Hotel Viva Wyndham Azteca(4 stars)

Paseo Xaman Ha No. 8 Fracc Show map
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Average rating

5.2/6

500 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.3
  • Service
    5.3
  • Location
    5.5
  • Food and Drinks
    4.9
  • Sport & entertain
    5.2
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188 hotel reviews in Englishsorted by travel date
Simi
Top location, hotel ok, but dream beach

  • 4.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
The hotel is rather small compared to the Riu hotels in the area and therefore also more comfortable than, for example, the sister hotel Maya. In the all in all the hotel is very nice and well maintained, but could the tables at the lobby bar be cleaner (often ' vogelscheiße' on table or chairs) or also glass rims. At of the lobby and the free area of the dining room there are free wi-fi. Breakfast gives it starting from 6.30. Lunch from 12,30 and dinner from 18:30 in the buffet. But there are also at the ... pool bar snacks and early lunch. Furthermore in the hotel there are 3 theme restaurants Maya, asian and italian. Guest structure were now in march 45% german 45 italians, a few rest were canadians, americans and spanish. Due to this gstestruktur unfortunately very much place anytime and as the beach chairs at the beach with full hotel is not sufficient, had to some people on the floor. We were already from 6:30 a. m. awake and are in front of the breakfast to the beach and have just two beach chairs with umbrella got. The same behaviour put especially the germans the free area of the dining room of the day: even before the dining room opened, sat many already on the tables around a square to guarantee! read more
  • Room
    5.0

    The room is large, each two about 140 centimeter wide beds and a tv and air conditioning. The mini bar is not refilled. Bath was very big and nice, with a separate shower and toilet. The cleaning lady was great, everything was clean and every day from the towels a new figure sculpted - in 14 days not a single repeat!

  • Gastronomy
    3.0

    Buffet resembles the inside of a cafeteria or cafeteria, but the free area is quite nice, as a spanish courtyard decorated. The restaurant is clean, but the selection and the taste of the dishes were not always good. Although you always find what, for example the brick oven pizza were very good and also the noodles were delicious. However the food not fresh for each individual prepared, but if you had bad luck were meat or fish to be longer and were accordingly lukewarm to cold! Also in 2 weeks there were only a eniziges time bananas in the fruit. Which was nice, that there was every day always typical mexican dishes, the very tasteful were. The breakfast offers something for everyone. Muesli, cereals, different types of bread, toast, sausage, cheese, jam, pastries, pancakes, waffles, eggs, and omlette. But the omelet with fresh eggs, but a finished dünnflüssigen sauce prepared and the ingredients for the omelettes, which one places oneself can take, are partly already longer (for example the onions yellowish and mushrooms already very dark). The theme restaurant we only Maya-restaurant try, that was but delicious, however one should for this with mükenspray spray yourself thoroughly, as you outside oberhlab a pond sits!

  • Service
    4.0

    In the all in all the staff was friendly, but i have to say, that the friendliness and the service in Cuba is much better (may at the hotel beach chairs, but that was our impression). It is also a shame, that in the dining room only a few people to be served, the rest had to get oneself. (maybe after face-who most tip could). Because of the many germans were the foreign language skills of the staff quite well, with english gets ahead one anyway further! Room cleaning was great - especially you got every day from towels another animal shaped - in 14 days not a single repeat! Also it is a shame, that you, if a trip at 6:30 o'clock starts, not in the dining room and also a packed lunch gets, but at the pool bar sweet muffins or croissants should take. What to do in such a case a diabetic?

  • Sport & Entertainment
    4.0

    Animation was every day offered, mostly seemed to me the offer but the italian guests left to be desired. The pool is quite small, but with the fantastic sea and clean beach, the not disturb you. As already mentioned, the chairs at the beach seem fully booked or right full hotel not enough, are but also like the towels inclusive. Shady spots were during our travels hard-fought, on the final day we were already at 5:45 o'clock at the beach and since there were only a few free chairs...

  • Hotel
    5.0

    The hotel is rather small compared to the Riu hotels in the area and therefore also more comfortable than, for example, the sister hotel Maya. In the all in all the hotel is very nice and well maintained, but could the tables at the lobby bar be cleaner (often ' vogelscheiße' on table or chairs) or also glass rims. At of the lobby and the free area of the dining room there are free wi-fi. Breakfast gives it starting from 6.30. Lunch from 12,30 and dinner from 18:30 in the buffet. But there are also at the pool bar snacks and early lunch. Furthermore in the hotel there are 3 theme restaurants : Maya, asian and italian. Guest structure were now in march 45% german 45 italians, a few rest were canadians, americans and spanish. Due to this gstestruktur unfortunately very much place anytime and as the beach chairs at the beach with full hotel is not sufficient, had to some people on the floor. We were already from 6:30 a. m. awake and are in front of the breakfast to the beach and have just two beach chairs with umbrella got. The same behaviour put especially the germans the free area of the dining room of the day: even before the dining room opened, sat many already on the tables around a square to guarantee!

  • Location
    6.0

    From the airport it is about 45 minutes to the hotel. Playa del Carmen you can bike ride (free in the hotel borrow ) in less than 10 minutes away. There, there are the typical souveirshops (5. avenue ), but also a little bit out of town supermarkets, in which one souvenir something gets more favorably (wall mart) 10. avenue. Excursions start all directly from the hotel. Chichen itza are about 2 hours drive, Tulum and coba about 1 hour 15 minutes sian Kaan in about 1,5 hours with migrating in jeeps! The hotel is directly at the dream beach, the one to Playa del Carmen can walk. In the other direction brings you to the hotel on a quieter section, where not more so lots of people along, because behind the rainforest starts (nice for photos!)

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Juliane
Behind the expectations remained

  • 4.2 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • March 2013
We have the Viva Wyndham azteka for a 5-day anschlussaufenthalt a circa 14-day trip through Mexico booked. The hotel has approximately 270 rooms, over 3 floors. During our stay we mostly germans and italians, as well as americans and canadians found. The structure is well mixed, but we hardly any children saw. A big minus of the hotel is the poor internet connection. There is wi-fi only in the lobby and the internet is itself only very bad. Also negative is the liable to pay the costs safe. Here requires the hotel 2 us $ per day. We stayed during ... our trip in many hotels, the partly. A much worse standard. Everywhere there was free wi-fi in the room and a free use of the safes. read more
  • Room
    5.0

    The size of the room was adequate. Only the balcony could have been bigger. Here was unfortunately no place to sit down, so that we only dry clothes could. The mini bar is subject to charges, a kettle for tea did not give it. Here one must then evenly the way to the next bar.

  • Gastronomy
    5.0

    We were very happy with the food. There are 3 à la carte restaurant, after previous reservation without an extra charge use. We tried the italian and the asian tried and can recommend to everyone, to do the same. The restaurants with personal service are not as busy as the buffet and so during dinner a little privacy. Hygienic it was everywhere, we never had problems. Everything was either good chilled or hot enough.

  • Service
    2.0

    We have in relation to the service unfortunately almost without exception bad experiences and ask ourselves, if we seriously in the same hotel were as other guests, the great many suns. Already at check in lacked the service. We had to very long on our room wait, while other guests, with us from the trip came, their room was ready. After mehrstündigem wait was no offer of help with the transport of the suit-cases were offered. So we had to even on our room on the 3. floor contribute, since it is in the Viva Wyndham azteka were no lifts. Especially the dining -staff was unfriendly and didn't greet. Since we polite guests were, we have always (in spanish) greeted, but as good as never a response. Even the most charming smile from us no attention. The foreign language skills were poor. Also at the front desk the english hardly over right also. Of the other employees not to mention, there was even english nothing to do. When we at the front desk after someone inquired, where we on english or german a complaint able to leave, we were also only a lady on the side, our concerns to our satisfaction could solve. The saving grace was the cleaning staff. Here we have nice ladies met, your work reliable done.

  • Sport & Entertainment
    4.0

    The entertainers are in the Viva Wyndham azteka much more subdued than in the neighboring sister hotel Viva Wyndham Maya. Nevertheless, they are during the day both at the beach, as well as by the pool not to be missed. We were repeatedly asked him politely, whether we in the program to participate. In comparison to sister hotel is the evening entertainment not at the central pool, but nearby the lobby. So guests can also enjoy the program absence and not through loud music or shows bother us. The sun loungers are for us a large problem been. The shady spots are extremely limited. If you in its holiday doesn't want to itself between 6 and 7 o'clock to reserve chairs, with a place in the blazing sun exp. The hotel could remedy, in the either the foolishly reserve thwarting or more umbrellas overcome. Capacity would be here still each quantity available.

  • Hotel
    4.0

    We have the Viva Wyndham azteka for a 5-day anschlussaufenthalt a circa 14-day trip through Mexico booked. The hotel has approximately 270 rooms, over 3 floors. During our stay we mostly germans and italians, as well as americans and canadians found. The structure is well mixed, but we hardly any children saw. A big minus of the hotel is the poor internet connection. There is wi-fi only in the lobby and the internet is itself only very bad. Also negative is the liable to pay the costs safe. Here requires the hotel 2 us $ per day. We stayed during our trip in many hotels, the partly. A much worse standard. Everywhere there was free wi-fi in the room and a free use of the safes.

  • Location
    5.0

    The hotel is directly at the beach and about 2 kilometers away from the place. This can about minutes walking or within approximately 5 minutes by cab back (cost: about 70 pesos).

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Katharina
Dream holiday in Mexico

  • 5.4 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
We really liked the hotel. We deliberately for a rather smaller and more intimate hotel. When we at the beach along and with other hotels saw, how crowded the beach sections are, we were very glad, that our hotel is different. At the beach really is lots of space. There are many beach chairs and umbrellas available. But unfortunately also here the morning reserve from 6:00 a. m. took place. Positive emphasized should be the free wi-fi-access in of the lobby up to the bar and the restaurant. read more
  • Room
    5.0

    We had one of the renovated rooms in the block b. the condition so it was very good. Also to the cleanliness there are nothing to complain about, it was daily thoroughly cleaned. As i-tüpfelchen there was every day another towel-figure ☺ The only, the us a bit was missing, was a bigger balcony; there is mostly a french balcony. Here you can only. On the ground floor there are terraces.

  • Gastronomy
    5.0

    There was the main restaurant, as well as a variety of theme restaurants, this but we didn't visit. There is plenty of choice and varied. There were different theme evenings, to the the food adjusted ( for example mexican or italian evening).

  • Service
    5.0

    The service is super. All are very friendly. Even when the restaurant was full, were the waiters cheerful and totally efficient.

  • Sport & Entertainment
    0
  • Hotel
    6.0

    We really liked the hotel. We deliberately for a rather smaller and more intimate hotel. When we at the beach along and with other hotels saw, how crowded the beach sections are, we were very glad, that our hotel is different. At the beach really is lots of space. There are many beach chairs and umbrellas available. But unfortunately also here the morning reserve from 6:00 a. m. took place. Positive emphasized should be the free wi-fi-access in of the lobby up to the bar and the restaurant.

  • Location
    6.0

    The location is very good. One is on foot within 20 minutes at the beach along and 25 minutes the street along in Playa del Carmen. Taxi only took about 3 minutes and costs 70 pesos. In Playa del Carmen is very busy, lots of shops (mostly souvenir shops) and restaurants. Moreover, the 'Plaza playacar' only a few minutes' walk away. Here there are likewise to a few souvenir shops, a car rental and a Starbucks. The settlement 'playacar' is very nice. Everything is green and on the one hand there are the hotels and on the other you see nice houses. If you a variety of go on excursions would like, is this hotel relatively centrally. The distance to Tulum is approximately 1 hour and to Cancun, so to the airport, about as long.

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Helmut
Well maintained hotel with great service

  • 5.4 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
The hotel is in the playacar - hotel area from Playa del Carmen right on the sandy beach. To Pedestrian precinct from pdc is per way 20-25 minutes, there you will find mainly textiles all Art, many silberschmuckgeschäfte, various pub, pharmacies (rather drugstores), travel offerers, and small Supermarkets. To the large supermarket 'Walmart' one goes still further 15 minutes Chairs on the beach there were many, but at the latest at 9:30 o'clock are all occupied. The sea is almost always more or less wavy. With strong wind can the strandwelle very high. The entertainment is only in italian ..., english and french and is available on young clientèle ausge- Aligns. You can in both directions at the beach hiking. Right to the nature reserve, the left to the harbor. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Jeannette
Dream holiday

  • 5.8 / 6

  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • January 2013
Very pleasant hotel, less than the other hotels in playacar, but it very easy going. Requests/complaints were dealt with immediately. We have on arrival on 28-12-2012 a room in block a with a view of the neighboring hotel and close to the nightly entertainment of our hotel can provide. Both the extremely loud generator the neighboring hotels, as well as the very loud evening entertainment (about 22 hours until 23 o'clock local time) have really bothered us. Because we with a child traveled and the time still messing (we were at 20 o'clock all tired) we asked for a different ... room asked, which we also received. This was very nice and quiet in the block b and newly renovated. Other than that, we enjoyed in the 9 days a total of three excursions about the hotel (Viva-travel) joined in to Tulum and coba (a day), to chichen itza and valladolid (a day) and in the lagoon Xel-Ha. All three tours were fantastic, but the Maya-sites-visit for our child a bit of a hassle. Gladly we would have a couple more more days we could have stayed longer. To the hotel itself has a lot of other travelers written. The very positive impression i can only confirm! Alltogether it was a dream holiday and we will again this year around christmas, new year's day to Mexico flies. The country offers simply so much culture and nature. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Andras
Recommended with restrictions may apply

  • 4.9 / 6

  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • January 2013
We have been for the 7. time at the riviere Maya and in comparison to all previous hotels, the Viva azteca (in contrast to Maya) definitely reasonable. Special advantage: you is on foot quick (20 minutes on foot) in Playa del Carmen. Free bike rental from 09:00 to 15:00 for a maximum of three hours. So one is completely independent of taxis and minibusses were to. If it nevertheless times fast into town should go, so that it is about 5,-Euro per drive really good served. We had in advance for little surcharge a room with seaview ... booked, which especially therefore pays made, because at night often again drunk russians and americans shout around have. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Jürgen
Mexico we will be back

  • 5.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
Hi there In january we were in the obengannanten hotel and it was very good. Meal variously and tastily, clean nice and friendly. Very well situated about 15 minutes into town directly at the beach and for the excursions also well situated (see travel tips ) what else could you want I have long time to decide something negative to find and will not attempt at low water pressure in the shower (irony from). The hotel you can absolutely recommend. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Kerstin
Paradise, unfortunately in the abgaswolke!

  • 5.6 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
Hotel and garden area were very clean, a little bit of paradise! Food and drink is good average. The staff is absolutely polite and very friendly - all hotel employees. The guests came from Amerika, Scandinavia, Germany, Switzerland, Holland, Italy. The number of italian rose after new year's eve on. Russian guests we have only a few notice. Noticeable only once fall drunk ami's. Guest age of 0- hochbetagt. read more
  • Room
    6.0

    Near the rooms you have to the location 8... Some rooms is located in the constant music for the cooling systems the neighboring hotels - and that means: no sleep! Disturbed us the balcony, but you have to honest manner, it is in the catalog described like! Most balconies resemble a kleinknast -but only until shoe size 45! Room and bathroom alright and very clean!

  • Gastronomy
    5.0

    Also without tip one as a guest always good and polite service. It was constantly attention, that everything was clean. The additional restaurants from the food was not convinced, we would the buffet prefer. And the something for every taste to offer.

  • Service
    6.0

    As already mentioned, great friendly staff. Grounds and rooms very clean. I have the waiters admired, as top with the serious eisentischen and serious eisenstühlen before the buffet zurechtkamen. This is unfortunately a fehleistung of the architect/interior designer! The tables and chairs are hard, cold, without cushions and the plastikstuhlgleiter obviously years ago fallen off. Since few plastic ones survived, the customer now food on the swing-tables and chairs!

  • Sport & Entertainment
    0
  • Hotel
    5.0

    Hotel and garden area were very clean, a little bit of paradise! Food and drink is good average. The staff is absolutely polite and very friendly - all hotel employees. The guests came from Amerika, Scandinavia, Germany, Switzerland, Holland, Italy. The number of italian rose after new year's eve on. Russian guests we have only a few notice. Noticeable only once fall drunk ami's. Guest age of 0- hochbetagt.

  • Location
    6.0

    Hotel lies directly at the beach. I would have to say that the beach section with the beautiful palms as the most beautiful of all hotels designate. A major criticism, however, i must write: The water sports (of foreign offerers) has its home right next to the beach. With little waves are the boats are very actively on the way-fast-loud-smelly! We were on the beach felt like on a busy highway and so it smelled also! Paradise in the abgaswolke!

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Roland
A wonderful caribbean 'winter holiday'

  • 5.6 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
We have here a very nice 'winter holiday' at 30° air and 27° water temperature at a caribbean kilometer long dream beach and in a highly recommended all inclusive-resort hotel experience. A comprehensive all inclusive offer we have the first time met. Here are amongst others also the specialities -restaurants with 5-course menu on 5 *- niveua all inclusive. The Viva Wyndham Azteca is informal and comfortable designed as the nearby and also usable sister hotel Viva Wyndham Maya. If the burdensome 12-hour flight and the 9,5-hour return flight were not we would again next year here have a ... vacation. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Petra
Definitely again

  • 5.1 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
We were satisfied all around. Particularly worthy of mention was the pool bar, the 24 hours was open. You could at every time of day and night delicious drinks (also alcohol) get. Snacks stood also at any time ready. The rooms were thoroughly cleaned on a daily basis, staff were very friendly. With the taxi one was in 5 minutes in the town. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Karsten
Nice hotel, unfortunately too loud

  • 5.1 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
Very clean and well-kept hotel area, also the beach is cleaned daily, swept and the sufficient made available couches organized. Set up. Incredible 24 hours hospitality. Better all inclusive not. Very friendly and helpful staff. The hotel is unfortunately not for vacationers suitable, the peace want. The animation at the pool starts at 10:00 and after two hour lunch break it goes on. At the beach disturb the noise and the fumes smell by motor boats and the permanently back and forth driving jet ski's (minutes six piece). read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Sabina
Very good

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
We were very satisfied with everything and can only recommend this hotel. What is also great 4 hotel is the Wyndham Maya hotel which you can use 6 restaurants à la carte great. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Christina
A great hotel

  • 5.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
Very clean hotel, very clear in size. Staff all very friendly. The room cleaning maids and also the entertainment staff gave everything. In the 17 days when we were there there was nothing to complain about. Some vacationers from the Maya envied us. In the Maya everything is very big and lots of people. Beach and pool are sufficiently available. One of the staff was always cleaning and tidying up. Just a good hotel. :-) read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Barbara & Jörg
Dream vacation at the white beach

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
The hotel complex with its about 270 rooms is well arranged and in a very tidy state. On the cleanliness was very good. The garden resembles an oasis of relaxation. read more
  • Room
    6.0

    Our room with the number 2349 had a sufficient size and was very good equipped (especially very quiet). The large closet had plenty of storage space. The bathroom was in magnificent condition and for 2 people completely sufficiently, since there are sufficient storage space offers.

  • Gastronomy
    6.0

    Who with the diverse and sufficient choice of meals and drinks a had to complain about, should consider times, what with him at home daily on the table comes. That is why we cannot understand, why some negative reviews in this connection have been made. The service staff was always friendly and had always a merry saying (some words of german) on the lips. At the bars prevailed also without tips always a relaxed and fun atmosphere.

  • Service
    6.0

    The complete staff had a friendliness that contagious worked. The cleaning of the rooms was cleaned every day and was very nicely (with lots of small decorative details) thoroughly done.

  • Sport & Entertainment
    6.0

    Beach towels and the sun loungers are free of charge and in very good condition.

  • Hotel
    6.0

    The hotel complex with its about 270 rooms is well arranged and in a very tidy state. On the cleanliness was very good. The garden resembles an oasis of relaxation.

  • Location
    6.0

    The journey from the airport to the hotel took about 60 minutes. The distance to the beach you must not further explain, since it concerns a hotel in directly at the beach it is. From playacar to Playa del Carmen (shopping, night life, restaurants, etc.) You need on foot about 20 minutes. With the taxi (the best from the reception call them) you can travel approximately 5 minutes for 70 Peso.

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Elena
Great hotel!

  • 5.1 / 6

  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2012
For cleanliness much importance is attached. The room was massive and quiet. We had room 3001 with a view of the sea. Jacuzzi and large shower available. Simply top! read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Florian
Absolute recommendation!

  • 5.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
Beautiful star hotel with a great beach, good food, tasty cocktails and very customer-focused, pleasant staff. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Volker
Dream holiday in Playa del Carmen

  • 5.3 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
We were from 30-12-2012 to 14-01-2013 in this hotel, the hotel is perfect, couldn't be better more. The silversterparty was unique. Friendliness and cleanliness in the hotel is sensational. Value for money is very good. We have in the two weeks really good relaxed. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Detlef
Good hotel

  • 5.3 / 6

  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
This hotel you can recommend it. The beach is clean, there are enough chairs available. The employees are always friendly and helpful. The food is sufficient, the room was cleaned thoroughly. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Bernd
Very good and clean hotel

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
A very good hotel. Definitely recommendable. The staff are always friendly and helpful. The cleanliness in the entire hotel is very good. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Rainer
Again a pleasant stay

  • 5.2 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
In accordance with the alterations and renovations in the past months the hotel has nothing of its old charm lost, but only has increased. There were a few new room created, the way from the rooms to the lobby and the restaurants is now completely covered and thus also with rains dryshod to reach. There are sometimes smaller changes, the however pleasant noticed. Only the main restaurant should a smart gains to pleasant to make. Pleasant is the entertainment - not so loud and piercing as in the past years. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
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