Hotel The Royal Suites Yucatan by Palladium^{(5 stars)}

Size of the bathroom

5.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

4.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

5.0

Competence (handling complaints)

5.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

4.0

Quality of the beach

6.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

5.0

Distance to the beach

2.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

5.0

Other leisure activities available

5.0

Size of the bathroom

6.0

Cleanliness & linen change

4.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

6.0

Atmosphere & furnishings

3.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

3.0

Variety of food and drinks

5.0

Competence (handling complaints)

3.0

Reception, check-in & check-out

3.0

Friendliness and helpfulness

2.0

Staff's knowledge of foreign language

3.0

Overall condition of the pool area

5.0

Family friendliness

1.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Disabled-friendly

5.0

Restaurants & bars in the area

1.0

Transportation connection and available excursions

4.0

Other leisure activities available

5.0

There are royal junior suites, royal suites and the Maya suites. We had a huge royal suite, with separate living room and bedroom. It was every day cleaned well and the towels in animal shaped were placed and flowers. Very good, i think that the cleaning staff keep, that one hand towels re-used. The air conditioning is very noisy! Bathroom is in good condition, a jacuzzi of the terrace.

Royal restaurant 'el jardin' would once more royal caribbean. For breakfast very little selection of bread, extremely long waiting periods until a coffee get. If you have a Cappuccino or Latte Macchiato ordered, they won the same and we had to wait for good 15 minutes for the coffee. At the dinner little choice and always the same, one also a few of the waiters attended. But one has in the neighboring buffet extremely wide choice, it is all the louder there. But rather what to eat than peace at the empty table to sleep... The deficiency but the main courses were so good as cold, and unseasoned almost anyway. The only two good waiters were at the royal pool bar, Luis and wiliam, get 6 stars, the rest of the best no. Also in the hotel lobby you had to wait directly at the tables in front of the bar, as we, 45 minutes to one at all times asked, whether one which wants, although almost no people in of the lobby were, or you get nothing at all, is us happened...

Fast check-in, although almost too many information, not all notice. The hotel management would far royal service offer, but the service was not at all in practice. The hotel is no better than a 'regular' hotel, with large rooms and nice pool and that childless is, not more!

Relaxing balinese beds by the pool. Of course in all hotels already 8:00 a. m. are all beach chairs were reserved! And you could get towels then also no more, because you can help yourself to as many as you want. Some had 2. 10 towels, i wonder for what? There should be times the hotel solution, i think 2 stk. Per person would be enough. The pool waiters brought everything to the chairs, so you will not too much must move, some also watch then from... The private beach is at the other end the hotel, but i think not a problem if one 10-15 minutes at the beach walking, until one is there. There was worse than a walk, or? Otherwise there is also a shuttle service. There also everything to by the love fernanda serves, including mornings fruits or also various sandwiches.

The palladium resort consists of 5 hotels, although actually always 2 large hotels belong together: - kantenah and colonial - white sand and Riviera (where the royal suites are). All have a private lobby, but a large pool and buffet restaurant, as well as various à la carte restaurant. The complex is really nice well maintained and on foot everything easy to reach. Although several shuttle cars and a train through the grounds düst. Well some applies the motto, no step too much to make.

Playa del Carmen with the taxi very well in 30 minutes and costs around 15 €(fixed price). The shopping 5 ave. You should have seen. Otherwise not much was offered. The shopping center 'CENTRO Maya' you can save.

Size of the bathroom

6.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

5.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

5.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Distance to the beach

5.0

Transportation connection and available excursions

5.0

Size of the bathroom

5.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

5.0

Competence (handling complaints)

4.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

4.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Condition of the Hotel

4.0

General cleanliness of the different areas

5.0

Proximity to shopping areas

3.0

Distance to the beach

6.0

Transportation connection and available excursions

4.0

Other leisure activities available

3.0

Size of the bathroom

4.0

Cleanliness & linen change

3.0

Room amenities (TV, balcony, safe, etc.)

4.0

Size of the room

4.0

Atmosphere & furnishings

4.0

Quality of food and drinks

3.0

Overall cleanliness in the restaurant and in the dining areas

3.0

Variety of food and drinks

3.0

Competence (handling complaints)

3.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

3.0

Staff's knowledge of foreign language

3.0

Quality of the beach

3.0

Overall condition of the pool area

3.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

4.0

Condition of the Hotel

4.0

General cleanliness of the different areas

3.0

Distance to the beach

3.0

Transportation connection and available excursions

4.0

Other leisure activities available

4.0

The Maya suites are very nice with the following small drawbacks. The wardrobe is too small. We brauchtem luckily in december no air conditioning. That would be a catastrophe been, since despite turbogeräusche almost no effect was noticeable. Size and cleanliness of toilet and bath was excellent. Great we found the shower in the outdoor area.

The number of restaurants is huge. The quality of the dishes is quite a bit different. In particular you miss sometimes a bit spice, which we in Mexico more than enough would have expected. Furthermore, the 'all-in' wine rather bad and all other wines you have to quite a lot of money to buy (and if one then times a rose want to buy, so is this warm and sweet-which on the menu not described was). In the room these wines also not all inclusive, but you could go on various high percentage drinks in vats kunsumieren. If they didn't like (as we), so you have the disadvantage-bad. The cleanliness and hygiene in contrast, one could only describe as very good.

The people are continuous very friendly. Almost all speak a bit of english. Of course it helps, if you a few words can speak spanish.

Entertainment and so on i can't rate. The loungers at pool and beach were more than adequate. Only the reserved beach area for the royal area was too small. The condition was very well-kept.

A hotel for people, the the nature love. The hotel is nestled in a mangrove forest. In spite of the many animals on the complex everything is very tidy and clean.

The royal (without children) the suites are a few hundred meters away from the beach, but you can at any time at any point the hotel or to the beach drive. We did rarely used, because the way on footh through the mangroves just too was brilliant (you should always a take camera!).

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

5.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

5.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Restaurants & bars in the area

6.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

The rooms were great, huge, fresh and clean renovated. The furniture was partly new, the bed huge and extremely comfortable. We enjoyed the open swimming concept not as promised, the toilet has no ventilation, it was the bad smell already extremely, especially, if you are like me with failure had to fight... And the shower is through glasbauseine from the courtyard of the building lit, however also at night, the courtyard is constantly lit, thus the light at night as well in the bedroom, we have every night with the 3. pillows from the bed stopped up. Also disturbed us the permanently lighting from the balcony, the only at 23 o'clock automatically turned off, annoying. Superfluous i found also the wine fridge, blue lit and dauerbrummer, i think everyone found annoying, the one mentioned. The jacuzzi was, of course, a highlight on the balcony, we often used, one must be a little overbearing, because no balcony really private and you top floor from somewhere safe was to see.

The royal area had its own small restaurant, the food is here well but certainly not star, you can both in the evening, as well as in the morning from the buffet or à la carte meal, the choice is themenabhängig and in the morning unfortunately not always constantly varied. In the mornings, there were the usual egg station, several types of bread, sausage, cheese, fresh fruits, mexican, international and unusual as casserole, geschnetzeltes or fried chicken... I would like to highlight the fresh juice no concentrate! , is in many hotels unfortunately not the standard. The cereals was me too few, but strangely portionsweise packaged cereals, froops, snacks and so on. , as well as the yogurt cups, not the usual bowl of fresh yogurt (it's now in the simplest bb hotel) next to the fresh fruit salad, but normal from the supermarket, as well as the milchpäckchen... A hotel, that with a high environmental claim recruits and then individually packaged, an absolute no-go! In the evening the food was mostly ok, the lobster, my husband didn't taste good, the steaks were el jardin very good, better than the steakhouse, only sometimes we got salads completely without dressing, that was our evening only one negative, the salads without dressing or spices and bad washed... Of the 9 à la carte restaurants we have three tested, the rodizio (brazilian), the ribs and more (steakhouse) and the portofino (italian) and i was really disappointed, the service was excellent the food consistently awful, the steak at the steakhouse was as tough as hockey puck and through and through stringy. In the rodizio was only the chicken edible, the rest was lousy, dry and bland... The italian was not italian, but comfortable in Mexico expect was, the food is very badly... The gastronomy get because desansonsten good dinner at el jardin and kabah (buffet in the riviera Hotel) 2 stars, my man wanted not any stars, as we the breakfast could not enjoy, reason were the 'invited' guests from the royal areas, the travel club el jardin had breakfast, it was it then already times before, that a royal guest up to 30 minutes for a table had to wait or children (adults only!) For breakfast sat. Amongst others it came to some tables to disturbances, if one or another loaded guest once said, at which meeting it was and the whole then cancel wanted, which travel club staff of course not great... , also the selling conversations and surveys about how, even during the breakfast extremely loud and made from the small private area nothing else than a loud cafeteria, in addition, that in the morning it was forced to rise early, because otherwise you either get a table, nor selection on looted buffet had and even on request the re-filling of cold sausages or butter sometimes 30 mins... From the normal coffee i would rather speak not at all, if you got, cold and more inedible...

Friendly were without exception all of the staff, but not everyone spoke english, so if you are not in the direct guest contact is, the most speak only spanish. Is however less dramatic, because you with hands and feet the rest of the world further. German we not expected, were however surprised, because one or another can be a little german. Our room cleaning was up to the last day spotless, on the penultimate day the room was in the evening at 17 o'clock not finished yet, but that didn't bother us, i use also home towels not just one day... Was on the first day our air conditioning was very loud and rattled, which but also taken care of immediately was, internet was already times more frequently no, less dramatic, because one in each lobby also free wi-fi access. In the palladium area there are a doctor and several altersabhängige kids' clubs (less relevant for the royal field, as adult only). I had during of the vacation birthday, when we from the beach came, was our room with balloons and decorated on the table a lovingly decorated cheesecake, so what i have not yet seen, was a tranches value... Great.

Entertainment there was at every pool plentifully, otherwise you could also a segway tour, water sports were offered free of charge, such as tretboot, catamaran, snorkelling equipment, kids' clubs there were 4, altesabhängig, disco was not bad, not good, the beach was beautiful and diverse, of steinküste and slightly rocky up to white powder sand, lots of palm trees, tons of chairs, with enough shade or but also much sun, actually something for everyone. In the royal area were Bali beds, however only until about half 10, were the beds all occupied, if you in the entire hotel no reservers finds, in the royal area it is, hot here only bettbesetzer... Is really incomprehensible, early morning 30 minutes move to the beach, bed show, then 30 minutes back for breakfast and then sleep and at noon submarine bed for an hour, or if you do not want it had simply not at all use, towels needed one not enough, was in the service included in the price, you didn't towel card as royal tourist.

The size has actually already said enough, the royal area was a small area in the complex grand palladium resort. Cleanliness was very good in all areas, the room was newly renovated and had free internet. Inclusive services next to the all-inclusive offer, private shuttle anytime, concierge service (they call it ' butler '), 24 hours room service, mini-bar stocked with 3 beers, soft drinks, water and snacks, in addition 4 1 liter bottles of liqueurs, rum, Wodka, tequila, Scotch. Large jacuzzi on the balcony, flat screen tv, plenty of cosmetics in the bathroom, which refilled daily were. The royal area had a small private lobby, air-conditioned and equipped with a small reading area, tv corner, bar (here there are delicious coffees, definitely try!) , 24 hours finger and the jetty, for the shuttle boat of the hotel. In november were loud hotel employee unusual many germans tourists present, otherwise they were all nationalities, volumes present.

The royal area is quite far from the sandy beach, but thanks to the shuttle service not a drawback, closer it was to salt water pool on a cliff. Cancun and the airport was within an hour to reach, Playa del Carmen or Tulum (the hotel is located exactly halfway between Tulum and Playa del Carmen, 30 kilometer each in both directions) with the collectivo (circa 35 mex per person), comfortable in 30 minutes. Excursions could be in the hotel complex or also with the collectivo cheaper alone make, all water parks are located on the single street, the Tulum until Cancun and every 5 minutes there is a collectivo, the one to the desired body drops, for example akumal turtles Snorkeling (recommendable) 20 mex with the collectivo and at the beach can one everything for little money rent. Tulum also. The schnorchelbucht yal ku you can about akumal reach, to akumal with the collectivo and then with the taxi, circa 5 kilometer or just on foot. Entrance on site 10 $. You can also shop on the complex, respect very expensive, for example cigarettes cost all inclusive 100 mex, the about 6 €, best cigarettes from plane to bring their own, are cheaper than from the duty-free. The hotel offers the total day enough activities, in the evening there is in one of the 4 lobbies live music, 3 abendshows and from 23 o'clock disco, you can but also for 65 $with the animators to Playa del Carmen the coco bongo drive (worth seeing!).

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

4.0

Quality of food and drinks

4.0

Overall cleanliness in the restaurant and in the dining areas

1.0

Variety of food and drinks

5.0

Competence (handling complaints)

4.0

Reception, check-in & check-out

3.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

4.0

Quality of the beach

5.0

Overall condition of the pool area

5.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Proximity to shopping areas

3.0

Distance to the beach

3.0

Transportation connection and available excursions

4.0

Other leisure activities available

5.0

Room was absolutely great. Newly renovated, always well cleaned with a huge balcony and great jacuzzi on the terrace. That was really royal.

We have both the el jardin, as well as different restaurants on the complex try it. The latter are through the bank really good with pleasant and motivated staff. The exclusive royal restaurant 'el jardin' the whole looks unfortunately again different. Also for breakfast you have to wait to a table to be brought. Disregards this due to ignorance (at the front desk were only note distributed), one of the waiters abrupt reprimanded and back after outside to the front desk asked, although in the restaurant at least 10 tables are vacant-it was? Another 'specialty', which could not see because us not, was the ' coffeegate'. It bordered on luck a cup of liquid gold to get, while breakfast and an even bigger luck, when there is the right drinks was. Questions were also rather brusque rebuffed. We in any other of the restaurants so experienced; to that extent concerns it here apparently the part of the royal service. The selection of dishes, as well as the quality was alright; too imaginative creations you should however not expect-everything rather usual. Positive emphasis is given to at this point really good quality at tischweinen or quality spirits- in the whole complex and is no specific royal service.

We come to the crux of the evaluation: in the majority of the hotel are the staff tried really hard and friendly. This concerns unfortunately not on the royal area. Here a few examples for illustration. We arrived in the evening at 21:30 hours tired and hungry and were greeted by our transfer on the doorstep the front desk sold, paid the driver and talked briefly. In the entire time managed nobody on the outside, for us to welcome, is our luggage to take care of it, or similar so we dragged our luggage itself into the lobby and were directly at the reception of a partly unmotivated and rude staff with a bunch of documents and few information. We asked, as with food moment and got the answer, that the restaurants now anyway all and we are just in the room on the menu the room service look. Five star? No, certainly not. Exactly the same we experienced also on our way back. No 'good bye', none, for the luggages care, nothing. In the individual houses is a butler are, for all the wishes of the guests in the respective house care. Our i just seen once-as he has just work made. We called him in future only 'the invisible you'. We organised by apartment. To the 'service' el jardin more under 'dining'. A sun it is in this category only because of the really nice staff at the bar and of the pool bar.

Overall really good. Private beach early in the morning already ' fully booked ', but apart from that enough possibilities to develop and exercise. Gym was being renovated and was therefore only limited, but was okay.

Over the hotel and it's facilities in general was already very much written. Therefore this review first of all on the specific ' amenities' and areas of the royal suites. First noticed: it may be absurd listen, but we were in any other area the hotel have been happier than in the corresponding royal areas. In the latter we felt in many situations as guests, rather than annoying customers. Our recommendation relates to them, whether a charge against the other hotels in the resort it is worth, what we, based on our experience with ' no, quite on the contrary' to answer.

The rooms of the royal suites area are at the far end of the hotel, why, as well as at the pool-really quiet and comfortable. One would like to the 'royal beach' you had to the other end the hotel. Obligingly for was quite small, early fully occupied and here it from the directly adjoining regular beach rather noisy. Conclusion: as royal guest you have the broadest way in the hotel accept, can but also everywhere leave.

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

5.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

4.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Disabled-friendly

2.0

Proximity to shopping areas

1.0

Distance to the beach

5.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

4.0

Other leisure activities available

6.0

Room tastefully and large enough. Mini bar was refilled daily. Only drawback: bad quality the mattresses, very soft, partly worn out.

Quantity does not mean quality! Rather instead of 6 à la carte restaurant only 2-3 and then good. The salad-bars were mostly ok, the main course a catastrophe. Help no colorful painted plates. We afterwards always the 'lowest bad' elected and the italians or the el jardin gone. The prawns were mostly good grilled. Apart from that really disappointing. To a good vacation include very good food, especially in a five-star hotel. This was unfortunately not at all. The atmosphere el jardin was evenings not so very comfortable, very light, curtains closed. Would certainly inviting enjoyable. In the large speisesäalen we were only 2 times at noon, very uncomfortable atmosphere. Was positive at the breakfast buffet the choice of different fresh juice. Tips are expected, we have readily available, if the service accordingly.

Most employees in the hotel were friendly and willing to help. For a five star hotel however still need of improvement. Especially training the waiter left sometimes to be desired. We sometime with humor, that the rotweinglas crowded given was used as a Cola-glass and the bottle of the bezel off. English were not always sufficiently available. At the breakfast buffet we had to after two weeks yet explain, what a fried egg 'sunny side up' means (and in the men, the actually only there is around egg dishes making facilities).

The fitness room is very good, mostly was not much going on and you could fully device use. Also the spa area looked neat. Some wooden pool chairs at the royal -pool were broken, but the Bali-beds are really nicely done. The non-royal -pools are huge, it has only disturbed, that some guests your drinks and cigarette (!) with into the water it... With rising alcohol-level as something next to it. We were shocked on the activities- liste' the item of the agenda 'beer drinking contest' to find...?! We are actually extra not in a hotel in Cancun went this type of clientele to escape...

The hotel is very well-kept and very tasty laid out. Especially the great flora and fauna pleased us. The suites and villas are nice to nature nestled. We had a junior suite, apparently newly renovated. The rooms was nicely big, on the top floor. Cleanliness was in the room and also in general hotel area good. Guest structure: very lots of spaniards, americans, apart from that some German, some russians. We were glad, that we from time to time in the royal -lobby could withdraw. In the' normal' lobbies (white sands, kantenah, etc.) have some guests very' at home' home (feet on the tables put, in wet bathing suit on the lounge furniture, etc.). Luckily must men evenings a long pants and T-shirt wearing, apart from that you could for certain the majority of of the guests in the undershirt and bathing slippers seen. Did not have to be...

Distance to Cancun a bit too far, luckily we had to a long and strenuous flight a direct transfer to the hotel booked (took then ' only about 1 hour 15 minutes). To the beach one arrives from the royal suites at the best with the small golf cars. Unproblematic, the chauffeurs were always nice and helpful. We never waited more than 5 to 10 minutes on one of the cars waited. Playa del Carmen is approximately 30 minutes out, exactly like Tulum. Beach very beautiful, white, fine sandy beach and (mostly) turquoise sea. On some days very many seaweeds washed ashore.

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

5.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

5.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

5.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Family friendliness

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Other leisure activities available

6.0

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Family friendliness

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Other leisure activities available

6.0

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Distance to the beach

5.0

Transportation connection and available excursions

5.0

Other leisure activities available

6.0

Size of the bathroom

4.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

5.0

Quality of the beach

5.0

Overall condition of the pool area

5.0

Condition of the Hotel

5.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

5.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

6.0

Other leisure activities available

5.0

The room is large and also very clean kept. The solution with the open bathroom is very lots of space before the washbasin, however it is for the other partner but disturbing. Instead of a huge jacuzzi on the balcony to bodies, the tons water used, it would be cleaner and cheaper been a nice sofa lacked storage space. Unfortunately there were only 2 loungers but we would have liked to outside on a chair set.

We found the food varied and good. One had a wide selection, there are also some specialty restaurant gave, the one as royal tourist in advance reserve could. The royalrestaurant we only once evenings visited. But we often ate there. Of course, it is a comfortable and you can also egg specialities from the menu.

All of the staff was us very nice and helpful. Also in the large buffet-style restaurant, where the waiters of course more stress had, we were always quick and accommodating served. Even if you on the complex on the way was, greeted all staff are friendly.

Animation we did not and were not pushed. There is very nice pool areas, only for adults. The royalpool was very nice, is however for extensive swim too small. Otherwise was the sea so calmly and clearly, the we like to stay at the royalstrand went. There is one the whole day by fernanda lovingly pampered.

The whole complex is very neat and it was constantly being cleaned. All houses are nice laid out courtyards, are however also somewhat badly soundproofed. Particularly beautiful we found the lakes and the many original nature there was. So we have lots of animals watching. Off course the hotel is with 5 hotels huge, nevertheless you can a quiet, relaxed vacation spend.

For the hotel there is a highway, so you got with the small buses fast and cheap everywhere back. Tulum and Playa del Carmen are 20 minutes away. Of the royal suites is about 20 minutes to the beach. You can but also everywhere go leave.

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

5.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

4.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Condition of the Hotel

5.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

4.0

Distance to the beach

5.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

6.0

Other leisure activities available

5.0