lti Hotel Pestana Grand(5 stars)

Ponta da Cruz 23 9000-104 Funchal View on map

Average rating

222 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.3
  • Service
    5.3
  • Location
    5.3
  • Food and Drinks
    5.0
  • Sport & entertain
    5.1
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110 hotel reviews for undefined sorted by travel date
Carina
Excellent, Splendid, Eminent Service!
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
A very nice hotel with a great location on a nice island with wonderful people. Nice rooms with comfortable beds. Nice spa, and gym. Wifi in the lobby area, restaurants and pools. The hotel is spotlessly clean. Recreation, relaxation, quiet, everything was so nice. A short distance into town, about 5-10EU for taxi, a pleasant walk takes about 30 minutes. The hotel also has free shuttle bus at certain times into town. The guests are couples and families with older children. (we had our teenage son with us) . Honestly we have nothing to complain about. We will return soon :) read hotel review
  • Room
    6.0

    Nice rooms with comfortable beds. we had a suite with two rooms and there was plenty of space, magnifying mirror and hairdryer in the bathroom, kitchenette with microwave and fridge Television, everything you need was there. Good air condition.

  • Gastronomy
    6.0

    The food is of high quality and perfectly fresh . The breakfast has everything you can wish, even sparkling wine! In the evening there is both a super fresh buffet, an Italian and a Moroccan restaurant. And all the staff is tremendously polite and friendly. Happy hour in the bar in the evening :)

  • Service
    6.0

    A hotel where all employees are high-class serviceminded! What a staff! Excellent, excellent! Everyone was so service minded on a warm and pleasant level, not artificial. The staff is so wonderful, is no word for it, Hotel Pestana Grand can really learn other 5 star hotels what service is about! The front desk can really recommend good places for you, and they are very friendly and they do everything for you. Everyone speak perfect english. Free parking in a garage.

  • Sport & Leisure
    6.0

    The poolarea and the garden is very well maintained and clean. Fresh sea water in the outdoor swimming pools (the island's largest pools) peace and quiet. Nice spa with treatments, and a gym. Internet in the lobby area, restaurants and poolarea. So you have everything you need here!

  • Hotel
    6.0

    A very nice hotel with a great location on a nice island with wonderful people. Nice rooms with comfortable beds. Nice spa, and gym. Wifi in the lobby area, restaurants and pools. The hotel is spotlessly clean. Recreation, relaxation, quiet, everything was so nice. A short distance into town, about 5-10EU for taxi, a pleasant walk takes about 30 minutes. The hotel also has free shuttle bus at certain times into town. The guests are couples and families with older children. (we had our teenage son with us) . Honestly we have nothing to complain about. We will return soon :)

  • Location
    6.0

    The hotel is quiet and nice on a promontory just outside Funchal, the sea is right next to it. Lovely to wake up to this view! The poolarea and garden is very well maintained and clean. Fresh sea water in the outdoor swimming pools (the island's largest pools) peace and quiet. The hotel is near a new shopping center and some good restaurants as well.

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Piotr
Clean and nice
  • Recommended hotel
  • Families
  • Proof of booking
  • Beach holiday
  • May 2014
The hotel was ok for the price we payed but I expected more from a 5star hotel. The staff was usually but not always polite, they answered our questions matter of factly and rarely added extra valuable information. The furnishings were on the older side. Our view was not spectacular because we got a room on the ground floor but it was comfortable and big. The pool area was excellent and we really liked the breakfast. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.0
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    3.0
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Ingeburg
My wonderfull Christmas holidays in this hotel
  • Recommended hotel
  • Singles
  • Countryside & spa
  • December 2013
I spent very nice holidays in this hotel and of course I would recommend this hotel. The staff is very friendly and helpfull. I recommend to take a room with sea - or side seaview to enjoy the sunrise or the sunset. Next to the hotel there is a supermarket and there are some good restaurants. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Andreas
The Pestana Grand Hotel is highly recommended
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • November 2013
We stayed at the Pestana Grand twice in one year and are always delighted with the whole atmosphere and the friendliness of the entire staff. What we really like is the peaceful location just outside the town and easily reached by shuttle bus in half an hour. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Olaf
Large rooms. Great sea view
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
Very nice and clean hotel. The rooms are large and well furnished. The location right by the sea is beautiful. No provoque to the sea, but the nearby area is developed in recent years. The staff are very friendly and the cleanliness and facilities there were nothing to complain about. The drinks in the hotel are however very overpriced, but you find good food and drink at very good prices in the immediate vicinity. The bus that takes you to the city of finchal worked very well (during the day once per hour). You could reach the city center but ... also walk in 30-45 minutes. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.3
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Marco
Great hotel with nice atmosphere
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
The hotel is very good and touches everyone's heart. The rooms are spacious and furnished to a high standard. The cleaning could have been a bit better but despite that we hardly had anything complain about! Close to the hotel is a shopping mall and several restaurants and bars. The quality in the hotel bar is naturally good and also offers a happy hour to the regulars :) We would gladly come again! read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.3
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.8
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.4
    Proximity to shopping areas
    6.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Rosemary
Nice place, good service, but no 5 stars
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • October 2013
Quite a large hotel with 6 floors. Very good condition and everything very clean. We had a package with breakfast. Average age between 40 and 70 (in between a few families with children), the majority of the guests were british and german. read hotel review
  • Room
    4.0

    We had a normal double room with sea view. The rooms are somewhat badly soundproofed, which did not bother us. Everything was very clean, there was also a kettle and mini bar. The maids cleaned every day and in the evening the bed aufgeschagen.

  • Gastronomy
    3.0

    Gastronomisch the hotel was rather disappointing. The breakfast buffet was rather below average. For a 5 star hotel. Always the same things, much of this convenience food. There was fresh fruit only mostly bananas and melon. Otherwise canned fruit offered. Is a shame, if you know, everything on the island grows (mango, papaya, passion fruit, etc.). Very british guests set. In the evenings we never ate in the hotel, because there was always only different themed buffets to 28 euro were offered. There is still a moroccan and italian restaurant, but they were only at specific days opened. We are always evening went out to eat. In the surroundings there are enough. There are several local at the top of the estrada monumental (where the mall) and at the bottom of the promenade. There is a good seafood restaurant ( baquareiro ) and right next to a steak house (cantina mexicana). Both were delicious and the service was very friendly.

  • Service
    5.0

    Service forces were friendly except a grummeligen chef, the always for the eggs at the breakfast was responsible. The like not really with the tourists talk. Maids, front desk, waiter etc. Everything was very friendly and many speak both english, as well as german.

  • Sport & Leisure
    3.0

    The pool area is really very nice, all very clean and tidy, even more galling, that one not could swim, it was simple and simply too cold. Around 18 °c. The huge pool was mostly empty, because nobody hineingetraut has. There is a small indoor pool, the heated, where then all always walked, but is already very unfortunate, if you in the nicest sunshine not swim because of the ice cold the water. Therefore the bad evaluation.

  • Hotel
    4.0

    Quite a large hotel with 6 floors. Very good condition and everything very clean. We had a package with breakfast. Average age between 40 and 70 (in between a few families with children), the majority of the guests were british and german.

  • Location
    5.0

    Directly at the promenade in the neighborhood. City center funchal is one of the best with the shuttle bus of the hotel, which departs every hour. You can also public transportation. Stop directly at the hotel. Would go about 1 hour. Convenient is, that the hotel is right at the forum shopping centre is located. There you can always small run errands in the supermarket or at bad weather shopping, coffee etc. Furthermore, you can both sunrise, and sunset. In the morning from the room, from the promenade, if you a bit further is.

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Chris
Nice hotel with great view
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
Nice hotel in Funchal with especially good service and good quality food. The buffet selection could be a bit bigger and the cleanliness of the rooms could be improved. The hourly free shuttle service into the city center of Funchal is great. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Andrea
Pleasant hotel
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • September 2013
The hotel has a pleasant size, was clean, while we were there, there were more older guests in the hotel. What was disturbing and noise caused was, the doors had mostly 2 times be tightened, until the door was closed. We found pleasant the free shuttle bus to Funchal read hotel review
  • Room
    5.0

    The size and condition were ok, the carpet should have been replaced. We had booked a room with a sea view, occasionally we saw the island Porto Santo

  • Gastronomy
    3.0

    We only booked breakfast, which was not very varied, the cheese was not good. With the dinner we were never in this hotel, we always ate out, which much cheaper

  • Service
    5.0

    The service staff was always friendly, at the reception were also staff with german knowledge

  • Sport & Leisure
    0
  • Hotel
    4.0

    The hotel has a pleasant size, was clean, while we were there, there were more older guests in the hotel. What was disturbing and noise caused was, the doors had mostly 2 times be tightened, until the door was closed. We found pleasant the free shuttle bus to Funchal

  • Location
    5.0

    The hotel is right beside the sea, from the hotel you can directly on the promenade get, nearby, you will find within walking distance of some restaurants good and cheap can be eaten

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Andreas
Nice hotel with a small weakness
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2013
The room was very spacious. There was a couch and chair with a coffee table. Unfortunately in this hotel there are only small crt tv. The size of the bathroom was appropriate for a 5 star hotel. However, was the cleanliness or the smell of the toilet even after the cleaning always noticeable. The breakfast buffet was very big but there was no variation. Also tasted every cheese almost identical. read hotel review
  • Room
    5.0

    The room was actually super, only the toilet was a bit subdued because of the smell =(

  • Gastronomy
    0
  • Service
    5.0

    The hotel staff was very friendly.

  • Sport & Leisure
    5.0

    We had only the outdoor pool use the with sea water was, but we enjoyed it very much. There was enough sun loungers and umbrellas.

  • Hotel
    5.0

    The room was very spacious. There was a couch and chair with a coffee table. Unfortunately in this hotel there are only small crt tv. The size of the bathroom was appropriate for a 5 star hotel. However, was the cleanliness or the smell of the toilet even after the cleaning always noticeable. The breakfast buffet was very big but there was no variation. Also tasted every cheese almost identical.

  • Location
    5.0

    The hotel is very well located although slightly outside of Funchal. It has a beautiful view of the sea. The airport is with the shuttle service approximately 25 minutes away. You can take a few excursions which we to have also done. There was a price war with the 2.5 day trips. We booked directly through the hotel which is about twice as expensive, but have not rued it as the bus was very new and was air-conditioned.

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Nicole
LTI Grand Pestana
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • August 2013
Great hotel with excellent service close to Funchal. The hotel is ideal for families and couples who don't want to stay in the immediate town can travel to Funchal at any time on the free shuttle bus. I would advise anyone to get a room with a sea view. This is wonderful in the evening with a good glass of wine, as the balconies are very large and there is plenty of space to relax. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.7
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Guido
After initial shock all in all okay
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • July 2013
The hotel is a 7-storied gray concrete, functional construction, however somewhat curvy and is nothing special. It is indeed very well located, just outside of Funchal, directly on the atlantic ocean, with a banana plantation. A congestion you don't. It was pleasantly quiet. The view from the balcony (5. floor) was breathtaking. We could see the atlantic ocean, the high mountains of the island and a church see. There is a free bus-shuttle to Funchal, approximately every hour, this is very convenient. So you can the relatively expensive sightseeing-tours of the bus companies save, almost the same distance and lots ... of fahrpausen make. We have our own. A kitchenette is located in the living room. At our late arrival at midnight we actually wanted to immediately into the bed, the lichteinschalten but first from vorbeihuschenden silverfish on the küchenfußboden surprised. After 10 the quite large animals (bigger than you this knows) killed, was peace. The next day we had then again 2 seen. For a 5 star hotel however, that is an indictment. The hotel makes the impression, its has seen beter days already behind itself. Everywhere one is nice and friendly and very courteous. But tired carpets and armchairs, a chipped kühlschranktürfront and old tube tvs are also not better. 5 years ago this was certainly a great hotel. Which still gorgeous and well maintained is the pool area (3 pools outside, one indoors) with a turkish bath and a sauna, and a jacuzzi. All these services are included. I would recommend this hotel on good 3-4 stars will appreciate. Finally something to the weather: the air conditioning was not in our week from 22-7-2013 until 29-7-2013 damp warm, but mostly sonnenfrei. We had at the 7 days, altogether only 12 hours in the sun, what we did not expect. It is not the hotel's fault, but is interesting nonetheless, considering, at all Madeira than destination would be exceeded. Still, even without the sun is pleasantly mild and you can bathe and worked with short things around. All in all it was despite the above little niggles a lovely vacation. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.7
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    3.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Gabriele
Nice hotel, nice location
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • June 2013
The hotel is very nicely located, just outside of Funchal, directly on the atlantic ocean. It is just a nice promenade in between. From the hotel area there are a direct access to the promenade. The bus shuttle to Funchal is very convenient. We had only booked bed and breakfast, the buffet was very good. The buffet in the evening was quite expensive. But there are in Funchal and also directly opposite of the hotel good restaurants. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Carl Heinz & Elisabeth
We will come again
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2013
It was our 3. time in this hotel and plan another stay. The location is unique. The hotel is located in a very quiet area in a side street, away from the traffic noise and is only by a quiet pedestrian promenade away from the sea. The promenade can be reached by a private entrance. The architectural sins of Funchal beach chairs in the back. The rooms are big, the equipment was good, the beds large and comfortable, even for larger people. The staff is in all departments very professional and extremely friendly. The foreign language skills are well in ... german and english. The pool area is unique and spacious. - the shuttle into town works regularly and perfect. Public transport and taxis are also nearby. - to stress the cleanliness of the rooms! The housekeeper checked, when the rooms are made, once again, and also regularly the guests. Breakfast and dinner were rich and varied. Special requests are also met! Every evening there was another 'themed menu', for example, portuguese, brazilian, moroccan, and so on. Especially recommendable are the various salads. If you have wants to criticise, then could the selection of cheese a bit better. - in the hotel-own kiosk you get german newspapers. On request, other newspapers or magazines concerned. - the staff is since years and makes a memorable, cheerful impression. Forget the tip! The people deserve it! - all in all a hotel that can be recommended without hesitation. At. We will come again! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Max
Good hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • May 2013
The hotel pestana grand was a nice clean hotel. In Switzerland this would be a 4 star and not a 5 star hotel. Half board isn't recommendable, because the buffet is rather bad. The dishes were practically always identical and not specially prepared. In the more immediate vicinity can one itself low-priced but better verpflgen. The breakfast buffet is ok. We will definitely go to this hotel again, but only room with breakfast. Pool and garden, as well as the hotel and the rooms are very nice. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Hans-Werner
Very satisfied
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • May 2013
We had a great vacation. The staff was always friendly. For the first time we had for a one time vacation with night and breakfast. This we did not regret it. Thus we have many great restaurants met. Positive thread we also the free shuttle service to the port. So you could also put a away. We would come again, if it is not so much on the world to see there. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Michi
Nice quiet location LTI Hotel but...
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • May 2013
The LTI pestana grand is a clean and tidy, well-kept hotel on the outskirts of Funchal. The garden, the pools and the spa area made a clean and neat impression. The allocation of the premises of the hotel-lobby, bar area, restaurants are not So successful and the hotel from the inside that was rather uncomfortable look. The staff was friendly and helpful. We stayed a week at the may to flower festival time in this hotel. read hotel review
  • Room
    4.0

    Our room had a sufficient size, with a nice balcony with a view of the sea. The bathroom was clean and modern. Not so We enjoyed the french bed with only a large blanket. But is rather a matter of taste. The cleaning of the rooms was done well and worked smoothly. Also the cleaning ladies were friendly and attentive. The tv was as already often mentioned, not the latest model, we needed however also not. We preferred to be outside.

  • Gastronomy
    3.0

    In the main restaurant there was also the possibility in the outdoor area to eat. In the morning and in the evening at a free table. If you went to eat, there is also almost no waiting times and have the choice outside to sit to be able. If the weather is bad, the restaurant is the rush at quickly occupied and the staff is looking forward noticeably overstrained. Also missing professionalism the staff noticed We guests with wheelchair and ideal suitable places were already occupied. We believe, With a star hotel so something not happen, with temporary workarounds resolved. The food was good, but the selection and variety of main and after meals for a 5 star hotel clearly too small. Theme nights were announced But hardly noticeable. The other hotels we've stayed in, with 4 stars much better.

  • Service
    3.0

    With english you could get around the hotel and actually in completely Madeira navigate. In the hotel at the front desk and in the restaurant is also german speaking or at least german understanding staff. The service at the bar inside and at the pool bar is us unfortunately not attentive to describe. They gladly time times which one forgets. In the restaurant you can get drinks only pay cash or credit card data at the front desk deposit. The latter isn't recommendable, since it was already at the bar- bezahlerei to abrechnungsproblemen comes. At the front desk, at the pool the service and the service in the restaurant is good. The staff's hospitality is consistently good.

  • Sport & Leisure
    4.0

    The enterntainment evenings were little entertaining. For us however also not is so important. The pieces of exercise equipment were enough available and intact. The pool in the spa area was small, but jacuzzi jets and a passage to the garden area with the large pools. Furthermore, there is a separate seat indoor hot tub available. The pools were clean, however to swims in may just too cold. Nearby there is the hotel has a seawater lido, but not yet for the public was. This resort includes a in the rock built fish restaurant. Unfortunately nearby there was the hotels no pubs or similar entertainment. Only during the day a small inexpensive café tea house on the promenade. So if you wanted to have entertainment, is in the evening in the bus and runs about minutes after Funchal centre.

  • Hotel
    5.0

    The LTI pestana grand is a clean and tidy, well-kept hotel on the outskirts of Funchal. The garden, the pools and the spa area made a clean and neat impression. The allocation of the premises of the hotel-lobby, bar area, restaurants are not So successful and the hotel from the inside that was rather uncomfortable look. The staff was friendly and helpful. We stayed a week at the may to flower festival time in this hotel.

  • Location
    5.0

    To the center and harbor funchal is in normal pace the road along realistic about 40 minutes on the promenade along about an hour, as well as slopes on the way to climb. There is also a several times daily driving hotel shuttle bus for hotel guests free of charge to the harbor and the Back. In approximately 100 meters distance is also a bus stop of the bus towards city centre Funchal. Because the hotel on a ledge is, the view is amazing. If one rises early, you can Cruise ships, the harbor good. A small shopping center could be reached from the pool side From in approximately 200 meters distance. There is also in approximately 300 meters distance the Forum Madeira, a large Shopping center with various stores.

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Michael
Not again!
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • April 2013
Positive thing is the free shuttle service to the harbor and the free wi-fi access in the lobby (for but we every day new codes had to get). The service in the restaurant is very bad one wait eternally for his drinks and the tables not cleared. The breakfast with the food was good. Half board isn't recommendable, since the food in the main dishes is very meager and constantly repeated (in 1 week 3 times baked macaroni for example). Every day there was another issues buffet but the dishes were almost always the same. The salad buffet and the ... desserts were alright but also here almost the same every evening. The cleaning of the rooms was also not very special, the dust on the night tables was not to be overlooked and tabletop was full of fingerprints as not properly cleaned. It happened, that you suddenly only 1 towel for 2 people but we had 6 towels. You should also no german in this hotel expect, with english or portuguese you definitely got further. read hotel review
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
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Ludwig
Gladly anytime again!
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • March 2013
In all areas very recommendable hotel. Very friendly staff, great choice of meals mornings and evenings! Everything great organized. Attachments around the hotel around it very clean and tidy. To us absolutely great! read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Simone
Five star with zugedrückten eyes
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Countryside & spa
  • February 2013
Quiet on a long promenade. The suite we had bigger. Cleanliness of the hotel and suite was okay. Internet in the reception area for free, also at the terminal. Breakfast: well, if you like english breakfast is here in good hands. It was nothing for us. A week only croissants and sweet rolls with Nutella breakfast. No fresh squeezed juices, the canned fruit you should 5 stars save! European guests, average: 65+ read hotel review
  • Room
    4.0

    Suite was okay. The furniture made a somewhat older impression, but was not broken. Stationery on the room would have been desirable. It was only a small block for notes project. I knew that from LTI hotels different.

  • Gastronomy
    3.0

    No indication to the restaurant, since we didn't use it. Breakfast see above

  • Service
    3.0

    Maid service top! Really friendly and clean work! Thank you again! The friendliness of the staff could be better. Very rude and for me very übergeblich was the employees at the reception (other guests found the also). In the service area it was barely. A friendly smile the mean is, would not be bad!

  • Sport & Leisure
    4.0

    The equipment need to be redone. Pool area ok. Pool cold!

  • Hotel
    4.0

    Quiet on a long promenade. The suite we had bigger. Cleanliness of the hotel and suite was okay. Internet in the reception area for free, also at the terminal. Breakfast: well, if you like english breakfast is here in good hands. It was nothing for us. A week only croissants and sweet rolls with Nutella breakfast. No fresh squeezed juices, the canned fruit you should 5 stars save! European guests, average: 65+

  • Location
    3.0

    Directly at the promenade, shopping center about 200 metres away, in the proximity some lokmale. Daily several times shuttle bus from the hotel to Funchal and back.

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