Hotel Sandos Riviera Select Club Adults Only(4.5 stars)
Paseo Xaman-Ha Manzana 1 Lote 1, 77710 Playa del Carmen Show mapManuela
Service desert sandos
- Hotel not recommended
- Couples
- Translated
- Beach holiday
- February 2013
In advance: we were 7 time in Mexico and already some hotels try, but the sandos was the worst so far. We had select club booked, a bit quiet, which also as good decision turned out to be.
Overall the hotel totally overbooked, you had-except in select areas-almost always somebody 'on the lap sit'. The pool at the beach is much too small for so lots of people and also the loungers at the beach were closely on closely.
Overall the hotel never 5 stars worth. It is a joke, that this hotel with holiday check so favorably. read more
Stefanie
Alone nice hotel, only never again select area
- Hotel not recommended
- Friends
- Translated
- Business trip
- December 2012
The hotel is a really big area, so the way to the beach from select area very far. (shuttle is available).
The selectbereich us very dissapointed what the furnishings and cleanliness. read more
Martin & Sabrina
We have never experienced something like that, very bad
- Hotel not recommended
- Couples
- Translated
- Beach holiday
- December 2012
We, with 2 other friends, decided for this hotel, since we a quiet and relaxing vacation wanted to do. Therefore 'select club' booked.
This is not nearly worth the money in comparison to the 'normalen' areas.
The only thing which respected in the select club was, that really no children in the area were.
General is the hotel complex and the beach very nice. Extensive with different animal species.
Now the negative about this hotel, i am short:
- very bad service (no matter wether in the normal or in the select club), only the waiters by the pool (select ... club) fluent english)
- the hotel is to 95% of trainees managed (one has immediately on service noticed, tables were not set and not cleaned, and so on.)
- quality a drink poor (cups are dirty)
- quality service at the pool bar was insufficient (an example: i have a water with carbonic acid ordered, another guest a Sprite, i got the Sprite and this immediately complained and then gave me the pool waitress my water, the Sprite landed again on a tray and the guest the Sprite ordered, that happened on the 2. day. Then i found my drinks yourself!.
- you can also have lunch by the select club area not, since no restaurant offers this, so we always had to in the normal area walk to eat.
The a la carte restaurants you can only for a stay of 14 days = 7 time. Recommendable is only the brazilian, mexican and french.
- all rooms on the ground floor and 1st floor (really) are moldy! Only on the 2. floor the rooms are ok. We were at the check-in directly the ground floor allocated. The door was not open and you had the musty smell in the nose had. Have immediately complained, but we had to 1 day in the rooms sleep. Sanitary harmful.
- cats in the hallway shit and the staff has it 7 days lan left. I have never experienced anything like that.
- and so on.
- and so on.
I could you still much more negatives. But then the text here too long. If you still want to know more, possibly also photos could always get in touch with me. read more
Franziska
Recommendable facility
- Recommended hotel
- Couples
- Translated
- Beach holiday
- December 2012
Very clean hotel & well-kept complex. Sometimes it was with the air conditioning a bit over the top. Otherwise no negatives. read more
Verena
Outside hui-inside pfui!
- Hotel not recommended
- Couples
- Translated
- Beach holiday
- December 2012
Utter disappointment! The 5 stars are not comprehensible. Bad service not ausgelerntem staff. The humidity transferred to the rooms. Hygiene and cleanliness maximum superficially. read more
Roland & Ramona
Silver anniversary under palms-amazing
- Recommended hotel
- Couples
- Translated
- Beach holiday
- November 2012
We have our silver anniversary in Mexico and we liked it very much.
Disappointed we were from the breakfast room in the selectclub, the waiters were unfriendly and unattentive.
The best get the coffee itself or is every day a tip to (otherwise you will unfortunately ignored)
The food, the rooms, the many restaurants were unique. Everywhere there was very clean and the staff were friendly. The first days was a beach bar in selectbereich is being built and when the was ready. It was with the quiet over. The music was very annoying and too loud. Disturbing were the ... many weddings at the beach, as normal tourist you had to beautifully lying on the couch and not in the picture mosquitoos are every where.
But otherwise everything was great, delicious food great beach and beautiful excursions. Unfortunately, the time no whales more to watch was, well maybe we'll be once again. read more
Tilo
Great hotel
- Recommended hotel
- Couples
- Translated
- Beach holiday
- October 2012
An excellent hotel in spite of the ages. A dream beach is always well maintained.
The staff is always polite and very efficient. The staff at the
Reception is very helpful and nice select area in which we were was
Top: you can eating and drinking. Completely a very lovely vacation
With a amazing hotel and super white sandy beach. read more
Micky
Noise, narrow select club guests are benachteilig
- Hotel not recommended
- Families
- Translated
- Beach holiday
- October 2012
We had select club booked, but rooms in the 'old' area directly at the beach preferred since we the theater with the shuttle service (with max. 10 seats) with strong reminded hotel not want. read more
Heike & Holger
Disappointing
- Hotel not recommended
- Couples
- Translated
- Beach holiday
- September 2012
Very big was the excitement, still greater the disappointment! In the middle of in the hotel complex there is a 200 meters long and very wide building site not only optically, but also gets extremely annoying. Even worse is the construction site right next to beach where straight new sanitary installations be established for its need one must with a toilettenwagen exp! We had extra the select area for a bit of comfort and peace to be able to enjoy. Unfortunately it was often very loud since in the and at the pool animation and bawling tourist for a high ... noise level made. Our room was not what one for 5 star expected. Everywhere there was mold at the deckenkanten, on a washbasin was a about 5 centimeter large piece broken off so that you had to watch out not to get hurt, in the bathroom on the ceiling was a big pasted over stain ( no idea as with whiteout was looked but not good!) to only a couple problems to name but a few. The mini bar was only after we at 3 consecutive days therefore asked on the 4 day refilled and snacks in the minibar were not at all to find (loud Jahn Reisen in internetkatalog but if this be the case ) the staff were too many very friendly and attentive. Only exception is paradoxser way the breakfast restaurant the select area there was service directly nothing so that the guests partially its coffee even to as the staff the like not act. The specialty restaurants are very recommendable especially the brazilian (one must have experienced it once-) ) we didn't enjoy the castles. The beach was great if not as clean as one would imagine it to be the sea is crystal clear. Recommendation: definitely right along the beach runs to it no longer continues to go around as it is unimaginable nice and you can snorkel as if you're in an aquarium would be. To this hotel we would from said reasons not go back but the area is already great! In the remaining should the neighboring hotel Iberostar much better be-)
Very disappointing was the check out there were we only once about 20 minutes around without consideration and were then without a friendly goodbye or thanks the our guests were cleared away. We were previous year 2 where on koh samui in Thailand and 4 days in Bangkok the difference is really big which service and concerns. Absolutely we would like to highlight the excursions with Alex. He is super nice German very well and know a lot about the country and people, as well as the mexican story to say the best in the local travel guide directly after trips with Alex than tour operator questions! It is worthwhile! ( with us it was the daytrip after contoy )- thank you Alex! On own fist are we with the ferry to cozumel ferried and then to the U-boat station Atlantis driven where we unforgettable U-boat ride with German speaking companion had. Reasonably priced it makes no big difference, whether on own fist or travel guide but it is simply exciting also times which itself to explore. More detailed information or material can we be requested. In short: uS it is really incomprehensible as this hotel to such a good review comes. For peace and comfortsuchende is this hotel absolutely not recommendable! ( even if the construction is completed)
Have fun in Mexico Heike & Holger read more
Sergio
Mexico dream!
- Recommended hotel
- Couples
- Translated
- Beach holiday
- September 2012
An excellent hotel in spite of the age it is again and again here and there, but nothing disturbing. The dream beach was always well-kept and the staff are always nice and efficient. The staff at reception is always accommodating and decent. To the beach from the select areas 10 minutes on foot but very pleasant because many coatis Coati 's looks very sweet trusting animals-) apart from that there is always a shuttle bus the meeting point. You can almost everywhere eating and drinking at almost every time we always in the festival buffet fed since you are ... not reserve should. Around a nice hotel with dream beach we would visit again. PS: definitely as tour Isla contoy book most beautiful island which one must have seen! read more
Andreas
Great vacation with weaknesses
- Hotel not recommended
- Couples
- Translated
- Beach holiday
- August 2012
We were middle August for 10 days in Mexico. Since we before 2 years already once at the Riviera Maya were, we wanted to this year specifically in the vicinity of Pizzeria L'altra, since we the beach very pleased.
And we weren't disappointed. The beach was know and the sea was turquoise blue. This is how you want a vacation to be. The room was quite large with a jacuzzi and flat screen. Enough so perfectly, as one spent most of the time outside spends.
The food was really delicious and the diversity was because of different restaurants also given. ...
We were 2 times in the steakhouse. The portions there were not huge, but the quality from the meat was very good. And care. Seconds you can still get.
We come unfortunately the negative:
We had the bad luck, after 7 of 10 days the hotel a construction site was. A majority of the hotel with boards as blinds built up. Behind this blinds the individual houses renovated. But it was not step for step. CIRCA 2/3 the hotel was at one time built up. - Behind the blinds was accordingly noisy work.
Whether we the hotel again book, we don't know. I would today book, I would not select it. A recommendation I can therefore at present do not deliver. read more
Janina
Magnificent vacation
- Recommended hotel
- Couples
- Translated
- Proof of booking
- Other stay
- August 2012
The hotel/ the hotel is great well maintained, the rooms are very nice and clean. The breakfast/lunch/dinner buffet offers a good choice, so that there is something for everyone. read more
Etienne
Great hotel
- Recommended hotel
- Couples
- Translated
- Proof of booking
- Beach holiday
- August 2012
A massive Areal, had a suite... Was dreamlike with jacuzzi and so on. Balcony A direct view of the rainforest.
Had all inclusive... And the food and drinks was always good.
The hotel had several à la carte restaurant, which class were. read more
Marilena
Really nice holiday
- Recommended hotel
- Families
- Translated
- Proof of booking
- Beach holiday
- July 2012
It was a wonderful vacation! The people are super nice and set up. There is very lots of possibilities for exercising and there is a lot of Latin dancing, if you like! The animation is super nice...
Excursions you can organized or easily on your own! The hotel and the beach pleased us also very well! The food was also good. read more
Uwe
An amazing hotel
- Recommended hotel
- Couples
- Translated
- Beach holiday
- June 2012
It was a wonderful vacation, fantastic beach, amazing hotel with 7 speciality restaurants, our bathroom had a jacuzzi. read more
Torsten
Sandos for 2. Always worth a trip!
- Recommended hotel
- Couples
- Translated
- Beach holiday
- June 2012
To the second time after 2011, to the second time satisfied. It, I believe that even slightly improved. The improvements in detail well to recognize, a little better decoration, better loungers by the pool in the select club area. The service area was also improved. The front desk was already class, but also the service has gained, all drinks arrived quite quickly, we had last year still different experience. It was a small buffet bar in the sports bar the EM-play set up. Recommended dishes restaurants on the complex: Mexican ( Riviera Maya), mediterranean and El gaucho (steakhouse ). Excursions ... in p-balam and whale-shark swim very nice but expensive(129 Dollar and 199 Dollar per person at travel guide). Cheaper it in Playa del Carmen the local providers. Everything other in the last year review. In any case is this hotel worth a trip. We recovered very well. read more
Andre & Claudia
Great holiday in a great hotel
- Recommended hotel
- Couples
- Translated
- Beach holiday
- June 2012
We spent our honeymoon spent in the hotel and I can say, that we absolutely happy with this election were. Everybody was always very friendly and ready to help. There are plenty of activities ( for example beach-volleyball, Bingo, Aerobics, Zumba, water polo. ) offered, to which one however never was urged. You could also for a maximum of 3 hours bicycles free of charge, what a small trip to Playa del Carmen absolutely sufficient was. Especially great we found the food in the hotel. Next to the already very good buffet restaurant there are more specialties restaurants, where we ... especially the French were thrilled. We can thus the very good impression the other Travelers absolutely confirm.
Which we before our trip especially interested were Info possible excursions, we want to brief our experiences to our 4 tours (mini- Yukatan, jungle -Maya, Whale-shark and Xel-Ha) deploy
Absolute highlight was the whale-shark tour, because the snorkeling with the impressive animals was an unforgettable experience (especially if you directly in front of the mouth the luckily dangerous animals into the water is sent) and the then akumal small reef was very impressive. Hint-the offered blue pill against seasickness was certainly worth a mint.
The mini- Yukatan tour by the visit of Uxmal and Chitchen Itza a little insight in Maya-culture and a bit of the region whose people witnessed-so also recommendable nonetheless.
And jungle -Maya-tour has have fun made. Whether abseiling into the water, via zip lines on the jungle nozzles or by the great Höhlenwelt (cenote ) snorkeling - the day has exactly the action required, which we had expected.
Merely the Xel-Ha-visit our expectations not met. Especially the underwater world after the visit of the reefs in akumal very disappointing and the small reef at the hotel's beach ( a few meters to the right) there was much more fish to marvel-although not in the biodiversity such as in Xel-Ha.
In short: wonderful vacation with successful mix of relaxation in the great hotel, action and culture. read more
Cathrin
A great hotel with minimal deficits
- Recommended hotel
- Couples
- Translated
- Beach holiday
- May 2012
We had great 13 nights in the select Club. The hotel has really a lot to offer. Only deficit in the hotel were with us in the room slightly broken curtains and the beverages the mini bar was from time to time only on request (then however immediately) refilled. Some reviews we can't understand and I have not seen.
Drinks there are in the lobby bar also, of course, from a glass, if you on-site drink. We were always asked, whether we in the bar stay or not. And the internet throughout the lobby without code fully free. On the ... Plaza (in the main restaurant) there is the often mentioned internet only for one hour a day.
At the front desk also works German speaking staff - Anna for example.
It is worthwhile, something with the hotel and all the possibilities at the start in depth. We have a lot unfortunately only on the last days discovered.
Recommendable it is also, the free à la carte restaurant ( our favorite: El gaucho) to reserve.
Excursions we have to Chichen Itza, EK-balam, Tulum and xcaret with dolphin-swim made. Quite expensive, but it was worth it. Tulum was strong tourist crowded and US altogether not satisfied-Chichen Itza and EK-balam for us were appealing-EK-balam is just for a year all offered.
Swim with dolphins was the highlight of the vacation. Xcaret was a great day - evenings with a great show, where the history of Mexique in about 2 hours tell. read more
Alex & Klaus
At best average
- Hotel not recommended
- Couples
- Translated
- Proof of booking
- Beach holiday
- March 2012
Overall nice holiday; however it's much better!
Partly musty-moldy smell in the rooms-move only after days (waiting list with guests, a similar fate with their rooms shared)
Horrorerlebnis : jacuzzi in the room radiated after the brown (!) Water; maintenance not adhered to?!
Otherwise rather poor are the beverages from plastic cups, as well as (in march 2012) afterall spring break-teens, the only after long discuss the 'adults only' area were referred.
Food not really our case; reminded of mass processing and not outstanding tasty! read more
Stefan
Two relaxing weeks in a great hotel
- Recommended hotel
- Couples
- Translated
- Beach holiday
- March 2012
At the hotel sandos playacar is a massive facilities, the divided into several ranges is.
These areas are as follows:
- 'normal' hotel (double room)
- hacienda (older junior suites)
- Riviera (new junior suites for families)
- Riviera (new junior suites from 21 years) (was booked by us)
The areas are in this order from the beach upwards in the direction front desk (in other words 'normal' hotel by the beach).
Between the 'normal' hotel and the hacienda is a meetingpoint /information (probably the original front desk) and between Riviera-areas is the front desk with lobby.
During the complete ... facilities it concerns all inclusive.
There are 3 types of 'small band' where you (almost ) in the whole complex a drink or snacks can get.
Blue bracelet, normal all inclusive
Golden bracelet, premium all inclusive
Black bracelet, timeshare
We had our room in the rear (+21) area. Here there are only the golden bracelets. This premium all inclusive counts in the adjoining lobby a separate bar, in the better drinks gets.
The cocktails were only with branded spirits prepared.
There is furthermore a separate breakfast area, in the golden and black bracelets are welcome.
The complete Riviera-(+21)-area is only for golden bracelets allowed. Here you will find no children and young people.
The hotel is in very good condition. Was cleaned constantly. Really amazing. read more
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