Grand Sirenis Riviera Maya Resort & Spa(5 stars)

Ctra. Federal Cancún-Túlum Km 256.3 Akumal, Quintana Roo-77710 Riviera Maya-México View on map

Average rating

180 hotel reviews

    Rating by categories

  • Hotel in general
    5.1
  • Room
    5.3
  • Service
    5.0
  • Location
    4.8
  • Food and Drinks
    5.0
  • Sport & entertain
    5.2
Filters
You selected:
73 reviews for this hotel sorted by travel date
Marcia
Vicious, abusive and unprofessional
  • Hotel not recommended
  • Friends
  • Beach holiday
  • July 2014
Nice venue. Large property. Many activities. Clean grounds and rooms read hotel review
  • Room
    4.0

    Rooms are okay if you are a couple; however, if you are traveling with and sharing a room with friends, the bathroom is not private

  • Gastronomy
    4.0

    Several food choices. You will find enough options for eating any time of day, however, the food is at a very basic level where taste is concerned.

  • Service
    1.0

    Very vicious and highly unprofessional if you attempt to spend your money outside of their compound and the excursions they offer. We would never have realized how much the management is at war with the local commerce had we not attempted to achieve better deals where the tourist sites were involved. Grand Sirenis offers several tours; however we found the same excursions for 75% off of their prices, so of course we took the lesser cost. From that moment on it was open season on myself and others traveling. First they tried a scare tactic telling us that the people were not real companies stealing our money, but Grand Sirenis will give us our money back just so that we will be okay. Sounds quite magnanimous, however, once you consider that their prices are 75% higher, they can afford to refund your money because they will recoup their money and more when they charge you their prices. The staff began blocking us when we were attempting to go to some of the famous shopping areas questioning us on our destination with very harsh statements. I attempted to be professional for as long as I could. I spoke to management about the harassment and let them know that I would not be silenced about their treatment. We were even put in danger as we were left in the dark by the road side on the outskirts of the property. One day we took a cab and my sunglasses feel out somewhere in the cab, but I did not realize it until they drove off. The cab was just out of earshot, but it had not left the Grand Sirenis property (large property) I asked if they would just radio to the gate and have them the cab driver leave the glasses there and I would take the trek to retrieve them. I was told by Ernesto, their hospitality manager, “We don’t’ help anyone who goes to see other timeshares”. What if that was a bag that contained my passport, or camera equipment etc. Vicious, unprofessional, abusive and not worthy of any stars because no matter how nice a venue may be, putting a traveler in danger because they wanted to spend their money with a different company will never be okay. And they could act this way because they had already received the money we paid, so now they can be vicious and abusive because good luck getting any justice once you leave their country.

  • Sport & Leisure
    4.0

    They have many activities on the property. There are several sunbeds and chairs available. They also have a towel service

  • Hotel
    4.0

    Nice venue. Large property. Many activities. Clean grounds and rooms

  • Location
    4.0

    One hour from Airport. Off the beaten path. You can find many other accommodating resorts. Get your excursion packages elsewhere

Close
Heinz
Nice area, nice staff, good food, but.
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • January 2014
I agree with the summary of Mona (december 2013) kpl. Follow. And supplement: mostly fast, attentive and friendly service of the staff + beach bar, and beach grill are a great alternative for lunch many interesting animals in the area, such as iguanas, coatis, raccoons, various tropical birds. Great tropical paths and a small Botanic Garden. very nice, large pool directly on the beach + lazy river in the morning to 08:00 a. m. drive! Great! few mosquitos, no dangerous spiders or so + whirl tub and shower in the rooms are generously limited + mini bar is refilled ... daily + safe for laptop and camera etc. big enough, but for 2 weeks 600 pesos = about 36 Euro wi-fi (wlan term they do not know.) is almost always in the lobby and in the great restaurants. In the rooms may not always. Current price 560 pesos for 14 days = about 34 Euro directly in front of the hotel on route 307 just a Colectivo bus stop (the blind anyway always on. One must then only wave and you will keep) and, for example, to akumal or Playa del Carmen for a maximum of 35 pesos = about €2.10 drive. • entrance Tulum 59 pesos = about €3.60 • ferry Playa cozumel and back 324 pesos = about 20 Euro (simple journey takes 40 minutes) in Playa at the bus station there is a Santander atm. There you can for example with Visa pesos. Fee of Santander unique 35 pesos = about €2.10 plus german bank. But overall that is with about 4000 pesos withdrawal the better course (~17 pesos, all fees included), as 16 pesos for the €(bar) in the hotel or in the shop to get. The wechselbuden before after the charges questions! • Xel-Ha (schelha ) you can directly via internet and save 10% from the admission, plus the agency fees for directions and reservation, etc. Current online price 60 Euro all-inclusive (. But it was worth it!) if it rained, then are some areas of the hotel very slippery practically kpl. Beach - and facility, such as chairs, plastic table, beach chairs, mats etc. should be renewed a very good snorkeling area, since no colorful corals and only a few tropical fish species. However one saw almost always green meerschildkröten (!) the rooms are very badly soundproofed due to the thin walls to the neighbors and because of the open architecture of the building. The rooms in the upper floors are quieter. You can Neckermann book (high floorrooms = the 3. floor! But the 2) the toilet is only by a milchglastüre (upstairs and downstairs open) oversight. There is no toilet brushes in Mexico. Until minutes august 2014 is on the beach (and especially in the spa area, northern hotelküste ) with construction noise should be expected, as there is now also a delphinarium need!? At the Riviera Maya there are already every few kilometers a 'decor'. From my point of view, the hotel management should - and i which informed rather ensure, that at the southern hotelküste (not on the beach!) the plastic was cleared away. So much trash i have never seen, and a few meters away from the beach got married. This is the habitat of many leguanen, which one can discover. At the hotel guests, it is as everywhere in the bunch of remarkable. No matter which Nation. But bite also the russian guests clearly more. And the started and ended unfortunately already on the return. A shame. Of other hotels similar reported. See the mexicans also sunday. Bottom line: actually a very nice resort. Nice, attentive staff. The selection of food etc. fits. Charming bay with mayatempel. Good starting point for excursions with the Colectivo. Room for me as a single traveller okay. See above. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
Close
Laureen
All-inclusive-carefree-package.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
This was our first holiday in Mexico and if we go back, we will book in any case also again in this hotel. It was simply a carefree holiday with fantastic service, fantastic beach and stunning excursions!:-) to be recommended anytime! Excursions could calmly without a tour guide with the collecting taxis, which constantly between Tulum and Playa del Carmen back and forth drive. Who chichen itza wanted to visit, but should run make, since this 160 kilometer inland is. I could here go go on and on, but this helps you not, there was nothing to complain about ..., so drive just itself, you must see it to believe it!- D. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
Close
Cathy
Nice hotel area.
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
In the city to go must be taken to the bus, to foot can one not there, but bus cost few commeth ofter. The hotel is very clean, the rooms are very large, the staff very nice always. Very nice beach and pool. Food is a bit always the same at the buffet, grilled turkeys, tuna but is ok. Unfortunately we have had rain but otherwise it would have been great. We like old walks in the evening and the next city not just in front of the door, but with the bus we recommend in Playa de Carmen to ... go. Very much load and at night very busy (70 pesos per person with bus = €4.30 for 30 kilometer). read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
Close
Mona
Nice hotel unfortunately with construction noise.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
The hotel area was very generous and very beautifully designed. The gardens in the area is partly from the original rainforest, what the area something special there. The beach is directly because of the hotel and is very spacious. There were always enough beach chairs at the beach and at the pool. The location is especially good for snorkeling, because right in front of the hotel's book a coral reef is with many colorful fish and sea turtles. Not so nice was the dining room in the main building. It was very big and it was always very loud. The ... predominant part of the guests were canadian. Accordingly the food at the buffet mostly american oriented. But it was still something for everyone and it was very extensive. About hiansu gave it also still 6 à la carte restaurants, the you could use. The bars and the drinks, particularly the cocktails left nothing to be desired. Even at the beach were the cocktails brought to your beach chair and there was also a coffee bar, an ice-cream parlor and a healthbar. All in all the holiday was very successful. Unfortunately we had only in the first week a lot of rain. But nobody something. Please note: at present, the spa (strand-zone) a dolphinarium built. Therefore there was during the day at the beach already repeatedly construction noise. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    3.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    4.0
Close
Christoph
Nice hotel Mexico
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • November 2013
I liked the hotel very much. Staff was friendly and helpful. Food/beverages & cleanliness were great. Good spa. Can only recommend this hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Annett
You have no 2. time.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • November 2013
For a 5 star hotel very worn and lack of basic items in the room, such as bathrobes, slippers, laundrybeutel and so on. Old tea bags in the room on arrival, the minibar only partly filled. We have in the world still no hotel, where all 3 meters on the danger of slipping pointed out and where so many vacationers with walking canes and partly with bandages and plasters, rum walked. The welcome meeting, what about 15 minutes lasted fell two people, which we have seen. When ansprechung the travel agent said one only, decent footwear and the hotel know ... you every few meters to go. The floors are already insanely smooth, if it rained and then is still fit above mopped. There are much better 5 stars hotels in the world. read hotel review
  • Room
    3.0

    The room smelled very musty and one had to first massive air. The rooms are very large, however partly with connecting door to the next room and was therefore very noisy. Sleep very limited, since disco visitors at night came, shuttle service drove. In the neighbor room was tv loudly looked, shower at night. The minibar was re-filled every day which sometimes until in the evening took.

  • Gastronomy
    2.0

    There are seven specialty restaurant, where the french with 55 American Dollar zahlungspflichtig is. Best restaurant was for us the japanese, followed by the mediterranean and mexican. The two main restaurant we hardly used for dinner, since we little found, which mexican cuisine recall could. Everything very little seasoned and the americans laid out. Drinks tasted partly extremely of chlorine, which says everything as the ice cubes manufacture.

  • Service
    3.0

    The friendliness of the staff is very variable, depending on how much you tip. The room cleaning was good, even though 2 time no towel change took place every day but very different in terms of time is concerned. Sleep was hardly possible, because of the constant early wg. The minibar knocked and the shuttle service on the course drove at night and you were from disco visitors annoyed. With complaints was very nonchalant way to not commitments almost unnoticed.

  • Sport & Leisure
    4.0

    Whoever wanted entertainment from 10:00 morning until evening loves with drinking parties at the pool bar is here exactly correct. Beach chairs at the beach there were enough even if you only came at noon to the beach.

  • Hotel
    3.0

    For a 5 star hotel very worn and lack of basic items in the room, such as bathrobes, slippers, laundrybeutel and so on. Old tea bags in the room on arrival, the minibar only partly filled. We have in the world still no hotel, where all 3 meters on the danger of slipping pointed out and where so many vacationers with walking canes and partly with bandages and plasters, rum walked. The welcome meeting, what about 15 minutes lasted fell two people, which we have seen. When ansprechung the travel agent said one only, decent footwear and the hotel know you every few meters to go. The floors are already insanely smooth, if it rained and then is still fit above mopped. There are much better 5 stars hotels in the world.

  • Location
    3.0

    The area is very spacious and has a large beach. Shopping outside of the hotel not possible, as it is very isolated. Bus stop nearby.

Close
Daniel
Much too large ☹
  • Hotel not recommended
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2013
In september 2013 we were in the hotel. Is the complex already impressive, but unfortunately it on the absolute mass tourism. The hotel area was over a huge area with several buildings. We booked with all inclusive, so you could eat around the clock, as many guests used ☺ Unfortunately, the hotel in the room with no wi-fi access so you can have only the lobby with internet connections. The hotel guests were at our time very many americans and russians also accordingly mentioned (very disappointing) and unfortunately very few germans. read hotel review
  • Room
    5.0

    The rooms were very large and clean. It was a large bed and a sofa, as well as a large closet in the room. The bathroom has toilet and even a jacuzzi (not used) and a large shower.

  • Gastronomy
    4.0

    There are 2 large buffet-style restaurant which open around the clock are. Every evening was a theme evening accomplished with various international dishes. The choice and quality was good. Unfortunately, it was when eating very loud and noisy as it is a very large room (hall) and the atmosphere was also bad.

  • Service
    5.0

    The service in the hotel was good, problems were immediately sorted out and also the service staff was very nice. English is spoken in the hotel.

  • Sport & Leisure
    4.0

    The offer at activities was large, but it was not used by us. There were several pools in the hotel were always clean. Furthermore, through the grounds an artificial river where one with tyres durchtreiben can. :-)

  • Hotel
    4.0

    In september 2013 we were in the hotel. Is the complex already impressive, but unfortunately it on the absolute mass tourism. The hotel area was over a huge area with several buildings. We booked with all inclusive, so you could eat around the clock, as many guests used ☺ Unfortunately, the hotel in the room with no wi-fi access so you can have only the lobby with internet connections. The hotel guests were at our time very many americans and russians also accordingly mentioned (very disappointing) and unfortunately very few germans.

  • Location
    4.0

    The location of the hotel is simply super. Beach was directly in front of the door only a few meters away, depending on where the room is. The first two days we were always on the front beach, but it is not recommended too many stones in the water... Rather completely to the left to the small bay is, as it is really great. To go shopping or go out the hotel not many possibilities, since you should take the bus to Cancun drive. The connections with the public transport is very good, however (at the main street and a small bus wave, that are the Colectivos- coach) these are very cheap and go to a meeting place in the city of Cancun.

Close
Yvonne
No 5 stars, still good
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2013
A very big complex with very many rooms. In june was luckily not fully booked. The guests were mostly americans and canadians, a few russians and german. The food is very plentiful and if you didn't find anything there, not to help is no more. The staff is very friendly, especially is graziela (the service on the beach) to be highlighted. Desk definitely not about agencies book! This is absolute rip-off! It is all very comfortably by collectivo and ado buses to reach. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Proximity to shopping areas
    2.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Thomas
The 2 time still good-update to 6/2007
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2013
We have already been in june 2007 here (see my review from 6/2007) It has not changed a lot. The quality of the dishes has remained even if somewhat less selection. The themed restaurants are not been improved... Except for the 'el rancho' -steakhouse in the we twice were. Excellent (fillet)-steaks) tip: book early, as always busy Wireless internet still against fee... This should now free standard. Tip: during excursions free wifis for example. In Playa del Carmen when Starbucks, mcdonald or Burger King use. read hotel review
  • Room
    5.0

    Room in good condition Everything worked. For 4 50 €(14 days) an extra charge there was room with a great view of the sea. We have made and every morning and every evening really enjoyed. Plus: no mosquitoes (too windy for the mosquitoes on the beach)

  • Gastronomy
    5.0

    Good standard for all inclusive Here each something finds.

  • Service
    4.0

    The service has deteriorated significantly. Unattentive and mostly unfriendly waiters (especially the dinner) were very unhappy. Room was cleaned thoroughly. Technical defects ( klimaanlagenausfall ) were rectified very quickly.

  • Sport & Leisure
    5.0

    They tried with activities and unobtrusive Here no differences in 2007 noted. Pools were very clean. Daily cleaning.

  • Hotel
    5.0

    We have already been in june 2007 here (see my review from 6/2007) It has not changed a lot. The quality of the dishes has remained even if somewhat less selection. The themed restaurants are not been improved... Except for the 'el rancho' -steakhouse in the we twice were. Excellent (fillet)-steaks) tip: book early, as always busy Wireless internet still against fee... This should now free standard. Tip: during excursions free wifis for example. In Playa del Carmen when Starbucks, mcdonald or Burger King use.

  • Location
    5.0

    Carribean like does not go to the beach for. The best beach in the area is mayan beach, about 20 minutes by car. Away from the hotel. On the beach one tried a 2 class should be set up. There is now a separate seashore for premium travelers is reserved. Here there are better beach chairs and sun beds. Also in the lobby for those travelers a reserved area with leather armchairs. This one received a notice of a bracelet. Everything else is remained the same.

Close
Annika
Great beach vacation in a nice resort!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2013
Grand sirenis Riviera Maya & mayan beach hotel is a huge hotel complex (approximately 900 rooms) on a beautiful and large bay. The hotel stands out with its interesting and wonderful architecture from other hotels from. Overall, we were with the condition and the cleanliness of the hotel very pleased. Due to the all inclusive food supply one must in the hotel not much money to spend. Only for tips, the safe (this leaves only weekly rent and costs circa 15 Euro/ week) and internet must one some money into account. Spa treatments and water sports offers (as jet ski) ... cost of course also money. The tours to the objects of interest can one much cheaper than in the hotel and in Playa del Carmen. In our opinion worth it for the transaction the drive to Playa del Carmen. Depending on tours organizers you will also directly from the hotel picked up. The guests were from the age structure very mixed. At our travel time were rather few families in the hotel. The largest part of the guests were english and americans, then russians and german. read hotel review
  • Room
    5.0

    We had a huge room (junior suite ) on the top floor the grand sirenis Riviera Maya hotel & spa. We had a wonderful view over the jungle. Since it was close to the roof was also with heavy rain at night but very easy to awake. General the rooms were rather badly soundproofed. The bathroom was only separated by a glass panal and open upward. Our block was very good, so that you're not too long paths to the sea and to the restaurants had (about 5 minutes each). The disco was a bit further away, so that you that the electric shuttle could use. The air conditioning cooled very strong, even at 23 degrees you could they at night better display. The minibar was daily with soft drinks, water and beer. There was a coffee maker and iron and ironing boards. The tv had a german channel.

  • Gastronomy
    5.0

    The food in the main restaurant was always really good and also diverse (local, american and a little english cuisine). There was also in the resort 7 speciality restaurants. Per week you can 3 reservations at the specialty restaurants make. It is recommendable, due to the availability, this right at the beginning of the surrounding the concierge to book. In the evening with the japanese had we 7 days wait. The japanese is particularly recommendable, also the brazilians and the steak house much. These restaurants are clearly smaller and therefore have more charm than the main restaurant with high ceilings. Whereas you in the main restaurant also mostly a place at the window got, then had one a beautiful view of the hotel and could also somewhat sea. At the main restaurant, there was also an outdoor terrace. This was however with us, because of the wind or rain, mostly closed. In addition there are about 10 different bars, in some were also small snacks. I liked the coffee bar good, this had from 10 until 22:30 open, the coffee is much better than in the main restaurant. The beach bar was unfortunately already at 18:30 already closed, so if you later on the beach wanted to drink, you had to the drinks from the lobby bar.

  • Service
    5.0

    The staff in the entire hotel was always very friendly. All waiters in the restaurant always its own area. If you with the service not so happy, you could on the next day simply a table in another area choose. The cleaning of the rooms was immaculate. The only point of criticism is in our opinion the handling of the late check-out. After this can me on the last evening only from 18 o'clock check. When we went to this at 19 o'clock asking, they told us, that the reservations only at 22 o'clock been completed, and we therefore later time should call. The we did, unfortunately, there was exactly for our room a reservation and we had that room on the next day at 12 o'clock leaving. We really wanted to on the last day still use, since our flier went only late in the evening. There were shower rooms where you after a day fresh could do, only unfortunately the safety deposit boxes in the not be used, the premium reserved for guests staying at the hotel were. Use of the internet corner was also not possible, since the cost only on a room could be booked. Of al we after booking for one day in another room asked, had this circa 330 Euro cost.

  • Sport & Leisure
    6.0

    We no animations and were rarely at the pool. The pool bars were mainly from the british and americans use and at the pool was always busy. On the beach you always still a lovely place found. The gym was in comparison to other hotels very well equipped.

  • Hotel
    5.0

    Grand sirenis Riviera Maya & mayan beach hotel is a huge hotel complex (approximately 900 rooms) on a beautiful and large bay. The hotel stands out with its interesting and wonderful architecture from other hotels from. Overall, we were with the condition and the cleanliness of the hotel very pleased. Due to the all inclusive food supply one must in the hotel not much money to spend. Only for tips, the safe (this leaves only weekly rent and costs circa 15 Euro/ week) and internet must one some money into account. Spa treatments and water sports offers (as jet ski) cost of course also money. The tours to the objects of interest can one much cheaper than in the hotel and in Playa del Carmen. In our opinion worth it for the transaction the drive to Playa del Carmen. Depending on tours organizers you will also directly from the hotel picked up. The guests were from the age structure very mixed. At our travel time were rather few families in the hotel. The largest part of the guests were english and americans, then russians and german.

  • Location
    6.0

    The hotel lies at a great and wide bay with a nice sandy beach with a few stones. Also the way into the water is in some places very rocky. But quickly to where one problem-free into the water. There are many fish in the water, so that good snorkeling. I also once a rays seen. The drive from the airport to the hotel has about 90 mins. Since we were there in a small bus (about 8 places) on the way were, one had to only a few hotel. The so-called the minibusses were to the public means of transport at the Riviera Maya. These minibuses (within 14 people) are mostly with the signature 'Tulum - Playa del Carmen' flagged. They commute between the two places back and forth and waiting people on the roadside with. The walk from the hotel to the main street is about 10 minutes. On the main street come about every 10 minutes minibusses were to past. The fare to Tulum or Playa del Carmen has 35 pesos (circa 2,50 Euro) per person and takes about 30 minutes. The drive with the taxi after Tulum us 350 pesos (circa 20 Euro) cost. In the vicinity to the hotel there was no shopping-or restaurant opportunities. Since the hotel itself is so extensive, we found this but not disturbing and with the minibusses were to one comes always fast and simply into the next villages. The hotel is by a high fence from the surrounding jungle dissevered, still have it but some coatis, waschbärten and iguanas on the premises managed.

Close
Katharina
Really recommendable:-)
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • May 2013
Great hotel with large area, very friendly staff, english or spanish one should however speak! All in all really recommendable, good value for money, we really enjoyed it ☺ read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.4
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    4.0
Close
Benedikt
Good vacation ( taucherund not diver)
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • May 2013
The hotel area was very spacious. Everything was very clean (which was possibly the racoons located ☺ ) The area is really very nice in the dense jungle integrated. What etwaas disappointing was, that wlan expensive and the safe not all-inclusive was... While we were there, there were many canadians and americans, spanish, locals on the weekends and other compatriots north of weißwurschtäquators... What i unfortunately very disappointing was, that there is no beach bar or a cosy alternative to the two rather dreary lobby bars read hotel review
  • Room
    5.0

    Rooms are for us only for sleeping and showers... Large unfortunately only a little bursts in the closet Once we had a cockroach but in such countries to be expected. Air conditioning was pleasantly 'quiet'

  • Gastronomy
    5.0

    Breakfast plentiful and good. Lunch unfortunately too rich... Dinner plentiful, i found it great, that you every evening at the bar fresh T-Bone-, rib eye steak or salmon, tuna, for example, could prepare à la carte we did try japanese and brazilian and are both very recommendable (especially brazilian for fleischesser, as excellent beef serves) Very good coco loco rum and Mojito at the bar

  • Service
    4.0

    Everyone is very friendly, only in the morning i found was the waiter more busy clearing coffee tissues... At the beach bar at the weekends when the locals were there, was esetwas to at the beach bar with wait. You could but also on the couch serve. Otherwise everything went quickly and friendly. English or spanish a little are a must. Room cleaning was without any complaint. Room service we didn't use

  • Sport & Leisure
    4.0

    On the grounds is the basis of the underwater technical world, i found very friendly, which for my not dipping girlfriend was an advantage, that the ocean boating quickly went. There was actually. No or hardly any briefings (on the large bases in Egypt takes that always everything forever) everything you need to pay in advance, which for me was new. One can with the prices act. Reefs i found very nice, but little fish, highlight are certainly the cenote and a must for divers, the colors, that light really wonderful. Snorkelling in the bay unfortunately little reef (dead) otherwise left seaweed where 'smaller' turtles also, stechrochen (1 meters durchm ), large barracuda and 2 adlerrohen the always in the bay romp. Didn't use the pool

  • Hotel
    4.0

    The hotel area was very spacious. Everything was very clean (which was possibly the racoons located ☺ ) The area is really very nice in the dense jungle integrated. What etwaas disappointing was, that wlan expensive and the safe not all-inclusive was... While we were there, there were many canadians and americans, spanish, locals on the weekends and other compatriots north of weißwurschtäquators... What i unfortunately very disappointing was, that there is no beach bar or a cosy alternative to the two rather dreary lobby bars

  • Location
    5.0

    You can go with the bus from the airport 3 hour drive if several hotels had to be driven to. The public transport links is, you have to say with the minibusses were to, the everywhere out, there are sometimes already at the entrance (that is the only fault, to the main street highly, about 800 of the lobby) and await guests. Fare was always around 20-40 pesos no matter where. The minibusses were to are minibuses with a red stripe around Tulum-pdc or turquoise to Cancun i think or orange Minibusses were to the drive and hold on the main street or even just to a stop in the towns of purely.

Close
Cornelia & Peter
Drive there and you wont be disappointed. 4 stars
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2013
Everything in the catalog, met to. It is perhaps no 5 star, but good 4. the staff's hospitality were exemplary, always a hello, all the same, if you have had seen or not. The food was always good and there is something for everyone. I would like to highlight the beach, the girls had a hard job. While we were there the hotel was not fully occupied. There were mostly americans and canadians since, a few german and russian citizens and of course local. The cleanliness was also great, our room was always tip top. Safe is not included in ... the price, costs 600 pesos for 2 weeks. read hotel review
  • Room
    5.0

    The rooms themselves are very large. Air conditioning, ceiling fan, coffee maker and mini bar are also available. The bathroom was great, jacuzzi, massage jets in the shower. On the balcony no plastic furniture, but metal

  • Gastronomy
    5.0

    We have the a-la-carte restaurants we didn't use it, since the buffet always plentiful was. There were several theme evenings. There was fish or meat freshly made, as well as pizza and pasta.

  • Service
    6.0

    The staff's hospitality was super, everyone made a huge effort. We had no complaints. As good as no one speaks german. But everybody spoke english. If you can get yourself a little anxious to spanish learning and if it only a couple words are, all. The room maids always had something from a handtowel, just great.

  • Sport & Leisure
    0
  • Hotel
    5.0

    Everything in the catalog, met to. It is perhaps no 5 star, but good 4. the staff's hospitality were exemplary, always a hello, all the same, if you have had seen or not. The food was always good and there is something for everyone. I would like to highlight the beach, the girls had a hard job. While we were there the hotel was not fully occupied. There were mostly americans and canadians since, a few german and russian citizens and of course local. The cleanliness was also great, our room was always tip top. Safe is not included in the price, costs 600 pesos for 2 weeks.

  • Location
    5.0

    The hotel is directly at the stood, about 2 hours from the airport, depending on how much hotels were driven to. There are 2 shops on the complex and a disco. We've also made several tours, are facing the street and with the collective dangers, totally uncomplicated and good value for money. Each of the drives there know by the description of catalog, that the hotel far away from the beaten track, but there are the minibusses were to or taxis.

Close
Carolin
Great, relaxing holiday!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • May 2013
Large, extensive area -2 hotels in a, lost but. If the way was too far, to walk-there are small electric shuttle. Area has many diligent hands well maintained. General clean area-careless guests spread out but also trash in the bushes, on beach etc.. Unfortunately no wi-fi internet access included, but we didn't need to miss. Many americans, canadians, but also local and other nationalities. From the ages it was very mixed. read hotel review
  • Room
    5.0

    Rooms are very spacious. By the open architecture of the bathroom, this is not perhaps for any taste- you hear all the noise. The minibar was inclusive, was re-filled every day. Jacuzzi is nice, but it took until the time is full... On the balcony spannbare clothes line for bathing suits. At least a german tv channels.

  • Gastronomy
    5.0

    A hauptrestaurtants, several themenrestaurtants -per week you can 3 free of charge. We had japanese, brazilian, mediterranean and creole. Theme restaurants were welcome alternation, if you stay longer there is. In the main restaurant there were theme evenings. There is even a coffee shop. Very great! The food we had nothing to complain about. There is something for everyone. On the beach even service to the chair. In the restaurants on the dress code to detail. At the pool the tourists also said, about to move, if the in bathing suits invade.

  • Service
    5.0

    Waiters are all very friendly (except for one-that had not even tip and still ignored-then for dessert wegsetzt and are next to the meals just in another area). Even if you not every time tip, the good mood not detract from our stay. With english one gets ahead well. With german not at all. Room cleaning was in the all in all in order. Here, the lady with a tip of course it worked even more into the stuff. In every house there is a table from the concierge. We found that good-there must one not each times to the reception. The theme restaurants book and so on. Always have an ear to lend.

  • Sport & Leisure
    4.0

    Many, many sport offers. But didn't use it. At the pool there was entertainment-music, quiz... Kids club with private pool. Disco is a little out of the way on the complex- in connection with an evening constitutional but easy to reach. At the beach unfortunately no trays for the remnants of the cigarettes, in few intervals trash cans. For putrid of course not an advantage. The cups are reusable and evenings, before closing the beach, collected. The beach chairs have i personally from the design was not so good, as a light slope on the headboard and they never completely just can.

  • Hotel
    5.0

    Large, extensive area -2 hotels in a, lost but. If the way was too far, to walk-there are small electric shuttle. Area has many diligent hands well maintained. General clean area-careless guests spread out but also trash in the bushes, on beach etc.. Unfortunately no wi-fi internet access included, but we didn't need to miss. Many americans, canadians, but also local and other nationalities. From the ages it was very mixed.

  • Location
    4.0

    Distance from the airport about 1 hour drive. Therefore, that the small 10-man-buses are traveling, you can't so often at before the hotel hold. Due to the size and depending on which you lived, is the distance to the beach also different. After Playa del Carmen (shopping and ' night life) about half an hour by public bus. These are however not so long. If you are in the evening on the way is, one must with the taxi back. But everything very affordable. Public 'buses' (collectivo) stop on the 4-lane main street in front of the hotel.

Close
Nadine
Great hotel with minor defects
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2013
I can only recommend this hotel. Although it was so big, it's not the impression in a bunker to have landed. Unusual positive i still think the free service, free mini-bar especially the you at the beach on its couch served. Also in the restaurant you get to eat wine is served. So much to the topic of service, the really always very friendly was. The room was a little tired, (although the hotel first 6-years-old is) but it is really very clean %blank%. The fitness studio has great, modern appliances and the view toward the sea and jungle. The ... hotel is really nicely laid out and so you can also relax by the large area walking. For all the not like walking, there is a shuttle. We booked with europcar a rented car and are to Tulum and coba dangers. read hotel review
  • Room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
Close
Dawn
The worst vacation ever-anything but grand!
  • Hotel not recommended
  • Families
  • Proof of booking
  • Beach holiday
  • April 2013
Sheets were stained too 4 times for mgmt to bring new ones all were stained. Food was inedible bacteria haven!!!! Cannot get any assistance with issues Pool closes at 7 You are stuck once you book they will not allow you to change hotels. Now back, no one will reply to emails and they do not answer phones Only by lingual if you ask for basic Where is the bathroom forget about a conversation. Hamburger meat was grey-set out next to hot grill Elderly beware walking long distances long waits for shuttle if you can find one..... read hotel review
  • Room
    1.0

    Smells Linens stained Room is average size not a suite like described bring frabreeze for the odor.

  • Gastronomy
    1.0

    Food you cannot eat or identify

  • Service
    2.0

    Rooms smell Language they speak very little english Do not replenish mini fridge even when you tip Ran out of toilet paper Forget about complaining they do not care, they have your money and you are stuck. Management has bad attitude if you have problems

  • Sport & Leisure
    3.0

    Beach rough-entertainment a joke not worth staying up pool closes at 7pm

  • Hotel
    1.0

    Sheets were stained too 4 times for mgmt to bring new ones all were stained. Food was inedible bacteria haven!!!! Cannot get any assistance with issues Pool closes at 7 You are stuck once you book they will not allow you to change hotels. Now back, no one will reply to emails and they do not answer phones Only by lingual if you ask for basic Where is the bathroom forget about a conversation. Hamburger meat was grey-set out next to hot grill Elderly beware walking long distances long waits for shuttle if you can find one.....

  • Location
    3.0

    Far from everything a mile to front of hotel no shuttle they figure if you get out you wont come back! 25 min to Playa de Carmen (for good food)

Close
Julia
Detailed evaluation and tips
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2013
First of all i want to say, that there are 2 hotels, the certain areas (restaurants, spa, disco, evening entertainment, beach.) Parts. We stayed at the grand sirenis Riviera Maya accommodated, although our reservation on grand sirenis mayan beach was. Both hotels were at our arrival overbooked, so actually we do no room should get (although we 4 had booked months before). To 2 hours discussion we ended up a room received. A bad start-our guide told us but with, that to first time this has happened, but some other travellers were affected. However, we were very satisfied, so ... we in this beautiful hotel could stay. You have to get on a huge complex set. But in spite of the altogether 1000 rooms got lost the masses in the huge area. The condition and the cleanliness are good. There are all sorts of guests there, both from the age, as well as from the nationalities. In april were many canadians and americans there. But also spanish, english, italian, russians and germans have the hotel visited. read hotel review
  • Room
    5.0

    The majority the room are junior suites, but there are also larger rooms-for us was the standardsuiten already huge, also the bathroom is very spacious. The jacuzzi is huge and worked well, also the sink with plenty of storage space. Between the bathroom and bedroom is a large window, in which only partly a glass panal is used (not closing). The toilet and the shower are again behind two frosted glass smooth. The furniture is our view in good condition, if also not new. Only fly in the ointment was the balcony, with a view of bushes and trails (after our assessment, this concerns a majority the room). The metal chairs and table are less inviting and please be advised light traces of rust on.

  • Gastronomy
    6.0

    Apart from the main restaurant Tulum and akumal, the connected with one another are, there were 7 restaurants, one of which (the french gourmet restaurant) in addition is chargeable. The variety of dishes was always super and tasted you could not fault it. Already for breakfast, there is everything your heart desires, from sweet to savory, many warm dishes, partially american, but also mexican style. Afternoons and evenings is the food also very varied, 3 times a week there are theme evenings (oriental, mexican, italian). There was also often salmon, mussels, krabbentiere and other seafood. The size from the main restaurant is the number of adapted, the atmosphere was still pleasant, at noon we often sat outside, there is one the sea from the distance. In-and pool area there is a snack bar, as well as a healthbar with drinks from various fruit and vegetables. Drinks were partly to the beach chair served. The cocktail menu offered all kinds of, very tasteful, depending on cocktail once more or less alcohol.

  • Service
    6.0

    The staff was always friendly and we were with the service very satisfied. In the morning is the coffee brought to the table, afternoons and evenings a glass of water poured and after another were asked. Overall the waiters generally very fast, whether with or without tips. One also a few words german, but most of them spoke next to spanish only english. The rooms were well cleaned, even if you not just every corner should. The concierge service (reservation of the specialty restaurants/spa, complaints...) Was also very pleasant and immediately taken care of, as for us in the room the power failure.

  • Sport & Leisure
    4.0

    Basically are very many possibilities for leisure activities on the plan mentioned, actually, however some activities not at all instead of (Boccia, horseshoes...). You can rent the equipment, but i do not understand how that entertainment. General were the entertainers there, but rather present as inciting, which we somewhat a pity found. The beach was very nice and nature. We have 10 o'clock still found a pool chair, so you do not adjust and at 7 o'clock squares occupied... Umbrellas and partly shady trees are sufficiently available. Also by the pool there are chairs and umbrellas in sufficient numbers. The loungers are ok, but we had seen better had. One has the choice between two ' activity pools' with swim-up bar, and a large pool. For children there was an ' kinderschwimmspielplatz' directly at the miniclub. The toilets close to the beach could partly be often need to be cleaned. The shows in the evening were very good made, but mostly tanzdarstellungen and musicals. The music was mostly of the hotel live band played and the singing was often live. Who wanted, could for the famous disco ' coco bongo ' at the entertainment book tickets. The show is very good, with 60 American Dollar (all inclusive) but also accordingly priced.

  • Hotel
    6.0

    First of all i want to say, that there are 2 hotels, the certain areas (restaurants, spa, disco, evening entertainment, beach...) Parts. We stayed at the grand sirenis Riviera Maya accommodated, although our reservation on grand sirenis mayan beach was. Both hotels were at our arrival overbooked, so actually we do no room should get (although we 4 had booked months before). To 2 hours discussion we ended up a room received. A bad start-our guide told us but with, that to first time this has happened, but some other travellers were affected. However, we were very satisfied, so we in this beautiful hotel could stay. You have to get on a huge complex set. But in spite of the altogether 1000 rooms got lost the masses in the huge area. The condition and the cleanliness are good. There are all sorts of guests there, both from the age, as well as from the nationalities. In april were many canadians and americans there. But also spanish, english, italian, russians and germans have the hotel visited.

  • Location
    6.0

    From the airport we were 1,5 hours traveling with 2 stops in other hotels. Overall the location of the hotel is great for trips (particularly on your own ) something to do, but less suitable for partiers. Akumal ('the place of the turtles') is 6 kilometer away, to Tulum one drives 20 minutes and after cobá it is also just 1,5 hours. More to excursions under tips. Depending on room is a circa 300-500 meters away from the beach, we had the distances but bigger, the Riviera Maya it is not far to walk to the lobby, the restaurants and the beach. The mayan beach is a bit more remote. The disco and the spa/fitness facilities are at the edges the hotel.

Close
Markus
Hotel and travel reports quintana roo and surroundings
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
The hotel expects the tourists in one of the two large reception areas (large) as a hangar for a space shuttle, but pleasantly cool at night as in a chic and sometimes a bit noisy train station. Note it is a bit of change in the bag to have (around 20 to 40 mex. Dollar-about 1.20-€ 2.40), if one arrives, p. s. US Dollar or Euro do it. You will be with the local buggies as well to his room saves the corridor, which of the many cumbersome americans also gladly taken into account is, if you want ... you can also walk, just takes a bit longer, because the area is very extensive. So betrayed the steles also where you are and where something (again) is content. Us was at the start not clear, why the hotel complex two name, until us without demand in the wrong resort bundled has. Briefly: the grand sirenis mayan beach and the grand sirenis Riviera Maya are different, share but all the restaurants, pools etc. Therefore, i have a picture of the hotel set here. Like to see is the grand sirenis mayan beach rather on the beach but a bit further to the main restaurant or to the reception area away. You can have it at the different color on the menu see. I would recommend this part also recommend. As a guest here already reported, the hotel is very badly soundproofed, by the building method, plus a slamming as you from the middle ages knows. Since the small taxis only on the ground floor drive can/may, would be the choice for the 1 or 2 floor not bad, this applies to both resorts. General cleanliness is ok for such a big hotel is extremely good, a whole army of cleaners, horticulturists and waiters in this resort and were all very polite and accommodating. Against a small tip also elephants out of towels on the bed folded or the waiter is extremely courteous during the next visit, otherwise no elephants. The complex is surrounded by a jungle scenery, particularly evening with a walk particularly beautiful looks. In the morning you can hear lots of birds from the trees twitter. There are also many ecksen and some racoons by the hotel complex(very sweetly), but you can see no spiders, schlnangen, mosquitoes, perhaps also, because employees during the day with breath vernebelungsgeräten on the backs ensure, perhaps the but also fright before the bad dressed americans or canadians, the for dinner with flip flop and swimming trunks to eat appear. Well there remains which at least the sight saves. The hotel complex is from the no. City Playa del Carmen circa 25 kilometer and vontulum about 30 kilometers away. There is a minibus from the highway, around 10 minutes away on foot. Costs circa 5 US Dollar they told us. The quality the meals we found very good, both breakfast, lunch, as well as dinner, the quantity is american laid out, but one didn't need to 5 plates dishes at once. Maybe you visit also times one of the specialty restaurants (do not forget change), you can here a bit quieter food, but not better. Cleanliness in the restaurants: very good, everything was wonderful, not even moctezumas revenge experienced great. The cleanliness from the room for mexican standards also very good, for german cleanliness, well, not exactly, fits already. My partner found it not so great, that they are not separated (without pane or door) from the living area in peace the bathroom visit. The first room which we have been, had such a glass, however also separate beds. Speaking of beds, the evenings ungefraft fogged from the maids, don't be surprised, to compensate there is but also chocolate. The beds are ok, only too soft for my taste, maybe only worn. Apropos worn out, the sun loungers are though sufficiently available but completely saggy, we found poor. The beverages in the fridge were free, super, these include daily 3l of water in a gr. Bottle, as well as 8 cans of soft drinks, Cola, limo etc., these are refilled daily. You can this good to the beach carry forward, the extensive is and there is always a spot find should also with shade. But be careful with the entering in the sea, there are many stones in the water, not spicy but you stumble upon it easy. The water is super and, although a few the red flag hung, you could still good in the bay swim. Stronger waves i would snorkelling but no more recommend, since you then the underground no more not to see can or also against rocks in the bay be washed can. There are but also minimum. 2 badeaufseher always at the beach, great. Off this bay there are more opportunities in the sea to come, mostly over stone or cliffs. A taxi (shuttle) drives every 15 minutes the resort (on the menu to see), there are various zusteigemöglichkeiten (bus) and stops at tactical points foyers, pool areas beach, disco, beach (food and beverages, also cocktails from the cup) etc. There is a private spa shuttle, because the spa was within the complex is located, there is also the gym, to walk every day but a bit far. In the two foyers, are next to the reception and the restaurant, divided into two areas, small boutiques for the basics, and souvenirs (good value for money and not more expensive than in the shops in Playa del Carmen). There is also bars (delicious coffee) and cocktails, as well as internet, meeting with the travel guide and the reservation for the excursions can be made, for example chichen itza 109 US Dollar, coba and Tulum on one day for circa 80 US Dollar. The cars you can reserve, we have no prices, i guess middle class car insurance against all risks without kilometerbegr. For under 100 US Dollar per day. Here i can really recommend booking Germany to conduct business. Advantage: in the lawsuit in case of accident or damage is rechtsstandort Germany and not Mexico and it is very a lot cheaper. We booked through car del mar and as a partner europcar a middle class venture with climate and without kilometerbegr. In very good condition get brought to the hotel. Europcar is in the 10 kilometer away resort bahia car rental Tulum-Hotel Bahia Principe Tulum, just google. We have for 5 days with all insurance and kilometer free under 200 €paid, only petrol is extra. Excursions to Tulum, coba, and chichen itza you could well as a day trip out without stress, just early if you before the coaches to coba or chichen itza arrive wants, to coba about 1, 45 hours and to chichen itza about 2, 5 hours plan, gas stations everywhere. (notes due have ready help paying, you have to say, if you fill up or say how much litre or for how much money), the petrol gauge 8.! Again the hotel: the architecture looks at the first moment not so nice, although the architecture of the Maya buildings close, it has aberden large advantage when it rains, storms or hurricanes to be well-trained through advantageous windabweisende construction, top. There were still some information which we had not had or experiences which we collected. We would definitely recommend this resort, time regardless of which of the two hotels you're referring to, recommend, because a good one can have a vacation and the hotel %blank% for couples, as also for families with children, is suitable. I can imagine, that singles easily socialize can, or simply a relaxing holiday, nobody will be bothered or forced to do something. There were also whole groups of young spanish/inside here, the had a good party made, in the positive sense. You can also diving, jet ski, all of the drinks were cheap at mex. Diving. Finally the cleanliness also really enjoyed and were entertaining, particularly the mexican evening was great. And finally, yes russian guests there were also here, the but perfect behavior, other than sonch some on the world. read hotel review
  • Room
    4.0

    As described above, of great size for a few, with a family with children there may already differently enjoyed it, that everything is open. Also the information that the furniture in general run down, that means worn and not 5 star rating. ( not even three stars to be honest). Point 8. 110 volt in Mexico, adapter can bring be advantageous, if one its equipment to use. Small coffee maker without kaffefilter available, but no kettle. And only a german program, dw, but cinema channels in english and spanish.

  • Gastronomy
    6.0

    As described above, also changing themes during dinner, deficiency kleidungsweise some tourists, there were the hotel drastic action, pointing out is not with bathing suits, dirty t-shirt and flip-flops for dinner to appear. But probably nobody dares what to say, because of the 90% amerkaner in the resort.

  • Service
    6.0

    As described above, friendliness, cleanliness excellent, german zero available, rooms clean enough, a doctor was available in the resort.

  • Sport & Leisure
    6.0

    Everything you need is available, towel change easy, apropos who thinks in the morning towels lay was a german habit, here is a better one didactically, the americans are real early risers. Drawback loungers at the beach already mentioned, the by the pool we didn't try them. Entertainment for children there was also in a kids club with care. Beach and pool mornings very clean, but from lunch are everywhere cups and plates and food leftovers lying around because of the obvious barbecue and the beach bar. The hotel can't for this.

  • Hotel
    5.0

    The hotel expects the tourists in one of the two large reception areas (large) as a hangar for a space shuttle, but pleasantly cool at night as in a chic and sometimes a bit noisy train station. Note it is a bit of change in the bag to have (around 20 to 40 mex. Dollar-about 1.20-€ 2.40), if one arrives, p. s. US Dollar or Euro do it. You will be with the local buggies as well to his room saves the corridor, which of the many cumbersome americans also gladly taken into account is, if you want you can also walk, just takes a bit longer, because the area is very extensive. So betrayed the steles also where you are and where something (again) is content. Us was at the start not clear, why the hotel complex two name, until us without demand in the wrong resort bundled has. Briefly: the grand sirenis mayan beach and the grand sirenis Riviera Maya are different, share but all the restaurants, pools etc. Therefore, i have a picture of the hotel set here. Like to see is the grand sirenis mayan beach rather on the beach but a bit further to the main restaurant or to the reception area away. You can have it at the different color on the menu see. I would recommend this part also recommend. As a guest here already reported, the hotel is very badly soundproofed, by the building method, plus a slamming as you from the middle ages knows. Since the small taxis only on the ground floor drive can/may, would be the choice for the 1 or 2 floor not bad, this applies to both resorts. General cleanliness is ok for such a big hotel is extremely good, a whole army of cleaners, horticulturists and waiters in this resort and were all very polite and accommodating. Against a small tip also elephants out of towels on the bed folded or the waiter is extremely courteous during the next visit, otherwise no elephants. The complex is surrounded by a jungle scenery, particularly evening with a walk particularly beautiful looks. In the morning you can hear lots of birds from the trees twitter. There are also many ecksen and some racoons by the hotel complex(very sweetly), but you can see no spiders, schlnangen, mosquitoes, perhaps also, because employees during the day with breath vernebelungsgeräten on the backs ensure, perhaps the but also fright before the bad dressed americans or canadians, the for dinner with flip flop and swimming trunks to eat appear. Well there remains which at least the sight saves. The hotel complex is from the no. City Playa del Carmen circa 25 kilometer and vontulum about 30 kilometers away. There is a minibus from the highway, around 10 minutes away on foot. Costs circa 5 US Dollar they told us. The quality the meals we found very good, both breakfast, lunch, as well as dinner, the quantity is american laid out, but one didn't need to 5 plates dishes at once. Maybe you visit also times one of the specialty restaurants (do not forget change), you can here a bit quieter food, but not better. Cleanliness in the restaurants: very good, everything was wonderful, not even moctezumas revenge experienced great. The cleanliness from the room for mexican standards also very good, for german cleanliness, well, not exactly, fits already. My partner found it not so great, that they are not separated (without pane or door) from the living area in peace the bathroom visit. The first room which we have been, had such a glass, however also separate beds. Speaking of beds, the evenings ungefraft fogged from the maids, don't be surprised, to compensate there is but also chocolate. The beds are ok, only too soft for my taste, maybe only worn. Apropos worn out, the sun loungers are though sufficiently available but completely saggy, we found poor. The beverages in the fridge were free, super, these include daily 3l of water in a gr. Bottle, as well as 8 cans of soft drinks, Cola, limo etc. , these are refilled daily. You can this good to the beach carry forward, the extensive is and there is always a spot find should also with shade. But be careful with the entering in the sea, there are many stones in the water, not spicy but you stumble upon it easy. The water is super and, although a few the red flag hung, you could still good in the bay swim. Stronger waves i would snorkelling but no more recommend, since you then the underground no more not to see can or also against rocks in the bay be washed can. There are but also minimum. 2 badeaufseher always at the beach, great. Off this bay there are more opportunities in the sea to come, mostly over stone or cliffs. A taxi (shuttle) drives every 15 minutes the resort (on the menu to see), there are various zusteigemöglichkeiten (bus) and stops at tactical points foyers, pool areas beach, disco, beach (food and beverages, also cocktails from the cup) etc. There is a private spa shuttle, because the spa was within the complex is located, there is also the gym, to walk every day but a bit far. In the two foyers, are next to the reception and the restaurant, divided into two areas, small boutiques for the basics, and souvenirs (good value for money and not more expensive than in the shops in Playa del Carmen). There is also bars (delicious coffee) and cocktails, as well as internet, meeting with the travel guide and the reservation for the excursions can be made, for example chichen itza 109 US Dollar, coba and Tulum on one day for circa 80 US Dollar. The cars you can reserve, we have no prices, i guess middle class car insurance against all risks without kilometerbegr. For under 100 US Dollar per day. Here i can really recommend booking Germany to conduct business. Advantage: in the lawsuit in case of accident or damage is rechtsstandort Germany and not Mexico and it is very a lot cheaper. We booked through car del mar and as a partner europcar a middle class venture with climate and without kilometerbegr. In very good condition get brought to the hotel. Europcar is in the 10 kilometer away resort bahia car rental Tulum-Hotel Bahia Principe Tulum, just google. We have for 5 days with all insurance and kilometer free under 200 €paid, only petrol is extra. Excursions to Tulum, coba, and chichen itza you could well as a day trip out without stress, just early if you before the coaches to coba or chichen itza arrive wants, to coba about 1, 45 hours and to chichen itza about 2, 5 hours plan, gas stations everywhere. (notes due have ready help paying, you have to say, if you fill up or say how much litre or for how much money), the petrol gauge 8.! Again the hotel: the architecture looks at the first moment not so nice, although the architecture of the Maya buildings close, it has aberden large advantage when it rains, storms or hurricanes to be well-trained through advantageous windabweisende construction, top. There were still some information which we had not had or experiences which we collected. We would definitely recommend this resort, time regardless of which of the two hotels you're referring to, recommend, because a good one can have a vacation and the hotel %blank% for couples, as also for families with children, is suitable. I can imagine, that singles easily socialize can, or simply a relaxing holiday, nobody will be bothered or forced to do something. There were also whole groups of young spanish/inside here, the had a good party made, in the positive sense. You can also diving, jet ski, all of the drinks were cheap at mex. Diving. Finally the cleanliness also really enjoyed and were entertaining, particularly the mexican evening was great. And finally, yes russian guests there were also here, the but perfect behavior, other than sonch some on the world.

  • Location
    5.0

    Distance to the airport Cancun circa 90 kilometer, the distance to Playa del Carmen from 25 kilometer here rather as advantage, be considered. Nightlife there is on the complex sufficient, road links available or just take a taxi, is possible directly in front of the hotel driveway or the mitfahrbusse. Otherwise everything is offered, what trips are concerned, perhaps before time the prices compare. Akumal we also found very nice, is worth a visit, here you can quiet have a vacation.

Close
Maria & Gerold
A very good resort
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
A lovely stay despite long prior (2 calls). Trips are in Playa del Carmen cheaper to book. Specialty restaurants are very good. Hospitality, also at the beach very accommodating. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
Close
1 3 4