Steigenberger Hotel Hamburg(5 stars)

Heiligengeistbrucke 4 20459 Hamburg View on map

Average rating

563 hotel reviews

    Rating by categories

  • Hotel in general
    5.4
  • Room
    5.3
  • Service
    5.4
  • Location
    5.6
  • Food and Drinks
    5.3
  • Sport & entertain
    4.7
Filters
You selected:
282 reviews for this hotel sorted by travel date
Rolf
Best luxury service ever
  • Recommended hotel
  • Singles
  • Business trip
  • November 2014
I had the pleasure to stay in a large Suite on the 8th floor, with a breathtaking view, a bowl of fresh fruit, a personal welcome by the management and an absolutely positively worldclass signature service provided by a motivated team. I can strongly recommend this Steigenberger hotel and will definitely stay there again next time I am in Hamburg. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Christian Wolfgang
Luxury hotel in the heart of Hamburg
  • Recommended hotel
  • Couples
  • City break
  • October 2014
A perfect spot to visit Hamburg, wether it is a leisure or a business trip. Most must-sees are in walking distance and if not, public transport is great. S-Bahn and U-Bahn stations are located only a few meters away. Don´t miss to visit one of the musicals, for example Lion King is only a short boat ride away. Breakfast is exceptional and gives you a good start into the day. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Jutta
Good and not so good
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2014
The location of the hotel is great. You can take public transportation and walking distance to the city very well reach. But for a 5 star superior i would not call it. The hotel came into the years, one needs some renovation. With us in the room was on the bed on the edge a gesichtswaschlappen, now you can with what they think have deseamed. The breakfast was just great, there was really everything and the tables were always set new and nice. read hotel review
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
  • Sport & Leisure
    0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Ingo
Good city hotel in central location.
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • City break
  • March 2014
A very nice city hotel in central location with good facilities. Negative is the high price for the parking garage (26 Euro/24 hour) and the rather high room rate. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Family friendliness
    3.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Brigitte
Steigenberger with restrictions!
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2014
The hotel is located in a very good location and they are all Shopping within easy reach. Also the connection to the s-bahn is located in the immediate vicinity! The condition of the hotel is clean, but gradually very dated! The carpet in the rooms is probably already for about 20 years and a tub shower is m. e. Not a 5 star hotel! The rooms as such were very spacious and clean; the breakfast for 28,00 Euro per person absolutely overpriced! read hotel review
  • Room
    3.0

    Room, as i said, clean, but already older! The carpet needed to be replaced (better lamint, wg. Hygiene) and the shower is absolutely no 5 star hotel! Entrance over the bath tub! Under this criteria unfortunately only three stars!

  • Gastronomy
    0
  • Service
    3.0

    The service was partly not so good! So we had to the 2. morning three times at different service forces our coffee! This came, after our actual breakfast almost finished! No 5 stars justified! On the first day of our stay that much better work!

  • Sport & Leisure
    0
  • Hotel
    4.0

    The hotel is located in a very good location and they are all Shopping within easy reach. Also the connection to the s-bahn is located in the immediate vicinity! The condition of the hotel is clean, but gradually very dated! The carpet in the rooms is probably already for about 20 years and a tub shower is m. e. Not a 5 star hotel! The rooms as such were very spacious and clean; the breakfast for 28,00 Euro per person absolutely overpriced!

  • Location
    5.0

    Good location for a short break!

Close
Dario
Great.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • January 2014
Always again with great pleasure, very clean friendly, very centrally located, with train connection, man has port for everywhere... Very recommendable. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
Close
Matthias
5 star look different!
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • January 2014
Was on business in this hotel. Beds were better camp beds. Air conditioning system could not heat be provided. After 3 days i got finally a heater. Blanket was too thin, rather for summer days suitable. Room for 5. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    4.7
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
Close
Jörg
Recommendable hotel in top location.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2014
Nice hotel, great location, good value for money, mostly friendly staff Breakfast buffet with 28 Euro for the convenience a bit expensive (quality bread, salmon and convenience meatballs Were not our personal taste). read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Konstantino
It was nice.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2013
Mattresses should once again be changed. Even my wife with 53 kilogram was in the middle of the mattress under. But overall because of the great location we would stay there again. read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    0
  • Service
    5.7
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
Close
Karl-Heinz
A very nice hotel in an ideal location.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • December 2013
The hotel is due to its enviable position also with the public means of transport very good to reach. The Steigenberger is located in the heart of the Hansestadt. Breakfast - very good service. The breakfast room is in the, basement with a view of the passing river. Interesting guests in this house are to be met. Particularly impressive the conservatory with a view of the turbulent life of the christmas market). read hotel review
  • Room
    5.0

    Impressive the large room size. Cleanliness; the carpet - without drawbacks - beds spotless. The bathroom, size ok, however, the shower in the bathtub is not optimal resolved (danger of slipping). Inconvenient the separation with the movable glass wall.

  • Gastronomy
    3.0

    Here we have a very mixed experience value. My food was excellent, during my wife after lunch with nausea had to fight. My wife is a vegetarian and was a dish with mushrooms ordered, they believe, the mushrooms not more were ok.

  • Service
    5.0

    Excellent staff. However, the hotel is a bit more support the employees give, so that they wertvollere clothes can tolerate.

  • Sport & Leisure
    0
  • Hotel
    6.0

    The hotel is due to its enviable position also with the public means of transport very good to reach. The Steigenberger is located in the heart of the Hansestadt. Breakfast - very good service. The breakfast room is in the, basement with a view of the passing river. Interesting guests in this house are to be met. Particularly impressive the conservatory with a view of the turbulent life of the christmas market).

  • Location
    6.0

    The airport train stops right under the hotel and needed to drive about 35 minutes. Shopping - everything you need - just the best starting point for such activities.

Close
Horst
3 days Steigenberger Hamburg.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • November 2013
Striking was the courtesy of the staff. We arrived very early in the day, but the lady at the front desk, we were immediately a room available. The room was fine, as well as worked out with the breakfast and in the restaurant. The only negative aspect was the fact, that no free wi-fi available. The should be a 5 star hotel standard include. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
Close
Hartmut
A hotel of the great class, very well located.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • November 2013
A really very good luxury hotel, in the city center at alsterfleet is. Excursion possibilities, bus and rail services excellent. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
Close
Andreas
Excellent for city breaks
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • September 2013
Had a superior suite and a with turkish asked. This request was fulfilled immediately and my expectations were fully fulfilled. The situation can only be described as excellent, there are almost all objects of interest to foot to be enough. read hotel review
  • Room
    6.0

    I received a call from the hotel, the suites with turkish ' only about 60 square meter large einraumsuiten are, but i didn't mind that. The bathroom is great, especially the size impressed. Next to the steam room is a jacuzzi bathtub with a view to a fleet available. Also in the bathroom another small television, which is unfortunately not the jacuzzi turn around, so it is a little difficult, in the jacuzzi to watch. The room offers enough space for up to 2 persons and is good 10 minutes warmed up by the sun. Everything was daily as expected cleaned. The main room is the specified size, there is a large flat screen tv, the both the comfortable kingsizebed, and the seating area with large sofa turn around. Unfortunately, here the quality not so good, as we are today could expect, but it was in order. Also available is a stereo with a small selection of cds available. Everything completely corresponded to the 5 star standard. Internet access is available in this room type inclusive and were fast. The windows are very sound-proof, you can hear no traffic noise. Everything was as clean as expected.

  • Gastronomy
    0
  • Service
    5.0

    The service corresponds to that standard eunes 5 stars hotels

  • Sport & Leisure
    0
  • Hotel
    6.0

    Had a superior suite and a with turkish asked. This request was fulfilled immediately and my expectations were fully fulfilled. The situation can only be described as excellent, there are almost all objects of interest to foot to be enough.

  • Location
    6.0

    Excellent location, better goes it not, still in the room no vekehrslärm to hear.

Close
Demetris
Perfect stay
  • Recommended hotel
  • Singles
  • Business trip
  • September 2013
excellent stay location perfect room very spacious and clean good service fantastic breakfast i will definatelly go there again and i will reccomend it to all my friends and business asscoiates read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Lothar
Top hotel in the heart of hamburg
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • August 2013
The holiday began already with the arrival and the friendly welcome by the staff. The Steigenberger Hamburg is the location is hard to beat. From this vantage point are in a few minutes all sightseeing-highlights distance and the hotel has a quiet location. Rathaus, Jungfernstieg, new wall, Hafencity, jetties, Reeperbahn, everything to foot feasible and therefore no public transport or taxi required. Very friendly, helpful and competent staff as well as the modern spacious furnished rooms invite you to re-visit. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Markus
No 2 time to this hotel
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • July 2013
This hotel has unfortunately no 5 stars. We had booked two rooms and in both rooms we found several spiders at the beginning before. They were in the bed and in the curtain. The curtain was also very dirty. After i at the front desk was, were immediately the spiders from the room away. The nice lady could actually not understand and said the the rooms cleaned every day are. That showed i have the balcony and the curtain. The lady apologized and promised itself for it to care. Unfortunately, we had to then in the evening saying the nothing ... has changed. I expect more from a 5 star hotel. The only thing which really good was, was the location of the hotel and the bathroom. The bathroom was super clean. read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
Close
Christian
A very nice town hotel in a good location
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • June 2013
We had a very nice stay. The rooms are good and very big, the bathroom could be more spacious. Decor is ok. The bed is very comfortable. The spa is very nice. Breakfast was delicious and varied, but, if it 2 6 €is worth? You can park outside much more affordable. Many places are within walking distance. All in all it was really enjoyed. Highly recommended! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Ralf
For the 3. time there as always top
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • June 2013
The hotel is in a very good condition, the staff is friendly accommodating and competent. The rooms are always very clean and tidy, smaller complaints are fixed, had the closet a cracked mirror glass, this was on the next day immediately repaired. The breakfast is very good but with 2 8 €much too expensive and it was already times better. All in all the hotel you can highly recommend it. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
Close
Patricia
Excellent value, beautiful and friendly hotel!
  • Recommended hotel
  • Families
  • Other stay
  • June 2013
We stayed at the Steigenberger in Hamburg for 3 nights. It was a beautiful hotel in a great location - close to all shopping!! The rooms were nice and we had no noise problems. The staff were nice and friendly. They were so helpful with recommending restaurants and assisting with all our questions. They really went above and beyond their duty. After we left, we realized we had forgotten some items in our hotel room. I called the hotel and they had already cataloged the missing items. They offered to mail the items to our home in the USA. The ... items arrived shortly after we arrived home. We had such a great experience at the Steigenberger. This is the only hotel we will stay at in the future when we visit Hamburg. We highly recommend it!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Susanne
Beautiful hotel in a great location
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2013
Very nice, modern hotel in the immediate location. Room very nicely furnished and clean. Very friendly staff. Best transport links. Unfortunately, the sauna was being renovated and was therefore not usable. A shame, as the view over the town definitely worth seeing is. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
Close
1 3 4 5 ... 15