Hotel Occidental Allegro Playa Papagayo(4 stars)

Playa Manzanillo/ Golfo De Papagayo/ Gua � Show map

Average rating

33 hotel reviews

    Rating by categories

  • Hotel in general
    1.7
  • Room
    2.1
  • Service
    1.1
  • Location
    3.1
  • Food and Drinks
    1.5
  • Sport & entertain
    2.2
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8 hotel reviews in Englishsorted by travel date
Birgit
Never again, Frustration at the end a dream trip
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • December 2011
On arrival after a wonderful round trip - great view on the Pacific ocean. Three and a half hour wait for the keys from the room. No excuse. Hopelessly overbooked with locals families. Dripping air conditioning in the room, what anyone interested. Daily wait on the DIY man. On the hallways dirty dishes, older than 2 days. All houses in steilster hillside location, which is why we just considered, what we should be sea. The staff were frustrated, called the hotel itself Scheißhotel. Longer than one hour waited we a towel by the pool. This is the only Aufenthaltsplatz in ... the complex. Town center 1 bar for several hundred guests. In the pool Plastiktassen, straws, Kinderwindeln. Cleaning of the pools found in the 4 days 2 times by Sauggerät instead. No matter-there was not enough beach chairs. Thus rather to the sea! Wrong! The sand was full of sand fleas the mean bite. The 30 chairs on the beach were so damaged, that we have not succeeded, from two a working to make. In the bar the chiggers on the walls and in the polluted cushions on the chairs. Above next to the reception there was also a bar there 10 minutes steep uphill). No was dependable, since the employees the working hours do not comply with. As uses all inclusive little. There is a large dining room and a small pizzeria in the same room. For dinner was over an hour line up normal. There are no other places to sit there. Everything went by the pool from-with really extremely louder animation from early until late. We have fled and bays a daytrip. Nothing helped, we had back. A shame for us, that we in this hotel at the end of the vacation landed. It should be 4 relaxing days after round trip will. We had workmen, dirt, broken furniture, unfriendly staff, cold food, broken loungerss and really frustration. A shame, that we have the great holiday and tell the story about the experiences in the hotel most of the time take. Sorry for the dreamlike countryside and animals, but we had no relaxation there. Left 6 weeks later the remaining fleabites, the really höllisch itch. Well, Lime juice eased some of the pain. Never go again we go there. read more
  • Room
    3.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    3.0
  • Service
    1.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    2.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    1.3
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
    Disabled-friendly
    1.0
  • Location
    2.2
    Proximity to shopping areas
    1.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    2.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Hermann
Recommendable house archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2011
The hotel is quite isolated spacious (permanently kostl. Shuttle bus-about traffic) on the hillside to the sea; the beach club (at no high expectations) daily also satisfactory. Shuttle boat. Very good for those looking to relax; but herrl. Wildlife (several large iguanas in the area, pelicans and often visited the trees on the beach of Weißkppf and shout monkeys herds, etc.). The all inclusive offer for example also all cocktails. The Highlands by numbers. Canadian and United States Parties sometimes something loud-so no room near the pool.. shuttle n. Liberia and coco beach (shopping). read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    3.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    3.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    4.0
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Uschi
Never four stars worth archived
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2010
This hotel has been assigned to us as trade-off hotel, as our original hotel Casa Conde del Mar us not has admitted. We found it completely unacceptable, since it was very far out of the way, huge, very noisy and dirty was (especially in the bathroom). The balcony was very small and you could escape the noise from the Anamation not. The food choice was relatively large from, but good quality. In the evening at the bar we were greeted by several Parties and us could conversation difficult. We could not believe, that this is a 4 star hotel should ... be and left next day again from. read more
  • Room
    2.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    3.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    3.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Hotel
    1.5
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
  • Location
    1.0
    Proximity to shopping areas
    1.0
    Transportation connection and available excursions
    1.0
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Stefanie
3 weeks chill out, relax and go on excursions archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2009
Me can agree with the previous reviewers not. We were well taken care of. especially our son had done it the staff. All the great food and beverage choices were correct (have been a lot of bad experiences) we have often ate in the speciality restaurants. So we were completely satisfied. Of course you should not only hang out at the pool, then it is boring. but who is doing what: rental car, tours, comes fully on the grounds. I can recommend it unreservedly. if you have any questions, has can report like. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
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Siglinde & Kurt
Very nice hotel in silent location archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2009
We have three wonderful weeks in this hotel spent Occasionally we have several fantastic excursions with Fulvio núñez Artavia booked It was for us a piece of good fortune as all car journeys, alone and in The German language have been Room, food, drinks, beach, pool and service were perfect. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Dominik
Great family hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • July 2009
Even though we no all inclusive-fans are we have felt very comfortable here us. Car rental and excursion offers you should book but not in the hotel, as there are Monopolanbieter and completely overpriced offers. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    2.0
  • Location
    2.4
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    1.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    3.0
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Dana
Never again! archived
  • Hotel not recommended
  • Couples
  • Beach holiday
  • April 2007
Never particularly clean, service rotten, airconditioning never worked, general disrepair, need I say more? read more
  • Room
    1.0

    Moved 3 times, airconditioning never worked, myself and my husband got sick from it/outside temperature was 35 degrees/. Not fit for sleeping,..

  • Gastronomy
    1.0

    Food mostly good and plentiful, but restaurant incredibly dirty, as the hotel caters also to the native Costa Ricans, who came with large families and turned the restaurant into a pigsty in no time.

  • Service
    1.0

    Friendly, but meaningless. Incompetent, no knowledge of any language, slow check-in, no response to complaints, medical care non-existent/nearest doctor in Liberia, 1 nighht in hospital about 2, 000$ US just for the bed. Incompetent medical care, doctor mostly interested in credit card number, not in the patient's condition.

  • Sport & Entertainment
    1.0

    No sports available. Beach is black, dirty and muddy, not fir for swimming. Swiming pool too shallow for swimming, often dirty as Costa Rican kids swim there with food and drinks in their hands. Leftovers of food taken from the restaurant in pool area sits there for hours, picked often by birds.

  • Hotel
    1.5

    Never particularly clean, service rotten, airconditioning never worked, general disrepair, need I say more?

  • Location
    1.0

    Location-in the middle of nowhere, nothing to do except to eat, lounge around the pool, swim in the muddy ocean.

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Iris
Just large swimming hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • October 2005
Very large location with approx. 200-300 rooms, different 3-floor blocks in the mountains, organized good conditions, All Inclusive, long ways to the pool, beach or the reception, there's also Shuttleservice, which functions relatively well. You have to go through rocky paths if you want to walk, because it's on the hillside. The location is very good organized. read more
  • Room
    4.0

    Rooms were not that large, but instead there's doubleroom with 2 doublebeds. The uppere buildings and floors have anyways amazing seaview. Layout: chargeable safe, hairdryer, refrigerator and TV (one even gets German channels)

  • Gastronomy
    4.5

    There was everything in buffetform. Lots of choices. One could with All Inclusive just eat and drink the whole day.

  • Service
    5.0

    The personnel is kind and very helpful.

  • Sport & Entertainment
    3.5

    Internet access chargeable, swimming pool with bar. For such a great hotel, however the entertainment part is too small. On the weekends especially the natives there and there's a party organized, loud music and the whole day exciting mood. In the evenings there are shows. Othewise one cad ride paddleboats, besides the trips are offered for a fee. Handtowels for the pool and the beach are prepared and could be changed any time.

  • Hotel
    4.0

    Very large location with approx. 200-300 rooms, different 3-floor blocks in the mountains, organized good conditions, All Inclusive, long ways to the pool, beach or the reception, there's also Shuttleservice, which functions relatively well. You have to go through rocky paths if you want to walk, because it's on the hillside. The location is very good organized.

  • Location
    3.0

    The hotel is situated totally isolated, just alone without neighboor hotels on the bay at the hillside. There are no opportunities for shopping or social loafing. The next city is definitely 20 minutes of driving away. There's nothing, just hotel. But who thinks to come to such silent place he'll be surprised, because there's always something going on, loud music....especially at the weekends. There are only few Park opportunities. The beach at the hotel is dark and little attractive. But there's a trip offered to a white very beautiful beach (attention only limited number of participants for this trip).

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