1 hotel reviews in Englishsorted by travel date
Gran Canaria Rural: never again!
- Hotel not recommended
- City break
- March 2011
We visited this rural house, Casa Cuevas Morenas, in march. Unfortunately just after a period of cold weather. This also had it’s effect on the temperature inside Casa Cuevas Morenas. It was about 15 degrees Celsius at a max and there was no central heating. The owner tried to increase the temperature with heaters. But this didn’t work out. Because there were no further solutions to get the temperature up and we didn’t want to spend our holiday on Gran Canaria wearing our ski jacket, we left at the end of the next day. We asked grandcanariarural.com for a ... partial refund of our rental money, because Casa Cuevas Morenas was too cold to stay in and they could not solve this problem or offer us an alternative. They told us no, because the owner of the house would not give back the money. Although we told them we booked the house with them and not the owner, they left it at that. I think this is bad service or no service at all. And ecotourism is hot, but sometimes not…