Hagleitner Family Active & Relax Resort(4 stars)
Karl-Flieher-Strasse 1 5700 Zell am See Show mapConny
Very nice - but not ideal as child hotel
- Recommended hotel
- Families
- Translated
- Proof of booking
- Other stay
- March 2013
Very chic hotel in a great location with an excellent atmosphere and very höglichen staff. However the expectations to this hotel unfortunately not fulfilled... read more
Ilse
Relaxing winter holiday with children
- Recommended hotel
- Families
- Translated
- Skiing and winter sports
- January 2013
A wonderful hotel for families with small children, with baby because of long distances sometimes difficult. Rooms are newly renovated, the bathroom was only for 1 person large enough. Varied child care with consistently competent staff. Pool area for children and extra relax area for adults. Friendly staff in the catering trade and houskeepingbereich. Only at the front desk is expertise and friendliness hit and miss, the ladies are rather slow and inform partly very bad (already when booking!). Only a young man has hospitality and dedication from. The remains in memory. read more
Rainer
Good hotel with small deficiencies
- Recommended hotel
- Families
- Translated
- Skiing and winter sports
- January 2013
Good hotel with small deficiencies. read more
André
Could a great hotel his, but...
- Hotel not recommended
- Families
- Translated
- Skiing and winter sports
- January 2013
Unfortunately our actually great vacation through the handling of a complaint ruined. The hotel advertise on the internet with 2 half days ski kindergarten included. This offer does not exist more! Our complaint was ignored, to our instruction, these with the boss (which we in the entire week not 1 time seen!) Discuss to want, we were as possible: we have nothing in writing, the only on the internet confessed (on the homepage of the hotel!), pretend 'depending on availability'. The hotel has but the skischulpartner changed and it offers not any more at!
On the day of departure finally ..., the boss not at all in the house. Also regarding that emails in the follow-up will be ignored. People have clearly expressed, in the area service some compared to the last year was shortened.
The 2. shortcoming is the shallow pool: too cold water and cold air temperature for a family hotel.
Very nice the design of the total hotels and of the room, as well as of the relax spa. Good gastronomy, nice child care. Unfortunately speaks the staff sometimes bad german.
Great care in the restaurant by Renata and Josef. Free bus to the ski lift. read more
Sabine
Great hotel!
- Recommended hotel
- Couples
- Translated
- Other stay
- January 2013
My husband and i were very satisfied with all. And we find the bad criticism is not completely true. The only thing which we didn't like so much, is the water in the indoor pool was very cold! Apart from that great hotel with great service and delicious food. read more
Christina
Not familiar quality
- Recommended hotel
- Couples
- Translated
- Other stay
- December 2012
We were for the 2. time the mavida (the first time before 2 years). Then we were very impressed (kitchen, room, spa, etc.). This time we were unfortunately somewhat disappointed, but we had only bad luck:
1. the team had 2 weeks before our arrival were changed and was still not properly coordinated.
2. with us was a larger czech group on. Including has the apart from that always very nice peaceful atomsphere in the spa area as well as at the first 2 nights unfortunately the food worn and we could not the of 2 years familiar quality ... find. On demand, we were told of the teamwechsel and that one simply overwhelmed with the large group (this of course all to eat). Man wants to continue no reservations more from larger groups accept. We were very generous with coffee - and dessertweineinladungen quietened! On the last evening the food was again top with asterisks and we very much hope, that way! read more
Stefan
After 7 times mavida i say endgülltig goodbye
- Hotel not recommended
- Families
- Translated
- Skiing and winter sports
- December 2012
After 7 visits we say for always good-bye!
The former mavida hotel is, is really sad. We were up 2 years ago again and again really amazed. But something must then done, that the quality so extremely has declined.
Fas the entire staff was changed. The restaurant manager and the sommelier Andreas, of the lots of regular guests is missing, the hotel has leaving. (it is the Ritzenhof saalfelden). With him is almost the entire restaurant-crew gone. What came, is hard to describe. On 2 evenings was forgotten, the main course to serve, one evening we have 1 hour on ... our soup to wait. Which dishes are served, know the service staff not. The bear only the food from of the kitchen to the table. Used again explained, what the chef thought has, for the guests to inspire.
- incidentally, the chef, the famous cuisine of mavidas set up not anymore! -
We 2 times another food than ordered received, something we did not talk. Have keep it, and tasted good.
A check you shouldn't expect more. The waiter had no clue about the wine. Recommendations he couldn't give any, we should be in the list view. We have had a lot of money for various wines spent. The 'wine tour' to the daily changing menu was always the same, so also here no possibility the matching wine to the court to find.
General is the whole organization very bad. - small example for new year's we were with our child there. At 22 o'clock should for children a small fireworks take place. We have our food briefly interrupted, and were at 21:45 o'clock on the way to outside, as the fireworks already went off. One has only parents with children on the arm races see, but on the spot arrived, it was already past. If 22 hours means, it must not 15 minutes before start. - example 2: on the day of arrival we should for dinner go, as we were told, that no table was reserved, as we the dinner for this evening cancelled could, which of course not so was. Another family it was exactly the same. After a bit of chairs and table back we then nevertheless still another place. - example 3: the it at the valley station free lockers for skis is, has at the front desk nobody knew. As a regular customer, we have the front desk also aufkären must. Example 4:on the new year's eve to the guests for gala menu on time at 19 o'clock in the restaurant his. But knew probably by of the restaurant no one, so that not finished yet were. After an hour's wait before locked türe, were finally all the guests buzzed in.
My wife has 2 applications in the spa booked. Also there you will probably not as a guest seen. She saw there and the start of your treatment waited. Then someone came to her, had a note in the hand, with the reservation, and said to her: mr. Please come with. (because the whole on mr. Booked.) Err, slender, long blond hair! This is only a job, but you should still a little 'love' to bring their own, and not only its lists process. The constantly towels were empty, the delicious offered tea was always empty, we have not at all that as bad viewed. (was booked the hotel).
After a pleasant day, you can in the mavida in the nice bar. Had this time even open. (were in march ' 12 there, had the bar always, because of staff shortages). Unfortunately knew the staff partly not, what ingredients in the ordered cocktails, although this also on the menu are. - at lunch the bar is closed, although in the hotelheft certificate valid is, that it for lunch from 12:30 a. m. a small snack gives.
For the return trip were the documents on the tresen put, the payable sum called, and asked: cash or by card. On demand, whether he and vouchers in an envelope could be, us still another envelope on the tresen put, after the motto: itself is the husband. Oh yes, a short goodbye there were still. It was so quite everything he said. read more
Aleksandra
Leaves nothing to the imagination
- Recommended hotel
- Families
- Translated
- Skiing and winter sports
- December 2012
A wonderful family hotel, which really only recommend! The combination of wellness hotel is just great. During the children game and have fun, can the parents in the wellness area relax. The staff are great child friendly. We are definitely coming again. read more
Snezana
Again and again
- Recommended hotel
- Families
- Translated
- Skiing and winter sports
- December 2012
Again and again highly recommended! For families the vacation are optimal. Vacation for both children and adults. Pure relaxation. The children were loved the hotel, and we as erltern had to the children not always again exhort quiet and not to run. The staff and the guests had fully understand and were very suitable for children! read more
Heike
Super week!
- Recommended hotel
- Families
- Translated
- Skiing and winter sports
- December 2012
It was a great week! The room ' hundstein' was newly and very clean and consisted of bathroom with shower and two bedrooms and free wi-fi. There is a free shuttle service to the ski lifts. Travel time about five minutes. The food was very good. There were eintraumhaftes payable locally. The food was always fresh and diverse. From coquilles to beef filet. The child care we didn't use, there our kids not wanted. The staff in spa a very good training. You understand their handicraft. The pool was not large but sufficient. For the kids there was unfortunately no ... pool toys. Directly in front of the hotel there is a drugstore and eshält the city bus. Until to the center you can travel approximately 10 minutes. Further there were a supermarket, where you don't really need. The entire staff is very considerate and helpful. You will for the whole day with a smile welcomes. So makes the vacation fun. Thanks for the great week! read more
Nikolaus
Miserables value for money
- Hotel not recommended
- Families
- Translated
- Skiing and winter sports
- December 2012
Almost never before have i in 50 years of experience with hotels of all species and categories such a bad value for money experiences. read more
Heidelinde
We expected more
- Hotel not recommended
- Families
- Translated
- Countryside & spa
- November 2012
All are very friendly, breakfast buffet was really good, dinner a bit bland and carelessly. Not really well, the thing with the baby phon. Has a night not at all worked well-we wanted to eat out and our little one has slept. In other hotel for children we had never problem - here it worked just not. Unfortunately were also not really constructive solutions from the staff - the was, overall rather unpleasant. read more
Karin
Very friendly hotel for children
- Recommended hotel
- Families
- Translated
- Countryside & spa
- November 2012
I would again and again in my family vacation there. For children simply super. For adults is the spa area simply great. read more
Astrid
Unfortunately not as usual
- Hotel not recommended
- Couples
- Translated
- Countryside & spa
- November 2012
As regular guests we are very disappointed as much the service and the friendliness has gone down hill. Service during dinner was very bad and we had to frequently about 20 minutes wait until orders for beverages were taken. Also service at the front desk was very bad and orders were ( for example food in the room) forget /overlooked. Food is as very good! But unfortunately is service and friendliness so sick the hotel not be recommended. A great shame as we always love to come. As we very much money left (spa and drinks) we are very disappointed. read more
Isabella
Great hotel, leaves nothing to the imagination
- Recommended hotel
- Families
- Translated
- Countryside & spa
- November 2012
We were now already the third time in this hotel, again and again there were new to discover...
The food is very good, the atmosphere with children wonderful, you can meal times also as parents quiet guests, since for children always a possibility for playing was offered. The rooms were unique, very clean and peaceful. Unfortunately the hotel has at our day of departure even in the winter holiday started, so that quite a lot of cleaning up noticed. Nevertheless all around a wonderful stay with very pleasant staff and a unique environment for parents and child. read more
Peter
Very pleasant stay
- Recommended hotel
- Families
- Translated
- Countryside & spa
- November 2012
The food was the staff's hospitality, food was excellent, the children were thrilled by of the child care. Not so great I found the location in the middle of the town and quite further away the lake along the highway and railway-this is the 'country idyll' too short
Conclusion-if I and family the emphasis on wellness and child care, without the hotel to leave, me, the hotel is perfect read more
Michael
Perfect family vacation
- Recommended hotel
- Families
- Translated
- Countryside & spa
- November 2012
A perfect family vacation for parents and children. The if not club was excellent and our kids just wanted to go out, so that we had much time for the beautiful wellness area, the only for adults was, had. read more
Björn
Very nice, freshly renovated family hotel
- Recommended hotel
- Families
- Translated
- Countryside & spa
- October 2012
Everything is simply right. The hotel was in the spring completely new and tastefully decorated. The food was wonderful, also strong praise of the children.
We are definitely coming again! read more
René
Perfrekte relaxation with children in the hotel
- Recommended hotel
- Families
- Translated
- Countryside & spa
- October 2012
Parents and children felt at home. Great child care. Varied environment.
Offers very many excursions.
For parents we recommend the massages and the float in mavida spa. read more
Emilia
Excellent vacation with children
- Recommended hotel
- Families
- Translated
- Other stay
- October 2012
It was a magnificent vacation - especially for our kids, the kids club not any more want to leave. The food variety is excellent... read more
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