Hotel El Tope(4 stars)

C/Calzada de Martianez, n. 2 38400 Puerto de la Cruz View on map

Average rating

539 hotel reviews

    Rating by categories

  • Hotel in general
    4.7
  • Room
    4.9
  • Service
    5.2
  • Location
    5.1
  • Food and Drinks
    4.7
  • Sport & entertain
    4.5
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199 hotel reviews in Englishsorted by travel date
Friedrich
Pleasant stay.
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Andere
  • January 2014
The hotel is a bit dated. Maybe it in the context of the ongoing modernisierungsprogramms renewed. Otherwise the stay pleasant. We had half board. There was something for everyone. Bewertung lesen
  • Zimmer
    4.8
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    4.0
    Größe des Zimmers
    5.0
  • Gastronomie
    4.3
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    4.0
  • Service
    5.3
    Kompetenz (Umgang mit Reklamationen)
    5.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    0
  • Hotel
    4.7
    Familienfreundlichkeit
    5.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
  • Lage und Umgebung
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Marcel
Were completely satisfied. Gladly again!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • January 2014
Very nice centrally located area. Had a good time. Service was fine and price performance ratio for beginning january 2 12 €for 6 nights half board great ☺ Bewertung lesen
  • Zimmer
    5.3
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    5.3
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    5.5
    Kompetenz (Umgang mit Reklamationen)
    5.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    4.7
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
  • Lage und Umgebung
    5.4
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Stefan
Bad start - good finish
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • January 2014
Because of overbooking, 6 of 9 people (3 of 5 booked rooms) our mini-group (1 senior citizen, 2 middle aged couples and 4 young adults) in the first night in another hotel. Transfer by taxi and hotel rooms of the reviewer from higher category organised the reception from the el tope immediately on arrival. The next morning there were the rooms at el tope unfortunately also not yet as agreed upon available. The organisational deficiencies and the resulting discontent of some of our group was looking for the reception by courtesy and friendliness to meet. A morning lost vacation time ... from organizational reasons still remained. For the rest of the week we but certain privileges: 5 adjoining room to meerblickseite, although not explicitly booked, reserved table for all 9 people at breakfast and dinner (half-board). The meal was altogether good and varied at the buffet, the spezialitätenkoch apart from the buffet something very economical with the portionszuteilung. In addition to the usual coffee maker for friends of italian kaffeekultur in the el tope in addition the breakfast quite genieessbaren filter coffee and milk (in replacement hotel the first night was the maschinenkaffee awful and the milk from milk powder cooked). The hotel has obviously a certain age and visible wear as a 'track' in the carpet on the stairs, our rooms were in a good renovierungszustand and shop very to relax. The circular pool was clean and hardly used, since for most probably a little too fresh, although the zuläufe with marked warmer water fed were. Puerto de la Cruz is not to the warmer and dry south side of the island, but the environment is beautifully green and it is also with sun not too hot. The daily el tope free offered evening shows were from very different quality, from a privileged group of dances, their audience to absorb knew to hobbysängerin to run away. Our hotel is characterised by the special friendliness and helpfulness of the staff of the el tope, even in obvious stressful situations. The guests of the el tope is on average, older generation, many were regular guests, mostly german, besides british and festlandsspanier. The hotel's own parking lot for our rental car was free. In the surrounding area was something for any age group in the leisure offer. Puerto de la Cruz has a size, that you not feel lonely and is quite nice and well maintained. The nearest beach with black sand, at which one in the atlantic despite the quite strong surf without violation by stones or hautabschürfungen through rough lava ash can bathe, is about 2 kilometer away just before the zoo 'Loro Park'. In 500 meters away there is a large public outdoor bath with several pools and bars, which we did not use however. The el tope, a highly recommended hotel with a good price-performance ratio, a cheap hotel, no luxury tempel. Bewertung lesen
  • Zimmer
    5.3
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    5.0
  • Gastronomie
    4.3
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    4.0
  • Service
    5.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    4.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    4.0
  • Sport und Unterhaltung
    4.7
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    4.5
    Familienfreundlichkeit
    4.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    5.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    4.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Anke
Also a 2 tes time to recommend.
  • Weiterempfohlen
  • Friends
  • Übersetzt
  • Nachweis erbracht
  • Andere
  • December 2013
In december we were. 2013 in the el tope and were in the undertow. Basement -1 accommodated, but very positive showed, as we were almost panoramic views from left to right over the city to the sea, these from a large balcony, with schiebescheiben could close, which with the unique heavy rain best. You could walk the nearby promenade and the ges. City walking. What i particularly liked, that you from the dining room and from the pool was a very nice view of the Teide and a baranco had, at a completely original housing estate was. Sometimes also typical ... hotels in the 70/80 gern came here not in the sense. The staff was very friendly and the waiters were very efficient. The food was varied, there was every day at least. A fish dish at the grill or buffet. The quality of the food. At our travel time the average age was about 60 years. For vergnügungshungrige, young people probably nothing. We have in directing routes with the car done, were more or less to eat and sleep in the hotel. Would definitely stay book a room. Bewertung lesen
  • Zimmer
    5.8
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    5.0
  • Gastronomie
    5.3
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    5.7
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    5.5
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    5.5
    Familienfreundlichkeit
    5.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Karsten
Not recommendable.
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Wander- und Wellnessurlaub
  • December 2013
As a regular to the 6 time in this hotel but deeply this time disappointed. The breakfast was in order, but in contrast to the previous years poor ( frühstückssekt only on sunday) for the same price. Dinner unimaginative; missing kids buffet and carelessly assembly, serious bad the organization of the ' galla dinners for christmas and the quality of the silvesterdinners'um here regular and new guests to gain is a whole new approach is necessary. The decor of the hotel is a ' gran hotels with 4 stars' not acceptable. Luckily, there is in the beautiful Puerto de la ... Cruz other good hotels. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    2.8
    Atmosphäre & Einrichtung
    2.0
    Geschmack & Qualität der Speisen & Getränke
    3.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    1.0
  • Service
    5.3
    Kompetenz (Umgang mit Reklamationen)
    5.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    2.7
    Kinderbetreuung oder Spielplatz
    1.0
    Zustand und Qualität des Pools
    4.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    3.0
  • Hotel
    3.5
    Familienfreundlichkeit
    2.0
    Zustand des Hotels
    3.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    5.3
    Restaurants & Bars in der Nähe
    5.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Dieter
Despite drawbacks example the food recommendable.
  • Weiterempfohlen
  • Singles
  • Übersetzt
  • Nachweis erbracht
  • Wander- und Wellnessurlaub
  • December 2013
Older, convenient hotel, but still my standards. Bewertung lesen
  • Zimmer
    5.0

    Relatively big, well-equipped rooms, however everything already come into the years. Instead of a minibar there is an empty fridge, itself could fill (supermarket in the proximity). Room decor and cleanliness was ok. In the book the economy rooms should be noted, that this right over during the day busy street.

  • Gastronomie
    4.0

    Staff, cleanliness and hygiene make a very good impression. However, the food offer and change over the last few years clearly limited, a 4 star Gran Hotel not more rough and got more stony toward. If you the hotel at a cheap price bay, the food still ok.

  • Service
    6.0

    I was completely satisfied. Except for the free wi-fi i can't speak for any andeer amenities say.

  • Sport und Unterhaltung
    0
  • Hotel
    5.0

    Older, convenient hotel, but still my standards.

  • Lage und Umgebung
    6.0

    For a walking holiday ideally located. With a rental car in maximum 10 minutes on the motorway. The center of Puerto de la Cruz in 10 minutes to foot. However, about 50m altitude to be taken into account.

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Stefan
Top location but worn, dinner rather not!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Wander- und Wellnessurlaub
  • December 2013
The hotel is worn out. The floor coverings partly broken. In the rooms the wallpaper. The wi-fi were free spent, what i however is now a standard image would. The safe cost daily fee. However, if you can see, that the patio door only with a chain on the loose framework is locked, find it rude to the safety of the valuables also to take money! Rather older guests. The dining room is big. Not particularly comfortable but functional. The view from the table super from the window to the Teide and over the sea! Daily room service was ok. ... Breakfast standard, nothing special, though it did not have a 4 star standard! But okay and sufficient. Dinner: i would describe as mostly edible designate. Not varied, everything was overcooked (soft pasta, croquettes not edible). Salt is apparently not much used. M. e. Frozen food, salads from the glass (for example, carrot salad) Dinner definitely not recommended! Rather evening meal in the town! Bewertung lesen
  • Zimmer
    5.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    4.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    2.8
    Atmosphäre & Einrichtung
    3.0
    Geschmack & Qualität der Speisen & Getränke
    2.0
    Sauberkeit im Restaurant und am Tisch
    3.0
    Auswahl an Speisen und Getränken
    3.0
  • Service
    4.7
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    4.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    4.5
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    3.5
    Zustand des Hotels
    3.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
  • Lage und Umgebung
    5.3
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Lothar Wilhelm
El tope Puerto de la Cruz, 21. until 30 december 2013.
  • Weiterempfohlen
  • Singles
  • Übersetzt
  • Nachweis erbracht
  • Wander- und Wellnessurlaub
  • December 2013
The hotel made a good clean impression from the outside. Inside, however, the renovation clearly. Carpets and bureau are threadbare and have been a little dingy. In the dining room are chairs wobbly and must sometimes before the niedersetzen at critical places put together will be. Wireless access to the internet was - as described on the hotel's website and in the brochure praised - available. The signal strength was throughout the hotel good to very good, but know the staff with disruptions to deal. In 9 days stay was the access to the internet at 3 days networking - ... relevant messages at the reception were schulterzuckend quitiert. Even if the use is free a reliable working connection is worth nothing. Bewertung lesen
  • Zimmer
    3.0

    The room (412) was spacious (double room for single use) but also here the ravages of time was weathered. The isolation in the door to the balcony was dissolved out, the framework wobbly, the bathroom schriekten the fixtures, the transition to the shower hose was broken and leaking. The drain slowly, as if it was clogged. Refrigerator was available, use free of charge. The tv was an older röhrenmodell - but with satellite tv connection. Who abroad not on its local lieblingssender want, it is here to be happy about.

  • Gastronomie
    4.0

    The quality of the food was good. The selection of the hotel category accordingly diversified.

  • Service
    4.0

    The staff was friendly. One speaks german, which the mostly elderly guests much appreciated.

  • Sport und Unterhaltung
    4.0

    Pool and grounds were very well maintained and clean.

  • Hotel
    4.0

    The hotel made a good clean impression from the outside. Inside, however, the renovation clearly. Carpets and bureau are threadbare and have been a little dingy. In the dining room are chairs wobbly and must sometimes before the niedersetzen at critical places put together will be. Wireless access to the internet was - as described on the hotel's website and in the brochure praised - available. The signal strength was throughout the hotel good to very good, but know the staff with disruptions to deal. In 9 days stay was the access to the internet at 3 days networking - relevant messages at the reception were schulterzuckend quitiert. Even if the use is free a reliable working connection is worth nothing.

  • Lage und Umgebung
    4.0

    El tope is located halfway from the steep hillside nearby Oberstadt (botánico) and the city centre with its bars, shops, cafes and restaurants. To the beach martiánez are it only few going minutes. Elderly, elderly or in its movement limited people like the climb to the hotel (either about 100 steps) or a serpentinenartige driveway with difficulty.

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Elisa
It was everything okay.
  • Weiterempfohlen
  • Singles
  • Übersetzt
  • Nachweis erbracht
  • Wander- und Wellnessurlaub
  • December 2013
Price and performance ratio, but i found the mattresses bad. I would stay at this hotel in the summer - this is surely rich. Bewertung lesen
  • Zimmer
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    4.5
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    4.3
    Kompetenz (Umgang mit Reklamationen)
    5.0
    Rezeption, Einchecken, Auschecken
    4.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    3.0
  • Sport und Unterhaltung
    0
  • Hotel
    4.7
    Familienfreundlichkeit
    5.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
  • Lage und Umgebung
    4.7
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Doris
Communication.
  • Weiterempfohlen
  • Singles
  • Übersetzt
  • Nachweis erbracht
  • Wander- und Wellnessurlaub
  • December 2013
Although the hotel el tope came something into the years ireland standard time; it was by the friendliness of the staff, cleanliness and the kommunikationskompetenz of the staff and the landscape compensated. I would to this hotel again drive! Bewertung lesen
  • Zimmer
    4.8
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    4.0
  • Gastronomie
    4.3
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    4.0
  • Service
    5.0
    Kompetenz (Umgang mit Reklamationen)
    5.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    4.0
  • Sport und Unterhaltung
    3.3
    Zustand und Qualität des Pools
    5.0
    Kinderbetreuung oder Spielplatz
    1.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    3.5
    Familienfreundlichkeit
    4.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    1.0
  • Lage und Umgebung
    5.0
    Restaurants & Bars in der Nähe
    4.0
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Ursula
Quiet and friendly.
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Andere
  • November 2013
Medium sized hotel, very friendly staff, helpful and almost all speak german. Tendentious the hotel is rather older guests visited, so it is fairly quiet. Also some pairs with small children were there. Since there was no all inclusive, also lack the appropriate guests, which it especially to free drink etc. Is. So, it's quiet and rather 'civilized' to, also on the courses positively noticeable. No grölen and screamed. Our rented car we could free of charge on the site. Bewertung lesen
  • Zimmer
    5.0

    We had a 'economie room' in the floor under the pool, but sea and mountain views (sea view but between unpleasant blocks and bauruien by). Good mattresses, bath, furniture in order, bathroom clean with small 'hiccups' (shower hose drips, processes rusty).

  • Gastronomie
    5.0

    Food was varied and delicious, sometimes a bit slack seasoned, seems to be a concession to the many already older (mostly german) guests. Spice with mojo, Tabasco, Maggi (!) And fresh herbs, to be offered, always possible. Good mixture of canarian and internatinaler kitchen, hands away of the noodles! (were always matschig and tasteless to inedible). Daily freshly grilled fish, fried from the 'show cooking zone' and Paella.

  • Service
    6.0

    The best! Nice staff, helpful and friendly, many speak german, waiters support humorous with ' spanischtraining' by unbegabten speakers. Ladies, the chair at the table adjusted...

  • Sport und Unterhaltung
    5.0

    We found it to be very pleasant, that there is no entertainment at the pool and we just still reading, knit, relax and no us games necessary wanted. Documents and towels free of charge at the pool and very friendly lifeguard attentive offered. Another plus: no beach chairs were reserved with hand towels, so that there were always both sun and shade were free.

  • Hotel
    5.0

    Medium sized hotel, very friendly staff, helpful and almost all speak german. Tendentious the hotel is rather older guests visited, so it is fairly quiet. Also some pairs with small children were there. Since there was no all inclusive, also lack the appropriate guests, which it especially to free drink etc. Is. So, it's quiet and rather 'civilized' to, also on the courses positively noticeable. No grölen and screamed. Our rented car we could free of charge on the site.

  • Lage und Umgebung
    5.0

    Large shopping center 'martianez' nearby and a stairs fast attainable. In this shopping center also a very good car rental (small car for 3 days 55 Euro, nice dutch employees), car at the hotel are. Several (small) beaches within walking distance. Nearby are Botanic Garden, taoro park and orchid garden.

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Thomas
Quiet but central location
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2013
The hotel has a good location, very quiet, yet central location. The city centre and the eastern beach are within 5 minutes within walking distance. There is good wlan reception in the room. The staff is very friendly and trilingual. Bewertung lesen
  • Zimmer
    4.0

    The rooms are spacious well equipped with air conditioning, fridge for privately bought drinks, tv, wi-fi, a spacious beautiful bathroom and a balcony. It is entirely non-smoking rooms. But the rooms have the usual signs of usage, as light scratches on the wallpaper, on. We didn't mind this but not.

  • Gastronomie
    5.0

    There is in the morning and in the evening a rich buffet, where everyone should be able to find something. There is also show cooking. Especially the canarian dishes are recommended. Extremely positive was the selection of fresh fruit from. Another erwähnende thing is, that the buffet also from day to day change.

  • Service
    5.0

    The staff is very friendly and helpful. All are more or less in three languages (spanish, english, german) but the communication worked always very good.

  • Sport und Unterhaltung
    0
  • Hotel
    5.0

    The hotel has a good location, very quiet, yet central location. The city centre and the eastern beach are within 5 minutes within walking distance. There is good wlan reception in the room. The staff is very friendly and trilingual.

  • Lage und Umgebung
    5.0

    The hotel is about 50 meters over the sea. Therefore, it is very central and quiet location. In the rooms with mountain views has also sea view. A shopping mall is on the way to the sea.

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Torsten
Relatively good hotel for travellers without children
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2013
Somewhat older hotel with mostly friendly staff. The hotel has a limited number of parking spaces (once, we had to outside parking, which was a challenge is). The lobby and the dining room are clean and attractive. The stay is for families without children. Bewertung lesen
  • Zimmer
    3.0

    We had a room on the 1. floor with sea view. A large terrace with loungers, clothes rack, table and chairs but exposed top. The room was huge but also was very worn with dark furniture. Many unsightly stains on the carpet. However, the bathroom was newly renovated with grohe fixtures.

  • Gastronomie
    4.0

    For the local standards, the food was rather good, of course, no comparison to german hotels. The choice of warm dishes was enough and relatively newly. However, the selection of sausage and cheese was very limited, each 2 sorts of 7 days always the same. The waiters were very friendly and fast. Drinks are in comparison to other hotels a bit high. What positive and is rare, there is real coffee for breakfast.

  • Service
    4.0

    The staff is predominantly friendly. We only had 2 unfriendly receptionist experienced. German are rather limited.

  • Sport und Unterhaltung
    3.0

    The hotel has a rather small pool and a small spa area. We have however never visited and used. It is not suitable for guests, which your great holiday in the hotel plant to spend to want.

  • Hotel
    4.0

    Somewhat older hotel with mostly friendly staff. The hotel has a limited number of parking spaces (once, we had to outside parking, which was a challenge is). The lobby and the dining room are clean and attractive. The stay is for families without children.

  • Lage und Umgebung
    5.0

    The hotel is located in german district of Puerto de la Cruz. Shopping, beach and the popular old town is within a few minutes walking distance.

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Karl
It is enough: adios y no hasta la vista!
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Wander- und Wellnessurlaub
  • September 2013
Our recession is under the heading is possible 'a hotel loses its identity'. As we have been a number of years our holiday in el tope spend (about 4 weeks/year) we for us a certain competence in the assessment of use. The hotel, with its 4 stars advertise, the standards, the for a 4 star hotel are, already long not more fair. Facilities of the hotel and furnishings of the rooms are not under any circumstances' klassegemäß' and dated, partly very damaged. The hotel (!) Website shows rooms with intact furniture and bathroom, as you were not in all rooms ... of the main building are available, some of the bathrooms are not on the beach. In addition the internet amenities for superior rooms named, the packaged except bathrobe and hausschläppchen did not receive. Necessarily catalogue description of the tour operator to compare! In the room we could many german tv channels, for example WDR. The wi-fi was free, but bad. Our home newspaper on the net book to read, was impossible, the loading of each side took forever or didn't work. With a tray and a apartment worked early in the morning, when not so many guests in the internet were. For internet access you needed a code, only 24 hours valid was, so every day at the front desk, and for each device a note with code demand! The hotel was in this year (we were always in the september there) exceptionally busy. The change was surprisingly frequently. Bewertung lesen
  • Zimmer
    3.0

    On this issue we have already reported. Superior rooms have the same size as the other rooms, but have a corner balcony with own beach chairs and cushions. The furniture was partially damaged, as already described above. Depending on the location of the room you can hear noise from the city or from the surrounding houses much barking.

  • Gastronomie
    3.0

    The restaurant, which has always the name of the company was and we considered, despite the mentioned above. Deficiencies again the el tope to book, is not to compare with the previous years. The criticism is not directed against the staff, as always, despite 'economy scarcity' amazing work. The food still mostly tastefully prepared and most of the staff friendly and courteous. The quality of the food we can however only as cheap designate, a shame! The food was very limited and of more expensive products such as roast beef, lamb or on the starters buffet salmon or ham we could in this year only dream. We also had the feeling, that increased guest appearance (p. o.) Does not automatically quantities of processed meat quantities adjusted (side dishes and dessert sufficiently available). Here only as an example: chili con carne from the buffet turned out to be a dish with many beans, kartoffelstücken and a (!) Piece of pork. The cook at the grill was instructed, meat in small disks so thin aufzuschneiden, that one almost the newspapers that could read. When we asked a 3 small slice of asked, we had the impression, it should be its own bag to pay. Other guests extreme us in the same way! On the earlier before the restaurant entrance, subdued day menu this year declined, why probably? The screen at the reception shown pass (if you have long enough general information and advertisement for different shops in the place looked and then pass got) was from the day before or older. Also in the restaurant was the air conditioning system defective, that was probably also no one from the hotel to the previously required appropriate clothing for dinner (mr. long pants), accordingly was the picture: women in small black and the guests in the pensionable age in short swimming trunks! The waiters carried at these temperatures hard work. The pool bar and restaurant have we in this year not visited, since the still staff in previous years always extremely unfriendly. It was not as a guest, but as noitwendiges ill treated. Other guests were in this year not better told, so we just stayed home. Conclusion: so expelled one regular guests, the also overlook!

  • Service
    4.0

    The room and the bathroom were to our complete satisfaction cleaned and almost always at the time, in which we the breakfast was. The bed sheets were regularly and the towels were changed on request. Beach towels at the pool for a deposit at the reception, change the pool after request. The air conditioning in the rooms was broken, no cooling. At the reception one could not help us, twitched only helpless with the shoulders and we were residents of eckzimmers with additional window side, by opening the window for a which is to make!

  • Sport und Unterhaltung
    0
  • Hotel
    3.0

    Our recession is under the heading is possible 'a hotel loses its identity'. As we have been a number of years our holiday in el tope spend (about 4 weeks/year) we for us a certain competence in the assessment of use. The hotel, with its 4 stars advertise, the standards, the for a 4 star hotel are, already long not more fair. Facilities of the hotel and furnishings of the rooms are not under any circumstances' klassegemäß' and dated, partly very damaged. The hotel (!) Website shows rooms with intact furniture and bathroom, as you were not in all rooms of the main building are available, some of the bathrooms are not on the beach. In addition the internet amenities for superior rooms named, the packaged except bathrobe and hausschläppchen did not receive. Necessarily catalogue description of the tour operator to compare! In the room we could many german tv channels, for example WDR. The wi-fi was free, but bad. Our home newspaper on the net book to read, was impossible, the loading of each side took forever or didn't work. With a tray and a apartment worked early in the morning, when not so many guests in the internet were. For internet access you needed a code, only 24 hours valid was, so every day at the front desk, and for each device a note with code demand! The hotel was in this year (we were always in the september there) exceptionally busy. The change was surprisingly frequently.

  • Lage und Umgebung
    5.0

    The hotel is good and centrally located, if you don't mind walking, there one constantly uphill or downhill to go must. The restaurants and bars across the street, otherwise in the old town or in la paz, both fast attainable. Bus connections in about 100 meters away.

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Doloris
Clean is different
  • Nicht empfohlen
  • Singles
  • Übersetzt
  • Badeferien
  • July 2013
! Clean is different! A dirty room and defective air conditioning makes no desire on vacation and relaxation! ( swimming and food in the hotel i therefore thankfully declined) Use of cabinet, etc. Due to the mangelnten cleanliness You should think carefully about. ! My vacation was a letdown! Bewertung lesen
  • Zimmer
    3.8
    Größe des Badezimmers
    4.0
    Sauberkeit & Wäschewechsel
    1.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    0
  • Service
    3.0
    Kompetenz (Umgang mit Reklamationen)
    1.0
    Rezeption, Einchecken, Auschecken
    3.0
    Freundlichkeit und Hilfsbereitschaft
    3.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    3.0
    Qualität des Strandes
    3.0
  • Hotel
    2.0
    Zustand des Hotels
    3.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    1.0
  • Lage und Umgebung
    3.8
    Restaurants & Bars in der Nähe
    4.0
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    3.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
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Jürgen
Relaxing holiday
  • Weiterempfohlen
  • Singles
  • Übersetzt
  • Wander- und Wellnessurlaub
  • June 2013
Good hotel with very friendly and helpful staff. Cleanliness in all areas. Repetition of a holiday in this hotel is planned. Bewertung lesen
  • Zimmer
    5.3
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    5.0
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    5.0
    Zustand und Qualität des Pools
    5.0
  • Hotel
    4.3
    Familienfreundlichkeit
    4.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    4.0
  • Lage und Umgebung
    4.8
    Restaurants & Bars in der Nähe
    5.0
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Willi
For hikers without requirements on clean rooms!
  • Nicht empfohlen
  • Singles
  • Übersetzt
  • Wander- und Wellnessurlaub
  • June 2013
For hikers the hotel has a convenient location. Parkplatzseitig much noise from buses and suppliers! Bergseitig loud crowing roosters. Despite smoking policy many smoke through smoking guests on the balconies/terraces. Clear lack of hygiene, as some women the room cleaning apparently with the toilet-wischfetzen also tables and chairs wipe. Often clear urine smell in the bathroom after (!) The room and bath cleaning by the staff.! The reference 'please clean room' was gladly and often overlooked! Most of the front desk staff are very efficient, friendly and helpful! The evening buffet is mostly varied and well presented-in the last ... büfettstunde is however mostly sparsely refilled! The waiters are original, partly friendly and often too fast with the setting for the next meal! The single rooms are rather modest! The doppelzimmereinrichtung looks good, but is rather worn. Without the hygiene by the striking dowdy room cleaniness (don't by the frequent towel change deceptive!) The hotel especially for hikers highly recommended! Bewertung lesen
  • Zimmer
    3.8
    Größe des Badezimmers
    4.0
    Sauberkeit & Wäschewechsel
    2.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    4.0
    Größe des Zimmers
    5.0
  • Gastronomie
    4.0
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Auswahl an Speisen und Getränken
    4.0
  • Service
    4.0
    Kompetenz (Umgang mit Reklamationen)
    4.0
    Rezeption, Einchecken, Auschecken
    4.0
    Freundlichkeit und Hilfsbereitschaft
    4.0
    Fremdsprachenkenntnisse des Personals
    4.0
  • Sport und Unterhaltung
    4.0
    Zustand und Qualität des Pools
    4.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    3.8
    Familienfreundlichkeit
    4.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    3.0
    Behindertenfreundlichkeit
    4.0
  • Lage und Umgebung
    4.0
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Restaurants & Bars in der Nähe
    4.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Matthias
Decent hotel, price-performance ratio totally ok!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Wander- und Wellnessurlaub
  • June 2013
The building was impeccably clean. Despite the central location it is relatively calm (nordseite/eingang) At night you can take the sound of meeresseitig hear! Above you can hear the traffic noise hardly. The average age of the guests is in the hotel a bit higher-so about 65-70, but there were also some younger for everyone, from 25. Bewertung lesen
  • Zimmer
    6.0

    The rooms are very clean and the colors well balanced. Beds were very comfortable. Window are very good soundproofed. Wi-fi is available, very good service!

  • Gastronomie
    4.0

    The food is as in many other hotels rather cafeteria quality! It is already rich and a medium variety of food, but from a star hotel we could have been a little better quality expected. The dessert was not good. In stadtcafés with bakery showed, that there was much better. Food is in the hotel more like a 3 star, but perfectly acceptable. Some things are really good at, for example, fish. The waiters are good mood and through their friendly and funny art a positive atmosphere. A bit me the loud rattle of the table-ware and cutlery on the abräumstationen bother us. So which reduces the welfare significantly. , but that is in many hotels so. The waiters must be quick, but a bit more softness at the service stations could still.

  • Service
    6.0

    Better it hardly goes! Everything super!

  • Sport und Unterhaltung
    4.0

    A pianist plays from time to time the wing quite good. A good saxophonspieler with playbackhintergrund. Otherwise covermusik in pleasant quality-mostly oldies from carpenters to Abba, live singing.

  • Hotel
    5.0

    The building was impeccably clean. Despite the central location it is relatively calm (nordseite/eingang) At night you can take the sound of meeresseitig hear! Above you can hear the traffic noise hardly. The average age of the guests is in the hotel a bit higher-so about 65-70, but there were also some younger for everyone, from 25.

  • Lage und Umgebung
    5.0

    It is located in the middle of the town center on a hill. The way to the beach is somewhat strenuous on a long stair through the city - about 15 minutes on foot. In the large market hall in front of the hotel if there is no market more, but there is a large supermarket. The large flachdachfläche - ehemela marktfläche -seemed lifeless. The bus station is quickly reached, the links are all very good. Lively night life in the immediate vicinity. Nice is the artfully designed badepark -4 €per day. Boredom is certainly not on.

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Yvonne
Nice, relaxing holiday!
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • June 2013
We had our one year old son was very comfortable! It is reasonable value for money match. We would recommend it and would love to come back! Bewertung lesen
  • Zimmer
    5.8
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.3
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    5.5
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    5.0
  • Hotel
    5.0
    Familienfreundlichkeit
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
  • Lage und Umgebung
    5.8
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Mahir
Good central hotel but not child-friendly
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • May 2013
Good hotel. Very centrally located. Not for children. Rather older guests. Live in the hotel. German and english holidayers were mostly. Bewertung lesen
  • Zimmer
    4.0
    Größe des Badezimmers
    4.0
    Sauberkeit & Wäschewechsel
    4.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    4.0
    Größe des Zimmers
    4.0
  • Gastronomie
    4.0
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Auswahl an Speisen und Getränken
    4.0
  • Service
    3.8
    Kompetenz (Umgang mit Reklamationen)
    4.0
    Rezeption, Einchecken, Auschecken
    4.0
    Freundlichkeit und Hilfsbereitschaft
    3.0
    Fremdsprachenkenntnisse des Personals
    4.0
  • Sport und Unterhaltung
    3.3
    Qualität des Strandes
    4.0
    Kinderbetreuung oder Spielplatz
    1.0
    Zustand und Qualität des Pools
    4.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    3.5
    Familienfreundlichkeit
    2.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
    Behindertenfreundlichkeit
    4.0
  • Lage und Umgebung
    5.2
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    2.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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