Hotel Hipotels Natura Palace(4 stars)

Urbanización Montaña Roja 35570 Playa Blanca View on map

Average rating

671 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.2
  • Service
    5.5
  • Location
    4.6
  • Food and Drinks
    5.5
  • Sport & entertain
    5.0
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213 reviews for this hotel sorted by travel date
Andrew
Super Hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
The hotel was impressive right from the start. It is very spacious with a grand foyer. The reception staff were multi-lingual and extremely helpful and friendly. Our standard room was very clean and spacious with a good size balcony that caught the afternoon sun. The swimming pools were a good size one being freshwater whilst the other was salt water. Both felt rather cool on entering but this was mainly due to the high air temperature. We were on half board terms and the food was of exceptional quality, each evening having a different theme. There was always something that ... tempted you. Whilst there it tended to be an older age group but there were some young families staying, after all it was during school term time. read hotel review
  • Room
    5.0

    The room was a good size with two large single beds pushed together to make a huge double. There was the usual dressing table and wardrobes plus two chairs and an occasional table. On the balcony were another two chairs and table. There was a television and minibar but there was no tea/coffee making facilities. A kettle could be hired from reception for 7 euro for the week, it was then down to you to get cups etc.

  • Gastronomy
    6.0

    There was the one main restaurant which was self service. This provided an excellent range of food to a very high standard. The poolside bar also provided food and snacks for lunchtime and again was a good standard. Two further bars were in the main part of the hotel both providing good service. All restaurant/food areas were spotlessly clean with used crockery being cleared away promptly. The bar areas were spacious and comfortable.

  • Service
    6.0

    We found all staff, regardless of their job, very friendly and went out of their way to help. The first night we were there my wife found the bed rather firm so had a word with the reception in the morning - on our return later in the day a thick topper had been fitted on to the bed greatly improving comfort. All the key staff were multi-lingual, those that weren't were quickly able to find someone who could speak fluently in your language. Our room was well maintained and was kept clean to a high standard. Towels were regularly changed with bath robes provided, even in our 'standard' room.

  • Sport & Leisure
    5.0

    The main focus were the swimming pools and area. For those more energetic there was a well equipped gym, tennis courts, darts, table tennis and crazy golf. Pool towels could be obtained from reception, however a 10 euro deposit was required which was fully refundable. Around the pool there were several showers and a changing cubicle. A good number of sunbeds were available but the age old problem of people reserving beds carried on to some extent. There was some evening entertainment each evening but this generally lasted about an hour.

  • Hotel
    6.0

    The hotel was impressive right from the start. It is very spacious with a grand foyer. The reception staff were multi-lingual and extremely helpful and friendly. Our standard room was very clean and spacious with a good size balcony that caught the afternoon sun. The swimming pools were a good size one being freshwater whilst the other was salt water. Both felt rather cool on entering but this was mainly due to the high air temperature. We were on half board terms and the food was of exceptional quality, each evening having a different theme. There was always something that tempted you. Whilst there it tended to be an older age group but there were some young families staying, after all it was during school term time.

  • Location
    5.0

    The hotel was about a half hour journey from the airport on good roads. It was about a 30 min walk into the centre of Playa Blanca along a coastal pathway. The town is relatively small but has a good variety of shops and provided everything we needed. The local bus was 1.4 euro whilst a taxi cost 4.5 euro (one way). There were a number of companies offering excursions in the town but we opted to use the Thompson rep in the hotel to book our trips The pick up times were generally 8.00 - 8.15 for both half and full day trips.

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Carolyn
Wonderful holiday hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
A wonderful hotel we have stayed here many times since they opened in 2000. The staff are welcoming and friendly, the rooms clean and have a daily maid service. The restaurant, for us, has a wide range and choice of food, cooked to order with meat and fish dishes each evening, a good range of salads and cold meats, lovely desserts and always fresh fruit available. Spacious, clean and well kept pool areas and gardens, plenty of sunbeds and a pool bar for drinks and snacks throughout the day. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Patrick
One not to be missed!
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
We had been to Playa Blanca before and it is our favourite resort on Lanzarote. We had never stayed at the Natura Palace. On arrival first impression was good. We were arriving just as evening meals were finishing. Reception staff quickly. Gave us meal card, guided us to restaurant and completed check-in after we had eaten - a great start! read hotel review
  • Room
    6.0

    Extremely comfortable beds and seats. Good sized rooms and balcony. Kept spotless by staff.

  • Gastronomy
    6.0

    We were on half board. Breakfasts had a great variety, really well presented and very high quality. Evening meal was superb. Food to cater for all tastes and of a very high standard. Each evening was varied so never felt in any way repetitive. Dining area well laid out so never. Felt we were too near. Other tables very roomy. The pool bar also provided super food and very pleasant staff.

  • Service
    6.0

    Reception staff couldn't do enough for us. Restaurant staff very friendly and helpful. Bar staff, room cleaning and ground staff all very pleasant.

  • Sport & Leisure
    5.0

    Only gripe we would have is the pools were bit on the cool side for us though many other guests obviously didn't think that!

  • Hotel
    6.0

    We had been to Playa Blanca before and it is our favourite resort on Lanzarote. We had never stayed at the Natura Palace. On arrival first impression was good. We were arriving just as evening meals were finishing. Reception staff quickly. Gave us meal card, guided us to restaurant and completed check-in after we had eaten - a great start!

  • Location
    6.0

    Sitting on seafront with gate onto the walkway along the front. Approx 20mins walk into centre of Playa Blanca and a further. 25mins walk to Rubicon Marina (worth the effort).

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Peter
Natura Palace, Playa Blance
  • Recommended hotel
  • Couples
  • Other stay
  • June 2014
Having spent 11 nights at the Natura Palace it became clear that was has been written in the reviews is not understated in any way. The staff are friendly, polite and efficient and seem to be there seven days a week. Everywhere was well maintained and the restaurant was superb. We saw a couple of comments about air conditioning not working but can assure you if used properly it works fine. We cannot praise all of the staff highly enough. We would have no qualms about staying again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Pauline
Lovely hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
We have stayed at natura many times and always had a great holiday..excellent staff , lovely variety of food. The rooms are very clean and most have very good views over the sea or the well tended gardens. The walk along the sea front to the town is about 25 minutes and if you take a taxi back it's around 4 euros.. This was our second visit to natura palace this year so we hope to visit again early next year. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Paul
Excellent on all levels...
  • Recommended hotel
  • Couples
  • Other stay
  • June 2014
This hotel has had such excellent reviews. all I can say is that they are all TRUE. Everything about the hotel just makes you want to come back. The team at Natura Palace are above excellent. They make your stay here super relaxing with nothing too much trouble. Thank You. From the moment you start your holiday you can totally relax because you know that when you reach this hotel all your troubles will just drift away.We will keep coming back.If you have never been to The Natura Palace Hotel.Then give it a try, I guarantee you ... will be hooked.See you there soon!!! Sleep happy (You will) Paul and Maryse read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Mary
Happy Holiday at the Natura Palace
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2014
this was our first trip to this hotel and we found the staff absolutely excellent in every way. There appears to be a shortage of staff however and the existing staff work extremely hard, going from one venue to the other. However they were at all times very professional and helpful, considering the stress they were under, especially in the dining areas. Everyone at the hotel we came in contact with were helpful and courteous. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Quality of the beach
    3.0
    Overall condition of the pool area
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Pamela
The Hotel for Everyone
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2014
My husband and self have been coming to Natura Palace Plaza Blanca Lanzarote for many many years, this is all down to the personnel in all departments, reception (catering for all your needs) have stays in several different rooms and the quality is the same in all of them. The food you could not better any where and we have travelled nearly all over the world and still keep coming back to Natura Palace, excellent service. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    4.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Steffen
We were very disappointed this time!
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • March 2014
We enjoyed our holiday at the natura palace now for the fifth time and are actually quite disappointed this time, and in need of renovation because the announced measures necessary are hardly recognizable. In the restaurant the quality and variety of the buffets both in the morning and in the evening has dropped considerably; the service is a great good, which surely also to high staff turnover the staff especially in the dining area, is due. The friendliness and helpfulness of the staff at the reception were particularly commendable. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.7
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    3.3
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Fritz
A hotel for a relaxing holiday in the sun
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • March 2014
Good location of the hotel, attractive interior. Nice grounds with good pools. Always friendly staff in all areas. A special praise for the kitchen with daily changing top dishes, a very good restaurant with friendly staff. A hotel, that you can recommend with good conscience. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Gerd
Very good hotel, but partly need.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2014
We were now already 4 time in this hotel, because we always liked it. It is now but necessary, the rooms basic to renovate. Doors and furniture were partly a bit tattered. This time we had kindly a free upgrade to a 'junior suite' received, the partly newly furnished. Here noticed, that it is simple business hotel-furniture is, which is not to the other style of the hotel was okay. White and nussbaumfarbene plastikoberflächen do not really in such a nice hotel. In the restaurant us is positive, that a 'spice bar' is available, very extensive, the food after personal ... be spice to be able (as we know, the spice in versus always rather low-key.) We are coming again with great pleasure, as soon as the room was completely renovated and at the same level as the ' public spaces' of the hotel. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.7
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.8
    Family friendliness
    3.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Kerstin & Wolfgang
The 4 year no disappointment.!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2014
It is a sign of a certain satisfaction, if you 4 years in a row in the same hotel was. And we are not alone! At dinner you can see the tourists, you already know from the last few years. The staff consists of a large tribe team. So you feel almost something like 'home' What the general cleanliness: if you ate early in the morning, is still in the cleaning team. Each table in the lobby area, and the kpl handrail. Floor swept and the window cleaners cleaned the glass doors. In the pool area and the paths swept ... mopped daily leaves and dirt. The pool was cleaned daily. Worked in the garden area daily, so everything is in good condition. The cats with nudist area with dried fodder fed, that is why the guests no food with externally. Leftovers on the floor - it is only the tourists attract cockroaches your own fault! The food in its quality and choice in the 4 years the same beach. If you like fish, will be very comfortable here, as it is to eat every evening the possibility of fish. Who is used to eat only meat dishes from home, he should choose a different hotel. For these people, there were of course also fried little turkey or steaks. But then you have to stop for the food. The natura palace, what a certain range of tastes theme nights required. There are then also sushi Paella; enchiladas caviar shrimps; pizza, cheese and salads in all variations for everyone. Also the dessert buffet is something for everyone. The service and the friendliness of the staff we can only praise. At the lobby, it was our wish taken into account. The refrigerator was not working replaced within a half hour. As we found in our room a bottle of red wine with a congratulations card before. The staff is also the dinner was always very friendly - of course you should be in a 4 star hotel a bit to keep the book on etiquette. If you assign a table is from the maitre, the drinks is served and, until the buffet and then receives the appropriate attention of the staff, also served at the right time. If you are on the entrance at the maitre past creeps, then greedily at the buffet served, and at a table not yet cleared off with a overful plate sets, must not be surprised, if his food down sick must dry! This group the expiry of the hotels and other tourists disturbs the peace, and therefore also the staff understands of even so gladly seen. But then to complain, the staff was not on the ball - is probably the last! If you are not even in the holiday time - you should rather stay at home! Yes, the hotel is a little worn in some places! The furniture was a little beat up, the seating a bit wobbly. It makes the weekly surveys hotel, from its guests to learn where you see the biggest action. In recent years, the missing fliesenkacheln replaced in the pool, on the pool for people with a handicap the lifting mechanism introduced. The wi-fi internet access (a bit expensive) revised. We hope, continue to step-by-step improvements. Our conclusion: We were looking for a very quiet hotel with good food. With beautiful green garden, we see with the optics by small evils on the furniture way. We will be back in the natara palace guests! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Bernhard
Discohotel ants bad kitchen not a service.
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • February 2014
The wonderful location of the hotels, the well-kept garden on site is widely praised and can be confirmed. The outweigh the drawbacks (see below) of this house in no way on. A recommendation can definitely not be pronounced. read hotel review
  • Room
    2.0

    The rooms are a good size, as was the bathroom. The decor is shabby worn. Furniture mirtschrammen and scrapes, walls scratched and stains, armchair with dark stains and aufgeriebenem, abgewetztem substance, two (out of three) not working lamps, beach chair cushions on the balcony stained and dingy. The curtains were faded and had deutlische gebrauchsppure of hands, some male meadows the towels spots. Squeamish you should not be in this hotel... Modern flat-screen tv, no kettle or similar

  • Gastronomy
    3.0

    In the morning english breakfast with very much verschiedem roasted and gescmorten, in fat baked offered. Every morning the same three sorts of cheese and sausage. Large selection of bread rolls, bread and toast and sweet pastries. Canned fruit and fresh fruit, every day the same sorts of. Fruit juice seemed a little watered down. Only one sort of black tea in bags from the cheapest, not drinkable and some kräuterteebeutel. Coffee can not be assessed. In the evening unfortunately only lowest canteen quality offered, all four days the same in the change. Tiefgekühlter brussel sprouts, trxs carrots in water cooked. The fleicsh absolutely unseasoned, the mojosoße without garlic and wasserdünn, local spicy kitchen searched one in vain. In addition to the unpleasantly loud, hectic atmosphere in the huge, at a factory's canteen reminding hall, the only on a side window had and the remainder badly was lit. Desserts of all kinds can be found in large variety and variation every evening were offered. The prices for a half liter water were 2,50 Euro. Beer and Cola was similarly appropriate. Only the wine prices were much too high.

  • Service
    1.0

    At the reception it is recommended to speak english, german is only rudimentarily a few staff spoke and brutishness. The guests were 90% british, hardly german or other nationalities. The staff is rude, and in some cases even rude in attitude, if you information, information requests. It creates the feeling, to disturb, to be annoying. The handling of complaints (for example of ants throughout the room and the bath, defective lamps, disco until 24,00 6 times a week, is rude turned away. The reference to deficiencies: for early breakfast because trip is the hallway unlighted, there is no night-emergency lighting, you have to compete with the hands on the wall along the elevator buttons, since it dark as in a box is! It was only countered, the egg an automatic and the lamps glow in the morning around 7:00 a. m. just not - february but it is around this time still dark... Flashlight do not forget! Ask for the way to the next bus stop, one gets only the answer, 'as above at the main street, you can not miss.' Room cleaning: poor. In two weeks was not even swept or mopped, the bathroom floor behind the door a papierschnippel on arrival, after 2 weeks it was still there. Very disturbing the many mini ants: in the sink on the toilet seat, the shower on the desk, in the bed.

  • Sport & Leisure
    0
  • Hotel
    3.0

    The wonderful location of the hotels, the well-kept garden on site is widely praised and can be confirmed. The outweigh the drawbacks (see below) of this house in no way on. A recommendation can definitely not be pronounced.

  • Location
    3.0

    No shopping possibilities nearby, only a small shop with soft drinks and beer, wine nibbles. Bus stop in about 5 minutes walking distance, innercity bus runs every 30 minutes and costs only 1,35 Euro per ride. Beautiful view Fuerteventura from the balcony.

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Peter
Excellent in every respect
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2014
A wonderful hotel with superb variety of quality food and excellent service. Beautiful interior and gardens, pool etc. which are extra clean as is the hotel itself. Staff very friendly and majority of guests mature (would suggest not all that suitable for children). Bedrooms are well equipped and comfortable. I would have no hesitation in recommending Natura Palace for your next holiday. We are booking again for 3rd year running 2015. read hotel review
  • Room
    6.0

    Clean well furnished room with flat screen TV, hairdyer, mini bar, good air-con., constant hot water. Decent size room with balcony, table and 2 chairs.

  • Gastronomy
    6.0

    The best variety of food and quality experienced at both breakfast and dinner. Continually freshly prepared in ultra clean dining room with excellent sevice.

  • Service
    6.0

    Excellent service from reception, restaurant and all other aspects of Hotel. Doctor visits hotel on regular basis. Laundry bedding changed regularly throughout the week. Very friendly staff.

  • Sport & Leisure
    5.0

    Excellent pool areas in splendid garden position - very clean. plenty space available. Free wi-fi in reception but very slow. PC available at 1 euro for 10 mins which is ultra quick and I found by far best option.

  • Hotel
    6.0

    A wonderful hotel with superb variety of quality food and excellent service. Beautiful interior and gardens, pool etc. which are extra clean as is the hotel itself. Staff very friendly and majority of guests mature (would suggest not all that suitable for children). Bedrooms are well equipped and comfortable. I would have no hesitation in recommending Natura Palace for your next holiday. We are booking again for 3rd year running 2015.

  • Location
    5.0

    Nice quiet location with good sea-views. Approx 35 mins walk to town on nicely paved walkway.

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Esther
A very good hotel with a few negatives.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • January 2014
Apart from everything positive, what far outweighs and already several times in this section mentioned, here still a few points of criticism: Unfortunately no safe in the room was still! (rent at the front desk 25 Euro + 10 Euro deposit = to high) Dining room: red wine to warm/noise level high - causes: chairs push, every few minutes, the staff possibly a besteckteil to floor, kids crying (proposal all families place, or separate meal times). The discipline of individual guests left a lot to be desired; the tables ourselves, (contrary to the instructions, at the entrance to wait) food ... from the buffet are packed. Many chairs on shaky legs. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    4.0
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Annett
I would stay here again!
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • December 2013
I was in this year for the 2 time in hotel natura palace Lanzarote and loved it again. Apart, that the sun daily seems, the restaurant with its cleanliness, the food excellent, and not least with the staff an oasis is, you can really relax and recover. The slightly remote location of the hotel, i had peace or change, otherwise makes one on the way (by bus, bike or on foot) in the hustle and bustle of the city centre Playa Blanca. However, the hustle in limits and the loved it (marketday is wednesday). Not least is the view of ... the sea, the daily sunrise or sunset, at the same time a view for the soul. Thanks to the entire staff of the hotel, they make the holiday of the guests to a real pleasure. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.3
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Nicole, Kerstin
An oasis for silence searchers
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • November 2013
A large and still very quiet hotel in pleasant atmosphere. (about 260 rooms) A light-flooded lobby welcomes the guest. Very friendly, forestalling staff everywhere. The guests are mixed and varied. Many english, german, russian, spanish - few families. Many are repeated and the staff know. If you're looking for peace and quiet and comfort not want, are exactly correct in this hotel. We will come back certainly once again. read hotel review
  • Room
    6.0

    The rooms are spacious, the furniture is a bit older, but in order. They are equipped with a flat-screen tv, air conditioning, minibar. The bar was restocked every day. The room is only to sleep. It is cleaned thoroughly every day, you get fresh towels. If you want more comfort needed, a suite rent. We were in the back section (1157). Ideal for those seeking peace.

  • Gastronomy
    6.0

    The restaurant is large and spacious. In the middle is a tropical with many at a glaswand rankenden wall has been constructed. In the morning if one around 8:00 a. m. for breakfast or evening 6:00 p. m. for dinner, one has free place space. Otherwise the head waiter to the table. We were always in the area point 25, 34, 35 sat. Super fast service everywhere - not pushy. The table was in seconds newly set, there are fresh flowers on the table - also special occasions into account. (birthday - fresh flowers, sparkling wine) admirable performance of the waiters and chefs, the work ceaselessly and team-oriented are, very good to communicate with each other and have fun. The food is very versatile, times topics referred, with lovely decoration and tasted excellent. There is something for every taste. For the service you were glad to give as a thank you a tip. The hotel has a bar. Here some evenings piano music. The cocktailpreise are fair.

  • Service
    6.0

    At the front desk, you got very friendly welcome and advice. The staff here had good foreign language skills. It is spoken also german. If the magnetic key card to gain access of the rooms is no longer working, you borrow beach towels would, needed a taxi or the final bill must be rectified, you got here quick and competent help. The suitcases were carried to our room.

  • Sport & Leisure
    6.0

    The pool is very clean, the beach chairs are wide distributed and you pay attention to, that no lounge chairs with towels the guests be reserved early in the morning. The cleaning staff is paused, thoroughly clean, they even took care, that the feet of the flower pots be swept. We enjoyed the pool area only used on the last day, since we the sea and the beach in a heartbeat. Also sportily one can get some exercise. Mini-golf and tennis courts are available. (we stayed in a week we didn't use it)

  • Hotel
    6.0

    A large and still very quiet hotel in pleasant atmosphere. (about 260 rooms) A light-flooded lobby welcomes the guest. Very friendly, forestalling staff everywhere. The guests are mixed and varied. Many english, german, russian, spanish - few families. Many are repeated and the staff know. If you're looking for peace and quiet and comfort not want, are exactly correct in this hotel. We will come back certainly once again.

  • Location
    6.0

    The airport is small and well arranged, from the travel agent will you quickly and on the respective buses distributed. The transfer from the airport to the hotel took about an hour (depends on the number of passengers, the on the hotels have to be shared out). The hotel is located close to the lighthouse. There is a shop, where you could buy water (12 bottles a 0.5 liter = 6.00 euro) and a boutique. (not for the packed bathing suit) A small jewelry shop, the only evening, brings us into temptation, small souvenirs available for purchase. You can by massages. There is a bus connection at a location nearby. Did you want a small walk of about 45 minutes? Then run the beach promenade from the hotel to the left to the port along. A little further you will find small shops and nice restaurants. The small walk to the beach (15 minutes) has a positive effect on the cycle from. The bay was by boulders divided, so the sea is quiet and you can wonderfully along the coast to swim. The water is clear and end october/november pleasantly warm.

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Sonja
Wonderful place!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • July 2013
At any time gladly again! With over 90% further recommendation need not many words. We have only the enthusiastic tourists follow and particularly the friendly and helpful staff, the immaculate cleanliness of the room and the whole hotel area, as well as the absolutely excellent food praise! Really very recommendable! read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Winfried
Good, but was already better
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2013
Highly recommended, quiet location, good condition of the area but you can tell the hotel the age a bit of. The piano player in the evening in the bar plays loud (annoying), Sadly there was no possibility, that you could outdoors (except on the private balcony ) drink a wine can. The food is good, but was in the last few years after, help probably the cuts in the food. Public : family with children (depending on travel time, couples, retirees 40% british, 40% german and 20% spanish read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    3.5
    Quality of the beach
    3.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    3.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
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Nadine
Always again...
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • June 2013
We are now the 6 ste times been in this hotel and as always loved it! At the moment the rooms and the pool renovated... We are also in the autumn come back to this hotel. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    5.0
    Family friendliness
    3.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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