Metropole Swiss Quality Hotel(3 stars)

Zeughausgasse 28, 3011 Bern Show map

Average rating

9 hotel reviews

    Rating by categories

  • Hotel in general
    3.8
  • Room
    3.8
  • Service
    5.3
  • Location
    5.8
  • Food and Drinks
    4.3
  • Sport & entertain
    3.5
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4 hotel reviews in Englishsorted by travel date

Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Bruce
Great location, hotel with lots of character archived
  • Recommended hotel
  • Couples
  • Other stay
  • September 2010
Located in the middle of the action, overlooking the market square. Many shops and restaurants nearby, and a short walk form the train station. Bern is generally a very walkable city that's just oozing history, and this building is no different. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Philipp
via paid hotel rooms archived
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • August 2010
Room too expensive. 145 (per night)-, location very loud. In the morning starting from 05,00 o'clock no sleep possible. Breakfast was a disaster also service. Everything from the can and the package. Almost no place to sit. read more
  • Room
    2.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    3.0
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
  • Hotel
    2.3
    Family friendliness
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    2.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Rishad
We enjoyed our stay at Metropole archived
  • Recommended hotel
  • Couples
  • City break
  • October 2009
The Hotel is perfectly located a two min walk from the railway station, and right in the heart of this quaint old city with lovely walks all around. Ample shopping all around, and lots of life around you in the square. Avoid the rooms facing the square, and ask for a quieter room facing the back if you are easily disturbed from your sleep. A bonus was free internet on offer across the street for all 24hrs. Our room was functional, well kept during our stay and we would certainly stay here again if visiting Berne. read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Rainer
nice location-but... archived
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • June 2009
For a few points of no rating, because the Hotel only offers a bed and breakfast. The breakfast buffet was (considering the price) below average. The hotel is in a different building (2) for 'the corner' built and quite well arranged. The carpeting in the hallways was very worn, the room obviously taken. The bird has the bathroom-a wet cell plastic (in old buildings Okay), the neither the was cleaned on margins. Dust (and other) average was almost two centimeter high! I am now more than 190 centimeter long-that is why I am also of projections, edges and the like. ... The toilet looked like ten years not cleaned-see photos-that is to say very visible and other deposits. The complaint was the next morning the front desk-but a feedback. Non-Existent. In my opinion, this is not a calling card for a hotel in a capital city-in the city center. The price of CHF 145, -for an overnight stay-good, it was the last of my side. read more
  • Room
    2.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    3.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    1.0
  • Service
    3.3
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    2.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    1.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
show less