Hagleitner Kinderhotel Zell am See(4 stars)

Karl-Flieher-Strasse 1, 5700 Zell am See View on map

Average rating

844 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.6
  • Service
    5.6
  • Location
    5.5
  • Food and Drinks
    5.7
  • Sport & entertain
    5.6
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488 reviews for this hotel sorted by travel date
Sven
Great holiday, gladly again!
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • April 2014
All around a successful holiday! Very friendly service, very good and varied cuisine. Each dinner (5 star) was a genusserlebnis! Spacious, clean rooms and a great team in the kids club. Our children (4 & 7 years old) went very well and were always very friendly welcome and cared for. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.7
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Distance to ski lift
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Imad S
A true family vacation
  • Recommended hotel
  • Families
  • Skiing and winter sports
  • April 2014
We spent 6 nights with 7 children. It was a bliss on the soul for the parents as well as for the children. Enough bobby cars for all children. All swim ameneties were available. Bikes and helmets were in super condition. The rooms were extremely spacious and clean. the children's club was loads of fun. We left our 2 year old child in the mini-club on two days to do some skiing and it was like Kindergarten at home. Garage is for free and good security measurements to assure children dont leave the hotel, enter the pool, etc. We felt ... EXTREMELY comfortable. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Distance to ski lift
    5.0
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Selina
So makes vacation a lot of fun!
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • April 2014
All around a nice and relaxing holiday! Attentive staff, good kitchen, nice children's program and great child care and a nice spa in return for the parents, it's fun - parents are here for the children aside. Hooray and thank you very much! On soon... read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Maren
Great children hotel 'completely well feeling package'
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • January 2014
The suite was much larger, than the pictures to assume left. All were extremely friendly and tried hard. The child care was great. Everything was very clean. One books here the 'completely well feeling package'. Our recommendation, massages and treatments before to book, since locally almost no appointment was more free - speaks for the good quality! read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Distance to ski lift
    6.0
    Proximity to shopping areas
    5.0
Close
Nicole
Winter vacation in comparison.
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • January 2014
At the 3. visit pleasant, child-friendly hotel. Service always friendly and attentive. Location of the room but this time moderate (for the kitchen or the dumpsters...). Also was in the last year the service significantly better: quality and choice in comparison this time poor (each day fries - at noon and in the evening!). Despite these limitations but especially recommended! read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Distance to ski lift
    5.0
    Other leisure activities available
    5.0
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Lars
Great family hotel with nice atmosphere.
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • January 2014
Great family hotel with very friendly and helpful team. Staff pleasant, individual service, a lot of time for the guests, nice atmosphere. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to ski lift
    6.0
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Regina
A great christmas holiday.
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • December 2013
We spent our christmas stay at the Hagleitner spent. The rooms are excellent, very nice and spacious. 'the staff was friendly and accomodating, the food very good like used to. We were completely content and felt very well. Our kids (9 and 12 years) has it again very well pleases. We were now already certainly 5 time there and will definitely return. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    0
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Uwe
We'll be back...
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • December 2013
We are coming again - after 3 different hotels this is our winners in a great area! The Hagleitner has the name kinderhotel really deserved! Ski lessons in walking distance for the children is also available. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Distance to ski lift
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Hartmut
Very good recommendable hotel.
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • December 2013
Very nice apartment with two true double beds in separate rooms. Tv was a bit old and no sky available, otherwise very good and practically furnished, including a small kitchen. Food adequate for normal 4 star hotel, the service and friendliness to be very good. Super situation and infrastructure to the ski lift/piste. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Child care or playground
    6.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
Close
Conny
Very nice - but not ideal as child hotel
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Other stay
  • March 2013
Very chic hotel in a great location with an excellent atmosphere and very höglichen staff. However the expectations to this hotel unfortunately not fulfilled... read hotel review
  • Room
    3.0

    Room hundstein was great designed. Unfortunately the room was very badly soundproofed, our little during the day never slept and at night is very bad asleep. The balcony door to a small garden area which was rather noisy. The bathroom is the bedroom with a glass separated, also for a sleeping child is not perfect. Because if you were late into the room and the child already sleeps, the light in the bathroom not turning on, as otherwise the light in the bedroom for a watchful child makes. The hygiene is super, the furnishings also.

  • Gastronomy
    5.0

    The restaurant is very nice and the food was very extensive. Breakfast was great, the lunch great, nachmittagssnack and the dinner a force. The cleanliness in the restaurant could not have been better. Unfortunately in the restaurant no gaming for children, like for instance books etc. For a children's hotel, this should be offered.

  • Service
    6.0

    The staff is very friendly, not only to the children. The waiters are courteous and nice.

  • Sport & Leisure
    3.0

    The two spa area were quite different. The relaxing area was very modern and you immediately feel at home. Unfortunately, this is not the active area. The sauna one must itself on, the pool should overhaul (covers relaxed, lichtkabel sags and so on.). The pongo club is nice, but a bit 'rare' equipped!

  • Hotel
    4.0

    Very chic hotel in a great location with an excellent atmosphere and very höglichen staff. However the expectations to this hotel unfortunately not fulfilled...

  • Location
    6.0

    The hotel's location is great, transport links ideal. You have very many shopping opportunities and there are lots of bars nearby.

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Julian
Good, with drawbacks
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • March 2013
+ interior and size of the rooms are attractive (sonnberg deluxe) + very child-friendly, helpful staff + very good child services (in particular for small children) + very close to the ski lift - lots of stairs and long distances - spa way too small and narrow - lack of diversity and quality of the food (much convenience, much tk, hardly regional cuisine) - hotel does not correspond to the standard, the you might expect - hotel area partly in need of renovation (doors, exterior, playground) For families with small children a good place, especially because of its good child ... care; however, bad price-performance ratio read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    4.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    4.7
    Overall condition of the pool area
    4.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    2.0
  • Location
    4.7
    Distance to ski lift
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    4.0
Close
Ilse
Relaxing winter holiday with children
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • January 2013
A wonderful hotel for families with small children, with baby because of long distances sometimes difficult. Rooms are newly renovated, the bathroom was only for 1 person large enough. Varied child care with consistently competent staff. Pool area for children and extra relax area for adults. Friendly staff in the catering trade and houskeepingbereich. Only at the front desk is expertise and friendliness hit and miss, the ladies are rather slow and inform partly very bad (already when booking!). Only a young man has hospitality and dedication from. The remains in memory. read hotel review
  • Room
    4.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    5.7
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Distance to ski lift
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Rainer
Good hotel with small deficiencies
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • January 2013
Good hotel with small deficiencies. read hotel review
  • Room
    4.0

    The room was nice, large and clean, but unfortunately in the anteroom and bathroom of sewer smell. What disturbed me the most was the lack of elevators, because packed with diaper bag, jackets and child i'm rather with the lift as all the stairs up and down to carry. I think a hotel in this price range should be all rooms have elevator have made.

  • Gastronomy
    6.0

    We the food very good.

  • Service
    4.0

    The staff is friendly and make an effort, the frontdesk employees could better begin school until his. Most of the questions could not be answered and i was partly wrong information given. The staff in the restaurant is very friendly and very helpful, and speaks good german. The caregivers are competent and very friendly and tried hard.

  • Sport & Leisure
    5.0

    The pool children's area was a little chilly.

  • Hotel
    4.0

    Good hotel with small deficiencies.

  • Location
    6.0

    Shopping are easy to reach on foot. There is a transport to the lift, the worked very well.

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André
Could a great hotel his, but...
  • Hotel not recommended
  • Families
  • Translated
  • Skiing and winter sports
  • January 2013
Unfortunately our actually great vacation through the handling of a complaint ruined. The hotel advertise on the internet with 2 half days ski kindergarten included. This offer does not exist more! Our complaint was ignored, to our instruction, these with the boss (which we in the entire week not 1 time seen!) Discuss to want, we were as possible: we have nothing in writing, the only on the internet confessed (on the homepage of the hotel!), pretend 'depending on availability'. The hotel has but the skischulpartner changed and it offers not any more at! On the day of departure finally ..., the boss not at all in the house. Also regarding that emails in the follow-up will be ignored. People have clearly expressed, in the area service some compared to the last year was shortened. The 2. shortcoming is the shallow pool: too cold water and cold air temperature for a family hotel. Very nice the design of the total hotels and of the room, as well as of the relax spa. Good gastronomy, nice child care. Unfortunately speaks the staff sometimes bad german. Great care in the restaurant by Renata and Josef. Free bus to the ski lift. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    2.8
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    4.3
    Overall condition of the pool area
    3.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    3.8
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    2.0
  • Location
    4.7
    Distance to ski lift
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    6.0
Close
Sabine
Great hotel!
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • January 2013
My husband and i were very satisfied with all. And we find the bad criticism is not completely true. The only thing which we didn't like so much, is the water in the indoor pool was very cold! Apart from that great hotel with great service and delicious food. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
Close
Christina
Not familiar quality
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2012
We were for the 2. time the mavida (the first time before 2 years). Then we were very impressed (kitchen, room, spa, etc.). This time we were unfortunately somewhat disappointed, but we had only bad luck: 1. the team had 2 weeks before our arrival were changed and was still not properly coordinated. 2. with us was a larger czech group on. Including has the apart from that always very nice peaceful atomsphere in the spa area as well as at the first 2 nights unfortunately the food worn and we could not the of 2 years familiar quality ... find. On demand, we were told of the teamwechsel and that one simply overwhelmed with the large group (this of course all to eat). Man wants to continue no reservations more from larger groups accept. We were very generous with coffee - and dessertweineinladungen quietened! On the last evening the food was again top with asterisks and we very much hope, that way! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
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Stefan
After 7 times mavida i say endgülltig goodbye
  • Hotel not recommended
  • Families
  • Translated
  • Skiing and winter sports
  • December 2012
After 7 visits we say for always good-bye! The former mavida hotel is, is really sad. We were up 2 years ago again and again really amazed. But something must then done, that the quality so extremely has declined. Fas the entire staff was changed. The restaurant manager and the sommelier Andreas, of the lots of regular guests is missing, the hotel has leaving. (it is the Ritzenhof saalfelden). With him is almost the entire restaurant-crew gone. What came, is hard to describe. On 2 evenings was forgotten, the main course to serve, one evening we have 1 hour on ... our soup to wait. Which dishes are served, know the service staff not. The bear only the food from of the kitchen to the table. Used again explained, what the chef thought has, for the guests to inspire. - incidentally, the chef, the famous cuisine of mavidas set up not anymore! - We 2 times another food than ordered received, something we did not talk. Have keep it, and tasted good. A check you shouldn't expect more. The waiter had no clue about the wine. Recommendations he couldn't give any, we should be in the list view. We have had a lot of money for various wines spent. The 'wine tour' to the daily changing menu was always the same, so also here no possibility the matching wine to the court to find. General is the whole organization very bad. - small example for new year's we were with our child there. At 22 o'clock should for children a small fireworks take place. We have our food briefly interrupted, and were at 21:45 o'clock on the way to outside, as the fireworks already went off. One has only parents with children on the arm races see, but on the spot arrived, it was already past. If 22 hours means, it must not 15 minutes before start. - example 2: on the day of arrival we should for dinner go, as we were told, that no table was reserved, as we the dinner for this evening cancelled could, which of course not so was. Another family it was exactly the same. After a bit of chairs and table back we then nevertheless still another place. - example 3: the it at the valley station free lockers for skis is, has at the front desk nobody knew. As a regular customer, we have the front desk also aufkären must. Example 4:on the new year's eve to the guests for gala menu on time at 19 o'clock in the restaurant his. But knew probably by of the restaurant no one, so that not finished yet were. After an hour's wait before locked türe, were finally all the guests buzzed in. My wife has 2 applications in the spa booked. Also there you will probably not as a guest seen. She saw there and the start of your treatment waited. Then someone came to her, had a note in the hand, with the reservation, and said to her: mr. Please come with. (because the whole on mr. Booked.) Err, slender, long blond hair! This is only a job, but you should still a little 'love' to bring their own, and not only its lists process. The constantly towels were empty, the delicious offered tea was always empty, we have not at all that as bad viewed. (was booked the hotel). After a pleasant day, you can in the mavida in the nice bar. Had this time even open. (were in march ' 12 there, had the bar always, because of staff shortages). Unfortunately knew the staff partly not, what ingredients in the ordered cocktails, although this also on the menu are. - at lunch the bar is closed, although in the hotelheft certificate valid is, that it for lunch from 12:30 a. m. a small snack gives. For the return trip were the documents on the tresen put, the payable sum called, and asked: cash or by card. On demand, whether he and vouchers in an envelope could be, us still another envelope on the tresen put, after the motto: itself is the husband. Oh yes, a short goodbye there were still. It was so quite everything he said. read hotel review
  • Room
    5.0

    Now in need of renovation. Nothing special large, but ok. There were 2012 finally new flat screen bought.

  • Gastronomy
    4.0

    Quality of the dishes was very good. In spite of the the chef not any more in the enterprise is. The then deputy has the kitchen now. He makes good! Praise. Only like mentionned above, is the service of the restaurant a catastrophe. This is somehow, if you have a Porsche a hinterhofwerkstatt to repair/inspection is. They can probably also the oil change, but not more. It is in the mavida also. The top arranged meals are carelessly/wordlessly serves. More not. Prices of the list: high

  • Service
    1.0

    See above: No well-oiled team. Lots of foreign staff (Czech Republic, Croatia, and so on) no expertise, Are friendly, but simply their job, no enthusiasm.

  • Sport & Leisure
    5.0

    Pool nicely done. With quality than not. These are absolutely times vented. (everyone knows, a waterbed at home). Child care in the active area. Thumbs up for the supervisors! You ward in the entire complex the best. My child is to you come, and we have our small, if they are not straight in the ski school was, with a clear conscience when you left.

  • Hotel
    3.0

    After 7 visits we say for always good-bye! The former mavida hotel is, is really sad. We were up 2 years ago again and again really amazed. But something must then done, that the quality so extremely has declined. Fas the entire staff was changed. The restaurant manager and the sommelier Andreas, of the lots of regular guests is missing, the hotel has leaving. (it is the Ritzenhof saalfelden). With him is almost the entire restaurant-crew gone. What came, is hard to describe. On 2 evenings was forgotten, the main course to serve, one evening we have 1 hour on our soup to wait. Which dishes are served, know the service staff not. The bear only the food from of the kitchen to the table. Used again explained, what the chef thought has, for the guests to inspire. - incidentally, the chef, the famous cuisine of mavidas set up not anymore! - We 2 times another food than ordered received, something we did not talk. Have keep it, and tasted good. A check you shouldn't expect more. The waiter had no clue about the wine. Recommendations he couldn't give any, we should be in the list view. We have had a lot of money for various wines spent. The 'wine tour' to the daily changing menu was always the same, so also here no possibility the matching wine to the court to find. General is the whole organization very bad. - small example : for new year's we were with our child there. At 22 o'clock should for children a small fireworks take place. We have our food briefly interrupted, and were at 21:45 o'clock on the way to outside, as the fireworks already went off. One has only parents with children on the arm races see, but on the spot arrived, it was already past. If 22 hours means, it must not 15 minutes before start. - example 2: on the day of arrival we should for dinner go, as we were told, that no table was reserved, as we the dinner for this evening cancelled could, which of course not so was. Another family it was exactly the same. After a bit of chairs and table back we then nevertheless still another place. - example 3: the it at the valley station free lockers for skis is, has at the front desk nobody knew. As a regular customer, we have the front desk also aufkären must. Example 4:on the new year's eve to the guests for gala menu on time at 19 o'clock in the restaurant his. But knew probably by of the restaurant no one, so that not finished yet were. After an hour's wait before locked türe, were finally all the guests buzzed in. My wife has 2 applications in the spa booked. Also there you will probably not as a guest seen. She saw there and the start of your treatment waited. Then someone came to her, had a note in the hand, with the reservation, and said to her: mr... Please come with. (because the whole on mr... Booked.) Err, slender, long blond hair! This is only a job, but you should still a little 'love' to bring their own, and not only its lists process. The constantly towels were empty, the delicious offered tea was always empty, we have not at all that as bad viewed. (was booked the hotel). After a pleasant day, you can in the mavida in the nice bar. Had this time even open. (were in march ' 12 there, had the bar always, because of staff shortages). Unfortunately knew the staff partly not, what ingredients in the ordered cocktails, although this also on the menu are. - at lunch the bar is closed, although in the hotelheft certificate valid is, that it for lunch from 12:30 a. m. a small snack gives. For the return trip were the documents on the tresen put, the payable sum called, and asked: cash or by card. On demand, whether he and vouchers in an envelope could be, us still another envelope on the tresen put, after the motto: itself is the husband. Oh yes, a short goodbye there were still. It was so quite everything he said.

  • Location
    5.0

    The in a small side-street, undeveoped hotel a railroad along. We have very little moving train never disturbing. The ski lift is on foot in 5 minutes. The hagleitner active hotel is underground distance.

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Snezana
Again and again
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • December 2012
Again and again highly recommended! For families the vacation are optimal. Vacation for both children and adults. Pure relaxation. The children were loved the hotel, and we as erltern had to the children not always again exhort quiet and not to run. The staff and the guests had fully understand and were very suitable for children! read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to ski lift
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Aleksandra
Leaves nothing to the imagination
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • December 2012
A wonderful family hotel, which really only recommend! The combination of wellness hotel is just great. During the children game and have fun, can the parents in the wellness area relax. The staff are great child friendly. We are definitely coming again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Heike
Super week!
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • December 2012
It was a great week! The room ' hundstein' was newly and very clean and consisted of bathroom with shower and two bedrooms and free wi-fi. There is a free shuttle service to the ski lifts. Travel time about five minutes. The food was very good. There were eintraumhaftes payable locally. The food was always fresh and diverse. From coquilles to beef filet. The child care we didn't use, there our kids not wanted. The staff in spa a very good training. You understand their handicraft. The pool was not large but sufficient. For the kids there was unfortunately no ... pool toys. Directly in front of the hotel there is a drugstore and eshält the city bus. Until to the center you can travel approximately 10 minutes. Further there were a supermarket, where you don't really need. The entire staff is very considerate and helpful. You will for the whole day with a smile welcomes. So makes the vacation fun. Thanks for the great week! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.3
    Overall condition of the pool area
    4.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Distance to ski lift
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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