Carolina Mare(4 stars)

70007 Malia Kreta View on map

Average rating

501 hotel reviews

    Rating by categories

  • Hotel in general
    5.2
  • Room
    5.1
  • Service
    5.2
  • Location
    5.0
  • Food and Drinks
    5.3
  • Sport & entertain
    5.2
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105 reviews for this hotel sorted by travel date
Mary
My overall stay at Carolina Mare was amazing!
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2015
The Hotel is totally renovated and truly beautiful, with a perfect location and it’s own beach! The entrance is just beautiful with Palm Trees and a big garden, the Reception is modern and very sleek, followed by a cozy and modern Bar. The rooms are clean and have all you need for Holiday, including fan, fridge and balcony or private pool. The beds are the comfiest beds I've slept in. The Hotel has 5 swimming pools, 2 of those for children. The pools are kept very clean with chairs and umbrellas around it. The Beach is beautiful with clear waters ... and kept clean through out, there is chairs and umbrellas for everyone, so you can enjoy the sun while you tan. You don't need to take beach towels, u can get them from the front desk and swap them everyday The main Restaurant is huge and really modern too, but the most important is the quality, presentation and variety of food served every day is super. They also do Themed Food Nights and decorate the Restaurant accordingly: Arabic, Mexican, Italian and Mediterranean Nights. The snack bar was great, hotdogs, burgers, pizzas, mini pies and cheese & ham toasties. There are also two Bars by the Pools, one bar by the Adult pool, and the second Bar by the Beach more lively playing music from 10am-1am, they also have entertainment at different nights of the week with live music etc. I loved this bar Yamas-)!!!!! The animation team was amazing!!! they always trying to involve everyone into sport activities: volleyball, football, water polo zumba, aqua aerobics, yoga, Pilates, stretch. And they were always there at the evening to entertain you! I really hope that they are still there when we come back next year!! All the Hotel Staff is very helpful and friendly, always with a smile in their face, nothing is to much trouble for them, they are a wonderful team of people-) My overall stay at Carolina Mare was amazing, i do recommend this Hotel for those who are looking for a relaxing, yet fun Holiday. It is a family friendly hotel with lots of kids but if you want a relaxing couples holiday you still get that as well. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Marcela
Hotel with a heart
  • Recommended hotel
  • Singles
  • Countryside & spa
  • September 2015
One of best hotels in the area, very high standart of hotel services, food and beverages, stylish and nice designed rooms and open space areas incl. pool areas, fantastic service and very helpfull and friendly staff..definitely a good choice!! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Maja
I can recomend this hotel for everyone!
  • Recommended hotel
  • Singles
  • Business trip
  • August 2015
beautiful sandy beach,not far from the center,tastefull food,super clean rooms,amazing staff,quiet area.Is a hotel that everyone would like to come back!!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Marisa
We had a great time hotel excellent
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
the hotel is very very good right on the beach. rooms very clean and food excellent it is an all inclusive hotel read hotel review
  • Room
    6.0

    we had an excellent room with balcony with seaview from the terrace of our room

  • Gastronomy
    6.0

    the restaurants in the hotel were for special greek cuisine and the other for everyday food and once again very satisfying for different kind of food for all different nationality guests

  • Service
    6.0

    as far as service is concerned room was cleaned every day and staff very kind

  • Sport & Leisure
    6.0

    beach and pools perfect sundes everywhere

  • Hotel
    6.0

    the hotel is very very good right on the beach. rooms very clean and food excellent it is an all inclusive hotel

  • Location
    6.0

    the beach is right in front of the hotel with sunbeds for everyone outside the hotel a few shops for souvenirs it is possible to rent a car for excursion or you can walk to the centre of town of malia

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Katarína
Ideal place for relaxing stay
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Carolina is fully beautifully renovated hotel with unbelievable greek hospitality located on wide sand beach, I recommend to everybody who want discover island and spend time in quality accommodation. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Elena
Absolute romantic place to be
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2015
Fantastic place, built in front of the sea. We had an absolutely romantic holiday. Comfortable and very clean room, super friendly and helpfull reception! Amazing food. Great value of money. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Konstantinos
Spectacular holidays
  • Recommended hotel
  • Couples
  • Business trip
  • August 2015
Very nice and quiet holidays.Very good service from the whole staff.In the lobby there was wifi free suitable for my work.I had a wonderfull time in the Apollon bar with the Barman Nikos the nights i spent in the hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Slawek
Great with some little inconveniences
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2015
Great, nice hotel, clean, new rooms, in the restaurant more staff is needed. The best is a position of the hotel and beautiful beach! read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    3.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Jolanta
Awesome!
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
Hotel is family friendly. We stayed here for a week and everything went well. Staff is awesome 3 if we come back to Crete, we will definitely choose Carolina Mare read hotel review
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
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Eleni
Best holidays ever
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2015
wonderful sandy beach, quiet location,not far from the center, delicious food,very helpfull and kind staff.We want to thank Carolina M. staff for the lovely holidays.We really felt like home.See you soon.... read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Michael
Fabulous holidays in Malia town, great hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2015
close to malia town but away from the noise in a sandy beach, in a new hotel, with beautiful rooms and friendly staff, thank you Carolina read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Liam
Very good and will be coming back
  • Recommended hotel
  • Friends
  • Beach holiday
  • July 2015
i have no complaints about staff, facilities or food. i will be 100 recommend this hotel to family and friends. everyone here is so friendly and help you when ever needed i was completely sober writing this fantastic hotel for all read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.7
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Katarina
Brilliant choice of holiday and hotel destination
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
Hotel as newly renovated hotel havent offered so many real pictures so far. Therefore when we came in, checked in and get known this hotel area, we were glad we could say and express our satisfaction with this hotel and mainly the hotel area apartments. Even the hotel is big, its nicely devided into many parts of the whole entity Carolina Mare, so you can always find your own peaceful place near the pools, bars, on the beach and even in the restaurant. Nice touch of the receptionists, bartenders and mainly the animators was given to us from the beggining. ... All our requests were met with the high satisfaction read hotel review
  • Room
    6.0

    The size of the room was OK and mainly all the furniture and equipment is brand NEW.

  • Gastronomy
    6.0

    Restaurant was very well taken care of and the meals were always very well prepared.

  • Service
    5.0

    Staff was very pleased and I would like to point out the Animators who were from all different places from the Europe. Not only for the kids but also the animators for the adults.

  • Sport & Leisure
    6.0

    The best advantage of this hotel was that all the pools, room pools were nicely spread all around the area. Therefore you never ended up with no place where to go to swim or just like to take a chill. Never crowded in the pools. These pools you never see on pictures which are available on the web. But Carolina M. has them. Really nice spreading of all guests.

  • Hotel
    6.0

    Hotel as newly renovated hotel havent offered so many real pictures so far. Therefore when we came in, checked in and get known this hotel area, we were glad we could say and express our satisfaction with this hotel and mainly the hotel area apartments. Even the hotel is big, its nicely devided into many parts of the whole entity Carolina Mare, so you can always find your own peaceful place near the pools, bars, on the beach and even in the restaurant. Nice touch of the receptionists, bartenders and mainly the animators was given to us from the beggining. All our requests were met with the high satisfaction

  • Location
    6.0

    really enjoyed being outside of the city centre and being in the local area with the spread of local beaches....

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Justine
Super
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
Amasing, the personel on the beach is really impressive, the general quality of the hotel is really good, we are really impressed, we never seen that in France. It is really a good hotel, whevery one is nice and this is important the cook is really good. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Antonio
High recommended!
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2015
Hotels staff made my holiday, especially Lifeguard, which was always welcoming us on the beach and taking care about each visitor. Hotel is beautiful and modern. Food is delicious and sea is fantastic! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Rossella
Fantastic hotel on the beach
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
We had a fantastic holiday from the beginning of our stay. Wonderful room with a spectacular view of sea andò pools. The food very good and varied. The kids have a special area to eat with special food. The beach is just in front of the hotel with sunbeds etc. Room cleaned every day. We will certainly go back again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Anna
Super hotel
  • Recommended hotel
  • Friends
  • Beach holiday
  • September 2014
Great hotel We love this hotel for many years now; we have always the best holidays, 16 years in á row!! CAROLINA MARE, the new name from the hotel, before it was Phaedra beach. This year I see many things are change, and all in positive way, the all-inclusive is perfect you can eat the whole day if you want and drinks also till 23:00. Evening diners are great they have themes, Asian, Arabic, Fish, and Mexican Buffet. They are very busy with rebuilding the whole place and what they did already it is beautiful! Many years ago this ... hotel was built on the beach, so it is perfect for children no busy roads, á lot off beautiful pools and á big long and sandy beach, if you want you can get each day fresh beach towels, you have to pay 10 euro deposit It is also perfect for people in wheelchairs. The hole staff off the hotel are lovely people, from reception, breakfast, lunch, diner, behind the bar and even the cleaning lady’s and the mechanics, the staff will always give you the feeling that you are very special for them ! Your room will be clean every day! Every evening they have at the pool bar something to do, Disco, Greek night, Hawaii night, Black and white, Manager Cocktail … etc. So you want a great holiday go to CAROLINA MARE!!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Mary
Best place to spend you're holliday
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
We come to this hotel (formerly Phaedra Beach hotel) for more than 15 years now and It was always like coming home so we where very curious how It was now. Well It was great!! Most of the hotel was already renovated and the rest will be done next winter. We had a great holiday! The food was excellent with a huge variety of different dishes, for breakfast, lunch and dinner. The staff were very friendly, polite and helpful. The beach and the sea are absolutely awesome and the pools are great, we were there every day. Towels are for ... 10€ deposit and can be changed even during one day. There are 2 bars. Smaller much more calm and the bigger where the night program takes place. Every day there is another program - Greek night, Discoeverybody choose. Both are really close to the beach. All inclusive offers nice variety of beverages(from soda to Cuba Libra). And staff is really really really super kind, funny and pleasant. All inclusive provides also snack bar from 10 am to 5pm. You can refresh yourself with vegie or fruit salads and little snacks like sandwiches or pizza. Ice cream with toppings and cold water also included. There is also possibility to take dinner à la carte witch is good, composed of local Greek meals. You can also order VIP Breakfast or Lobster dinner. The rooms were cleaned daily and left spotless, beds made whit precision, It’s obvious they take pride in their work. So I can say one thing for sure. It was still like coming home and we will go back next year!! Missing everybody and the place already!!! read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Jill
Fabulous stay
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
Very good hotel with friendly staff (speical metion to Eleni on reception, George in restaurant and Nikos in bar). Excellent location right on beach. Loved our stay the food was very good (better than some 4star plus we have stayed. Chinese evening gorgeous. A la Carte restaurant lovely set almost on the beach. Excellent value for money and improving every day. Would not hesitate to recommend for people travelling wth children. read hotel review
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Jarmila
Family holiday on Crete
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
we choose Carolina mainly because of location, close to the airport and in quiet surrounding. we were surprised by service and quality of food. also the guests there were frm different countries but it the holiday were in peaceful atmosphere. read hotel review
  • Room
    6.0

    Room ddeserved more then 3star, for sure. Beautiful interieur and unique type of bathroom. We had sea vies, and i really felt like on beach holiday just after waking up.

  • Gastronomy
    6.0

    We loved the food! It made us fat! Fresh, simple, Greek! Sometimes we miss bigger offer of fish, however, we tried another kinds of food.

  • Service
    6.0

    Staff in Carolina is extraordinary nice and smiling. THe service mainly in restaurant was brilliant. There wasn´t problem with anything. Room were spacious and cleaned every day.

  • Sport & Leisure
    6.0

    we miss more pool activity, but moreover we spend our time on the beach

  • Hotel
    6.0

    we choose Carolina mainly because of location, close to the airport and in quiet surrounding. we were surprised by service and quality of food. also the guests there were frm different countries but it the holiday were in peaceful atmosphere.

  • Location
    6.0

    Carolina is hotel on the beach. We didnt miss noisy center, we had 2 supermarkets just few steps from hotel gate. We had a lot of offer for excursion taking part mainly in east of Crete.

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