Hotel Castel(4 stars)

Malbrettweg 13 6534 Serfaus View on map

Average rating

117 hotel reviews

    Rating by categories

  • Hotel in general
    5.7
  • Room
    5.6
  • Service
    5.8
  • Location
    5.3
  • Food and Drinks
    5.7
  • Sport & entertain
    5.1
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41 hotel reviews for undefined sorted by travel date
Brigitte
Pleasant hotel with well feeling character.
  • Recommended hotel
  • Couples
  • Translated
  • Skiing and winter sports
  • January 2014
A very warm welcome! The service and the friendliness of the staff are incredible. The kitchen with a daily, excellent 5 - course menu offers. A very nice, personal service. We felt very comfortable and relaxed. read hotel review
  • Room
    4.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    3.8
    Distance to ski lift
    4.0
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
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Karin
Pure relaxation!
  • Recommended hotel
  • Friends
  • Translated
  • Countryside & spa
  • October 2013
The hotel is new rebuilt, has large rooms, very tastefully decorated, very clean and comfortable. read hotel review
  • Room
    6.0

    The rooms are very spacious and tastefully decorated and leaves nothing to be desired.

  • Gastronomy
    6.0

    The food was very tasty, at least 5 courses, choice of main dish, beautifully presented (nearly too unfortunate to the meal ☺ and, above all, more than adequate.

  • Service
    6.0

    The staff was very friendly and around the guests and their wishes tried hard.

  • Sport & Leisure
    6.0

    The hotel has it's own spa, very tastefully furnished, for pure relaxation. Various saunas, steam bath or infra-red cabin invite to relax.

  • Hotel
    6.0

    The hotel is new rebuilt, has large rooms, very tastefully decorated, very clean and comfortable.

  • Location
    6.0

    The location is great - in 5 minutes you are in the dorfgeschehen, in 1 minute in the nature. The location is heavenly.

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Susanne
Wonderfully relaxing!
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2013
We were absolutely satisfied with everything. Even the weather was perfect. We can only recommend this hotel. The location is optimal, as it is a bit raised above the village lies, then one has on the evening longer sunshine. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.7
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Rainer
Great and varied stay
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • July 2013
Location very quiet slightly elevated with view of serfaus. Suite roomy and well furnished, with plenty of storage space. Varied breakfast buffet, excellent and creative dinner (5-course menu or buffet). Packed lunch to make for hikes and excursions. Serfaus-fiss-ladis offers a plethora of hiking and themenwegen, many courses in operation and with summer card free of charge. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Urs mit Sohn Rico
Hotel castel in sefaus, a great discovery
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • July 2013
We as Aldi 'vielbucher' are from the castel very impressed. For us it is very ideally located, various facilities for example, an experienced attendant, outdoor pool are in the immediate vicinity. There are enough parking space in front and beside the hotel. The hotel is very modern, clean, food and service excellent. Also the spa has loved it. The only downer was a missing bath or a hot tub. That is however in the summer also not of emergencies. We are definitely not the last time staying. Very gladly again. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Christian
We want again to the castel.
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • July 2013
Hotel castel around the 30 suites/double room ( maximal80 guests) and was exactly 10 years built. New the hotel in front of the main entrance of the chairs and tables. Since above the hotels only a few hotels was certainly a useful extension. The wi-fi reception throughout the hotel was good to very good. Also the spa area was of the highest quality for a 4 star hotel. The breakfast buffet and the evening meal can without any problems with a 5 star hotel fairs. Whether it is fried eggs, scrambled eggs, cheese, bread rolls, cold cuts, thomaten, melons, different ... jam, three honey, yogurts and. And. The dining room is big enough, bright and right next to the buffet. The guest structure was very mixed. read hotel review
  • Room
    6.0

    We had a Fortuna suite, which we very much place offered. This suite at the slope side location and therefore on warm days the tip. (the sun less heated. A large bathroom, a separate toilet, a balcony and two bedrooms. Safe, fridge, 2 tv was present. The suite was cleaned every day tip top cleaned.

  • Gastronomy
    6.0

    The quality and quantity of the food and drinks were very good. On the arrival day, there was in the evening a gala menu. At the dinner the menu from a map select. The atmosphere was fas as home, comfortable and quiet. Yes one felt comfortable.

  • Service
    5.0

    Complaints are dealt with immediately. The staff is friendly. The hotel is also child-friendly. A extra room. special children's menus in the evening.

  • Sport & Leisure
    6.0

    The large plus of this hotel is the public dorfbad which is directly next to the hotel is located. (only 1a 2 minutes walk away) and for hotel guests is free.

  • Hotel
    6.0

    Hotel castel around the 30 suites/double room ( maximal80 guests) and was exactly 10 years built. New the hotel in front of the main entrance of the chairs and tables. Since above the hotels only a few hotels was certainly a useful extension. The wi-fi reception throughout the hotel was good to very good. Also the spa area was of the highest quality for a 4 star hotel. The breakfast buffet and the evening meal can without any problems with a 5 star hotel fairs. Whether it is fried eggs, scrambled eggs, cheese, bread rolls, cold cuts, thomaten, melons, different jam, three honey, yogurts and... And. The dining room is big enough, bright and right next to the buffet. The guest structure was very mixed.

  • Location
    6.0

    The hotel is a bit above the village. Directly the public swimming pool, climbing park. The village of metro, station church, it is about 10 minutes walk. Closer is a way through the climbing park, right to the entrance is. Walk time about 5 minutes from the entrance to the village serfaus to fiss and ladis runs every 15 minutes a free bus. Above the hotel is a large play area for small and larger children.

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Wolpi
We would gladly come again here.
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • June 2013
We stayed with Aldi here and booked the double room duo Viktoria south get. The room was not too big, but ok with mountain view. A table or desk does not exist the laptop too. Wi-fi internet free of charge. One can knows itself with the elevator tea for the whole day get. Very friendly staff at the reception and in the service. A shame, that the owner on the first evening the supper not personally and the guests. It would be an advantage, if all konsumationen in the evening after the dinner of the operation targeted would, because it ... may not happen, that drinks from the neighbor table on the private bill appear, which according to guests from the nebentisch repeatedly occurs. Very nice salad buffet, buffet and excellent speisequalität. In serfaus it is usual, that you are on the breakfast buffet unembarrassed a packed lunch for the day set up can. A slide to pack is ready. The supper the wine prices are however steep. 11 € for a district open cuvè wine is already enormous. The wine list for not to be surprised. €4.50 for a mineral water is also not cheap. Tax is always pay separately and is not included in the all inclusive, but there were the summercard to the arrangement. read hotel review
  • Room
    5.0

    Luxury rooms were a bit on the small side, but every day always clean

  • Gastronomy
    5.0

    With the breakfast a little bit staff, one has the impression, that the staff a bit stressed works, if many guests at 8.30 to breakfast. Drinks, relatively expensive for the dinner

  • Service
    6.0

    Very friendly front desk, you will be in the room

  • Sport & Leisure
    0
  • Hotel
    6.0

    We stayed with Aldi here and booked the double room duo Viktoria south get. The room was not too big, but ok with mountain view. A table or desk does not exist the laptop too. Wi-fi internet free of charge. One can knows itself with the elevator tea for the whole day get. Very friendly staff at the reception and in the service. A shame, that the owner on the first evening the supper not personally and the guests. It would be an advantage, if all konsumationen in the evening after the dinner of the operation targeted would, because it may not happen, that drinks from the neighbor table on the private bill appear, which according to guests from the nebentisch repeatedly occurs. Very nice salad buffet, buffet and excellent speisequalität. In serfaus it is usual, that you are on the breakfast buffet unembarrassed a packed lunch for the day set up can. A slide to pack is ready. The supper the wine prices are however steep. 11 € for a district open cuvè wine is already enormous. The wine list for not to be surprised. €4.50 for a mineral water is also not cheap. Tax is always pay separately and is not included in the all inclusive, but there were the summercard to the arrangement.

  • Location
    4.0

    Is a bit on the very edge of serfaus location. With the public means of transport with which Hotel Post, serfaus off. On request you will be picked up there

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Manfred
Holiday in castel, surely not a mistake!
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Skiing and winter sports
  • March 2013
It was our 4. holiday in castel, 2 times-winter ever 1 week,2 times-spring-summer for a few days. The hotel is located at somewhat higher the outskirts of serfaus, on the terrace you can the märzsonne Until the early evening, and if you are around the corner looks, has a magnificent view of A part of the serfauser ski area. The very friendly hosts velvet staff gave the Feeling to really be welcome. A small desk, a cosy bar, and a Brand new winter garden, everything was very inviting. A somewhat labyrinthine restaurant (no 'dining room') Expected the guests a ... delicious breakfast or, dinner. Also the spa Is recommendable, and very well equipped. With the room there was nothing to complain about. (see above) The drink prices were very moderate: 0.3 pils: 2.60 e,Cappuccino:2,60 e, 1 cm-water: 4.90 e. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Distance to ski lift
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Ute
Definitely again!
  • Recommended hotel
  • Couples
  • Translated
  • Skiing and winter sports
  • March 2013
Great hotel, clean, great food and especially we would the kindness and attention of the owner and hotel staff stress. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.0
    Distance to ski lift
    4.0
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Thomas
Well-kept holiday hotel with good cuisine
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • October 2012
This hotel offers an ideal value for money with attractive rooms and suites, as well as a above average good kitchen ( daily five course menu in the evening). That we-and other guests - one evening at 21 o'clock were asked, the restaurant to leave, because the tables for breakfast set up must, we want given the good general impression not complain. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Martina
Wonderful stay in a great hotel!
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • October 2012
We have a wonderful short break at Castel had, where all great was. Price-performance was sensational. Care great! Only a pool for children was missing. We would gladly come again! read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
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Elisabeth
Wonderful location, modern-pure pampering pleasure
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2012
We had a double room ( residence Victoria duo north/east ) with half board booked. Unfortunately the room was a bit small. For our autumn holiday the space just enough for us, as a small terrace available beach. For a skiing vacation it is too small. The room was modern decor. However without desk, with only a small desk/ ablageplatte about 30 centimeter deep under the tv mistake. There were only 2 small stools ( the super establishing fit ) available, however in the winter no places to put things offer. Breakfast and half board were rich, very beautifully prepared ... and delicious. During our stay were very lots of swiss people in the hotel. read hotel review
  • Room
    6.0

    The rooms are modernly furnished. Equipped with flat screen, mini bar and safe. Bathroom was spacious, clean and modern. The hotel has a asian touch- fengh shui. Very beautifully is also the wellness oasis decorated. Really to be comfortable - pure pampering pleasure.

  • Gastronomy
    6.0

    The dining room is for the number of rooms too small, so that several rooms/ niches set. For example lounge with fireplace, weinstübchen. The guests were because of this limited. Since we wonderful weather had, we could us in the afternoon on the terrace planting. End of the day was only at the bar, there the tables already set.

  • Service
    6.0

    The staff were very friendly, helpful and accommodating. The bathroom and also the room was very clean and tidy. On the first evening we had an adjoining (behind the buffet) a table. Since the room no window had, we were in fensternähe a table. Our wish was fulfilled immediately.

  • Sport & Leisure
    0
  • Hotel
    6.0

    We had a double room ( residence Victoria duo north/east ) with half board booked. Unfortunately the room was a bit small. For our autumn holiday the space just enough for us, as a small terrace available beach. For a skiing vacation it is too small. The room was modern decor. However without desk, with only a small desk/ ablageplatte about 30 centimeter deep under the tv mistake. There were only 2 small stools ( the super establishing fit ) available, however in the winter no places to put things offer. Breakfast and half board were rich, very beautifully prepared and delicious. During our stay were very lots of swiss people in the hotel.

  • Location
    5.0

    The hotel lies at the top from the place. The on foot is steep downhill in the direction village respectively steeply uphill back to the hotel. The subway-station church I reachable in a few minutes. From there you can 'free' to the cable car respectively the shuttle bus drove.

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Bruno
Good four star hotel
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2012
The hotel is in good condition. We had the half board and the I can only recommend. First class kitchen almost not to beat. Also the beverage prices are affordable Hotel cleanliness very good On complaints was slow Friendliness: great read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.3
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Rahel
Serfaus we will be back!
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • August 2012
Very friendly front desk with upgrade to luxury-suite so we were quite pleased! From the beautiful, large bathroom dream I still today:-) staff always friendly and helpful, informally run. The hotel's own animals ( dog and cat) were the hit with our kids. Food was always very nice and imaginatively presented, soup and salad buffet there were every day also snack with cakes and salad. Breakfast until 9.30 so that one also times longer sleep could not. Children's entertainment was available on prior reservation, ours were 2 times with the care hiking and games in nature. Games room ... rather which for small. Trampoline, climbing park (gigantic, very safe and great great made! Definitely try it!), playground and outdoor pool in short walking distance. Hotel nice and quiet above the village location. Cable cars in about 10 to 15 minutes walking distance easy to reach or subway 5 minutes, Murmeli club with cable car station. Serfaus has very much for vacationers to offer especially with the Sommercard the all cable cars and subway included have. Children as adults something there for everyone! We will definitely come back next year! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Brigitte
Great middle class hotel with charm archived
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Countryside & spa
  • July 2012
We have our short stay very much and to know this hotel definitely recommend. The service was excellent and the staff always friendly and helpful. For the food nothing was missing. The location is also great, actually in the middle of serfaus, somewhat more highly convenient, one has a magnificent view and is nevertheless efficient in the village. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.5
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Tom & Yvonn
4-star at home for the perfect holiday archived
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • July 2012
You got there and you felt at home, real feel good hotel, very recommendable for the nicest time of the year, after 10 years ( often times a year) never disappointed! Kids Paradise! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Uli
5 years hotel Castel and no end in sight! archived
  • Recommended hotel
  • Friends
  • Translated
  • Skiing and winter sports
  • March 2012
The first moment at we felt always very well in the hotel. Both the host, as well as the staff are always very accommodating and helpful! Also on special requests is gladly again anytime and, as far as possible, implemented. The hotel is run in a very personal and intimate manner. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Distance to ski lift
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Helmut
great skiing vacation archived
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • February 2012
In the cold Angelika was the stay castel heart-warming. The weather was nice but cold, the snow and the slopes were top. After the sport was stay in the wellness area a delight. The dinner was always and at the end a nightcap in the bar crowned the evening. The staff and the hotel management are very friendly and helpful. All together is a vacation here can only be recommended. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to ski lift
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Angelika
practical hotel with some downsides archived
  • Hotel not recommended
  • Couples
  • Translated
  • Skiing and winter sports
  • February 2012
Small hotel, inside only partly newly renovated, international guests, also many families and groups, daily Arrival and Departure possible ( very nice), half board, average age 40-60. read hotel review
  • Room
    3.0

    We had the double room Viktoria Duo South and were in the old building third floor, with view to serfaus. The room was very spacious with pleasant high ceiling. The window were good close and probably new, the balcony very nice with a wonderful view. The cushions on the chairs on the balcony could you perhaps before the frost and snow removed, because they are still long wet will be. Room furniture, especially the sofa, was very old, the closets but good and sufficient large. The connections (Wandbuchse) the tubes-TV (!) with broken remote control should not have loose Kalbeln to slopes, but in a box wrapped will. There is a safe, however no mini bar, no coffee machine. Wi-Fi available, but very weak and cut often. The very small bathroom was old and not very clean. This was for us the biggest point of criticism, because there would be no complaint helped, that the staff be seen. The shower's wall hung loosely from the leaders out. In the washbasin-cabinet (File!) the water from the drain. In shower and tile joints stood in certain places mold. The grout on the floor with the remodeling be forgotten. The Trash Bin was broken and every day only again optically built together. Here it is no longer the responsibility of the guest in a 4 * hotel to complain about. Something must staff be notified and must not be left. Pictures for all the described defects are available, belong but in my opinion not in the the Urlaubsdoku of holidaycheck. We suppose, that the later built newer room in better condition are, but these experience reason enough not again.

  • Gastronomy
    4.0

    Very positive we would like to highlight the chef, which with a lot of love and detail very good menu-plates leaflet and lovingly Kuwaiti. On Sunday there was a siebengängiges dinner without choice of the menus, otherwise 3 main courses the election (in breakfast define), daily salads, appetizers / soups partly with choice and one or two desserts. The so-called cheese buffet was a bit poor in the selection. Kitchen Austrian/ Italian / mediterranean. On Wednesday there was just buffet (see service). For breakfast there is tea/ coffee / Espresso machine, fresh egg dishes (on the omelet still need to be done on-was more fried egg -here you should the chef an eye on it to have) and the selection was sufficient and varied, so that each certainly always find something suitable. Every room get a fixed table allocated to. There are various' parlors ', the sometimes windowless and are very dark. Feng Shui has actually also with light to do? We were on the first evening in the corner the corner table with view to the wall (see pictures) expected (what with Feng Shui ambiance to do?), which only on the next day after complaining against a very pleasant table transformed (why is this even a complaint necessary? The first table was but simply unacceptable and would not be allocated may). The evening bar is next to the aquarium really nice, but very drafty, as right next to the front door. The so-called lounge constant as additional dining room for groups and was thus evenings not available. It remained so at best the private allocated table for the evening.

  • Service
    4.0

    Both boss of the house, as well as staff were at any time very friendly. The service in the restaurant was very good, except for the Büfettabend on Wednesday, in which it buffet to clear and the usual service staff at the table velvet chef free. There were even stacked plates not cleared and the so-called show cooking Counter only by ' Hilfsköchen ' service. This gives us one point of criticism, which is 4 * service not at all. The cleaning of the rooms was mediocre, bathroom see description of room, dirty towels once on the ground left. A desired blanket only second request and was dirty.

  • Sport & Leisure
    4.0

    the sauna area on the ground floor consists of a very nice peace room with a few lounge chairs and two large double waterbeds, a freshly-sky for cooling (good idea), a whirl tub( children-magnet), as well as an infrared cabin. There is furthermore a so-called Organicsauna, which tiny small (2 persons) and with nothing to do, because they were dry. The plastic steam room was without odor and stunk instead. It was also a bit mold to see. Managed against the saltsauna. Here, 4 people still comfortable place and there is a possibility even aroma infusions to make. Since this because of quality general the most popular sauna is, is it during the peak hours but fast times closely. The capacity of bio-sauna plus Turkish wanted to maybe go for a bigger sound sauna with 50-60% humidity are exchanged. Towels were in wellness area sufficiently available. Bathrobe there was in the room. A little disturbing was, that you after the sauna in the bathrobe the Speisetischen walking. The Beauti area is on the first floor with 3 rooms untergebraucht, of which 2 massage/ Behandlungsliegen. The massage and Fußreflexbehandlung was very pleasant, the lady very friendly.

  • Hotel
    4.0

    Small hotel, inside only partly newly renovated, international guests, also many families and groups, daily Arrival and Departure possible ( very nice), half board, average age 40-60.

  • Location
    5.0

    the building is located in sunnier Situation relatively high on the southern slopes of serfaus, above the church, with beautiful view in rooms south. A steep Slope is from the about 5 minutes metro station to manage. Parking in the open in front of the house or in the hotel garage( steep ascent with curve). The car in serfaus only trip there and back moving. The ski in Skidepoat at the gondola and accessories very convenient windsurf board, must however one-time to subway / back be dragged, since the driveway by car the depot unfortunately is not allowed. This makes it a short break nevertheless tedious. Without the skis is one in 5 minutes with the subway at the 3 gondolas (careful: in the morning waiting times at the subway!) or just in about 10 minutes on foot.

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Gabriele
Feel good vacation the special kind archived
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • February 2012
The hotel is very new and very lovingly and tastefully decorated. If you are in the front desk, you can tell the attention to deail. The cleanliness is very much emphasized. There is a very extensive breakfast, a afternoon buffet with different cakes, etc. And an awesome dinner buffet, where really something for everyone is and very tasty tastes. The guests come from the various countries (Germany, Netherlands, Switzerland, and so forth). We have been years in this hotel and it is again and again a feel-good experience. It is in the entire hotel a wonderful energy from They must ... definitely try it. read hotel review
  • Room
    6.0

    The rooms are big enough. The furnishings the state, with bathroom, tv, balcony respectively terrace, telephone. What is especially great think, is the cleanliness. The very big is written.

  • Gastronomy
    6.0

    The gastronomy in hotel castel is perfect. The dishes were tasted really excellent. There is a variety which is ordered and also daily can choose. There are also very good selected wines offers, it is for the desired in the assortment. It is a great great atmosphere, alone if you have to the hotel and enter the spread over the whole week - a super great well-being.

  • Service
    6.0

    As the hotel lovingly run, is also the staff selected. It is always very friendly and accommodating. The rooms are always super clean and tidy cleaned. If you after skiing back in the hotel is. The hotel staff is very efficient and you feel very well cared for. It is also much in the spa area offered (also massages and various beauty treatments ) - total relaxation.

  • Sport & Leisure
    6.0

    There is in front of the hotel a sun terrace, the super comfortable and where always made available are. Extremely comfortable to relax in the sun. Very relaxing, i can only recommend. For the youth there are pub. There is also beautiful hiking trails (also in the winter).

  • Hotel
    6.0

    The hotel is very new and very lovingly and tastefully decorated. If you are in the front desk, you can tell the attention to deail. The cleanliness is very much emphasized. There is a very extensive breakfast, a afternoon buffet with different cakes, etc. And an awesome dinner buffet, where really something for everyone is and very tasty tastes. The guests come from the various countries (Germany, Netherlands, Switzerland, and so forth). We have been years in this hotel and it is again and again a feel-good experience. It is in the entire hotel a wonderful energy from,. They must definitely try it.

  • Location
    6.0

    From the hotel to the ski lift has a on foot of about 7 minutes to the subway and then in around 10 to 15 minutes for the elevator. A grandiose solution. The great departures through a variety of lifts are in place, are simply fabulous. Which i especially important is, that for our small a great offer kept ready,.

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