Hotel Prima Life Imperial Park(4 stars)

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Average rating

78 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    4.8
  • Service
    6.0
  • Location
    5.6
  • Food and Drinks
    6.0
  • Sport & entertain
    4.0
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6 hotel reviews in Englishsorted by travel date

Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Jackie
My experience at Prima Life Park archived
  • Hotel not recommended
  • Couples
  • Beach holiday
  • September 2010
english guests where not catered for i had to spend money on food outside hotel even though i booked all inclusive. a lot of guest from russia and eastern europe we were the only english guest we would have felt isolated if it were not for the kindness of the staff and other english speaking guests we met on the excusions. no toilet paper i in hotel lobby. we had to get up at 4am for excusion of the sahara desert the corridors were in complete darkness, not safe. the tv only had french, russian, and german chanels no english read more
  • Room
    3.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    4.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    1.0
  • Service
    3.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    3.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.8
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    4.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    3.0
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Katie
Please do not stay here archived
  • Hotel not recommended
  • Couples
  • Beach holiday
  • September 2010
the hotel is dirty grubby generally horrific. its dumped at the end of some really nice hotel but the general area is a dumb we were even offered drugs to but on our way back to the hotel one night. our room was ceertainly not 4 star as lamps hung off walls, mould in fridge stain on floor, defo not satelite tv unless u speak anything bar english. we went all inclusive food was terrible. acohol was a joke. they do not cater for brits!!!! read more
  • Room
    2.0

    size was quite good. twin beds. room ws falling to pieces and dirty. there was supposed to be a mini bar instead we had a mouldy fridge. overall terrible.

  • Gastronomy
    1.0

    one resturant with poor food. 2 bars i think with terrible options and staff didnt seem to want to serve us anyways. again dirty dirty dirty. atmosphere sucked we spend must of our days and nights out of the hotel spending extra money because we couldnt bare it. oh yeah and the entertainment is really really annoying music until 2/3 am unbarable!!!

  • Service
    1.0

    staff are rude, dont speak english and dont seem to like the english very much.room was dirty although a cleaner came in at some point during the day but not sure what she actually did. extra services woulodnt know as no one wanted to tell us. we have written a formal complaint through our holiday tour operators and they have basicially said we should have read up on it to warn us and that its our own fault we wasted our money.

  • Sport & Entertainment
    1.0

    the brochure boasted activities and entertainment. there were no ball nets of any kind or space for them for that matter, again entertainment sucked!!!!!!!!!!!!!!! the only plus i would give it was the pool it wasnt bad.. sort of clean..

  • Hotel
    2.0

    the hotel is dirty grubby generally horrific. its dumped at the end of some really nice hotel but the general area is a dumb we were even offered drugs to but on our way back to the hotel one night. our room was ceertainly not 4 star as lamps hung off walls, mould in fridge stain on floor, defo not satelite tv unless u speak anything bar english. we went all inclusive food was terrible. acohol was a joke. they do not cater for brits!!!!

  • Location
    2.0

    not far from beach and there are free sun lounges for the hotel but wouldnt you know there miles from the sea and the worst looking of them all so we paid a smal;l amout to go to another hotels lounges. shopping is poor there is a lot of tit fot tat and they really really pester you!!!

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Ania
Really good hotel if you want to spend a nice time archived
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2010
Really nice place not so far from the city,but quiet place you may realy rest. read more
  • Room
    5.0

    normal room maby in tv they should have one polish program:)),cleaning every day fresh towels and so so nice lady of cleaning!!!

  • Gastronomy
    6.0

    A lot of different food every may found sometfing for yourself,

  • Service
    6.0

    People really nice and helpful especially ladeis of cleaning!!!

  • Sport & Entertainment
    6.0

    we was there 2week and every day we have a new suprise in the day we spend near pool-good maby not so big but enough i have every day water aerobics:))good for may body:))boys from entertainment organize our day time good:))realy nice people hello for you and thanx!!

  • Hotel
    6.0

    Really nice place not so far from the city,but quiet place you may realy rest.

  • Location
    6.0

    Good location not so far from the city and not so close:))

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Jackie
Don't waste your money archived
  • Hotel not recommended
  • Families
  • Beach holiday
  • July 2010
This hotel caters for Russians not brits. The food was not even recognisable never mind edible. Shower was broken and took 3 days to repair (only lasted 1 day) The staff were only interested in Russians Only 12 Brits in hotel. I paid for all inclusive but couldn't eat or drink in hotel. Had to spend all my money on food outside. The public toilets had flowers strewn around but no toilet paper and the floors were flooded. The Russians got up at 4 am to put towels on sunbeds and didn't even use them. There were a few people ... from the Baltic states and even they couldn't eat the food and complained about the Russians. I would recommend that Thomas Cook removes this hotel from there brochure. read more
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    2.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    1.0
  • Service
    2.0
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    3.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.3
    Family friendliness
    2.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    4.0
  • Location
    3.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Tomas
Nice resort, nice hotel,great pool, nice personell archived
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2007
Rewiews from this web site helped me a lot when deciding where to go on my holiday. That`s why I write here as well. I can highly reccomend this hotel, it`s located in the nice resort, not too far (about 10 minutes walk from shopping opportunities - Medina), only a step from the beach (about 350 meters, cca 4-5min walk) + beach is fine. Hotel is very nice, quite clean, personell is very willing, especially when you treat them nicely and politely, they take you as a friend. I knew few tourists who treated them really bad (swearing, shouting, absolute ... impatience) and then were complaining that the personell is not smiling at them all the time. Must say that we (me + my girlfriend) found all the staff(kitchen, dining room, bar, housekeeping) very nice and polite, hard working and polite. Food was good, but you must get used for the typical north african tastes, that are a little bit different from european. But in general food was very nice. Only thing I can complain about is that there was not a good selection of fruit, resp. there was almost no fruit served except not very nice apples. Beach was nice, quite clean, sea was great. In generall I can really recommend this hotel, it was a very nice holiday. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Sebastian
Overall price/performance = very good archived
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2006
A new hotel, overall price/performance = 5 suns read more
  • Room
    4.0

    cleanliness, air-conditioning, TV, balcony

  • Gastronomy
    4.5

    good quality and quantity of food & drinks

  • Service
    4.0

    reception - french , a roomservice - only arabish

  • Sport & Entertainment
    3.5

    very nice swimingpool, animations ok but very noisy

  • Hotel
    4.5

    A new hotel, overall price/performance = 5 suns

  • Location
    4.0

    300 m to the beach, 500 m to the town and shops

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