Hotel El Castillo(3 stars)

View on map

Average rating

23 hotel reviews

    Rating by categories

  • Hotel in general
    3.6
  • Room
    3.7
  • Service
    4.1
  • Location
    3.9
  • Food and Drinks
    3.0
  • Sport & entertain
    3.4
Filters
You selected:
11 hotel reviews for undefinedsorted by travel date
Simone
Nice location, main building not for europeans
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • February 2013
The best thing about the hotel is it's location, above of the city with a beautiful view. The rooms in the main building are unacceptable (dirty, smelly towels and bed linen; plaster, the from the ceiling crumbles, cockroaches up to 4 centimeter size). The pool are to some extent from, but the loungers are mistig. In the breakfast room crawled ants on the plates and the selection and taste were rather well. read hotel review
  • Room
    2.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    4.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    2.0
  • Service
    3.0
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    2.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
  • Location
    5.3
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
Close

Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Maurizio
Wonderful location in a great region of Cuba archived
  • Recommended hotel
  • Couples
  • Other stay
  • May 2012
Wonderful location with a superb view on Baracoa, the bay and the El Yunque. Clean hotel, breakfast buffet. Mostly foreign tourists staying at the hotel. read hotel review
  • Room
    4.0

    Beautiful view, good equipment, very quite.

  • Gastronomy
    4.0

    Restaurant is closed during the low season. The bar and breakfast area were nice. Breakfast buffet had a limited, good offer of food, espresso, hot chocolate and juices.

  • Service
    4.0

    Nice service at the bar, the reception was kind of less interested in tourists. Room cleaning was very good. After protest because of lack of warm water in all 3 days we got a bottle of red wine as compensation.

  • Sport & Leisure
    4.0

    Nice swimming pool, well located close to the bar.

  • Hotel
    4.0

    Wonderful location with a superb view on Baracoa, the bay and the El Yunque. Clean hotel, breakfast buffet. Mostly foreign tourists staying at the hotel.

  • Location
    6.0

    Fast access to the center of the city Baracoa in few minutes. Baracoa offers a nice assembly of shops, restaurants and casa de trova. Wonderful excursions to do from here

Close
Ulrich
It's worth a visit archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • April 2012
Nice hotel, whereas, with the lady at the front desk talking, that you a room on the second house. This should be better, as the main building. Baracoa was rather a place where you don't beach vacation should do. A beautiful beach is approximately 20km far away. The complex is very clean and an evening by the pool with a view of the town is really great. For children not really suitable. But if you have any questions, simply send an e-mail message. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    4.8
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
Close
Hans Dieter
Hotel in castle archived
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • February 2012
The complex on a mountain about baracoa is huge. There are two hotels with rooms. I was in the older facilities. The types of people are international. read hotel review
  • Room
    1.0

    The rooms are big. There are 2 beds, tv (only flickering), a spiegeltisch with stools,2 armchair, small built-in cupboard. In the bathroom the toilet no glasses. There were only 2 towels. Warm water gave it only occasionally. The worst in the room are the windows. It klafen mostly between the frame and wall to 2 inch gaps. Fensterkitt missing mostly and it attracts the air between the frame and glass by (see pictures). There is a permanent draught. What is worse, that it thereby no soundproofing is. At 2 days were in the town feast with infernalischer lärmkulisse. Even with ohrpax you could hardly sleep.

  • Gastronomy
    4.0

    The dinner à la carte (kuban. Kitchen) was very good and cheap. As are the beverages good value for money. The breakfast buffet is just. There were only canned fruit, although almost behind the hotel everything fruit fresh grows. At the tablecloths in the restaurant the menu read.

  • Service
    3.0

    The staff are very slow and unmotivated.

  • Sport & Leisure
    4.0

    There is a relatively large pool. Loungers, chairs and tables are available. There is a large pool bar.

  • Hotel
    5.0

    The complex on a mountain about baracoa is huge. There are two hotels with rooms. I was in the older facilities. The types of people are international.

  • Location
    5.0

    The hotel is in a dream-like location. It overlooks 2 coves, the mountainous hinterland and the city. One is fast on foot in the town. The city offers actually not much. The resort has a tsunami 2004 largely been destroyed and only partly with ugly buildings made from prefabricated slabs rebuilt. The only attraction: the church is currently being renovated. It is a trip in the humboldt national park were offered; this was however because of heavy rain impassable.

Close
Daniel
Except for the view not great. archived
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • January 2012
the staff were not especially friendly and helpful. the room was not relevant to the stars! The size of the room and the view were the only Pluses. the beds, as well as the towels in the bathroom were dirty. the restaurant which was very good described was had in the evening unfortunately not more as a buffet which is not to offer especially good and furthermore also very expensive. (with regard to the quality) read hotel review
  • Room
    3.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    4.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    2.0
  • Service
    3.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    2.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
  • Location
    4.8
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Erika
Well-kept castle on the hill Baracoas archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • August 2011
An older hotel, that definitely already a bit out of the former glory and Gloria lost, but clean and nice. The staff could be a little friendlier, but overall it was a good choice. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    3.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
Close
Michael
The location is the only plus. Otherwise really bad. archived
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • March 2011
The hotel is in the years come very. Only the view is truly not from. Shabby room, bracket smell. Not beautiful... The staff tried hard. Better look to what others! read hotel review
  • Room
    2.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    3.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    2.0
  • Service
    3.0
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    3.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
Close
Christian
Great views on table Mountain archived
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • November 2010
For a stop over the hotel is good. The view is great from all. The food was not really good, but the is in Cuba Sunday definitely recommend to mostly 'is the Casa de la trova' right next to the church of baracoa. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    2.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    3.0
    Proximity to shopping areas
    2.0
    Restaurants & bars in the area
    2.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
Close
Lutz
Beautiful hotel in a great location on the city archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2010
We were on our car trip organize one night only (and night) and breakfast in this hotel. It is located on a hill overlooking the city. The hotel looks not only clean and well maintained; it is it also! We were warmly welcomed. The room are all in the direction of the bay of baracoa. One has from the hotel, the fort was built in an old (very beautiful) made, almost around-to-a view over the surrounding area including baracoa and the sea bay. Our room was in a very good condition, the furniture looked antique (colonial), were really in a ... great condition. The air conditioning was simple, but effective (we have it turned off at night because of the volume). The safe is including, but you must explicitly at the reception to the key issues. The bathroom was clean and adequate. The bar at the pool (in the evening) was really nice, the drinks tasted, the service was great. Have we to dinner and the furnishings in the room of (steep!) in a restaurant. The place has a beautiful old town baracoa, the well has been restored. Worth seeing! The breakfast was completely OK, only the coffee was as always scary (Cafe Americano = 1 bean per cup). Please note: baracoa is probably the only place on Cuba, where it also several days rain can continuously, so not forget your umbrella. We were lucky; as we arrived, it heard recently on. Baracoa is surrounded by subtropical rainforest, you should have the opportunity, you must do a guided hike in this. We were with the car (also through the adjacent small mountains 'Sierra del Purial' it is fantastic. Driver beware: in the mountains drive slowly, confine curves, bad roads, accommodating buses in to curves!. In baracoa in the direction of the North-West (to holguin/guardalavaca) runs through the national park ', Alexander von Humboldt'. Very varied and beautiful scenery. There is however a the crushed car with large potholes. For the drive from baracoa Guardelavaca (about 300 kilometer) after we have due to the bad way almost eight hours at the beginning! read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
Close
Gabor
Good hotel, great view archived
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • May 2010
Absolute highlight is the location of the hotel, right above the city and associated spectacular views over baracoa. The room are clean and well furnished for cuban standards. The food in the restaurant tasted us always very good and the bartender could definitely be craft. Next stop in baracoa is again the first choice this hotel! read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
Close
Uta
Barely tolerable archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • October 2009
The pictures on the hotel is very beautiful and it has also a great location. The was it but also already. The room are very basic but clean. The air conditioning unbearably loud. The pool could use a cleaning. Beach chairs were not sufficiently available. The coronation was the breakfast! Disgusting dirty tables, as the what it was self-service was all. The waiter spoke no english and now we us with our few words in Spanish abmühten say we want what to (it is a not what I said you could eat), he nodded and went. After a half hour ... as we asked when it is time for the breakfast, he maintained, that we are not have said what we want. So it is also nothing. Evening times have we in the town. The was always good. Recommended is a visit to the Casa de la trova. Beautiful music, nice people, good cocktails. We have booked the hotel also a half days from flight on cocoa plantation. Was expensive than afterwards because a money have always wanted out yet, but it is also 'poor pigs'. As you look so not the money. All in all we have stayed at B & Bs and ate a lot better. read hotel review
  • Room
    3.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    4.0
  • Gastronomy
    1.5
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    1.0
  • Service
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.0
    Overall condition of the pool area
    3.0
  • Hotel
    3.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
Close