Hotel Al Bustan Rotana(5 stars)

Casablanca Road, Al Garhoud Road Show map

Average rating

51 hotel reviews

    Rating by categories

  • Hotel in general
    5.2
  • Room
    5.2
  • Service
    5.0
  • Location
    4.2
  • Food and Drinks
    5.1
  • Sport & entertain
    5.3
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12 hotel reviews in Englishsorted by travel date
Steffen
Great hotel
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • October 2012
Had a premium - room for 3 adults over FTI and was once again from FTI disappointed... The room was not really larger than the standard room, for 3 adults definitely too small, there is no extra bed for adults! After a conversation with the manager there was a upgrade to a suite, this is what I call customer focus! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    4.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Markus
Dream holiday in Dubai in great hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • July 2012
Super days in Dubai in a hotel, which leaves nothing to be desired, great service from the housekeeping to the bell boy, great room that looks great, beautiful pool to refresh, had only booked breakfast, great breakfast buffet, great restaurants in the hotel for dinner, were in Benihana (Japanese-show cooking of the finest quality) and in the blue elephant (Thai) and were completely contented - 40 €per person with all drinks! Hammer! Shop in Dubai Mall great! Definitely visit should be on the fountain in the burj Khalifa is really top! Visited the lounge atmosphere in burj Khalifa in the ... 123 floor - highly recommendable - one erpart the Liftkosten, and can drinks convert, a cocktail about 15 €and beer about 10 €but the atmosphere great! The must allow! Otherwise walk through the only Armanihotel the world! In the non-smoking area the lounge also has a great view of the fountains from above! The fountain we from 18 o'clock every half hour started! In the dark does it even more! Tip: in Dubai Mall in Schnellimbissrestaurant Fridays on the terrace one has a Wahnsinnblick to the fountain! Otherwise you should one of the water parks in Dubai visit, we stayed at the wild Wadi, we liked! Entry about 40 €per person read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Tom
excellent hotel, you are a guest and not a number
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • February 2012
better than expected was the hotel. Is located in vicinity of the airport, but in the 2 weeks we only heard 4 planes. clean and well-kept hotel, very friendly and helpful staff. room is large enough, could be a little more but not a problem. We had a Premium room ground floor with immediate access to the pool. Nothing was missing (TV, wiki, fridge, telephone,), clean and everything worked. Wiki possible however too expensive 25 AEd/hour, unless you are in the club rotana. only negative is the light cigarettes in the room. They are all non-smoker rooms, however over ... the years the odor but stored. by the pool receives one towels without further. A nice pool bar and locker rooms with sauna and hot tub there. The pool is clean, but needs soon a small Update to one or the other tiles receive. super restaurants are in the hotel. Even excellent the best restaurants the category Japanese, Thai and grill. Can only be recommended, because local ('better Leute') food also here. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
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Susann
Stopover in Dubai
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2011
It was a very nice hotel. They all small things and each detail super harmonized together. It is very centrally located in Dubai, the hotel is great for city center and the airport. There were all very nice and friendly. And the food was amazing. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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John
Noting special
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2011
Really nothing special. Ok for one night but no more as 130 Euro besides that too expensive. Hotel reviews shows partly strongly exaggerated. Beware of nichtsaussagenden texts and 5.5 and 6 reviews. Seems the hotel need to have. ; adjusted! read more
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    1.3
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    1.0
    Transportation connection and available excursions
    2.0
    Other leisure activities available
    1.0
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Anja
good hotel close to airport
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • October 2011
We had a premium suite on a complimentary upgrade. The room was very spacious and clean. The whole hotel was very well maintained and quiet. The staff were attentive and friendly, it has all in all nothing missing. The only thing problem was, that we the breakfast on the room had ordered each morning. We had breakfast inclusive and expecting that, the fact that us a room service fee will be charged as usual with the check out we were however then everyone breakfast individually fully charged and no contact person to clarify was reachable. So we have the entire ... breakfasts twice and paid the coffee was furthermore still very poor. Lukewarm coffee, only sweet pastry eTC. What disliked: you can evenings nowhere outside sit and eat, except by the pool, but punctual at 22 o'clock closes. read more
  • Room
    6.0

    Our suite was very large, very clean and nicely furnished. The beds are of high quality, walk-in closet, large bath eTC.

  • Gastronomy
    3.0

    We ate one night in the Lebanese in the house eaten and are totally decived me. We wanted only a small something, which apparently didn't work it was cheerful served despite ours constant 'no sir'. The waiter nearly no English, the restaurant was completely Smokey and noisy. In addition were the evening very expensive, although we loudly prevented, that more courses to be brought. You wanted the simply cannot accept. All in all a total letdown. Afterwards we once in the grillhouse eaten, which was very good. Here were both the service as well as the value for money absolutely.

  • Service
    5.0

    the staff were very friendly and attentive. The English but mostly very poor. Our complaint because of the dual Abkassierens the breakfast could not be edited, because no one reachable was (in the morning at 9h ). the rooms were always clean, evenings were the beds fresh turned down.

  • Sport & Entertainment
    6.0

    the pool is nice laid out, very clean and until 22 o'clock open. The sounds of the street you can hear clearly, more than some noise from the planes. The quality of the water was regularly examined, there was always fresh towels and the sanitation rooms were excellent. Sun screens there was everywhere and at any time there were lots of vacant pool chairs. The fact is, that rather people on business trip in this hotel live, the pool was never crowded.

  • Hotel
    5.0

    We had a premium suite on a complimentary upgrade. The room was very spacious and clean. The whole hotel was very well maintained and quiet. The staff were attentive and friendly, it has all in all nothing missing. The only thing problem was, that we the breakfast on the room had ordered each morning. We had breakfast inclusive and expecting that, the fact that us a room service fee will be charged as usual with the check out we were however then everyone breakfast individually fully charged and no contact person to clarify was reachable. So we have the entire breakfasts twice and paid the coffee was furthermore still very poor. Lukewarm coffee, only sweet pastry eTC. What disliked: you can evenings nowhere outside sit and eat, except by the pool, but punctual at 22 o'clock closes.

  • Location
    3.0

    The distances to the next beach and into the city very large. For jumeira beach about 30 kilometer. We had rental car, with the taxi for jumeira beach road cost it cost 18 euros (one way ). Restaurants etc. there are however both in the hotel, as well as next door in the warehouse: Indian, Arabic, etc.. Lots of choice good pub with indoor and outdoor areas.

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Walt & Iris
Attractive, in the years come hotel
  • Recommended hotel
  • Families
  • Translated
  • City break
  • April 2011
As our flight was very early from Dubai started, we spent the last night of our trip at this hotel. Lobby is impressive, but the room, very small, the carpet was worn and old. Windows could not be opened, and the room was very dark, However, it was a coffee maker, could use the we unfortunately not more! The hotel was with breakfast, but the buffet was not used by us as well, then we ordered us a small breakfast room on s, instead of the buffet, with the statement of the reception, that the service. The small breakfast was ... plentiful and good, but it was a problem at check-out, we should pay the extra. One has the feeling, that some hotels in Dubai us always again in addition to money heaven. What us very impressed has was the evening buffet, simply class, also the service, the room made up for everything again the night before. read more
  • Room
    3.7
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
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Tabasam
Nice hotel, proximity airport, good connection!
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2011
For a short stay an ideal hotel, mIT flair for decor and nevertheless comfortable; very clean ( then some European hotel lesson from! ). Lies near the airport, offers shuttle bus in the next mall (Deira city center) and from there you can into town/ food/ sights. The pool area is nice, convenient to a few rounds to turn. The essaal is nicely furnished, clean, variety at the buffet, however tasted not always really very good, partly also not very fresh (tough) and the in the early morning- room for improvement! But you can nevertheless very tasty breakfast! We would ... come again! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Sabine
Top hotel archived
  • Recommended hotel
  • Families
  • Translated
  • City break
  • September 2010
We believe it is difficult to get a better hotel outside Dubai's to find. It was simply class, we were very pleased and can only recommend it. It is no normal vacation hotel, more of a business hotel, but also there you should get a time. No crowds at the pool and buffet, no crowds of tourists available. Was really a gem. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Holger
City hotel near airport archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2009
Nice Statdthotel very close to the airport (<five minute. Taxi) location. The hotel staff polarized, partly incredibly attentive service (above all in the fitness center and restaurants), then extremely poor and unfriendly service from reception and concierge despite tip. Over all an experience to see still here to dine and spend the night, especially to be highlighted is the piano bar, as well as the breakfast buffet with a selection and ending my favorite: the blue elephant restaurant in the hotel, it are five different restaurants and partly even theme buffets weekly between 40 to 70 euros per person including ... drinks. Highlight for me were also the aquatic activities with the head coach of Al bustan rotana, Ronald Guiao, it is three light courts. To the beach it is about 20 minute, the hotel offers a private transfer, entrance to the beach 20/p. p costs. Otherwise it gives free transfers to the example Deira shopping center. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    3.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.3
    Overall condition of the pool area
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Peter
A very nice hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2009
The hotel was located in the immediate vicinity of the airport. It was very beautiful. However if one entered the lobby, then one was impressed by a beautiful fountain. In the evening there was a pianist, who played live music there. The hotel gave much attention to cleanliness and friendliness. read more
  • Room
    6.0

    The rooms were spacious, clean, very good and functionally furnished. The furniture was timeless, the air conditioner effective, the safe worked. Besides one could prepare coffee and tea himself. Per person and day 0.5 an l bottle water was offered. The flatscreen TV offered two German channels (ARD/ZDF).

  • Gastronomy
    5.0

    In two of the three nights, when we were in the hotel, we experienced unique service at breakfast. The rich selection was indescribable and only difficult to be exceeded. On the third day the service was very scant, since we had to wait partly up to 10 minutes for coffee or the plates were cleared (at the time three waiters were working; if a waitress was working, then the service was clearly better. We did not know why). The offered meals were excellent and really unique. We did not eat any further meals in the restaurant.

  • Service
    6.0

    We were received by a young lady receptionist, who led us also to our room and showed us all possibilities in our room. We had never experienced that until now. If we wanted something, then that was promptly fulfilled. The hotel had excellent service and made much possible. The concierge unfortunately had no information about the bus and metro connections. He always wanted to order a taxi.

  • Sport & Entertainment
    6.0

    The pool and the pool landscape were very clean. The hotel had an excellently furnished and well-kept gym (opened from 6am -10pm). Besides one could play tennis and squash here. The hotel offered beyond that massages and a spa area, which we did not use.

  • Hotel
    6.0

    The hotel was located in the immediate vicinity of the airport. It was very beautiful. However if one entered the lobby, then one was impressed by a beautiful fountain. In the evening there was a pianist, who played live music there. The hotel gave much attention to cleanliness and friendliness.

  • Location
    5.0

    It offered many possibilities for activities. From the hotel a free trolley was offered to the Deira city center (a store mall). Besides it was not a problem to drive however to Gold Souq with buses. In addition, further possibilities when using the metro (from the Deira town center). It was very much fun to drive with these means of transportion. Whoever preferred the boring variation, could order a taxi at any time from the concierge. Dubai offered so many possibilities, so that one could always find something.

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Mirco
Good Airport hotel archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • September 2009
The Al bustan rotana is a airport-hotel/business hotel-no vacation hotel. It belongs to the leading hotels of the world. The lobby is very spacious and open plan, a variety of restaurants are located in the house. A tip part: several times the week is it a Thai buffet in the blue elephant-very tasty with a huge selection. Drinks including. The pool is simply decorated, with pool and fitness club in the building next door. Tennis courts are also rented. The room are very comfortable, the bathroom in the years come but something still absolutely okay. All in all for a ... stopover or a business-great hotel! read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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