Hilton London Croydon(4 stars)

101 Waddon Way Purley Way View on map

Average rating

24 hotel reviews

    Rating by categories

  • Hotel in general
    4.1
  • Room
    4.3
  • Service
    4.6
  • Location
    3.3
  • Food and Drinks
    4.5
  • Sport & entertain
    2.5
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14 reviews for this hotel sorted by travel date
Kai
Comfortable but think about the location
  • Hotel not recommended
  • Friends
  • City break
  • June 2014
A standard Hilton hotel. The reception was very helpful and offered me free wi-fi although it's not included in the rate. Nothing to be excited about the room but nothing to complain about either. East Croydon station is only 15 minutes away from London Victoria. But from the hotel there's only one infrequent bus going to that station. Maybe taxi is a much better choice. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    2.8
    Proximity to shopping areas
    2.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    3.0
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Kashim
A great budget hotel
  • Recommended hotel
  • Couples
  • Other stay
  • June 2013
I would rate this hotel just below premier inn standard and even they manage to change the sheets every day. The rooms needs modernising and I didn't like the layout of the Suite, it's just a bigger room than the average standard room. The hotel is great value if you want something cheap and cheerful and HH members get the full hot breakfast, and this is why I stay at this hotel when I'm in Surrey. This hotel is especially good to travel to Gatwick or London as it has a complementary shuttle on a weekday to East Croydon. Slightly ... off topic, but there's a disused airport nearby but it would be brilliant if someone could bring the airport back to life as this would perhaps make me want to buy a plane. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    3.7
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Dau
OK hotel for the price
  • Recommended hotel
  • Singles
  • Other stay
  • June 2013
This hotel fine and well furnished to a reasonabe standard, for the prices charged. Good sized rooms and bathroom and has the usual amenities and facilities. The breakfast is fresh, there is a good variety of items and eggs can be cooked to order. Service is efficient and friendly. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Cristina
Average hotel. Large room, ok breakfast selection
  • Recommended hotel
  • Friends
  • Business trip
  • February 2013
Large reception and parking lot. Ok breakfast selection. read hotel review
  • Room
    4.0

    Large room (for London standards). Bathroom a bit old fashioned, but worked fine. As said, even though room was looking onto main road, I had no trouble sleeping. Good blackout curtains too.

  • Gastronomy
    0
  • Service
    3.0

    Check-in seemed quite slow. They registered me in the loyalty program from Hilton without informing me about it (possibly there was an opt-out box somewhere, but nobody brought it to my attention).

  • Sport & Leisure
    0
  • Hotel
    4.0

    Large reception and parking lot. Ok breakfast selection.

  • Location
    3.0

    Can't really comment on the surrounding because I was taxied in and out, but seemed pretty industrial. My room overlooked onto a main road (though no noise could be heard) with furniture/decoration stores. Couldn't see any restaurants around the hotel. It's not the kind of place you go for the amenities aroudn the hotel though. Train station is easily reachable by taxi.

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Sylvia
Bad traffic connection in the city of london
  • Hotel not recommended
  • Families
  • Translated
  • City break
  • October 2012
We lived one week in Hilton croydon. Since we a city trip planned had, we were with the relatively poor traffic connections to London disappointed. Finally, you rely on, easy to the desired destination to come. Mo-friday There were from the hotel a transfer to the train station east croydon. But saturday And sunday Not! Why? Tourists only on weekdays to London? Alternatively there was a few -minute walk away a bus stop, from a bus to the train station drove duration about 15 minutes from there, it was by train to Victoria Station to London- duration about 20 minutes ... only you had the possibility, with the subway continue. For families with children clearly not recommendable! Especially early in the morning and evenings on the way back the trains and buses, of course, completely overcrowded! A short comment to the rooms and the service: the rooms themselves were acceptable. The furniture was worn, but nevertheless acceptable. Unfortunately was not regularly cleaned. At our request, we need 3 towels and not 2, as we 3 persons are, we were 3 towels and nothing else put in the bathroom. Every day there was a new surprise in the bathroom: only 3 bath towels, then 1 bath towel and 3 normal towels and so on very annoying! But apart from, was the breakfast buffet plentiful and the breakfast room clean and pleasant. Our summary: specially for families with children, every day of vacation in London to spend would like, is the Hilton croydon not recommendable. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    2.3
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    2.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    1.0
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Regine
Heruntergekommenes hotel with a great breakfast
  • Hotel not recommended
  • Families
  • Translated
  • City break
  • October 2012
Simple two star tourist hotel, with very endeavored staff and viellfältigem breakfast. read hotel review
  • Room
    2.0

    The rooms were very old and worn furniture and meadows many faults on. In the bathroom was on the entire stay water on the floor, dry feet impossible. The extra bed for my adult daughter was similar to a camp bed and not usable. On demand we saw no other option as the thin mattress on the floor to use. The rooms were cleaned daily, really very neat, unfortunately again, only for two people hand and bath towels.

  • Gastronomy
    5.0

    The rich breakfast offers something for everyone, english breakfast but also much like for us used. Friendly and very hardworking staff and pleasant atmosphere.

  • Service
    3.0

    Unfortunately no stocked mini-bar or complimentary water available, it's a pity for a Hilton. Automat to which one forgotten is, really very good.

  • Sport & Leisure
    0
  • Hotel
    3.0

    Simple two star tourist hotel, with very endeavored staff and viellfältigem breakfast.

  • Location
    1.0

    The hotel is located unfortunately totally isolated from croydon and you can only the loud main street and from, no infrastructure easy to reach on foot.

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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Horst
Hilton in simple execution! archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2012
A simple Hilton Hotel with normal value for money, far outside of town, but the best traffic connection. Very friendly staff. We had a quiet room to the inner courtyard. Unfortunately left the window do not open (for security reasons?). Air conditioning ok. Furniture getting a bit old, however modern Technology. Safe and W-LAN free of charge. Flat tv, no German television channel. Towels, beds and room service reasonable. First class breakfast in a nice ambiance. Right around the corner leisure facilities, bus station, restaurant with pub and some fast food shops. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Christian
Good hotel, but a bit in the years
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • July 2012
Typical Hilton Hotel in England, already getting old. As usual with relatively small rooms, but everything was there and everything was clean. The main problem was this time, that the air conditioning not working properly respectively chilled and about 30° it was no fun. The window could also be only tilted. The breakfast buffet was very good with very much selection, also healthy things. We have evenings also in the restaurant eaten which was also very good, particularly the very friendly staff. Free parking on the house, good traffic connections to the highway. Pub supermarkets etc. In about 1 kilometer. ... For a city break to London but unsuitable, since no subway-Port (wasn't relevant for us, but one should know it, that Croydon a suburb of London is ( near the airport Gatwick) but without subway. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.3
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
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Alexander
Cheap, but very remote archived
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • June 2012
The hotel is about 1 hour away by train from the center. Nearby there is only a couple fast-food chains (pizza hut, subway...) Where you can eat. We mostly for the hotel decided, because it was so was cheap. However, i would it definitely not as star hotel call read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.7
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    4.0
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Tanja
A hotel for feeling good! archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2012
We felt in the hotel very felt at ease. The staff were always friendly, the rooms clean, and for breakfast nothing remained to desire! The value for money was adequate. The furniture were somewhat older, the bed however very comfortable and the hair dryer, over DTE station to iron everything in the room available! If you luxury wishes, must just a bit deeper into the wallet! But for a rather short duration of the stay the hotel is definitely recommendable! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
  • Location
    4.7
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
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Dieter
Very well-kept Hotel archived
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • September 2011
Window in the bedroom did not open. Mold in the bedroom and the bathroom was plain to see. Curtains with cigarette burns. Unpleasant smell in the bedroom. Carpet was filthy-don't want to know, where the stains. From the minibar lielf water cycle, which was to be recognized on the sideboard. On the men's toilet on the ground floor (lobby) were partly the water drains didn't work, the fixtures and defect lights. The tables for breakfast and dinner were all very dingy, kleberig. Plates were cleared away from the staff was not very timely. All the deficiencies are evident and are ... of the hotel management not turned off, but as we were slightly further expected! read hotel review
  • Room
    2.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    4.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    4.0
  • Service
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    0
  • Hotel
    1.5
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    2.0
  • Location
    0
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Barbara
1 once and never again archived
  • Hotel not recommended
  • Families
  • Translated
  • Other stay
  • September 2011
This hotel was a nightmare. The room had water stains on the ceiling, electrical outlets were loose and clean it was not. The food in the dining room was poorly prepared and tasted also not. The tables were dirty which was in the entrance area and the public toilets showed. The staff was not very friendly and not helpful. The location of the hotel was very bad. Would not stay. read hotel review
  • Room
    2.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    2.0
  • Gastronomy
    1.3
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    2.0
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    0
  • Hotel
    2.5
    Family friendliness
    3.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
    Disabled-friendly
    4.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Sandra
For 35, - € night M. breakfast genuinly okay archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2009
The hotel works very cleanly. The old condition is only noticeable in the hotel course and/or in the rooms. read hotel review
  • Room
    3.0

    Old and dirtily. The window could not to air be opened. However the air conditioning system provides for better air. Age one and mould-pure in the bath. Otherwise however cleanly held.

  • Gastronomy
    6.0

    Frühstücksbuffet very well and versatile. All super.

  • Service
    5.0

    Friendly, forestalling staff. Room cleaning daily and in each case blows towels/glasses.

  • Sport & Leisure
    0
  • Hotel
    4.0

    The hotel works very cleanly. The old condition is only noticeable in the hotel course and/or in the rooms.

  • Location
    5.0

    Situation is good. Bus station and restaurant in the proximity.

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Veronika
For city-traveller ok, but not a 4 star! archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2009
So First The hotel is not really four star, was still ok. thing is that the carpets in the corridor and room was very old and dingy, age/mold in the bathroom and on the hallway or the room smelled a little ' odd". Everything already a bit older. But other than that really ok. We have been as a couple 4 days. We were only there for a short break and made schlafern there. It was really great, as the bus connection was really great. We had a bus stop right in front of the hotel and overall about 35 ... minutes to London City ( Victoriastation) are required. We have had a super deal and have paid 20 euros per person per night. For a Hilton hotel and London really great. read hotel review
  • Room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    3.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    1.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    2.3
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    1.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    1.0
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