Hotel Grand Hyatt(5 stars)

123 Collins Street View on map

Average rating

7 hotel reviews

    Rating by categories

  • Hotel in general
    5.8
  • Room
    5.6
  • Service
    4.2
  • Location
    6.0
  • Food and Drinks
    5.5
  • Sport & entertain
    5.0
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3 reviews for this hotel sorted by travel date
Sonny
Not Happy
  • Hotel not recommended
  • Singles
  • Business trip
  • July 2015
I checked in at 2am after a delayed flight from Perth. As you can imagine I was hoping to get some sleep and wake up just in time for breakfast but no chance of that as I was woken up by loud sharp noises that resembled the noise from this 3 star hotel I stayed in China about 20 years a go. It was terrible and certainly something you wouldn't expect from an expensive 5 star establishment. The noise just kept going and I couldn't go back to sleep. When I complained about it they told me we are sorry ... but we hope you enjoyed the amenities of the hotel. That's not the point I thought bear in mind I paid $355 for one night and personally I would have much rather piece and quite in my room then a fancy reception area. So if you decide to stay at Grand Hyatt Melbourne ask your self how lucky do I feel because if you are, than you might actually get a room in which you can get more then 3 hours of sleep. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    2.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    0
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Jude
What a stay! Ambassador suite!
  • Recommended hotel
  • Couples
  • City break
  • July 2014
As diamond members, we were upgraded from a base suite to the Ambassador suite. Never stayed in such a large room in our lives. We walked into the room and were amazed. Nibbles and wine were kept on the centre table for our arrival. We felt like stars! Unfortunately, we were only staying the 1 night. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Werner
Very good whal archived
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Business trip
  • October 2011
Very good business hotel in central melbourne with best location to shopping and restaurants. Gladly again at any time! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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