Hotel Eurostars Madrid Tower^{(5 stars)}

very beautiful rooms, but is unfortunately that not everything with a hotel

completely badly, see remarks with hotel general

a pure Fiasko, generally see the descriptions with the entry under hotel

• One of the largest deficiencies: The quality of the meal was judged of the participants, who do not belong surely to the most fastidious target group, throughout as complete indiskutabel. Many participant voices spoke insolence “of „impertinence “, „and „such a thing I yet did not experience “). Example: In the first evening (27.09.2010, menu), with the main course lukewarm meals on cold plates were presented. Surely „a NO-Go “, even for the simple land catering trade. Beyond that the guests received different sizes of the supplements or supplements, which had to be looked for with the magnifying glass. Dessert (times a ball ice, times two balls ice - be such a thing sent may by the kitchen? ). Nearly identical food selection in the drauffolgenden days (noon/dinner) inclusive dear and colorless presentation of the meals, which reminded partially rather of a youth hostel (O-clay/tone of a participant! ). Partially no fresh products, but canned goods products (e.g. Corn, asparagus). Rühmliche exception within the range Catering: Breakfast in the 30. Floor. This was however unfortunately not for the group meant, but for individual travelers. Whether a connection exists here, extracts itself from our knowledge. We were allowed to come as Vorabreisende into the benefit of having breakfast here and of eating in the ala Carte restaurant „sample “. It harms that this pleasure from the participants became to withhold. Further example within the range F&B: Due to the strike situation in Spain we inquired for the 29.09.10 after a BACK-UP solution in the hotel, if an outdoor program had not been able to take place (e.g. „cold plates “). This simple however quite also world “practiced solution the in „leading hotel OF one did not want to offer out „to image reasons “in the hotel of euro star Madrid Tower, but times very hochpreisiges buffet = without comment! Apropos prices: A 3-Gang-Menü in the quality and quantity described above borders already on insolence. Positively: The food supply during the group works (rich and qualitatively high-quality of snack). Sufficiently service staff. • The hotel was not able the plenary assembly hall after a sketch (chair circles), sent in the apron, to bestuhlen and various personal arrangements and briefing in national language locally independently. Also the Bestuhlungsformen of the rented group areas had permanently to be examined and partially independent to be converted. If this additional expenditure for us would have been clear in the apron, we would more locally have had at least 2 persons, in order to worry ONLY about the interests of the hotel. • In principle the sluggish completion in the apron was confirmed unfortunately also locally: Questions/desires needed an oversize temporal operational sequence, which we experienced so still in no hotel of this category, which offers conference capacities. Example: From the order to the delivery of soft beverages for the technical crew in the plenary assembly hall (10 Pax) = 3 hours (and that was not an individual case! ). • Further example: The toilet range and two halations (Raucherbereiche) before the areas Barcelona were closed on two days still 10 minutes before start plenum, although 45 minutes before start the service to it one referred several times and about. Result: Participants had to change the floor and to use the sanitary area in the lobby. The start plenum retarded. • As it can be that one is available on personal demand at the reception of the hotel whether a further hotel room for one night, which receives information that one cannot say that. Again there the colleague, that the information to give can is to table and in about 30 minutes? • How can it be that the room service at 3 must be asked from 5 days of a guest to fill up the mini bar/coffee packages? In principle we had the feeling of absolute helplessness and disorientationness with the service staff (possible with this group size?! ). Finally still another one point, which completely particularly disappointed us for all problems in the sum: In principle we did not feel welcome as group; the Spanish hospitableness and warm cordialness, on which we us including. All participant so much and from other meetings in other houses in the best way admit are, we had made us happy at no time felt. On the contrary: We felt ourselves rather as a group, which is passed through a lock. Each request was a load, each friendly smile suffocated in the germ. With all pluses, which the hotel in Punkto hardware (atmosphere, equipment) has to offer, many of the negative points of criticism unfortunately also the participants stated above could including. Do not remain hidden for all Entscheidern. Which means in the consequence that we will not surely book a house of this hotel chain after the negative experience in the hotel of euro star Madrid Tower in foreseeable time.

typical outskirts of a town situation in an industrial area

The rooms are very large and with beautiful wood and glass equipped. We had the room number 2613 in 26. Stick. The bathroom was extremely responding with rain forest shower with Massagedüsen and additional bath tub. Further were present from the comb to the toothbrush of everything. Even a correct hair dryer (not screwed onto the wall) was present. The room worked newly and exhibited no damage. We had mini bar, dte digester and different tea places, Flatscreen and and and. The view from the hotel was fantastically, although directed toward an unpleasant part of Madrid. We saw not many more than building site.

Person was real phänomenal. One remembered from the first minute our names and requests. Fremdsprachenkenntnisse were convincing. The employee, who brought us the luggage, did not want a tip.

Euro star the Tower hotel is directly because of the station Chamartin of Madrid and is publicly very good therefore to reach. The hotel is simply great and our expectations in all regards exceeded. The guests were predominantly Englishmen and Germans. We booked only overnight accomodation.

The hotel is appropriate for instance for 400m far away from the station Chamartin and thus also to the next underground. A way, which can pull itself by repeated crossing of multitrack roads. There are purchase possibilities at the station or in the closer environment. The travel into the center takes about 15-20 minutes.

Size of the bathroom

6.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

3.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

4.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

3.0

Staff's knowledge of foreign language

5.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

4.0

Proximity to shopping areas

4.0

Restaurants & bars in the area

4.0

Transportation connection and available excursions

6.0

Size of the bathroom

6.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

4.0

Atmosphere & furnishings

4.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

5.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

3.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Disabled-friendly

5.0

Proximity to shopping areas

3.0

Restaurants & bars in the area

3.0

Transportation connection and available excursions

4.0

Other leisure activities available

4.0