Hotel Holiday Inn Frankfurt Airport North(4 stars)

Isenburger Schneise 40, 60528 Frankfurt am Main Show map
Upload pictureWrite a review

Average rating

4.3/6

54 hotel reviews

    Rating by categories

  • Hotel in general
    4.5
  • Room
    4.5
  • Service
    4.5
  • Location
    3.6
  • Food and Drinks
    4.5
  • Sport & entertain
    3.5
Filters
You selected:
39 hotel reviews in Englishsorted by travel date
Horst
Room only in a Airport Hotel

  • 3.8 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • March 2013
The hotel is near the football stadium but very remote, if you don't have a car. We were there in the not before our flight in USA. Dabholservice nts our return and transfer to the airport have worked very well. To evaluate negatively is the price for the breakfast and the dinner in buffet form. Way too expensive! And not particulary good. Here you could use from, that no restaurants nearby are. There are better airport hotels around frankfurt. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    2.8
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    2.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
show less
Uwe
Good conference hotel

  • 4.0 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2013
This is a convention and not a holiday hotel. Very good management service, staff always reachable, everything runs perfectly from. Great facilities, very lots of parking spaces. Good food, room not really: small and dark, but you should be days and not sleeping ☺ hotel in the immediate area fra/apartment, so good place for international meetings. Hotel lies 'in the forest', no restaurants etc. Nearby, taxi or car necessary. read more
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    2.8
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    1.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
show less
Ralf
Typical seminar hotel in vicinity of the airport

  • 3.8 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • December 2012
I was at a meeting participated, but the hotel is well suited. Also the vicinity of the airport and free shuttle bus ex/to airport is positive. Favorable possibility for a stopover. For a one time vacation is this hotel, really in the middle of nowhere is, unsuitable. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    1.7
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    1.0
    Transportation connection and available excursions
    3.0
show less
Karin
Good hotel, what has gotten a bit old,

  • 4.2 / 6

  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • November 2012
Big hotel with many rooms, that a little bit outdated. Rooms rather rustic and in need of renovation. Dinning hall was good. Staff a little overwhelmed in larger crowds. Cleanliness was okay. Mixed guest structure. read more
  • Room
    5.0

    Had single room, small but sufficient was. Eds with a bath, in which you taking a shower. Cleanliness was okay. Windows are old and leaky. Got my window on the first day not at all on. 2 types to choose from. Well filled mini bar.

  • Gastronomy
    6.0

    1 main restaurant. 1 bar with food. Very good quality and tasted also very good. Prices were ok, but rather a bit upscale. Dishes typical of the country in the bar also pizza and burgers. Atmosphere ok.

  • Service
    3.0

    Friendliness of the staff ok, provided that everything ok is. If you criticise dwindles the friendliness really quick. Service with the food, if several people gelichzeitig food comes stak from. Room cleaning okay.

  • Sport & Entertainment
    2.0

    Sport and sauna area for a short stay enough. Sauna after advance notification. A few a few fitness equipment.

  • Hotel
    4.0

    Big hotel with many rooms, that a little bit outdated. Rooms rather rustic and in need of renovation. Dinning hall was good. Staff a little overwhelmed in larger crowds. Cleanliness was okay. Mixed guest structure.

  • Location
    5.0

    Centrally located. Close to at the airport with enough parking spaces. Good traffic connections.

show less
Doreen
Good, but...

  • 4.4 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • October 2012
Had a single room. Was very small, but has for one night enough. Room and bathroom were in a very clean state. Overnight stay with breakfast booked. At my time of our stay about 90% asians in the hotel. read more
  • Room
    5.0

    See above 'the hotel normally'

  • Gastronomy
    3.0

    Had overnight stay with breakfast booked. Very uncomfortable and too bright breakfast room. Offer made full - however nothing more. I have stayed in many other hotels a much better breakfast. The price/performance match here not in my opinion.

  • Service
    5.0

    Staff were always friendly. Had problems with the tv. Only prompt a technician and then the caretaker around the device quickly replace it. Ultimately passed 45 minutes (annoying) and a change would had been a little quicker. Nevertheless the service was very good and promptly.

  • Sport & Entertainment
    0
  • Hotel
    5.0

    Had a single room. Was very small, but has for one night enough. Room and bathroom were in a very clean state. Overnight stay with breakfast booked. At my time of our stay about 90% asians in the hotel.

  • Location
    4.0

    No shopping opportunities in the area (in my opinion however also not necessary).

show less
Andreas
Amazing breakfast and great room

  • 5.2 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • September 2012
Hotel prices are in fairs always very high, however therefor one has here the possibility, after the fair evenings good to relax, because many quiet corners in the hotel returns. In a sensational breakfast in the morning one comes here correctly well in the day. read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.3
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    3.0
show less
Astrid
spätanriese? Do not!

  • 2.0 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • August 2012
Rooms okay. , however rather dark, furniture was adequate, Bar available, but without staff, despite alleged opening hours (from the front desk even advertised, about 5 minutes later no service more) Call from airport for shuttle bus: tired receptionist (about 11:00 P. M.): ' there is the time not more. ' read more
  • Room
    2.0

    Size sufficiently, but too dark Facilities: bed, blanket too small, Towels, mat, and so on fehten, only liquid soap and shampoo. Room in the corners and edges dirty Air conditioning: smells (probably after mold), cooling almost not (only about 23 degrees), thereby fensteröffnung, which on the other hand with noise was connected to. No balcony, no terrace, mini bar exclusively with 6 small shallow soft drinks as drinks

  • Gastronomy
    1.0

    In addition everything is said.

  • Service
    2.0

    Service was good, staff are very friendly, the offer adequate, although 20 minutes before the end not refilled. -> the dots! Bar: although until: o'clock officially opened, was 1 hour before the bar open, but no staff available ( we should take the beer even tap? Also a good drink we had easily even mix.) we had called, but it came despite more perceptible küchengeräusche no answer. But: on the counter was already the tagesendbon, just minutes before our arrival in the bar, but after our journey in the hotel, expressed.

  • Sport & Entertainment
    0
  • Hotel
    3.0

    Rooms okay. , however rather dark, furniture was adequate, Bar available, but without staff, despite alleged opening hours (from the front desk even advertised, about 5 minutes later no service more) Call from airport for shuttle bus: tired receptionist (about 11:00 P. M.): ' there is the time not more. '

  • Location
    2.0

    To far away from the airport (23€ taxi charges). Bahngeräusche ganznachts, from early flight.

show less
Christian
For one night is the a top hotel

  • 4.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • July 2012
I can definitely recommend this hotel, especially for people the car there want to leave... My car there was 26 days and night it was cheaper than only at the airport parking. With the shuttle bus everything worked great, the shuttle bus at 9:00 and it was prepared... At the airport we have called the we were collected and 10 minutes later he was there... Eaten or so we didn't, have only one night there and parked. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    4.7
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    4.0
show less
Matthias
It was nice, that we only one night there were

  • 2.2 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • June 2012
On the whole clean, however the dark equipped room their renovierungstermin long exceeded. We had only night, because the breakfast completely overpriced appears. Too many guests for one night, airport transfer. read more
  • Room
    3.0

    Size sufficiently. Clean condition, but darkly decorated and run-down. Renovation urgently necessary

  • Gastronomy
    1.0

    The atmosphere reminds more of a station restaurant. Unfriendly service, a in any case the feeling gave, annoying and unwanted. The chef was in love, therefore the food oversalted and partly burnt, not enjoyable. But were the prices peppery and a star restaurant worthy.

  • Service
    1.0

    The staff at reception was friendly. But the driver of the hotel's own airport shuttles, both with the hinfahrt, as well as the pick-up of rudeness, superior attitude and arrogantheit mutually exceeded.

  • Sport & Entertainment
    0
  • Hotel
    3.0

    On the whole clean, however the dark equipped room their renovierungstermin long exceeded. We had only night, because the breakfast completely overpriced appears. Too many guests for one night, airport transfer.

  • Location
    3.0

    Proximity airport, noise. Rather on the outskirts of the town

show less
Christoph
Good business hotel

  • 4.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2012
The hotel is a typical business hotel, but definitely clean and with good service. It is ideally located and within walking distance to events in the commerzbank-arena. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.7
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    5.0
show less
Barbara
Proximity to airport, but also to the city-wonderful

  • 5.2 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • March 2012
The hotel is located somewhat away in the forest, in walking distance to the football stadium. With the car it is near to the airport and the city. If you like solid food loves also find in neu-isenburg quaint restaurants. It must not always Sachsenhausen his. The staff are very friendly and helpful and the building alone clean and tidy. Restaurant and bar offer something and also it is reasonable value for money. Should really once complaints will be, will immediately that cared. It offers sauna and massage, as well as a fitness room. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
show less
Michael
Catastrophic airport shuttle bus

  • 1.8 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • January 2012
the hotel is a building made from prefabricated slabs the seventies. The only beautiful was the large green woodland around the hotel and the big parking. read more
  • Room
    2.0

    rooms are reasonable however you can for 120 euros in better hotels sleep. The prices were not justified however is Frankfurt very expensive. The furnishing older and TV a very old 'box' from the eighties or nineties. In any case there was very bad receipt. Beds a bit too hard. The bathroom big enough but on toilet already signs of use as well as the stains in the washbasin.

  • Gastronomy
    0
  • Service
    1.0

    The service was more than poor. We had a airport shuttle bus for 05 hours in the morning reserved. Not a problem we were in the evening from the front desk clerk said (the also not straight the friendliness in person was). On other morning but it was full and the front desk clerk in the morning said we would have in the evening not reserved otherwise we would be on the list. But where there is as this is something? I thought the guest king. It was finally the mistake the front desk in any case we had to with the taxi to the airport. No word of apology. Simply not reasonable finally, we have the shuttle bus in advance reserved. The Pick-up from the airport was as complex. A whole hour we had to Terminal 2 on the shuttle bus wait, than this then came this was also like the rest of the hotel staff very unfriendly.

  • Sport & Entertainment
    0
  • Hotel
    3.0

    the hotel is a building made from prefabricated slabs the seventies. The only beautiful was the large green woodland around the hotel and the big parking.

  • Location
    1.0

    Although the hotel nothing for noise from the planes but if someone a very sensitive Sleep have better stay away from the holiday Inn. Some planes come so deep, you might think you would the room flies. As already described above is the hotel a building made from prefabricated slabs what you don't beautiful abgewohnen can.

show less
Michael
Prima hotel, prima Airportshuttleservice

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2012
Prima hotel on holiday Inn standard, ideal in combination with a flight from Frankfurt, since the car free of charge stay and by in-house shuttle service to the airport brought and picked up again. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
show less
Janina
Great park and fly offer

  • 5.2 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • November 2011
Have the hotel booked, because we did this a entspannenderen start for our overseas travel than otherwise with the train ride and so on. Topped everything smoothly! Have super good slept and schuttelservice to fra airport is injkl! Have 110 €paid and had 21 days parking included! More than pleasant and can only be recommended! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    6.0
show less
Daniel
A night spent and felt very comfortable

  • 4.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • August 2011
We had a special offer booked a night with several weeks parking and free bus service to the hotel. And everything worked perfectly. We were very satisfied and had no complaints, although the rooms are not the newest but the atmosphere of the rooms and the hotel in general was very pleasant. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    2.7
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    3.0
show less
Uwe
Unfreundliches Personal an der Rezeption

  • 2.4 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • June 2011
Fehler durch zentrale Reservierung (Einzel-statt Doppelzimmer).Sehr unverschämter Umgang mit der Reklamation. Trotz schriftlicher Buchungsbestätigung wurde von der Dame an der Rezeption behauptet, der Fehler läge bei mir und es stände keine Doppelzimmer zur Verfügung. Erst nach Androhung von Regressansprüchen war dann auf einmal doch ein Zimmer frei und mit den Worten "dann geht es wohl nicht anders" zur Verfügung gestellt. Kein Wort der Entschuldigung. Am nächsten Tag bei Abreise gleiche unfreundliche Behandlung durch diese Mitarbeiterin. Wenn die Geschäftsleitung dieses Verhalten duldet, scheint auf wiederkehrende Gäste kein Wert gelegt zu werden. read more
  • Room
    2.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    1.7
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    3.0
  • Hotel
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
  • Location
    2.5
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    2.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    2.0
show less
Birthe
Verwohnt und Renovierungsbedürftig

  • 3.3 / 6

  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • June 2011
Das Hotel ist wirklich ziemlich in die Jahre gekommen und verwohnt. In meinem klitzekleinen Einzelzimmer ließ sich das Fenster nicht öffnen und das Rollo nicht hochziehen. Also eher nichts für Menschen mit Platzangst. Außerdem stank der Abfluss in meinem Badezimmer so stark, dass man sich im Badezimmer nicht länger als 3 Minuten aufhalten kontte und die Tüt sthts geschlossen halten musste, da es sich sonst auch im restlichen Zimmer nicht aushalten ließ. Den Wellness-Bereich habe ich sicherheitshalber gar nicht erst betreten. Das Frühstück war ausreichend und gut. Mittagessen vom Buffet hingegen war nicht zu genießen. Positiv ist lediglich zu vernerken ..., dass man vom Flugzeuglärm so gut wie nichts mitbekommt. read more
  • Room
    2.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    3.7
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
  • Hotel
    3.5
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    5.0
  • Location
    3.0
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    2.0
    Transportation connection and available excursions
    5.0
show less

Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Elke
Geschäftsreise zur ISH 2011 archived

  • 5.2 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • March 2011
Ich habe das Hotel für eine Geschäftsreise genutzt und war zufrieden. Zum Preis- Leistungsverhältnis kann ich leider nichts sagen da es geschäftlich gebucht war. Es hätte im Badezimmer für ein 4 Sterne Hotel meiner Meinung nach besser sein können von der Qualität der Einrichtung. Dieses aber nur unwesentlich. Sauberkeit war herrvorragend und Personal sehr freundlich. Auch das Frühstück war super. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Restaurants & bars in the area
    4.0
show less
Karen
Hotel und Zimmer ok, verbesserungswürdig archived

  • 4.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • February 2011
Wir hatten leider in diesem Hotel Lay Over und das bekommt man als Gast auch zu spüren. Unser Flug nach NYC wurde gecancelled und die Airline stellte uns ein Zimmer mit Abendessen sowie Früstück zur Verfügung. Wir waren darüber sehr dankbar nicht wieder nach hause zu müssen sondern nächsten tag gleich die erste maschine nach NYC zu nehmen. Es standen shuttles zur Verfügung diese benutzten wir auch. Im Hotel angekommen wurde wir begrüßt jedoch nicht gefragt ob wir gut ins Hotel gekommen wären usw. Sie sah dann unseren Zettel und sagte nur nach Gott sei dank kommen heute nicht zu ... viele.bittte!!! Wir haben es uns nicht ausgesucht und haben einen heiden Geld für unseren Urlaub ausgegeben sowie für die Flugtickets. Wir haben dann alle Unterlagen erhalten und konnten dann aufs Zimmer. Das war nett eingerichtet etwas klein aber für eine Nacht war uns das egal. Die Ausstattung war sehr gut nur ein Safe fehlte was aber nicht schlimm war, die Sauberkeit war OK. Gegen 18:00 gab es für uns alle Abendessen in Büffet form was vollkommen ok war und sehr lecker schmeckte. An der Bar wurden wir mehrmals darauf hingewiesen das Cocktails nicht im Lay Over enthalten wären,ja das ist uns klar denn es war ja nur Abendessen sowie Früstück genehmigt. Es hörte sich so an als wenn wir nicht zahlen würden. Wir fragten höflich im Restaurant bei der Bedienung nach ab wann man denn Frühstücken könnte das es erst um 6.00 öffnet und wir dort schon am Airport sein mussten riet sie uns ein Lunchpaket an der Rezeption zu ordern. Dieses taten wir dann, uns wurde dann gesagt oh bei 70 Lay Over Gästen geht das nicht und Frühstück gibt es nicht für sie? Nur Kaffee und Tee steht in der Lobby Bereit. Da wir uns den Urlaub nicht versauen wollten gingen wir einfach und waren froh wieder am Airport zu sein. Das Hotel an sich war sehr nett vielleicht hatten wir einfach nur pech aber wir werden dort nicht mehr Übernachten. read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    3.7
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    3.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    2.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    1.0
    Transportation connection and available excursions
    1.0
show less
Stefan
Not recommended archived

  • 3.1 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • December 2010
This Holiday in is old and the looks and feel you corners. The carpets are unpleasant stained. The elevators are inside, rattle and make more little vertrauenerweckende noises. The fitness area with old cardio equipment to not part of the work. Positive: The air conditioning/heating in our room was broken and we could move. The staff was very friendly and requests were met quickly is fulfilled. However, if you are looking for ambience and it a bit nice have wrong here. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
  • Service
    4.7
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
  • Sport & Entertainment
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    3.7
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    2.0
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    2.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    2.0
show less
1