Hotel Magnolia^{(3.5 stars)}

Mold, dirty, air conditioning is partly not ok.

Always the same thing and not always look very appetizing, tables weren't wiped, and plates cleared very late

Bad. Rude and dirty

Entertainment, pool and entertainment are with no complaints. Pool closes at 6 PM only. Slides at 17.30 hours.

Hotel very dirty. Room with mold and plaster fell from the ceiling. Beds not changed, large stains. Rooms are not cleaned during your stay. Bathroom smells regimental. And mold. Staff at the reception very rude. Food was an all inclusive is very easy and always the same. Beverage very often warm. Almost no German, Russian, Polish, Romanians, and so on.

Very quiet location, short walk to Centrum,. There was also very nice trolley for a few cents. Only the beach was a little far and all-inclusive it on the beach. You have to pay for. Beach chairs and umbrellas are free, though.

Thick joints in the bathroom were completely covered in mold. Also on the shower curtain were clear mold suitable for use. It did not have a power outlet in the bathroom. In the toilet yellow, disgusting lime and Urinreste. The mirror full of spots. The rooms/bathrooms were not cleaned daily, the trash not emptied daily, the balcony never and not been cleaned in a long time, as well as the balcony furniture. The beds were not made every day. When you move into the room was not flush all right, the water while flushing syringe against the wall, we complained about that at the reception did however, I was until it was time to head home were made, the floor was always wet. Once after returning from a trip the used toilet brush in hand, had the Reinigungstrupp forget. We complained about it at the reception so they sent a cleaning lady, the sink then before my eyes!!!!!!!!! With this used toilet brush cleaning ... this was the most disgusting thing we have ever happened. From the hotel depended not even an apology.

The hotel features a lobby bar, a pool bar and a restaurant. The hot food was always cold, there was always the same food, no diversity. The tables and chairs were on the change of guests never cleaned. Everything was dirty, before we sat down you had to table and chair cleaning. The floor in the winter garden restaurant was covered in The food leftovers and sticky. I've had in a long time the window frames were cleaned, dust and spider webs. The dishes, glasses and cutlery you had to look at usually clean. The pool bar was also in a very dirty and unkempt condition. There were never cleaned the tables and chairs and all food left overs were on the floor.

All the staff were without exception very rude. English at the front desk. The rooms were not thoroughly cleaned or not. Complaints were taken note of but rarely at the front desk or not at all.

The beach and the sea were very nice. Beach chairs and umbrellas are free. mats cost. The pool had about 23°. The waterfall next to the slide was totally were decorated with green algae. Free beach chair and an umbrella also here.

The hotel is located in a unkempt gardens and consists of two buildings with about 200 rooms. Overall it is a messy condition and the cleanliness in all areas leaves a lot to be desired. There were mainly Eastern Europeans under the hotel guests of all ages.

To the beach and to get to the town is about 850 meters. There is a shuttle bus commuted from 0930 until about 5 pm just right in front of the hotel. To the airport it was about 40 minutes. There are shopping opportunities in Albena or in Varna sufficiently.

Size of the bathroom

3.0

Cleanliness & linen change

3.0

Room amenities (TV, balcony, safe, etc.)

3.0

Size of the room

2.0

Atmosphere & furnishings

3.0

Quality of food and drinks

1.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

1.0

Competence (handling complaints)

3.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

3.0

Staff's knowledge of foreign language

3.0

Quality of the beach

6.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

1.0

Condition of the Hotel

2.0

General cleanliness of the different areas

4.0

Proximity to shopping areas

4.0

Distance to the beach

2.0

Transportation connection and available excursions

4.0

Restaurants & bars in the area

1.0

Other leisure activities available

3.0

Size of the bathroom

3.0

Cleanliness & linen change

1.0

Room amenities (TV, balcony, safe, etc.)

3.0

Size of the room

3.0

Atmosphere & furnishings

1.0

Quality of food and drinks

2.0

Overall cleanliness in the restaurant and in the dining areas

1.0

Variety of food and drinks

2.0

Competence (handling complaints)

1.0

Reception, check-in & check-out

2.0

Friendliness and helpfulness

2.0

Staff's knowledge of foreign language

1.0

Quality of the beach

4.0

Overall condition of the pool area

4.0

Child care or playground

2.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

1.0

Family friendliness

2.0

Condition of the Hotel

3.0

General cleanliness of the different areas

2.0

Proximity to shopping areas

3.0

Distance to the beach

3.0

Transportation connection and available excursions

3.0

Restaurants & bars in the area

3.0

Other leisure activities available

3.0

Size of the bathroom

2.0

Cleanliness & linen change

2.0

Room amenities (TV, balcony, safe, etc.)

3.0

Size of the room

3.0

Atmosphere & furnishings

1.0

Quality of food and drinks

2.0

Overall cleanliness in the restaurant and in the dining areas

1.0

Variety of food and drinks

1.0

Competence (handling complaints)

1.0

Reception, check-in & check-out

1.0

Friendliness and helpfulness

1.0

Staff's knowledge of foreign language

1.0

Quality of the beach

4.0

Overall condition of the pool area

5.0

Child care or playground

2.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

2.0

Family friendliness

2.0

Condition of the Hotel

3.0

General cleanliness of the different areas

2.0

Proximity to shopping areas

4.0

Distance to the beach

2.0

Transportation connection and available excursions

3.0

Restaurants & bars in the area

4.0

Other leisure activities available

2.0

Size of the bathroom

6.0

Cleanliness & linen change

3.0

Room amenities (TV, balcony, safe, etc.)

4.0

Size of the room

3.0

Atmosphere & furnishings

5.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

6.0

Competence (handling complaints)

4.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

5.0

Quality of the beach

5.0

Overall condition of the pool area

5.0

Child care or playground

4.0

Family friendliness

5.0

Condition of the Hotel

4.0

General cleanliness of the different areas

3.0

Restaurants & bars in the area

5.0

Distance to the beach

4.0

Other leisure activities available

5.0

- UNACCEPTABLE condition hygienic conditions (cleaning left a lot to be desired! Floor was but not swept… All types of spots, and mold on walls and floors, always again thick cobwebs, dust layer in the closet, and on the furniture, brown water, blood stain on bedding!) - bugs found - bathroom patched up a lot ( with other tiles, Bauschaum -> not very inviting) - toilet lid / glasses only sometimes attached - 3 days no cold air

The food was always cold and therefore almost inedible! Meat was scarce, except chicken. But it was always the same. Fish was absolutely unenjoyable. since it's fully with bones. leftovers from the day before were re-used for the next day, for example brussel sprouts with onions for breakfast! - "lecker" ... The tables were very slow and not carefully cleared and cleaned. Mostly had to be added them yourself.

Very rude. You had the impression that it the staff not interested, if any problems. You yourself as good as never bugs / problems fixed vigorously - only after complaining. You also wanted nothing understood as soon as there were problems ... Was very surprised about this mentality the Bulgarians. Friendliness they seem hard to know, at least the guests. As a German we get the impression, no longer wanted to be.

The activity staff gave their best and were also very nice, friendly and tried hard. They were the only bright spot in the whole "service"! The pool was the best part of the whole hotel! The lifeguard was very nice and accomodating.

The hotel apparently were quite nice and also in German, English, French vacationers. But now the impression, no longer wanted to be. Language barrier, Child policy at the back of the complex, where the service even worse work already was. Russians, Romanians, and Bulgarians is probably the guests, which specializes in the hotel and also farther. Relaxation was zero - we had never been anywhere that end eagerly awaited! I have been told that this hotel there 2 years ago was very much in order to, we had booked. But now it is, at least, not suitable for German tourists. Now only Russians, Romanians, and Bulgarians finding also on the whole resort Albena or depressions.

The location of the hotel is fine. Somewhat higher in a forest located steps (a bit, but doable ;-) can then beach, restaurants, bars, shopping etc. could be reached. For somewhat Fauleren runs regularly a trolley (fee).

Room nicely furnished with bathroom, bedroom, air conditioner, TV, balcony, minibar, safe and a telephone The rooms on the whole were well maintained!

In the surroundings there are some restaurants it's not far to the city, the cleanliness was very good attention! Only the food in the hotel was not outstanding.

The staff were ok, the rooms are clean and nicely furnished and what you are given the complaints are immediately dealt with!

animation discos, beach-pool everything was perfect and clean!

Positive: Friendly staff, the property is fine, the entertainment really great :) The beach is well maintained and a beautiful sea is there, the massages which offered in the hotel to be visited I made Rückentherapie since my stiff leave and so I cannot even better stay in my life, and start the rates are really cheap. The room is nicely furnished with you at this hotel if you leave it great shopping for example the evening before the go to sleep a little shopping tour nor turn!! Negative: The food was unfortunately not gut....es labeled is nothing but that's about it otherwise there is not one complaint about this hotel! Rgds satisfied customer :)

To the beach it was about 7gehminuten which isn't too bad and you had great shopping just the airport is about 1 1/2 hours away by car

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

5.0

Overall condition of the pool area

5.0

Child care or playground

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Disabled-friendly

5.0

Proximity to shopping areas

6.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

6.0

Other leisure activities available

6.0

Magnolia gardens, rooms are basic and fine for a couple in a room any more would be a squeeze.

Terrible throughout our stay, raw meat and served cold, we are warned Bulgarians like their food warm.

Poor and unhelpful, although the staff do speak many languages.

Pool is excellent, free pool table and the animation team do various things throughout the day.

Do not book this hotel, it may appear cheap for what you get, but we have learnt the hard way you get what you pay for, spend a little more for a better holiday.

Not good for young children, elderly or people with mobility problems.

My SENSATIONS after it was a normal hotel room. That German television available was, I thought that was a pleasant. catching in beautiful and well-kept garden. Stayed but rarely in the room (what for?) and used the room "normal". Negative point was that we witnessed on 2 days, that there is a problem with water for the hotel. Some guests probably was missing in the morning the water complete, by and smelled it "only". But that's not the fault of the hotel.

My first "all inclusive" holiday and I loved it. Absolutely pleasant and good supply of food and beverage. Ample and delicious food selection. Only at some of the offered late riser breakfast after 10 hours (until 11 hours) it's like the clean-up than inconvienience hinder have already started.

You're not in Germany and possibly due to the language is not a totally a friendly, welcoming encounter with the staff. But it is always there to help you.

And again I use the word "lovingly". Especially the evening shows on the stage (have seen 2 shows) were very entertaining. Activities the entertainers/-inside rich and good. Rich offer, but we won't necessarily sports activities were interested in. The standards of catering ,housekeeping-spot on the beach (food and beverage > S. O. ) was very pleasant!

lovingly neat hotel area with quite low buildings. From 1.85 meters you have to move from and to the head a bit. Daily room cleaning, if necessary. Rich buffets, very good meals at "all inclusive". You like always for improvements, but overall good accomodations and care. West and East European guests, you could have been German from some expectations. May be due to the size and partly missing knowledge of German friendliness sometimes may be a short.

Pleasant proximity to the beach. Very good alternative offer in the hotel with swimming pool from house 2 available (for all). The pool from House 1 wasn't so exciting. By road construction that is the Golden Sands 3 to 4 km away (I wouldn't use beach in the strict sense; is rather a large hustle with Ferris wheel and qualifying shops) is currently only about detour to reach. About 20 minutes bus ride and 1.60 leva per person per drive. Cheap and a good service. After 23 hours back only with taxi. Price: 10-15 lev, with increase 20 leva.

The rooms and the beds were very clean and every day well maintained. Hand towels replaced every 3. days (as at home one also does not change them every day). The only deficit is that the rooms are very clairaudient and one heard the cleaning ladies the whole day shouting in the corridor.

The restaurant is great for those who like to enjoy the “Best of Whitney Houston” cranked up in the mornings, at noon and during the evenings. One can only dissuade others. We sat outside when it was only 17 grad as the noise inside the restaurant was intolerable. The food was always cold and it hardly varied. 10 min. waiting lines at the hotel bar. When one came by the “bar” in the morning, everything, such as dirty glasses, were still there from the night before (bugs included)

Service???????????? is a foreign word in this hotel

The pool was filthy (see photo) and it was missing many tiles. As both of the pool bars were very close to each other, it would have been great if they didn’t play different music (of course at full blast).

4 floor building with a restaurant in the garden. With bad weather the Foyer incl. Bar is too small to seat all the guests. In September the hotel was occupied with approximately 85% English.

The hotel is located above the city center, however it is accessible in 10 minutes over a stairway ( 170 steps from which approximately half of them are half broken). Nothing is however going on there in September.

Size of the bathroom

5.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

5.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

5.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

4.0

Quality of the beach

5.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

4.0

Distance to the beach

5.0

Transportation connection and available excursions

5.0

Other leisure activities available

5.0