Jaz Makadi Saraya Resort(4.5 stars)

Madinat Makadi, Hurghada, Red Sea, Egypt. View on map

Average rating

2,177 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.6
  • Service
    5.6
  • Location
    5.1
  • Food and Drinks
    5.3
  • Sport & entertain
    5.4
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766 reviews for this hotel sorted by travel date
Bettina
Beautiful holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
We were the first time in Egypt and it was simply wonderful. We liked very well the hotel. The rooms were big and very clean. At the buffet there was a lot of choice, there was something for everyone. The food was super delicous. Also, the staff was very friendly. Especially we liked very much the animation team. The programs were extensive, you had a good, funny and exciting entertainment in the moring, afternoon and evening. The animators are all very friendly and funny. We love Helen and Anastasiya. ♡ We definitely make again vacation there. read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Ruslan
Thanks for animation team & hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2015
was my second time in Egypt ,hotel was perfect stuff view food serves motions round everywhere,in short much better than first time rooms was big and clean. so abut my favorite point in my holiday was with animation team they are so funny and friendly they always having power for me i like to enjoy the V ball game it's so much action with different nationalities,and every evening different show we love it.they all always smiling will come back to see again read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Mariana
Many little things
  • Hotel not recommended
  • Families
  • Beach holiday
  • June 2015
Our family (children 14, 4 and 2 years) lived in a family room in 1245 from 16 to 06.30.2015 in the hotel JAZ MAKADI SARAYA.The hotel makes a good impression in general. However, there are many little things that spoil the mood. Room did not change - I'm not fussy.The restaurant has plenty of room for everyone, queues minimal. read hotel review
  • Room
    5.0

    Clean. Everything works. The required or greater closet or more shelves in the closet.

  • Gastronomy
    4.0

    At the level of nutrition, but too many spicy dishes, diet menu not enough for all comers. Children's menu - the same meals as for the adults.In practice, the more Russians in the hotel, the worse the service. And the Russians are really a lot.

  • Service
    3.0

    We had a few embarrassing moments in the hotel. Frightened child wakes up from inexplicable blow (worked punch - something repaired). When going to the beach or waiting for the bus must go to the toilet because no toilet close (in the near Shisha Bar WC open from 15:00).Parents with small children will understand me. Waiter will ignore you if you wait in line with the child to take drink. Mr. Mustafa (with reception) considers himself God, so that guests have to praise his otherwise they will be bad and ungrateful.

  • Sport & Leisure
    6.0

    The only positive of this hotel is its animation team. They constantly communicate with visitors, attracting them to sports games - darts, bocce, aqua gymnastics, active games in the pool. Thank you!

  • Hotel
    4.0

    Our family (children 14, 4 and 2 years) lived in a family room in 1245 from 16 to 06.30.2015 in the hotel JAZ MAKADI SARAYA.The hotel makes a good impression in general. However, there are many little things that spoil the mood. Room did not change - I'm not fussy.The restaurant has plenty of room for everyone, queues minimal.

  • Location
    3.0

    The hotel is located on the second line. Go to the beach far (about 1 km) on foot. Need to get to a beach your hotel, because it is divided. If someone else go to foreign beach, then you will be asked to leave.

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Markus
Nice hotel but very bad animation
  • Hotel not recommended
  • Couples
  • Beach holiday
  • June 2015
Some how it was ok, the service was really good thanks to all of them. The reception are excellent thanks to all of them. I want to say something about the animation team I have been in many different hotels and I had very good time with them but with this animation they are the worst animation I have ever seen, They never speak to us, they can passed beside you without saying hello, they walk like kings and queens, and what about their biggest king the chief animation we never saw him during the day just in the evening ..., very poor. Our room was very clean, thanks to Mr. Mahmoud the beach bar service and all others. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    4.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Gordon
Fantastic sunny days
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
This was our first time in Egypt, and we like this hotel so much. And for sure we'll come back. read hotel review
  • Room
    5.0

    Our room size was very good for 2 person with fantastic view, we enjoy our room so much.

  • Gastronomy
    5.0

    Not enough food variety. We love the relax pool bar. The restaurant cleaning was good but it can be more better.

  • Service
    5.0

    The service generally was good, just the room cleaning wasn't that good specially our bathroom The staff are very friendly.

  • Sport & Leisure
    3.0

    The shops keepers are very annoying by asking you to come inside the shop which we don't like as far as we don't need. Also the entertainers was very loud and annoying to us that's why we have to move to the relax pool, the music was very loud during the day and in the evening shows, the animation shows very bad. Pool and beach was so cleaned but some of the sunbeds was dirty.

  • Hotel
    5.0

    This was our first time in Egypt, and we like this hotel so much. And for sure we'll come back.

  • Location
    4.0

    The location of the hotel is good. The beach is a little far about 10 minutes walking. There is many shops there and nice super market abo dashra or something like that, but is nice.

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Viktoria
Very good entertainment team
  • Recommended hotel
  • Friends
  • Beach holiday
  • June 2015
I stayed in this hotel. It's beautiful. the staff very friendly and accommodating. check in went very quickly. the rooms were large and clean. the animation team is perfect. the best is Mido, he always takes care of the little guests. we look forward to seeing you again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Laura
Best time with animation team
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
This hotel is one of the best i've ever stayed in the standard is second to none everywhere is constantly being swept or mopped or dusted some of the rooms are tired but all are being refurbished so its going to be even better we had no complaints about the food it was always hot and loads of choice even a picky eater would find something one of the best things about this hotel is the animation team they are the nicest set of people you could wish to meet always a smile on their faces and boundless energy they ... make everyone feel special thank you. Alot of thanks for all the staff in the hotel. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Tatiana
Perfect vacation
  • Recommended hotel
  • Singles
  • Proof of booking
  • Beach holiday
  • June 2015
9th time in the Jaz Makadi Saraya Resort - very happy with the service and food. Thanks for the reception for the 2 minutes check in. ))) thank for giving my room as always. Greetings for Nastia and Mustafa. Thanks for the Chef for the tasty pastry and tasty food as always. Will be back for 10th time!!!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
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Kayleigh
Amazing holiday
  • Recommended hotel
  • Families
  • Other stay
  • May 2015
I have wanted to go to Egypt all of my life and I couldn't have picked a better resort to choose, the staff were amazing bar staff mina and ashraf were the best so friendly and so polite! The animation staff WOW is all I can say! I miss them all so much! Panda was so good with my son and my reasons for being in Egypt. The food was very good just needed more variety for my son. The hotel too was spotless and very large, and very modern! The pools were lovely and I liked that the children's ... pool was shaded, it was nice to see the hotel always being cleaned! I can't wait to come back sa sa saraya xxx read hotel review
  • Room
    6.0

    Lovely clean and modern rooms

  • Gastronomy
    0
  • Service
    6.0

    All the staff were so attentive! Love and miss them all

  • Sport & Leisure
    6.0

    Loved the pools, the kids pool was shaded and that was a nice touch

  • Hotel
    6.0

    I have wanted to go to Egypt all of my life and I couldn't have picked a better resort to choose, the staff were amazing bar staff mina and ashraf were the best so friendly and so polite! The animation staff WOW is all I can say! I miss them all so much! Panda was so good with my son and my reasons for being in Egypt. The food was very good just needed more variety for my son. The hotel too was spotless and very large, and very modern! The pools were lovely and I liked that the children's pool was shaded, it was nice to see the hotel always being cleaned! I can't wait to come back sa sa saraya xxx

  • Location
    6.0

    Perfect, 100% it was in an amazing location!

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Clear
Jaz Saraya resort
  • Hotel not recommended
  • Families
  • Beach holiday
  • May 2015
We had a lovely holiday and met some great staff people... We arrived into a clean spacious reception area, we were quickly checked in and shown to our room.. Main buffet and a la crates all served nice food, drinks were nice from all bars... Our kids hate the kids club this year as is not the same like the last year, as well the new animation team wasn't that good like 2014 animation,, we miss Tito and Sandra so much and all the team please come back... read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    3.5
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Allison
Fab animation team!
  • Recommended hotel
  • Friends
  • Beach holiday
  • March 2015
We had a lovely relaxing time at the saraya makadi hotel. The service and friendliness of the staff were exceptionally good, and the animation team were excellent! They all work really hard to make sure you're having an enjoyable holiday! If all you're after is a chill out holiday in the sun then I would definitely recommend this hotel. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Eva
Very nice hotel and staff!
  • Recommended hotel
  • Families
  • Beach holiday
  • January 2015
Went on holiday to Makadi Saraya Suites with my two teenagers. We really enjoyed the stay. The hotel was very nice, the rooms big and clean, the staff very friendly and helpful, the buffées delicious, the poolaerea nice and the garden great. A short walk to the beach with free towels and sunbeds. Amazing snorkling just a few meters out in the water! Nice with the free entrance to the big waterworld. The only minus was that everything is built on all inclusive, it's almost impossible to buy food somewhere if you want to cook yourself, the supermarket only sells ... softdrinks and sweets. Why have a fully equiped kitchen when there is no chance to shop? We took the shuttlebus to Hurgahda where you can find real supermarkets. The second thing is that you have to make a reservation for a restaurant the day before, even if there is plenty of tables empty. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.5
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
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Susy
The friendliest staff I've ever met
  • Recommended hotel
  • Singles
  • Beach holiday
  • January 2015
I've just returned from an absolutely wonderful stay at the Makadi Saraya. I was nervous about going to Egypt, travelling as a single woman, but needn't have been. From the moment I arrived in the very plush lobby, I felt very safe and was welcomed by Mohamed Soheam - a delightful man with a smile ready for each and every one of us. I was escorted to my room, and my luggage brought up shortly after. The room was lovely, with the biggest bed I've ever seen. The extractor fan in the bathroom was a little temperamental. so following a ... quick call to reception, I was upgraded to a suite all to myself - and was offered 3 rooms to choose from. The suite was beautiful, and a real treat. I had a few too many All Inclusive cocktails on the 1st night, and struggled to find my way back to my room as I was in such an excited daze when I arrived. A special thanks has to go to Wassam in reception who looked after me and ensured my safe return to my room, thank you! The buffet restaurant was great, I sat at a different table each night, but the same waiter always managed to find me. Mohammed remembered what I liked to drink and was very attentive. The weather was a little chilly at times due to the wind, but this was not an issue on the beach as windbreaks are provided - I even had a bunch of fresh flowers on the table too. I would recommend this hotel to anyone - the guys who work here are truly delightful. Moustafa in the lobby bar is brilliant, and I will really miss his cheeky grin. Thank you to each and every one of you for making this a holiday I will never forget. see you again soon xxx read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    5.0
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Gordon
Superb at the Saraya AGAIN!
  • Recommended hotel
  • Families
  • Beach holiday
  • December 2014
The Hotel is comfortable, feels safe and secure and has a good friendly atmoshphere. The Staff were all helpfull and curtios and often went out of their way to oblige you. Food was good in all areas but excelled in some of the A La Carte resturaunts. Second trip here with extended Family and it wont be the last I am sure. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Meggie
Just great!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2014
We experienced a very nice vacation, everything was great! I highly recommend it. Cannot understand that anyone can complain. It was perfect! Keep it up. We'll be back! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Royston
Excellent Holiday Yet Again!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
This was our fifth stay at this wonderful hotel, the staff are just brilliant and will do everything they can to make your holiday everything you imagined it would be. Big thank you to everyone, we will be back. Thank you Klaus and Anastasia. Give it a try!! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Martin
Service with a smile
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
I have never stayed in a hotel where I've felt more special. We were treated like family by all the staff and will definitely return. Spotlessly clean, large family room with aircon, lovely on site restaurants, seven bars, good entertainment. read hotel review
  • Room
    6.0

    Can't fault the room. We had a family room which had all the amenities and facilities you could wish for. Mini bar, fridge, cooker, microwave, shower, aircon, TV, verandah at poolside.

  • Gastronomy
    6.0

    All inclusive restaurants had a variety of food but did seem to cater for Eastern Europeans more than the British palate. However, the a la carte restaurants on site were great and as a Thomson's client, we were allowed to use them free of charge each night for dinner.

  • Service
    6.0

    The staff were unbelievably friendly and efficient. Best I have ever experienced. It was almost like they knew what you needed before you did. Mahmood was particularly brilliant and seemed to work 24 hours a day.

  • Sport & Leisure
    6.0

    Lots of daily activities organised by an enthusiastic and friendly animation team. Pool area was immaculately clean and the beach was private and had all the facilities you could wish for. There was a great snorkelling area close in to the beach area.

  • Hotel
    6.0

    I have never stayed in a hotel where I've felt more special. We were treated like family by all the staff and will definitely return. Spotlessly clean, large family room with aircon, lovely on site restaurants, seven bars, good entertainment.

  • Location
    6.0

    Five minutes from private beach with free drinks, snacks, towels etc. shops attached to hotel but a little expensive. Loads of excursions available. We did a half day snorkelling which was fantastic.

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Joana
Again and again in Saraya Hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2014
just got back from a fantastic week here. 3 generations traveling together,(all adults), and it suited all! staff fantastic, especially in main restaurant, couldn,t fault them at all. Not the place to go if you want lots of other english guests as the hotel appears to be mainly german but don,t let this put you off. Rooms, food, cleanliness and most of all service are first class and exceed standards in most other hotels in this price bracket that I have stayed ingreat entertainment team(tito-basem-alex-julia-urgy and ibeza)doing good work with Ismail on the face all the ... time.we will return one more time this year read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Danial
Egypt 2014
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2014
It was a pleasure to stay on this hotel and the service and facilities were on top quality. The staff was very helpful and always smiling and friendly. The overall atmosphere was with a touch of humor. a lot of thanks for the animation team for the great time we had with all of them...see you soon read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Lisa
Great holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2014
Our first time in Hugharda and what a holiday.....hotel was brilliant, food was superb, entertainment team were fantastic and just about everything else was just as good. Every single person in the hotel couldn't do enough for you they made us all feel at ease!!! You don't have to move as everything is brought to you at the pool side and the beach!! How anybody has a bad word to say about this hotel is beyond me...best holiday I've ever had. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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