Hotel Marhaba Club^{(4 stars)}

Large room and bathroom, closets also large. Big balcony Quiet Air conditioning worked No safe, no hair dryer Fridge available Tv-apparatus old without remote control and switched from. In need of renovation

1 rest. , 2 lobby-bars, 1 pool bar, 1 beach bar The drinks are concentrates and after some time not enjoyable. The food in the restaurant is mostly without love at the buffet presented ( no decoration, nothing at all, so under the motto: barracks, here take it) and was at the time of our stay simply not enjoyable and the selection was very limited. Similarly, the variety much to be desired. For breakfast ( which one could also eat and rich ) you had to for plates first times line up, because no were there. You breakfast finally together, placed in the coffee and teeschlange, which formed, because of course no mugs were there. There were some 20 people in this line, a waiter from of the kitchen and brought 7 mugs. Simply unbelievably so what. You had the coffee than finally also ready, started the search for a clean and cleared table. The staff of the restaurant for breakfast was simply stink-putridly. None of them came on the idea of a table to clear, no, the moved the dirty dishes simply on the table forward and made everything there. Atmosphere was in the restaurant like being in a caserne. No background music, wilted bushes in the vases, no decoration, just nothing. The described in the catalog pizzeria consisted of pizzahäppchen at the beach in the restaurant.

At check in in the hotel you get no written information, where everything in this hotel is. We had to on the next day first everything alone find out. ( badetuchverleih, indoor pool, show, mini-golf, restaurant, and so on) interested the staff really, what they are told. Languages the staff almost every, but the best language the can is: Dinar. The staff for everything have, to reservation of liege, all hour a beer at the sea, and so on and so on One is late supper divided (8:30 P. M.) and want e afterwards the show the animation team see, you had not any opportunity a seat to get. The service is wholeheartedly on the hotel marhaba resort-oriented. Cleaning of the rooms took place. Towels every day fresh. The hotel (240 room) has 3 hairdryers to borrow (depot Dinar 20). One of them was broken. At the front desk nobody knew what room these hairdryers are now. It is just at the rental said: 1 hour, then back, they make no note the room number.

The animation was unobtrusive. Fun was always the water aerobics in the sea. Pool & beach clean (only dirt of tourists) More umbrella at the beach and at the pool wouldn't be bad, the place would be available. Loungers sufficiently available. Shower/ toilet available.

Size the hotel is extensive and palmengeschmückt. 240 room Condition ok All inclusive Mostly russians and Poland, age of the guests: from baby to the elderly

100 meters to the beach. Very flat Sousse about 4 kilometer, Port el Kantaoui about 6 kilometer, airport about 60 kilometer. Vis-À-vis hotel several shops in shopping mall and restaurants No excursions booked Trip to the camel market in sousse (sunday morning ) is worthwhile not. Is just big mess with extreme risk of theft. Trip to Port el Kantaoui you should in any case undertake. Evenings there is also a water show instead. There is also an amusement park (not tüv tested!)

The rooms in neptunhotel at best 1 star. The' renovated' room the marhaba club at best 2 stars. Closets for clothes were sufficiently available but very worn. A telephone in the room does not exist. No internet ( wi-fi) in the room. Crt televisions with a remote control and 4 German channels (poor reception ) - RTL/ VOX/ ARD/ ZDF. Air conditioning with 3 steps was available and worked satisfactory. The fridge was new and absolutely great! On the balcony were 2 plastic chairs with plastic table and a miniwäscheständer on the wall. Bathroom was with a bath and shower equipped but without hair dryer! Mini safe there is no. ( only hotel safe with extra charge) I really wonder what the rooms renovated! At best worth 2 stars. Mold and critters/many mosquitoes! Where the eye looks. Curtains/ bed sheets also very dirty. 1 was broken however positive. Actually worked electricity and climate in the room only if the hotel in the Schlitz is, when we went there even if they do not put :-)

Oh dear! Oh dear! Oh dear! I could certainly novel to write... We stayed from the second day only ate out, I think that says everything! ( and we are absolutely not spoilled!) 1 plus point I would not take, the cakes during dinner was absolute top! Everything else did not have canteens respectively ferienlagerniveau! Absolute insolence what you have ordered. I have nothing against the selection was always the same and is very small, but then you should at least the quality eighth! The same goes for the cleanliness in the restaurant. It was missing constantly to cutlery and the bedspreads were from the night before was absolutely filthy! I was absolutely uncomfortable, I know canteens the a better ambience! Indescribable! The food at the beach/ pool was also absolutely lousy! ( for example unbaked aufbackbaguettes with 1 minischeibe sausage! / no salads etc.) My partner the vegetarian, could every day egg eat respectively pasta with ketchup, there wasn't even salads or something like that...

Front desk ( only franz. Or English speaking) was always friendly and tried very hard the request to fulfill respectively the complaint to eliminate. The 1st day we were greeted by a German speaking porter and the abschiedstag we had 1 bottle of water received for the drive. Staff in the 'cafeteria' was always unfriendly and lazy. Tables only for russians and women decorated the tip paid (with dirty napkins!). The cleaning of the rooms was also very bad, since we after the cleaning more hairs/sand in the room couches had than before :/ bathroom was never cleaned during the 2 weeks. Bed sheets was never changed and was dirty and with hairs covered. Balcony was also never cleaned. All towels were 2a 3 days changed.

The entertainers you looked rare but they did a good job. Internet there are only in the lobby free of charge ( wi-fi). In the room there is no internet! Music was rarely played by the pool or beach, and if it was always the same title. Cleanliness and in the pool neglected and much lime and mold at the pool-tiles. Beach quality was all right. Sunbeds absolutely useless and run down. Showers and toilet were everywhere available but very poorly kept up.

Hotel consists of 4 hotels ( hotel marhaba club/marhaba/marhaba Neptun and marhaba beach). The marhaba Club hotel is located direct on the main street! At the start one wanted us in the Neptun push (2-story houses), which was not times 2 stars earned ( ferienlagerflavour ), we immediately complained and a room in the marhaba club demanded, which we booked. We were immediately a room to the available. The rooms the marhaba club (electronic locks) are renovated, but are everywhere construction defects, mold and worn furniture on. The whole complex is although it is very spacious, but they appear in the Russian flair adapted to have. Furniture works everywhere rather as from the former soviet union and no matter where you look are things broken or absolutely neglected. Wi-fi there are only in the lobby free of charge available. You saw very many open wiring/broken slices/broken furniture around in the garden area. Mini golf is filthy and unusable. Green areas are not maintained respectively are covered with garbage and unappealing. By the pool hang some of the lightings open in the pool rum and it didn't bother anyone. Evenings you can't get more to the beach, since this with a 3 meters high grid sectioned off and back on the next day at o'clock is opened. The pool beach chairs can not more titled. Absolutely worn and uncomfortable. Each standard -service must additional tip be paid. The beer at the beach already from o'clock drank and afterwards only still beer from the backroom tapped, which was very strange tasted and what I actually only headache got. If you are looking for a lounger by the pool or beach with sun screen have to 2 possibilities. Either one stands at o'clock and reserved which, or the pool or beach boy tip, again then for a reserved. From o'clock it is impossible still a free beach chair with a umbrella to get! Unfortunately the complete audience from 85% russians / 10% English and the rest is almost not more. Cleanliness is ok for this hotel a foreign word ( garden area/ hotel/ room). Our towels were only every 3 days changed, bed sheets not at all. We had in the room everywhere mold and hair around, the move was even underwear from the previous guests under the pillows. The bed linen was dirty and with strangers hair covered. The joints in the bathroom were all moldy respectively unprofessional überfugt. The furniture was strongly worn out. Furthermore you could in the room always hear if someone toilet was in the house, as it is so loud buzz afterwards (24 hours at the day and night!) the playgrounds for children were more of a risk, since all railing broken were, but it has no one around cared. German channels on tv: RTL/ vox/ ZDF/ ARD ( bad front desk!)

The beach is the only plus point, which this hotel well deserved. Absolutely fine sandy ( also in the sea). No pebbles and a few seaweeds in the sea ( please note I already described!). Airport is about minutes away. The historic part sousse is absolutely not worth seeing. I have never seen such a worn down and covered with waste city in my lifetime seen, everywhere trash and above all the stench is everywhere indescribable (trash/flies)! There are two possibilities the locals out stolen from/to be ripped off. 1. Possibility: 1 alien comes along and says he is employee from the hotel ( they know all hotel-all inclusive-bracelets!) and 2. Possibility: ask you, if you 2 Euro in Dinar could change! ( they just want to see where your money hidden!). We were furthermore all 5 meters asked, whether we drugs wish to buy. General were the tunisians very rude as soon as you not want to buy respectively no tip was. One should never take a taxi which in front of the hotel is possible, the three to four times as if you need a taxi by hand with! Taximeter! Adopted. The small supermarkets are strong overpriced ( German price level). If you should for nearby supermarket 'Carrefour'or' monoprix' with the taxi go. Cigarettes you should consider when the airport buy, since these there are cheaper than in the town (2 rails' west' 29 Euro). Perfume if you not at all buy, as these to the 1 hour, not more smashing and one rash of get. You should also all price at least 50% to act. ( loud advertised respectively 1. to price from the dealer!)

Size of the bathroom

3.0

Cleanliness & linen change

3.0

Room amenities (TV, balcony, safe, etc.)

1.0

Size of the room

4.0

Atmosphere & furnishings

1.0

Quality of food and drinks

1.0

Overall cleanliness in the restaurant and in the dining areas

1.0

Variety of food and drinks

1.0

Competence (handling complaints)

1.0

Reception, check-in & check-out

1.0

Friendliness and helpfulness

1.0

Staff's knowledge of foreign language

1.0

Quality of the beach

5.0

Child care or playground

1.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

1.0

Family friendliness

1.0

Condition of the Hotel

1.0

General cleanliness of the different areas

1.0

Proximity to shopping areas

6.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

6.0

Other leisure activities available

6.0

Size of the bathroom

4.0

Cleanliness & linen change

4.0

Room amenities (TV, balcony, safe, etc.)

4.0

Size of the room

4.0

Atmosphere & furnishings

3.0

Quality of food and drinks

2.0

Overall cleanliness in the restaurant and in the dining areas

1.0

Variety of food and drinks

2.0

Competence (handling complaints)

2.0

Reception, check-in & check-out

2.0

Friendliness and helpfulness

1.0

Staff's knowledge of foreign language

2.0

Quality of the beach

4.0

Overall condition of the pool area

4.0

Child care or playground

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

2.0

Family friendliness

4.0

Condition of the Hotel

3.0

General cleanliness of the different areas

1.0

Disabled-friendly

4.0

Proximity to shopping areas

4.0

Restaurants & bars in the area

4.0

Distance to the beach

4.0

Other leisure activities available

3.0

The rooms were also good the cleanliness, that was the only good thing in this hotel.

In the essaal you got a seats, but the space you don't alone, he was a few once. If you bad luck had he was occupied. If it was called at o'clock dinner but it was a quarter of an hour or half an hour later. With the meat you got sometimes nothing more as the russians for example 4 Schnitzel on the plates put. As already described above with the drinks was lacking it. For example evenings at the pool bar where the kids' program was a only the out schenkte therefore this massive queues. The entire day consisted in the queue to is possible.

The service was very bad you got only good drinks against tip you got the beverages only for bare brought. If you beer get and no tip had you got a very small cups half as large as normally. At the beach only had a man spent for hundreds of people. There was people the from outside the beverages bought the long queues to be missed. Of evening agenda you can't speak. From o'clock in Russian for children. It was general Russian spoken.

There was gymnastic in the pool. We as German we were greeted by the entertainers didn't mentioned only the russians. It was large bore announced

We had a four-star hotel with everything included booked. If we a drink we wanted, we had to massive lines line up. Once I counted it was 35 persons before me at a drink to get.

The location was good, the beach was good but with the chairs it was a matter of taste, you had to in the morning at o'clock get up a shaded bursts to get. The loungers were without cushions you could on foot good for shopping go

Size of the bathroom

5.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

1.0

Size of the room

5.0

Atmosphere & furnishings

4.0

Quality of food and drinks

1.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

1.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

5.0

Quality of the beach

1.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

1.0

Family friendliness

6.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Proximity to shopping areas

1.0

Distance to the beach

5.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

1.0

Other leisure activities available

1.0

Size of the bathroom

5.0

Cleanliness & linen change

3.0

Room amenities (TV, balcony, safe, etc.)

3.0

Size of the room

5.0

Atmosphere & furnishings

1.0

Quality of food and drinks

1.0

Overall cleanliness in the restaurant and in the dining areas

1.0

Variety of food and drinks

1.0

Competence (handling complaints)

1.0

Reception, check-in & check-out

3.0

Friendliness and helpfulness

3.0

Staff's knowledge of foreign language

2.0

Quality of the beach

5.0

Overall condition of the pool area

3.0

Child care or playground

4.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

4.0

Family friendliness

4.0

Condition of the Hotel

3.0

General cleanliness of the different areas

3.0

Proximity to shopping areas

5.0

Distance to the beach

5.0

Transportation connection and available excursions

5.0

Other leisure activities available

4.0

Our room showed toward the garden area and you could in the background also the sea see. The room was big enough and had a balcony with a table and chairs. We had a tv with a few german programs, a small fridge and air conditioning. The room was actually very nice, only had it already some faults: On a small table in the room you could not park without fear, that he just collapses. The vent in the bathroom didn't work and on the ceiling, you could already light mold see. You could also the door from the bathroom only with violence open and close, which every time was very loud.

The assessment applies only to the neighboring hotel marhaba hotel, in which we from the 2. day ate. In the restaurant the marhaba club it was missing constantly to cutlery and the food was very limited. But there were even more dirty, not cleared tables. For beverages you had to also have to line up eternally. In the marhaba hotel was the service better and the restaurant itself clean and nice. Sadly even here there were often dirty plates. You had for the vacation a table, for the mostly the same waiter was responsible. This was very nice and brought a drinks and made always for cutlery. The food was quickly refilled and there was a good choice. In the morning there was fresh omelets and crepes, for you however somewhat longer had to wait. On one day the week there was local dishes. At lunch you could also the pool- or beach bar snacks.

The staff are a few very friendly. Real service you can only hope, if you properly tip paid (best already in advance). Otherwise there is one for a very long time at the bar and must sometimes clean look for our silverware. Most people could speak german and with the other you could communicate in english. The rooms were cleaned daily, with only rare in the port was clean. Beds were made, but the laundry not changed. The used towels were every morning early and late afternoon again replace them. So was hands dry or even showers at lunchtime not possible.

The entertainers gave a lot of effort and there was a big the offer for beach and pools. In the evening there was always an entertainment program by the pool, but unfortunately, there was for the number of guests not enough space. For a small fee you could a fitness studio use.

The hotel is located with two other hotels in a beautiful garden-area. On the complex there are two pools, the for the number of guests not enough. So it was at 8 o'clock very hard free chairs in the shade to find. The loungers were for hours with towels blocked without the someone appeared. The hotel and it's facilities were mostly very clean. By the complex one arrives within 5 minutes to the hotel's own sandy beach, where a similar problem with the pool chairs was. Otherwise the beach is beautiful and the water very clear. The guests were mostly middle-aged and the eastern bloc or England. German guests were rather less represented.

If you leave the hotel, one is directly at a busy street, at the individual shops and restaurants are to be found. Until in the medina of sousse are with the taxi circa 10 minutes (but not really worth it, because it was very dirty). To port el kantoui it was about 15 minutes (with a small train or taxi). It is very nice and definitely worth a visit. General the rides are very inexpensive (converted 2,50 Euro a way). Other excursions, there were only a few. They were either to far away, uninteresting or too expensive.

Size was sufficient, room was ok. , however the bathroom catastrophic: water tap you could fully rotate, shower dripped, many tiles broken, mold, toilet flush was not reasonable, air ventilation did not work, shower cabin useless. Air conditioning worked well, fridge not at all and tv ancient without remote control and only 3 German program. The balcony was nice and with a view of the sea. Balcony door closed not correctly.

The lousy reviews about the food we can't understand. There was actually always something, which tasted really good. Especially good we in the morning the freshly made omelets and crepes tasted. There was however also often queues. The variety was for one week enough. For a longer stay it was probably good will. The dining room is in fact quite uncomfortable-a cafeteria. The beverages can one forget. We have water respectively beer limited.

Friendliness we thought ok. Foreign languages skills were different, but mostly one could with German or English understood. Which would be a very bad runs, was the information: you got nothing, no infozettelno. A umlaut. After 3 futile attempts, a towel ( what it against deposit should be) to get, we gave it up. Cleaning of the rooms was weitestgehen ok. The worst was the organization (or better non-organization ) in the dining room. There were often queues at the buffet and the drinks station. Plates, mugs and above all glasses often missing. Loungers there was enough, only they were often in lousy state. Protection from the sun you had only, if one early enough there was, or a of the staff money for the reservation was. Water without gas, was always difficult-why also always.

Beach is very nice. Pool also beautifully put on. From the entertainment program we did not get much, because we up to the last day were always at the beach. There were only volleyball and a water aerobics, the one actually can be called that. It was only with the poor moves, while the feet in the water were. The water aerobics in the pool on the final day was good. Mini golf course is available, however seem eternally not use (full dirt). Massage we wanted to book, but we got no appointment as requested with a woman.

Large, beautifully laid out garden. In need of renovation room. Cleanliness needs improvement. Too many russians, stray German guests.

Beautiful, broad and kilometer-long sandy beach right on the hotel. On the front of the hotel is the busy main street to sousse. There, there are some shops, bars, restaurants and so on excursions we did not make.

Size of the bathroom

2.0

Cleanliness & linen change

1.0

Room amenities (TV, balcony, safe, etc.)

2.0

Size of the room

4.0

Atmosphere & furnishings

2.0

Quality of food and drinks

2.0

Overall cleanliness in the restaurant and in the dining areas

1.0

Variety of food and drinks

2.0

Reception, check-in & check-out

2.0

Friendliness and helpfulness

1.0

Staff's knowledge of foreign language

4.0

Quality of the beach

4.0

Overall condition of the pool area

3.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

2.0

Condition of the Hotel

2.0

General cleanliness of the different areas

2.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

4.0

In the bathroom is the plaster from the ceiling, everywhere were mold. At the bathtub the plates were, joints and corners in an unreasonable condition. On the floor it looked exactly from (see pictures).

Our meal times we have 3 days the marhaba club were eaten. The food, the construction, system and level under no circumstances worth 4 stars, it was like in a cafeteria. If you after 30 minutes finally at the row was his child a pancakes to get, you had to watch out that you not 10 russians weggedrängt was, the then 5 pancakes on the plate shoveled the later in the trash landed. We had neither a fixed table still it was clean or cleared, not to mention cutlery or napkins which we are always from the next table Steal had. It was disgusting to see how the eastern europeans are behaved, this unkultivierte behavior, recklessness, anstandslosigkeit prevailed in the entire hotel complex. From the 4 day we moved into the marhaba hotel gone, there the food was better, however can variety no speech be. The waiters have a itself committing and ignoring in the room. The service in the dining room was shameful. As half board guest one is served and get a clean set table as all inclusive guests only at a charge.

The cleaning ladies were very nice and did their best done the rooms clean to hold, have from towels rewarded with shaped, the beds always very nicely made.

Every day the same music and the same entertainment program. A cd from the morning until the evening run.

On the day of our arrival, we were the rooms still not completely ready, so it was possible the pillows unbezogen to see. These were disgusting, Full of spit- schwitzflecken or other dirty (see pictures), we asked about it they replace throw what however not cleaned. The brochure specified mini bar consists of a fridge the empty and this also 14 days remains. In short... There is no mini bar. What also very impressive was. The pool bar of marhaba club. There is a About 10 meters long bar, you could in the water sit and drinks nehmen, cigarettes smoke. The first east europeans have already in the morning at o'clock sat there and vodka and beer in bowl, after hours, without even on the toilet to go they were still working on the drink. How do the? We and other guests booked this pool not used anymore!

It is about 300 meters to the beach, if you are not already in the morning at o'clock Reserved their beach chair has gets evenly no more, or one pays. The same applies to the pools.

Size of the bathroom

3.0

Cleanliness & linen change

1.0

Room amenities (TV, balcony, safe, etc.)

2.0

Size of the room

3.0

Atmosphere & furnishings

1.0

Quality of food and drinks

2.0

Overall cleanliness in the restaurant and in the dining areas

1.0

Variety of food and drinks

2.0

Competence (handling complaints)

1.0

Reception, check-in & check-out

1.0

Friendliness and helpfulness

2.0

Staff's knowledge of foreign language

1.0

Quality of the beach

3.0

Overall condition of the pool area

2.0

Child care or playground

4.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

4.0

Family friendliness

2.0

Condition of the Hotel

2.0

General cleanliness of the different areas

1.0

Disabled-friendly

2.0

Proximity to shopping areas

2.0

Distance to the beach

5.0

Transportation connection and available excursions

3.0

Restaurants & bars in the area

3.0

Other leisure activities available

2.0

Size of the bathroom

3.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

4.0

Size of the room

4.0

Atmosphere & furnishings

2.0

Quality of food and drinks

3.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

3.0

Competence (handling complaints)

3.0

Reception, check-in & check-out

3.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

4.0

Quality of the beach

6.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

4.0

Family friendliness

5.0

Condition of the Hotel

4.0

General cleanliness of the different areas

5.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

6.0

Other leisure activities available

5.0

Size of the bathroom

5.0

Cleanliness & linen change

3.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

5.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

3.0

Variety of food and drinks

5.0

Competence (handling complaints)

4.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

4.0

Quality of the beach

4.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

4.0

Condition of the Hotel

4.0

General cleanliness of the different areas

4.0

Disabled-friendly

4.0

Proximity to shopping areas

6.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

6.0

Other leisure activities available

5.0

Size of the bathroom

6.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

5.0

Quality of food and drinks

4.0

Overall cleanliness in the restaurant and in the dining areas

3.0

Variety of food and drinks

3.0

Competence (handling complaints)

4.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

4.0

Quality of the beach

6.0

Overall condition of the pool area

4.0

Child care or playground

4.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

4.0

Family friendliness

5.0

Condition of the Hotel

4.0

General cleanliness of the different areas

4.0

Disabled-friendly

4.0

Proximity to shopping areas

5.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

5.0

Other leisure activities available

5.0

Size of the bathroom

4.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

4.0

Size of the room

6.0

Atmosphere & furnishings

4.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

5.0

Competence (handling complaints)

4.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

5.0

Quality of the beach

5.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

4.0

Family friendliness

5.0

Condition of the Hotel

4.0

General cleanliness of the different areas

4.0

Disabled-friendly

5.0

Proximity to shopping areas

5.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Other leisure activities available

5.0

Room was a fabulous size, lovely balcony with a great view, could not fault the room at all.

The dining area I have to say was very chaotic. The food was good but after the 2 weeks we had got a bit bored with the cuisine. Drinks were fine. Was always good to tip the waiters.

Staff were extremely friendly. We use to tip the pool bar manager and also one of the waiters in the restaurant thwo looked after us incredibly well. They were very polite and so helpful. The animation team were fantastic with the children.

The evening entertainment does not cater enough for adults. To get a table by the poolside in the evening you had to be there by 8:30pm at the latest, it got incredibly busy. The animation team tried their best but it was more catered for children. They need to expand the entertianment area and perhaps they should have some life traditional music, bands or even a disco. We ended up in the lobby area a lot of the time in the evening, again this was rather busy, and no music or anything at all here, which was a shame.

The hotel was kept incredibly clean, our room was cleaned every day, fresh bed line and towels as we as fresh bottles of water being left in our room. We were all inclusive, and there were just myself and partner.

Located right on the beach. Not nuch outside of the hotel in terms of shops etc but we did find a small mini market. Plenty of water activitiy on the beach.

Size of the bathroom

5.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

2.0

Quality of food and drinks

1.0

Overall cleanliness in the restaurant and in the dining areas

3.0

Variety of food and drinks

2.0

Competence (handling complaints)

1.0

Reception, check-in & check-out

2.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

3.0

Quality of the beach

5.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

3.0

Condition of the Hotel

3.0

General cleanliness of the different areas

4.0

Proximity to shopping areas

6.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

5.0

Other leisure activities available

3.0

Size of the bathroom

5.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

4.0

Quality of food and drinks

4.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

4.0

Competence (handling complaints)

2.0

Reception, check-in & check-out

2.0

Friendliness and helpfulness

1.0

Staff's knowledge of foreign language

1.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Family friendliness

1.0

Condition of the Hotel

3.0

General cleanliness of the different areas

5.0

Restaurants & bars in the area

2.0

Distance to the beach

5.0

Transportation connection and available excursions

4.0

Other leisure activities available

4.0