Sandos Playacar Select Club Adults Only Hotel(4.5 stars)

Paseo Xaman-Ha Manzana 1 Lote 1 77710 Playa del Carmen Quintana Roo View on map

Average rating

84 hotel reviews

    Rating by categories

  • Hotel in general
    4.8
  • Room
    5.2
  • Service
    4.3
  • Location
    5.1
  • Food and Drinks
    4.9
  • Sport & entertain
    4.9
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44 reviews for this hotel sorted by travel date
Nico
Very good hotel, very friendly stuff
  • Recommended hotel
  • Couples
  • Proof of booking
  • Countryside & spa
  • May 2014
Very good hotel, very friendly stuff, beach is also very good, food is very good in all the restaurants. The theme restaurants Il Piemonte, Mediterraneo, Asiana, le Gourmet, Steak House and Fogo de Janeiro were excellent. We have been in select option. The room was very big and clean. We had room service 24 hours. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Magda
Vacation in paradise
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2013
Hotel with 900 rooms surrounded by beautyfull gardens and parts off the jungle, very nice large rooms most of them with a jacuzi. Rooms and other parts of the hotel are very clean. Guests come from all over the world, north and south America and Europe and all ages. read hotel review
  • Room
    6.0

    Very large rooms and junior suites. Airco, flatscreen tv , king size bed, sofa,minibar,coffee and water machine , minibar,safe and phone.

  • Gastronomy
    6.0

    Excellent buffets, 7 a la carte restaurants , Mexican,Mediterranean, Italian, Japanese,Brasilian, French Los Lirios , and a great vegetarian with seaview.Great quality of food , and very clean everywere. Everything is included and tips you give them if you want it is no obligation.

  • Service
    6.0

    Great staff available at all times . Director Luis, vice dir. Nicki, managers Isobel,Nora and the others . Nicki speaks 5 languages and the others at least English , spanish also some german.Laundry service , doctor, child care are available

  • Sport & Leisure
    6.0

    Animation team is very good. Evening shows and live music bands are great . Very large white sand beach , with lots of modern sunbeds , sunscreens and palmtrees for the shadow , more than enough showers.

  • Hotel
    6.0

    Hotel with 900 rooms surrounded by beautyfull gardens and parts off the jungle, very nice large rooms most of them with a jacuzi. Rooms and other parts of the hotel are very clean. Guests come from all over the world, north and south America and Europe and all ages.

  • Location
    6.0

    Hotel grounds reaches on to the beach, palmtrees , white sand and blue water just like the brochures are telling. 25miles from the airport and only 2miles from Playa del Carmen with a lot off shopping facillities and the famous fifth avenue .Excursion possibilities to all the cultural highlites start from the hotel .

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Sebastian
Dream vacation-all-inclusive, but really!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2013
The whole hotel and, in particular, the adults only area is outstanding! A really rich breakfast buffet ( bananenshake, champagne to 4 different scrambled egg sorts of)! Such a buffet i have never experienced something like that! There was every meal was really delicious, especially the à la carte restaurants were a delight! To be highlighted was the friendliness of all employees of the hotel! We were all greeted friendly and tried us to help with questions! The good 700 meters to the beach for us were really pleasant (the free shuttle service we didn't use it). One goes to ... the beach through the really beautiful hotel plant and with a bit of luck even coatis or monkeys see! So, it was a very interesting way! Also a short stopover in the cup & cake house is possible! A nice selection of coffee and cake, also included! At the beach arrived, we saw the pure glücksgefühle! Caribbean music, wonderful blue sea, fine sand and lido including snack bar! Even the drinks were brought to your beach chair-a dream! The hotel we can absolutely recommend and consider even, directly to book again! Oh, everything is in the all-inclusive package included! Cocktails Tequila simply everything! Amazing! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Judith
Top-resort to feel good
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2013
The hotel has as well as the other hotels in playacar a sprawling complex, the in a beautiful garden area. The majority of the guests came from the USA. But there were also german guests in the hotel. The hotel can with various benefits be booked. I believe there are 7 different categories (colored bracelets). We had the golden all-inclusive bracelet, which only from the black bracelet,. read hotel review
  • Room
    6.0

    We had 1 of the 8 best rooms (9236) with a view of the jungle. From the balcony could birds be admired and regularly came the coatis past. The junior suite was large with a jacuzzi bathtub, separate shower and toilet. Air conditioning, safe, mini bar (refilled daily), water dispenser (the hot water produced). Cleanliness spotless.

  • Gastronomy
    6.0

    6 à la carte restaurants, 2 buffet-style restaurant, snack bars, pool bars are around the hour the palate of the guests on tilt. That begins already with the breakfast. If you with the food something to moan about was in my eyes not very credible. Drinks were also good to really good quality (the sparkling wine was very good). In the premium lounges there was also international drinks and small snacks. Of the allocated restaurants were the steakhouse, the brazilian and asian restaurant our favorites but also the buffet festival was stunning good. We everywhere well. Tips is, of course, everyone gladly, but there is not necessarily. They put much importance to cleanliness.

  • Service
    6.0

    We stayed in the whole time only friendly service staff met. With english one gets along everywhere. If you speak some spanish, will find it very much appeal. At the front desk is Stefanie and she spoke very good german. The rooms were perfectly cleaned and the bed every day with another towel figure decorated. Complaints of the guests are taken seriously.

  • Sport & Leisure
    5.0

    The pool at the select club was with enough sun loungers, so that one also in the afternoon still space. Swimming was for me early in the morning the best, since 1st almost no other guest in the pool and 2. the water was still not so warm. Animation we did not go through. The beach section is clean, unfortunately too few places in the shade available and sometimes the loungers too close. It could be more showers at the beach. Then you can rent bicycles and the mini golf area was good.

  • Hotel
    6.0

    The hotel has as well as the other hotels in playacar a sprawling complex, the in a beautiful garden area. The majority of the guests came from the USA. But there were also german guests in the hotel. The hotel can with various benefits be booked. I believe there are 7 different categories (colored bracelets). We had the golden all-inclusive bracelet, which only from the black bracelet,.

  • Location
    6.0

    We were in the back part the area. The walk to the beach was about 10-15 minutes drive on the complex small electrical mobile, place for 7 guests, as you in 4 minutes to the beach. 45 minutes distance to the airport. To Playa del Carmen it was about 3 kilometer.

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Manuela
Service desert sandos
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2013
In advance: we were 7 time in Mexico and already some hotels try, but the sandos was the worst so far. We had select club booked, a bit quiet, which also as good decision turned out to be. Overall the hotel totally overbooked, you had-except in select areas-almost always somebody 'on the lap sit'. The pool at the beach is much too small for so lots of people and also the loungers at the beach were closely on closely. Overall the hotel never 5 stars worth. It is a joke, that this hotel with holiday check so favorably. read hotel review
  • Room
    5.0

    Our select room was very big and also very nice. There was almost no complaints, the bar was regularly filled.

  • Gastronomy
    4.0

    The food was overall good. Very nice we found, that it every day mexican food gave, even if somewhat monotonous. The variety of dishes was large and it was for certain something for everyone. The food was mostly very fresh and we had no complaints regarding hygiene. The boys and girls at the bar there were either evening overwhelmed or had during the day no desire. Wine one got in sektglas, sparkling wine in the glass, Tequila in all possible...

  • Service
    2.0

    The service was almost not available. We were constantly on the look, around to get something to drink or glasses, cutlery etc. There was often nobody who, you were simply ignored. We have in Mexico yet did not experience. In the previous hotels one was always very polite and courteously, often with a smile and a nice bewerkung. In this hotel none. Of course, there are some exceptions, but the in the mass unfortunately under. German nobody understood, english was quite good. The cleaning of the rooms was sometimes good, sometimes bad, depending on, who the room cleaned. No flowers, no towel animals-nothing. A shame.

  • Sport & Leisure
    2.0

    As already mentioned, is at the beach closely on closely. The select area you could by the pool always got a beach chair and these were very far apart. The was very pleasant. Until about 2:00 p. m. is one nearly alone by the pool, then come to the american and canadian guests and it was noisy and uncomfortable. The loungers on select beach as tight, as all other, this one needs no select book. We didn't take advantage of the entertainment on offer, but it was through the volume heard everywhere. The most we were disappointed by the evening entertainment. There was a musty smell, sticky theatro, in the from 8:30 p. m. for 1 hour a show to see, the more for children is. Subsequently, the seats will be charged are lifted up and you can only on a larger platz, the live music from 9:30 p. m. offers. Every week, the same program and all the guests congregate here. You hardly a capacity, drinks after eternal wait and if it rains-unlucky.

  • Hotel
    3.0

    In advance: we were 7 time in Mexico and already some hotels try, but the sandos was the worst so far. We had select club booked, a bit quiet, which also as good decision turned out to be. Overall the hotel totally overbooked, you had-except in select areas-almost always somebody 'on the lap sit'. The pool at the beach is much too small for so lots of people and also the loungers at the beach were closely on closely. Overall the hotel never 5 stars worth. It is a joke, that this hotel with holiday check so favorably.

  • Location
    5.0

    The location is good, you can take taxi to Playa del Carmen drive or also - about minutes - walk.

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Stefanie
Alone nice hotel, only never again select area
  • Hotel not recommended
  • Friends
  • Translated
  • Business trip
  • December 2012
The hotel is a really big area, so the way to the beach from select area very far. (shuttle is available). The selectbereich us very dissapointed what the furnishings and cleanliness. read hotel review
  • Room
    2.0

    We were with a group of 18 people on site. In 5 the room there was reason for complaint. Water leaked from the deckenlappe, dirty sheets, water from the shower into the room, rooms were not cleaned. And so on, The rooms were quite livable, and if you don't so closely, it is also really nice. However therefor, the sandos chain with their select areas boast and the hotel over 4.5 stars, it is extremely annoying but so much money.

  • Gastronomy
    5.0

    The food was delicious and the choice was large enough. The gourmet restaurant is really recommendable!

  • Service
    2.0

    The service was depending on the area very good or very bad. In the beach restaurant, the gourmet restaurant and the italian the staff is very hard. For breakfast in selectbereich we however our dishes even together and also after coffee you had to questions. Also the ladies and gentlemen in the lobby bar of the selectbereiches were more than ungewillt. Cup of coffee was still there and the ashes of the cigarettes flew on the table rum. We had actively ask, that the table is cleaned, when we our drinks directly at the bar ordered. (service at the table was apparently not possible)

  • Sport & Leisure
    5.0

    It is plentiful animation in the normal property available. The pool is well maintained and it is precisely for cleanliness and chlorine respected.

  • Hotel
    3.0

    The hotel is a really big area, so the way to the beach from select area very far. (shuttle is available). The selectbereich us very dissapointed what the furnishings and cleanliness.

  • Location
    5.0

    The hotel lies at the start the hotel zone of Playa car. Nearby is a shopping mile and a taxi for 5. avenue costs about 90 pesos each way. (circa 6 Euro)

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Martin & Sabrina
We have never experienced something like that, very bad
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • December 2012
We, with 2 other friends, decided for this hotel, since we a quiet and relaxing vacation wanted to do. Therefore 'select club' booked. This is not nearly worth the money in comparison to the 'normalen' areas. The only thing which respected in the select club was, that really no children in the area were. General is the hotel complex and the beach very nice. Extensive with different animal species. Now the negative about this hotel, i am short: - very bad service (no matter wether in the normal or in the select club), only the waiters by the pool (select ... club) fluent english) - the hotel is to 95% of trainees managed (one has immediately on service noticed, tables were not set and not cleaned, and so on.) - quality a drink poor (cups are dirty) - quality service at the pool bar was insufficient (an example: i have a water with carbonic acid ordered, another guest a Sprite, i got the Sprite and this immediately complained and then gave me the pool waitress my water, the Sprite landed again on a tray and the guest the Sprite ordered, that happened on the 2. day. Then i found my drinks yourself!. - you can also have lunch by the select club area not, since no restaurant offers this, so we always had to in the normal area walk to eat. The a la carte restaurants you can only for a stay of 14 days = 7 time. Recommendable is only the brazilian, mexican and french. - all rooms on the ground floor and 1st floor (really) are moldy! Only on the 2. floor the rooms are ok. We were at the check-in directly the ground floor allocated. The door was not open and you had the musty smell in the nose had. Have immediately complained, but we had to 1 day in the rooms sleep. Sanitary harmful. - cats in the hallway shit and the staff has it 7 days lan left. I have never experienced anything like that. - and so on. - and so on. I could you still much more negatives. But then the text here too long. If you still want to know more, possibly also photos could always get in touch with me. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    1.3
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    1.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    1.7
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
    Disabled-friendly
    1.0
  • Location
    5.0
    Distance to the beach
    5.0
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Verena
Outside hui-inside pfui!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • December 2012
Utter disappointment! The 5 stars are not comprehensible. Bad service not ausgelerntem staff. The humidity transferred to the rooms. Hygiene and cleanliness maximum superficially. read hotel review
  • Room
    3.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    2.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    4.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    2.7
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
    Disabled-friendly
    3.0
  • Location
    2.2
    Proximity to shopping areas
    2.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    3.0
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Franziska
Recommendable facility
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
Very clean hotel & well-kept complex. Sometimes it was with the air conditioning a bit over the top. Otherwise no negatives. read hotel review
  • Room
    6.0

    Very nice, large, clean & well-equipped rooms. There was a coffee maker, a mini bar with beer, soda & water (the filled up every day was), a hot tub. The bed was comfortable (no back pain).

  • Gastronomy
    5.0

    In addition to the two buffet-style restaurant (festival & italian) there is 6 à la carte restaurant, in which the food very good is. In the buffet restaurant there was a wide selection. Point of criticism: the dishes were not always very clean.

  • Service
    6.0

    Very nice, courteous & attentive service staff. However without german knowledge. With english but really good navigate. Everyone strives to please and try nothing to be desired to leave.

  • Sport & Leisure
    4.0

    Despite ' reservers' you had no problems (both at the pools, as well as at the beach) free chairs to find. The hotel should the reserve of the chairs but still prohibit (as already in other hotels usual). Sometimes were the loungers the whole day reserved, the reservers came however only in the afternoon. At the beach most of the beach chairs were worn out and not very comfortable. The quality the pool-beach chairs was better.

  • Hotel
    6.0

    Very clean hotel & well-kept complex. Sometimes it was with the air conditioning a bit over the top. Otherwise no negatives.

  • Location
    6.0

    Last hotel at the approximately 40 meters wide sandy beach, so that one on the right side after a couple of meters lonely places will take place. Road from the room (select club ) to the beach a bit far, but there are shuttle buses or you get a bit of exercise. Playa del Carmen is on foot (at the beach along ) about minutes away. Otherwise with the taxi (circa 8 Euro) about minutes.

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Roland & Ramona
Silver anniversary under palms-amazing
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
We have our silver anniversary in Mexico and we liked it very much. Disappointed we were from the breakfast room in the selectclub, the waiters were unfriendly and unattentive. The best get the coffee itself or is every day a tip to (otherwise you will unfortunately ignored) The food, the rooms, the many restaurants were unique. Everywhere there was very clean and the staff were friendly. The first days was a beach bar in selectbereich is being built and when the was ready. It was with the quiet over. The music was very annoying and too loud. Disturbing were the ... many weddings at the beach, as normal tourist you had to beautifully lying on the couch and not in the picture mosquitoos are every where. But otherwise everything was great, delicious food great beach and beautiful excursions. Unfortunately, the time no whales more to watch was, well maybe we'll be once again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Tilo
Great hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
An excellent hotel in spite of the ages. A dream beach is always well maintained. The staff is always polite and very efficient. The staff at the Reception is very helpful and nice select area in which we were was Top: you can eating and drinking. Completely a very lovely vacation With a amazing hotel and super white sandy beach. read hotel review
  • Room
    5.0

    Huge room, very clean, bathroom bath. Separate shower, separate toilet

  • Gastronomy
    6.0

    5 restaurants very good food, 5 bars drinks top, cleanliness and hygiene Very good

  • Service
    5.0

    Very friendly staff room cleaning good

  • Sport & Leisure
    6.0

    Very clean pool area, beach very clean, purchase possibilities great ones, Beach chairs and umbrellas abundant

  • Hotel
    6.0

    An excellent hotel in spite of the ages. A dream beach is always well maintained. The staff is always polite and very efficient. The staff at the Reception is very helpful and nice select area in which we were was Top: you can eating and drinking. Completely a very lovely vacation With a amazing hotel and super white sandy beach.

  • Location
    6.0

    Airport 45-60 minutes away excursion possibilities for example swimming with dolphins you have to have experienced this

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Micky
Noise, narrow select club guests are benachteilig
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • October 2012
We had select club booked, but rooms in the 'old' area directly at the beach preferred since we the theater with the shuttle service (with max. 10 seats) with strong reminded hotel not want. read hotel review
  • Room
    5.0

    Wishes flying with the beachfront rooms-view but great!

  • Gastronomy
    4.0

    Good food, delicious cocktails, all-inclusive something for everyone however no 5 stars meal!

  • Service
    1.0

    The service at the beach makes your work really top! Fast, nice and reliable you always get a drink delivered. It has free, higgledypiggledy! There are fruit baskets and premium alcohol promised. Only after 4 days and 4 inquiries and complaints these things were delivered! Always other ausreden. Minibar disaster which has already been mentioned, i must confirm - every day you had to even call around something to drink get in the room. Fruit baskets were not replaced after they were empty or fruit there was moldy. Select club is unnecessary and not recommendable! You will as a guest disadvantaged at the beach for example Construction i can also in the trip in mid october confirm, but could now at the end be the toilettenwagen is at the end our vacation removed.

  • Sport & Leisure
    1.0

    Loud loud sandos... Horrible noise the whole day and in the evening. For fourteen days the same cd at the beach... Shouting entertainers... Saufwettbewerbe at the beach in the animation team cared for... I have to say here is the neveau clearly under 5 stars... Shouting drinkers and tokelnde guests during the day and in the evening!

  • Hotel
    3.0

    We had select club booked, but rooms in the 'old' area directly at the beach preferred since we the theater with the shuttle service (with max. 10 seats) with strong reminded hotel not want.

  • Location
    6.0

    When you a room in the old section has great... From the Riviera wing every day walk or on the annoying shuttle bus to wait and propose to no thank you. Unfortunately one must the select club area in which you once (came are 2006 every year!) Really and your peace now with the wedding guests parts. Each 2 day is a wedding and the place for the select club members (the anyway pay more) just halved and the loungers(see pictures) each other or almost in and pushed together. Here is clearly 2 bin abkasiert! 1. select club surcharge 2. wedding guests It makes for me personally not good impression if due to a wedding the other guests under space to suffer must. I voted for more comfort and get less space than the normal guests... Who here more importance is obvious. For a wedding the in the evening took place and the construction at 18/19 hours begins, section the whole day cleared and all the guests cramped! No condition! Outrageous!

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Heike & Holger
Disappointing
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Very big was the excitement, still greater the disappointment! In the middle of in the hotel complex there is a 200 meters long and very wide building site not only optically, but also gets extremely annoying. Even worse is the construction site right next to beach where straight new sanitary installations be established for its need one must with a toilettenwagen exp! We had extra the select area for a bit of comfort and peace to be able to enjoy. Unfortunately it was often very loud since in the and at the pool animation and bawling tourist for a high ... noise level made. Our room was not what one for 5 star expected. Everywhere there was mold at the deckenkanten, on a washbasin was a about 5 centimeter large piece broken off so that you had to watch out not to get hurt, in the bathroom on the ceiling was a big pasted over stain ( no idea as with whiteout was looked but not good!) to only a couple problems to name but a few. The mini bar was only after we at 3 consecutive days therefore asked on the 4 day refilled and snacks in the minibar were not at all to find (loud Jahn Reisen in internetkatalog but if this be the case ) the staff were too many very friendly and attentive. Only exception is paradoxser way the breakfast restaurant the select area there was service directly nothing so that the guests partially its coffee even to as the staff the like not act. The specialty restaurants are very recommendable especially the brazilian (one must have experienced it once-) ) we didn't enjoy the castles. The beach was great if not as clean as one would imagine it to be the sea is crystal clear. Recommendation: definitely right along the beach runs to it no longer continues to go around as it is unimaginable nice and you can snorkel as if you're in an aquarium would be. To this hotel we would from said reasons not go back but the area is already great! In the remaining should the neighboring hotel Iberostar much better be-) Very disappointing was the check out there were we only once about 20 minutes around without consideration and were then without a friendly goodbye or thanks the our guests were cleared away. We were previous year 2 where on koh samui in Thailand and 4 days in Bangkok the difference is really big which service and concerns. Absolutely we would like to highlight the excursions with Alex. He is super nice German very well and know a lot about the country and people, as well as the mexican story to say the best in the local travel guide directly after trips with Alex than tour operator questions! It is worthwhile! ( with us it was the daytrip after contoy )- thank you Alex! On own fist are we with the ferry to cozumel ferried and then to the U-boat station Atlantis driven where we unforgettable U-boat ride with German speaking companion had. Reasonably priced it makes no big difference, whether on own fist or travel guide but it is simply exciting also times which itself to explore. More detailed information or material can we be requested. In short: uS it is really incomprehensible as this hotel to such a good review comes. For peace and comfortsuchende is this hotel absolutely not recommendable! ( even if the construction is completed) Have fun in Mexico Heike & Holger read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    2.8
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    4.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Sergio
Mexico dream!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
An excellent hotel in spite of the age it is again and again here and there, but nothing disturbing. The dream beach was always well-kept and the staff are always nice and efficient. The staff at reception is always accommodating and decent. To the beach from the select areas 10 minutes on foot but very pleasant because many coatis Coati 's looks very sweet trusting animals-) apart from that there is always a shuttle bus the meeting point. You can almost everywhere eating and drinking at almost every time we always in the festival buffet fed since you are ... not reserve should. Around a nice hotel with dream beach we would visit again. PS: definitely as tour Isla contoy book most beautiful island which one must have seen! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Andreas
Great vacation with weaknesses archived
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • August 2012
We were middle August for 10 days in Mexico. Since we before 2 years already once at the Riviera Maya were, we wanted to this year specifically in the vicinity of Pizzeria L'altra, since we the beach very pleased. And we weren't disappointed. The beach was know and the sea was turquoise blue. This is how you want a vacation to be. The room was quite large with a jacuzzi and flat screen. Enough so perfectly, as one spent most of the time outside spends. The food was really delicious and the diversity was because of different restaurants also given. ... We were 2 times in the steakhouse. The portions there were not huge, but the quality from the meat was very good. And care. Seconds you can still get. We come unfortunately the negative: We had the bad luck, after 7 of 10 days the hotel a construction site was. A majority of the hotel with boards as blinds built up. Behind this blinds the individual houses renovated. But it was not step for step. CIRCA 2/3 the hotel was at one time built up. - Behind the blinds was accordingly noisy work. Whether we the hotel again book, we don't know. I would today book, I would not select it. A recommendation I can therefore at present do not deliver. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Distance to the beach
    5.0
    Other leisure activities available
    5.0
Close
Janina
Magnificent vacation archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • August 2012
The hotel/ the hotel is great well maintained, the rooms are very nice and clean. The breakfast/lunch/dinner buffet offers a good choice, so that there is something for everyone. read hotel review
  • Room
    6.0

    The rooms were really big enough. The bathroom what with a hot tub equipped. The mini bar was refilled daily, as long as you wanted and also otherwise was everything there that you need.

  • Gastronomy
    6.0

    Next to the daily buffet there are a lot of different restaurants, which one can visit. The selection of dishes and drinks is huge and there is in any case something for everyone.

  • Service
    6.0

    The staff speaks hardly German, but with English one can inform oneself well. Everyone is very friendly and accommodating in the hotel. The rooms are very well cleaned.

  • Sport & Leisure
    6.0

    There are daily animation at pool and beach, for each of the wanted. The pool and beach are very well maintained, the water has ideal temperature. It gives for each loungers with umbrella.

  • Hotel
    6.0

    The hotel/ the hotel is great well maintained, the rooms are very nice and clean. The breakfast/lunch/dinner buffet offers a good choice, so that there is something for everyone.

  • Location
    6.0

    The hotel is approximately 45 minutes out from the airport. The hotel lies right next to beach. There are a lot of possibilities, like for instance shopping possibilities in the shopping mile, adventures or simply at the beautiful beach go for a stroll.

Close
Etienne
Great hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • August 2012
A massive Areal, had a suite... Was dreamlike with jacuzzi and so on. Balcony A direct view of the rainforest. Had all inclusive... And the food and drinks was always good. The hotel had several à la carte restaurant, which class were. read hotel review
  • Room
    6.0

    Suite, with private jacuzzi. Balcony with a view of rainforest Always clean... , no complaints Fridge with mini bar available and every day refilled.

  • Gastronomy
    6.0

    à la carte... Eat wonderful. Steakhouse; asian, mediterranean, french, mexican and brazilian restaurant ( reservations necessary). Buffet-style restaurant always good, and there's something for everyone available. Tips were always gladly seen ( american worn out)

  • Service
    6.0

    Staff always friendly and constantly cleaning Good English from the staff... Some also German Services like child care available, exactly like a doctor ( the latter especially after regenwaldbesuchen recommendable, but also other complaints)

  • Sport & Leisure
    6.0

    Several pools( always clean) Animation possibilities around the hour Child care and so on. Top and available. Beach wonderful, enough loungers available. Own disco, but unfortunately little visited.

  • Hotel
    5.0

    A massive Areal, had a suite... Was dreamlike with jacuzzi and so on. Balcony A direct view of the rainforest. Had all inclusive... And the food and drinks was always good. The hotel had several à la carte restaurant, which class were.

  • Location
    6.0

    The beach was 15 minutes on foot away, because we in the back part the hotel lived (from lobby drove but also shuttles). Playa del Carmen 15 minutes on foot away... By taxi for about 5€ reachable Several bookable excursions in 1a 3 hours bus ride away ( Tulum, ek balam, sian Kaan)

Close
Marilena
Really nice holiday archived
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • July 2012
It was a wonderful vacation! The people are super nice and set up. There is very lots of possibilities for exercising and there is a lot of Latin dancing, if you like! The animation is super nice... Excursions you can organized or easily on your own! The hotel and the beach pleased us also very well! The food was also good. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Uwe
An amazing hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2012
It was a wonderful vacation, fantastic beach, amazing hotel with 7 speciality restaurants, our bathroom had a jacuzzi. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Torsten
Sandos for 2. Always worth a trip! archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2012
To the second time after 2011, to the second time satisfied. It, I believe that even slightly improved. The improvements in detail well to recognize, a little better decoration, better loungers by the pool in the select club area. The service area was also improved. The front desk was already class, but also the service has gained, all drinks arrived quite quickly, we had last year still different experience. It was a small buffet bar in the sports bar the EM-play set up. Recommended dishes restaurants on the complex: Mexican ( Riviera Maya), mediterranean and El gaucho (steakhouse ). Excursions ... in p-balam and whale-shark swim very nice but expensive(129 Dollar and 199 Dollar per person at travel guide). Cheaper it in Playa del Carmen the local providers. Everything other in the last year review. In any case is this hotel worth a trip. We recovered very well. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
Close
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