Hotel Grand Hyatt Dubai(5 stars)

PO Box 7978 Dubai View on map

Average rating

196 hotel reviews

    Rating by categories

  • Hotel in general
    5.8
  • Room
    5.8
  • Service
    5.8
  • Location
    5.0
  • Food and Drinks
    5.7
  • Sport & entertain
    5.8
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75 reviews for this hotel sorted by travel date
Karl
Excellentes hotel
  • Recommended hotel
  • Families
  • Other stay
  • November 2015
Hotel very nice. Building is impressive. Large enough to discover every day something new, even during longer stay. Good for business trips as well for family vacations and of course for combination of business and vacations. Hotel and all facilities are kept in good conditions. Hotel garden and pool area very nice. Sunbeds of very good quality and very comfortable. Outdoor pool large enough, enough sunbeds, with towel service and nice pool bar. Architecture of garden and lobby area are very nice. Gives feelings like in a paradise garden. Especially the lobby is excellent. Used high quality materials. Shuttle service ... without any problems. We arrived after midnight, so we missed our half board dinner. We received a voucher and could use it whenever during our stay. Excellent. Not usual. Shows, hotel really cares about guests. During our stay, except the usage of indoor pool, hotel personal fulfilled all our wished to our maximal satisfaction. Even the tips we left for housekeeping was not touched and the service has been made on really high level. Prices are higher than average. But it is sometimes not a disadvantage. Guest structure is being modified to it and you do not find drunk Russian and/or British tourists. read hotel review
  • Room
    6.0

    Our check in was too long. Room not prepared. This should not happen at such hotel. But personal was really very engaged and tried to fix it fast. We arrived after midnight. TV did not work. At other hotels we had to wait till next day. Here they fixed it even at midnight. On the other side, a double check of the room could prevent such situations. Housekeeping very good. 2x a day. Personal very friendly. Whatever we needed, we have got. Rooms very clean, soundproof, spacious, even with an extra bed there is enough space to feel not claustrophobic. Bathroom in good condition, spacious, water pressure excellent, bath items of good quality. Only one point regarding room´s equipment: To the toilet only via bathroom.

  • Gastronomy
    6.0

    Food excellent. Maybe a little bit better food presentation would be nice. But it was everything available what at such hotel could be expected. Doesn´t matter which kind of food you prefer, you definitely find what you like. The only thing which could be improved, is the table setup (cutlery) at self service restaurant Andiamo. At such hotel should be during dinner following standard: 2 knifes, 2 forks, 1 spoon, á 1 small spoon, small fork prepared at each place and a small candle. This was a bit disturbing point. At the evening there are 3 places to listen music. So if you like quite music, Arabian, or more action, you have all you need. Maybe the information about live performance at Arabian restaurant could be placed in the lobby. Especially short term guests, like businessmen would definitely appreciate it, since the information is „hidden“ on the second floor and usually nobody recognizes it. Second point is, minimum food consumption of 125,- AED per person is required. (drinks not included !!) This is something really strange, since to see a performance for the hotel guests should be for free and no guest should be pushed to have „another dinner“ after he finished one.

  • Service
    6.0

    Since I stay 2x year in Dubai, I can compare the service level pretty well. And maybe people from Waldorf Astoria could stay at Grand Hyatt for a while to see, how a service at a 5* hotel has to look like. Of course there are situations and moments where the service could be improved, but at such big hotel always can something run wrong. Important is, how personal is caring about and solving problems. Service at indoor pool and indoor pool policy too „strong“. Even if empty, without any other guests, children are not allowed to use it during evening. This is out of understanding, since once you have a child who is semiprofessional swimmer and needs to exercise, you have no choice.

  • Sport & Leisure
    6.0

    Service at pool area very good. Ice-lolly for everybody, if new bedcover required, immediately done... There was nothing to complain. Indoor pool and whirlpool as well very nice. Quite, always almost empty, ideal for relax without being disturbed. Fitness center and SPA as well at high level.

  • Hotel
    6.0

    Hotel very nice. Building is impressive. Large enough to discover every day something new, even during longer stay. Good for business trips as well for family vacations and of course for combination of business and vacations. Hotel and all facilities are kept in good conditions. Hotel garden and pool area very nice. Sunbeds of very good quality and very comfortable. Outdoor pool large enough, enough sunbeds, with towel service and nice pool bar. Architecture of garden and lobby area are very nice. Gives feelings like in a paradise garden. Especially the lobby is excellent. Used high quality materials. Shuttle service without any problems. We arrived after midnight, so we missed our half board dinner. We received a voucher and could use it whenever during our stay. Excellent. Not usual. Shows, hotel really cares about guests. During our stay, except the usage of indoor pool, hotel personal fulfilled all our wished to our maximal satisfaction. Even the tips we left for housekeeping was not touched and the service has been made on really high level. Prices are higher than average. But it is sometimes not a disadvantage. Guest structure is being modified to it and you do not find drunk Russian and/or British tourists.

  • Location
    5.0

    Location is not bad. Close to airport, shopping mall, Dolphinarium and metro station. Disadvantage of missing beach is compensated by daily shuttle to Kite beach which is very nice (4,5* rating) Hotel has many dining facilities, so either you are on longer vacations, or you are meeting business partners, there are lot of places you can choose from.

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Simona
Good quality hotel
  • Recommended hotel
  • Couples
  • City break
  • July 2015
Spent 2 days at this hotel, close to the Dubai International Airport and to the Dubai Creek. Hotel is huge, with excellent Grand Club on 14th Floor, and very nice indoor and outdoor pools - to bad that air condition inside hotel is too cold, so I got sick from going in-and-out too often. Wi-fi fast and reliable. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Miro
Another nice Hyatt in UAE
  • Recommended hotel
  • Couples
  • City break
  • July 2015
This is my third UAE Hyatt last week, and similar to others, also excellent, with high quality service, very clean and well appointed rooms, top notch Grand Club, and nice array of pools to use. Wi-fi is fast and free to Hyatt GP members. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    6.0
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Emiliano
Nice hotel but food not that good
  • Hotel not recommended
  • Singles
  • Other stay
  • April 2015
The hotel was quite nice with decent parking and decent service, however i was very disappointed by the food, which was nothing special...i also thought that staff did not speak well foreign languages... read hotel review
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    3.0
  • Service
    3.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.3
    Family friendliness
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    3.5
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Thomas
It has the nicest pool area in Dubai
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Business trip
  • May 2014
I would recommend this hotel. Here everything is just right. Starting from the rooms, the front desk, to the restaurants and the great pool area. The hotel is very close to the airport, which is advantageous if you have a return flight in the morning. By taxi you can get to all the attractions and malls easily and inexpensively. The next time I'd visit again, Grand Hyatt. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Hazem
Amazing hotel stay
  • Recommended hotel
  • Couples
  • City break
  • April 2014
Its an amazing resort in dubai with luxuaries of faciluties can be used to have a rest..... the spa was amazing.... swimming pool ... ana all facilities....it locate on the centar of dubai were all mall and shops are near to you.. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Randus
Excellent
  • Recommended hotel
  • Families
  • Other stay
  • January 2014
Excelent, no words to describe it the hotel besides be very beautifull outside is very beautifull inside too, less than 5 minutes from Dubai Int´l Airport, 8 minutes walking to Raffles shopping mall, the rooms are very big, clean and well decorated, the Spa is the 2nd best I have visited only loses to Grand Hyatt Seoul, the swiming pools are fantastics, there is 4 restaurants we have been in two and they are excellent, I recomend to everybody to stay is this hotel and pay a little bit more and stay in the Club floor as the Club Lounge ... is superb at night they serve hot plates salads and much more and you can save at the dinner. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
Close
Dirk
Top address
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2014
A great house, great room. Everything there that you need. In the house there are numerous restaurants. There is something there for every taste. The staff is friendly and helpful. The pool area is huge and spacious. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Heide
The Grand Hyatt Dubai -green oasis of orients_. archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • December 2013
The Grand Hyatt hotel in Dubai is a green oasis in the midst of a vibrant city. There were 10 wonderful days, the staff is international, speaks english, is helpful In any situation and very friendly. We were completely satisfied and will be the hotel for our next Dubai visit certainly Again. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Mohamad Harairi
One of the biggest hotels in Dubai archived
  • Recommended hotel
  • Families
  • City break
  • November 2013
Grand Hayatt Dubai is an excellent hotel and resort to spend your extra days with kids in, The hotel is so spacious in its facilities and rooms, ( it doesnt include balconies ) however the panoramic view either on the lagoon or khlaifa tower is un believable. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Amrit
Not near beach, but lots of pools archived
  • Recommended hotel
  • Couples
  • City break
  • October 2013
The rooms and the hotel were a bit outdated, but the room was quite large in size. The hotel has sufficient parking facilities and several restaurants open till late. Unfortunately, the last order at the restaurant open at the time of our check-in (late at night) was 90 minutes prior to closing time. So although technically the hotel was open (as confirmed by the concierge through e-mail ahead of our arrival) we could not place an order and had to order room service. The hotel has several different outdoor pools as well as a beautiful indoor pool. However, given the ... heat we did not walk towards all of the different pool options. Breakfast at the hotel was very worthwhile with a large selection of options. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    3.7
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
Close
Mohamad
The biggest in size hotel (Dubai) archived
  • Recommended hotel
  • Families
  • City break
  • September 2013
I have stayed over 10 times in Grand Hyatt hotel in Dubai, simply becasue it is one of the hotels that you visit once and you get edicted to come again and again due to its location, swimming pools , view , size and everything you think of. read hotel review
  • Room
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Santtu
Impeccable 5-star quality archived
  • Recommended hotel
  • Friends
  • City break
  • July 2013
The best hotel experience of my life. The key must have been, that we chose to pay extra for the club level services, which were definitely worth everything we paid. Marvellous rooms, top class personal service and every answer got answered and things taken care of. We had a possibility to prolong our stay until 4.pm the next day due to the club level, which was extremely nice, since we had a night flight. We could also leave our luggage there and got a limousine transfer to the airport in the evening even though we had already checked out ... in the afternoon. I would definitely choose this one, if I would be spending only a couple of nights in Dubai. Great pool also. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Thomas
Luxury in bur Dubai archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • May 2013
One likes it or you do not like it-in a large hotel. With over 674 rooms and suites it is certainly not the smallest hotels in Dubai, but for a business trip in bur Dubai a very good location and the different areas in every direction good and be reached quickly. Adjacent is the wafi shopping center. Impressive is alone the large and bright lobby with a spacious lobby lounge, behind makes a evergreen inner garden on, the most of the restaurants, bars and cafes of the hotel are. The wrinkle the dhows the lobby hanging should supposedly the air ... conditioners ahide. With over 40 square meter the rooms are more than spacious, as well as the bathroom (bathtub, separate shower and toilet behind glass door). The grand club room was also the evening turn-down service and again 2 bottles water refilled. Wi-fi was here, and in the club lounge for free. The extensive grand club lounge offered a very good offer (breakfast, afternoon tea and 'happy hour' in the evening), it was you very spacious and you could always a 'private' corner. Also the breakfast downstairs in the ' the market cafe ' was very good and by the indoor garden you could such a tropical breakfast, also here the service was very good, fast one was directed to a table and immediately came the ordered coffee. Advantage of this large luxury hotel is however the beautiful garden with one of the most beautiful pool area in Dubai City. Even shortly after sunrise it was possible to swim and you got fresh towels. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Robert
Good city hotel with potential to above archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2013
The hotel is very centrally located and conveniently located to all attractions with a short (and inexpensive) cab rides to reach. Metrostation about 5-10 minutes away. The wafi-center 10 minutes on foot distance. There some cafés and restaurants and to recommend especially the murjan, a arab/lebanese restaurant with live music at weekends. The Hyatt has a large garden and pool area. Unfortunately the staff is a bit slow and not too attentive. The rooms are big and clean and with 5 stars. Rather 3 star breakfast, both the quality, as well as the service are not a 5 star standard. ... The area is rather like an english pub furnished. The eggs are not acceptable. The staff giftet before the guests. Both the breakfast area as the pool area may be maintained. It is after the motto, perhaps sees it is my colleague, that there was clear or reversed. Because of the location and the rooms i would recommend it-for staff and quality rather not. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Dennis
Great hotel. Poor pool service archived
  • Recommended hotel
  • Families
  • Translated
  • City break
  • March 2013
The hotel was of us for one day after a orient cruise used. We were very friendly after the withdrawal from the taxi and our luggage was to the room delivered. Until the room for us was we could in a lounge for arriving guests free of charge drinks and light snacks to take us. The hotel room was great spacious and large. There were both tub, and also a large shower available. Especially liked a lot me also the view of the skyline Dubai from the room. The Grand Hyatt Dubai has a beautiful garden area in the the ... pools are. I would now like to turn to the only weak point of the hotel %blank%. In other words the outrageous and unfriendly pool butler the all lose not only their job! We had us extra a beach chair with umbrella for the us itself with the towels uncover had since none of the rude pool butler worth the trouble was us as guests to do. When we in the pool refresh and cool off wanted and again to our beach chair, was suddenly the umbrella way. This was just other guests and we had to believe it or not about 2 hours on the next available umbrella wait. An apology for this behaviour by the outrageous pool butler, there was no. Before we the next morning our departure catching we used the great breakfast buffet of leberkas, frankfurt and waffles everything possible what you from the breakfast buffet a 5 star hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    1.5
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    1.0
    Transportation connection and available excursions
    1.0
    Other leisure activities available
    3.0
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Christoph
Fabulous hotel archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2013
Great hotel, great and huge pool. Excellent pool service (beverages etc.). The rooms are huge, also the bathroom. There is a variety of restaurants in the hotel and an excellent bakery with excellent pastries, coffee and ice cream. Gym generous and recommendable. Free wi-fi in the lobby and depending on the location also by the pool. Room service top! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Torsten
Very good hotel, left almost nothing to be desired! archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • December 2012
Very large (over 650 rooms), very well-equipped business hotel with many amenities. read hotel review
  • Room
    5.0

    Large and very well-equipped rooms: large flat-screen tv, air conditioning, minibar, coffee machine, safe, telephone with voicemail, and more. Spacious bathroom, separate shower, and hair dryer. The only downside: none of the windows of the rooms you can open. Air intake, so exclusively on the air conditioning.

  • Gastronomy
    6.0

    Various restaurants and bars on the lower level the impressive lobby. Breakfast was very extensive, international with an arabic twist - from the offer and the very good quality.

  • Service
    6.0

    Very friendly staff in all the areas and everywhere good english knowledge available. The partly negative reports about the lack of hygiene regarding room cleaning i can after repeated stay here not confirm.

  • Sport & Leisure
    5.0

    There is both inside, and outside a spacious pool. Various other spa and fitness - / leisure offers available, which i did not use however.

  • Hotel
    6.0

    Very large (over 650 rooms), very well-equipped business hotel with many amenities.

  • Location
    5.0

    In the vicinity of the dubai creek. To the airport dubai international (dxb) about 10 minutes with the car. Various shopping malls and restaurants are all in the immediate vicinity (a few minute taxi ride).

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Eric
Perfect combination of relaxation and city life archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • December 2012
Like every year a couple of days relax in the Grand Hyatt. Still for us the best combination of wellness and city life. Short distances with the taxi into town, or various malls. The huge outdoor pool is beautiful, the indoor pool was renovated, the fitness studio is increase. The rooms, although optically rather from the 80., large and very clean. Particularly the large bathroom like us. Still one of the best breakfasts in Dubai. We will come back soon. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Stephan
Top Hyatt in Dubai archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2012
Great city hotel for the first Dubai stay we booked xtui with flight and half board. Very friendly front desk in the hotel. Check-in in the morning at 2 o'clock top, fast and friendly. Luggage was still 5 minutes in the room. The very friendly page wanted us the room explain but we were just tired. In the morning to the breakfast buffet was everything you from western hotel was. Everything was a bit wusslig, but always friendly and pleasant. Empty plates were always quickly cleared and it was again and again asked, whether and like us the breakfast like. ... The hotel has several restaurants, i think 8 piece, 4 of which have a half board menu. You can choose, whether one lunch or dinner want, but you can get vouchers and you can every day spontaneously decide. We were once in the italian and indian. Both was really good and for half-board completely sufficient. Room service was quick and nice. Wireless internet in the room currently free of charge you have to but once logging 55 aed/day that was then but not will be charged. Towels and linen every day changed twice, the bed linen in my eyes must not be. In the evening from 22 o'clock there is a turn down service. Tv led device with many arab channels, 3 german channels and a few us movie channels. The hotel is 10 minutes away from the airport, however one heard nothing of it. For of the lobby are always normal taxis or Lexus driver service charge to find. If you once a tax in Dubai use will you only Lexus variant take \u263a - the better, safer and it works just great. Dubai Mall and burj khalifa approximately 15 minutes out with the transfer. Jumeira Beach about 25 minutes, the souqs also about 25 minutes. Conclusion a top hotel with great large rooms with either a view of the creek or downtown Dubai. All of the staff were really friendly, always very accommodating. Everything sparkling is constantly cleaning and polished. What to get used to, is the only with english and the man Boss is. The woman with friendliness ignored, but if not a man is as served in a friendly manner as the man. We would book it again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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