Hotel reviews Hotel Sultan Bey Resort - reviews submitted from HolidayCheck travellers in El Gouna

Kati

Nothing for allergiker (cats)

1.8 / 6
Hotel not recommended
Couples
Translated
Beach holiday
January 2013

Everywhere cats, also with the food! In the restaurant, on the chairs, by the pool in the whole hotel area! Hotel deserves 2 stars Hotelinnenausstattung, all-inclusive offer and cleanliness: bad Hotelaußenanlage : very nice Staff: pushy and annoying All age groups available, while we were there, there were many vacationers from Russia on site We would have in the hotel weighted, but fear, more than outsiders to be treated The travel guide from booker spoke bad german and was even from egyptians, so that we do not dare to complain. Also wanted this only sell excursions! read more

Room
1.0

Size of the room ok-cleanliness bad to that is unacceptable. The bathroom was a catastrophe from mold to dirty everything. The hand towels were full marks, with the wash not rausgeganen are. This should a hotel only than dish cloth use! Luckily we had our own towels for everyone. 2 large beds, we to a large together pushed, bed linen was clean. Tv with german channels : ARD and ZDF were not at all to see, RTL and RTL II were gerigfügig to see. The air conditioning was dirty and yellow. On the gardinenleisten were several inches dust, the runterrieselten, when we made a mosquito hunted. The mini bar wasn't part of the all-inclusive offer. After we a better room for approximately 70 €paid, we had anyhow a traumhaftschönen overlooking the lagoon.
Gastronomy
1.0

We had booked all inclusive and this immediately regret it. There was 1 main restaurant in the breakfast, lunch and dinner was served, the selection and the quality of the dishes was poor and poor. Which it to noon gave, there was mostly for dinner. If variation, then scampi and Hummer, but be paid separately had. Drinks was then brought, if the staff had desire in addition, possibly also only for dessert. For breakfast there was, coffee, flat water and juices. The all-inclusive offer of drinks began only at 10 o'clock. In other words: if you at 8:00 o'clock breakfast and the restaurant then again left, there was until 10 o'clock in the universe inclusive package to nothing to drink. In restaurantaußenbereich was full of cats, the uninhibited on the cushions of the chairs at the table set, in other words: from the buffet, there was a cat on a chair. Unsanitary and disgusting. The cushions were dirty and disgusting. Luckily we both only a slightly sharp cat allergy, the mit tabeltten to combat was. For vollallergiker a catastrophic condition. The animals were not from the staff shoos away. In spite of the all-inclusive package we had to for different pay for the drinks. To point 10 hours started the ail inclusive offer at the pool bar, no second before and also only in the pace as the waiter desire had. He had no desire the guests to operate, then you could several minutes at the bar wait. Permanently the telephone at the pool bar, thus was the waiter again and again distracted, because the telephone had the priority 1st drinks were mostly in plastic cups served, as the staff was too lazy this again gather and rinse. From 16 o'clock should snacks and pastries at the pool bar are served. This consisted of a plate of small marmalade, the of course not refilled! There were also cacao, as Latte Macciato etc. Also for all inclusive guests at an extra cost! It was a chilly day and very windy, there were no possibility in enclosed premises beverages to itself to take. The lobby bar opened only at 18 o'clock. As a bar you can however not designate, because spülmöglichkeiten for glasses there was not. Each individual glass or beverages had a extra room geholten are. Before the lobby bar in the outdoor area there were a very nice large terrace, on but a lingering was not possible. A very unpleasant and stinking smell pulled again and again on this place. Apparently was behind the walls of the hotel a garbage dump, a katzenkolake or whatever. Simply disgusting! As all-inclusive guest we felt like 3. klassige people treated felt.
Service
1.0

The waiters was lazy and annoying. I was allowed without my friend not a single step alone through the hotel make, without from the staff addressed, bit annoyed or bothered. This was nothing more with friendliness and attentiveness to do. The first days interested it not, that my friend was. German was bad until not at all spoken, but one could inform oneself with english good.
Sport & Entertainment
3.0

The pool area was great. Troubled it was unfortunately by cats by the pool and this drank! The loungers were well, the cushions but dirty. The towels, the by the pool distributed were, had the size a waschlappens, somewhat exaggerated, but with a real towel, that nothing more to do. The small private beach right on the hotel, was small, cute and more than adequate. Here praise. With a boat you could to the private beach Zeytouna Beach drive. Condition of this beach: run down, sad and pathetic and an all-inclusive offer that only at 11 o'clock began.
Hotel
1.0

Everywhere cats, also with the food! In the restaurant, on the chairs, by the pool in the whole hotel area! Hotel deserves 2 stars Hotelinnenausstattung, all-inclusive offer and cleanliness: bad Hotelaußenanlage : very nice Staff: pushy and annoying All age groups available, while we were there, there were many vacationers from Russia on site We would have in the hotel weighted, but fear, more than outsiders to be treated The travel guide from booker spoke bad german and was even from egyptians, so that we do not dare to complain. Also wanted this only sell excursions!
Location
4.0

Good proximity to airport in Hurghada Restaurants, bars and shopping possibilities only a few meters away from the hotel.

Hotel Sultan Bey Resort(3.5 stars)

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Hotel Sultan Bey Resort^{(3.5 stars)}