Hotel Crowne Plaza Brussels Le Palace(5 stars)

Rue Gineste 3 1210 Brussels Belgium View on map

Average rating

102 hotel reviews

    Rating by categories

  • Hotel in general
    5.0
  • Room
    5.1
  • Service
    5.3
  • Location
    5.4
  • Food and Drinks
    5.0
  • Sport & entertain
    4.1
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43 reviews for this hotel sorted by travel date
Daniele
The reference hotel in Charles Rogier
  • Recommended hotel
  • Singles
  • Business trip
  • July 2015
Among all the available hotels in place Charles Rogier, this is the one with the best value for money. Breakfast although a little expensive is variegated and excellent. Rooms are a little retro style as the entire hotel is, but with an excellent quality. IHG beds are among the most comfortable I have ever slept. Wi-fi was ok. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Adri
Fine hotel in a perfect location
  • Recommended hotel
  • Singles
  • Business trip
  • May 2015
The hotel was very stylish and beautifully decorated. read hotel review
  • Room
    5.0

    The room was very nice and big although I did not like much the view from my window. They were doing works in front of the hotel during my stay. I loved the espresso machine

  • Gastronomy
    5.0

    I only had breakfast there but it was great food with a very rich variety of plates to choose from

  • Service
    6.0

    The receptionists were exceptionally friendly and polite and I found the laundry service very efficient and punctual

  • Sport & Leisure
    0
  • Hotel
    5.0

    The hotel was very stylish and beautifully decorated.

  • Location
    6.0

    It has the best location possible because it is next to important organizations as well as nearby the main boulevard and the old city.

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Tom
Elegant hotel with friendly staff
  • Recommended hotel
  • Friends
  • City break
  • May 2015
I stayed for 3 nights. The rooms are comfortable and very well equipped. I really liked the beds, they are comfortable and they made my sleep great. The TV set was very high-tech, a smart TV with internet access. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Arunkumar
Excellent 4 star hotel inside Brussels center
  • Recommended hotel
  • Couples
  • City break
  • April 2015
Good Hotel in Brussels Center, walk able distance to Bus stop, Metro, Train Stations. Breakfast was very good and staff were very helpful. Internet speed was very good. Bath room facilities were excellent. read hotel review
  • Room
    4.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    3.7
    Child care or playground
    3.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.8
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    3.0
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Miroslav
A safe bet
  • Recommended hotel
  • Singles
  • Business trip
  • March 2015
A decent hotel in the central location. Very close to Rogier metro & Brussels Nord train stations. The room & bathroom were large with all the necessary amenities (including smart TV and ironing board). The closet and wardrobe had limited space but not too much of a problem for a short time stay. The room walls are not very thick so it can be a little noisy ocassionally. Staff was friendly and helpful. Nice chillout atmosphere in the hotel lounge. Breakfast was rich but the dining area was at times crowded and the dishes kept on the tables for a ... while. The square around the Rogier station (north side of the hotel) is a construction site but room was on the other side so only a minor nuissance. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    5.7
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Tamas
Overlooking the bothanical garden
  • Recommended hotel
  • Singles
  • Business trip
  • January 2015
Crowne Plaza Brussels Le Palace hotel is centrally located near Brussels North train station. Shopping facilities are excellent nearby, there is a shopping mall next to the hotel and there are some good restaurants nearby. The old town of Brussels is about 15 minutes walk. Rooms are quiet and clean, some rooms overlook the bothanical garden. Furnitures are a little bit old. Food and drinks are good in quality, breakfast was excellent. Recommended mostly for business travellers. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
Close
Gregory
Old-fashioned but solid
  • Recommended hotel
  • Friends
  • City break
  • December 2014
We stayed in a Park View Suite, overlooking the Botanique/Kruidtuin. The mini bar is complimentary and so are all the Nespresso cups. The suite is very large, including a double rain shower and large living room area. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Fatih
Well located hotel
  • Recommended hotel
  • Families
  • City break
  • September 2014
Hotel is located in the city centre and easy to reach. Child-friendly hotel. Breakfast was standart with not much fruit. Pity the work around the hotel. Parking is no longer open after 10 hours. read hotel review
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.0
    Child care or playground
    3.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Sarah
Good room, disappointing breakfast
  • Hotel not recommended
  • Families
  • City break
  • September 2014
The room was large enough to fit a queensize bed and a sofa bed for our children, still leaving some space to move around. The staff was friendly and we experienced a quick and efficient check-in (as an IHG club member). We were a little disappointed in the breakfast because of the lack of fresh products. The breakfast area is not the kind of place where we liked to get comfortable: it is functional but misses some coziness. read hotel review
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Tim
Beautiful suite, great waffles
  • Recommended hotel
  • Singles
  • Other stay
  • August 2014
Upon my arrival, I got upgraded to a beautiful garden view suite. It was really huge. It was not modern, but decorated with antique furniture, but all very comfortable. The highlight of the room was the bathroom. There was even a built-in tv, so you could watch tv while relaxing in the bath tub. Another highlight of my stay was the breakfast. You can prepare some delicious waffles for yourself! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Roni
Character in the city
  • Recommended hotel
  • Friends
  • City break
  • June 2014
The hotel feels a bit older, but has large suites, which will suit your every need very well. Breakfast can get a bit busy, so go in time. It's located right near the main shopping area and nice sites such as the Martelarenplein. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Gregory
A gem at the edge of the city
  • Recommended hotel
  • Friends
  • City break
  • June 2014
The hotel is located right near the Nieuwstraat en City 2 Shopping Centre, the main shopping area in Brussels. Parking and public transportation are plentiful. The breakfast is great, with a lot of options (even Brussels waffles!) We got upgraded to the Presidential Suite, which was awesome with its own living room area, fitness area, Finnish sauna en huge tub! read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Glen
Crowne Plaza Brussels
  • Recommended hotel
  • Singles
  • Business trip
  • May 2014
Pleasant stay at this hotel. Very convenient for train (Brussels North) and metro (Rogier). Gym on 3rd floor is OK but a bit limited - only 1 weight machine. Restaurant good for dinner but I didn't bother with breakfast due to cost. Wifi free and reliable. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
Close
Daniele
A business hotel at 10 min from the city centre
  • Recommended hotel
  • Singles
  • Business trip
  • March 2014
This is a perfect hotel for a typical business trip and also for leisure purposes, expecially to visit the city. Besides some work in progress outside the building due to the renewal of the square the inside of the hotel looks good and comfortable. The overall hotel is very queiet and the service is excellent, especially the breakfast. The personel has a very good knowledge of several languages. read hotel review
  • Room
    5.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
Close
Marco
The grande dame in Brüssel.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • March 2014
The hotel has the charm of the old time. The rooms are clean and if you have a executive room has also a nice size. The food in the restaurant was very good and the service was friendly. The style of the hotel is art deco and from and to ghe i in this hotel. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
Close
Steffen
Expensive hotel
  • Hotel not recommended
  • Singles
  • Business trip
  • February 2014
Bathroom was very chilly and in general the rooms looked a bit wearn out. Breakfast was very expensive for the range of food. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
Close
Joachim
Good hotel, a bit old.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2014
The Crown Plaza le palace is one of the ' old ladies' of the large hotels in Brüssel. If sometime the construction on the place rogier should be completed, it is very convenient, right on the inner ring, a convenient garage, on a central metro and tram station, and right across the street from a shopping street, a 15 - minute walk to the grand place,. As well as the directly adjoining Hilton a comprehensive renovation the hotel is very good. Everything is clean, but somehow nevertheless into the years come. Otherwise everything was okay, high standard and friendly staff. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Nicholas
Not bad but not great
  • Recommended hotel
  • Friends
  • Other stay
  • January 2014
Nice Art Nouveau and Art Deco interior of the lobby and halls, but rooms are fairly standard. Decent size and modern amenities. Check-in was a hassle and no status recognition. We didn't have breakfast read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    2.5
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Dony
Ok for a short stay
  • Hotel not recommended
  • Singles
  • Business trip
  • December 2013
This is a decent hotel overall, but the last refurbishment of the building did not eliminate the dated feel. Perhaps this was done intentionally to preserve what some may perceive as the hotel's charm, but squeaky floors and virtually no soundproofing of the rooms don't help one when trying to get some rest. It looked like someone was determined not to spend too much on the hotel's facelift (definitely not on flooring, doors and shower/bathroom). There's no swimming pool (just a tiny gym) at this property, which is nonetheless marketed at the upper end of the spectrum. I was not ... offered an upgrade, despite my top-level status in the fidelity programme the hotel is part of; after my stay, I discovered from a questionnaire I was sent that I should have been offered a choice between some perks, but the receptionist made the selection for me so I got a free drink voucher. I'm not inclined to give her extra points for clairvoyance on this one. Although there was a dedicated check in/out desk for privilege guests, it was left unmanned most of the time, which caused me some delay upon checking out. Some rooms (mine included) look straight into a wall, which is positioned rather close by (about 2m distance). On the pus side, the hotel is centrally located and it covers the basics in room amenities so you won't be disappointed if you have very humble expectations. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    3.7
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.3
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
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Dirk
Goold old style luxury
  • Recommended hotel
  • Singles
  • Proof of booking
  • Business trip
  • December 2013
This hotel breathes a 19th century atmosphere; brass taps, disk dial phone, etc. By coincidence I had brought an Agatha Christie story for bed time reading; it blended right in. The restaurant is very good, but as the hotel itself, rather pricy. A pity the hotel staff didn't speak a word of Dutch, still the majority language in Belgium... read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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