The Palms Hotel & Spa(4 stars)

Collins Avenue 3025, Miami Beach, Florida Show map
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Average rating

5.3/6

210 hotel reviews

    Rating by categories

  • Hotel in general
    5.4
  • Room
    5.3
  • Service
    5.3
  • Location
    4.8
  • Food and Drinks
    5.6
  • Sport & entertain
    5.1
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96 hotel reviews in Englishsorted by travel date
Amy
Loved it!

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2013
Loved it, loved it, loved it!! This place was beautiful! Exactly what we wanted, peaceful and tropical. Staff was very nice and helpful. Loved the proximity to the beach and the privacy the pool had. Also, the breakfast was wonderful. We will be coming back. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ulrike
Uncomplicated hotel, but off the beaten track

  • 4.7 / 6

  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • March 2013
Nice good hotel by the beach, however somewhat remote from the art deco district (taxi of advantage). The complex is a 4 star category, is uncomplicated and quite young clientèle and families. read more
  • Room
    4.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Dorit
Great hotel with sensational breakfast buffet

  • 5.9 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2013
Following our Karibik-cruise we are still 4 days in Miami we could have stayed longer. The hotel has us in all convinced. Starting at hotel area, the service and the efforts of the staff, if not just everything for the first time folded, the magnificent breakfast buffet and naturally also the location on Miami Beach. By a beautifully laid out boardwalk you can completely relaxed to Ocean Drive and the shopping-and restaurantgelegenheiten in Lincoln Road strolling and must at night as well no fear, at the beach zurückzulaufen. If you don't want to walk, can bus, which stops just in ... front of the hotel. Yes, you can hear the construction noise from the hotel next door, but it wasn't bothersome strangely not, because along collins avenue anyway every 3. house is being built. For our purposes, it was at least exactly the right hotel! Should the way again to Miami lead, then this hotel anytime again! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Brigitt
Okay. For a short stay

  • 4.0 / 6

  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • January 2013
The hotel is quite okay, but for this price you could however expect a bit more. Good connection to the public transportation (bus). read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    3.5
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
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Peter
Price and performance is ok here

  • 5.5 / 6

  • Recommended hotel
  • Friends
  • Translated
  • Business trip
  • December 2012
Perfect for a short break up to a week! The hotel isn't too small and not too big. Direct beach access. Very nice and clean room. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.8
    Family friendliness
    3.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Nathalie
For the 2. time and pleasant

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • November 2012
The hotel is very centrally located (about 20 minutes walk from to Ocean Drive) on South Beach. Pleasant, very mixed audience including many business services. For us, this upscale city hotel right on the on southbeachl just the right size and therefore a great atmosphere. read more
  • Room
    6.0

    Big room with huge beds. Large walk-in shower. The only thing which bothered us was the weak jet of water of the rainforest showerhead. The handbrause but perfectly working. The air conditioning is great regulate or off. Coffee maker, iron and ironing board available. Nice furnishings. Bathroom and toilet in separate rooms.

  • Gastronomy
    6.0

    The gastronomy this hotel was one of the reasons why we have booked again! For us the kitchen excellent. Great waiters, extensive wine list and seasonal dishes. It is fresh, partially biolgische and local ingredients used and much value on high quality put. What is characterised! All dishes in the 5 days (and also last year) have (always a hors-d'oeuvre, main course and dessert) were well prepared and good. No trace of amerikanisiertem mediterranem meal, but absolutely comparable with good european cuisine.

  • Service
    6.0

    Always friendly and courteous service. Expertise the waiter. Room cleaning was good, the beds (including betthuperl ) 2 times made daily.

  • Sport & Entertainment
    6.0

    Neat small pool area with brilliant atmosphere. The chairs and screens at the beach are included. Everything was clean and in good condition. (also the current construction noise didn't bother us)

  • Hotel
    6.0

    The hotel is very centrally located (about 20 minutes walk from to Ocean Drive) on South Beach. Pleasant, very mixed audience including many business services. For us, this upscale city hotel right on the on southbeachl just the right size and therefore a great atmosphere.

  • Location
    6.0

    - right on the on southbeachl (only through a footbridge from the beach separately) - shopping and entertainment in the immediate area (15-30 minutes on foot)

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Heiko
Just perfect, beautiful small hotel

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
There was nothing, but also really nothing to complain about! The construction next door didn't bother us. Beautiful small luxury hotel with the best location read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Dirk & Iza
Great hotel-great service

  • 5.4 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • November 2012
Good hotel, we would gladly come again. Very good breakfast. Concierge service very friendly and helpful. Construction noise of the neighbouring hotel, it was a bit annoying. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.7
    Proximity to shopping areas
    2.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Max
Super

  • 5.8 / 6

  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • October 2012
Very luxurious hotel. The distance to the beach is very low. Extremly friendly staff. Gladly anytime again! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Peter
Do not book!

  • 3.6 / 6

  • Hotel not recommended
  • Families
  • Translated
  • City break
  • September 2012
DO NOT BOOK! As the neighboring hotel kernsaniert is the noise of Monday to saturday unbearable. Pneumatic Hammers from 8:15 to 17:00. The optical sight is not really nice ( Betonruine ) the construction will only 2014 stopped. The location is nothing special cheap and only with hired car ( with 29 Dollar daily parking connected) make sense. read more
  • Room
    3.7
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    2.5
    Overall condition of the pool area
    4.0
    Child care or playground
    1.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    1.5
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    1.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    1.0
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Miriam
Great hotel, again at any time

  • 5.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
We were very satisfied. Could the hotel really recommend it. You are not in the' center the getümmels ', but on southbeachl is within a few minutes walking reachable or then we took in between a taxi, is also not as expensive. The staff in the hotel were very friendly and helpful. And the rooms very clean. The beach is great beautiful and one got in between again a cold towels to cool off or a small refreshment to drink. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Sarah
Great hotel, great beach direct in Miami Beach

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2012
We had the hotel as complete our USA trip. We wanted the last 3 days have a stretch and at the beach relax and we also very good ☺ We had a preferred city view room with a child bed. We were a little early at the hotel arrived and could not check in right away, our luggage but impeccably in a locked side room safe and we got tickets for access to pool and beach to us the time to relax. Since i my mobile phone at the front desk had deposited the lady could from the reception also ... a half hour later within easy reach. When we in the room checked in we noticed, that the air conditioning didn't work properly, which we lodged a complaint immediately. The complaint was friendly against taken and in the meantime we drove into town. When we came back, we were told, that we a different room move would have. We have immediately a porter with flat provided get, the us the luggages in the different rooms brought. In the room there was a mini bar for a fee, we also listened to, however we were the prices but too expensive, so we stayed with our bought bottles from the supermarket. Whilst checking out we noticed, that us drinks from the minibar were, but we not taken into account had and never refilled had. The lady at the reception explained, that in the minibar a small Waage is installed, the automatic establishment, that one a drink buys, as soon as you from the minibar pulls. But it has the calculation without effort from the calculated drinks cared for. Also complaints were absolutely no problem and it was always friendly handled. The beach is very nice and clean, beach chairs, and towels are free and can again and again new in/out privileges and delivered. The pool was always clean and it were enough chairs available. In the garden are 2 papageie, the you not stroke if (the sign was that they bite were), but they sit there in the open and without cage, this is a bit Karibik-feeling to Miami ☺ Anyway, overall great hotel, great beach! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Tobias
Outstanding hotel with an excellent restaurant

  • 5.6 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Very good hotel right next to the edge South Beach. If you stay here no holiday it is your own fault. The hotel is already better in Miami. Four star is a bit an understatement. The pool is spotless, the hoteleigenestrand has best quality. I would like to highlight here the kitchen of the hotel. The on-site essential restaurant has almost star class, but you could see, even the businessmen from down-town here in the lunch food. Conclusion: i to this hotel no negative criticism found and would definitely again here. To the center Miami South Beach are approximately 15 ... minutes away on foot, or circa 8 Dollar with the taxi. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Katrin & Peter
Nice hotel directly on the Miami Beach

  • 4.9 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • August 2012
The hotel is located directly at the Miami Beach. To the airport Miami it was about 3.5 kilometer. the hotel offers everything you needs. There is very to the welfare of the guests respected, staff was very friendly. The cleaning of the rooms came 2 times per day. The pool and the beach are clean, there you were but rather from the noise of the building site next door harassed. In the room we have from the building site nothing heard or seen. The hotel has a high prices as for drinks and food, which is why you should ... stay in the vibrant bars and restaurants, the about minutes walk in the direction of Miami city, to visit. read more
  • Room
    4.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.5
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Alexandra
Does what it says on the tin

  • 5.0 / 6

  • Recommended hotel
  • Families
  • Translated
  • City break
  • July 2012
We would during the next stay book the hotel again. But since we only one day in Miami spent we could the area and various possibilities didn't use it. The only thing that bothered me is, for Ocean Drive on foot very long must (30 to 45 minutes). Hop on bus went only until 17:00 o'clock. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    3.3
    Overall condition of the pool area
    5.0
    Child care or playground
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    3.5
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    3.0
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Petra
Excellent for a short stay

  • 5.0 / 6

  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Other stay
  • July 2012
Hotel was for our short beach holiday-stop very suitable. It wasn't missing anything. Had only a room right next to the construction site, it was on request but immediately changed! read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Zuzana
Perfect hotel for vacation

  • 5.9 / 6

  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2012
If you are looking for outstanding food, great service, beautiful environment and very pleasant access to the beach, this is the hotel for you! I was happy to see the eco- friendliness this hotel offers. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Doris
Great hotel- to October 2012 noise

  • 5.4 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2012
Already the second time at the palms, always nice, great garden, directly at the beach, everything very clean, Friendly staff, but demolition at the hotel next door, about to October Jackhammer Noise the whole day by the pool to hear. Next year gladly again. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
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Susann
Very nice well-maintained hotel!

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • June 2012
The hotel we have selected, because it is not huge and had a fluke made. The breakfast is very extensive. Pool very nice. In a few steps at the sea. Hotel is very well maintained. Valet parking was very good. Staff are very friendly and explained everything exactly that, if you shop to go wanted or good restaurant searched for. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Laetitia
Hotel top, service flop

  • 3.5 / 6

  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • May 2012
The hotel is very beautiful, is located outside of the large commotion, which we as a positive found. What really bothered us was, that one the windows in the room not open and no balcony was available. read more
  • Room
    4.0

    Very nice. We had however also a suite with a sea view. The bed is very comfortable and huge. As described above you could in the room no window open... I sleep bad without open window. The air conditioning but it was ok.

  • Gastronomy
    5.0

    Food was very tasty. Definitely recommendable, also times in the evening as to eat. The terrace is very nice. Breakfast buffet wonderful.

  • Service
    1.0

    The staff in the restaurant was friendly, but really tried it was not really. What we so correctly the holidays spoil: On the last evening, before our departure, we were already in bed, because we the next morning early losmussten. Since calls the front desk at: o'clock (!) and requires me, that I please with my credit card to the front desk will should, will be charged. Through my einkäuft in Miami the menu was not any longer covered and the had fear, that we on the next day without pay travel. We complained on the next day with the manager, the neither apologized, nor understanding the situation could. We were treated like dirt.

  • Sport & Entertainment
    3.0

    Pool... A bit small and nothing out of the ordinary. The beach would have been nice, we could however because of the bad weather didn't use it. Entertainment we didn't get. There was not much going on.

  • Hotel
    4.0

    The hotel is very beautiful, is located outside of the large commotion, which we as a positive found. What really bothered us was, that one the windows in the room not open and no balcony was available.

  • Location
    4.0

    The location we found good, not in the middle of the action, however also not far away. On foot can be reached in 20 minutes from the hustle and bustle, if you want it. Apart from that was in the area everything available, what you need. Miami itself was nice, but we didn't blown away. Perhaps it was also because of the bad weather, we during entire week had.

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