Mercure Hotel Freiburg am Münster(3 stars)

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Average rating

55 hotel reviews

    Rating by categories

  • Hotel in general
    4.7
  • Room
    4.8
  • Service
    5.0
  • Location
    5.7
  • Food and Drinks
    4.8
  • Sport & entertain
    1.5
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32 hotel reviews in Englishsorted by travel date
Andreas
Optimal location for business trips
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • February 2013
A really good hotel for business trips. It is very centrally situated to in the evening also quickly private things can do. Is located directly on the Stadtpark and the Schlossberg. Mostly you get as alone traveler a large double room. The breakfast buffet is plentiful and good. Per stay you can as le club accor member even free in the gym next door guests. Parking at reduced prices are right on the hotel possible. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Monika
Price-performance and location very good
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • November 2012
A great hotel, just a few minutes walk from the Münster away. We have a superior room booked. The only negative, the double -bed was relatively small/narrow. The parking with the kongresskarte was reasonably priced for a city reasonable The staff were very friendly and helpful. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Achim
Good value for money with great location
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • November 2012
The hotel is a bit outdated already, nevertheless is worth for cleanliness and fine. The staff strive, to make the stay as pleasant as possible and are all extremely friendly. The location directly at the city center is optimal. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Katrin
An ageing hotel with good breakfast
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • November 2012
The hotel is probably already somewhat older, which especially at the carpets in the courses and rooms noticeable makes. In my floor it smelled during my stay strongly of vomit when I arrived, which through a large although cleaned, but strong riecheneden stain in the hall and in front of the lift confirmed. The rooms are adequate size, the bathroom was probably teiltweise renovated, since the tiles the outlines of the old sanitation facilities are visible. The center is just a stone's throw away. The best about this hotel it was wonderful breakfast. Both the beautiful breakfast room (contrast to ... rest of the hotel), as well as the wide choice the food was positively surprised. The staff there was very friendly and attentive. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
  • Hotel
    2.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Martin
An average hotel...
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • September 2012
The hotel lies on the edge of the center from Freiburg and shines by good purchase-/ visit possibilities in direct proximity. Nestled in a complex of underground parking and a shopping arcade it is initially difficult, at the house to find. Ultimately, these, in my impression an average house, what the star rating Do it justice. The breakfast made a good impression, but with 16 Euro no 'sale'. Also the room price I found ' easy exaggerated'. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Stephan
Altogether good hotel, located in the center of the city
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2012
The Mercure-hotel Freiburg on Münster is very centrally located in the city centre. The whole city center, the Freiburger Münster etc. Are all within walking distance easy to reach. At the hotel it concerns a three-star hotel. Except for some minor points of criticism you can in our opinion the hotel for a short break definitely recommendable. The hotel has a bar with restaurant. Furthermore there is an attractive breakfast area ( everything on the 1st floor). With good weather there is a possibility the breakfast also on the terrace drives. The hotel is altogether very clean, also the sanitary ... installations outside the room. Small seating areas tempt to linger. The employees are very friendly and are willing to help. The hotel has altogether 6 floors (ground floor: entrance and reception area, 1st floor: bar/ restaurant and breakfast rooms, 2. the top floor: hotel room for smokers, 3.-6. top floor: hotel room non-smoking). Detailed report follows the individual points. read more
  • Room
    4.0

    Rated a 'double standard'. We had a room on the 6th floor (603). Altogether the room was fine. We had a double bed, a armchair, a desk, flatscreen tv, mini bar, credenza and in the entrance area places to put things for luggage and clothes. The bathroom was equipped with a bath with glass panel, so that also in the bathtub shower could. Should we visit the hotel book, we would go to a room with a shower questions. The room has no closet in the usual sense, but over shelf space and a bar with clothes hangers in the entrance area. This did not disturb us however. What we personally rather disturbing was, was the furnishings with carpet. For us, that is not very up-to-date and not hygienic. Also would have the room once again freshly painted,. Directly upon arrival we had a small broken in the bathroom notice, we immediately reported ( toilet-seat broken). Unfortunately this damage not as advertised on the next day fixed. Since we only 2 nights had booked, we could with this defective really good manage, even if we it unfortunately found, that this promise was not kept. From the above reasons 2 points deduction for the room. For 2 nights it was but reasonable overall.

  • Gastronomy
    6.0

    The hotel has on the 1st floor a bar/ restaurant and the breakfast premises. Here we can the bar and the breakfast rate: the opening hours of the bar in the room in there present hotel brochure be inspected. There were the usual drinks ( soft drinks, wines, sect, beer from the barrel, but also very delicious non-alcoholic and alcoholic cocktails). You can sit inside (non-smoking) and outside on a small, sheltered terrace ( smokers; with very comfortable corners). The young man of the in the bar works was very friendly, but partly also very hectic. Tip for lovers of cocktails: the Havanna special we liked it very much :-) The breakfast was clearly -next to the central location of the hotel- the more 'highlight'. We have ourselves' luxury' retreat in the hotel for breakfast (costs: 16,00 Euro p. person and day; you can directly at arrival at reception to book). There was everything that you could wish for ( different kinds of bread and rolls, various juices, types of tea, various kinds of mineral water, scrambled egg, bacon, sausages, cakes, salmon, a variety of marmelade, different quark dishes, a wide choice of sausage and cheese, different muesli, various cereal etc. etc.). Everything you can certainly not behave. In short: we did not regret it the breakfast with booked, even if you in the town certainly cheaper for breakfast. Unfortunately has the weather not with played and therefore we could not on the terrace breakfast. But the whole thing an abort done: the large breakfast room is very beautiful and comfortable designed.

  • Service
    5.0

    The hotel staff are very friendly and accommodating. Especially the with the staff in the breakfast room noticed. Unfortunately we must take a star off, as we in our room (603) a small broken in the bathroom have identified, and this will be charged on the day of arrival at the front desk had announced. They promised, that the damage on the next day fixed should be. Unfortunately it was not complied with. We have then again on the next day ( day of departure) stressed. It was very apologetic, but as mentioned the real damage was not fixed. The otherwise very friendly, service-oriented behavior of the hotel not fit.

  • Sport & Entertainment
    0

    The hotel has no pool. But there are in the complex a fitness studio ('fitness first'), which by the hotel guests to favorable conditions can be used. Since we didn't use, we did not review when you leave. For travellers with children mentioned, that it on the 1st floor before the bar a 'play-station' is, that can be used. Otherwise couches there various board games and books for use.

  • Hotel
    5.0

    The Mercure-hotel Freiburg on Münster is very centrally located in the city centre. The whole city center, the Freiburger Münster etc. Are all within walking distance easy to reach. At the hotel it concerns a three-star hotel. Except for some minor points of criticism you can in our opinion the hotel for a short break definitely recommendable. The hotel has a bar with restaurant. Furthermore there is an attractive breakfast area ( everything on the 1st floor). With good weather there is a possibility the breakfast also on the terrace drives. The hotel is altogether very clean, also the sanitary installations outside the room. Small seating areas tempt to linger. The employees are very friendly and are willing to help. The hotel has altogether 6 floors (ground floor: entrance and reception area, 1st floor: bar/ restaurant and breakfast rooms, 2. the top floor: hotel room for smokers, 3.-6. top floor: hotel room non-smoking). Detailed report follows the individual points.

  • Location
    6.0

    The hotel scores first of all with its central location: the center and sights as the Freiburger Münster are all in a few minutes on foot to reach. We are by train arrived and from the train station a taxi to the hotel taken (costs: rd. 8,00 Euro). There are shops plenty of in the immediate area, because the hotel just a few strides from the pedestrian precinct away. The hotel building itself is part of a small purchase-passage with attached parking garage. We are with the train arrived, but for the hotel guests there are the possibility at the front desk appropriate day park-cards to buy. Far there are in the immediate area numerous bus stops and you the possibility the entire city with bus/ tram to explore ( we have a group -day ticket for an additional charge of 9,90 Euro in/out privileges and could thus the whole day by Freiburg drive). These tickets are available for example at the stop 'victory monument' just round the corner from the hotel. In short: the hotel is in a very good location and centrally located. Because we at the weekend were there, it was in the evening and nighttime hours partly somewhat loud. In the immediate area of the hotel there are 2 cocktail bars.

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André
For a short visit in Freiburg the hotel the square
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • June 2012
Gladly again at any time. We can only recommend this hotel. The direct proximity to Freiburger Münster, the city center and the Schlossberg leaves nothing to be desired. Whether shopping, hiking, Cycle, food or whatever, the hotel's location is magnificent. The staff are very friendly and stands in any case advice and recommendations available. The breakfast buffet is plentiful and offers something for everyone. Our room was on the 4th floor and had unfortunately no balcony, as the views right on the Stadtpark and the Schlossberg was excellent. With closed windows one heard no noise by street or neighboring pedestrian ... precinct with restaurants, bars and cafes. The entrance to the public parking garage was well signposted, however the parking by the public use far away of the hotel entrance. On the separate Parkhauskasse we have our parking ticket in a 2-day ticket moved (25€ ). read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Gabriele
Everything was good!
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • April 2012
For business or for a city break the hotel is very suitable! The staff are at any time very attentive and constantly friendly. The rooms are very clean and spacious! read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Simone
Super value for money, more than 3 stars
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2012
Perfect for city trip, hotel from the outside not so nice, but the room (even with desk chair and sofa seating possibility) really reasonable, large enough and clean, but unfortunately without a balcony. The breakfast was great, very rich selection, always refilled. Something there for every taste and always and everywhere friendly staff. The location at pedestrian precinct and Münster is not to beat, the window resound perfect noise from the street from! In Freiburg we would the Mercure the Münster anytime again book! read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Sebastian
Good city hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2012
Good city hotel a two minutes away on foot of the historic part of town from Freiburg. The location of the hotel really impressed us. In the garage you can at a reduced charge. Our room was comfortably furnished, and we had a wonderful view on the historic part. The breakfast was charged separately so we did not try it. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Sandra
Ideal for a city trip very central location
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2012
Outside not a nice hotel. Signs of the underground parking for the hotel was insufficient. Within walking distance of the shopping mile is very good in two minutes reachable. The room was nicely furnished, unfortunately, no view as it is only a walls of houses was. read more
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
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Alex
Central but old
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • December 2011
The location is class. Unfortunately the hotel is very outdated. Straight the bathroom is affected. Large breakfast area. The offer the brunch itself was OK. The public garage is to use. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Hotel
    3.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Ulf
Very central location, but old building. Basic!
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2011
A centrally located hotel, but does not have a sauna, a fitness area. The hotel enchants its guests not to tempt you. It is there. Its big bonus is the absolutely central location in a famous city. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
  • Sport & Entertainment
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Theo
Pleasant, convenient, reliable
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • November 2011
We have stayed several times in the hotel, the location is still very cheap (very close to cathedral and the pedestrian zone), is directly reachable (park House entrance 'Karl construction' select, in the first basement right at the beginning a parking space, there is the elevator to the hotel). This time we had no breakfast, because we eat dinner and were not hungry. Just around the corner (at the beginning of the Emperor-Josef-street) is a Tchibo and a Starbucks, where coffee. Was, I believe, a special offer, we paid over the Accor-website 62 euros (but it was, I believe, non ... refundable). After our years of experience with the Mercure am Muenster nothing wrong, if you go into the Freiburg city center want. We always choose then, if there is a price to offer, this hotel. read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Frank
A top Mercure
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2011
A great hotel-everything Mercure, what you need for a city stay, friendly staff, quick check-in, rapid help with our questions, very good location, right in the center of the city. A very good breakfast buffet, on the summer terrace possible. We felt comfortable and can only recommend the hotel. Furthermore, this Mercure is completely renovated, because everything seemed new, the bar, the restaurant and the rooms-everything was modern-the feel-good factor is given to one hundred percent. We love to stay there again. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Heinz
Centrally located Hotel in order to explore Freiburg archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • October 2010
Centrally located Hotel in order to explore Freiburg. Friendly and helpful staff. We felt very comfortable there. The city center of Freiburg is directly in front of the hotel and an underground car park is available. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Detlef
Good Standard Hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • September 2010
good city hotel right at the center Location, if you arrive by train and not easy to walk, should take a taxi/bus to the hotel, the hotel is in Feiburg to reach everything, read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Katharina
Bit expensive, but it is worthwhile! archived
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • August 2010
It is very centrally located and you don't have to take the train to anywhere else. A maximum of five minutes from the cathedral. A park is also nearby and the Black Forest. The staff was friendly. And as we have said, that we have moved from a smoking room into a non-smoking room, we immediately got one. Everything is around the corner. A bakery, a health club, restaurants, Barber, drugstore.HCLFHLThe breakfast is for the price not for everyone, but it at least once it is worthwhile to pay this price. The breakfast is just great.HCLFHLThe staff is ... friendly. The charwomen deseam thoroughly and were also friendly.HCLFHLMinibar, not small, but the tv is not the newest, but it works.HCLFHLThe furnishings are modern, except for the fact that there was no real closet. but only a clothes rail with clothes hangers and that there is a carpet, thing that bothered me a bit.HCLFHLOtherwise everything was great-) read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    3.0
    Child care or playground
    3.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Jutta
Insolence archived
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • August 2010
Price/performance ratio is not right at all. For the price, without breakfast an insolence. Breakfast is not included in the price and for the parking had to be paid extra. Rooms without cabinet dirty carpet, hair in the bathroom from various previous users. Rarely found one bad mattress.HCLFHLFront desk understaffed with long waiting time. The only good thing was the central location. But never again. read more
  • Room
    2.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    2.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    2.0
  • Service
    3.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Friedrich
Service grade 6 archived
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • July 2010
A coworker of the night is not in a position, in the right room check in... the handling of the computer is not familiar. Poorly planned reservation and reservation arrangements are not be kept. An underground car park the urine stinks, a maid, despite the do not disturb sign comes into the room, no priority option because the Hotel is located in the middle of a walkway, incompetent staff at the FP! The rooms were only partially renovated, and so on. sad love Accor group! read more
  • Room
    3.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
  • Service
    1.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
  • Sport & Entertainment
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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