HôtelF1 Carcassonne(0 stars)

D6113 View on map

Average rating

236 hotel reviews

    Rating by categories

  • Hotel in general
    1.3
  • Room
    1.0
  • Service
    1.0
  • Location
    1.8
  • Food and Drinks
    1.0
  • Sport & entertain
    1.0
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Jacobus
F1 hotel Carcassonne, bed-lice and we got bitten!
  • Hotel not recommended
  • Families
  • Other stay
  • August 2013
We got bitten by bedlice/bugs. Pothograhed them. Left the room immediatly in the middle of the night. No manager on duty at night. Filled a complaint via internet and included the photo's of the lice and the bites. The reacted that they were brought in by our own luggage??! Not possible, we only took our toiletbags in and left the our luggage in the car. No solution, explanation or refund was offered. Horrible experience! read hotel review
  • Room
    1.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    1.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Leisure
    1.0
    Overall condition of the pool area
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    1.3
    Family friendliness
    2.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
  • Location
    1.8
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    1.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    1.0
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