraordinary hotel in which each floor of a completely different designer designed. At check-in the various room types will be presented with pictures and explanations. After you have chosen, with the external drive chair in the 'World' about 200 meters of designer from the metro station are located in the environment of the hotel several restaurants and bars. The selection is not very big but varied. Very friendly and competent staff. Extensive and fresh breakfast buffet with some fancy offered. Altogether high prices like in this category. This hotel is an experience. A shame, that not ... every night to a different floor changed. Tip: the technical equipment of the room you should ask at the check-in or to let light switch and steering device without manual to operate. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Frank
Great five star hotel in avangardistischem style archived

  • 5.2 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2011
From the outside the hotel is a bit old and in the seventies style, but inside spectacular. It has been designed by a different Stardesigner. The rooms are big and the bathroom is an absolute treat. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.3
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    3.7
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
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Robert
Madrid in super hotel archived

  • 5.6 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • October 2010
Location, just 100m from the metro station. Great hotel, very rich, although not cheap breakfast. Hilfsbereiches and well-trained staff. The rooms are worth staying. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
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Juergen
Great hotel with an exceptional atmosphere archived

  • 5.1 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • October 2010
I have seen some hotels in Madrid. None so far was nice, great ambiance, great gastronomy etc. Price/performance ratio for the room was ok, but the prices at the bar over-priced (beer 7.50 Euros). Breakfast with Euro 27.50 also expensive but best!! If you like, interesting hotels should Puerta America saw read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Hans-Paul
The special hotel archived

  • 5.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2010
The innenarchitektonisch unique hotel is something to see. Everyone can choose a room for his taste. Only the location is not good value. But for the price for this 5 star hotel still limited. Service and the food, especially the breakfast is good. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    3.8
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
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Tom
Design hotel at it's finest. archived

  • 5.6 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2009
This hotel is definitely worth a visit. Only through the other design is on every floor it more than spectacular. Beside this, an absolutely fantastic views over Madrid. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
show less