Skotel Alpine Resort(3 stars)

Ngauruhoe Place, Mt Ruapehu Show map
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Average rating

2.4/6

6 hotel reviews

    Rating by categories

  • Hotel in general
    1.0
  • Room
    3.7
  • Service
    3.3
  • Location
    1.5
  • Food and Drinks
    2.5
  • Sport & entertain
    0.0
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2 hotel reviews in Englishsorted by travel date
Lena
Not recommended

  • 2.4 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • March 2011
Not recommended! Very dirty windows in the restaurant; spider webs and dead insects unappetizing on an equal footing on the whole Panoramafront, food bad or not at all seasoned, or partly burnt by fried instead of medium. Complaint handling also not very welcoming; 'the meat you eat Sunday. budget in new Zealand' the kettle in the room was sprayed outside, inside the old stinky. We have made a round trip and the hotel was given by the tour operator. Culinary There are unfortunately also no big choice, as it is very isolated. We had no great expectations, but it can ... expect everywhere! read more
  • Room
    3.7
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    4.0
  • Service
    3.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
  • Hotel
    1.0
    General cleanliness of the different areas
    1.0
  • Location
    1.5
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    2.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Heiko
Poor service and dirty archived

  • 1.5 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • October 2010
The hotel is in dire need of a major renovation. The staff were very rude, the guest dumpy motel and half dead impression. The rooms are not cleaned or inadequate. We found some droppings (ruffy dirt on the carpet in the room, Zahnpastadeckel next to the bed ... ) In our room. Also the bathroom has the impression that never a bit had been cleaned. The silverware and dishes in the breakfast room was dirty. We gave a pass for dinner. We can recommend this hotel. On the contrary, we recommend a stay. read more
  • Room
    1.8
    Size of the bathroom
    2.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    2.0
  • Gastronomy
    1.5
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    2.0
  • Service
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
  • Hotel
    1.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
  • Location
    2.3
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    1.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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