LUX Belle Mare^{(5 stars)}

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96 hotel reviews

Rating by categories

Hotel in general
5.2
Room
5.3
Service
5.2
Location
4.7
Food and Drinks
5.1
Sport & entertain
5.5

23 hotel reviews in Englishsorted by travel date

Katrin

Never 5 stars! Horrible service!

2.7 / 6
Hotel not recommended
Families
Translated
Beach holiday
February 2013

Very small resort, the 174 suites is. Shall have only 36 room completely reconditioned (bathroom, furniture, floor - everything new and kept in white). The rest of the rooms were partially painted. The bathrooms and the furniture in these rooms are old, worn and badly in need of renovation! The Thomas Cook in the catalog offered ' luxury rooms in the upper floor with whirlpool' there was noisy hotel not at all! The hotel distinguishes between simple junior suites, pool and beachjuniorsuiten and family rooms (2 junior suites with connecting door). The hotel to decide, whether you a room in ... the lower or upper floor gets! Since it from all rooms of maximally 75 meters to to the beach are, is the category perfectly no matter! You can from each room the beach see, because of the tall palms however only reduced! Jacuzzi only the honeymoonsuiten! Wi-fi is available in the entire hotel free of charge available, the reception is however nothing special good. Next to the front desk there are 3 free internet computers! Furthermore behind the front desk a red telephone booth, of the worldwide free to call. read more

Room
1.0

The rooms are all the same size, in red and dark wood and differ only by the location. As already described, are the rooms badly in need of renovation and with a maximum of a 3-star level. Through the ceiling in the dressing room and in the bathroom drips constantly the water, so that the rooms constantly wet! The rooms consist of a living room with a double bed (2 times 2 meters), sofa-bed, flat screen tv (only ZDF - otherwise only french channels-but very bad picture!) , refrigerator, a toilet (about 2 square meter) and bathroom with a separate toilet, shower (about 2 square meter), double sink and bathtub. Bathrobes, slippers and shower are available. The towels 2-mal are daily changed. Is deseamed only superficially! The air conditioning worked very bad and is very loud. With a set temperature of 19 degrees we had 24 degrees in the room.
Gastronomy
3.0

There are 4 different restaurants, all around the buffet were, as well as a café directly at the front desk. We can only the restaurant 'the beach' recommend. The food there is very good and will always freshly prepared. The waiters there are very polite-especially Pascal and Dolores! The service in the buffet restaurant 'the kitchen' is a disaster! We were 3. and 'had' to a table for four we food. Usually the 4. cover then from the staff cleared. Instead of the 4. cover to clear us the waiters explains, there is no way that we the 4. cover use should-it would otherwise dirty! Drinks you at the meals only 1 times get, no matter how often one asked. Although the waiters several times at our table walked past and saw, that the glasses were empty, was not again asked, whether you are thirsty. The used dishes were not cleared away. The waiters have instead better dished and discussed, who now which table clear or lays! The bill then without to questions on the table. Also here there are just a few very good waiters-dave and kishna, your work very well! If you were lucky and had these two waiters, the service was very good! The prices in the restaurants are totally overpriced! (juice from 6 Euro per glass, a glass of wine cost at least 10 Euro, 1 fl. Wine at least 30 Euro, starter from at least 10 Euro, main course from at least 15 Euro, dessert from at least 10 Euro).
Service
1.0

The service in the hotel is very different-from catastrophic to very good everything available! There are a few very well trained, professional and friendly employees - especially Dolores and Pascal the beach restaurant, and chandni and voyojo from the bar are really good and always polite! The rest was rude and unfriendly! At the customer service there are several foreign students from Russia, France and Asien, the training. These are always friendly, polite and tried hard, the guest to help - especially Galina, Sergej and tracy! The staff at reception is impolite and gives a constantly the feeling, so you as a guest mind. On arrival we had not the room that we booked received. Every day us at the front desk told that the hotel supposedly fully and you did no possibility looks, the by us booked and expensive paid room. Every day but at least 40 persons left! Only after our guide at the room cared, we had suddenly the choice of 3 different rooms! In the hotel only english and french is spoken. German want and you can't speak!
Sport & Entertainment
4.0

Water sports are free of charge! Every day runs 2 times a glass bottom boat to the reef. The pool was clean and very big, but to swim laps not convenient, because it is flat. There was a good kids club and a club for teenagers with wii and Playstation. The beach is clean. There is enough sunbeds and strandsäcke, but very gladly of the french early in the morning with towels be occupied. At the bar there is regular evening a 'show', but very loud and nothing special good!
Hotel
3.0

Very small resort, the 174 suites is. Shall have only 36 room completely reconditioned (bathroom, furniture, floor - everything new and kept in white). The rest of the rooms were partially painted. The bathrooms and the furniture in these rooms are old, worn and badly in need of renovation! The Thomas Cook in the catalog offered ' luxury rooms in the upper floor with whirlpool' there was noisy hotel not at all! The hotel distinguishes between simple junior suites, pool and beachjuniorsuiten and family rooms (2 junior suites with connecting door). The hotel to decide, whether you a room in the lower or upper floor gets! Since it from all rooms of maximally 75 meters to to the beach are, is the category perfectly no matter! You can from each room the beach see, because of the tall palms however only reduced! Jacuzzi only the honeymoonsuiten! Wi-fi is available in the entire hotel free of charge available, the reception is however nothing special good. Next to the front desk there are 3 free internet computers! Furthermore behind the front desk a red telephone booth, of the worldwide free to call.
Location
4.0

The hotel is located on a very nice beach. The beach is open to the public, so you can walk for miles. Baden is only reduced possible during high tide. The pool area is buoys deferred; behind the buoys you can't get more swimming, because tons of sea urchins colonies there. You could snorkel very well. Bathing shoes you need for the beach not! To the next place (belle mare) one runs about 15 minutes at the beach along. There were a few small souvenir shops and clothes shops but no restaurants or large supermarkets, so you have to the food in the hotel rely on.

LUX Belle Mare(5 stars)

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LUX Belle Mare^{(5 stars)}