Hotel Excellence Riviera Cancun(5 stars)

Carr. Federal 387 Chet-Pto. Juarez Km 324 - 342 Show map

Average rating

51 hotel reviews

    Rating by categories

  • Hotel in general
    5.8
  • Room
    5.7
  • Service
    5.6
  • Location
    4.9
  • Food and Drinks
    5.6
  • Sport & entertain
    5.6
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13 hotel reviews in Englishsorted by travel date
Jürgen
Recommendable without limitation!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
In short: excellent! Sure one of the best hotels at the Riviera Maya. In comparison to some other resorts is here a very nice beach section. Turquoise blue water however only at calm lake and within the first 50-100 metres in the water, then follows already corals and felsuntergrund (doesn't matter, as you can anyway no longer stands, and for snorkeling it is already again interesting). Access to the sea and the beach are fully corals and felsenfrei. Furthermore stunning pool area with several channels and branches by the whole complex attracts. These channels will be through countless bridges crossing. ... The hotel is adults-only, so no children from the everyday life stressed adults disturb. Guests were mainly from the USA and from Canada, little europeans. read more
  • Room
    6.0

    We had a junior suite with a pool view (= standard room). Size 50 meter ², the bathroom only through a jacuzzi tub from the rest of the room is separated. Toilet and shower through additional doors separated. We found the concept, so you could also during the fertigmachens /or the foam bath in the tub conversation. Nice details: flat screen tv (Deutsche Welle) with dvd player, sitting area, magazines, shower and toiletries in large bottles, minibar (free of charge) and spirits (Tequila, Wodka, rum-also free), large closet with enough clothes hangers, free safe, incense, in the bath double sink, oversized shower, furnished balcony/terrace, air conditioning, etc.

  • Gastronomy
    6.0

    One of the few hotels with (almost) only à-la-carte restaurants-all without reservation ; furthermore a buffet-style restaurant open for breakfast, lunch and dinner. At the time our stay, we had to never wait for a table, in the ' rush hour ' between 19 and 20 o'clock but you asked, for the expected wait a drink at the bar and using pieper informed, that the table is free. Also for lunch there were in the lobster and at the grill restaurant à la carte service. Our favorite (already often read here): the french chez Isabelle! Simply great, really close to gourmet cuisine. Just behind it: the grill restaurant and the mexican (agave). The indians (basmati) was not so our case. Lobster house was good, but our lobster a bit tough and difficult from the tank. But we are complaining here really of a high standard. Furthermore there were those of us not used restaurants spice (asia ), Barcelona (buffet), toscana (italian) and oregano (pizza é pasta). To sum up:in an all-inclusive resort we have never eaten so well.

  • Service
    6.0

    Perfect, from the moment you arrive until the departure. Everywhere friendly faces and words (mainly, of course, in spanish or english). Constantly drinks service at pool and beach –, and in the evening shows. In the restaurants without any dispraise: waiters, especially before and during the whole visit 'responsible'. Tips not a must, but gladly taken : 1 American Dollar with drinks, 2 American Dollar the mittagssnack and a 4-5 American Dollar at the dinner we had in the average given, if we were satisfied-so always ☺. Room cleaning without any drawbacks.

  • Sport & Entertainment
    6.0

    Comprehensive sports, activities and entertainment, which you but also easy fudge can. All unmotorisierten water sports without charge (kayak, paddle boat, sailing) but the swell subject. Entertainment was limited to the main pool, at one of the many branches of the pool area was your peace. Every evening entertainment with live bands, aktionskünstlern (fire breather, etc.) And shows. Furthermore small disco/sports bar after the show.

  • Hotel
    6.0

    In short: excellent! Sure one of the best hotels at the Riviera Maya. In comparison to some other resorts is here a very nice beach section. Turquoise blue water however only at calm lake and within the first 50-100 metres in the water, then follows already corals and felsuntergrund (doesn't matter, as you can anyway no longer stands, and for snorkeling it is already again interesting). Access to the sea and the beach are fully corals and felsenfrei. Furthermore stunning pool area with several channels and branches by the whole complex attracts. These channels will be through countless bridges crossing. The hotel is adults-only, so no children from the everyday life stressed adults disturb. Guests were mainly from the USA and from Canada, little europeans.

  • Location
    5.0

    The hotel is located halfway between Cancun and Playa del Carmen (each about 30 kilometer ) directly at the beach, and 2 kilometer from the highway between these two places. Links moderate, since the minibusses were to only over the highway run, the 2 kilometer until then, you have with the taxi or on foot (at night better not) bridge. Some (mostly small) resorts in direct proximity. Beach walks in the direction south (puerto morelos 3 kilometer) and in the direction north clear further possible, but there are some private houses so close on the beach built, that you at high tide a bit climbing and, where appropriate, the private properties cross.

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Mercedes
Very exclusive 'adults only' hotel Yucatan
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
This hotel with the Secrets clear the best hotel on the peninsula Yucatan. The value for money is unbeatable, when considering the quality food and drink have. You can eat all day and cocktails. The rooms are in terms of size ok. The open bathroom with a separate toilet and separate marble shower needs a bit of getting used to. The bed was ok, a bit hard, but you could well on it sleep. Impressive mini bar with the ' real ' alcoholic beverages as Smirnoff, jim beam but also Corona beer, Cola, Cola Light etc. Television stations gives it ... only one or two german but not be suitable. The american channels, however, bring very good films and series. Room service friendly. One gets each evening the program for the next day to the room put. We tipped every day 1 Dollar or 50 Peso ones. The offered food is gigantic. Very good meal and in time a place without waiting get wants to no later than 19 hours at chez Isabel eat out. Very upscale food and restaurant. No wonder that the emphasis on this restaurant, since the manager is french. Very good cuisine and equipment (wmf cutlery). In general the waiters are all very pleasant and spray good mood. Tip is not like in other hotels 'expected '. You will also without tip very accommodating worn out. We have only after 2 weeks a waiter from the breakfast 5 Euro given. He was very surprised and very pleased. Exception is the pool bar. There one gets with some 'help' from George Washington or Lincoln (or Peso) the real alcoholic beverages. You ordered a ' marhgarita' you will get this with the local (cheap ) alcoholic beverages mixed. You ordered a mischgetränkt you have the best the original alkoholnamen enumerate the one it to have would like. Since the americans gladly times 10 Dollar tip the bartender at the bar to stop you shouldn't stinted are. Animals we in this hotel not really seen. Clear there were the seagulls, the mexican raben, many butterflies, lizards etc. But coatis for example like in other hotels described you couldn't find. Which very good i found, was the fitness studio. Very modern devices from technogymnastik there was fresh fruits available, chilled ice tea, towels, refreshment towels, chilled water. From the equipment was everything available you could gesässmuskulatur, abs, torso, legs trainineren. Also treadmills and elliptical machines were available. Free weights and mats were also available. There are different trip possibilities are offered, from the hotel, from the tour operators, but also at the beach walk with offered by. The excursions should probably really good organized and i think it is not a problem also a trip with the ' traders' to book. There are mostly the same destinations etc., it differs from the price. The atm in the lobby wanted our loan /EC Card do not accept, so we had to at the front desk to outrageous conditions change money. Least you can say, that this hotel really exceeded our expectations has (also that one even in the sea wi-fi or hsdpa front desk had.) And this hotel we could without doubt recommend for people who a vacation without children in a very well-kept ambience to enjoy want and all around let yourself be pampered want. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.3
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
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John
Pure indulgence!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
We booked with a private transfer from and to the airport in Cancun. Except the long flight with condor economy, everything was great! Pure indulgence! We were welcomed with Champagne and wet washcloth. The complex itself is huge, but there is no 'crowds', so it is not on, that lots of people there are. No children so quiet. If you rest something, you're here just perfect! Many americans suburb, mostly successful businesstypen, the love to 'cigar room' a cigar and whiskey enjoy. All top brands of alcohol in the room different bottles plus mini bar included. We have a cheaper ... room and still 72 metres ² plus jacuzzi bathtub. A german channels on tv-i think ZDF it was. Not much watch tv. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Mai
A very good hotel with excellent service
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2012
A very clean, extensive and very nice hotel with varied dining -, entertainment- and fitness activities. It is only beautiful suites in this hotel. The staff speaks almost all spoke English, as the guests too many americans are. We are the only couple from Germany. The service is excellent and the staff very friendly. There is no public traffic connection close to the hotel. Transfer from the hotel to the airport by taxi, the book in the hotel can (fixed price American Dollar 45, -or 450 Peso). A private transfer from the hotel to the airport in a exclusive car ... of the hotel costs American Dollar 80, -. Program the excursions varied, however quite expensive. We are completely full satisfied with the hotel. The only unfortunately is, it at this time of the year ( October) unfortunately very much seaweed/seaweed in the sea and swimming in the sea no fun. There are also quallen in the sea. I have a jellyfish and wars then swelling at a poor. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Thomas
Really great hotel-5 stars were fair!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Great hotel with great food and very friendly staff. Really recommendable. Five star are in any case justified. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    1.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    5.0
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Andy
Sun, food, relaxation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2012
A giant hotel. There are several theme restaurants available the dinner the highlight would be... After long and intensive research we chose the excellence Riviera Cancun and regret this not at all. We were at the time a of three german couples-the rest only americans and canadians... Therefore no german contacts which in turn really great was. Rental car book on the internet - in the hotel costs of this twice! For the same landlord. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Kerstin & Matthias
Great hotel for couples
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2012
The excellence is a magnificent hotel for couples. The guests are to 95% Americans, but very pleasant were. Het hotel is zeer schoon en verzorgd and offers with 8 different à la carte restaurant, bars and evening agenda everything the holidaymaker could want. The pool area is very nice and also very well maintained. Otherwise is the food wonderful, we never had better hotel food! Major cities are not in the immediate area, excursions can on request but right at the hotel be booked. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
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Bernd
Paradise, without when and but
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2012
Despite intensive search - I found nothing to complain about! For me it was the best hotel, which I so far visited! In comparison to Cuba was the all inclusive never difficult or with waiting time connected. US citizens so on air-conditioning devices is possible, is a cold fast possible. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    4.3
    Restaurants & bars in the area
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    5.0
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Heike & Alfred
beautiful hotel- December 2011 to January 2012
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2011
all inclusive area, from 18 available, without 440 mttelgroße 'band' suite room. Medium-sized, well-kept location with informal Touch. in the check in -Simply fabulous.-Detailed guidance by the complex by means of a bell-boy, even though we arrived at 23:30. Hours in the hotel arrived (2 hours later planned-delay was because of airline Condor) good way for people from various countries outgoing quickly to meet. By the third day as constant contact with some nice Canadians or US Americans. average age: about Christmas about 45 years, 30 years for new year's Eve. Most Canadians (from the English, as well ... as the French-speaking part), many US Americans, some English a few Russians and German. it was our eighth stay on the Yucatan-Peninsula in Cancun-Playa del Carmen. read more
  • Room
    5.0

    the complex 8 years old. The rooms the junior suites are clean and average size, not as we'd commodious describe, we have already had much larger, ( for example in Valentin Imperial Maya hotel, but it was enough, since you're mostly hang out of the room. balcony with stone bench, small table and additional metal chair - practical, Device to hang up to dry cleaning and laundry would be desirable (was otherwise usual). the open Living room-bath area is here in the area more frequent, but for us anytime again took some getting used to. The rooms' size ' but more. apart from that is everything available. Mini bar with beer, water, coke, Sprite, Fanta (wine and champagne in the Excellence Club room). Cosmetic Mirror, bathrobes and slippers, coffee machine for coffee and tea alike, safe, enough towels, shower towels and wash cloths and a lot of complimentary toiletries including toothpaste and toothbrushes. led screen in a decent size, air conditioning and deck fan.

  • Gastronomy
    5.0

    8 restaurants: Basmati-Indonesian, Toscana- Italnienisch, Agave, Mexican, the lobster -all kinds of sea, spice-Asian, the grill-everything from the grill (fish, meat and vegetables), Che Isabelle-French, oregano- pizza ( pizza and spaghetti). 1 beach restaurant- 'grill' with daily wäschselndem offer (Mexinanisch, grill offers, Cajun, etc. was always very delicious.) 10 bars according to the list, we would say 6 (7) bars: martini bar in the main building, café Kafé bar in the outdoorcenterArea, Sol-bar in the poolArea, blue bar, the pool bar, Cielo bar in the outdoor area. The Alegría bar in the discotheque and the stars-bar for Excellence Club members (we weren't) reserved. Havana and revive bar are no bars, only the possibility in for example cigars in the 'drink' a buy-for a fee. all pub were always very well maintained with nice service and dining in the typical style. the menus were the American taste, which especially the Agave (Mexican) was noticeable unpleasantly. the free hotel means (red, white and rose wine) were always good when considering the rose one should however having regard to the Chilean and Spanish origin questions. The strong perfume like American Gallo furnished. nearby the bars always very good service, the further away if we had a bit longer wait, until the waiters also there were usually at all. Second time a tip( either 1 dollar or 20 MXN pesos) given. With very attentive waiters or if a special wish fulfilled we gave also spontag 50 MXN pesos (about 2,80 euros). the wine or champagne from the card costs outrageous lots! a bottle of sparkling wine Freixenet to new year's Eve for example cost 80 dollars, a FL. Veuce Cloquet champagne $165! there is also the champagne, tasted like freixenet medium. note: there is a rather stronger dress code as we knew. in the restaurant was for men always a T-shirt or more, depending on the restaurant, to take into account, tank-shirt (so T-shirt without sleeves) is not. Exception is the beach restaurant, where, when, as one at the beach leigt, also eat. the exact dress code in the daily apparent Schedule and monitored!

  • Service
    5.0

    consistently friendly staff. Cleaning of the rooms was for us, never to complain about, except that they were more often forgetful. Some missing towels, even all. Sometimes there were not enough glasses. After complaining was always within 5 minutes' yours '. room service was in the hotel written very big. We used it, but daily waiters with car in the morning, at noon and in the evenings on the way were. with basic English you could get, the easier it will naturally if one for example the VHS a 'holiday course' in Spanish occupied, as well as the staff not always perfect Speak English.

  • Sport & Entertainment
    6.0

    Wow! Very extensive activities program having regard to our taste. here a few examples: yoga, body Strtching, tennis and golf courses with transfer to other hotel, beach volleyball, Bingo, Pilates, dancing lessons, Spanish learning courses, coconut-demo, napkins/hand towel folding courses and many other more the courses are listed in the schedule and each evening on the bed located. It also ' favorites' of next day announced, as well as the regular evening shows to be held, as for example Michael Jackson show said.

  • Hotel
    6.0

    all inclusive area, from 18 available, without 440 mttelgroße 'band' suite room. Medium-sized, well-kept location with informal Touch. in the check in -Simply fabulous.-Detailed guidance by the complex by means of a bell-boy, even though we arrived at 23:30. Hours in the hotel arrived (2 hours later planned-delay was because of airline Condor) good way for people from various countries outgoing quickly to meet. By the third day as constant contact with some nice Canadians or US Americans. average age: about Christmas about 45 years, 30 years for new year's Eve. Most Canadians (from the English, as well as the French-speaking part), many US Americans, some English a few Russians and German. it was our eighth stay on the Yucatan-Peninsula in Cancun-Playa del Carmen.

  • Location
    6.0

    Is of course a matter of taste. We found it extremely pleasant, secluded and yet in only 4 kilometer distance( hike at the beach 40 minutes) a small ancient site (Porto Morelos) to have. These used we also 5 times. Where you can eat for lunch, if you have, as we, also on vacation 'Blumen' needs. In the nice old restaurant ' Pelicano ', with 2 persons for 20,00 euros plentiful 'ceviche mixto ' food and 2 'DOS ekis -XX' drink. apart from that you are in the area on taxis or organized excursions. you can also transfer cancun or Playa del Camen in the hotel book, costs 40.00 US $. for Golfers: transfer the hotel moon Palace is worthwhile. Very beautiful 18-hole golf course, if you wanted also, 125.00 with dollar (instruction with transfer from/to the hotel).

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Marina
Good address
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2011
Upscale all inclusive hotel. Very lovely area with a lot of green and several pools. Everything seemed very well maintained and clean. Nationalities mixed with emphasis on United States and Canada. read more
  • Room
    5.0

    Large rooms with double beds, TV, fridge, Ironing board and iron. One level lower sofa and table, balcony with seat and chair. Large bathroom with two washbasin, separate shower, separate toilet and bathtub. Open bathroom to bedroom. Everything was well kept and clean.

  • Gastronomy
    5.0

    In the main restaurant will breakfast breakfast and lunch served. Furthermore, it had 8 à la carte-restaurants. We stayed at all except in the Indian eaten. The Asian and French, both air-conditioned, are very good. Mexican we liked. The seafood and the restaurant are open air and close to the beach, so the ambience at the best. The food quality was average. Italian restaurant nothing special. the food is generally good, but not great. Everyone found something he tasteth, the choice of the breakfast breakfast and lunch was neat. the all inclusive wine did not in such a way tasted, is however sure matter of taste. There are so 2a 3 sorts of white wine, red wine and a rose. There are only Demi sparkling wine prices outside of the SEC. All inclusive supply high. The drinks on the martini bar (only evenings open) were very good. At the other bars rather unloving prepared. With the alcohol was however not Saved sometimes rather too much!

  • Service
    6.0

    Except at the beach bar everywhere very friendly staff. English is understood. Cleaning of the rooms good, sometimes will never forget anything but on request immediately yours.

  • Sport & Entertainment
    5.0

    massive, very nice designed pool area, in the afternoon at the main pool each about 1 hour animation. Beautiful beach with sufficient beach chairs and sun screens also around the pool. Beach towels as many as one desired. The waterline is seaweed washed ashore, which however regularly is eliminated. free Wi-Fi in the front desk and martini bar. We had a room in block number 5 in the room Connection. beautiful spa with high prices. An hour massage about US $100

  • Hotel
    6.0

    Upscale all inclusive hotel. Very lovely area with a lot of green and several pools. Everything seemed very well maintained and clean. Nationalities mixed with emphasis on United States and Canada.

  • Location
    5.0

    about the middle between Cancun and Playa del Carmen at a beautiful sandy beach location. Puerto Moleros, the next the village is about 5 kilometer away. On the left and on the right the beach along some hotels, no restaurants and shops.

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Jürgen
great holiday, great service, gladly again
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2011
the hotel is a general good to very good Condition with individual buildings and the various types of institutions, as well as the furniture etc. If somewhere a lack performance worries a large and nevertheless constantly invisible group of Technicians, gardeners, Craftsmen and still many other very quick to. In our junior swim up suite, we had a view of the SPA. soon will the various bridges over the pools new paint, the partly strongly abgeblättern were. the majority of the guests come from the United States and Canada, only a few German. the staff besides speaking the mother tongue ... especially English, individual but also French and German. read more
  • Room
    5.0

    the rooms the swim up Suite spacious and with the King Size bed plenty of space. A bit hard to get used to for us was the open Design of the room to the washbasin and the locks, as it's different here already published photos can see. Therefore, that one usually outside can hang out, the only therefore weight, because the entire room badly soundproofed is. Also the door was nothing special soundproofed, so that one very often noticed, which on the corridor of the building played, especially when some late in dissolved mood to its rooms went. The Turn Down Service in the evening , then the program for the next Day bed.

  • Gastronomy
    5.0

    We have all 8 theme restaurants in the evening and actually always found something. even if indian and Mexican ultimately not at first (the lobster Pants was our favorite!) there was at the quality of the dishes nothing to complain about. All restaurants had plentiful tables, so that it only rarely waiting times gave. And there should sometimes longer, which only happened once was, then can one for the next table to register and get a funk Pieper, on the you informed, that you can get. The transition phase-not even half an hour -you can then at one of the various bars nearby to bring. The Wine List in the restaurants has especially American (north and South), as well as some Spanish and French to a separate price in the offer. The free House wines come from Chile. If you are looking for a swim up suite has, is furthermore benefit from the pool- drinksServices from about 9:30 A. M. until 16 o'clock regularly rounds power. every day an other 'Cocktail of the day' (alcoholic and non-alcoholic), as well as the remaining Package of drinks are available. Kaffeefreunde unfortunately a bit disappointed. Very good tasted it not, also not as a cappuccino or espresso. furthermore the espresso for lack of alternative a normal Coffee cup in the triple quantity serves. Who after breakfast (Barcelona restaurant) a coffee needs can see him at exit as a to-go-version-and a complimentary USA Today-output-carry. This makes the difference here between good and very good. In Barcelona restaurant is also a lunchtime buffet offered( amongst others Sushi, Spare Ribs, salad and differents types of pasta and lots of other more), in other N restaurants against à la carte. tip is not expected and the service- behavior of the staff our opinion neither positively nor negatively impacted, but as always: The people glad about a little recognition, because the working time( 12 hours and) also seem in this hotel violently to be.

  • Service
    6.0

    All staff were extremely friendly and fast. The few exceptions are not worth mentioning and are probably only in the longer stay noticed. Only if large groups from America or Canada came, there were time disturbed and the mapping of the service personnel to the tables was a little improvement. The room service in the all inclusive Package-with a wide offer there are nothing to complain about and left the spätaufsteher still time until 11:30 o'clock a breakfast into the room. The special menuCard for the room service (lunch and dinner) from salad over sandwiches to other warm dishes. even if dessert not expressly stated is, this easily with order. Used crockery or empty bottles in a special closet the entrance off, by means of a flap from the outside through the service again is cleared, without one of them a bit easier. The daily filled mini bar was rich with drinks stocked (of corona inclusive corona light on Coca Cola and Diet Coke, as well as Sprite, Fanta and orange juice up to 3 Litres water in half-liter bottles). Some of them could for their own coffee machine be used. Since one also various types of tea in the bag in the room had, would be a kettle maybe nice, so that the tea after coffee tastes. Anecdote on the edge: If one its drinks -, because they well chilled goods without ice ordered, were the service staff never tired to assure you, the ice at clean and pure water from the Eisfabriken of the country, that you would settle down could make use of. Somehow nobody wanted to believe, that the beverages uS otherwise often too cold.

  • Sport & Entertainment
    6.0

    the hotel is only for adults bookand attainable, which the the leisure and the peace and quiet very positive impact. Nothing against children, but it was heavenly quiet by the pool and light music, the SPA to our own terrace herüberwehte , has substantially for relaxation contributed. The entertainment program is too varied, for all to make, but with time consuming and trouble by the hotel businesses. Much live music from classic, Mexican-folk to rock, was actually everything.

  • Hotel
    6.0

    the hotel is a general good to very good Condition with individual buildings and the various types of institutions, as well as the furniture etc. If somewhere a lack performance worries a large and nevertheless constantly invisible group of Technicians, gardeners, Craftsmen and still many other very quick to. In our junior swim up suite, we had a view of the SPA. soon will the various bridges over the pools new paint, the partly strongly abgeblättern were. the majority of the guests come from the United States and Canada, only a few German. the staff besides speaking the mother tongue especially English, individual but also French and German.

  • Location
    5.0

    If the list of tour operators read, already, that you are a bit 'off the beaten track' is. But it is the least meiers world trips integrated Private transfer only 20 to 30 minutes Running Time from the airport. The small village of Puerto Morelos in approximately 5 kilometer distance is not really so interesting. Quasi in the middle situated between Cancun and Playa del Carmen, you have to from the hotel from inevitably the taxi, if one in the touristy parts to shop. Actually you in the hotel well furnished, only cigarettes are there absolutely overpriced, so that a tour yourself in spite of the cIRCA 23. Euro per drive worthwhile. And if you the a or other Souvenir searches will be cheaper to find something. For options after Tulum, coba or chitzen Itza you must furthermore a something longer Travelling time include, but not really is serious, as you are in a kind of 'taxi-feeder' to the large buses brought. apart from that one has his peace and also at the beach aren't many the otherwise often annoying Beach vendors to see. Apropos: the beach is fantastic and the many beach chairs is always somewhere a spot.

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Franziska
Been there once and you are spoiled!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2011
Since that we here our flitterwochen have, we are looking for other hotel bookings in after similar offered. But who this hotel included atmosphere once seen, is pampered. At least it is so. Great service, great laid out and maintained complex, especially no 'wristband all-in', but there is just about everything was inclusive for all. Also after 10 days stay it was thanks to the 7 different restaurants not boring. We still have not time at all. There were dreamlike honeymoon, with lots of small Tools, we during our stay received. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Alexander
Top hotel-but construction Excellence Club Suite
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2011
We chose this hotel for our honeymoon as last stop a Mexico trip and had the Excellence Club upgrade with a more exclusive ocean view suite to get. The hotel has made a very good impression, until we entered our room and noticed, that right next to our room or building in which all the Excellence Club suites were located, noisy construction work was ongoing. We have asked for a larger room immediately way, but in our Excellence Club category were no longer available, so we were without extra charge a change in the other (Playa mujeres) excellence resort the ... next day was offered. With all the disappointment over the failed holiday we must start, the staff, especially the guest service manager, good, that you have openly and honestly said, that the construction only during the day, but during our entire stay constantly hear it would be. A bit strange was also, that they had tried in the morning, before we travelled to another hotel, the construction noise to be of the highest quality to drown music, so that one at the beach not times more could hear the sound of the ocean! Without noise a great hotel-but we wanted to spend our honeymoon definitely not! As we were there only one night, we just ate in the former pizzeria oregano, but we would not recommend. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    6.0
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