Belle Epoque Hotel Victoria(3 stars)

Usseri Hauptstrasse 3718 Kandersteg View on map

Average rating

334 hotel reviews

    Rating by categories

  • Hotel in general
    5.1
  • Room
    5.2
  • Service
    4.9
  • Location
    5.3
  • Food and Drinks
    5.2
  • Sport & entertain
    4.7
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202 reviews for this hotel sorted by travel date
Michael
Kandersteg in March, a walking holiday on snow
  • Recommended hotel
  • Couples
  • Skiing and winter sports
  • March 2015
We have stayed here many times and have always been very satisfied. The evening meals are varied although this time a couple of the main courses were not quite of the usual high standard. As always the family and staff were friendly and helpful. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to ski lift
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Véronique
Fantastic holiday
  • Recommended hotel
  • Families
  • Skiing and winter sports
  • February 2015
Very nice and charming hotel. Excellent food and service. Located in the middle of the village, very convenient. We can only highly recommend it read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Child care or playground
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Mark
Excellent meals and friendly staff
  • Recommended hotel
  • Families
  • Skiing and winter sports
  • January 2015
Excellent hotel, our second stay here. One of the highlights was the very good evening meals, and the staff in the restaurant were also very friendly and helpful. Breakfasts also had a good choice read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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David
Fabulous stay
  • Recommended hotel
  • Couples
  • Other stay
  • January 2015
We recently stayed at the Belle Epoque for the second time, and once again found the experience very enjoyable. Superb evening meals (beautifully presented); efficient and very helpful and friendly staff; very comfortable, very clean, well-appointed rooms; very good facilities; lovely public areas; beautiful setting. And, now, free wifi in public areas. Highly recommended. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Other leisure activities available
    6.0
Close
James
A great hotel in a wonderful setting
  • Recommended hotel
  • Singles
  • Other stay
  • July 2013
I was especially impressed by how easily I was given a larger room on request. The staff were especially friendly and helpful. The manager stopped briefly by my table each evening and even helped me with German. Doris, at the front desk, mailed some sweaters to me that I'd left behind. The dining room was particularly elegant. My experience here was extraordinarily pleasant. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close

Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Reto
A wonderful ambience archived
  • Recommended hotel
  • Singles
  • Translated
  • Skiing and winter sports
  • January 2013
A wonderful ambience. Good value for money (very spacious room). I will this hotel more book. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to ski lift
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
Close
Alexandra
Nostalgic charm in personal atmosphere archived
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • January 2013
Installation-mix of nostalgic elegance with lewd, parquet flooring and rosenschmuck in the dining room and farmers-romantic the room we enjoyed very good; the idea of belle epoque week (only the hotel -sunday experienced) very attractive, a kind of nostalgic Carneval. The food super, varied and always very attractive and well-arranged. The staff was very friendly and measurable personal and attentive care of the guests hard, felt very comfortable. Good excursions in nearby environment, easy to get to. Are like to come again! read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Jennifer
Classic family holiday archived
  • Recommended hotel
  • Families
  • Skiing and winter sports
  • December 2012
Our family of five had a wonderful stay at the Victoria Ritter over the 2012 Christmas Holiday. The staff were friendly and helpful, the rooms were large, clean and comfortable and the food/service was outstanding. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Daniel
Family friendliness as a principle archived
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • December 2012
The hotel we have as a part of the belle-epoque weeks met. We are now over the festive season returned. It is perfect suitable as a family hotel. A competent and friendly childcare offers, we appreciated very. The supervisors the small trips and organise kid. The friendliness and willingness to help falls from the check-in to check-out. It seems to the principle of the hotel to include. The german skills of the foreign staff members of the hotel leave much to be desired. This flaw, but by friendliness made up for it. The room was excellent for our needs and ... the free upgrade due to non-availability of the booked room type was a pleasant festtagsüberraschung. Conclusion gladly anytime again! read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Una
Christmas at hotel Victoria Ritter archived
  • Recommended hotel
  • Families
  • Skiing and winter sports
  • December 2012
I would recommend the hotel Victoria Ritter to anyone wanting a comfortable and Relaxing winter break. The food was exceptionally good. Our rooms were Very clean spacious and comfortable. The service was excellent nothing was too Much trouble for the staff. We were collected on arrival and were dropped Off every day at the ski lift. There is so much to do in kandersteg that we have Decided to return. Fabulous Christmas. Thank you hotel Victoria Ritter. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to ski lift
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
Close
Susan
The Perfect Christmas break archived
  • Recommended hotel
  • Families
  • Proof of booking
  • Other stay
  • December 2012
Old world charm, spotlessly clean, huge bathroom, spacious bedroom with flat screen TV, friendly and helpful staff. Very elegant dining room, attentive waiting staff, wonderful food. A spacious lounge, with bar service. Toboggans to borrow, ski school if needed. We did not use the pool and only discovered the table football as we were checking out. All ages at the hotel, not to many small children, thankfully. There was a spa available which I planned to use but did not get around to. Absolutly perfect Hotel, no complaints whatsoever and I am picky! read hotel review
  • Room
    6.0

    Spacious room, huge bathroom, both toasty warm. Flat screen TV. Lots of wardrobe and drawer space. The kids (young adults!) had their own room with a balcony. Shower over bath, lots of hot water. Shower worked well. I have never sat on the loo with a mountain view before!!

  • Gastronomy
    6.0

    Delicious, 4 courses every night and 5 courses on Christmas Day! Modern style, portions on the small side but you could ask for more. Beautifully presented. Breakfast was a plentiful buffet, help yourslf to as much as you like - no rush, lovely.

  • Service
    6.0

    First Class in every regard. Reception staff, waiting staff, cleaners, bar staff - all fantastic.

  • Sport & Leisure
    6.0

    We are not a very sporty family but we enjoyed the toboggoning, curling, torchlit stroll and watching the skiing. The teenagers skated as well. We forgot our swimming kit so did not use the pool, but it looked lovely. Cheapest swimming cossie to buy in the village nearly £80 - be warned! We loved the horse drawn sleigh ride. No free Wi-Fi don't think there is much of that in Switzerland, we did find it sometimes. Simple to buy however and relativley cheap £3ish a day. Father Christmas visited and did the Pelzmartiga - brilliant.

  • Hotel
    6.0

    Old world charm, spotlessly clean, huge bathroom, spacious bedroom with flat screen TV, friendly and helpful staff. Very elegant dining room, attentive waiting staff, wonderful food. A spacious lounge, with bar service. Toboggans to borrow, ski school if needed. We did not use the pool and only discovered the table football as we were checking out. All ages at the hotel, not to many small children, thankfully. There was a spa available which I planned to use but did not get around to. Absolutly perfect Hotel, no complaints whatsoever and I am picky!

  • Location
    6.0

    Surrounded by snow covered mountains. Lovely village, close to the station. Free village busses during our stay. Lots of shops for mooching in, and bars for lounging in. 3 Choices of cable cars to get higher up the mountain. We did not ski but lots of cross country and downhill available. Acres of tabogganning tracks.

Close
David
Splendid family Christmas in superb family-run hotel archived
  • Recommended hotel
  • Families
  • Other stay
  • December 2012
Wide range of nationalities of all ages enjoyed the warm atmosphere and excellent facilities provided by friendly helpful staff whether in the dining room,advising on ski lessons or cleaning the rooms.Hotel was spotlessly clean and our half board meals were varied and excellent.Location is right in the middle of a picturesque mountain village with amazing scenery,near the rail station. read hotel review
  • Room
    6.0

    We had 4 rooms for all of the family. Each one had an ensuite bathroom and were well equipped. The sizes were perfectly adequate and one was a larger suite where the family could gather. TV very good with plenty programmes in various languages. Rooms always spotlessly clean.

  • Gastronomy
    6.0

    Two restaurants and two bars served delicious traditional Swiss food with some innovative Asian dishes with a Thai influence(Thai chef)-quality and quantity just right.Atmosphere happy and friendly,totally relaxing except when grandson wanted to walk and not eat!

  • Service
    6.0

    The staff make your holiday so enjoyable and respond to every request,however small, with a smile and helpful advice.Most speak good English and cater for French and German also and clearly have had good training in dealing with guests.Cope admirably with families including our 14mth old grandson who was provided with a high chair and his own supply of milk as requested. Childrens' meals are also available.

  • Sport & Leisure
    6.0

    Warm,good size swimming pool for fun or exercise and sauna.Well equipped play room for all ages and children over 3 can be supervised by a member of staff in the afternoons.

  • Hotel
    6.0

    Wide range of nationalities of all ages enjoyed the warm atmosphere and excellent facilities provided by friendly helpful staff whether in the dining room,advising on ski lessons or cleaning the rooms.Hotel was spotlessly clean and our half board meals were varied and excellent.Location is right in the middle of a picturesque mountain village with amazing scenery,near the rail station.

  • Location
    6.0

    Efficient rail service from Geneva Airport just over 3hrs . Excursions by train to nearby lakeside towns like Thun and Spiez are worthwhile and can offer lake boat trips.Kandesteg itself offers skiing facilities but numerous sites can be reached easily by bus ,train or a combination of both.Good walking in the summer as well as winter linking rail and bus services.

Close
Hazel
Christmas in a Winter Wonderland archived
  • Recommended hotel
  • Couples
  • Other stay
  • December 2012
Our hotel was very smart and elegant, and nicely decorated for Christmas, in an attractive Swiss village. The staff were very efficient and friendly and did their best to make it a memorable Christmas for all their guests. The food was excellent, efficiently served, and attractively presented. We took advantage of the many opportunities for winter walking in the area. The unseasonably mild weather meant that there were no new snow falls during our stay, but the village and surrounding mountains were nevertheless very picturesque in the winter sunshine. A great way to spend Christmas! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Beat
A fantastic short break archived
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • May 2012
A very pleasant hotel with much charm, story, comfort and a great Gastgeberpaar. The food is excellent, big praise the chef. Great wines. Very child-friendly. In comparison to many four star hotels clearly better. read hotel review
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Alain
Brilliant the Alps-tapas in the restaurant! archived
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • May 2012
We enjoyed the beautiful double rooms with the view of the fresh snow mountains loved it. In the evening we have in the restaurant Knight excellent eaten: alpine tapas. We had nowhere seen. Great idea. Always three appetizers on a plate, beautifully presented and cooked. We are definitely coming again. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.3
    Overall condition of the pool area
    4.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
Close
Stephan
Rude archived
  • Hotel not recommended
  • Friends
  • Translated
  • Skiing and winter sports
  • January 2012
the rooms are reasonable. carpet in room are not completely up-to-date. breakfast very good. read hotel review
  • Room
    3.0

    carpet and the Plättli are not stylish. and then you in the shower the gel is made and empty. furthermore pants to have recourse to the 'SpA'.

  • Gastronomy
    3.0

    the quality of the food is OK. the wine was good. Since we are honest and, since you can't go wrong!

  • Service
    1.0

    I have never experienced anything! of service staff, what a welcome to English, only speak French and no word German. this is still, but we have to consume 6 very good, good wine drunk, if it was served on request. Mine Kevin lax will simply times. and then there is the boss, Mrs p. is on the other side. It is always come, if the service staff 'at the stop' was. So for example, when we politely 21,30 around 5 minutes wait for the food-order (another friend came at 9:35 P. M.) asked. As Mrs p. came and said firmly, the kitchen am definitely in order to 9:30 P. M.. In the end we had around 23 hours our coffee in the bar, because you up and breakfast cover. the finish was the Latvian behind the stuffed bar (with caps-boys from the village). She said to us: 'we can not be the Grappa?'

  • Sport & Leisure
    1.0

    18 hours for it says, the masseuse had already gone home. when, if no high season is massages in the evening in the winter.

  • Hotel
    4.0

    the rooms are reasonable. carpet in room are not completely up-to-date. breakfast very good.

  • Location
    2.0

    main street, not close to gondola...

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Monika
We will be back archived
  • Recommended hotel
  • Couples
  • Translated
  • Business trip
  • October 2011
Hospitality was capitalized here. By hotelier couple the staff, everyone would have that you feel comfortable. The chef and the creative dishes complete the whole. and for anyone who has not yet in the new apartments have faci... absolutely test. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Ernst
Pure nostalgia! archived
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2011
It is a very old house. The rooms are huge. The furnishing old but everything okay. The food in the restaurant is excellent. The retiree food was not offered, can therefore not be evaluated. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Philip
Hotel Victoria Ritter archived
  • Hotel not recommended
  • Friends
  • Translated
  • Countryside & spa
  • July 2011
Beside the bad condition of the 200 old hotels fell especially the poor customer service and the unfriendly hosts negatively. The o'clock the management before 100 years to have stood still. When we return to the hotel you have to expect that a hotel manager for no apparent reason entrance to the hotel. read hotel review
  • Room
    1.5
    Size of the bathroom
    1.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    2.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    2.0
  • Service
    1.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
  • Hotel
    2.0
    Family friendliness
    3.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    2.0
    Disabled-friendly
    2.0
  • Location
    4.3
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Sandra & Pascal
The hotel is located in a very central location archived
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • February 2011
The hotel is very rustic and contemporary and stylish built installed. It is very family run and as a family makes you feel very well cared for. Price/performance ratio was outstanding, the food or the choice of menus with own children menus is fantastic. The staff was very friendly and accommodating. Rooms are very spacious and functional installed. We, (a family with two children) will go there again. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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