lti Hotel Pestana Grand(5 stars)

Ponta da Cruz, Piornais Show map
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Average rating

5.0/6

162 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.1
  • Service
    5.1
  • Location
    5.3
  • Food and Drinks
    4.7
  • Sport & entertain
    4.8
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88 hotel reviews in Englishsorted by travel date
Ludwig
Gladly anytime again!

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • March 2013
In all areas very recommendable hotel. Very friendly staff, great choice of meals mornings and evenings! Everything great organized. Attachments around the hotel around it very clean and tidy. To us absolutely great! read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Simone
Five star with zugedrückten eyes

  • 3.5 / 6

  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Countryside & spa
  • February 2013
Quiet on a long promenade. The suite we had bigger. Cleanliness of the hotel and suite was okay. Internet in the reception area for free, also at the terminal. Breakfast: well, if you like english breakfast is here in good hands. It was nothing for us. A week only croissants and sweet rolls with Nutella breakfast. No fresh squeezed juices, the canned fruit you should 5 stars save! European guests, average: 65+ read more
  • Room
    4.0

    Suite was okay. The furniture made a somewhat older impression, but was not broken. Stationery on the room would have been desirable. It was only a small block for notes project. I knew that from LTI hotels different.

  • Gastronomy
    3.0

    No indication to the restaurant, since we didn't use it. Breakfast see above

  • Service
    3.0

    Maid service top! Really friendly and clean work! Thank you again! The friendliness of the staff could be better. Very rude and for me very übergeblich was the employees at the reception (other guests found the also). In the service area it was barely. A friendly smile the mean is, would not be bad!

  • Sport & Entertainment
    4.0

    The equipment need to be redone. Pool area ok. Pool cold!

  • Hotel
    4.0

    Quiet on a long promenade. The suite we had bigger. Cleanliness of the hotel and suite was okay. Internet in the reception area for free, also at the terminal. Breakfast: well, if you like english breakfast is here in good hands. It was nothing for us. A week only croissants and sweet rolls with Nutella breakfast. No fresh squeezed juices, the canned fruit you should 5 stars save! European guests, average: 65+

  • Location
    3.0

    Directly at the promenade, shopping center about 200 metres away, in the proximity some lokmale. Daily several times shuttle bus from the hotel to Funchal and back.

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Verena & Georg
Great hotel with terrific view

  • 5.5 / 6

  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • February 2013
Nice hotel in the hotel zone. Bus shuttle the center all 45 minutes free, until 18 hours. The hotel is 6 years old, great planned and has a magnificent view of the sea and the cabo girao. Guests mixed, retired, hikers and families with children read more
  • Room
    5.0

    Had the suite. The best view, 2 balconies, only 1 bathroom. Unfortunately hardly any storage space. For 4 people only 1 box. Kettle.

  • Gastronomy
    6.0

    Had only breakfast, was perfect

  • Service
    4.0

    Breakfast perfect, leaves no wishes desired. Service very friendly. Room cleaning rather desirably (stresses no socks on, sort shoes.). No child care outside of the vacation time (circa june until sept). Games room open.

  • Sport & Entertainment
    6.0

    Unexpectedly large indoor swimming pool, small pool, but plenty of beach chairs. In the open too cold, but chairs were available. Jacuzzi, sauna, steam room, then in the cool outdoor swimming pool... Billiard room, libraries... Play area in the open

  • Hotel
    6.0

    Nice hotel in the hotel zone. Bus shuttle the center all 45 minutes free, until 18 hours. The hotel is 6 years old, great planned and has a magnificent view of the sea and the cabo girao. Guests mixed, retired, hikers and families with children

  • Location
    6.0

    10 minutes with the shuttle into the city, 2 minutes from the Forum Madeira (shopping center with for example Zara, intimissimi, Massimo dutti, c & a, sports shop, boutiques, supermarket, geox...) Great felsenlokal with a view on the sea in 5 minutes walk.

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Sigrid
Definitely again

  • 5.2 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • February 2013
A great star hotel! (where the 5. came from you must ask yourself...) On the edge from Funchal location, for us an optimal location. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Dietmar
The 5. star with a zugedrückten eyes

  • 5.4 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2012
The 5. star rather with a zugedrückten eyes. We were for the first time in Madeira and this hotel on the edge from Funchal is recommendable. Before one the room the guest must, you should however the condition of the premises verify. The was not made. The toilet was quite loose and the soap holder in the shower hung on 'half 8.'. The are no serious flaws, but at 5 stars. We had room 1310 with a sea view, to the pool and on Funchal. The room, as well as the bathroom are ok the tv-device would not have ... old-fashioned can be. ZDF and ProSieben you could in german language welcome, otherwise many sending in other languages. In the room there was a kettle for coffee and tea, like even a fridge. Wi-fi was unfortunately for the room not available. In the lobby there are 2 pcs and if you're lucky, does the wi-fi connection. The chairs in front of the pc seemed from Kolumbus-times have to be; such durchgesessenen chairs-bad and unacceptable. The hotel offers a free daily pendulum bus to Funchal at. The hotel-own bus (55 seater) to to the harbor; thus very central. Between 09:05 a. m. and 6:05 p. m. every 45 minutes the last drive from Funchal back to the hotel goes at 18:30 o'clock. The breakfast buffet was ok. The selection of sausage and cheese i found 'poor'. (always under the point of view of 5 stars!) The coffee was in excellent spirits all branded quality. The waiter is on every table a pot; so no self-service on a machines. Then there are a lot of breads and even a warm buffet. Everything very clean and tidy. At the end the promenade (at the hotel exit turn left) there is a shopping center and at the roadside with a view of the sea are 3 really good restaurants. A pizzeria, a outstanding fish restaurant (many locals food here), as well as a mexican restaurant. We have all three restaurants tested - gladly anytime again. You go from the hotel right onto the street, then on the left hand side after 100 meters also 3-4 restaurants. And then there is still about 200-300 meters a shopping center. You are looking for a pub or a comfortable 'pub' in the immediate vicinity, so you will not find. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Klaus
Never 5 stars

  • 2.1 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • November 2012
Hotel without flair. The bridge in the foyer says it all! All stuffy. Worst entertainment program i have ever seen. Pestana sales presentations are annoying and expensive read more
  • Room
    2.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    2.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Sport & Entertainment
    2.0
    Overall condition of the pool area
    3.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    1.3
    Family friendliness
    1.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
    Disabled-friendly
    2.0
  • Location
    2.3
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    2.0
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Nickels
Good hotel, the best service

  • 5.2 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • November 2012
The large hotel is occupied with very friendly and helpful staff. The hotel with its attachments is very clean, the dishes were very good and always fresh. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Dieter
Great hotel, nice location, definitely with a view of the se

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • October 2012
Very pleasant holiday in this hotel. Peaceful location, no waiting times for breakfast. Nice briefing by staff at the breakfast. Room were cleaned daily and vergbrauchte toiletries immediately refilled. Since we almost every day rains had was the free bus to Funchal worth their weight in gold! Be careful with the visit the market hall in Funchal - on the first floor are the dealers on tourists, to these tidy with overpriced prices abzutocken! We had only booked breakfast, there in the immediate area many places to eat are. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Andrea
Nice holiday

  • 5.2 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • October 2012
A good middle class hotel (4 star) read more
  • Room
    4.0

    The rooms are very spacious and furnished nicely with small drawbacks!

  • Gastronomy
    5.0

    We booked half board and have always found something.

  • Service
    6.0

    Very helpful, friendly and accommodating.

  • Sport & Entertainment
    6.0

    The two pools are a dream!

  • Hotel
    5.0

    A good middle class hotel (4 star)

  • Location
    5.0

    Directly at the waterfront, on foot are a shopping center, as well as restaurant distance.

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Susanna & Pascal
A wonderful hotel mit flair

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • October 2012
The hotel is located outside from Funchal, what we as advantage to look at. It has a beautiful garden plant with two seawater pool, a indoor swimming pool with spa area and large rooms. read more
  • Room
    6.0

    The rooms are cleaned daily. They are large. This year we had the präsidentensuit with three large balconies. The service in the room was very good. Every wish is fulfilled.

  • Gastronomy
    6.0

    We had only breakfast, what we always which particularly is. There was something for every taste and everything your heart desires.

  • Service
    6.0

    The service was as always amazing. Especially the room service is good and fast. At the front desk if possible fulfilled all expectations.

  • Sport & Entertainment
    6.0

    In the immediate vicinity you can find everything you need from the health club to naildesigner. Also the hotel has such deals as hairdresser massages etc.. The i myself use and recommend.

  • Hotel
    6.0

    The hotel is located outside from Funchal, what we as advantage to look at. It has a beautiful garden plant with two seawater pool, a indoor swimming pool with spa area and large rooms.

  • Location
    6.0

    The location is unique. One is fast in Funchal, either by taxi or bus, also a hotel owner shuttle bus goes depending on the season every half hour. In the area there are many touristenresaurant, which we are not recommend, but if you like it. A larger shopping center is in 3 minutes away.

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Horst
Excellent

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • October 2012
We really liked the hotel. The staff are very friendly and able. At the front desk in our experience especially Mrs Carmina Mata for example with Directions helped. The room with side view of the sea was very good equipped and without some wear marks. Evenings were again all used towels for new exchanged and the beds turned down. The food was magnificent. Naturally the selection is not with a Turkish hotel with 500 guests comparable, since comparatively relatively few guests the dinner with had reserved. The drive with a rental car in our experience first in view of the ... very urban environment a bit unsafe. However on the next day we have no problems more, the signage is on the island everywere very good. The weather was actually quite good: always warm. In the mountains however often thick fog and rain. In the afternoon we could but always with a lot of sun in the garden at the pools sunbathing. The pool area is lovely, the sea water crystal clear, the condition the entire outdoor area excellent. Especially good the paradisiac tropical garden directly next to the hotel pleased, he belongs to the magic sports Club (no entrance fee!). There was actually still nicer than in the Monte Tropical garden. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Florian
Gorgeous location with a view of the sea, great!

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • October 2012
Very clean and decent hotel, as are the 5 star rating. The breakfast was very good, at the evening buffet, however, we are rather outside eat. The spa and also the swimming pool was always clean and tidy and very clean. Especially the friendly staff was always cooperative. read more
  • Room
    6.0

    We had the luck the wedding suite with perfect sea views and top facilities. The room was even several times were daily arranged and everything was as air conditioning, tv, balcony, minibar, coffee, safe, telephone... Was also in immaculate condition.

  • Gastronomy
    5.0

    For the off season we would the restaurants the surrounding area but there is also several possibilities right at the hotel, if one times only a pool day to spend.

  • Service
    6.0

    With english you actually in completely Madeira with good reason and in the hotel is also german speaking staff. Service is now time to a star hotel.

  • Sport & Entertainment
    0
  • Hotel
    6.0

    Very clean and decent hotel, as are the 5 star rating. The breakfast was very good, at the evening buffet, however, we are rather outside eat. The spa and also the swimming pool was always clean and tidy and very clean. Especially the friendly staff was always cooperative.

  • Location
    6.0

    Around 30 minutes away on foot to the center from Funchal; the hotel-own bus drives but also several times an hour. There are in the immediate vicinity but also a large and a small shopping center where you almost everything can be found. On foot you can reach but also in around 3 to 5 minutes a sea-lido or a pebble beach (large pebbles).

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Christian
Simply good... We will be back!

  • 4.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2012
Great hotel a bit out of the way (about 3 kilometer) funchal, therefore peacefully located! Rooms are large and clean. The average age is between and years. Great park around the hotel, everything very green... With journey with the rental car free parking and underground car park! read more
  • Room
    5.0

    In the room is everything available, safe, mini bar, couch and coffee table, armchair, desk, kettle, hair dryer, air conditioning, balcony and so on The rooms are clean and big. The beds are comfortable and everything was tidy and in good condition.

  • Gastronomy
    4.0

    Breakfast rather moderate, no fresh gescnittenes fruit, only melons, the rest was from the can. Empty dishes were quickly refilled and you can outside with a view of the sea with a beautiful sunshine breakfast!

  • Service
    5.0

    Very friendly and helpful staff. German everyone does not speak, but with English not a problem... Daily free hotel-shuttle bus into town Funchal and back.

  • Sport & Entertainment
    5.0

    Very nice and large sea water pool area. Deck chairs abundant, only the quantity and the condition of the sun screens is lacking!

  • Hotel
    5.0

    Great hotel a bit out of the way (about 3 kilometer) funchal, therefore peacefully located! Rooms are large and clean. The average age is between and years. Great park around the hotel, everything very green... With journey with the rental car free parking and underground car park!

  • Location
    5.0

    The beach 'praia formosa' is five minutes' drive away. The shopping center 'Madeira forum' is also just five minutes on foot away. Excursions are from the hotel offered. The airport is in 30 minutes' drive away. A bus stop is 150 away from the hotel, the line 2 runs regularly into town ( alternatively to the hotel-shuttle bus).

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Wolfgang
Optimal

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • September 2012
Ideal hotel the 5 star really deserved it The breakfast and the dinner very good, in the evening without the usual hamburgers, pizza, Schnitzel and other Alternivangeboten You will be personally to the table, which the usual rush mob to the tables and the buffet saves The selection was very good read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Martin & Sigrid
Sunshine and Schaten

  • 4.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Hotel clean and good, Baden at the beach impossible, rock and strong surf, as a beach holiday at the beach none. Half board not recommendable, food to 70% cold, monotonous and unimaginative, Hauptfisch of Madeira Espada not even for offer. Knowledge of German from the staff could be better. Hotel 5 stars and as Grand Hotel, very flattering. My opinion at best four star hotel read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    3.5
    Quality of the beach
    1.0
    Overall condition of the pool area
    6.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    3.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
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Bernd
In sum a beautiful hotel

  • 4.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • September 2012
To the breakfast and dinner is a subject to availability a place assigned. Unfortunately appeared to us the staff very hard but disorganized. Everyone was responsible for everything, so that nobody really concerned felt. Sometimes came long queues with waiting times from RD. 15 minuten ftate, before you get to a space was led. Also on the beverages to eat you had to sometimes wait any longer. Nevertheless we would the hotel probably again. read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Jürgen
Five star not everywhere!

  • 5.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Wonderful hotel in a great location very well equipped. The rooms, as well as the room service are 5 stars. For breakfast whereas you felt like being in the discount store at the cash register. Partly waiting times in a line of 15 to 20 minutes until one finally a table (a disaster). The chairs at the pool were partly broken. At the front desk it was like it everywhere is, mainly motivated and very qualified forces whose overall impression by one of their colleagues marred, since this us only wrong information was. The other tourist in the hotel came ... from Europa, mostly from britain, Germany, benelux and Portugal. In short: the value for money was with us super and we would go again vacation at the pestana grand make. However in a five-star hotel such standards for breakfast not be. read more
  • Room
    6.0

    Large suite similar room, bathrooms equipped with a bath and shower. Safe free of charge.

  • Gastronomy
    4.0

    The dishes at the breakfast buffet are good, but the waiting times are catastrophic. Wait until you get a seat 15 minutes, waiting for pancakes/ fried egg 3 minutes and if you so many bad luck was the coffee completely forgot. Dinner was for us in the hotel too expensive 28 €without drinks

  • Service
    5.0

    Room service super, the staff altogether very helpful and friendly. At the front desk one speaks in any case English and portuguese mostly but also German and french. The kiosk in the hotel is closed on sundays, what I cannot understand is there otherwise all shops normally open.

  • Sport & Entertainment
    4.0

    The pool area is very well-kept

  • Hotel
    5.0

    Wonderful hotel in a great location very well equipped. The rooms, as well as the room service are 5 stars. For breakfast whereas you felt like being in the discount store at the cash register. Partly waiting times in a line of 15 to 20 minutes until one finally a table (a disaster). The chairs at the pool were partly broken. At the front desk it was like it everywhere is, mainly motivated and very qualified forces whose overall impression by one of their colleagues marred, since this us only wrong information was. The other tourist in the hotel came from Europa, mostly from britain, Germany, benelux and Portugal. In short: the value for money was with us super and we would go again vacation at the pestana grand make. However in a five-star hotel such standards for breakfast not be.

  • Location
    6.0

    The hotel lies on a promontory overlooking direct sea view. 5 minutes on foot away from the hotel is the shopping center forum Madeira. Otherwise are 5 minutes on foot away several restaurants where you can eat while you on the sea look.

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Thomas
Simply good

  • 5.9 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • August 2012
Spick-and-span. In any case to this hotel again. A very good breakfast buffet with fresh fruit. Wide selection of drinks for breakfast. Very friendly staff. Gladly and at all times to this hotel again. Unfortunately only two German TV channels. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Joachim
Back and forth torn

  • 3.8 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Countryside & spa
  • August 2012
A lot I there good, some however also not. That begins already with the size of, to the specified rooms Comes a good number of 'time-sharing' apartments in addition. I had a suite, which I liked a great deal, but unfortunately Only 2 German speaking tv program. The cleanliness was okay. The bathroom however not always thoroughly cleaned, But in the tolerable area. Generous with toiletries They were immediately and always replenished. Also fresh beach towels for the pool there was always. The' wellness area' was small but nice, with a sauna and steam room. If you are lucky, the ... not a herd children austobt (access actually only starting from 14 years and only allowed to check in with a adults then actually ensure should the Well-mannered happens. The fun and games there was the beautiful Outside area) you can very relaxing. It would be appropriate if the staff the hustle and bustle of a little Arrest would, respectively just more often time in which existing Quiet zones signs instructions would. By me booked massages were good. The breakfast was ok. Dinner I hadn't booked, me however Once something on room and it was just awful. With the staff you are also back and forth torn. At the front desk you are very friendly and always make an effort to be helpful. For breakfast one waits already sometimes longer Its coffee. Even if is not much going on. Especially good I found also the free several times during the day Driving shuttle bus to Funchal. As the number of guests in my second week still anstiegt has to react and the Bus for more often. read more
  • Room
    4.0

    The suite was spacious and 2 balcony which one great view has. The couch in the living area was not a pull out sofa bed, is So only for one child as sleeping possibility suitable. A few more German speaking program I would have Well found. Free safe in the room. I got per day half an hour free internet access At one of the two, in the lobby available standing, internet portal.

  • Gastronomy
    3.0

    Unfortunately were the restaurants the to the hotel belong most of the time Closed. The food I to the room called Was awful, it should chicken breast its... Was squeezed Mass... Almost not enjoyable was. Even at breakfast you can 5 stars actually something More variety what the wurstangebote regards expect Or freshly squeezed orange juice.

  • Service
    4.0

    As already mentioned, somewhat not particularly good but at least You at the front desk always an ear to lend and help found And usually someone who spoke German. On the food which I to the room had was A service surcharge of 5 Euro will be charged.

  • Sport & Entertainment
    4.0

    Especially good I found the no animation returns. All the evening musical performances were endure, Since you mostly at the latest at o'clock also stopped. The outdoor swimming pool is not heated. The indoor swimming pool easy temperature. Chairs were abundant. Sun screens not always. I thought that it by the pool separate areas for Non-smoking and smoking is. ( even if itself once again Not every door stops)

  • Hotel
    4.0

    A lot I there good, some however also not. That begins already with the size of, to the specified rooms Comes a good number of 'time-sharing' apartments in addition. I had a suite, which I liked a great deal, but unfortunately Only 2 German speaking tv program. The cleanliness was okay. The bathroom however not always thoroughly cleaned, But in the tolerable area. Generous with toiletries They were immediately and always replenished. Also fresh beach towels for the pool there was always. The' wellness area' was small but nice, with a sauna and steam room. If you are lucky, the not a herd children austobt (access actually only starting from 14 years and only allowed to check in with a adults then actually ensure should the Well-mannered happens... The fun and games there was the beautiful Outside area) you can very relaxing. It would be appropriate if the staff the hustle and bustle of a little Arrest would, respectively just more often time in which existing Quiet zones signs instructions would. By me booked massages were good. The breakfast was ok. Dinner I hadn't booked, me however Once something on room and it was just awful. With the staff you are also back and forth torn... At the front desk you are very friendly and always make an effort to be helpful... For breakfast one waits already sometimes longer Its coffee... Even if is not much going on. Especially good I found also the free several times during the day Driving shuttle bus to Funchal. As the number of guests in my second week still anstiegt has to react and the Bus for more often.

  • Location
    4.0

    The location is good, as long as one stop in the evening not a Old city strolls want to do. ( to to the center one runs but about 1 hour) The view of the sea and the cap is fantastic. Shops are available, although unfortunately In the adjoining shopping mall lots of shops empty. A good number of restaurants there are in the surroundings. Especially recommendable the fish restaurant opposite the At the end of the promenade in front of the shopping mall.

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Uschi
We would gladly come again...

  • 5.2 / 6

  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2012
The LTI pestana Grand hotel is altogether a very nice, well-maintained hotel spacious rooms, beautiful pool area and panoramic view of the atlantic ocean. The service is from the maids to the hotel management normally very friendly, accommodating and cares for the guests. Especially popular seems this hotel with british, German and french are (proportional in this order). Under the guests were both families, as well as couple middle and upscale age. read more
  • Room
    6.0

    The rooms are really spacious cut and furnished to a high standard. You have however the impression, by of the guests not always that careful with furniture, carpet etc. Is handled, as it might at home the case ( flaws and stripes in the plaster on the wall, stains on the carpet and damage to various electronic devices to speak a clear language). Definitely it is worth it, a view of the sea-room to book-it's not the more expensive, direct view on the sea be, lateral view of the sea do it.

  • Gastronomy
    4.0

    The hotel we have already for the 3 time with half board booked (= breakfast and dinner) and are this year to the conclusion, that it the breakfast alone also does, as you everywhere on Madeira at very reasonable prices very good eat out can. It may be useful, for dinner in the hotel to stay, we found however, that the various issues -buffet the taste was not so very different from each other, and also the quality of the dishes a little neglected seemed to have. The breakfast buffet was however always very good and very varied.

  • Service
    5.0

    We have the total service always very welcoming and friendly, even if the coordination in some areas sometimes a bit hooked. Laundry -service was turboschnell and was more than fair will be charged, the cleaning staff, as well as the turndown -service were always in a good mood and friendly, the cleaning sometimes ( however because of lack of time was clearly noticeable even when fully booked in the peak season) only the coerced included. Linguistically one should on vacation granted out definitely not categorically at its mother tongue insist, whom here it however is not possible, it with a few words of portuguese, English, spanish etc. To communicate, but surprisingly even in running German.

  • Sport & Entertainment
    4.0

    The pool area was very nice and spacious. Who likes, can also the indoor swimming pool in the spa area use, which great treatments for the female guests offers. Disturbed us merely, that the chairs by the pool gladly already in the morning starting from 7:30 (despite aushängendem ban) in large numbers with towels and personal knick-knacks occupied reserved and then partly until noon not really used. Both loungers, as well as sun screens are partly strong erneuerungsbedürtig.

  • Hotel
    6.0

    The LTI pestana Grand hotel is altogether a very nice, well-maintained hotel spacious rooms, beautiful pool area and panoramic view of the atlantic ocean. The service is from the maids to the hotel management normally very friendly, accommodating and cares for the guests. Especially popular seems this hotel with british, German and french are (proportional in this order). Under the guests were both families, as well as couple middle and upscale age.

  • Location
    6.0

    In the lots of reviews already described, exposed location is the view of the atlantic ocean just amazing. From the balcony, restaurant-terrace or pool you can view just relaxing on ' endless' switch and the passing ships admire. The hotel lies rather quiet on the edge from Funchal - thanks to the hotel's own shuttle bus you are however in any case jerk in the middle of town ( and back). The nearby shopping center, as well as various supermarkets, restaurants or rental car-agencies are within walking distance.

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