Hotel Be Live Playa La Arena(4 stars)

Calle Lajial 4 38683 Puerto Santiago Show map

Average rating

758 hotel reviews

    Rating by categories

  • Hotel in general
    4.9
  • Room
    5.0
  • Service
    4.5
  • Location
    4.9
  • Food and Drinks
    4.6
  • Sport & entertain
    4.6
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209 hotel reviews in Englishsorted by travel date
Gero
Hotel great, meal catastrophically
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • February 2013
A hotel best location in Playa la Arena. For schwarzsandigem beach only approximately 100 meters. The hotel in puncto cleanliness to the best which i in my various kanarenbesuchen experienced. The fremdsprachenkenntnisse at the front desk are very improvement (exception Paula). Which i my vacation unfortunately spoil the food was. 14 days always a same tasteless menu! The worst in my travels. If you don't large importance on a reasonably good food sets i can recommend the hotel. However, if you on vacation also well be fed should distance About this hotel take. read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    1.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
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Andreas
7 days were nice and 7 days a nightmare.
  • Hotel not recommended
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2013
Our trip took 14 days. Clientele: german, british, rich older eastern europeans with young women and two-three children. Wireless internet everywhere. At the 50 children to our time. We are not free so much trouble, please read everything. Seven days were nice and seven days a nightmare. In advance, and we swear, we have three cockroaches seen in the dining room, in the toilets in front of the dining room and at the kids disco. We have already on the first day the sick children seen. Strong acute are cough and stomach intestine virus. Our child, two and a half ... years, after a week with an extremely strong stomach intestine virus. We only in the hotel eaten. At the end we had a doctor's bill and medikamentenrechnung nearly four-area. Our child has six days only broken and diarrhea. For inpatient treatment to avoid, we have a lot of nerves, time and money invested. It is a big hotel. Unfortunately the complex not spacious, but concentrated. Inside, there is a piano bar. At the piano bar from 10:00 until 24:00 drinks. There is also water in bottles with or without carbonation. Also there the only sensible coffee maker or the only reasonable coffee. read more
  • Room
    2.0

    The walls are with a carpet covered, so if a virus in the hotel is available, this virus no more can be removed. The bathroom has a shower and a bathtub with a shower. We had a fridge. RTL; ProSieben, ZDF; Eurosport available. The air conditioning cools, heat not working, although theoretically possible.

  • Gastronomy
    2.0

    There is a plenty of choice of food and drinks. There was pork, veal, turkey, fish, clams, squid. The offer and the preparation of roasted sea fish and sea products are less than satisfactory, rather sufficient. Shrimps there was once, were roasted-accessories or zusatzsachen were not handed out. We have already experienced better. Every evening there is a thematic evening. Unfortunately wasn't in 15 days become reality. The dishes we can only adequate. That the food in hotels repeats, is standard. Is critical, that some of the meals of the night before for lunch as a novel food being prepared. Some times there were than fish pangasius-and the in Spain. Very often there was breaded fischpüreekugeln. Altogether there were many breaded food. Fruit: bananas, oranges, pears, cut papaya and kiwis. Once there was sliced melons. Every day three times three centimetre cut watermelon. The water melons were sweet-tried it once. We have never stayed in twenty times Spain such a mangebot water and honey melons experienced. The cut fruit looks like a buffet for the hostel. The whole fruit is tile. Ice cream: is delicious as the italians. But be careful: the ice must each take with the same spoon. The ice spoon is accessible and during the meals in the same water. There was always extreme risk of infection. Unfortunately nothing local.

  • Service
    2.0

    At the front desk hardly speak german. Any one may german due to new tax nothing special. English is really helpful. in the dining room german and english spoken. Cleaned day and night, you have the feeling from 06:00 until 12:00 p. m.. The room was every day cleaned. Towels are changed every day, also without request. Bed sheets were werent changed once, so we at the end to vomit and diarrhea sleep should be. If you liked to also a stomach intestinal virus got, ask for room service, and need not more in the dining room to eat. During the 14 days was the hotel of any managers surveyed, what the score little brought. Before the inspectors arrived, was probably the middle manager in the hotel and has a little glitz instructed.

  • Sport & Entertainment
    3.0

    There are three pools. A pool for adults, two for children. The water was pleasantly warm, seawater with chlorine. There was entertainment from 10:00 until 12:00 p. m.. Every day kids disco. Every evening shows. The entertainment is not in german. At the pools there were too few beach chairs, so it was almost funny, is to get a beach chair.

  • Hotel
    4.0

    Our trip took 14 days. Clientele: german, british, rich older eastern europeans with young women and two-three children. Wireless internet everywhere. At the 50 children to our time. We are not free so much trouble, please read everything. Seven days were nice and seven days a nightmare. In advance, and we swear, we have three cockroaches seen : in the dining room, in the toilets in front of the dining room and at the kids disco. We have already on the first day the sick children seen. Strong acute are cough and stomach intestine virus. Our child, two and a half years, after a week with an extremely strong stomach intestine virus. We only in the hotel eaten. At the end we had a doctor's bill and medikamentenrechnung nearly four-area. Our child has six days only broken and diarrhea. For inpatient treatment to avoid, we have a lot of nerves, time and money invested. It is a big hotel. Unfortunately the complex not spacious, but concentrated. Inside, there is a piano bar. At the piano bar from 10:00 until 24:00 drinks. There is also water in bottles with or without carbonation. Also there the only sensible coffee maker or the only reasonable coffee.

  • Location
    4.0

    We had 14 days sun. Only good weather. There's a lot to see and something to do. If you want a lot of works and little time for relaxation has, should good money. Shopping, hiking, bootausflüge, jet ski, amusement parks-everything was possible and in a short time. The beach the elevator in 50 metres away. In the water are large loose stones, so bathing only with limitations possible. Big waves and current are already on the first two meters in the water available. But it is with children at the beach to dig, to swim, to play. The sand was extremely hot, the three of us didn't mind. For us adults the sand was hot as for the child. Turbobräunung immediately possible. A pool chair cost three Euro on day, an umbrella costs three Euro on the day. Shuttle: back ok, 30 minutes; back : 2,5 hours with change: horror. Bus stop: 50 metres.

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Wolfgang
Generous hotel in perfect location
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
Generous hotel in perfect location, directly above the wonderful beach 'Playa de la Arena'. Interior not any longer the newest, but still functional, although a little run down. By all inclusive-offer has the quality of the meals and drinks unfortunately massive decreased. No class, but mass. Staff service minded and quick. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Nicole
We will be back
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
We travel already 8 years to this hotel, all are always very friendly and a to see again. The food was this year however not so good. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Stefan & Daniela
Middle class hotel
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • December 2012
The hotel's location is very peaceful and nice. The most rooms have lateral view of the sea. The rooms with a direct view of the sea have a good view of the neighboring island La Gomera. The rooms were clean. The towels not changed daily. All beds are on wheels and not find! Double rooms, everyone has a single bed the it is impossible to ascertain! Wifi is everywhere available, against a very high fee! 2 Euro on the day. / week 21 Euro. The food was tasteless and cold. read more
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    2.0
  • Service
    1.8
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    3.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
    Child care or playground
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    3.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Lysanne
Nice hotel, great vacation!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
The hotel itself was very nice. Very big, great entrance hall, great view to the neighboring island La Gomera, top pool area, great food! The hotel is already a bit older, but we found, that it still beautifully maintained was. We had booked all inclusive and were very satisfied. The types of people were also okay, there were russian, french, english and german. read more
  • Room
    4.0

    The room itself was okay. Not too big and not too small. Of the facilities it was fully sufficient. There was an airco, safe, tv and minibar. The balcony but i found but very big. The bath was also okay! Clean, there was a bathtub and a shower. Small drawbacks you had to here but, small hole in the ceiling or handle on the door the shower was from.

  • Gastronomy
    5.0

    The food really impressed us! It always tasted good, was versatile but nevertheless was for everyone always something there. There were different theme evenings. Over the cleanliness and hygiene we can't complain.

  • Service
    5.0

    With the service we were satisfied. In the restaurant were as good as all very friendly and almost always attentive. Over the cleaning of the rooms we can't complain. Problems or we didn't have any complaints. We had to almost no english speak, as we were with german understood.

  • Sport & Entertainment
    4.0

    There were leisure time offers many, but wasn't take part. There were 2 nice pools, one heated the other not. However, we only used it once, since we otherwise always at the beach or. For small children gives it a slide. The evening animation i can't say a lot, especially good i found it but not. For me too much with dance.

  • Hotel
    5.0

    The hotel itself was very nice. Very big, great entrance hall, great view to the neighboring island La Gomera, top pool area, great food! The hotel is already a bit older, but we found, that it still beautifully maintained was. We had booked all inclusive and were very satisfied. The types of people were also okay, there were russian, french, english and german.

  • Location
    5.0

    We found the location of the hotel great. From the beach it was no 5 minutes to walk and nearby there were small purchase possibilities for us was fully sufficient have. From the airport to the hotel we are about 1,5 hours with the bus drove. Approximately 30 meters away from the hotel there were a bus stop. As excursion possibilities was a lot offered. We were for example in the Loro Park and with a sailing ship on dolphin and walbesichtigung gone.

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Marina
Good hotel, great beach
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
We were very disappointed the service of the reiseanbieters Alltours. Partly it was an isolence! Length waits at servicepoint, unpunctual appear of the staff, catastrophic condition of the bus, the us at the airport picked us up. Never again Alltours! Friendly regards Family c. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    3.5
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.8
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
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Gerd
Wonderful vacation despite small faults
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
The hotel is actually very good and beautifully landscaped, the employees are very friendly and are willing to help. The guest crowd is mostly from Poland, russians and french, together. In addition to some scandinavians and a few british and german. Unfortunately annoyed the evening entertainment their volume until about 12:00 p. m. every evening was good to hear. However you can with closed balcony door nevertheless sleep. Also the animation at the pool, the in my opinion much too much chlorine was was very loud. The animation was only in french, which did not disturb us however, because ... we love this' kindergartenattraktionen for adults' anyway not very. The breakfast and the main meals find in buffet form instead of. The buffets are varied and rich. The staff fast and nice! We could our half board for only 10,- Euro per day/person on all inclusive move. For this we got then in the afternoon cakes, as well as all drinks by the pool, at the bar, in the restaurant and in the hall without further cost. It was worth it in any case. Nevertheless is the all inclusive-option for the variety of the bars and restaurants in the area in the medium term for certain economically fatal. Who evenings not in the hotel food and a restaurant visited, the will be surprised as few guests and as the hosts with the guest numbers can survive. After extensive excursions with our rental car we have seen, the place del duque in adeje the better choice for the next vacation on this beautiful island is. Nevertheless it was also in la arena a wonderful vacation read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    3.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Verena
Very recommendable. Will be going back for holiday
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
We really liked the hotel. It is a bit big. The lobby is very impressive. Everything is clean and shines. Every age group is available. read more
  • Room
    5.0

    The 1st room was not there the room and the balcony on the street side were convenient. Immediately we were given but for an extra charge a nice large room on the 8. floor with full view of the beautiful pool area and on the sea. The room was cleaned thoroughly. But it should new bedding was, as some holes in. Good bed. Every day well cleaned balcony, room and bathroom. Air conditioning not needed.

  • Gastronomy
    4.0

    The restaurant is large and lounges are also enough. Clean prepared meals. Fleischkost leaves much to be desired. Besides that wide choice but massenkost. The glasses cleanliness not.

  • Service
    5.0

    Friendly well-kept staff. Little foreign language skills.

  • Sport & Entertainment
    6.0

    Activities is very good. The animatorengruppe was very friendly and there was really everything.

  • Hotel
    6.0

    We really liked the hotel. It is a bit big. The lobby is very impressive. Everything is clean and shines. Every age group is available.

  • Location
    5.0

    Great location. Near the sea, many restaurants nearby. A lot of shops and very pleasant not pushy salesmen.

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Gundel
Large but very recommendable hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • October 2012
We have a very nice, relaxing holiday in this hotel spend. Accommodation, service and food everything was good. The large hotel in the nevertheless always quiet places gives recommend. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Klaus
The descent of a hotels
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • October 2012
From the oberliga in the kreisklasse or from the spring -hotel the be live -hotel. We stayed at easter 2011 for the first time Tenerife and in terms of our choice of hotel fom the reviews in the relevant forums to be guided. Because of the many good reviews we decided then for the Playa de la Arena nearby Los Gigantes in the south tenerife decided. A really good choice, we were very satisfied. Chic entrance hall, chic pool area, great water fall, excellent food, friendly service-crew. Easter 2012 we have our vacation in the north, in Puerto de la ... Cruz spend. Another area, very green and lots of possibilities, the pool once to leave. Also a lovely vacation. In the autumn 2012 we again the hotel Playa de la Arena in the south of the island for our 13-day vacation when FTI selected. First we found out, that the operator of the hotel has changed, from the former spring -hotel is now a be live -hotel became. At the reception we were about 'welcomes', you could also of interest of the front desk employees speak. You were handled, not unfriendly, but processed. After checking in one can say: everything is taken care of or something like that. No, you turned around and let us just. The hotel room was after north-west orientated, we had a wonderful view from the top of a construction ruins from the last year directly in front of the hotel. ( to the memory: we have already stayed in this hotel once before). Without asking us however at the front desk a room upgrade for 6 Euro per day offered ( pool- and view of the sea). We passed. With the described view we could life. Upgraded from half board to all inclusive is also possible, costs per day and person 10 Euro. Of breakfast to all inclusive it costs 18 Euro per person. Wi-fi in the hall for free, on the rooms 3 hours 5 Euro and so on safe in the room 2 Euro per day. The be live-group marketed this hotel essentially in England. The consequence, about 75% of the hotel guests are English, in addition to spanish and guests from the baltic. Oh, french, a few German from east and west were also represented. Another consequence: also the food is meanwhile anglophil oriented. If you like it?! Have we thought, that the German world champion in the reserve of pool-loungers are. For English guests are we at stadtmeister. It prohibits the hotel on information sheets and numerous signs by the pool these reservations expressly. Intervene from the side of the hotel we didn't watch. What these prohibitions? The level of the guests: You should an affinity to british truck drivers, lagerarbeitern or mannschaftdienstgraden the English army have, then you are in this hotel just perfect. And as long as interest, here you can also about the current state of the european tätowier -art information. In the restaurant is the service-crew essentially been preserved, however gives it meanwhile some employees, through incompetence, inefficiency or excessive demand feature. Everything that we have last year so not watching. We take from this criticism the lady, which the pool bar managed, specifically: very friendly, always helpful and always present. In the remaining: all inclusive you can for example also circumvent, by the employee only once see and then never again. The saves time and money. For a four-star hotel impossible. Stay therefore persistent and forget their courtesy, in this hotel they are currently (in 2012) with courtesy not much further. It continues to go in the restaurant: Come in the morning, afternoons and evenings as at least 5 minutes before. This time need you, from the existing cutlery respectively dishes the clean parts schedules. Glasses were dirty, plates have leftovers and the cutlery is partly not available. One served oneself then wisely on not yet used porridge, unless, they are used to it, with the fingers to eat. Also. We have the staff, which the buffet can fill up, to the dirty plates clear, also here no response. Neither were the dirty plates away or otherwise some activities developed. Something we call disinterest or as ignorance. They should be but it, in case the coffee machines functioning. In the course of the time you have been modest. Our room was clean and reasonable, we cannot complain. The friendly 'maid' knew essentially the word 'later'. This was the answer to our question about the bath towels. This was often only evenings at 19:00 clock on our room brought. Bring the best private shower and towels, then you are independent. Apart from that they should to dry on the balcony bodies, warm enough it is there. And you mistake the front desk a: after 7 days and after 10 days our cards for the open of the room automatically deactivated. At the front desk: ' as, they remain and so on. Or how can that be?' No word of apology, for a four-star hotel just mediocre. On arrival we were given a information sheet from. There was amongst others a feedback -sheet in the room with the request for return for the return trip pointed out. A usual procedure. On our room there was neither the feedback -sheet a usual x information map of the hotel. Also at the front desk was one sheet on demand not available. We know now, why this is so. As always, if you disagree, the 1400 Euro for 13 days per person for this hotel adequate and also a rustic ambience (see above) love, then you are here just perfect. You should however doubt have, look better after alternative to. Of which there are in the south varied. We in any case this be live -hotel not any more. In short: We had the direct comparison: Easter 2011 spring really great, October 2012 be live mediocre In our opinion the change of ownership the hotel not well. read more
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    1.8
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    2.0
  • Service
    2.5
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.5
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Herbert
Ageing but clean.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Area clean and beautiful, rooms okay, beds were worn out, the staff with a few exceptions rude. The sandy beach an isolence(faustgroße rocks instead of sand) food for 4 stars and unimaginative and cold. Drinks at the pool bar in plastic cups was ok, but in the piano bar and musikhall not. Mr must for dinner with long pants appear, but the wine at the bar from the plastic cups drink and queue like in prison with the essenverteilung. The guest is tolerated by the king staff. Only the animation is ok. read more
  • Room
    3.0

    Large ageing clean rooms

  • Gastronomy
    1.0

    Bar: queue like in prison. Plastic cups, also in the piano bar and musikhall Quality-quantity: for 4 stars and too few Style: russian, english

  • Service
    2.0

    The guest became sanctioned by the king staff By the complaints it was not understood Room cleaning was excellent

  • Sport & Entertainment
    4.0

    The entertainment was very good despite not enough staff The pool was clean, beach chairs ok, umbrellas and showers ok

  • Hotel
    3.0

    Area clean and beautiful, rooms okay, beds were worn out, the staff with a few exceptions rude. The sandy beach an isolence(faustgroße rocks instead of sand) food for 4 stars and unimaginative and cold. Drinks at the pool bar in plastic cups was ok, but in the piano bar and musikhall not. Mr must for dinner with long pants appear, but the wine at the bar from the plastic cups drink and queue like in prison with the essenverteilung. The guest is tolerated by the king staff. Only the animation is ok.

  • Location
    3.0

    Beach: distance ok, condition for children and older not usable, Shopping: enough possible Excursions: enough offers

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Jaqueline
Recommendable four star hotel!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Big all inclusive-hotel in Playa la arena with in terraces laid out garden area, two pools, a water slide and sun terraces and a laid out water fall. Great large entrance hall with front desk, a small gift shop and a office, where you excursions and rental car can book. The guest structure is mixed, many families with small children. It were many british people and russians in the hotel, less German. read more
  • Room
    5.0

    The rooms are really big. The furnishing is rather older and here and there also flaws, however the rooms were always clean and that is the most important! The double bed consists of two together pushed single beds, the also gladly times apart slides. Otherwise there is a large wardrobe with a safe (2€ per day) and a mini fridge. The small tv has some German program. On the balcony there were two chairs and a table. The bathroom is also quite large and there are shower and bath tub.

  • Gastronomy
    4.0

    In the main restaurant there in the morning, afternoons and evenings buffet. Breakfast is rather on the taste of the English guests laid out. There was for example beans, bacon, sausage, etc. Evenings there was daily changing themed buffet ( for example canarian, french, american, spanish, etc.) some dishes were partly unfortunately very bland and tasteless. The buffet is however more than enough so that something there for every taste is! In the restaurant by the pool there are in the afternoon snacks ( for example hamburgers, pizza, salad...) and drinks. In the music there is a bar evenings live music and shows. In the piano bar is evenings regularly piano music. The cocktails from the all inclusive program you can't really be recommended, sangria you could however good drink! ;-) Apart from that are soft drinks, beer, coffees, wines, canarian rum, Gin, whisky, etc. Inclusive. At the Piano bar you get 0.5 liter bottles of water to go.

  • Service
    4.0

    At the reception we were welcomed friendly and it was a little speak German. Apart from that English or spanish. The rooms were cleaned daily, the beds made and the towels were changed.

  • Sport & Entertainment
    4.0

    There are 2 pools and a water slide, sunbeds and -umbrella are included pool towels gives it against deposit. At the beach you can chairs and umbrellas for 3€ per day rent. As mentioned above is the beach very tidy and clean. The dark sand was in the sun however very, very hot, so in any case bathing slippers pack up! There is a entertainment program offered, for example pool games, and evenings there were shows and entertainment. These offers but we didn't use it.

  • Hotel
    5.0

    Big all inclusive-hotel in Playa la arena with in terraces laid out garden area, two pools, a water slide and sun terraces and a laid out water fall. Great large entrance hall with front desk, a small gift shop and a office, where you excursions and rental car can book. The guest structure is mixed, many families with small children. It were many british people and russians in the hotel, less German.

  • Location
    5.0

    The hotel lies only about 100 meters away from the beach from Playa la arena. It is a dark sandy beach, but very nice and tidy is. The lower hotel entrance one arrives directly to the small promenade with some restaurants, bars and shops. The place is however rather small and quiet! Playa la arena is a great starting point for excursions. From Los Gigantes ( about 3 minutes away by car) from some boat trips offered. Also the Loro park in Puerto de la Cruz and a trip to the Teide I can only recommend!

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Cornelia
Great hotel-but unfortunately no beach vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
In the hotel I felt really good. The food was good. Very annoying was, that some guests with wet bathing suits on the chairs in the restaurant set. The staff were very attentive. Partly speak German, which for me is not relevant, since I both Spanish, as well as speak English. The hotel is beautiful, you can always find a lounger by the pool. But unfortunately was both pools, with over 30 degrees water temperature, no cooling possible. The beach is small, a walk on the beach not really possible. You can bathe just as good swimmer, as the waves ... mostly were so high, that one almost overwhelming was. Almost every day was red, sometimes yellow geflaggt. In short: the next time I would go for a car hire to more beautiful beaches to go, respectively at larger beaches book! read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    2.5
    Quality of the beach
    2.0
    Overall condition of the pool area
    3.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    3.5
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
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Marion
No 2 time
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Very large hotel with beautiful park, a lot of green and everything very tidy and clean. Lots of russians and Italian, the unfortunately not behavior could. read more
  • Room
    4.0

    Big room, very clean however run-down. Furthermore you can sleep in loungers with wheels-no beds! The loungers roles unfortunately back and forth as the hold-backs not work... Bathroom and balcony ok with a beautiful view ( either laterally megabyte or to the pool). Bed sheets had holes in them, as well as the curtain at the window. Tv with 4 German channels available

  • Gastronomy
    3.0

    A large restaurant; dishes in buffet form; tables were rarely prepared and it took forever until drinks were brought. Linens which dirty and fuzzy; glasses also dirty; food rather boring and staff always stressed and rarely friendly

  • Service
    3.0

    With English ok but despite complaint is the staff at the hotel nothing. Only after the travel guide pressure power response; problem are not taken serious and staff are unfriendly; cleaning of the rooms great, entire complex was very clean and well cared for

  • Sport & Entertainment
    4.0

    2 pools also with 430 rooms necessary. Loungers were unfortunately every day reserved. Play ball or similar not allowed, for children not suitable! 3 times daily animation, unfortunately this will always loudly with bullhorn called. Evening entertainment rather 'well': parrot show, cover bands ( Abba amongst others), magician, dancers but rather something for old people... ; wi-fi only subject to a charge!

  • Hotel
    5.0

    Very large hotel with beautiful park, a lot of green and everything very tidy and clean. Lots of russians and Italian, the unfortunately not behavior could.

  • Location
    5.0

    Quiet area with a beautiful beach. For young people the parties may unsuitable but for all the peace and quiet search is it top

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Petra
Great vacation
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2012
It is a very big hotel with over 400 room. The rooms and the hotel complex were very clean. The hotel is in the meantime 12-years-old and needs next time some renovation works. Because of the frequency is of course completely normal. The dining room, as well as the rooms can already a few renovations stand, before it completely outdated. The furniture in the rooms and dining room should soon be renewed. We had booked all inclusive. Here are all offered dishes ( rich buffet in the morning, lunch and evenings and small dishes at the pool bar), as well ... as in addition to the non-alcoholic also alcoholic beverages included. 0 The alcoholic drinks it should be noted, that this is no-name products. Against an extra charge of about 6,00 Euro per day and person are then but also famous alcoholic beverages to get. In the hotel itself are all nations and age groups represented. All have reasonable behavior. There was no problems. read more
  • Room
    5.0

    The rooms are big enough and thoroughly equipped with a tv, air conditioning, safe, balcony and telephone. The rooms are clean however - as mentioned - because of the strong frequenting - it is in next time required, furniture, tv and also the bathroom to redevelop respectively to renew.

  • Gastronomy
    4.0

    In the hotel in large restaurant, in the breakfast, lunch and dinner in buffet form offered. Furthermore there is a piano bar, a pool bar and a music-hall, the in the evening with a further bar, was open. As already mentioned the alcoholic drinks for no-name products. Also the coffee, as well as the offered juices leave to be desired. The bulk of the coffee was water and the juices are too sweet and safe with many flavored resigned. Everything came from a machine, also the cocktails. Over cleanliness and hygiene you can't complain. Only once we had the glasses at the table questioned. The dishwasher, presumably not with enough salt and klarspüler was covered, at the glasses solid streaks and stains leave. The glasses were subsequently replaced without problems. The cuisine is international. There were local dishes and a daily changing buffet a other country. Time french, times mexican, time also times German. The atmosphere is relaxed. Never comes hecticness on. Transferred out dishes at the buffet are again at any time freshly refilled. It wasn't missing anything. Since most hotel guests all inclusive had, was the staff safe only with little tip blessed. You should both the maid, as well as the staff in the restaurant and at the bars from and to personally with tips its thanks to. The delight is big and the service afterwards right a bit better.

  • Service
    5.0

    The staff at the hotel was very concerned, always friendly, what some tourists safe not always is simple. The staff shows commitment and its task very well. The staff at reception, the service staff in the dining room and at the bars are equipped with foreign languages skills. The cleaning of the rooms was cleaned daily and always to our complete satisfaction. Towels were also changed daily. The hotel offers a laundry service, nearby there is also a doctor with 24-hour -service. The offer for children is adequate, but on the children's programmes a parent with must be present. As there is no complaints gave, we can about the dealing with complaints nothing to say.

  • Sport & Entertainment
    5.0

    The leisure offer is also enough. Every sporty competitions, animation, kids club and show program with dance. In the hotel there is also shops in a small shop, as well as free access to the internet in the hotel lobby. In the rooms is the access to the internet however subject to a charge. The sandy beach 'Playa la arena' is very nice and very clean. The quality of the water is also good. There is loungers and sun screens in sufficient number, the however subject to a charge are (3,00 Euro per beach chair and 3,00 Euro per sun screen/ day) and a very attentive and friendly serving staff on the part of the beach to be brought, where you to relocate me. Showers at the beach not offered but there were foot showers too, around his feet from the sand. By the pool of the hotel there are showers and free of charge enough chairs and sun screens, but-the unart is known already excess of the tourists just with towels are reserved, even though nobody there is. You can really cure, this behavior is simply only abnormal. There is enough room for all and if no space by the pool is, then one goes to stop times at the beach or made a trip. One makes it not only vacation by the pool. For such candidates, the loungers with towels reserve, the hotel has already precautions so, that the staff at the hotel is entitled, with towels reserved loungers again be released and the towels gather. We find this really great! There is also a deposit of 24,00 Euro towels from the hotel for the pool. The 24,00 Euro there is then back, if you the towels back. The quality of the water in the swimming pool' s is ok. It's not so refreshing, rather warmly, especially in the late afternoon. We go over time, that the swimming pool water also warmed up, because no more the toilet is, but the pool as such abuses. On the next day in the early the pool and the whole pool area of the many brownie definitely again completely refreshed has been and very clean.

  • Hotel
    5.0

    It is a very big hotel with over 400 room. The rooms and the hotel complex were very clean. The hotel is in the meantime 12-years-old and needs next time some renovation works. Because of the frequency is of course completely normal. The dining room, as well as the rooms can already a few renovations stand, before it completely outdated. The furniture in the rooms and dining room should soon be renewed. We had booked all inclusive. Here are all offered dishes ( rich buffet in the morning, lunch and evenings and small dishes at the pool bar), as well as in addition to the non-alcoholic also alcoholic beverages included. 0 The alcoholic drinks it should be noted, that this is no-name products. Against an extra charge of about 6,00 Euro per day and person are then but also famous alcoholic beverages to get. In the hotel itself are all nations and age groups represented. All have reasonable behavior. There was no problems.

  • Location
    5.0

    The hotel's location is good. The volcanic sandy beach is just a few meters. One must only by the hotel complex walk, a lift leads directly to the ground floor, but also a very nice on foot with great vegetation to the ground floor of the hotel leads, where you a street arrived, the you cross, then to the very clean and beautiful beach to arrive. Purchase- and entertainment possibilities there are also nearby and the pool is very varied.

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Jens
Once is enough.
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2012
The outside and inside in good condition, staff put in the effort what you from a few on holiday unfortunately not can say. A lot of green inside and outside the maintenance look at. Many other nations but as far as behaved until the french arrived, they were immediately listen. read more
  • Room
    2.0

    Very run-down, tiles are broken or missing. When we were there, the door broken, the mirror torn, water stains on the wallpaper. The only positive was an airco the was not to be heard in the business.

  • Gastronomy
    3.0

    Food altogether tasted so far, only a few varied. There is so-called issues buffet but little to not at all distinguish. Cleanliness more or less fine a cockroach in 2 weeks, thus within limits. Breakfast very English needs.

  • Service
    2.0

    Without English knowledge you need not go back, as German little to not at all understood. in the dining room it worked good, only at the bars you have to from time to time queue. Room are cleaned daily. On complaints only reluctantly response. Had ants( not only a couple) in the room and only with insects spray abgespeist. Very unfriendly staff at the reception.

  • Sport & Entertainment
    4.0

    Pools without complaint very clean. Not too much chlorine, edge, in addition several times per week disinfected, as well as the loungers and mats cleaned daily. English mass sport reserve chairs who after o'clock came had no chance more until o'clock. Animation applies only to spanish and English.

  • Hotel
    4.0

    The outside and inside in good condition, staff put in the effort what you from a few on holiday unfortunately not can say. A lot of green inside and outside the maintenance look at. Many other nations but as far as behaved until the french arrived, they were immediately listen.

  • Location
    5.0

    About 100 meters to the beach. Shops also right nearby. Many excursions right at the hotel bookable.

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Silvio
Quiet vacation with some disadvantages
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2012
The hotel was of the facilities and the looks reasonable. Rather unsatisfied we were with the meal times. For breakfast we have scrambled egg, rolls and some types of sausage Eaten. Lunch you could always almost no food. For dinner should it with various Theme actually variety give, of which was however hardly something to remember. By the pool the reservation of beach chairs forbidden. Nevertheless you can get from 8:00 A. M. no more couch. That means so early get up. The play with ball or the use of a air mattress and is prohibited by the lifeguards ... strict Monitored. In children is fast boredom arises. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    2.0
  • Service
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Katja
Great vacation with little faults
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2012
The hotel is very large but it is all good. Chairs are by the pool in spite of the Ban to reserve otherwise you will not get! Staff speak only English or Spanish and are not very friendly. Pools are always clean, into the sea you can with small children not go there constantly the red flag waved has. The entertainment is very late evenings and therefore we were never there. Very many Poland and English the so so behavior. The travel guide on site is also not the hit. Had some difficulties with our journey in the Loro Park. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    3.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Child care or playground
    2.0
  • Hotel
    4.8
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Karl
Cheers meal
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • August 2012
Very disappointing hotel for a short beach holiday. The location is more or less okay, corresponds to the description. Everything but ok: * rundown rooms * hygienic conditions in the bathroom and the pool area * and the worst: if you everyday the same (only amongst others motto) food want, then you are here correct! read more
  • Room
    1.5
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    2.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    1.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    2.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    1.5
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    2.0
  • Location
    2.3
    Proximity to shopping areas
    2.0
    Restaurants & bars in the area
    2.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    1.0
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