Hotel Iberotel Makadi Saraya Resort(4.5 stars)

Madinat Makadi, Hurghada, Red Sea, Egypt. Show map

Average rating

1,437 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.6
  • Service
    5.7
  • Location
    5.1
  • Food and Drinks
    5.2
  • Sport & entertain
    5.4
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628 hotel reviews in Englishsorted by travel date
Karolina
Very pleasant holiday!
  • Recommended hotel
  • Couples
  • Beach holiday
  • March 2013
We spent a one- week holiday staying at this lovely hotel. The staff's friendliness and helpfulness was amazing. I've never experienced such high a quality in service anywhere. There were many staff members to be seen all the time, and everyone was always smiling and asking how we were. Rooms were spacious and they were kept very clean. The surroundings were very beautiful, clean and taken care of. All in all the place was very attractive and I can warmly recommend it. The only thing I would change in our week is that we should have taken the all-inclusive. There ... were some restaurants, but the menus were quite brief as well as the grocery store's selection. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Diana
Great service, somewhat disappointing food
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
Everything very clean, room size ok, the guest structure was mixed (german, russian, english, scandinavians...) And all nations there were such and such... read more
  • Room
    6.0

    The rooms have a reasonable size. Always everything very clean and even if you not on the first day tip, one has nice figures designed out of towels and flowers ornate! The furnishing is enough. You at the end anyway not much there. That the mini bar not to the all-inclusive is, i think rather strange. One must they are not with all the nonsense fill up. But a Cola, a water and a beer or sunday.. The was enough. If you want more, this may then yes also pay. The result is, that the guests itself at the bars below quantities of drinks with the rooms and water bottles on supply bunkers.

  • Gastronomy
    3.0

    The breakfast al nakhil was really great. Lunch in the restaurants didn't eat there, but we have to say, that the lunch the warmed rest of the night before is. We have lunch at the beach eaten. The snacks were okay, whereas the whole genuinly poor found. There was always a soup, a dish, small pizza (salami or margherita) or sandwiches, as well as a small salad with a few siftings sheep cheeses. Evening we were because of the nice services always in the al nakhil (sun flower was not so our case, the courts but are always the same!). I found the rather disappointing. The selection is first huge. Salads, desserts, meat, pasta, fish and small häppchen, few side dishes and outside live cooking depending on the theme evening. With the decoration every evening very much trouble, even the waiters had appropriate 'panel' at. My friend has quite terrible times meat was missing, because what was there was not so the hit was and little choice. I liked the bread clear cream was missing. Especially in the arab countries you can get to the bread always the most delicious creams. Only once the ' international evening. If one evening at least the cream cheese from the breakfast somewhere put could, to get the bread not dry food, this would be even. And sheep cheese? Complete non-existent. There was only for lunch the few crumbs in the salad. A great shame. Appetizers are recycled leftovers from the breakfast ( egg now in appetizers, sliced croissants with cream cheese, meat from the previous evening only small and with salad arranged). In principle, i think it is good, that one still to gebrauchende food also still uses and not wegschmeisst. But when the full savoury-corner from leftovers and are partially food such as eggs or milk products, then the unfortunately also health consequences... Of course that is what you can avoid, if you also in the theme restaurants by previous reservation or nachbuchung eats. But so it was with all inclusive not planned. The theme restaurants we were told, were really great and delicious. Otherwise as always everything was clean! The dessert, the me in ' countries' often way too sweet is, but a lot more than made up for it. So that i could me to death eat.

  • Service
    6.0

    The service is can't be beat. Whether the roomboy (clean with us ), the waiter in the hotel ( much praise goes to sheba!) Or at the beach, at the check-in... Completely no matter. All were nice and race really the heels off, to a the vacation unforgettable. With english you at all, but some spoke more or less german. ' Complaints ' ( the guest care asks actively for) but will be charged sorted out.

  • Sport & Entertainment
    4.0

    The entertainment we didn't use it. But i can say, that one the entertainers quite noticed, this but not pushy are. So very pleasant! Mondays there was always a olympics in different disciplines against the other hotels the hotel. The already made fun and you at the end also very proud, if you in the evening at the presentation ceremony in siegerhotel is housed ( the feeling a bit like the former school, if one were against other schools played)!

  • Hotel
    5.0

    Everything very clean, room size ok, the guest structure was mixed (german, russian, english, scandinavians...) And all nations there were such and such...

  • Location
    4.0

    It is a nice little walk to the beach, but the power in the garden nothing at all. To the airport it was about 30 minutes drive. A few souvenir shops there are directly at the area, but if you really want to go shopping, then the on the complex itself was nothing. In the evening you can within the complex in a disco or until about midnight in the bars are... But apart from that it is rather a relaxation-as a party holiday.

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Carmen & Jörg
For the 6. time again at home
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
The makady saraya is a very nice, not quite as large plant, the with very much soul maintained. It is very clean in the whole complex, as well as in the room, also a very pleasant size, as well as in the restaurants and bars. The toilets by the pool, are 'very' clean. There are all sorts of guests there, scandinavians, russians, british, german, but generally all very pleasant. read more
  • Room
    6.0

    We had a suite, big enough in very good condition and very clean. Also the bathroom is in an immaculate state. There are four german tv channels, with good reception.

  • Gastronomy
    6.0

    There are two main restaurant. Unfortunately was the sunflower to our visit was closed. But el nakil is also very good. It is everywhere very clean. The food is good, varied and the small sweet treats are adorable ☺ In the tamarina bar you sit very comfortable either inside or on the terrace, there already a few hour bear.

  • Service
    6.0

    The service... The is in this hotel amazing. Always friendly, always smiling, no matter what is. Complaints are 'immediately' done, no matter wether the hotel manager itself or the service. The waiter in the hotel are super. I would here also right in Mohammed and wet say thank you for your great service. It was nice and you know. Yasser our roomboy has great job, thank you very much. And he could speak very good german. In general you could get by with english, but many can now also very good german.

  • Sport & Entertainment
    6.0

    By the pool, as well as at the beach are always enough sunbeds to find. The entertainers are always friendly, questions, if one to something wanted to participate, accept but also, if you doesn't want to. They are very motivated and make a good job. Regards to Joe and Shady.

  • Hotel
    6.0

    The makady saraya is a very nice, not quite as large plant, the with very much soul maintained. It is very clean in the whole complex, as well as in the room, also a very pleasant size, as well as in the restaurants and bars. The toilets by the pool, are 'very' clean. There are all sorts of guests there, scandinavians, russians, british, german, but generally all very pleasant.

  • Location
    6.0

    To the beach must you like a couple of minutes walk (10 minutes) but since one through the parks of the other hotels is, it is a very nice walk. There are some shops, the salesman speak also several times, the you look will come, but if you tell them a ' freundliches'nein thanks' to them, everything is good. To Hurghada there is also a shuttle bus from the hotel, we did this year not used. Also the à la carte restaurant we didn't need it, as we the food in the all inclusive restaurant was enough.

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Rune
Wonderful!
  • Recommended hotel
  • Families
  • Beach holiday
  • March 2013
Great hotel for families! Nice, clean, good food, everything you want for a holiday! read more
  • Room
    6.0

    We had a 2 bedroom apartment, 2 adults 4 kids, no problem! :) 100m2 with a large shower and bathroom, living room and a small kitchen. If we didn't travel with a baby we wouldn't have used the kitchen for anything but morning coffee. The room was always clean with a beautiful creation on the bed each day! Thank you again Yasser! In the room we had phone, tv, waterboiler, microwave, refrigerator, cookingplates, very much space to sit! Free coffee and tea. Air condition in each bedroom and livingroom, minisafe and everything else we needed. If we needed anything we could just call the reception or ask Yasser and they fixed it! :)

  • Gastronomy
    6.0

    There were 2 buffet restaurants, we went to al Nakhil, the kids liked the waiters there! The food was very good, we always found something we liked, and our kids are quite picky! The food were quite varied, it was always clean, and the waiters were terrific. I liked the egyptian days with local food! We missed pork, but it wasn't a problem, the chefs made very good dinners and lunch every day! :) The drinks, beers and wine at the bars were excellent! The local beer is to recommend! :)

  • Service
    6.0

    Everything was perfect, our housekeeper Yasser made our stay very easy! We travelled with 4 children and they make a mess sometimes, but he smiled and did his job and was so kind to us. A wonderful asset to the hotel! Laundry service was very good, special price for all inclusive guests! Everyone at the hotel speaks english, and probably german and russian too. We needed doctor for our 15 months baby, he came after 15 minutes at 5.30 in the morning. He came back later to check up and was so good. The waiters at Cabaret pool bar, with Hossam! Very nice, helpful and serviceminded! Made mocktails for the kids and did a great job. Al Nakhil restaurant, Shiba and Ahmed became our favourites, had fun with the kids inbetween serving all their tables, the kids cried when we left al Nakhil the last day, but we see you again next year! :) Shady Lady and the animation team! You all rocked the place, what a energy you guys have, from morning to late night! Kids club, aquagym, waterpolo, olympics, kids disco, evening shows....the list goes on forever. Our stay at the hotel wouldn't have been the same without you! And we especially wnt to give a big thank you to SHIKO! His patience with our little gangsters was neverending! He played, had fun and did his job in an excellent way! We miss you man! :) Looking forward to see you next year! Hope the hotel see what a great asset you are and keep you and the rest of the team at the hotel! We didn't have a dull moment the entire stay! :)

  • Sport & Entertainment
    6.0

    Saraya Animation Team! no one above, no one beside! Shiko! Shady Lady! Joe! Sandra! Karolina! Elena! Mika! and the others made everyday except thursday, that's their very well deserved day off! :) fun! fun! fun! There are no words to say how much we appreciated them!

  • Hotel
    6.0

    Great hotel for families! Nice, clean, good food, everything you want for a holiday!

  • Location
    6.0

    Very nice pools, gardens and the beach is nice! Far from Hurghada but we didn't miss it at all. The hotelcrew and animation team made the days fly by!

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Manuela
8 days perfect holiday!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • February 2013
Perfect holiday! Can only be recommended and would love to return! The staff in the entire hotel was very accommodating and friendly. As a single female with two kids there were no problems no way annoying allocutions. A special thanks at badr and Mohamed from the reception, tofany and sheba from the restaurant-service (thanks for the great rendition ), as well as Emad the pool boy! Much success furthermore! And hopefully soon! :-) read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Julia
A wonderful vacation!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
The saraya resort is located in the 'Madinat Makadi', a resort with several hotels of similar type and size. The overall condition of the building and grounds is very good, in southern european countries with similar climate situations i have as a well-maintained hotel rarely seen. Guests were german mainly russians and scandinavians, lots of families with small children (it wasn't holiday time) and couples of all ages. read more
  • Room
    5.0

    Our room was very spacious, with a tv, balcony, safe, hair-dryer and everything else that standard in the 4 star hotel it is. Cleaning was usually clean, though you light trinkgeldbedingte fluctuations could make. A bit more storage space would have been nice, for two persons but it was just enough.

  • Gastronomy
    4.0

    In the all-inclusive were regular the two buffet-style restaurant for breakfast, lunch and dinner, and snacks at the pool and the beach. Especially enjoyable i found it, that drinks whole day long free and you are not a Euro for food had to spend. Only imported alcohol could have been a little cost, since it was for all local alternatives, was the not a problem. The food in our experience unfortunately not as much as the rest of the holiday. In the weekly there were theme evenings. The selection was sufficient, varied but often only the name after. Dishes, the on the menu advertised were, there was simply not. At the grill the food not freshly prepared, but only a chef on the plate (except for breakfast, there were omelets and fried eggs for offer). I would have liked a little more food typical of the country -at least a 'egyptian corner'. It appears that since but in recent times, several guests complained, we were told, that the card mitte march overhauled. Since us the nothing more helped, we have exceptionally in the à-la-carte restaurants must, all were very good! Thank you again for this ☺

  • Service
    6.0

    The staff at the hotel bowled us over! Everybody was very friendly, without ever seeming fake (as i had at the start somewhat prejudices, that only against previous tip works, which absolutely not confirmed). Most of them spoke very good german or english, so that there were hardly problems with the hotel was. Especially highlighted were the waiters in the buffet al nakhil! Overall we were at least once a day to, if everything is okay, the team the front desk or from the german-speaking customer service.

  • Sport & Entertainment
    6.0

    At the beach and at the pool there was in the morning and in the afternoon sport the animation team (Boccia, Volleyball, darts, aerobics and so on.) , when everyone could join in. Partly it was a bit too much, the is however probably a matter of taste. For children was in the ' kids club ' every day something else offered, so that us as couple without children hardly lackluster small pests noticed ☺ Especially great was also the service in the beach bar, where you can get drinks and snacks delivered get! That is, as far as we noticed, a speciality in the saray, the one not times the more expensive Makadi Beach has. Better a beach holiday but not have to be!

  • Hotel
    6.0

    The saraya resort is located in the 'Madinat Makadi', a resort with several hotels of similar type and size. The overall condition of the building and grounds is very good, in southern european countries with similar climate situations i have as a well-maintained hotel rarely seen. Guests were german mainly russians and scandinavians, lots of families with small children (it wasn't holiday time) and couples of all ages.

  • Location
    5.0

    The hotel in 2. number to the beach, that means depending on the location of the room have to around 5 to 10 minutes footpath be completed. On the way is the attached Souk Makadi with various shops, as well as the four a la carte restaurants. For a beach vacation was the offer to us absolutely sufficient (bathing and snorkeling accessories, postcards, souvenirs, jewelry, spices, an international bookstore, hairdresser, etc.). Excursions you could with the tour operator to make (Hurghada, safaga, Luxor, Cairo, camel rides, quad biking in the desert and so on.) , at the beach were diving and snorkelling excursions of all kinds. On own fist getting offers in Egypt for the average holiday-makers in such a way or so nothing special at (security, poor infrastructure and so on.) , and in Makadi you could as far as i saw it also hardly possibilities.

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Karola
Immediately again!
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2013
Magnificent vacation in a dream hotel. It is really like a king. The staff is very friendly with the guests, helpful and always in a good mood. Everything was very clean! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Stefanie
Perfect relaxing vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
Already for the 2. time we were to guest in the saraya and again we were spoilt. The staff ( thanks to mr badr and especially at our guest relations manager Nicole! ) Constantly tried, our every wish from our eyes. The service in the hotel and also at the beach is incredible and has in our opinion compared to the last year even improved, although we hardly imagined possible! We felt very good and didn't have a only point to complain about. Particular emphasis should be on, that TUI-guests the four dine-around - restaurants so often they want free ..., the food was excellent! Thanks at the nice chef at the 'makai tukai', the asian restaurant! Commendable we would like to mention, the general manager mr reinwand always personally about the well-being of all its guests tried hard. We will be safe in the next winter again. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Veronika
The hotel is great
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
Our vacation in the hotel was phenomenal. The staff is very accommodating and very friendly. The entertainment team and sany kids club with Elena and Sandra are great. Events and care of children are excellent. Thank you keep up the good work! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Raimund
Relaxation and pure enjoyment... Exemplary
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
Very well maintained facilities, large pool area with animation and separately (optical and acoustic) a almost as large as relax area (heated), since one has really your peace. Water temperature felt 30 degrees. Everywhere is staff, this is extremely friendly. Theme restaurants (four ) are also recommendable. To this price you can't do better. The way to the beach, around 250 to 300 metres, is botanisch very nice designed, as one was gladly times a few meters to the beach. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Distance to the beach
    5.0
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Viviane
Really beautiful hotel, food that needs getting used to!
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • February 2013
We are from the 31-01-2013 until 07-02-2013 in the Iberotel Makadi Saraya Resort been. It was our first vacation in Egypt and i would like to say, that one in this area (Hurghada, Makadi Bay, and so on) nothing from the unrest in Cairo easier. I can therefore all absolutely recommend, in this country to travel. It is worthwhile really and we no minute felt uncertain. Now to the hotel. What in any case should be emphasized, is the friendly staff. Wether at the front desk, in the bars, at the pools. In the restaurants, or also at the beach. ... The staff were always friendly and tried very hard, one was constantly asked, if everything is okay and minor flaws were taken care of immediately. One has really pampered and felt very much at ease! Another point the should be emphasized, is also the cleanliness in the hotel and the room. In the hotel complex became several times on the day of everything deseamed, the tables in the bars and in the restaurants were always clean, and also stayed in the pool area chairs, tables, loungers, and side tables were always top clean. Also our room we have every day top tidy found, besides always with a beautiful figure on the bed, here again thanks to Ali! What to be criticized is, is without question the food. Here we were very dissapointed. In terms of choice it was always much the same, although in other variations. The taste was not at all our case. It was way too many with spices cooked (cumin, turmeric and so on). The food is a question of taste, our it was unfortunately not, we therefore have the option a la carte restaurant use (12 € surcharge per person/day-despite all inclusive) we were mostly the italians' ninos'. There the food was mega good, a wide choice of pizza, pasta, fish and meat dishes, everything very pleasant and delicious prepared. Which of course for us it was a pity that we all inclusive ( except the beverages) did not really use, since we were for the alla carte restaurants an extra charge had to pay. That was a little annoying! Apart from that i can Makadi Saraya only recommend. As mentioned, staff, hotel, cleanliness, room, all great. And the food, well as above's debatable. The one liked it, the other not! Altogether a very nice stay in this hotel, a very nice and eventful vacation, we will not soon forget! Tips for excursions: desert trip with quad, dophin tour and in any case the island 'Mahmya'! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
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Susanne
Great hotel, under german management!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • February 2013
We were completely satisfied. The omnipräsente and extremely positive german manager manages with its motivated team The atmosphere to create the you in its holiday wishes. Everything is very clean and tidy, whether in the spacious rooms, the super clean pools, at the beach or in the numerous restaurants, everywhere the whole day decent friendly employees the whole day busy for cleanliness and the well-being of the guests to ensure, and all small errors or damage to fix it. There is nowhere something like entertainment or wishes flying. Itself at the beach at the chairs service, and here are the ... sanitary installations clean and tidy. The same also applies to the the hotel attached water slide, it was nothing broken or dirty and everywhere was supervision too, so that also no something happens! The very dedicated child services completes this picture from. ( one of the pools is covered, what we were very pleased) The fairnesshalber we have to say that the hotel in the field of hauptbüfetts still small weaknesses, which the selection of dishes is concerned, but i no object, as the quality of the food was good and also always there is something for everybody. I'd rather have a main course less and no inferior quality, but that is probably a matter of opinion. The à la carte restaurant are, however, fully good, if you complained here you will not be satisfied! Very positive i think that in this complex all additional services and benefits, so you actually want to take, with the all-round carefree package very moderate prices have been, and will not try the people the money. Conclusion: there are always and everywhere something that could be improved upon, but it is surely only things around from outstanding be perfect, and where people for people working is perfect almost impossible! We are very much looking forward to go back and were on the flight home in the reflection with mitreisenden from other hotels very pleased and happy to this hotel to have chosen. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Eva & Michael
Total relaxation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
A beautiful and relaxing resort with good management! A complaint at night, because of water shortage in the bathroom was immediately checked and after a short time fixed! The leisure activities are good and the entertainment team offers various maintenance possibilities, is not however disturbing on, what also very positive zunvermerken is. In all areas the staff is always friendly and around the well-being of the guests concerned. Gladly again! read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Helmut
Great feel good hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2013
A very good facilities. The friendliness of all of the staff, from the front desk to to the gardener or security person was honest and not fake. Who something to moan about there was not really. Both Mohamed's at the front desk extremely helpful and friendly. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Jessica
First class service
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
It was a wonderful week at saraya hotel, the unfortunately way too quickly to end. The hotel is great and above all is the service the staff impeccable! Everyone strives to please, so that you your vacation could really enjoy. Especially the receptionist badr, who spoke german very well, is very friendly and helped us a lot, so that i am here to mention \u263a. At the beach you get also excellent spoiled. You get regularly water, fruits and ice etc. Serves, without of its couch apply. Ensure especially the nice Ahmed \u263a. What the food concerns, you should its ... expectations not too high standards. Not everything is enjoyable, but one becomes full. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Marie
Good vacation at Saraya with children
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2013
Traveling alone with children, 9 and 11. Really nice and clean hotel and good food. We especially enjoyed the Animation Team which made the trip even more pleasant, thank you Joe and the rest of the team! The transport to the Makadi Waterworld was easy, every 15 min there was a new bus. If you travel with children choose the all inclusive option, ice cream and all you can eat and drink. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Frida
Amazing holiday!
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2013
The service was great. The staff were always pleasant and accommodating. There was entertainment both during the day and in the evening by the hotel's awesome Animationteam. The food was very good and varied with different buffets from day to day. They had two pools, one of which was intended to relax. By the pools you could be served drinks and snacks at specific times. This is a hotel that is great for both families and friends! read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Emma
A very nice and pleasant stay!
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2013
Thank you Saraya for a wonderful week! The hotel was very clean and nice, beautiful surroundings. The staff was the most friendly staff I've ever met. Also a big thank you to the Animation team, with Joe, Shiko, Karolina, Sandra, Mika, Elena, Casper and everyone else, They were fantastic! They were all really nice and friendly and evening programmes were a blast! Even though the food wasn't the very best, the rest of the things weighed up for it, and overall it was a very pleasant stay! Hope to see you soon again! Regards from Finland :) read more
  • Room
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Per
Super holiday in the winter time
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2013
It was a plessure to stay on this hotel and the service and facilities were on top quality. The staff was very helpfull and always smiling and frindly. The overall athmosfere was with a touch of humor. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Maria
The best holiday ever
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2013
Sa-sa-saraya, thank you for making this the best holiday we have ever had. We would love to come back. The area was fresh and clean and the staff was very kind and funny. The hotel had a perfect location with short way to the beach and several pools in the area. The Animation Team was also great with their different activities and entertainment. A special thanks to Joe, Mika and of course Casper. Miss you much!! Greetings from Norway read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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